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Yeah. Good morning. This is Maureen again from Erdo tech support. Am I speaking with Vincent?\n\nYeah. So upon checking the picture, can you see the yellow cable connected to the white box? Can we use that white blue sorry. Yellow cable to connect to your router. Yeah.\n\nAt the one port. Is it at the w a n port? Okay. May I know the indicator light of the router? Is it color red or green?\n\nHow about the NTD box, the black box? There should be lights at the sides of it. Can you see those? Green lights. Yeah.\n\nThe white box. On its right side, there's no lights on it. There's yellow lights. Okay. Let me just check it as well on our end.\n\nThere's no green lights on the entity box, only yellow lights. Yeah. It's supposed to be green. Mhmm. K.\n\nHang on. 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Yep. Yep. Yep. Yep. Yep. Yeah. Yep. Yeah. I just plugged it in. Yep. W a n. Yep. It's still it's red. Yeah. It's red. Oh, why would the the white box, it's don't have any light. Yeah. Because it's the white the yellow light. Yeah. Alright. What do you say? This is green? Uh-huh. I said in the dark, so it's so I would say it's yellow or green, maybe. 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Yep. Yep. Yep. Yep.\n\nYep. Yeah. Yep. Yeah. I just plugged it in.\n\nYep. W a n. Yep. It's still it's red. Yeah.\n\nIt's red. Oh, why would the the white box, it's don't have any light. Yeah. Because it's the white the yellow light. Yeah.\n\nAlright. What do you say? This is green? Uh-huh. I said in the dark, so it's so I would say it's yellow or green, maybe.\n\nI'm not sure what but it look like very light yellow.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.030713465064764023},{"text":"Yep.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.20500409603118896},{"text":"Yep.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.2411244809627533},{"text":"Yep.","start":10.0,"end":10.25,"sentiment":"neutral","sentiment_score":0.046019092202186584},{"text":"Yep.","start":10.25,"end":10.75,"sentiment":"neutral","sentiment_score":0.04907824844121933}],"sentiment":"neutral","sentiment_score":0.11438787654042244,"num_words":5,"start":3.76,"end":10.75},{"sentences":[{"text":"Yep.","start":22.575,"end":22.654999,"sentiment":"neutral","sentiment_score":0.02800200879573822},{"text":"Yeah.","start":22.654999,"end":23.154999,"sentiment":"neutral","sentiment_score":0.02847294881939888},{"text":"Yep.","start":25.855,"end":26.355,"sentiment":"neutral","sentiment_score":0.03761776909232139},{"text":"Yeah.","start":33.420002,"end":33.66,"sentiment":"neutral","sentiment_score":0.06548561155796051},{"text":"I just plugged it in.","start":33.66,"end":34.78,"sentiment":"neutral","sentiment_score":0.07645353525877}],"sentiment":"neutral","sentiment_score":0.06020511272880766,"num_words":9,"start":22.575,"end":34.78},{"sentences":[{"text":"Yep.","start":34.78,"end":35.28,"sentiment":"neutral","sentiment_score":0.05430544540286064},{"text":"W a n.","start":40.78,"end":42.24,"sentiment":"neutral","sentiment_score":0.0005433389451354742},{"text":"Yep.","start":42.3,"end":42.8,"sentiment":"neutral","sentiment_score":0.015219982713460922},{"text":"It's still it's red.","start":54.545,"end":56.704998,"sentiment":"neutral","sentiment_score":-0.013070182176306844},{"text":"Yeah.","start":56.704998,"end":56.945,"sentiment":"neutral","sentiment_score":-0.003028484992682934}],"sentiment":"neutral","sentiment_score":0.0015846231253817677,"num_words":10,"start":34.78,"end":56.945},{"sentences":[{"text":"It's red.","start":56.945,"end":57.765,"sentiment":"neutral","sentiment_score":-0.008118344936519861},{"text":"Oh, why would the the white box, it's don't have any light.","start":71.915,"end":82.494995,"sentiment":"neutral","sentiment_score":-0.1436290182173252},{"text":"Yeah.","start":89.0,"end":89.24,"sentiment":"neutral","sentiment_score":-0.06145421415567398},{"text":"Because it's the white the yellow light.","start":89.24,"end":91.42,"sentiment":"neutral","sentiment_score":-0.11483454704284668},{"text":"Yeah.","start":94.92,"end":95.42,"sentiment":"neutral","sentiment_score":-0.02882443740963936}],"sentiment":"neutral","sentiment_score":-0.11451762562374705,"num_words":23,"start":56.945,"end":95.42},{"sentences":[{"text":"Alright.","start":105.055,"end":105.555,"sentiment":"neutral","sentiment_score":-0.01805706135928631},{"text":"What do you say?","start":123.975,"end":124.695,"sentiment":"neutral","sentiment_score":-0.09996027499437332},{"text":"This is green?","start":124.695,"end":125.595,"sentiment":"neutral","sentiment_score":-0.09438503781954448},{"text":"Uh-huh.","start":126.055,"end":126.555,"sentiment":"neutral","sentiment_score":-0.07640651613473892},{"text":"I said in the dark, so it's so I would say it's yellow or green, maybe.","start":127.655,"end":139.85,"sentiment":"neutral","sentiment_score":-0.10282900836318731}],"sentiment":"neutral","sentiment_score":-0.09690895698964595,"num_words":25,"start":105.055,"end":139.85},{"sentences":[{"text":"I'm not sure what but it look like very light yellow.","start":140.15001,"end":145.37,"sentiment":"neutral","sentiment_score":-0.15753234381025488}],"sentiment":"neutral","sentiment_score":-0.15753234381025488,"num_words":11,"start":140.15001,"end":145.37}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello? Yep.