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Let me just check. Okay. Shirley can yeah. We received your order, but we're still confirming with our accounts department if the payment has been successful. Then once we confirm that one, we'll proceed with the activation. So the activation usually takes twenty four hours. Yeah. Or do you need it ASAP? Yeah. Because we can activate the service within this day, but you still need to wait for the router for you to establish a connection. Okay. So you're still engaged with other ISP? Okay. So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again? Mhmm. Yes. Yeah. Or until the day until your or your last day with them. Because I'm not sure if the provisioning team is already currently activating the service, so there might be a conflict with that. Mhmm. So I yeah. But if you still need the Internet, is it okay if you reach out to your current provider, your previous one, for them to check? You mean from Airtel? From us? Mhmm. Yes. Yeah. That's correct. Mhmm. Yes. I am not sure yet if our provisioning team is activating the service because the last update is they're still waiting for the if the payment has been successful. So if the activation is successful from Us, Ertel, within this day, probably, you might be disconnected with your current one. Yep. Just provide us the your end date with your previous provider so that we can activate the service to that day. Yeah. From that day. Yeah. We can activate it. But after that, you still need to wait for the router. Oh, yeah. Yeah. Usually, the router takes three to five business days to arrive at your address. Yeah. The that's the activation of the service at the address under Airtel. But even though the service is activated, you still need to wait for the router to establish the connection. Yeah. So, like, for example, we'll activate the service today. Then once it is successful, we'll send you the router by tomorrow. Then once the router arrive after, like, three to five days, that's the time we can connect with the service even though, the service is activated since today. Just just the connection, the Internet connection. Sorry? Yeah. Because you still need to wait for the router. But if you're using your own one, if the your router is compatible, we can establish the connection to that router. We'll just send you an email instruction on how to connect your own router. Yes. There is a free router included. Mhmm. That's because we're going to send this by the Australian post, a courier. Yeah. So The Internet connection, the activation will take only twenty four hours or within this day. Yep. That's the delivery of the router. Mhmm. Yeah. Usually yeah. If you avail the express postage, the router will take twenty four hours to three days to three days. Yeah. Because that really depends on the courier that's beyond their control. The case is even though the Internet service is activated within twenty four hours, You cannot connect with that without the router. Mhmm. Yeah. The router is the one who the one that will establish a connection as well on the area? Mhmm. Okay. Mhmm. Yes. Yeah. Then we'll just activate the service on Friday instead. Okay. That's eleven. Sorry? Mhmm. So your last day with your previous provider is Friday. Right? Thursday. So we'll activate the service on Thursday, then yeah. Mhmm. Yeah. That's correct. Mhmm. So if ever I can request that the back end team can send you their router tomorrow. Yeah. So that if ever it will arrive Thursday or Friday. Hang on. Let me just check. Okay. Hang on. Is it okay if I put you on hold? Let me just check. Okay. Hang Hello, Charlie? Yeah. So upon confirming with our back end team, the service has been activated now at the address. Yeah. So that means, yeah. But that means you'll be disconnected with your previous one. So you'll be having no Internet connection right now. Yeah. But we need to establish it to your router first. Mhmm. Actually, that depends if your current router is compatible with, optic fiber upgrade connection. But it's yeah. But yeah. Can I have the model name? Sorry. It's Dippelink c 20. Is it a Wi Fi six router? Are you able to can you see the sticker at the back of your router? Can you check? Mhmm. Is it the Wi Fi six router? Sorry? 8750. AC750. It's so the router is TP Link c 20Archer. Archer C20AC750. Okay. Hang on. Let me just check this router. Okay. Hang on. Hello, Charlie? Yeah. Is the router connected at the one port, w a n port at the NTT box? Mhmm. Okay. So upon checking the router, it has a PPPoE authentication. So it should be working fine and we we should be we can establish the connection. But we do experience this with other customer. For some reason, the the router is cannot authenticate because it might be still locked in with the previous one. So we're going to try it right now. Yeah. So what I'm going to do is send you an email instruction on how to connect that router. Then if you need assistance, just give us a callback then or if you run into any issues. Yeah. Mhmm. Yeah. You can. Okay. You select the Superfamily FiberBoost, which is 500 over 500. Yeah. Actually, that's not the original. That's the original price. But when you receive your invoice, the 15% discount is already included, so that should be only $76.95. Yeah. Eighty nine point 90 seven. Yeah. Because I had yeah. That price is not accurate with the 80 9. Yeah. It has a 10% additional tax. That's why it's yeah. But if ever there's a problem with the invoice, you can contact our accounts department for them to correct it or rectify the invoice. But, yes, you should be receiving only 76.95 for your first bill. Mhmm. Okay. So yeah. And mhmm. So what I'm going to do is send you an email instruction now. Then if you run into any issues, just give us a callback then. But if we establish the connection with the router, will you still will you still be needing the new one, the one that we're going to provide? Or yeah. We're going if ever we establish the connection with your router, will you still be needing the new one? Mhmm. If ever? No. Like, for example, we established a connection with your router successfully later on, and you can use the service with your own router. Will will go will you still be needing the new one? Are we going to continue send you the new one if ever? Okay. Okay. Okay then. I'll send you the email instruction then. So via express postage, the delivery usually takes one to three days. Mhmm. Yeah. That's correct. Mhmm. Yeah. So if once the router arrives, you just need to connect that one to the to the NTD box. Yeah. The box on your wall. Yeah. Well, on that parcel, there's a cable included. That's the one you're going to use connecting the router to that box. Then you should yeah. The connection should be established then. Just, like, change your current one to the new one. Yeah. Because there's there's they're going to be a conflict with the configuration. There's only should be one router connected. Mhmm. Yeah. So, yeah, I'm going to send you the email structure shortly, then just give us a callback if you're into any issues. Okay. Thank you. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nMay I have your full name, please, for me to check your account? Okay. Hang on. Let me just check. Okay.\n\nShirley can yeah. We received your order, but we're still confirming with our accounts department if the payment has been successful. Then once we confirm that one, we'll proceed with the activation. So the activation usually takes twenty four hours. Yeah.\n\nOr do you need it ASAP? Yeah. Because we can activate the service within this day, but you still need to wait for the router for you to establish a connection. Okay. So you're still engaged with other ISP?\n\nOkay. So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again? Mhmm. Yes. Yeah.\n\nOr until the day until your or your last day with them. Because I'm not sure if the provisioning team is already currently activating the service, so there might be a conflict with that. Mhmm. So I yeah. But if you still need the Internet, is it okay if you reach out to your current provider, your previous one, for them to check?\n\nYou mean from Airtel? From us? Mhmm. Yes. Yeah.\n\nThat's correct. Mhmm. Yes. I am not sure yet if our provisioning team is activating the service because the last update is they're still waiting for the if the payment has been successful. So if the activation is successful from Us, Ertel, within this day, probably, you might be disconnected with your current one.\n\nYep. Just provide us the your end date with your previous provider so that we can activate the service to that day. Yeah. From that day. Yeah.\n\nWe can activate it. But after that, you still need to wait for the router. Oh, yeah. Yeah. Usually, the router takes three to five business days to arrive at your address.\n\nYeah. The that's the activation of the service at the address under Airtel. But even though the service is activated, you still need to wait for the router to establish the connection. Yeah. So, like, for example, we'll activate the service today.\n\nThen once it is successful, we'll send you the router by tomorrow. Then once the router arrive after, like, three to five days, that's the time we can connect with the service even though, the service is activated since today. Just just the connection, the Internet connection. Sorry? Yeah.\n\nBecause you still need to wait for the router. But if you're using your own one, if the your router is compatible, we can establish the connection to that router. We'll just send you an email instruction on how to connect your own router. Yes. There is a free router included.\n\nMhmm. That's because we're going to send this by the Australian post, a courier. Yeah. So The Internet connection, the activation will take only twenty four hours or within this day. Yep.