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Can I have your full name, please, for me to check your account? Yeah. Okay. Yeah. No need for the account number. May I just ask if the router is switched on right now? Mhmm. Is it yeah. Yeah. All good. I have found your account. Yeah. Is the router switch on right now? Yeah. Kindly switch on the router, please. Yeah. Sure. No worries. Mhmm. Mhmm. Yeah. Mhmm. One port. And the and the default. Yeah. That's correct. Yeah. Yeah. Mhmm. Thank you. Still offline unlike earlier. It's I checked this earlier and it's working fine, but now it's offline. So may I know the reason why it went offline? You did not change anything with the cables? Mhmm. Mhmm. Mhmm. I think that's the reason why. Right now, it's showing online now. Can we check if the Internet is working? Yeah. So the router should be connected to the box mounted on your wall. It should not be placed elsewhere for it to establish the connection. It should be connected to the NTT box. Mhmm. No. You should not remove that one because that is the one establishing the connection to the router. Yeah. That's correct. Yeah. Yeah. That's correct. Because when you remove it, you'll be disconnected to the Internet. Mhmm. Yeah. Sure. It's working? Mhmm. Mhmm. For you to connect with the Wi Fi? Does it ask a password? Mhmm. Actually mhmm. So you're referring to the 2.4 g and five g? Yeah. Either of the two will work. Can you see two networks available? You can see the Airtel. Yeah. That one. For the password, you can see the password at the back of your router underneath. There's a speaker, yeah, written there. Yeah. It says Wi Fi keys or WLAN keys. Can you see Wi Fi key or password? Yeah. Can you read what can you saw? What can you see? Yeah. PIN number. That one. Yeah. It's working now? Okay. Great. So mhmm. Yeah. You mean remove the router to the mhmm. No. When you remove the router, you'll have no Internet as well. Yes. If you remove the router. Yeah. Yeah. It's correct. Mhmm. Yeah. Okay then. If you run, yeah, if you run into any issues or have more questions, feel free to give us a call anytime. You're welcome. Bye. 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Good morning. This is Marlene from ITO tech support. How can I assist you? Yeah.\n\nMhmm. Mhmm. Mhmm. Mhmm. I can assist you with that.\n\nMay I have your phone number, please? Yeah. Sure. Can I have your full name, please, for me to check your account? Yeah.\n\nOkay. Yeah. No need for the account number. May I just ask if the router is switched on right now? Mhmm.\n\nIs it yeah. Yeah. All good. I have found your account. Yeah.\n\nIs the router switch on right now? Yeah. Kindly switch on the router, please. Yeah. Sure.\n\nNo worries. Mhmm. Mhmm. Yeah. Mhmm.\n\nOne port. And the and the default. Yeah. That's correct. Yeah.\n\nYeah. Mhmm. Thank you. Still offline unlike earlier. It's I checked this earlier and it's working fine, but now it's offline.\n\nSo may I know the reason why it went offline? You did not change anything with the cables? Mhmm. Mhmm. Mhmm.\n\nI think that's the reason why. Right now, it's showing online now. Can we check if the Internet is working? Yeah. So the router should be connected to the box mounted on your wall.\n\nIt should not be placed elsewhere for it to establish the connection. It should be connected to the NTT box. Mhmm. No. You should not remove that one because that is the one establishing the connection to the router.\n\nYeah. That's correct. Yeah. Yeah. That's correct.\n\nBecause when you remove it, you'll be disconnected to the Internet. Mhmm. Yeah. Sure. It's working?\n\nMhmm. Mhmm. For you to connect with the Wi Fi? Does it ask a password? Mhmm.\n\nActually mhmm. So you're referring to the 2.4 g and five g? Yeah. Either of the two will work. Can you see two networks available?\n\nYou can see the Airtel. Yeah. That one. For the password, you can see the password at the back of your router underneath. There's a speaker, yeah, written there.\n\nYeah. It says Wi Fi keys or WLAN keys. Can you see Wi Fi key or password? Yeah. Can you read what can you saw?\n\nWhat can you see? Yeah. PIN number. That one. Yeah.\n\nIt's working now? Okay. Great. So mhmm. Yeah.\n\nYou mean remove the router to the mhmm. No. When you remove the router, you'll have no Internet as well. Yes. If you remove the router.\n\nYeah. Yeah. It's correct. Mhmm. Yeah.\n\nOkay then. If you run, yeah, if you run into any issues or have more questions, feel free to give us a call anytime. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.20718765258789065},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.44804738461971283},{"text":"This is Marlene from ITO tech support.","start":2.3999999,"end":4.8199997,"sentiment":"positive","sentiment_score":0.4204353988170624},{"text":"How can I assist 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worries.","start":236.25,"end":236.805,"sentiment":"neutral","sentiment_score":-0.032524967566132545},{"text":"Mhmm.","start":239.125,"end":239.625,"sentiment":"neutral","sentiment_score":-0.017796553671360016},{"text":"Mhmm.","start":242.245,"end":242.745,"sentiment":"neutral","sentiment_score":-0.016576288267970085},{"text":"Yeah.","start":263.7,"end":264.2,"sentiment":"neutral","sentiment_score":0.04993323236703873},{"text":"Mhmm.","start":264.66498,"end":265.16498,"sentiment":"neutral","sentiment_score":0.029498495161533356}],"sentiment":"neutral","sentiment_score":-0.0033318415905038514,"num_words":6,"start":236.25,"end":265.16498},{"sentences":[{"text":"One port.","start":268.66498,"end":269.645,"sentiment":"neutral","sentiment_score":0.02202046662569046},{"text":"And the and the 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earlier.","start":324.61502,"end":327.595,"sentiment":"neutral","sentiment_score":-0.181471087038517},{"text":"It's I checked this earlier and it's working fine, but now it's offline.","start":327.73502,"end":333.435,"sentiment":"neutral","sentiment_score":-0.046878645626398235}],"sentiment":"neutral","sentiment_score":-0.0022036912185805185,"num_words":21,"start":291.51,"end":333.435},{"sentences":[{"text":"So may I know the reason why it went offline?","start":341.97998,"end":346.4,"sentiment":"neutral","sentiment_score":-0.17843853086233138},{"text":"You did not change anything with the 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working?","start":391.58,"end":394.4,"sentiment":"neutral","sentiment_score":-0.018418392399325967},{"text":"Yeah.","start":425.02002,"end":425.42,"sentiment":"neutral","sentiment_score":0.05153079330921173},{"text":"So the router should be connected to the box mounted on your wall.","start":425.42,"end":431.68,"sentiment":"neutral","sentiment_score":0.10220866650342941}],"sentiment":"neutral","sentiment_score":0.019870485398260987,"num_words":34,"start":385.135,"end":431.68},{"sentences":[{"text":"It should not be placed elsewhere for it to establish the connection.","start":432.49503,"end":438.595,"sentiment":"neutral","sentiment_score":0.06352622869114082},{"text":"It should be connected to the NTT 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Fi?","start":584.94995,"end":587.44995,"sentiment":"neutral","sentiment_score":0.014620719477534294},{"text":"Does