\n\nChannel 0: Yeah. Good morning. This is Maureen again from Erdo\n\nChannel 1: Yep.\n\nChannel 0: tech support. Am I speaking with Vincent?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. So upon checking the picture, can you see the yellow cable\n\nChannel 1: Yep. Yeah.\n\nChannel 0: connected to the white box?\n\nChannel 1: Yep.\n\nChannel 0: Can we use that white blue sorry. Yellow cable to connect to your router.\n\nChannel 1: Yeah. I just plugged it in. Yep.\n\nChannel 0: Yeah. At the one port. Is it at the w a n port?\n\nChannel 1: W a n. Yep.\n\nChannel 0: Okay. May I know the indicator light of the router? Is it\n\nChannel 1: It's still\n\nChannel 0: color red or\n\nChannel 1: it's red.\n\nChannel 0: green?\n\nChannel 1: Yeah. It's red.\n\nChannel 0: How about the NTD box, the black box? There should be lights at the sides of it. Can you see those?\n\nChannel 1: Oh, why would\n\nChannel 0: Green\n\nChannel 1: the\n\nChannel 0: lights. Yeah. The white box.\n\nChannel 1: the white box, it's don't have any light.\n\nChannel 0: On its right side, there's no\n\nChannel 1: Yeah.\n\nChannel 0: lights\n\nChannel 1: Because it's the white the\n\nChannel 0: on\n\nChannel 1: yellow light.\n\nChannel 0: it. There's yellow lights.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me just check it as well on our end.\n\nChannel 1: Alright.\n\nChannel 0: There's no green lights on the entity box, only yellow lights.\n\nChannel 1: What do you say? This is green? Uh-huh.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: said in\n\nChannel 0: supposed\n\nChannel 1: the dark,\n\nChannel 0: to be\n\nChannel 1: so\n\nChannel 0: green.\n\nChannel 1: it's so I would say it's yellow or green, maybe. I'm not sure what but it look like very light yellow.\n\nChannel 0: Mhmm. K. Hang on. Let me just change something on your account.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.030871188268065453}],"sentiment":"neutral","sentiment_score":0.030871188268065453,"channel":0,"num_words":1,"start":3.52,"end":4.02},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.030713465064764023},{"text":"Yep.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.20500409603118896}],"sentiment":"neutral","sentiment_score":0.1178587805479765,"channel":1,"num_words":2,"start":3.76,"end":5.14},{"sentences":[{"text":"Yeah.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.08754430711269379},{"text":"Good morning.","start":5.04,"end":5.44,"sentiment":"positive","sentiment_score":0.5178564786911011},{"text":"This is Maureen again from 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She asks if he can use a white blue cable to connect to his router and checks the indicator lights for the router. She also asks about the lights for the NTD box and the dark green light on the entity box. She asks for the indicators and checks his account to make sure they are correct."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Hello? Yeah. Yep.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10147446393966676},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.5132824182510376},{"text":"This is Maureen again from Erdo Yep. tech support. Am I speaking with Vincent? Yep. Yep. Yeah. So upon checking the picture, can you see the yellow cable Yep. Yeah. connected to the white box? Yep. Can we use that white blue sorry. Yellow cable to connect to your router. Yeah. I just plugged it in. Yep. Yeah. At the one port. Is it at the w a n port? W a n. Yep. Okay. May I know the indicator light of the router? Is it It's still color red or it's red. green? Yeah. It's red. How about the NTD box, the black box? There should be lights at the sides of it. Can you see those? Oh, why would Green the lights. Yeah. The white box. the white box, it's don't have any light. On its right side, there's no Yeah. lights Because it's the white the on yellow light. it. There's yellow lights. Yeah. Okay. Let me just check it as well on our end. Alright. There's no green lights on the entity box, only yellow lights. What do you say? This is green? Uh-huh. Yeah. I It's said in supposed the dark, to be so green. it's so I would say it's yellow or green, maybe. I'm not sure what but it look like very light yellow. Mhmm. K. Hang on. Let me just change something on your account.","start_word":6,"end_word":238,"sentiment":"neutral","sentiment_score":-0.02424409426748753}],"average":{"sentiment":"neutral","sentiment_score":-0.016557688138732055}}}}