\n\nThat's the delivery of the router. Mhmm. Yeah. Usually yeah. If you avail the express postage, the router will take twenty four hours to three days to three days.\n\nYeah. Because that really depends on the courier that's beyond their control. The case is even though the Internet service is activated within twenty four hours, You cannot connect with that without the router. Mhmm. Yeah.\n\nThe router is the one who the one that will establish a connection as well on the area? Mhmm. Okay. Mhmm. Yes.\n\nYeah. Then we'll just activate the service on Friday instead. Okay. That's eleven. Sorry?\n\nMhmm. So your last day with your previous provider is Friday. Right? Thursday. So we'll activate the service on Thursday, then yeah.\n\nMhmm. Yeah. That's correct. Mhmm. So if ever I can request that the back end team can send you their router tomorrow.\n\nYeah. So that if ever it will arrive Thursday or Friday. Hang on. Let me just check. Okay.\n\nHang on. Is it okay if I put you on hold? Let me just check. Okay. Hang Hello, Charlie?\n\nYeah. So upon confirming with our back end team, the service has been activated now at the address. Yeah. So that means, yeah. But that means you'll be disconnected with your previous one.\n\nSo you'll be having no Internet connection right now. Yeah. But we need to establish it to your router first. Mhmm. Actually, that depends if your current router is compatible with, optic fiber upgrade connection.\n\nBut it's yeah. But yeah. Can I have the model name? Sorry. It's Dippelink c 20.\n\nIs it a Wi Fi six router? Are you able to can you see the sticker at the back of your router? Can you check? Mhmm. Is it the Wi Fi six router?\n\nSorry? 8750. AC750. It's so the router is TP Link c 20Archer. Archer C20AC750.\n\nOkay. Hang on. Let me just check this router. Okay. Hang on.\n\nHello, Charlie? Yeah. Is the router connected at the one port, w a n port at the NTT box? Mhmm. Okay.\n\nSo upon checking the router, it has a PPPoE authentication. So it should be working fine and we we should be we can establish the connection. But we do experience this with other customer. For some reason, the the router is cannot authenticate because it might be still locked in with the previous one. So we're going to try it right now.\n\nYeah. So what I'm going to do is send you an email instruction on how to connect that router. Then if you need assistance, just give us a callback then or if you run into any issues. Yeah. Mhmm.\n\nYeah. You can. Okay. You select the Superfamily FiberBoost, which is 500 over 500. Yeah.\n\nActually, that's not the original. That's the original price. But when you receive your invoice, the 15% discount is already included, so that should be only $76.95. Yeah. Eighty nine point 90 seven.\n\nYeah. Because I had yeah. That price is not accurate with the 80 9. Yeah. It has a 10% additional tax.\n\nThat's why it's yeah. But if ever there's a problem with the invoice, you can contact our accounts department for them to correct it or rectify the invoice. But, yes, you should be receiving only 76.95 for your first bill. Mhmm. Okay.\n\nSo yeah. And mhmm. So what I'm going to do is send you an email instruction now. Then if you run into any issues, just give us a callback then. But if we establish the connection with the router, will you still will you still be needing the new one, the one that we're going to provide?\n\nOr yeah. We're going if ever we establish the connection with your router, will you still be needing the new one? Mhmm. If ever? No.\n\nLike, for example, we established a connection with your router successfully later on, and you can use the service with your own router. Will will go will you still be needing the new one? Are we going to continue send you the new one if ever? Okay. Okay.\n\nOkay then. I'll send you the email instruction then. So via express postage, the delivery usually takes one to three days. Mhmm. Yeah.\n\nThat's correct. Mhmm. Yeah. So if once the router arrives, you just need to connect that one to the to the NTD box. Yeah.\n\nThe box on your wall. Yeah. Well, on that parcel, there's a cable included. That's the one you're going to use connecting the router to that box. Then you should yeah.\n\nThe connection should be established then. Just, like, change your current one to the new one. Yeah. Because there's there's they're going to be a conflict with the configuration. There's only should be one router connected.\n\nMhmm. Yeah. So, yeah, I'm going to send you the email structure shortly, then just give us a callback if you're into any issues. Okay. Thank you.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.1583804190158844},{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"positive","sentiment_score":0.40705229341983795},{"text":"This is Maureen from Airtel tech support.","start":2.24,"end":4.66,"sentiment":"positive","sentiment_score":0.3419224662440164},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.3785655001799266},{"text":"Okay.","start":13.934999,"end":14.335,"sentiment":"neutral","sentiment_score":0.06789665669202805}],"sentiment":"positive","sentiment_score":0.33560187807854486,"num_words":17,"start":1.04,"end":14.335},{"sentences":[{"text":"May I have your full name, please, for me to check your 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successful.","start":28.64,"end":35.94,"sentiment":"positive","sentiment_score":0.3468889958328671},{"text":"Then once we confirm that one, we'll proceed with the activation.","start":36.559998,"end":40.26,"sentiment":"neutral","sentiment_score":0.24430868571454828},{"text":"So the activation usually takes twenty four hours.","start":40.995003,"end":44.535,"sentiment":"neutral","sentiment_score":0.20759280771017075},{"text":"Yeah.","start":46.915,"end":47.415,"sentiment":"neutral","sentiment_score":0.07037664949893951}],"sentiment":"neutral","sentiment_score":0.28526521201540783,"num_words":41,"start":27.039999,"end":47.415},{"sentences":[{"text":"Or do you need it ASAP?","start":49.715,"end":51.975,"sentiment":"neutral","sentiment_score":0.014239073110123476},{"text":"Yeah.","start":53.63,"end":53.79,"sentiment":"neutral","sentiment_score":0.0345592200756073},{"text":"Because we can activate the service within this day, but you still need to wait for the router for you to establish a connection.","start":53.79,"end":62.93,"sentiment":"neutral","sentiment_score":0.015875267640997965},{"text":"Okay.","start":90.96999,"end":91.28999,"sentiment":"neutral","sentiment_score":-0.029051633551716805},{"text":"So you're still engaged with other ISP?","start":91.28999,"end":94.909996,"sentiment":"neutral","sentiment_score":-0.04662115392940385}],"sentiment":"neutral","sentiment_score":0.0037333428477629637,"num_words":39,"start":49.715,"end":94.909996},{"sentences":[{"text":"Okay.","start":98.25,"end":98.745,"sentiment":"neutral","sentiment_score":-0.012962214648723602},{"text":"So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again?","start":99.225006,"end":119.73,"sentiment":"neutral","sentiment_score":-0.011974295748299673},{"text":"Mhmm.","start":122.59,"end":123.09,"sentiment":"neutral","sentiment_score":-0.05888386815786362},{"text":"Yes.","start":123.23,"end":123.73,"sentiment":"neutral","sentiment_score":-0.0813755914568901},{"text":"Yeah.","start":139.245,"end":139.74,"sentiment":"neutral","sentiment_score":-0.1004418134689331}],"sentiment":"neutral","sentiment_score":-0.01687349348018567,"num_words":42,"start":98.25,"end":139.74},{"sentences":[{"text":"Or until the day until your or your last day with them.","start":139.98001,"end":145.28,"sentiment":"neutral","sentiment_score":-0.12345739764471848},{"text":"Because I'm not sure if the provisioning team is already currently activating the service, so there might be a conflict with that.","start":146.06,"end":156.38501,"sentiment":"neutral","sentiment_score":-0.32744592089544644},{"text":"Mhmm.","start":160.125,"end":160.625,"sentiment":"neutral","sentiment_score":-0.0034481752663850784},{"text":"So I yeah.","start":161.325,"end":165.9,"sentiment":"neutral","sentiment_score":-0.04032859889169534},{"text":"But if you still need the Internet, is it okay if you reach out to your current provider, your previous one, for them to check?","start":166.37999,"end":176.31999,"sentiment":"neutral","sentiment_score":0.010050199665129185}],"sentiment":"neutral","sentiment_score":-0.13584885732936008,"num_words":63,"start":139.98001,"end":176.31999},{"sentences":[{"text":"You mean from Airtel?","start":180.635,"end":182.235,"sentiment":"neutral","sentiment_score":-0.01477636769413948},{"text":"From us?","start":182.235,"end":182.895,"sentiment":"neutral","sentiment_score":-0.01856994442641735},{"text":"Mhmm.","start":194.11,"end":194.61,"sentiment":"neutral","sentiment_score":-0.022118009626865387},{"text":"Yes.","start":208.51,"end":208.875,"sentiment":"neutral","sentiment_score":0.09625070542097092},{"text":"Yeah.","start":213.515,"end":213.995,"sentiment":"neutral","sentiment_score":0.18623752892017365}],"sentiment":"neutral","sentiment_score":0.01823609612054295,"num_words":9,"start":180.635,"end":213.995},{"sentences":[{"text":"That's correct.","start":213.995,"end":214.895,"sentiment":"neutral","sentiment_score":0.13254735246300697},{"text":"Mhmm.","start":215.035,"end":215.535,"sentiment":"neutral","sentiment_score":0.02007681503891945},{"text":"Yes.","start":216.955,"end":217.435,"sentiment":"neutral","sentiment_score":0.02603220567107201},{"text":"I am not sure yet if our provisioning team is activating the service because the last update is they're still waiting for the if the payment has been successful.","start":217.435,"end":228.98,"sentiment":"neutral","sentiment_score":-0.044142890978476096},{"text":"So if the activation is successful from Us, Ertel, within this day, probably, you might be disconnected with your current one.","start":230.4,"end":242.565,"sentiment":"neutral","sentiment_score":0.017184164020277205}],"sentiment":"neutral","sentiment_score":-0.01126060496877741,"num_words":54,"start":213.995,"end":242.565},{"sentences":[{"text":"Yep.","start":255.12,"end":255.62,"sentiment":"neutral","sentiment_score":0.018414761871099472},{"text":"Just