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hi, Jonathan. Good day, CA. It's Andrew from Vigilance AI. Jonathan, I was actually calling back to follow-up on you, mate. Before, I I don't think that you still remember, but a couple of months before I called you and you said to call you back on this month to check if, you're available for a demo, with our AI MDR platform called Vigilance AI?\n\nOh, yeah. Vigilance AI is a we're we're a cybersecurity company. And like I said, we had oh, yeah. Vigilance AI. Oh, so you haven't checked your email regarding our information?\n\nI see. Well, can I know what's the reason why you're suddenly, you just said not interested, Jonathan? Alright. I totally understand. Well, if ever, I'll just send you another email so that you can check us out.\n\nHopefully, we can, speak again. But, yeah, just wanna thank you for your time. I just, checking. You have a great day.","paragraphs":[{"sentences":[{"text":"Oh, hi, Jonathan.","start":3.12,"end":4.58,"sentiment":"neutral","sentiment_score":0.11054347952206929},{"text":"Good day, CA.","start":8.0,"end":8.8,"sentiment":"positive","sentiment_score":0.4491308132807414},{"text":"It's Andrew from Vigilance AI.","start":8.8,"end":10.82,"sentiment":"neutral","sentiment_score":0.23038198947906494},{"text":"Jonathan, I was actually calling back to follow-up on you, mate.","start":11.44,"end":15.765,"sentiment":"neutral","sentiment_score":0.09894789145751433},{"text":"Before, I I don't think that you still remember, but a couple of months before I called you and you said to call you back on this month to check if, you're available for a demo, with our AI MDR platform called Vigilance AI?","start":16.865,"end":32.54,"sentiment":"neutral","sentiment_score":0.0331850548973307}],"sentiment":"neutral","sentiment_score":0.08150760677756008,"num_words":66,"start":3.12,"end":32.54},{"sentences":[{"text":"Oh, yeah.","start":39.095,"end":39.755,"sentiment":"neutral","sentiment_score":-0.03310985676944256},{"text":"Vigilance AI is a we're we're a cybersecurity company.","start":40.375,"end":44.954998,"sentiment":"neutral","sentiment_score":-0.0447757061984804},{"text":"And like I said, we had oh, yeah.","start":45.575,"end":51.895,"sentiment":"neutral","sentiment_score":-0.1792395180091262},{"text":"Vigilance AI.","start":51.895,"end":54.16,"sentiment":"neutral","sentiment_score":-0.06688583455979824},{"text":"Oh, so you haven't checked your email regarding our information?","start":59.66,"end":64.32,"sentiment":"neutral","sentiment_score":-0.14483898729085923}],"sentiment":"neutral","sentiment_score":-0.11242834694923894,"num_words":31,"start":39.095,"end":64.32},{"sentences":[{"text":"I see.","start":69.915,"end":70.575,"sentiment":"neutral","sentiment_score":-0.19218717515468597},{"text":"Well, can I know what's the reason why you're suddenly, you just said not interested, Jonathan?","start":70.954994,"end":77.295,"sentiment":"neutral","sentiment_score":-0.2399227200075984},{"text":"Alright.","start":91.729996,"end":92.21,"sentiment":"neutral","sentiment_score":-0.025098320096731182},{"text":"I totally understand.","start":92.21,"end":93.42999,"sentiment":"neutral","sentiment_score":-0.014941615362962088},{"text":"Well, if ever, I'll just send you another email so that you can check us out.","start":93.935005,"end":97.855,"sentiment":"neutral","sentiment_score":0.010314418177586049}],"sentiment":"neutral","sentiment_score":-0.10863237752039966,"num_words":38,"start":69.915,"end":97.855},{"sentences":[{"text":"Hopefully, we can, speak again.","start":97.855,"end":99.695,"sentiment":"neutral","sentiment_score":0.03649510070681572},{"text":"But, yeah, just wanna thank you for your time.","start":99.695,"end":102.095,"sentiment":"neutral","sentiment_score":0.3108423368798362},{"text":"I just, checking.","start":102.095,"end":103.475006,"sentiment":"neutral","sentiment_score":0.24980948368708292},{"text":"You have a great day.","start":105.135,"end":106.275,"sentiment":"positive","sentiment_score":0.5195691704750061}],"sentiment":"neutral","sentiment_score":0.287605947222222,"num_words":22,"start":97.855,"end":106.275}]}}]},{"alternatives":[{"transcript":"Hello? Yes. I don't recall any discussion about that. Sorry. What company are you from? Sorry. I can I can hardly hear you? You're you're really muffled. You said Digital Lens? Yeah. Okay. I'm not interested. I've not received any emails. Does it no. Like, no. 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information?","start":59.66,"end":64.32,"sentiment":"neutral","sentiment_score":-0.14483898729085923}],"sentiment":"neutral","sentiment_score":-0.14483898729085923,"channel":0,"num_words":10,"start":59.66,"end":64.32},{"sentences":[{"text":"I've not received any emails.","start":66.09499,"end":67.555,"sentiment":"neutral","sentiment_score":-0.30429410338401797}],"sentiment":"neutral","sentiment_score":-0.30429410338401797,"channel":1,"num_words":5,"start":66.09499,"end":67.555},{"sentences":[{"text":"I see.","start":69.915,"end":70.575,"sentiment":"neutral","sentiment_score":-0.19218717515468597},{"text":"Well, can I know what's the reason why you're suddenly, you just said not interested, Jonathan?","start":70.954994,"end":77.295,"sentiment":"neutral","sentiment_score":-0.2399227200075984}],"sentiment":"neutral","sentiment_score":-0.234618770579497,"channel":0,"num_words":18,"start":69.915,"end":77.295},{"sentences":[{"text":"Does it