it ask a password?","start":591.02997,"end":592.49,"sentiment":"neutral","sentiment_score":-0.02141512669622898},{"text":"Mhmm.","start":601.51495,"end":602.01495,"sentiment":"neutral","sentiment_score":0.0011867680586874485}],"sentiment":"neutral","sentiment_score":-0.0019253213831689209,"num_words":16,"start":552.6,"end":602.01495},{"sentences":[{"text":"Actually mhmm.","start":627.725,"end":630.305,"sentiment":"neutral","sentiment_score":-0.0013759576249867676},{"text":"So you're referring to the 2.4 g and five g?","start":631.165,"end":634.70496,"sentiment":"neutral","sentiment_score":-0.004861790128052235},{"text":"Yeah.","start":639.33,"end":639.81,"sentiment":"neutral","sentiment_score":0.028423991054296497},{"text":"Either of the two will work.","start":639.81,"end":641.75,"sentiment":"neutral","sentiment_score":0.056254868706067405},{"text":"Can you see two networks available?","start":654.815,"end":658.435,"sentiment":"neutral","sentiment_score":0.0021908264607191086}],"sentiment":"neutral","sentiment_score":0.013109133820980787,"num_words":25,"start":627.725,"end":658.435},{"sentences":[{"text":"You can see the Airtel.","start":668.23,"end":669.69,"sentiment":"neutral","sentiment_score":-0.03654955811798573},{"text":"Yeah.","start":677.51,"end":678.01,"sentiment":"neutral","sentiment_score":-0.012721696868538857},{"text":"That one.","start":678.07,"end":678.88995,"sentiment":"neutral","sentiment_score":-0.055322326719760895},{"text":"For the password, you can see the password at the back of your router underneath.","start":681.285,"end":687.46497,"sentiment":"neutral","sentiment_score":-0.002554112983246644},{"text":"There's a speaker, yeah, written there.","start":688.725,"end":691.125,"sentiment":"neutral","sentiment_score":-0.003561551423748218}],"sentiment":"neutral","sentiment_score":-0.012613625661695802,"num_words":29,"start":668.23,"end":691.125},{"sentences":[{"text":"Yeah.","start":691.125,"end":691.625,"sentiment":"neutral","sentiment_score":0.002966145519167185},{"text":"It says Wi Fi keys or WLAN keys.","start":698.79004,"end":702.89,"sentiment":"neutral","sentiment_score":-0.013666147598996758},{"text":"Can you see Wi Fi key or password?","start":723.505,"end":729.15,"sentiment":"neutral","sentiment_score":-0.030292782466858625},{"text":"Yeah.","start":732.89,"end":733.21,"sentiment":"neutral","sentiment_score":-0.01129339449107647},{"text":"Can you read what can you saw?","start":733.21,"end":735.23,"sentiment":"neutral","sentiment_score":-0.010199520803455795}],"sentiment":"neutral","sentiment_score":-0.017255813404917716,"num_words":25,"start":691.125,"end":735.23},{"sentences":[{"text":"What can you see?","start":743.925,"end":744.985,"sentiment":"neutral","sentiment_score":0.0019793518586084247},{"text":"Yeah.","start":752.00494,"end":752.32495,"sentiment":"neutral","sentiment_score":0.0050597828812897205},{"text":"PIN number.","start":752.32495,"end":753.14496,"sentiment":"neutral","sentiment_score":0.003101047594100237},{"text":"That one.","start":753.605,"end":754.425,"sentiment":"neutral","sentiment_score":0.00319176958873868},{"text":"Yeah.","start":755.045,"end":755.545,"sentiment":"neutral","sentiment_score":0.008472350426018238}],"sentiment":"neutral","sentiment_score":0.003403517510741949,"num_words":10,"start":743.925,"end":755.545},{"sentences":[{"text":"It's working now?","start":785.39,"end":786.69,"sentiment":"neutral","sentiment_score":0.10960911959409714},{"text":"Okay.","start":788.99,"end":789.49,"sentiment":"neutral","sentiment_score":0.25871118903160095},{"text":"Great.","start":789.63,"end":790.13,"sentiment":"positive","sentiment_score":0.4491575360298157},{"text":"So mhmm.","start":790.43,"end":792.37,"sentiment":"neutral","sentiment_score":0.1902446411550045},{"text":"Yeah.","start":808.375,"end":808.875,"sentiment":"neutral","sentiment_score":-0.00135065708309412}],"sentiment":"neutral","sentiment_score":0.17697933863382787,"num_words":8,"start":785.39,"end":808.875},{"sentences":[{"text":"You mean remove the router to the mhmm.","start":809.335,"end":817.77997,"sentiment":"neutral","sentiment_score":-0.04338778299279511},{"text":"No.","start":830.04504,"end":830.365,"sentiment":"neutral","sentiment_score":-0.21801483631134033},{"text":"When you remove the router, you'll have no Internet as 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welcome.","start":877.97,"end":878.79,"sentiment":"positive","sentiment_score":0.3801717907190323},{"text":"Bye.","start":879.54504,"end":880.04504,"sentiment":"neutral","sentiment_score":0.31090861558914185},{"text":"Have a great day.","start":880.34503,"end":887.24506,"sentiment":"positive","sentiment_score":0.4386747386306524}],"sentiment":"neutral","sentiment_score":0.2554158133364493,"num_words":31,"start":867.01,"end":887.24506}]}}]},{"alternatives":[{"transcript":"Good morning. My name is speaking. I have just received my router this morning about half a month ago. And then I tried to connect to the to get the Internet. But after I removed it to connect to the the power point near the TV and the router, the light turn turn back to red. I don't know what happened. Could you please get me the technician so he can instruct me how to do it? Yeah. Okay. Yeah. Hang on. I get I get the I removed the the router. Now can you can you instruct me how to do it again? Yeah. My full name? Yep. Yep. My full name, Julio Dao. In the account, I I have to I have to open my phone. So bear me a minute. Okay? The account number. I checked for my for my invoice, but Where's where's the account? Where is the account number? Where is the account number? Hang on. Only invoice number, but no no account number. Let me check. The address? The address the the address Unit 103. Stroke Stroke. Yeah. Yeah. Yeah. That one. No. No. Not not yet. I have to go back and then because they were high above above the fridge. So because this is the new building. They give me a minute. Yeah. Yeah. Yeah. Hang on. Hang on. Because it is very high. I need to walk up walk walk up the work up the the ladder, the the cable the cable. I had to get the the cable to connect to the Ethernet. So now, first of all, I I connect the cable to the WAN on the router, and the second it go to the one square one port. And and that's the other end the other end, it go to the the one of the square box. Underneath underneath of the square box. Is that correct? Yeah. Go in there. Now turn on the power. Let me turn on the power. Yeah. I can see the the green light is on. Like, I did before. I did half an hour before. And then then I left it for about ten minutes. Can you see? Can you see running? Why? I don't know. No. I only I only only connect to the power to the power supplier. And then and then that that it turned to the light turned to red. After after I removed the cable, removed everything from from from this from this square box. Yeah. So do we do we need to remove this? After because we had to we had to put after we after fully okay. It's fully Internet in the router. So after that, I have to remove the cable and bring me to bring it and connect near the TV. Yeah. But after after the the router fully fully like, I don't know what to call. That's fully Internet or whatever the router. So I must remove the cable from the square box. So I so so I leave this one in a in the one of the the fuse fuse box and the bottom of the one of the Linux network. Like, all the Internet, everything in in in in that cover. Yeah. I must I must I must I must leave it in here at all time. Not not remove it. Oh. Mhmm. So So I tried to I tried to get my wife phone and then connect the Wi Fi while you are on the phone with me now. Can you can you get set up? And then okay. Connect to Wi Fi. S l. Wi Fi address. Fixed. So now join network. Click click on not yet. I have to click on on this network. Click on the phone and then next in that no. This one no. It's still private Wi Fi address. Fixed Wi Fi address. So which one I have to which which one I I I need to click on? Yeah. In here. In here. In here. In the phone, they have two two sections. One is is the private Wi Fi address. Six Wi Fi address. 