provide us the your end date with your previous provider so that we can activate the service to that day.","start":258.8,"end":268.395,"sentiment":"neutral","sentiment_score":0.09041480489429973},{"text":"Yeah.","start":270.295,"end":270.695,"sentiment":"neutral","sentiment_score":0.18790951371192932},{"text":"From that day.","start":270.695,"end":271.755,"sentiment":"neutral","sentiment_score":0.30441393951574963},{"text":"Yeah.","start":279.335,"end":279.835,"sentiment":"neutral","sentiment_score":0.1845197081565857}],"sentiment":"neutral","sentiment_score":0.11862210018767251,"num_words":27,"start":255.12,"end":279.835},{"sentences":[{"text":"We can activate it.","start":280.16998,"end":281.71,"sentiment":"neutral","sentiment_score":0.2130056880414486},{"text":"But after that, you still need to wait for the router.","start":282.41,"end":286.35,"sentiment":"neutral","sentiment_score":-0.04959168081933802},{"text":"Oh, yeah.","start":288.72998,"end":289.55,"sentiment":"neutral","sentiment_score":0.025986007414758205},{"text":"Yeah.","start":293.69,"end":294.19,"sentiment":"neutral","sentiment_score":0.011683082208037376},{"text":"Usually, the router takes three to five business days to arrive at your address.","start":297.325,"end":301.585,"sentiment":"neutral","sentiment_score":-0.00011154044685619218}],"sentiment":"neutral","sentiment_score":0.011518993560457602,"num_words":32,"start":280.16998,"end":301.585},{"sentences":[{"text":"Yeah.","start":304.925,"end":305.425,"sentiment":"neutral","sentiment_score":0.0015671830624341965},{"text":"The that's the activation of the service at the address under Airtel.","start":311.46,"end":317.08,"sentiment":"neutral","sentiment_score":0.055017004953697324},{"text":"But even though the service is activated, you still need to wait for the router to establish the connection.","start":318.58,"end":333.275,"sentiment":"neutral","sentiment_score":-0.10359371051584419},{"text":"Yeah.","start":333.495,"end":333.995,"sentiment":"neutral","sentiment_score":0.07220397889614105},{"text":"So, like, for example, we'll activate the service today.","start":335.25497,"end":339.835,"sentiment":"neutral","sentiment_score":0.17786839769946206}],"sentiment":"neutral","sentiment_score":0.00872643573564433,"num_words":42,"start":304.925,"end":339.835},{"sentences":[{"text":"Then once it is successful, we'll send you the router by tomorrow.","start":340.27,"end":345.41,"sentiment":"neutral","sentiment_score":0.30404287700851756},{"text":"Then once the router arrive after, like, three to five days, that's the time we can connect with the service even though, the service is activated since today.","start":346.03,"end":360.065,"sentiment":"neutral","sentiment_score":0.14344865575964963},{"text":"Just just the connection, the Internet connection.","start":361.405,"end":367.505,"sentiment":"neutral","sentiment_score":0.004019030236772129},{"text":"Sorry?","start":379.66,"end":380.14,"sentiment":"neutral","sentiment_score":-0.05959715694189072},{"text":"Yeah.","start":380.14,"end":380.62,"sentiment":"neutral","sentiment_score":-0.02771604433655739}],"sentiment":"neutral","sentiment_score":0.15522238562757873,"num_words":49,"start":340.27,"end":380.62},{"sentences":[{"text":"Because you still need to wait for the router.","start":380.62,"end":382.8,"sentiment":"neutral","sentiment_score":-0.15365463329686058},{"text":"But if you're using your own one, if the your router is compatible, we can establish the connection to that router.","start":383.985,"end":392.32498,"sentiment":"neutral","sentiment_score":0.04783356367122559},{"text":"We'll just send you an email instruction on how to connect your own router.","start":393.185,"end":403.77,"sentiment":"neutral","sentiment_score":0.02363993866103036},{"text":"Yes.","start":405.49,"end":405.73,"sentiment":"neutral","sentiment_score":0.06186504662036896},{"text":"There is a free router included.","start":405.73,"end":407.99,"sentiment":"neutral","sentiment_score":0.1326441541314125}],"sentiment":"neutral","sentiment_score":0.01588827941347571,"num_words":51,"start":380.62,"end":407.99},{"sentences":[{"text":"Mhmm.","start":408.77,"end":409.065,"sentiment":"neutral","sentiment_score":-0.007912416011095047},{"text":"That's because we're going to send this by the Australian post, a courier.","start":414.825,"end":420.845,"sentiment":"neutral","sentiment_score":-0.08952821762515949},{"text":"Yeah.","start":420.98502,"end":421.48502,"sentiment":"neutral","sentiment_score":-0.04931284487247467},{"text":"So The Internet connection, the activation will take only twenty four hours or within this day.","start":422.22,"end":433.76,"sentiment":"neutral","sentiment_score":-0.10880354605615139},{"text":"Yep.","start":436.38,"end":436.88,"sentiment":"neutral","sentiment_score":-0.009254144504666328}],"sentiment":"neutral","sentiment_score":-0.09285009285667911,"num_words":32,"start":408.77,"end":436.88},{"sentences":[{"text":"That's the delivery of the router.","start":438.725,"end":440.905,"sentiment":"neutral","sentiment_score":-0.01017309601108233},{"text":"Mhmm.","start":446.885,"end":447.385,"sentiment":"neutral","sentiment_score":-0.04704853519797325},{"text":"Yeah.","start":449.36502,"end":449.86502,"sentiment":"neutral","sentiment_score":0.25053226947784424},{"text":"Usually yeah.","start":451.9,"end":454.0,"sentiment":"neutral","sentiment_score":0.13713353499770164},{"text":"If you avail the express postage, the router will take twenty four hours to three days to three days.","start":455.09998,"end":464.285,"sentiment":"neutral","sentiment_score":0.08771135363923876}],"sentiment":"neutral","sentiment_score":0.07183544646049368,"num_words":29,"start":438.725,"end":464.285},{"sentences":[{"text":"Yeah.","start":468.585,"end":469.085,"sentiment":"neutral","sentiment_score":-0.04777511954307556},{"text":"Because that really depends on the courier that's beyond their control.","start":471.54498,"end":476.60498,"sentiment":"negative","sentiment_score":-0.3351946608586745},{"text":"The case is even though the Internet service is activated within twenty four hours, You cannot connect with that without the router.","start":496.565,"end":508.55,"sentiment":"neutral","sentiment_score":-0.2771794206716798},{"text":"Mhmm.","start":510.93,"end":511.43,"sentiment":"neutral","sentiment_score":-0.032169461250305176},{"text":"Yeah.","start":513.49,"end":513.99,"sentiment":"neutral","sentiment_score":0.02731245569884777}],"sentiment":"neutral","sentiment_score":-0.27327001803658074,"num_words":36,"start":468.585,"end":513.99},{"sentences":[{"text":"The router is the one who the one that will establish a connection as well on the area?","start":515.41,"end":523.08496,"sentiment":"neutral","sentiment_score":0.06243137539260917},{"text":"Mhmm.","start":536.39,"end":536.89,"sentiment":"neutral","sentiment_score":-0.01949379965662956},{"text":"Okay.","start":538.63,"end":539.13,"sentiment":"neutral","sentiment_score":0.010813530534505844},{"text":"Mhmm.","start":545.35004,"end":545.83,"sentiment":"neutral","sentiment_score":-0.007681624032557011},{"text":"Yes.","start":545.83,"end":546.33,"sentiment":"neutral","sentiment_score":0.031017405912280083}],"sentiment":"neutral","sentiment_score":0.05174637590111657,"num_words":22,"start":515.41,"end":546.33},{"sentences":[{"text":"Yeah.","start":547.11005,"end":547.43,"sentiment":"neutral","sentiment_score":0.040695007890462875},{"text":"Then we'll just activate the service on Friday instead.","start":547.43,"end":555.295,"sentiment":"neutral","sentiment_score":0.030261840878261462},{"text":"Okay.","start":558.875,"end":559.375,"sentiment":"neutral","sentiment_score":0.13278964161872864},{"text":"That's eleven.","start":559.915,"end":560.815,"sentiment":"neutral","sentiment_score":0.19815219938755035},{"text":"Sorry?","start":571.07,"end":571.57,"sentiment":"neutral","sentiment_score":-0.015476524829864502}],"sentiment":"neutral","sentiment_score":0.05904779223991292,"num_words":14,"start":547.11005,"end":571.57},{"sentences":[{"text":"Mhmm.","start":583.815,"end":584.315,"sentiment":"neutral","sentiment_score":-0.021143682301044464},{"text":"So your last day with your previous provider is Friday.","start":585.895,"end":591.195,"sentiment":"neutral","sentiment_score":-0.051230878382921216},{"text":"Right?","start":591.335,"end":591.835,"sentiment":"neutral","sentiment_score":-0.01181606575846672},{"text":"Thursday.","start":594.36,"end":594.86,"sentiment":"neutral","sentiment_score":-0.03684122860431671},{"text":"So we'll activate the service on Thursday, then yeah.","start":595.95996,"end":605.1,"sentiment":"neutral","sentiment_score":0.010322487111099891}],"sentiment":"neutral","sentiment_score":-0.022236698931506413,"num_words":22,"start":583.815,"end":605.1},{"sentences":[{"text":"Mhmm.","start":605.16,"end":605.66,"sentiment":"neutral","sentiment_score":-0.02578115463256836},{"text":"Yeah.","start":617.835,"end":618.315,"sentiment":"neutral","sentiment_score":0.01586136780679226},{"text":"That's correct.","start":618.315,"end":619.135,"sentiment":"neutral","sentiment_score":0.12989087775349617},{"text":"Mhmm.","start":619.275,"end":619.775,"sentiment":"neutral","sentiment_score":0.0966183990240097},{"text":"So if ever I can request that the back end team can send you their router tomorrow.","start":622.61005,"end":632.63,"sentiment":"neutral","sentiment_score":0.13847395690048442}],"sentiment":"neutral","sentiment_score":0.12275171068243006,"num_words":22,"start":605.16,"end":632.63},{"sentences":[{"text":"Yeah.","start":634.425,"end":634.665,"sentiment":"neutral","sentiment_score":0.1459842026233673},{"text":"So that if ever it will arrive Thursday or Friday.","start":634.665,"end":638.925,"sentiment":"neutral","sentiment_score":0.13709938526153564},{"text":"Hang