no.","start":80.84,"end":82.04,"sentiment":"negative","sentiment_score":-0.365985244512558},{"text":"Like, no.","start":82.04,"end":83.4,"sentiment":"negative","sentiment_score":-0.4075455814599991},{"text":"I'm I'm actually quite busy at the moment, so I just I don't have time to look into something else at the moment.","start":83.4,"end":89.34,"sentiment":"negative","sentiment_score":-0.478141443884891}],"sentiment":"negative","sentiment_score":-0.46108214663607733,"channel":1,"num_words":28,"start":80.84,"end":89.34},{"sentences":[{"text":"Alright.","start":91.729996,"end":92.21,"sentiment":"neutral","sentiment_score":-0.025098320096731182},{"text":"I totally understand.","start":92.21,"end":93.42999,"sentiment":"neutral","sentiment_score":-0.014941615362962088},{"text":"Well, if ever, I'll just send you another email so that you can check us out.","start":93.935005,"end":97.855,"sentiment":"neutral","sentiment_score":0.010314418177586049},{"text":"Hopefully, we can, speak again.","start":97.855,"end":99.695,"sentiment":"neutral","sentiment_score":0.03649510070681572},{"text":"But, yeah, just wanna thank you for your time.","start":99.695,"end":102.095,"sentiment":"neutral","sentiment_score":0.3108423368798362}],"sentiment":"neutral","sentiment_score":0.09044600176789305,"channel":0,"num_words":34,"start":91.729996,"end":102.095},{"sentences":[{"text":"I just, checking.","start":102.095,"end":103.475006,"sentiment":"neutral","sentiment_score":0.24980948368708292},{"text":"You have a great day.","start":105.135,"end":106.275,"sentiment":"positive","sentiment_score":0.5195691704750061}],"sentiment":"positive","sentiment_score":0.4184092879295349,"channel":0,"num_words":8,"start":102.095,"end":106.275}]},"summary":{"result":"success","short":"An agent from Carrefourance AI called a customer named Jonathan to follow up on his interest in their AI MDR platform, but Jonathan had not received any emails or had discussed it with anyone. The agent offered to send another email to check if Jonathan was interested and thanked him for his time."},"intents":{"segments":[{"text":"Before, I I don't think that you still remember, but a couple of months before I called you and you said to call you back on this month to check if, you're available for a demo, with our AI MDR platform called Vigilance AI?","start_word":24,"end_word":67,"intents":[{"intent":"Request demo","confidence_score":0.049644213}]},{"text":"What company are you from? Oh, yeah.","start_word":76,"end_word":82,"intents":[{"intent":"Confirm company name","confidence_score":0.028937357}]},{"text":"I'm not interested.","start_word":120,"end_word":122,"intents":[{"intent":"Express disinterest","confidence_score":0.23139735}]},{"text":"Well, if ever, I'll just send you another email so that you can check us out. Hopefully, we can, speak again. But, yeah, just wanna thank you for your time. I just, checking. You have a great day.","start_word":188,"end_word":225,"intents":[{"intent":"End call","confidence_score":0.028778479}]},{"text":"But, yeah, just wanna thank you for your time. I just, checking.","start_word":209,"end_word":220,"intents":[{"intent":"Express gratitude","confidence_score":0.09911114}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Jonathan. Yes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12440340965986252},{"text":"Good day, CA.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.44560590386390686},{"text":"It's Andrew from Vigilance AI. Jonathan, I was actually calling back to follow-up on you, mate. Before, I I don't think that you still remember, but a couple of months before I called you and you said to call you back on this month to check if, you're available for a demo, with our AI MDR platform called Vigilance AI? I don't recall any discussion about that. Sorry. What company are you from? Oh, yeah. Vigilance AI is a we're we're a cybersecurity company. And Sorry. like I can I said, I can hardly we had hear you?","start_word":8,"end_word":105,"sentiment":"neutral","sentiment_score":-0.0038194593507796526},{"text":"You're you're really muffled.","start_word":106,"end_word":109,"sentiment":"negative","sentiment_score":-0.4292813241481781},{"text":"You said Digital Lens? oh, yeah. Vigilance AI. Yeah. Okay.","start_word":110,"end_word":119,"sentiment":"neutral","sentiment_score":-0.1089191660284996},{"text":"I'm not interested.","start_word":120,"end_word":122,"sentiment":"negative","sentiment_score":-0.4696330428123474},{"text":"Oh, so you haven't checked your email regarding our information? I've not received any emails. I see. Well, can I know what's the reason why you're suddenly, you just said not interested, Jonathan?","start_word":123,"end_word":155,"sentiment":"neutral","sentiment_score":-0.21722356975078583},{"text":"Does it no. Like, no. I'm I'm actually quite busy at the moment, so I just I don't have time to look into something else at the moment.","start_word":156,"end_word":183,"sentiment":"negative","sentiment_score":-0.4616483151912689},{"text":"Alright. I totally understand. Well, if ever, I'll just send you another email so that you can check us out. Hopefully, we can, speak again. But, yeah, just wanna thank you for your time. I just, checking.","start_word":184,"end_word":220,"sentiment":"neutral","sentiment_score":0.0962902531027794},{"text":"You have a great day.","start_word":221,"end_word":225,"sentiment":"positive","sentiment_score":0.5590015649795532}],"average":{"sentiment":"neutral","sentiment_score":-0.07573681864245184}}}}