0 A And 2 Dot And B 3 And 2 Dot F 72 Dot C D 2 Dot 152 Dot 4 E. So which one do we need to click on? Wi Fi networks and device card can text other device Wi Fi? Five g. This one is five g. Phone is five g. I I want to connect to Wi Fi to the the one then to the router. So which one do we need to So on this network? No. Yeah. John a l l two point four g. So the password, not the password. The password. Okay. Hang on. I I had a look. I had a look. Password. Password. Oh, yeah. It was too many number. I don't know which one. It's I only saw here. I can see it. 1010 Dash916950 or PIN number. 80 four 9 PIN number. 8049804964656465. And click on this one. Yeah. I got Wi Fi now. Yeah. I got Wi Fi now. Yeah. It's working now. That's all. So I can so I can connect the TV, my smart TV to this one. Even this one, I live in I even I live this browser in this in this cabinet. Is it okay? No problem. No. No. No. No. No. No. I mean, if I if I leave the router here or or can I remove the router via the TV? Does it work after I remove the router? If I remove the adapter and connect it to the PowerPoint near the TV, it it it won't work it won't work that way. It won't work? So I had to I had to leave this the router in this cabinet at all time. Okay. Okay. I do understand now. I do understand now. Yeah. Okay. Thank you for your instruction. Okay. Thank you for your help. Thank you. Yeah. Thank you. Thank you very much. Thank you for your help. Okay. Have a good day. Bye bye. Yeah. Yeah. 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morning. My name is speaking. I have just received my router this morning about half a month ago. And then I tried to connect to the to get the Internet. But after I removed it to connect to the the power point near the TV and the router, the light turn turn back to red.\n\nI don't know what happened. Could you please get me the technician so he can instruct me how to do it? Yeah. Okay. Yeah.\n\nHang on. I get I get the I removed the the router. Now can you can you instruct me how to do it again? Yeah. My full name?\n\nYep. Yep. My full name, Julio Dao. In the account, I I have to I have to open my phone. So bear me a minute.\n\nOkay? The account number. I checked for my for my invoice, but Where's where's the account? Where is the account number? Where is the account number?\n\nHang on. Only invoice number, but no no account number. Let me check. The address? The address the the address Unit 103.\n\nStroke Stroke. Yeah. Yeah. Yeah. That one.\n\nNo. No. Not not yet. I have to go back and then because they were high above above the fridge. So because this is the new building.\n\nThey give me a minute. Yeah. Yeah. Yeah. Hang on.\n\nHang on. Because it is very high. I need to walk up walk walk up the work up the the ladder, the the cable the cable. I had to get the the cable to connect to the Ethernet. So now, first of all, I I connect the cable to the WAN on the router, and the second it go to the one square one port.\n\nAnd and that's the other end the other end, it go to the the one of the square box. Underneath underneath of the square box. Is that correct? Yeah. Go in there.\n\nNow turn on the power. Let me turn on the power. Yeah. I can see the the green light is on. Like, I did before.\n\nI did half an hour before. And then then I left it for about ten minutes. Can you see? Can you see running? Why?\n\nI don't know. No. I only I only only connect to the power to the power supplier. And then and then that that it turned to the light turned to red. After after I removed the cable, removed everything from from from this from this square box.\n\nYeah. So do we do we need to remove this? After because we had to we had to put after we after fully okay. It's fully Internet in the router. So after that, I have to remove the cable and bring me to bring it and connect near the TV.\n\nYeah. But after after the the router fully fully like, I don't know what to call. That's fully Internet or whatever the router. So I must remove the cable from the square box. So I so so I leave this one in a in the one of the the fuse fuse box and the bottom of the one of the Linux network.\n\nLike, all the Internet, everything in in in in that cover. Yeah. I must I must I must I must leave it in here at all time. Not not remove it. Oh.\n\nMhmm. So So I tried to I tried to get my wife phone and then connect the Wi Fi while you are on the phone with me now. Can you can you get set up? And then okay. Connect to Wi Fi.\n\nS l. Wi Fi address. Fixed. So now join network. Click click on not yet.\n\nI have to click on on this network. Click on the phone and then next in that no. This one no. It's still private Wi Fi address. Fixed Wi Fi address.\n\nSo which one I have to which which one I I I need to click on? Yeah. In here. In here. In here.\n\nIn the phone, they have two two sections. One is is the private Wi Fi address. Six Wi Fi address. 0 A And 2 Dot And B 3 And 2 Dot F 72 Dot C D 2 Dot 152 Dot 4 E. So which one do we need to click on?\n\nWi Fi networks and device card can text other device Wi Fi? Five g. This one is five g. Phone is five g. I I want to connect to Wi Fi to the the one then to the router.\n\nSo which one do we need to So on this network? No. Yeah. John a l l two point four g. So the password, not the password.\n\nThe password. Okay. Hang on. I I had a look. I had a look.\n\nPassword. Password. Oh, yeah. It was too many number. I don't know which one.\n\nIt's I only saw here. I can see it. 1010 Dash916950 or PIN number. 80 four 9 PIN number. 8049804964656465.\n\nAnd click on this one. Yeah. I got Wi Fi now. Yeah. I got Wi Fi now.\n\nYeah. It's working now. That's all. So I can so I can connect the TV, my smart TV to this one. Even this one, I live in I even I live this browser in this in this cabinet.\n\nIs it okay? No problem. No. No. No.\n\nNo. No. No. I mean, if I if I leave the router here or or can I remove the router via the TV? Does it work after I remove the router?\n\nIf I remove the adapter and connect it to the PowerPoint near the TV, it it it won't work it won't work that way. It won't work? So I had to I had to leave this the router in this cabinet at all time. Okay. Okay.\n\nI do understand now. I do understand now. Yeah. Okay. Thank you for your instruction.\n\nOkay. Thank you for your help. Thank you. Yeah. Thank you.