on.","start":665.42505,"end":665.825,"sentiment":"neutral","sentiment_score":-0.034338030964136124},{"text":"Let me just check.","start":665.825,"end":667.125,"sentiment":"neutral","sentiment_score":-0.0060804709792137155},{"text":"Okay.","start":693.255,"end":693.495,"sentiment":"neutral","sentiment_score":-0.0002427920699119568}],"sentiment":"neutral","sentiment_score":0.07909651762909359,"num_words":18,"start":634.425,"end":693.495},{"sentences":[{"text":"Hang on.","start":693.495,"end":694.055,"sentiment":"neutral","sentiment_score":-0.010141364298760891},{"text":"Is it okay if I put you on hold?","start":694.055,"end":695.65497,"sentiment":"neutral","sentiment_score":0.002853157412674692},{"text":"Let me just check.","start":695.65497,"end":696.795,"sentiment":"neutral","sentiment_score":0.014512243680655956},{"text":"Okay.","start":699.255,"end":699.495,"sentiment":"neutral","sentiment_score":0.0969388782978058},{"text":"Hang Hello, Charlie?","start":699.495,"end":873.34,"sentiment":"neutral","sentiment_score":0.0800051527718703}],"sentiment":"neutral","sentiment_score":0.021073631550136366,"num_words":19,"start":693.495,"end":873.34},{"sentences":[{"text":"Yeah.","start":874.92,"end":875.4,"sentiment":"neutral","sentiment_score":0.10881344974040984},{"text":"So upon confirming with our back end team, the service has been activated now at the address.","start":875.4,"end":880.86,"sentiment":"neutral","sentiment_score":0.13036972919807716},{"text":"Yeah.","start":881.72,"end":882.22,"sentiment":"neutral","sentiment_score":0.05226043984293938},{"text":"So that means, yeah.","start":884.04,"end":886.435,"sentiment":"neutral","sentiment_score":0.04739267937839031},{"text":"But that means you'll be disconnected with your previous one.","start":886.435,"end":890.775,"sentiment":"neutral","sentiment_score":-0.1656630367040634}],"sentiment":"neutral","sentiment_score":0.027584837467381447,"num_words":33,"start":874.92,"end":890.775},{"sentences":[{"text":"So you'll be having no Internet connection right now.","start":891.715,"end":895.015,"sentiment":"neutral","sentiment_score":-0.20384503735436332},{"text":"Yeah.","start":901.73004,"end":902.13,"sentiment":"neutral","sentiment_score":-0.001189282163977623},{"text":"But we need to establish it to your router first.","start":902.13,"end":906.55,"sentiment":"neutral","sentiment_score":-0.01633940078318119},{"text":"Mhmm.","start":908.61005,"end":909.11005,"sentiment":"neutral","sentiment_score":-0.0004886705428361893},{"text":"Actually, that depends if your current router is compatible with, optic fiber upgrade connection.","start":919.435,"end":924.65497,"sentiment":"neutral","sentiment_score":-0.03524978991065707}],"sentiment":"neutral","sentiment_score":-0.07123355301363128,"num_words":35,"start":891.715,"end":924.65497},{"sentences":[{"text":"But it's yeah.","start":925.57,"end":927.08997,"sentiment":"neutral","sentiment_score":-0.008142713457345963},{"text":"But yeah.","start":927.08997,"end":930.29,"sentiment":"neutral","sentiment_score":-0.001521507278084755},{"text":"Can I have the model name?","start":930.29,"end":932.23,"sentiment":"neutral","sentiment_score":0.0013762833550572395},{"text":"Sorry.","start":938.985,"end":939.465,"sentiment":"neutral","sentiment_score":-0.07646303623914719},{"text":"It's Dippelink c 20.","start":939.465,"end":944.045,"sentiment":"neutral","sentiment_score":-0.0301056302851066}],"sentiment":"neutral","sentiment_score":-0.013506188261089846,"num_words":16,"start":925.57,"end":944.045},{"sentences":[{"text":"Is it a Wi Fi six router?","start":945.545,"end":947.245,"sentiment":"neutral","sentiment_score":0.00810276563944561},{"text":"Are you able to can you see the sticker at the back of your router?","start":952.88,"end":956.9,"sentiment":"neutral","sentiment_score":-0.019969732935229936},{"text":"Can you check?","start":957.92,"end":958.9,"sentiment":"neutral","sentiment_score":0.008213380041221777},{"text":"Mhmm.","start":979.225,"end":979.725,"sentiment":"neutral","sentiment_score":0.00943738967180252},{"text":"Is it the Wi Fi six router?","start":980.05,"end":981.75,"sentiment":"neutral","sentiment_score":0.0061475494876503944}],"sentiment":"neutral","sentiment_score":-0.005021704798282096,"num_words":33,"start":945.545,"end":981.75},{"sentences":[{"text":"Sorry?","start":990.21,"end":990.71,"sentiment":"neutral","sentiment_score":-0.01409360021352768},{"text":"8750.","start":990.85004,"end":992.87,"sentiment":"neutral","sentiment_score":-0.0014264866476878524},{"text":"AC750.","start":995.955,"end":997.335,"sentiment":"neutral","sentiment_score":0.007369673810899258},{"text":"It's so the router is TP Link c 20Archer.","start":997.875,"end":1001.495,"sentiment":"neutral","sentiment_score":0.018127748121817906},{"text":"Archer C20AC750.","start":1005.555,"end":1008.375,"sentiment":"neutral","sentiment_score":-0.0003413007361814382}],"sentiment":"neutral","sentiment_score":0.011022622755263,"num_words":14,"start":990.21,"end":1008.375},{"sentences":[{"text":"Okay.","start":1010.19,"end":1010.69,"sentiment":"neutral","sentiment_score":0.03406436741352081},{"text":"Hang on.","start":1010.75,"end":1011.15,"sentiment":"neutral","sentiment_score":0.02973143570125103},{"text":"Let me just check this router.","start":1011.15,"end":1012.77,"sentiment":"neutral","sentiment_score":0.03560561717798313},{"text":"Okay.","start":1016.67004,"end":1016.99005,"sentiment":"neutral","sentiment_score":0.03297710791230202},{"text":"Hang on.","start":1016.99005,"end":1017.73004,"sentiment":"neutral","sentiment_score":0.025730157271027565}],"sentiment":"neutral","sentiment_score":0.0326331970281899,"num_words":12,"start":1010.19,"end":1017.73004},{"sentences":[{"text":"Hello, Charlie?","start":1050.325,"end":1051.3049,"sentiment":"neutral","sentiment_score":0.06633857265114784},{"text":"Yeah.","start":1052.565,"end":1053.065,"sentiment":"neutral","sentiment_score":0.06950384378433228},{"text":"Is the router connected at the one port, w a n port at the NTT box?","start":1053.2849,"end":1059.865,"sentiment":"neutral","sentiment_score":0.06083659874275327},{"text":"Mhmm.","start":1062.8049,"end":1063.3049,"sentiment":"neutral","sentiment_score":0.042787887156009674},{"text":"Okay.","start":1064.9,"end":1065.22,"sentiment":"neutral","sentiment_score":0.07293403148651123}],"sentiment":"neutral","sentiment_score":0.061489927981581004,"num_words":21,"start":1050.325,"end":1065.22},{"sentences":[{"text":"So upon checking the router, it has a PPPoE authentication.","start":1065.22,"end":1069.5599,"sentiment":"neutral","sentiment_score":0.14428622275590897},{"text":"So it should be working fine and we we should be we can establish the connection.","start":1070.9,"end":1076.6799,"sentiment":"neutral","sentiment_score":0.30390774365514517},{"text":"But we do experience this with other customer.","start":1077.405,"end":1080.9451,"sentiment":"neutral","sentiment_score":-0.20329831633716822},{"text":"For some reason, the the router is cannot authenticate because it might be still locked in with the previous one.","start":1081.005,"end":1089.3451,"sentiment":"negative","sentiment_score":-0.4520909503102303},{"text":"So we're going to try it right now.","start":1089.7999,"end":1091.9,"sentiment":"neutral","sentiment_score":-0.24757464043796062}],"sentiment":"neutral","sentiment_score":-0.10231316990910037,"num_words":62,"start":1065.22,"end":1091.9},{"sentences":[{"text":"Yeah.","start":1095.32,"end":1095.64,"sentiment":"neutral","sentiment_score":-0.0025682374835014343},{"text":"So what I'm going to do is send you an email instruction on how to connect that router.","start":1095.64,"end":1103.02,"sentiment":"neutral","sentiment_score":0.08172077271673414},{"text":"Then if you need assistance, just give us a callback then or if you run into any issues.","start":1103.6749,"end":1108.735,"sentiment":"neutral","sentiment_score":0.07350210990342829},{"text":"Yeah.","start":1110.635,"end":1111.135,"sentiment":"neutral","sentiment_score":0.07352165877819061},{"text":"Mhmm.","start":1115.355,"end":1115.855,"sentiment":"neutral","sentiment_score":0.10718631744384766}],"sentiment":"neutral","sentiment_score":0.0762090160487554,"num_words":39,"start":1095.32,"end":1115.855},{"sentences":[{"text":"Yeah.","start":1118.075,"end":1118.5549,"sentiment":"positive","sentiment_score":0.3836435079574585},{"text":"You can.","start":1118.5549,"end":1119.18,"sentiment":"neutral","sentiment_score":0.11338441818952562},{"text":"Okay.","start":1141.8949,"end":1142.3949,"sentiment":"neutral","sentiment_score":0.05432215332984924},{"text":"You select the Superfamily FiberBoost, which is 500 over 500.","start":1143.575,"end":1149.34,"sentiment":"neutral","sentiment_score":0.10090829133987426},{"text":"Yeah.","start":1150.9199,"end":1151.4199,"sentiment":"neutral","sentiment_score":0.06714317202568054}],"sentiment":"neutral","sentiment_score":0.11606403887271881,"num_words":15,"start":1118.075,"end":1151.4199},{"sentences":[{"text":"Actually, that's not the original.","start":1151.48,"end":1154.94,"sentiment":"neutral","sentiment_score":-0.02587792566046119},{"text":"That's the original price.","start":1155.32,"end":1156.7799,"sentiment":"neutral","sentiment_score":-0.004738557152450085},{"text":"But when you receive your invoice, the 15% discount is already included, so that should be only $76.95.","start":1157.3999,"end":1166.785,"sentiment":"neutral","sentiment_score":0.06496992696904474},{"text":"Yeah.","start":1171.4851,"end":1171.9851,"sentiment":"neutral","sentiment_score":0.01067887619137764},{"text":"Eighty nine point 90 seven.","start":1172.045,"end":1179.71,"sentiment":"neutral","sentiment_score":-0.00036833025515079534}],"sentiment":"neutral","sentiment_score":0.031210668286252203,"num_words":33,"start":1151.48,"end":1179.71},{"sentences":[{"text":"Yeah.","start":1180.73,"end":1181.0499,"sentiment":"neutral","sentiment_score":-0.010325904935598372},{"text":"Because I