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Hey, guys. Sorry. I just got a phone call from this number, and I was just calling you back. I I didn't quite catch who you were.\n\nWell, you called me one. Absolutely not. Who who what are you calling in regards to? Because I got a call the other day for something to do with A. H.\n\nJackson, and I don't even work there. Sorry. I don't know why you're getting calls about it. Yep. 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Good morning or good afternoon. Techno One.\n\nChannel 1: Hi. Hey, guys. Sorry. I just got a phone call from this number, and I was just calling you back. I I didn't quite catch who you were.\n\nChannel 0: Oh, yeah. This is Abby from Techno One, sir. By the way, who am I speaking with?\n\nChannel 1: Well, you called me one.\n\nChannel 0: Ryan. Okay. Yeah. Daniel by the way, this is Abby, sir, from Techno One in Springfield, Brisbane. Daniel asked me to reach out to you to confirm if it's still, you know, ongoing because we've spoken with you in the past.\n\nI have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nChannel 1: Absolutely not. Who who what are you calling in regards to? Because I got a call the other day for something to do with A. H. Jackson, and I don't even work there.\n\nSorry. I don't know why you're getting calls about it.\n\nChannel 0: Oh, alright. Alright. No worries, sir. 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something to do with A.","start":43.785,"end":45.704998,"sentiment":"neutral","sentiment_score":-0.2538295920406069},{"text":"H.","start":45.704998,"end":45.864998,"sentiment":"neutral","sentiment_score":-0.20784948766231537},{"text":"Jackson, and I don't even work there.","start":45.864998,"end":47.225,"sentiment":"neutral","sentiment_score":-0.32279589772224426}],"sentiment":"neutral","sentiment_score":-0.26722526708335587,"channel":1,"num_words":33,"start":41.145,"end":47.225},{"sentences":[{"text":"Sorry.","start":47.225,"end":47.465,"sentiment":"neutral","sentiment_score":-0.31187769770622253},{"text":"I don't know why you're getting calls about it.","start":47.465,"end":49.405,"sentiment":"neutral","sentiment_score":-0.32568228907055324}],"sentiment":"neutral","sentiment_score":-0.32430182993412016,"channel":1,"num_words":10,"start":47.225,"end":49.405},{"sentences":[{"text":"Oh, alright.","start":50.385002,"end":51.265,"sentiment":"neutral","sentiment_score":0.010318550281226635},{"text":"Alright.","start":51.265,"end":51.745003,"sentiment":"neutral","sentiment_score":0.05589572712779045},{"text":"No worries, sir.","start":51.745003,"end":52.465,"sentiment":"neutral","sentiment_score":0.13420437276363373},{"text":"I'll let him know.","start":52.465,"end":53.525,"sentiment":"neutral","sentiment_score":0.13663356378674507},{"text":"No problem.","start":53.585,"end":54.325,"sentiment":"neutral","sentiment_score":0.3315882086753845}],"sentiment":"neutral","sentiment_score":0.14073805153990784,"channel":0,"num_words":12,"start":50.385002,"end":54.325},{"sentences":[{"text":"Thank you so much for returning my call.","start":54.385002,"end":56.405,"sentiment":"positive","sentiment_score":0.56673663854599},{"text":"Take","start":56.465,"end":56.705,"sentiment":"positive","sentiment_score":0.3946993350982666}],"sentiment":"positive","sentiment_score":0.547621382607354,"channel":0,"num_words":9,"start":54.385002,"end":56.705},{"sentences":[{"text":"Yep.","start":56.516937,"end":56.836937,"sentiment":"positive","sentiment_score":0.3424505591392517}],"sentiment":"positive","sentiment_score":0.3424505591392517,"channel":1,"num_words":1,"start":56.516937,"end":56.836937},{"sentences":[{"text":"care.","start":56.705,"end":57.205,"sentiment":"positive","sentiment_score":0.34390974044799805}],"sentiment":"positive","sentiment_score":0.34390974044799805,"channel":0,"num_words":1,"start":56.705,"end":57.205},{"sentences":[{"text":"Thanks.","start":56.836937,"end":57.336937,"sentiment":"neutral","sentiment_score":0.2736571431159973}],"sentiment":"neutral","sentiment_score":0.2736571431159973,"channel":1,"num_words":1,"start":56.836937,"end":57.336937}]},"summary":{"result":"success","short":"A representative from Techno One called a customer named Daniel to confirm if he is still working there and if there is an ongoing IT review. Daniel asked the representative who he is speaking with and the representative said he received a call from someone named A. H. Jackson. Daniel asked the representative to take note of the situation and the representative said he will inform the relevant department."},"intents":{"segments":[{"text":"Daniel by the way, this is Abby, sir, from Techno One in Springfield, Brisbane. Daniel asked me to reach out to you to confirm if it's still, you know, ongoing because we've spoken with you in the past. I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Absolutely not.","start_word":61,"end_word":127,"intents":[{"intent":"Confirm it review status","confidence_score":0.3888049}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning or good afternoon. Techno One. Hi. Hey, guys. Sorry. I just got a phone call from this number, and I was just calling you back. I I didn't quite catch who you were. Oh, yeah. This is Abby from Techno One, sir. By the way, who am I speaking with? Well, you called me one. Ryan. Okay. Yeah. Daniel by the way, this is Abby, sir, from Techno One in Springfield, Brisbane. Daniel asked me to reach out to you to confirm if it's still, you know, ongoing because we've spoken with you in the past. I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":-0.005830368027091026},{"text":"Absolutely not.","start_word":126,"end_word":127,"sentiment":"negative","sentiment_score":-0.38795191049575806},{"text":"Who who what are you calling in regards to? Because I got a call the other day for something to do with A. H. Jackson, and I don't even work there. Sorry. I don't know why you're getting calls about it. Oh, alright. Alright. No worries, sir. I'll let him know.","start_word":128,"end_word":178,"sentiment":"neutral","sentiment_score":-0.1730351597070694},{"text":"No problem. Thank you so much for returning my call. Take Yep. care. Thanks.","start_word":179,"end_word":192,"sentiment":"positive","sentiment_score":0.45223814249038696}],"average":{"sentiment":"neutral","sentiment_score":-0.022956496607648195}}}}