\n\nThank you very much. Thank you for your help. Okay. Have a good day. Bye bye.\n\nYeah. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":5.92,"end":6.58,"sentiment":"positive","sentiment_score":0.5480911433696747},{"text":"My name is speaking.","start":6.96,"end":7.94,"sentiment":"neutral","sentiment_score":0.02505794307217002},{"text":"I have just received my router this morning about half a month ago.","start":9.28,"end":14.375,"sentiment":"neutral","sentiment_score":-0.01172784586938528},{"text":"And then I tried to connect to the to get the Internet.","start":15.155,"end":19.175,"sentiment":"neutral","sentiment_score":-0.06021824448059002},{"text":"But after I removed it to connect to the the power point near the TV and the router, the light turn turn back to red.","start":20.275,"end":30.150002,"sentiment":"neutral","sentiment_score":-0.1866629157960415}],"sentiment":"neutral","sentiment_score":-0.07759356724896602,"num_words":56,"start":5.92,"end":30.150002},{"sentences":[{"text":"I don't know what happened.","start":31.09,"end":32.31,"sentiment":"negative","sentiment_score":-0.3702141582965851},{"text":"Could you please get me the technician so he can instruct me how to do it?","start":32.93,"end":39.59,"sentiment":"neutral","sentiment_score":-0.061801571398973465},{"text":"Yeah.","start":43.765,"end":44.165,"sentiment":"neutral","sentiment_score":0.07345511019229889},{"text":"Okay.","start":44.165,"end":44.665,"sentiment":"neutral","sentiment_score":0.04744440317153931},{"text":"Yeah.","start":46.565002,"end":46.885002,"sentiment":"neutral","sentiment_score":0.01711675152182579}],"sentiment":"neutral","sentiment_score":-0.11257831954086821,"num_words":24,"start":31.09,"end":46.885002},{"sentences":[{"text":"Hang on.","start":46.885002,"end":47.705,"sentiment":"neutral","sentiment_score":0.010122626088559628},{"text":"I get I get the I removed the the router.","start":48.005,"end":52.585,"sentiment":"neutral","sentiment_score":-0.015047243051230907},{"text":"Now can you can you instruct me how to do it again?","start":79.34499,"end":84.485,"sentiment":"neutral","sentiment_score":0.03582575016965469},{"text":"Yeah.","start":90.76,"end":90.920006,"sentiment":"neutral","sentiment_score":0.02347017452120781},{"text":"My full name?","start":90.920006,"end":91.82,"sentiment":"neutral","sentiment_score":0.019729763890306156}],"sentiment":"neutral","sentiment_score":0.013655046067599739,"num_words":28,"start":46.885002,"end":91.82},{"sentences":[{"text":"Yep.","start":93.16,"end":93.560005,"sentiment":"neutral","sentiment_score":0.03769999369978905},{"text":"Yep.","start":93.560005,"end":93.72,"sentiment":"neutral","sentiment_score":0.046819936484098434},{"text":"My full name, Julio Dao.","start":93.72,"end":95.26,"sentiment":"neutral","sentiment_score":0.048955218866467476},{"text":"In the account, I I have to I have to open my phone.","start":98.12,"end":103.875,"sentiment":"neutral","sentiment_score":-0.0011647633061959194},{"text":"So bear me a 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Stroke.","start":190.585,"end":191.725,"sentiment":"neutral","sentiment_score":0.027178757241927087},{"text":"Yeah.","start":194.02501,"end":194.265,"sentiment":"neutral","sentiment_score":0.07142290472984314},{"text":"Yeah.","start":194.265,"end":194.505,"sentiment":"neutral","sentiment_score":0.054868847131729126},{"text":"Yeah.","start":194.505,"end":194.985,"sentiment":"neutral","sentiment_score":0.0426812469959259},{"text":"That one.","start":194.985,"end":195.725,"sentiment":"neutral","sentiment_score":0.03734393231570721}],"sentiment":"neutral","sentiment_score":0.042574053996109536,"num_words":7,"start":190.585,"end":195.725},{"sentences":[{"text":"No.","start":200.15,"end":200.31,"sentiment":"neutral","sentiment_score":-0.1586928367614746},{"text":"No.","start":200.31,"end":200.47,"sentiment":"neutral","sentiment_score":-0.17761561274528503},{"text":"Not not yet.","start":200.47,"end":201.51,"sentiment":"neutral","sentiment_score":-0.2510484606027603},{"text":"I have to go back and then because they were high above above the fridge.","start":201.51,"end":206.01,"sentiment":"neutral","sentiment_score":-0.24680833021799722},{"text":"So because this is the new building.","start":206.70999,"end":209.37,"sentiment":"neutral","sentiment_score":-0.17975429126194545}],"sentiment":"neutral","sentiment_score":-0.22406884531180063,"num_words":27,"start":200.15,"end":209.37},{"sentences":[{"text":"They give me a minute.","start":210.075,"end":219.69499,"sentiment":"neutral","sentiment_score":-0.03481650240719318},{"text":"Yeah.","start":231.89,"end":232.12999,"sentiment":"neutral","sentiment_score":-0.011669861152768137},{"text":"Yeah.","start":232.12999,"end":232.20999,"sentiment":"neutral","sentiment_score":-0.016390180215239525},{"text":"Yeah.","start":232.20999,"end":232.37,"sentiment":"neutral","sentiment_score":-0.02100956439971924},{"text":"Hang 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port.","start":253.135,"end":271.47498,"sentiment":"neutral","sentiment_score":0.042934268471543434}],"sentiment":"neutral","sentiment_score":-0.007648887241689059,"num_words":65,"start":232.84999,"end":271.47498},{"sentences":[{"text":"And and that's the other end the other end, it go to the the one of the square box.","start":272.095,"end":279.45,"sentiment":"neutral","sentiment_score":0.01933805139637307},{"text":"Underneath underneath of the square box.","start":280.41,"end":283.07,"sentiment":"neutral","sentiment_score":0.020974783692508936},{"text":"Is that correct?","start":283.53,"end":284.43002,"sentiment":"neutral","sentiment_score":0.04113323365648588},{"text":"Yeah.","start":284.81,"end":285.31,"sentiment":"neutral","sentiment_score":0.03275458514690399},{"text":"Go in 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browser in this in this cabinet.","start":798.02,"end":804.28,"sentiment":"neutral","sentiment_score":0.017559781013166204}],"sentiment":"neutral","sentiment_score":0.08947012583284002,"num_words":38,"start":786.96497,"end":804.28},{"sentences":[{"text":"Is it okay?","start":804.74,"end":805.72003,"sentiment":"neutral","sentiment_score":0.07288394744197528},{"text":"No problem.","start":807.14496,"end":807.88495,"sentiment":"neutral","sentiment_score":0.03178810141980648},{"text":"No.","start":811.14496,"end":811.38495,"sentiment":"neutral","sentiment_score":-0.0731220543384552},{"text":"No.","start":811.38495,"end":811.625,"sentiment":"neutral","sentiment_score":-0.09657713025808334},{"text":"No.","start":811.625,"end":811.785,"sentiment":"neutral","sentiment_score":-0.1090983897447586}],"sentiment":"neutral","sentiment_score":0.0004288088530302048,"num_words":8,"start":804.74,"end":811.785},{"sentences":[{"text":"No.","start":811.785,"end":812.285,"sentiment":"neutral","sentiment_score":-0.12500107288360596},{"text":"No.","start":812.58496,"end":812.665,"sentiment":"neutral","sentiment_score":-0.13310551643371582},{"text":"No.","start":812.665,"end":812.82495,"sentiment":"neutral","sentiment_score":-0.14767974615097046},{"text":"I mean, if I if I leave the router here or or can I remove the router via the TV?","start":812.82495,"end":823.58,"sentiment":"neutral","sentiment_score":-0.07446605060249567},{"text":"Does