had yeah.","start":1181.0499,"end":1182.57,"sentiment":"neutral","sentiment_score":-0.03741374704986811},{"text":"That price is not accurate with the 80 9.","start":1182.57,"end":1186.0299,"sentiment":"neutral","sentiment_score":-0.10665326255063216},{"text":"Yeah.","start":1186.1699,"end":1186.6699,"sentiment":"neutral","sentiment_score":-0.02348339930176735},{"text":"It has a 10% additional tax.","start":1186.73,"end":1192.355,"sentiment":"neutral","sentiment_score":-0.02144993810604016}],"sentiment":"neutral","sentiment_score":-0.06057348971565565,"num_words":21,"start":1180.73,"end":1192.355},{"sentences":[{"text":"That's why it's yeah.","start":1194.455,"end":1197.0349,"sentiment":"neutral","sentiment_score":-0.0768039170652628},{"text":"But if ever there's a problem with the invoice, you can contact our accounts department for them to correct it or rectify the invoice.","start":1197.335,"end":1206.5701,"sentiment":"neutral","sentiment_score":-0.04823500864828626},{"text":"But, yes, you should be receiving only 76.95 for your first bill.","start":1207.67,"end":1213.77,"sentiment":"neutral","sentiment_score":0.21469583983222643},{"text":"Mhmm.","start":1214.8701,"end":1215.3701,"sentiment":"neutral","sentiment_score":0.22808945178985596},{"text":"Okay.","start":1215.91,"end":1216.41,"sentiment":"neutral","sentiment_score":0.1371112763881683}],"sentiment":"neutral","sentiment_score":0.035159403103448096,"num_words":42,"start":1194.455,"end":1216.41},{"sentences":[{"text":"So yeah.","start":1216.745,"end":1217.545,"sentiment":"neutral","sentiment_score":0.044840482994914055},{"text":"And mhmm.","start":1217.545,"end":1219.165,"sentiment":"neutral","sentiment_score":0.03276995848864317},{"text":"So what I'm going to do is send you an email instruction now.","start":1219.385,"end":1222.6051,"sentiment":"neutral","sentiment_score":0.04973446119290132},{"text":"Then if you run into any issues, just give us a callback then.","start":1222.745,"end":1227.165,"sentiment":"neutral","sentiment_score":0.010632833322653404},{"text":"But if we establish the connection with the router, will you still will you still be needing the new one, the one that we're going to provide?","start":1227.305,"end":1235.9401,"sentiment":"neutral","sentiment_score":-0.005265505432530686}],"sentiment":"neutral","sentiment_score":0.013996966052473638,"num_words":57,"start":1216.745,"end":1235.9401},{"sentences":[{"text":"Or yeah.","start":1236.56,"end":1238.8,"sentiment":"neutral","sentiment_score":-0.0022611506283283234},{"text":"We're going if ever we establish the connection with your router, will you still be needing the new one?","start":1238.8,"end":1248.305,"sentiment":"neutral","sentiment_score":-0.014173528743221572},{"text":"Mhmm.","start":1252.4451,"end":1252.9451,"sentiment":"neutral","sentiment_score":0.005999537650495768},{"text":"If ever?","start":1254.765,"end":1255.5851,"sentiment":"neutral","sentiment_score":0.00009465357288718234},{"text":"No.","start":1262.4601,"end":1262.9401,"sentiment":"neutral","sentiment_score":-0.1282515525817871}],"sentiment":"neutral","sentiment_score":-0.01583528220653534,"num_words":25,"start":1236.56,"end":1262.9401},{"sentences":[{"text":"Like, for example, we established a connection with your router successfully later on, and you can use the service with your own router.","start":1262.9401,"end":1273.5249,"sentiment":"neutral","sentiment_score":0.02733435773331186},{"text":"Will will go will you still be needing the new one?","start":1276.065,"end":1282.245,"sentiment":"neutral","sentiment_score":-0.04138907366855578},{"text":"Are we going to continue send you the new one if ever?","start":1282.385,"end":1286.5399,"sentiment":"neutral","sentiment_score":0.03469917892167965},{"text":"Okay.","start":1287.48,"end":1287.98,"sentiment":"neutral","sentiment_score":0.02321532927453518},{"text":"Okay.","start":1291.24,"end":1291.32,"sentiment":"neutral","sentiment_score":0.07132755219936371}],"sentiment":"neutral","sentiment_score":0.014257155125960708,"num_words":48,"start":1262.9401,"end":1291.32},{"sentences":[{"text":"Okay then.","start":1291.32,"end":1292.12,"sentiment":"neutral","sentiment_score":0.08681471645832062},{"text":"I'll send you the email instruction then.","start":1292.12,"end":1294.7799,"sentiment":"neutral","sentiment_score":0.12885993931974685},{"text":"So via express postage, the delivery usually takes one to three days.","start":1303.675,"end":1309.375,"sentiment":"neutral","sentiment_score":0.025076306890696287},{"text":"Mhmm.","start":1311.435,"end":1311.935,"sentiment":"neutral","sentiment_score":0.0243118554353714},{"text":"Yeah.","start":1312.715,"end":1313.1951,"sentiment":"neutral","sentiment_score":0.055901408195495605}],"sentiment":"neutral","sentiment_score":0.06333817193365615,"num_words":23,"start":1291.32,"end":1313.1951},{"sentences":[{"text":"That's correct.","start":1313.1951,"end":1314.15,"sentiment":"neutral","sentiment_score":0.21187251061201096},{"text":"Mhmm.","start":1315.41,"end":1315.91,"sentiment":"neutral","sentiment_score":0.04109779000282288},{"text":"Yeah.","start":1322.61,"end":1323.09,"sentiment":"neutral","sentiment_score":0.032086633145809174},{"text":"So if once the router arrives, you just need to connect that one to the to the NTD box.","start":1323.09,"end":1330.165,"sentiment":"neutral","sentiment_score":0.035742751469737606},{"text":"Yeah.","start":1333.505,"end":1334.005,"sentiment":"neutral","sentiment_score":0.01084965653717518}],"sentiment":"neutral","sentiment_score":0.049453807451451816,"num_words":24,"start":1313.1951,"end":1334.005},{"sentences":[{"text":"The box on your wall.","start":1334.0651,"end":1335.765,"sentiment":"neutral","sentiment_score":0.00964470747858286},{"text":"Yeah.","start":1337.345,"end":1337.845,"sentiment":"neutral","sentiment_score":0.03521275892853737},{"text":"Well, on that parcel, there's a cable included.","start":1337.985,"end":1342.725,"sentiment":"neutral","sentiment_score":0.033861336996778846},{"text":"That's the one you're going to use connecting the router to that box.","start":1343.45,"end":1348.11,"sentiment":"neutral","sentiment_score":0.050050969020678446},{"text":"Then you should yeah.","start":1349.05,"end":1350.57,"sentiment":"neutral","sentiment_score":0.3133663386106491}],"sentiment":"neutral","sentiment_score":0.07285338529055158,"num_words":31,"start":1334.0651,"end":1350.57},{"sentences":[{"text":"The connection should be established then.","start":1350.57,"end":1352.91,"sentiment":"neutral","sentiment_score":0.2419240598877271},{"text":"Just, like, change your current one to the new one.","start":1355.7949,"end":1359.495,"sentiment":"neutral","sentiment_score":0.09478474408388138},{"text":"Yeah.","start":1367.475,"end":1367.7949,"sentiment":"neutral","sentiment_score":-0.2045306861400604},{"text":"Because there's there's they're going to be a conflict with the configuration.","start":1367.7949,"end":1373.78,"sentiment":"negative","sentiment_score":-0.38631172229846317},{"text":"There's only should be one router connected.","start":1375.76,"end":1378.5801,"sentiment":"neutral","sentiment_score":-0.07146840489336423}],"sentiment":"neutral","sentiment_score":-0.08169884410583311,"num_words":36,"start":1350.57,"end":1378.5801},{"sentences":[{"text":"Mhmm.","start":1379.68,"end":1380.18,"sentiment":"neutral","sentiment_score":0.037473682314157486},{"text":"Yeah.","start":1383.8401,"end":1384.245,"sentiment":"neutral","sentiment_score":0.17185592651367188},{"text":"So, yeah, I'm going to send you the email structure shortly, then just give us a callback if you're into any issues.","start":1384.565,"end":1390.265,"sentiment":"neutral","sentiment_score":0.13273786228488793},{"text":"Okay.","start":1392.165,"end":1392.645,"sentiment":"positive","sentiment_score":0.5668847560882568},{"text":"Thank you.","start":1392.645,"end":1393.465,"sentiment":"positive","sentiment_score":0.755439817905426}],"sentiment":"neutral","sentiment_score":0.19286396188868415,"num_words":27,"start":1379.68,"end":1393.465},{"sentences":[{"text":"Bye.","start":1393.525,"end":1393.765,"sentiment":"positive","sentiment_score":0.49227648973464966},{"text":"Have a great day.","start":1393.765,"end":1394.745,"sentiment":"positive","sentiment_score":0.7390810549259186}],"sentiment":"positive","sentiment_score":0.6897201418876648,"num_words":5,"start":1393.525,"end":1394.745}]}}]},{"alternatives":[{"transcript":"Yep. I I just signed up for Internet, like, ten minutes ago, and just wondering when would be the Internet activated? Yep. Charlie Quan. Yep. Thank you. Twenty four hours. Oh, okay. Yeah. Actually. Can because my previous service provider, like, the activation ends on the like, three days later. Can I use that like, can you can you guys do those process until, like, from the midday tonight? Like, is it possible? Because, like, I but, like, the thing is I have to use Internet until 12PM today 12AM today. Yeah. Okay. So then would they because I already I already canceled the service and the, like, the current billing is ending on June 12. So do I have to contact them to activate the service until twelfth? Is it correct? Okay. Sir, it will take twenty four hours. And ask them to activate for tonight? No. I mean, like, the previous provider. What what do what do you mean by contact to the previous provider? Like, you mean, for the meantime, the Airtel activate, like, during the process of activation, do I have to contact the previous provider, which is Bootsnap, to keep keep the Internet activated until the Airtel is act like, Airtel activation successfully success like, successfully done? Okay. Okay. Yep. Then, like, even if I, contact to the previous provider to activate, like, keep keep it activated for a couple of days? When what about the Airtel Airtel's activation? From that day. Sir, it's it's gonna, like, it's gonna activate it smoothly right after the previous provider is done. Oh, so you mean, like, the