{"metadata":{"transaction_key":"deprecated","request_id":"019fabe3-2630-7682-b200-9bc05a0e54a4","sha256":"983327ebd96193d39fb53aba659d3fe4e1b108acaadd352cc9a7dd9767dbb298","created":"2026-07-29T03:20:19.100Z","duration":17.135937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Anna, it's Ronald from Cloud Solution IT. And how are you doing today?","confidence":0.9951172,"words":[{"word":"yeah","start":2.8,"end":3.3,"confidence":0.8125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08016625046730042},{"word":"good","start":3.4399998,"end":3.76,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2509158253669739},{"word":"afternoon","start":3.76,"end":4.26,"confidence":0.95825195,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2177877128124237},{"word":"anna","start":4.88,"end":5.12,"confidence":0.84936523,"punctuated_word":"Anna,","sentiment":"neutral","sentiment_score":0.25418180227279663},{"word":"it's","start":5.12,"end":5.62,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2104264795780182},{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.97998047,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.12512144446372986},{"word":"from","start":7.04,"end":7.54,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13041414320468905},{"word":"cloud","start":7.68,"end":8.0,"confidence":0.50341797,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.14088952541351318},{"word":"solution","start":8.0,"end":8.5,"confidence":0.94921875,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.1162884160876274},{"word":"it","start":8.639999,"end":9.139999,"confidence":0.95654297,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.14894941449165344},{"word":"and","start":9.690875,"end":9.930875,"confidence":0.89501953,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.22990567982196808},{"word":"how","start":9.930875,"end":10.010875,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.2816993296146393},{"word":"are","start":10.010875,"end":10.170876,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1882668435573578},{"word":"you","start":10.170876,"end":10.250875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2135845571756363},{"word":"doing","start":10.250875,"end":10.570875,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.18103890120983124},{"word":"today","start":10.570875,"end":11.070875,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.18817156553268433}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Anna, it's Ronald from Cloud Solution IT. And how are you doing today?","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.08016625046730042},{"text":"Good afternoon.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.2343517690896988},{"text":"Anna, it's Ronald from Cloud Solution IT.","start":4.88,"end":9.139999,"sentiment":"neutral","sentiment_score":0.1608958893588611},{"text":"And how are you doing today?","start":9.690875,"end":11.070875,"sentiment":"neutral","sentiment_score":0.21377781281868616}],"sentiment":"neutral","sentiment_score":0.18486299319192767,"num_words":16,"start":2.8,"end":11.070875}]}}]},{"alternatives":[{"transcript":"Hello? I'm good, but I'm not interested. Thank you. Bye.","confidence":1.0,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.8532715,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01965472847223282},{"word":"i'm","start":11.2,"end":11.44,"confidence":0.9848633,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2854016125202179},{"word":"good","start":11.44,"end":11.679999,"confidence":0.95874023,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":-0.1974140703678131},{"word":"but","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.34274008870124817},{"word":"i'm","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6878504753112793},{"word":"not","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7718310952186584},{"word":"interested","start":12.16,"end":12.66,"confidence":0.9995117,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.7859089374542236},{"word":"thank","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.621479332447052},{"word":"you","start":12.96,"end":13.36,"confidence":1.0,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.6186317205429077},{"word":"bye","start":13.36,"end":13.86,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.16542476415634155}],"paragraphs":{"transcript":"\nHello? I'm good, but I'm not interested. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01965472847223282},{"text":"I'm good, but I'm not interested.","start":11.2,"end":12.66,"sentiment":"negative","sentiment_score":-0.51185771326224},{"text":"Thank you.","start":12.719999,"end":13.36,"sentiment":"negative","sentiment_score":-0.6200555264949799},{"text":"Bye.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":-0.16542476415634155}],"sentiment":"negative","sentiment_score":-0.4457027368247509,"num_words":10,"start":0.48,"end":13.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Anna, it's Ronald from Cloud Solution IT. And how are you doing today?\n\nChannel 1: I'm good, but I'm not interested. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01965472847223282}],"sentiment":"neutral","sentiment_score":0.01965472847223282,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yeah.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.08016625046730042},{"text":"Good afternoon.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.2343517690896988},{"text":"Anna, it's Ronald from Cloud Solution IT.","start":4.88,"end":9.139999,"sentiment":"neutral","sentiment_score":0.1608958893588611},{"text":"And how are you doing today?","start":9.690875,"end":11.070875,"sentiment":"neutral","sentiment_score":0.21377781281868616}],"sentiment":"neutral","sentiment_score":0.18486299319192767,"channel":0,"num_words":16,"start":2.8,"end":11.070875},{"sentences":[{"text":"I'm good, but I'm not interested.","start":11.2,"end":12.66,"sentiment":"negative","sentiment_score":-0.51185771326224},{"text":"Thank you.","start":12.719999,"end":13.36,"sentiment":"negative","sentiment_score":-0.6200555264949799},{"text":"Bye.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":-0.16542476415634155}],"sentiment":"negative","sentiment_score":-0.4974091218577491,"channel":1,"num_words":9,"start":11.2,"end":13.86}]},"summary":{"result":"success","short":"Hello? Yeah. Good afternoon. Anna, it's Ronald from Cloud Solution IT. And how are you doing today? I'm good, but I'm not interested. Thank you. Bye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Anna, it's Ronald from Cloud Solution IT. And how are you doing today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.17228908836841583},{"text":"I'm good, but I'm not interested. Thank you.","start_word":17,"end_word":24,"sentiment":"negative","sentiment_score":-0.5239810943603516},{"text":"Bye.","start_word":25,"end_word":25,"sentiment":"neutral","sentiment_score":-0.2182023525238037}],"average":{"sentiment":"neutral","sentiment_score":-0.0978394441826399}}}}