it work after I remove the router?","start":825.24,"end":828.38,"sentiment":"neutral","sentiment_score":-0.0498140761628747}],"sentiment":"neutral","sentiment_score":-0.07398774054261946,"num_words":31,"start":811.785,"end":828.38},{"sentences":[{"text":"If I remove the adapter and connect it to the PowerPoint near the TV, it it it won't work it won't work that way.","start":835.435,"end":842.255,"sentiment":"neutral","sentiment_score":-0.28760363223652047},{"text":"It won't work?","start":848.73,"end":849.63,"sentiment":"neutral","sentiment_score":-0.1856935570637385},{"text":"So I had to I had to leave this the router in this cabinet at all time.","start":851.85,"end":856.51,"sentiment":"neutral","sentiment_score":-0.21445991712457993},{"text":"Okay.","start":858.17,"end":858.67,"sentiment":"neutral","sentiment_score":-0.016065068542957306},{"text":"Okay.","start":858.73,"end":859.13,"sentiment":"neutral","sentiment_score":-0.008833743631839752}],"sentiment":"neutral","sentiment_score":-0.24196272278609482,"num_words":46,"start":835.435,"end":859.13},{"sentences":[{"text":"I do understand now.","start":859.13,"end":860.505,"sentiment":"neutral","sentiment_score":-0.010010188911110163},{"text":"I do understand now.","start":860.745,"end":861.965,"sentiment":"neutral","sentiment_score":-0.013314834795892239},{"text":"Yeah.","start":862.745,"end":863.145,"sentiment":"neutral","sentiment_score":0.054872557520866394},{"text":"Okay.","start":863.145,"end":863.645,"sentiment":"neutral","sentiment_score":0.12849846482276917},{"text":"Thank you for your instruction.","start":864.34503,"end":865.805,"sentiment":"neutral","sentiment_score":0.30365979075431826}],"sentiment":"neutral","sentiment_score":0.10722465875248115,"num_words":15,"start":859.13,"end":865.805},{"sentences":[{"text":"Okay.","start":866.425,"end":866.825,"sentiment":"neutral","sentiment_score":0.19892898201942444},{"text":"Thank you for your help.","start":866.825,"end":868.045,"sentiment":"neutral","sentiment_score":0.2780261516571045},{"text":"Thank you.","start":868.265,"end":869.005,"sentiment":"neutral","sentiment_score":0.32798391580581665},{"text":"Yeah.","start":875.48,"end":875.72003,"sentiment":"neutral","sentiment_score":0.2242662012577057},{"text":"Thank you.","start":875.72003,"end":876.12,"sentiment":"positive","sentiment_score":0.4061869829893112}],"sentiment":"neutral","sentiment_score":0.2983334308320826,"num_words":11,"start":866.425,"end":876.12},{"sentences":[{"text":"Thank you very much.","start":876.12,"end":877.0,"sentiment":"positive","sentiment_score":0.5597644746303558},{"text":"Thank you for your help.","start":877.0,"end":878.22003,"sentiment":"positive","sentiment_score":0.5944983720779419},{"text":"Okay.","start":878.68,"end":879.18,"sentiment":"neutral","sentiment_score":0.2431119829416275},{"text":"Have a good day.","start":879.88,"end":880.6,"sentiment":"positive","sentiment_score":0.5591965094208717},{"text":"Bye bye.","start":880.6,"end":881.16,"sentiment":"positive","sentiment_score":0.4765147417783737}],"sentiment":"positive","sentiment_score":0.5402798289433122,"num_words":16,"start":876.12,"end":881.16},{"sentences":[{"text":"Yeah.","start":881.16,"end":881.56,"sentiment":"neutral","sentiment_score":0.1869198977947235},{"text":"Yeah.","start":881.56,"end":881.8,"sentiment":"neutral","sentiment_score":0.12784212827682495},{"text":"Bye.","start":881.8,"end":882.3,"sentiment":"neutral","sentiment_score":0.09573160111904144}],"sentiment":"neutral","sentiment_score":0.13683120906352997,"num_words":3,"start":881.16,"end":882.3}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marlene from ITO tech support. How can\n\nChannel 1: Good\n\nChannel 0: I assist\n\nChannel 1: morning.\n\nChannel 0: you?\n\nChannel 1: My\n\nChannel 0: Yeah.\n\nChannel 1: name is speaking. I\n\nChannel 0: Mhmm.\n\nChannel 1: have just received my router this morning about\n\nChannel 0: Mhmm.\n\nChannel 1: half a month ago. And then I tried to connect to the to get the Internet. But after I removed it to connect to the the power point near the TV and the router,\n\nChannel 0: Mhmm.\n\nChannel 1: the light turn turn back to red. I don't know what happened. Could you please get me the technician so he can instruct me how to do it?\n\nChannel 0: Mhmm. I can assist you with that. May\n\nChannel 1: Yeah.\n\nChannel 0: I have\n\nChannel 1: Okay.\n\nChannel 0: your phone number, please?\n\nChannel 1: Yeah. Hang on. I get I get the I removed the the router. Now can you can you instruct me how to do it again?\n\nChannel 0: Yeah. Sure. Can I have your full name, please, for me to check your account?\n\nChannel 1: Yeah. My full name? Yep. Yep. My full name, Julio Dao.\n\nIn the\n\nChannel 0: Yeah.\n\nChannel 1: account,\n\nChannel 0: Okay.\n\nChannel 1: I I have to I have to open my phone. So bear me a minute. Okay? The account number. I checked for my for my invoice, but Where's where's the account?\n\nWhere is the account number? Where is the account number? Hang on. Only invoice number, but no no account number.\n\nChannel 0: Yeah.\n\nChannel 1: Let me check.\n\nChannel 0: No need for the account number. May I just ask if the router is switched on right now?\n\nChannel 1: The address?\n\nChannel 0: Mhmm.\n\nChannel 1: The address\n\nChannel 0: Is\n\nChannel 1: the\n\nChannel 0: it\n\nChannel 1: the address Unit 103.\n\nChannel 0: yeah.\n\nChannel 1: Stroke\n\nChannel 0: Yeah.\n\nChannel 1: Stroke.\n\nChannel 0: All good. I have found your account.\n\nChannel 1: Yeah. Yeah. Yeah. That one.\n\nChannel 0: Yeah. Is the router switch on right now?\n\nChannel 1: No. No. Not not yet. I have to go back and then because they were high above above the fridge. So because this is the new building.\n\nThey\n\nChannel 0: Yeah.\n\nChannel 1: give me a minute.\n\nChannel 0: Kindly switch on the router, please.\n\nChannel 1: Yeah. Yeah. Yeah. Hang on. Hang on.\n\nChannel 0: Yeah.\n\nChannel 1: Because it is very high. I need\n\nChannel 0: Sure.\n\nChannel 1: to\n\nChannel 0: No\n\nChannel 1: walk\n\nChannel 0: worries.\n\nChannel 1: up walk walk up the\n\nChannel 0: Mhmm.\n\nChannel 1: work up the the ladder,\n\nChannel 0: Mhmm.\n\nChannel 1: the the cable the cable. I had to get the the cable to connect to the Ethernet. So now, first of all, I I connect the cable to the WAN on the router,\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: and the second it go to the\n\nChannel 0: One port.\n\nChannel 1: one square one port. And and that's the other end the other end, it\n\nChannel 0: And\n\nChannel 1: go\n\nChannel 0: the\n\nChannel 1: to\n\nChannel 0: and\n\nChannel 1: the\n\nChannel 0: the default.\n\nChannel 1: the one of the square box.\n\nChannel 0: Yeah.\n\nChannel 1: Underneath\n\nChannel 0: That's\n\nChannel 1: underneath\n\nChannel 0: correct.\n\nChannel 1: of the square box. Is that\n\nChannel 0: Yeah.\n\nChannel 1: correct? Yeah. Go in there. Now turn on the power.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Let me turn on the power. Yeah. I can see the the green light is on.\n\nChannel 0: Thank you.\n\nChannel 1: Like, I did before. I did half an hour before. And then then I left it for about ten minutes. Can you see? Can you see running?