activation takes takes only, like, couple of minutes, but the processing takes twenty four hours? Three to five days? Then what what do you mean by twenty four hours? K. Then for the total Internet connection will be succeed after five days? So what you mean? Yeah. Is the service you mean is the router or just the Internet connection? Sir, the Internet connection actually takes three to five days. And, sir, the actual Internet connection will be take, like, three to five days. No. No. No. I also ordered the like, I I ordered the six month contract, sir. The Rudolph will yeah. Yeah. But I I, like, I don't understand why why it takes three to five days and, like, we'll have to wait. Yeah. No. I mean, like, just for the Internet connection. I'm not I'm not talking up the river. Okay. Then what about three to five days, you mean? Oh, yes. So it rather takes three to no. I ordered the express delivery. So it will take one or two days. Right? And just for the Internet connection, it will be activated within twenty four hours. Twenty four hours to three days? What it like, so No. No. No. I'm I'm not actually talking about the, like, delivery. I'm I'm I'm asking for the Internet connection. Like, just actual Internet. Internet's working at my home. So will the Internet will be activated within twenty four hours? Okay. Because the router router is different. Alright. Yeah. Okay. Then is it possible to keep in contact with the previous provider before the roll off is arrived? So actually actually, like, my previous provider, the service ends on the twelfth, like, three days three days later or, actually, two days later. So before then, can I can I keep in contact with the previous provider? And then, like, just Friday instead? No. Actually, Thursday sounds good. But the thing is so would would it be would it be seamlessly connected with the Airtel, right, like, without waiting? Sir, if I keep my previous, like, current provider until Thursday and then change it to the Airtel when the router is came when the when the router come and yeah. No. Thursday. It will take twenty four hours. So, anyway, we we have to wait twenty four hours to activate, and we we can't use any Internet for in in the in the meantime. Is that correct? Oh, okay. Yeah. Yeah. Is there any ways to to, like, activate the Internet without any waiting? Because, like, it's pretty critical to wait, like, to not use Internet for twenty four hours. Yeah. I was wondering if I just keep use the current provider while the Airtel is, like, on the activating process. And then when the once the activation is done, and can I just automatically change it to Airtel without waiting for twenty four hours? Yep. Thanks. Yep. Really? Oh, okay. So it's working now. Yeah. I okay. Then okay. So Internet's working now? But we alright. Okay. And is it possible to use the Internet with the current router, or do I have to weigh that Optic fiber. Should I should I tell you the the model name? Yep. It's a c seven fifty, the t p link c two, c 20. TP Link c 20. Oh, it's not. I don't think so. Yep. Just one sec. Five 44O. It's it just says it's Archer c 20. Yeah. I'm not sure, but I don't think so. It says it's AC750. A C750. Yeah. No. Archers B20. Yep. It's Wi Fi five. Yep. Yep. Yeah. It it is. It is. Do you want me to reset the router? Yeah. Okay. So if, like unless the router has no issue, the Internet will work right now. Okay. Awesome. And I also just wanna double check that on my service portal, it shows the price range is around $81.07 7. But I'm just wondering, like, I saw that the offer did, like, 15% discount, so it's gonna be, like, 7 76. I don't know why it shows $81.77. Yep. Yep. That's correct. But the original price was 89, and the 15 discount, like, yeah, it goes to, like, 76, but it shows 81 on the, like, the my service portal. Oh, okay. Okay. Okay. So there'll be no problem with the invoice. Okay. Awesome. Yep. Okay. Beautiful. Okay. Beautiful. Yep. Beautiful. Thank you. Yep. And yeah. Yep. Yeah. Pardon? Can you can you set it okay? Okay. Yeah. Sir, are you are you asking me to use the new rule out on sitcom? Yeah. Of course. Yeah. Of course. Because because I already signed up the six month contract. Yeah. Okay. And, also, like, I ordered the express postage. Will it come by Thursday? Like, one or two days. One to three days. So maximum Friday. Yes. Okay. Good. And do I have to also contact you one star rue dot com to for the activation, like, establishment? Under the box. What's that? Okay. Okay. Okay. Beautiful. Yep. Okay. Okay. Thank you. Sir, I can't keep two both router, like, my own one and the new one. Just Okay. Okay. Okay. That's fine. So okay. Oh, yeah. I'll I'll contact you guys later on. Thank you. Yeah. Okay. Awesome. Thank you. Bye. 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I I just signed up for Internet, like, ten minutes ago, and just wondering when would be the Internet activated? Yep. Charlie Quan. Yep.\n\nThank you. Twenty four hours. Oh, okay. Yeah. Actually.\n\nCan because my previous service provider, like, the activation ends on the like, three days later. Can I use that like, can you can you guys do those process until, like, from the midday tonight? Like, is it possible? Because, like, I but, like, the thing is I have to use Internet until 12PM today 12AM today. Yeah.\n\nOkay. So then would they because I already I already canceled the service and the, like, the current billing is ending on June 12. So do I have to contact them to activate the service until twelfth? Is it correct? Okay.\n\nSir, it will take twenty four hours. And ask them to activate for tonight? No. I mean, like, the previous provider. What what do what do you mean by contact to the previous provider?\n\nLike, you mean, for the meantime, the Airtel activate, like, during the process of activation, do I have to contact the previous provider, which is Bootsnap, to keep keep the Internet activated until the Airtel is act like, Airtel activation successfully success like, successfully done? Okay. Okay. Yep. Then, like, even if I, contact to the previous provider to activate, like, keep keep it activated for a couple of days?\n\nWhen what about the Airtel Airtel's activation? From that day. Sir, it's it's gonna, like, it's gonna activate it smoothly right after the previous provider is done. Oh, so you mean, like, the activation takes takes only, like, couple of minutes, but the processing takes twenty four hours? Three to five days?\n\nThen what what do you mean by twenty four hours? K. Then for the total Internet connection will be succeed after five days? So what you mean? Yeah.\n\nIs the service you mean is the router or just the Internet connection? Sir, the Internet connection actually takes three to five days. And, sir, the actual Internet connection will be take, like, three to five days. No. No.\n\nNo. I also ordered the like, I I ordered the six month contract, sir. The Rudolph will yeah. Yeah. But I I, like, I don't understand why why it takes three to five days and, like, we'll have to wait.\n\nYeah. No. I mean, like, just for the Internet connection. I'm not I'm not talking up the river. Okay.\n\nThen what about three to five days, you mean? Oh, yes. So it rather takes three to no. I ordered the express delivery. So it will take one or two days.\n\nRight? And just for the Internet connection, it will be activated within twenty four hours. Twenty four hours to three days? What it like, so No. No.\n\nNo. I'm I'm not actually talking about the, like, delivery. I'm I'm I'm asking for the Internet connection. Like, just actual Internet. Internet's working at my home.\n\nSo will the Internet will be activated within twenty four hours? Okay. Because the router router is different. Alright. Yeah.\n\nOkay. Then is it possible to keep in contact with the previous provider before the roll off is arrived? So actually actually, like, my previous provider, the service ends on the twelfth, like, three days three days later or, actually, two days later. So before then, can I can I keep in contact with the previous provider? And then, like, just Friday instead?\n\nNo. Actually, Thursday sounds good. But the thing is so would would it be would it be seamlessly connected with the Airtel, right, like, without waiting? Sir, if I keep my previous, like, current provider until Thursday and then change it to the Airtel when the router is came when the when the router come and yeah. No.\n\nThursday. It will take twenty four hours. So, anyway, we we have to wait twenty four hours to activate, and we we can't use any Internet for in in the in the meantime. Is that correct? Oh, okay.\n\nYeah. Yeah. Is there any ways to to, like, activate the Internet without any waiting? Because, like, it's pretty critical to wait, like, to not use Internet for twenty four hours. Yeah.\n\nI was wondering if I just keep use the current provider while the Airtel is, like, on the activating process. And then when the once the activation is done, and can I just automatically change it to Airtel without waiting for twenty four hours? Yep. Thanks. Yep.\n\nReally? Oh, okay. So it's working now. Yeah. I okay.\n\nThen okay. So Internet's working now? But we alright. Okay. And is it possible to use the Internet with the current router, or do I have to weigh that Optic fiber.\n\nShould I should I tell you the the model name? Yep. It's a c seven fifty, the t p link c two, c 20. TP Link c 20. Oh, it's not.\n\nI don't think so. Yep. Just one sec. Five 44O. It's it just says it's Archer c 20.\n\nYeah. I'm not sure, but I don't think so. It says it's AC750. A C750. Yeah.\n\nNo. Archers B20. Yep. It's Wi Fi five. Yep.\n\nYep. Yeah. It it is. It is. Do you want me to reset the router?\n\nYeah. Okay. So if, like unless the router has no issue, the Internet will work right now. Okay. Awesome.