\n\nChannel 0: Still offline unlike earlier. It's I checked this earlier and it's working fine, but now it's offline. So may I know the reason why it went offline?\n\nChannel 1: Why? I don't know.\n\nChannel 0: You did not change anything with the cables?\n\nChannel 1: No. I only I only only connect to the power to the power supplier. And then and then that that it turned to the light turned to red.\n\nChannel 0: Mhmm.\n\nChannel 1: After after I removed the cable, removed everything from from from this from this square box.\n\nChannel 0: Mhmm. Mhmm. I think that's the reason why. Right now, it's showing online now. Can we check\n\nChannel 1: Yeah.\n\nChannel 0: if the Internet is working?\n\nChannel 1: So do we do we need to remove this? After because we had to we had to put after we after fully okay. It's fully Internet in the router. So after that, I have to remove the cable and bring me to bring it and connect near the TV.\n\nChannel 0: Yeah. So the router should be connected to the box mounted on your wall. It should not be placed elsewhere for it to establish the connection. It should be connected to the NTT box.\n\nChannel 1: Yeah. But after\n\nChannel 0: Mhmm.\n\nChannel 1: after the the router fully fully like, I don't know what to call. That's fully Internet or whatever the router. So I must remove the cable from the square box.\n\nChannel 0: No. You should not remove that one because that is the one establishing the connection to the router.\n\nChannel 1: So I so so I leave this one in a in the one of the the fuse fuse box and the bottom of the one of the Linux network. Like, all the Internet, everything in in in in that cover.\n\nChannel 0: Yeah. That's\n\nChannel 1: Yeah. I\n\nChannel 0: correct.\n\nChannel 1: must I must I must I must leave it in here at all time.\n\nChannel 0: Yeah.\n\nChannel 1: Not not remove it.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Oh.\n\nChannel 0: Because when\n\nChannel 1: Mhmm.\n\nChannel 0: you\n\nChannel 1: So\n\nChannel 0: remove it, you'll be disconnected to the Internet.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: I tried to I tried to get my wife phone and then connect the Wi Fi while you are on the phone with me now.\n\nChannel 0: Yeah.\n\nChannel 1: Can\n\nChannel 0: Sure.\n\nChannel 1: you can you get set up? And then okay. Connect to Wi Fi. S l. Wi Fi address.\n\nFixed. So now join network. Click\n\nChannel 0: It's working?\n\nChannel 1: click\n\nChannel 0: Mhmm.\n\nChannel 1: on not yet. I have to click on on this network.\n\nChannel 0: Mhmm.\n\nChannel 1: Click on the phone and then next in that no. This one no. It's still private Wi Fi address. Fixed Wi Fi address. So which one I have to which which one I I I need to click on?\n\nChannel 0: For you to connect with the Wi Fi?\n\nChannel 1: Yeah.\n\nChannel 0: Does it\n\nChannel 1: In\n\nChannel 0: ask a\n\nChannel 1: here.\n\nChannel 0: password?\n\nChannel 1: In here. In here. In the phone, they have two\n\nChannel 0: Mhmm.\n\nChannel 1: two sections. One is is the private Wi Fi address. Six Wi Fi address. 0 A And 2 Dot And B 3 And 2 Dot F 72 Dot C D 2 Dot 152 Dot 4 E. So which one do we need to click on?\n\nWi Fi networks and device card can text other\n\nChannel 0: Actually\n\nChannel 1: device Wi Fi?\n\nChannel 0: mhmm. So you're referring to the 2.4 g and five g?\n\nChannel 1: Five g. This one is five g. Phone is\n\nChannel 0: Yeah.\n\nChannel 1: five g.\n\nChannel 0: Either of the two will work.\n\nChannel 1: I I want to connect to Wi Fi to the the one then to the router. So which one do we need to\n\nChannel 0: Can you see two networks available?\n\nChannel 1: So on this network? No.\n\nChannel 0: You can see the Airtel.\n\nChannel 1: Yeah. John a l l two point four g. So\n\nChannel 0: Yeah.\n\nChannel 1: the password,\n\nChannel 0: That one.\n\nChannel 1: not the password. The\n\nChannel 0: For\n\nChannel 1: password.\n\nChannel 0: the password, you can see the password at the back of your router underneath.\n\nChannel 1: Okay.\n\nChannel 0: There's\n\nChannel 1: Hang\n\nChannel 0: a\n\nChannel 1: on.\n\nChannel 0: speaker,\n\nChannel 1: I I had a\n\nChannel 0: yeah,\n\nChannel 1: look.\n\nChannel 0: written there. Yeah.\n\nChannel 1: I had a look.\n\nChannel 0: It says Wi Fi keys or WLAN keys.\n\nChannel 1: Password. Password. Oh, yeah. It was too many number. I don't know which one.\n\nChannel 0: Can you see\n\nChannel 1: It's\n\nChannel 0: Wi Fi key or password?\n\nChannel 1: I only saw here.\n\nChannel 0: Yeah. Can you read what can you saw?\n\nChannel 1: I can see it. 1010\n\nChannel 0: What can you see?\n\nChannel 1: Dash916950 or PIN number. 80\n\nChannel 0: Yeah. PIN\n\nChannel 1: four\n\nChannel 0: number.\n\nChannel 1: 9\n\nChannel 0: That\n\nChannel 1: PIN\n\nChannel 0: one.\n\nChannel 1: number.\n\nChannel 0: Yeah.\n\nChannel 1: 8049804964656465. And click on this one. Yeah. I got Wi Fi now. Yeah.\n\nI\n\nChannel 0: It's\n\nChannel 1: got\n\nChannel 0: working\n\nChannel 1: Wi Fi\n\nChannel 0: now?\n\nChannel 1: now. Yeah. It's working now.\n\nChannel 0: Okay. Great. So\n\nChannel 1: That's all.\n\nChannel 0: mhmm.\n\nChannel 1: So I can so I can connect the TV, my smart TV to this one. Even this one, I live in I even I live this browser in this in this cabinet. Is it okay? No problem.\n\nChannel 0: Yeah. You mean remove the router\n\nChannel 1: No.\n\nChannel 0: to\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: No. No. No. No. I mean, if I if I leave the router here\n\nChannel 0: mhmm.\n\nChannel 1: or or can I remove the router via the TV? Does it work after I remove the router?\n\nChannel 0: No. When you remove the router, you'll have no Internet as well.\n\nChannel 1: If I remove the adapter and connect it to the PowerPoint near the TV, it it it won't work it won't work that way.\n\nChannel 0: Yes. If you remove the router.\n\nChannel 1: It won't work?\n\nChannel 0: Yeah.\n\nChannel 1: So I had to I had to leave this the router in this cabinet at all time.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay.\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: correct.\n\nChannel 1: do understand now. I do\n\nChannel 0: Mhmm.\n\nChannel 1: understand now. Yeah. Okay. Thank you for your instruction. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you\n\nChannel 0: Okay\n\nChannel 1: for your\n\nChannel 0: then.\n\nChannel 1: help. Thank you.\n\nChannel 0: If you run, yeah, if you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Yeah. Thank you. Thank you very much. Thank you for your help.\n\nChannel 0: You're welcome.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Have a good\n\nChannel 0: Have a\n\nChannel 1: day.\n\nChannel 0: great\n\nChannel 1: Bye bye. Yeah. Yeah. Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.20718765258789065},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.44804738461971283},{"text":"This is Marlene from ITO tech support.","start":2.3999999,"end":4.8199997,"sentiment":"positive","sentiment_score":0.4204353988170624},{"text":"How can","start":5.52,"end":5.92,"sentiment":"positive","sentiment_score":0.41181810200214386}],"sentiment":"positive","sentiment_score":0.4058305347959201,"channel":0,"num_words":12,"start":1.28,"end":5.92},{"sentences":[{"text":"Good","start":5.92,"end":6.08,"sentiment":"positive","sentiment_score":0.5381825566291809}],"sentiment":"positive","sentiment_score":0.5381825566291809,"channel":1,"num_words":1,"start":5.92,"end":6.08},{"sentences":[{"text":"I 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is speaking.","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.02659068877498309},{"text":"I","start":9.28,"end":9.44,"sentiment":"neutral","sentiment_score":0.011540723964571953}],"sentiment":"neutral","sentiment_score":0.022828197572380304,"channel":1,"num_words":4,"start":7.12,"end":9.44},{"sentences":[{"text":"Mhmm.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.015314090996980669}],"sentiment":"neutral","sentiment_score":0.015314090996980669,"channel":0,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"have just received my router this morning about","start":9.44,"end":13.3949995,"sentiment":"neutral","sentiment_score":-0.01373985898680985}],"sentiment":"neutral","sentiment_score":-0.01373985898680985,"channel":1,"num_words":8,"start":9.44,"end":13.3949995},{"sentences":[{"text":"Mhmm.","start":13.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.009381383657455444}],"sentiment":"neutral","sentiment_score":0.009381383657455444,"channel":0,"num_words":1,"start":13.2,"end":13.7},{"sentences":[{"text":"half a month ago.","start":13.3949995,"end":14.375,"sentiment":"neutral","sentiment_score":-0.013520962093025446},{"text":"And then I tried to connect to the to get the Internet.","start":15.155,"end":19.175,"sentiment":"neutral","sentiment_score":-0.06021824448059002},{"text":"But after I removed it to connect to the the power point near the TV and the router,","start":20.275,"end":27.59,"sentiment":"neutral","sentiment_score":-0.10329568862087196}],"sentiment":"neutral","sentiment_score":-0.07753015227396698,"channel":1,"num_words":34,"start":13.3949995,"end":27.59},{"sentences":[{"text":"Mhmm.","start":27.255001,"end":27.27,"sentiment":"neutral","sentiment_score":-0.11985472589731216}],"sentiment":"neutral","sentiment_score":-0.11985472589731216,"channel":0,"num_words":1,"start":27.255001,"end":27.27},{"sentences":[{"text":"the light turn turn back to red.","start":27.730001,"end":30.150002,"sentiment":"negative","sentiment_score":-0.40103578567504883},{"text":"I don't know what happened.","start":31.09,"end":32.31,"sentiment":"negative","sentiment_score":-0.3702141582965851},{"text":"Could you please get me the technician so he can instruct me how to do it?","start":32.93,"end":39.59,"sentiment":"neutral","sentiment_score":-0.061801571398973465}],"sentiment":"neutral","sentiment_score":-0.20168380119970866,"channel":1,"num_words":28,"start":27.730001,"end":39.59},{"sentences":[{"text":"Mhmm.","start":40.71,"end":41.21,"sentiment":"neutral","sentiment_score":0.03779887780547142},{"text":"I can assist you with that.","start":41.815002,"end":43.435,"sentiment":"neutral","sentiment_score":0.14662362138430277},{"text":"May","start":43.735,"end":43.975002,"sentiment":"neutral","sentiment_score":0.10068635642528534}],"sentiment":"neutral","sentiment_score":0.12727837031707168,"channel":0,"num_words":8,"start":40.71,"end":43.975002},{"sentences":[{"text":"Yeah.","start":43.765,"end":44.165,"sentiment":"neutral","sentiment_score":0.07345511019229889}],"sentiment":"neutral","sentiment_score":0.07345511019229889,"channel":1,"num_words":1,"start":43.765,"end":44.165},{"sentences":[{"text":"I have","start":43.975002,"end":44.215,"sentiment":"neutral","sentiment_score":0.05042281001806259}],"sentiment":"neutral","sentiment_score":0.05042281001806259,"channel":0,"num_words":2,"start":43.975002,"end":44.215},{"sentences":[{"text":"Okay.","start":44.165,"end":44.665,"sentiment":"neutral","sentiment_score":0.04744440317153931}],"sentiment":"neutral","sentiment_score":0.04744440317153931,"channel":1,"num_words":1,"start":44.165,"end":44.665},{"sentences":[{"text":"your phone number, please?","start":44.215,"end":45.355,"sentiment":"neutral","sentiment_score":0.033009514678269625}],"sentiment":"neutral","sentiment_score":0.033009514678269625,"channel":0,"num_words":4,"start":44.215,"end":45.355},{"sentences":[{"text":"Yeah.","start":46.565002,"end":46.885002,"sentiment":"neutral","sentiment_score":0.01711675152182579},{"text":"Hang on.","start":46.885002,"end":47.705,"sentiment":"neutral","sentiment_score":0.010122626088559628},{"text":"I get I get the I removed the the 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The representative, Marlene, asks for his account number and address and explains that he needs to connect to the WAN on his router and remove the cable from the square box to establish the connection. The agent provides guidance on how to connect to the WAN on his router and the use of different networks and passwords for his TV network. The call ends with pleasantries."},"intents":{"segments":[{"text":"have just received my router this morning about Mhmm. half a month ago. And then I tried to connect to the to get the Internet. But after I removed it to connect to the the power point near the TV and the router, Mhmm. the light turn turn back to red. I don't know what happened. Could you please get me the technician so he can instruct me how to do it? Mhmm.","start_word":24,"end_word":96,"intents":[{"intent":"Fix router issue","confidence_score":0.02028967}]},{"text":"I had to get the the cable to connect to the Ethernet. So now, first of all, I I connect the cable to the WAN on the router, Yeah. Mhmm.","start_word":354,"end_word":383,"intents":[{"intent":"Connect cable to ethernet","confidence_score":0.14840096}]},{"text":"I tried to I tried to get my wife phone and then connect the Wi Fi while you are on the phone with me now. Yeah. Can Sure.","start_word":814,"end_word":841,"intents":[{"intent":"Request internet connection","confidence_score":0.00020726907}]},{"text":"It says Wi Fi keys or WLAN keys. Password.","start_word":1128,"end_word":1136,"intents":[{"intent":"Fix router issue","confidence_score":0.18524595}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20718765258789065},{"text":"Good morning. This is Marlene from ITO tech support. How can I Good assist morning.","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.44982701539993286},{"text":"you? Yeah. My name is speaking. I Mhmm. have just received my router this morning about Mhmm. half a month ago. And then I tried to connect to the to get the Internet. But after I removed it to connect to the the power point near the TV and the router, Mhmm.","start_word":16,"end_word":67,"sentiment":"neutral","sentiment_score":-0.03620007261633873},{"text":"the light turn turn back to red. I don't know what happened.","start_word":68,"end_word":79,"sentiment":"negative","sentiment_score":-0.3802337944507599},{"text":"Could you please get me the technician so he can instruct me how to do it? Mhmm. I can assist you with that. May Yeah. I have Okay. your phone number, please? Yeah. Hang on. I get I get the I removed the the router. Now can you can you instruct me how to do it again? Yeah. Sure. Can I have your full name, please, for me to check your account? Yeah. My full name? Yep. Yep. My full name, Julio Dao. In the Yeah. account, Okay. I I have to I have to