\n\nAnd I also just wanna double check that on my service portal, it shows the price range is around $81.07 7. But I'm just wondering, like, I saw that the offer did, like, 15% discount, so it's gonna be, like, 7 76. I don't know why it shows $81.77. Yep. Yep.\n\nThat's correct. But the original price was 89, and the 15 discount, like, yeah, it goes to, like, 76, but it shows 81 on the, like, the my service portal. Oh, okay. Okay. Okay.\n\nSo there'll be no problem with the invoice. Okay. Awesome. Yep. Okay.\n\nBeautiful. Okay. Beautiful. Yep. Beautiful.\n\nThank you. Yep. And yeah. Yep. Yeah.\n\nPardon? Can you can you set it okay? Okay. Yeah. Sir, are you are you asking me to use the new rule out on sitcom?\n\nYeah. Of course. Yeah. Of course. Because because I already signed up the six month contract.\n\nYeah. Okay. And, also, like, I ordered the express postage. Will it come by Thursday? Like, one or two days.\n\nOne to three days. So maximum Friday. Yes. Okay. Good.\n\nAnd do I have to also contact you one star rue dot com to for the activation, like, establishment? Under the box. What's that? Okay. Okay.\n\nOkay. Beautiful. Yep. Okay. Okay.\n\nThank you. Sir, I can't keep two both router, like, my own one and the new one. Just Okay. Okay. Okay.\n\nThat's fine. So okay. Oh, yeah. I'll I'll contact you guys later on. Thank you.\n\nYeah. Okay. Awesome. Thank you. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Yep.","start":5.3599997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.4179045557975769},{"text":"I I just signed up for Internet, like, ten minutes ago, and just wondering when would be the Internet activated?","start":6.08,"end":12.259999,"sentiment":"neutral","sentiment_score":0.08993335422128439},{"text":"Yep.","start":17.884998,"end":18.125,"sentiment":"neutral","sentiment_score":0.05548299849033356},{"text":"Charlie Quan.","start":18.125,"end":24.525,"sentiment":"neutral","sentiment_score":0.07292008027434349},{"text":"Yep.","start":24.525,"end":24.845,"sentiment":"neutral","sentiment_score":0.18357406556606293}],"sentiment":"neutral","sentiment_score":0.10405875459313392,"num_words":25,"start":5.3599997,"end":24.845},{"sentences":[{"text":"Thank you.","start":24.845,"end":25.585,"sentiment":"positive","sentiment_score":0.47969476878643036},{"text":"Twenty four hours.","start":44.945,"end":46.085,"sentiment":"neutral","sentiment_score":0.09350577493508656},{"text":"Oh, okay.","start":47.745,"end":49.605,"sentiment":"neutral","sentiment_score":0.05515347979962826},{"text":"Yeah.","start":52.465,"end":52.945,"sentiment":"neutral","sentiment_score":0.02475309930741787},{"text":"Actually.","start":52.945,"end":53.445,"sentiment":"neutral","sentiment_score":0.02845008298754692}],"sentiment":"neutral","sentiment_score":0.15593522269692686,"num_words":9,"start":24.845,"end":53.445},{"sentences":[{"text":"Can because my previous service provider, like, the activation ends on the like, three days later.","start":61.120003,"end":70.42,"sentiment":"neutral","sentiment_score":-0.12800156488083303},{"text":"Can I use that like, can you can you guys do those process until, like, from the midday tonight?","start":71.005005,"end":79.745,"sentiment":"neutral","sentiment_score":0.013621999244940909},{"text":"Like, is it possible?","start":82.285,"end":83.200005,"sentiment":"neutral","sentiment_score":-0.03193975519388914},{"text":"Because, like, I but, like, the thing is I have to use Internet until 12PM today 12AM today.","start":83.200005,"end":89.380005,"sentiment":"neutral","sentiment_score":-0.11340056732296944},{"text":"Yeah.","start":96.08,"end":96.58,"sentiment":"neutral","sentiment_score":-0.021234670653939247}],"sentiment":"neutral","sentiment_score":-0.06861053371866202,"num_words":58,"start":61.120003,"end":96.58},{"sentences":[{"text":"Okay.","start":121.61,"end":122.11,"sentiment":"neutral","sentiment_score":-0.04290002211928368},{"text":"So then would they because I already I already canceled the service and the, like, the current billing is ending on June 12.","start":122.65,"end":132.725,"sentiment":"neutral","sentiment_score":-0.20858773815891016},{"text":"So do I have to contact them to activate the service until twelfth?","start":133.745,"end":137.125,"sentiment":"neutral","sentiment_score":-0.10529631261642163},{"text":"Is it correct?","start":137.66501,"end":138.485,"sentiment":"neutral","sentiment_score":-0.047882275034983955},{"text":"Okay.","start":158.955,"end":159.455,"sentiment":"neutral","sentiment_score":-0.0778026431798935}],"sentiment":"neutral","sentiment_score":-0.1568468178554279,"num_words":41,"start":121.61,"end":159.455},{"sentences":[{"text":"Sir, it will take twenty four hours.","start":161.195,"end":163.21501,"sentiment":"neutral","sentiment_score":-0.03605541839663472},{"text":"And ask them to activate for tonight?","start":175.25,"end":177.83,"sentiment":"neutral","sentiment_score":-0.0005842621571251325},{"text":"No.","start":183.915,"end":184.075,"sentiment":"neutral","sentiment_score":-0.18632423877716064},{"text":"I mean, like, the previous provider.","start":184.075,"end":186.17499,"sentiment":"neutral","sentiment_score":-0.1483053614695867},{"text":"What what do what do you mean by contact to the previous provider?","start":188.795,"end":192.25499,"sentiment":"neutral","sentiment_score":-0.07995544030116154}],"sentiment":"neutral","sentiment_score":-0.06976632045253235,"num_words":34,"start":161.195,"end":192.25499},{"sentences":[{"text":"Like, you mean, for the meantime, the Airtel activate, like, during the process of activation, do I have to contact the previous provider, which is Bootsnap, to keep keep the Internet activated until the Airtel is act like, Airtel activation successfully success like, successfully done?","start":194.29001,"end":214.815,"sentiment":"neutral","sentiment_score":0.06966529691384898},{"text":"Okay.","start":216.395,"end":216.895,"sentiment":"neutral","sentiment_score":0.023602444678545},{"text":"Okay.","start":222.34,"end":222.84,"sentiment":"neutral","sentiment_score":-0.08225725591182709},{"text":"Yep.","start":235.14,"end":235.64,"sentiment":"neutral","sentiment_score":0.16377133131027222},{"text":"Then, like, even if I, contact to the previous provider to activate, like, keep keep it activated for a couple of days?","start":244.445,"end":253.62,"sentiment":"neutral","sentiment_score":-0.029635978015986355}],"sentiment":"neutral","sentiment_score":0.03697233378354992,"num_words":70,"start":194.29001,"end":253.62},{"sentences":[{"text":"When what about the Airtel Airtel's activation?","start":254.31999,"end":256.98,"sentiment":"neutral","sentiment_score":0.001257010336433138},{"text":"From that day.","start":269.015,"end":270.075,"sentiment":"neutral","sentiment_score":0.06934299692511559},{"text":"Sir, it's it's gonna, like, it's gonna activate it smoothly right after the previous provider is done.","start":270.695,"end":278.39502,"sentiment":"neutral","sentiment_score":0.3015144292046042},{"text":"Oh, so you mean, like, the activation takes takes only, like, couple of minutes, but the processing takes twenty four hours?","start":288.02,"end":295.335,"sentiment":"neutral","sentiment_score":0.0379193490814595},{"text":"Three to five days?","start":302.85498,"end":304.155,"sentiment":"neutral","sentiment_score":0.0034273322671651836}],"sentiment":"neutral","sentiment_score":0.11831901960361463,"num_words":52,"start":254.31999,"end":304.155},{"sentences":[{"text":"Then what what do you mean by twenty four hours?","start":305.57498,"end":307.74,"sentiment":"neutral","sentiment_score":-0.04228755934163928},{"text":"K.","start":308.69998,"end":309.19998,"sentiment":"neutral","sentiment_score":0.009246558882296084},{"text":"Then for the total Internet connection will be succeed after five days?","start":326.805,"end":332.585,"sentiment":"neutral","sentiment_score":0.001814615602294604},{"text":"So what you mean?","start":332.965,"end":334.025,"sentiment":"neutral","sentiment_score":0.04253944382071495},{"text":"Yeah.","start":346.06,"end":346.56,"sentiment":"neutral","sentiment_score":0.17113259434700012}],"sentiment":"neutral","sentiment_score":-0.0018058313455964839,"num_words":28,"start":305.57498,"end":346.56},{"sentences":[{"text":"Is the service you mean is the router or just the Internet connection?","start":361.205,"end":364.82498,"sentiment":"neutral","sentiment_score":0.02370794418339546},{"text":"Sir, the Internet connection actually takes three to five days.","start":368.0,"end":371.06,"sentiment":"neutral","sentiment_score":-0.06730459704995155},{"text":"And, sir, the actual Internet connection will be take, like, three to five days.","start":373.68002,"end":379.62003,"sentiment":"neutral","sentiment_score":-0.08262391255370208},{"text":"No.","start":400.42,"end":400.66,"sentiment":"neutral","sentiment_score":-0.1458147019147873},{"text":"No.","start":400.66,"end":400.74002,"sentiment":"neutral","sentiment_score":-0.2160345762968063}],"sentiment":"neutral","sentiment_score":-0.04829299359176403,"num_words":39,"start":361.205,"end":400.74002},{"sentences":[{"text":"No.","start":400.74002,"end":400.98,"sentiment":"neutral","sentiment_score":-0.2516987919807434},{"text":"I also ordered the like, I I ordered the six month contract, sir.","start":400.98,"end":404.74002,"sentiment":"neutral","sentiment_score":-0.11179899424314499},{"text":"The Rudolph will yeah.","start":404.74002,"end":407.94,"sentiment":"neutral","sentiment_score":0.03998563718050718},{"text":"Yeah.","start":407.94,"end":408.44,"sentiment":"neutral","sentiment_score":0.020255763083696365},{"text":"But I I, like, I don't understand why why it takes three to five days and, like, we'll have to wait.","start":409.005,"end":414.385,"sentiment":"neutral","sentiment_score":-0.2893048104430948}],"sentiment":"neutral","sentiment_score":-0.19000721061602235,"num_words":40,"start":400.74002,"end":414.385},{"sentences":[{"text":"Yeah.","start":419.965,"end":420.465,"sentiment":"neutral","sentiment_score":-0.02830558642745018},{"text":"No.","start":421.81998,"end":421.97998,"sentiment":"neutral","sentiment_score":-0.2177690714597702},{"text":"I