open my phone. So bear me a minute. Okay? The account number. I checked for my for my invoice, but Where's where's the account? Where is the account number? Where is the account number? Hang on. Only invoice number, but no no account number. Yeah. Let me check. No need for the account number. May I just ask if the router is switched on right now? The address? Mhmm. The address Is the it the address Unit 103. yeah. Stroke Yeah. Stroke. All good. I have found your account. Yeah. Yeah. Yeah. That one. Yeah. Is the router switch on right now? No. No. Not not yet. I have to go back and then because they were high above above the fridge. So because this is the new building. They Yeah. give me a minute. Kindly switch on the router, please. Yeah. Yeah. Yeah. Hang on. Hang on. Yeah. Because it is very high. I need Sure. to No walk worries. up walk walk up the Mhmm. work up the the ladder, Mhmm. the the cable the cable. I had to get the the cable to connect to the Ethernet. So now, first of all, I I connect the cable to the WAN on the router, Yeah. Mhmm. and the second it go to the One port. one square one port. And and that's the other end the other end, it And go the to and the the default. the one of the square box. Yeah. Underneath That's underneath correct. of the square box. Is that Yeah. correct? Yeah. Go in there. Now turn on the power. Yeah. Mhmm. Let me turn on the power. Yeah. I can see the the green light is on.","start_word":80,"end_word":459,"sentiment":"neutral","sentiment_score":0.0028487953847568287},{"text":"Thank you.","start_word":460,"end_word":461,"sentiment":"positive","sentiment_score":0.6017781496047974},{"text":"Like, I did before. I did half an hour before. And then then I left it for about ten minutes. Can you see? Can you see running? Still offline unlike earlier. It's I checked this earlier and it's working fine, but now it's offline. So may I know the reason why it went offline? Why? I don't know. You did not change anything with the cables? No. I only I only only connect to the power to the power supplier. And then and then that that it turned to the light turned to red. Mhmm. After after I removed the cable, removed everything from from from this from this square box. Mhmm. Mhmm. I think that's the reason why. Right now, it's showing online now. Can we check Yeah. if the Internet is working? So do we do we need to remove this? After because we had to we had to put after we after fully okay. It's fully Internet in the router. So after that, I have to remove the cable and bring me to bring it and connect near the TV. Yeah. So the router should be connected to the box mounted on your wall. It should not be placed elsewhere for it to establish the connection. It should be connected to the NTT box. Yeah. But after Mhmm. after the the router fully fully like, I don't know what to call. That's fully Internet or whatever the router. So I must remove the cable from the square box. No. You should not remove that one because that is the one establishing the connection to the router. So I so so I leave this one in a in the one of the the fuse fuse box and the bottom of the one of the Linux network. Like, all the Internet, everything in in in in that cover. Yeah. That's Yeah. I correct. must I must I must I must leave it in here at all time. Yeah. Not not remove it. Yeah. That's correct. Oh. Because when Mhmm. you So remove it, you'll be disconnected to the Internet. So Mhmm. I tried to I tried to get my wife phone and then connect the Wi Fi while you are on the phone with me now. Yeah. Can Sure. you can you get set up? And then okay. Connect to Wi Fi. S l. Wi Fi address. Fixed. So now join network. Click It's working? click Mhmm. on not yet. I have to click on on this network. Mhmm. Click on the phone and then next in that no. This one no. It's still private Wi Fi address. Fixed Wi Fi address. So which one I have to which which one I I I need to click on? For you to connect with the Wi Fi? Yeah. Does it In ask a here. password? In here. In here. In the phone, they have two Mhmm. two sections. One is is the private Wi Fi address. Six Wi Fi address. 0 A And 2 Dot And B 3 And 2 Dot F 72 Dot C D 2 Dot 152 Dot 4 E. So which one do we need to click on? Wi Fi networks and device card can text other Actually device Wi Fi? mhmm. So you're referring to the 2.4 g and five g? Five g. This one is five g. Phone is Yeah. five g. Either of the two will work. I I want to connect to Wi Fi to the the one then to the router. So which one do we need to Can you see two networks available? So on this network? No. You can see the Airtel. Yeah. John a l l two point four g. So Yeah. the password, That one. not the password. The For password. the password, you can see the password at the back of your router underneath. Okay. There's Hang a on. speaker, I I had a yeah, look. written there. Yeah. I had a look. It says Wi Fi keys or WLAN keys. Password. Password. Oh, yeah. It was too many number. I don't know which one. Can you see It's Wi Fi key or password? I only saw here. Yeah. Can you read what can you saw? I can see it. 1010 What can you see? Dash916950 or PIN number. 80 Yeah. PIN four number. 9 That PIN one. number. Yeah. 8049804964656465. And click on this one. Yeah. I got Wi Fi now. Yeah. I It's got working Wi Fi now? now. Yeah. It's working now. Okay.","start_word":462,"end_word":1220,"sentiment":"neutral","sentiment_score":-0.016001294016082218},{"text":"Great.","start_word":1221,"end_word":1221,"sentiment":"positive","sentiment_score":0.4491575360298157},{"text":"So That's all. mhmm. So I can so I can connect the TV, my smart TV to this one. Even this one, I live in I even I live this browser in this in this cabinet. Is it okay? No problem. Yeah. You mean remove the router No. to No. the No. No. No. No. I mean, if I if I leave the router here mhmm. or or can I remove the router via the TV? Does it work after I remove the router? No. When you remove the router, you'll have no Internet as well. If I remove the adapter and connect it to the PowerPoint near the TV, it it it won't work it won't work that way. Yes. If you remove the router. It won't work? Yeah. So I had to I had to leave this the router in this cabinet at all time. Yeah. Okay. Okay. It's I correct. do understand now. I do Mhmm. understand now. Yeah. Okay. Thank you for your instruction. Okay. Yeah. Thank you Okay for your then. help. Thank you. If you run, yeah, if you run into any issues or have more questions, feel free to give us a call anytime. Yeah.","start_word":1222,"end_word":1423,"sentiment":"neutral","sentiment_score":-0.023379743099212646},{"text":"Thank you. Thank you very much. Thank you for your help. You're welcome.","start_word":1424,"end_word":1436,"sentiment":"positive","sentiment_score":0.5171874165534973},{"text":"Okay. Bye.","start_word":1437,"end_word":1438,"sentiment":"neutral","sentiment_score":0.2837899625301361},{"text":"Have a good Have a day. great Bye bye.","start_word":1439,"end_word":1447,"sentiment":"positive","sentiment_score":0.5375073552131653},{"text":"Yeah. Yeah. Bye. day.","start_word":1448,"end_word":1451,"sentiment":"neutral","sentiment_score":0.11602624505758286}],"average":{"sentiment":"neutral","sentiment_score":0.0019628461234079716}}}}