mean, like, just for the Internet connection.","start":421.97998,"end":423.75998,"sentiment":"neutral","sentiment_score":-0.15701581165194511},{"text":"I'm not I'm not talking up the river.","start":424.3,"end":426.08,"sentiment":"neutral","sentiment_score":-0.24760348722338676},{"text":"Okay.","start":434.98502,"end":435.465,"sentiment":"neutral","sentiment_score":0.001479368656873703}],"sentiment":"neutral","sentiment_score":-0.18323945685436852,"num_words":19,"start":419.965,"end":435.465},{"sentences":[{"text":"Then what about three to five days, you mean?","start":435.465,"end":437.48502,"sentiment":"neutral","sentiment_score":-0.02489902451634407},{"text":"Oh, yes.","start":441.70502,"end":442.105,"sentiment":"neutral","sentiment_score":-0.024334920570254326},{"text":"So it rather takes three to no.","start":442.105,"end":443.625,"sentiment":"neutral","sentiment_score":-0.09680303079741341},{"text":"I ordered the express delivery.","start":443.625,"end":445.165,"sentiment":"neutral","sentiment_score":-0.05954555794596672},{"text":"So it will take one or two days.","start":445.305,"end":447.51,"sentiment":"neutral","sentiment_score":-0.020372530911117792}],"sentiment":"neutral","sentiment_score":-0.045519042399621776,"num_words":31,"start":435.465,"end":447.51},{"sentences":[{"text":"Right?","start":447.51,"end":448.01,"sentiment":"neutral","sentiment_score":0.06889864802360535},{"text":"And just for the Internet connection, it will be activated within twenty four hours.","start":448.07,"end":452.57,"sentiment":"neutral","sentiment_score":0.18698321149817534},{"text":"Twenty four hours to three days?","start":465.895,"end":467.675,"sentiment":"neutral","sentiment_score":0.020453252363950014},{"text":"What it like, so No.","start":470.935,"end":477.39,"sentiment":"neutral","sentiment_score":-0.21266856789588928},{"text":"No.","start":477.39,"end":477.47,"sentiment":"negative","sentiment_score":-0.4171294867992401}],"sentiment":"neutral","sentiment_score":0.04921891840381755,"num_words":27,"start":447.51,"end":477.47},{"sentences":[{"text":"No.","start":477.47,"end":477.71,"sentiment":"negative","sentiment_score":-0.45275354385375977},{"text":"I'm I'm not actually talking about the, like, delivery.","start":477.71,"end":480.53,"sentiment":"negative","sentiment_score":-0.3771131568484836},{"text":"I'm I'm I'm asking for the Internet connection.","start":481.63,"end":484.13,"sentiment":"neutral","sentiment_score":-0.11658825539052486},{"text":"Like, just actual Internet.","start":485.07,"end":486.61,"sentiment":"neutral","sentiment_score":-0.04087873734533787},{"text":"Internet's working at my home.","start":486.67,"end":489.09,"sentiment":"neutral","sentiment_score":0.039646998047828674}],"sentiment":"neutral","sentiment_score":-0.17573177621320443,"num_words":27,"start":477.47,"end":489.09},{"sentences":[{"text":"So will the Internet will be activated within twenty four hours?","start":490.075,"end":494.095,"sentiment":"neutral","sentiment_score":0.03116120973771269},{"text":"Okay.","start":509.87,"end":510.37,"sentiment":"neutral","sentiment_score":-0.03007187321782112},{"text":"Because the router router is different.","start":510.59,"end":512.77,"sentiment":"neutral","sentiment_score":-0.08472623055179913},{"text":"Alright.","start":515.63,"end":516.13,"sentiment":"neutral","sentiment_score":0.068483367562294},{"text":"Yeah.","start":520.77496,"end":521.27496,"sentiment":"neutral","sentiment_score":0.06211256608366966}],"sentiment":"neutral","sentiment_score":-0.0032530007883906364,"num_words":20,"start":490.075,"end":521.27496},{"sentences":[{"text":"Okay.","start":523.65497,"end":524.055,"sentiment":"neutral","sentiment_score":0.03564344719052315},{"text":"Then is it possible to keep in contact with the previous provider before the roll off is arrived?","start":524.055,"end":530.315,"sentiment":"neutral","sentiment_score":-0.0022964057409101063},{"text":"So actually actually, like, my previous provider, the service ends on the twelfth, like, three days three days later or, actually, two days later.","start":531.02997,"end":539.76996,"sentiment":"neutral","sentiment_score":-0.01956031199855109},{"text":"So before then, can I can I keep in contact with the previous provider?","start":540.07,"end":543.93,"sentiment":"neutral","sentiment_score":0.004047727744494166},{"text":"And then, like, just Friday instead?","start":544.95,"end":554.265,"sentiment":"neutral","sentiment_score":-0.0027048401534557343}],"sentiment":"neutral","sentiment_score":-0.006900003120776207,"num_words":63,"start":523.65497,"end":554.265},{"sentences":[{"text":"No.","start":555.205,"end":555.365,"sentiment":"neutral","sentiment_score":-0.0455498993396759},{"text":"Actually, Thursday sounds good.","start":555.365,"end":557.065,"sentiment":"neutral","sentiment_score":0.08966304175555706},{"text":"But the thing is so would would it be would it be seamlessly connected with the Airtel, right, like, without waiting?","start":558.87,"end":566.41003,"sentiment":"neutral","sentiment_score":0.20436040649101847},{"text":"Sir, if I keep my previous, like, current provider until Thursday and then change it to the Airtel when the router is came when the when the router come and yeah.","start":571.935,"end":592.5,"sentiment":"neutral","sentiment_score":-0.04202839245478953},{"text":"No.","start":592.5,"end":592.74,"sentiment":"neutral","sentiment_score":-0.10107105225324632}],"sentiment":"neutral","sentiment_score":0.055184820442107214,"num_words":58,"start":555.205,"end":592.74},{"sentences":[{"text":"Thursday.","start":592.74,"end":593.24,"sentiment":"neutral","sentiment_score":-0.05508483201265335},{"text":"It will take twenty four hours.","start":601.975,"end":603.675,"sentiment":"neutral","sentiment_score":-0.051657565558950104},{"text":"So, anyway, we we have to wait twenty four hours to activate, and we we can't use any Internet for in in the in the meantime.","start":608.135,"end":616.54004,"sentiment":"neutral","sentiment_score":-0.22022985896238914},{"text":"Is that correct?","start":616.54004,"end":617.86,"sentiment":"neutral","sentiment_score":-0.035628883788983025},{"text":"Oh, okay.","start":617.86,"end":622.92,"sentiment":"neutral","sentiment_score":0.11325325071811676}],"sentiment":"neutral","sentiment_score":-0.15714175548208387,"num_words":38,"start":592.74,"end":622.92},{"sentences":[{"text":"Yeah.","start":633.455,"end":633.955,"sentiment":"neutral","sentiment_score":0.1542617380619049},{"text":"Yeah.","start":643.57,"end":643.73,"sentiment":"neutral","sentiment_score":0.12018297612667084},{"text":"Is there any ways to to, like, activate the Internet without any waiting?","start":643.73,"end":650.39,"sentiment":"neutral","sentiment_score":0.10626968684104773},{"text":"Because, like, it's pretty critical to wait, like, to not use Internet for twenty four hours.","start":654.195,"end":661.175,"sentiment":"neutral","sentiment_score":-0.19362075859680772},{"text":"Yeah.","start":667.555,"end":668.055,"sentiment":"neutral","sentiment_score":0.007435992360115051}],"sentiment":"neutral","sentiment_score":-0.04482954693958163,"num_words":32,"start":633.455,"end":668.055},{"sentences":[{"text":"I was wondering if I just keep use the current provider while the Airtel is, like, on the activating process.","start":675.51996,"end":682.25995,"sentiment":"neutral","sentiment_score":-0.04558587446808815},{"text":"And then when the once the activation is done, and can I just automatically change it to Airtel without waiting for twenty four hours?","start":683.53503,"end":692.03503,"sentiment":"neutral","sentiment_score":-0.018738143999750417},{"text":"Yep.","start":696.815,"end":697.135,"sentiment":"neutral","sentiment_score":0.16453930735588074},{"text":"Thanks.","start":697.135,"end":697.56,"sentiment":"neutral","sentiment_score":0.27430370450019836},{"text":"Yep.","start":873.68,"end":874.18,"sentiment":"neutral","sentiment_score":0.09273114055395126}],"sentiment":"neutral","sentiment_score":-0.017656570062675375,"num_words":47,"start":675.51996,"end":874.18},{"sentences":[{"text":"Really?","start":880.225,"end":880.725,"sentiment":"neutral","sentiment_score":0.03946905583143234},{"text":"Oh, okay.","start":882.545,"end":883.125,"sentiment":"neutral","sentiment_score":0.04867040552198887},{"text":"So it's working now.","start":883.185,"end":885.765,"sentiment":"neutral","sentiment_score":0.06336526852101088},{"text":"Yeah.","start":886.225,"end":886.725,"sentiment":"neutral","sentiment_score":-0.03383360058069229},{"text":"I okay.","start":891.985,"end":896.32,"sentiment":"neutral","sentiment_score":-0.10352482274174692}],"sentiment":"neutral","sentiment_score":0.014938769489526747,"num_words":10,"start":880.225,"end":896.32},{"sentences":[{"text":"Then okay.","start":896.38,"end":898.7,"sentiment":"neutral","sentiment_score":-0.001750366762280465},{"text":"So Internet's working now?","start":898.7,"end":900.16,"sentiment":"neutral","sentiment_score":0.029606983065605164},{"text":"But we alright.","start":903.9,"end":908.0,"sentiment":"neutral","sentiment_score":-0.011790057023366293},{"text":"Okay.","start":908.355,"end":908.855,"sentiment":"neutral","sentiment_score":0.0061418116092681885},{"text":"And is it possible to use the Internet with the current router, or do I have to weigh that Optic fiber.","start":911.395,"end":926.27,"sentiment":"neutral","sentiment_score":-0.026383041005049433}],"sentiment":"neutral","sentiment_score":-0.015107903929968034,"num_words":31,"start":896.38,"end":926.27},{"sentences":[{"text":"Should I should I tell you the the model name?","start":926.49,"end":929.15,"sentiment":"neutral","sentiment_score":-0.007574805617332458},{"text":"Yep.","start":931.93,"end":932.43,"sentiment":"neutral","sentiment_score":0.014083778485655785},{"text":"It's a c seven fifty, the t p link c two, c 20.","start":932.57,"end":940.815,"sentiment":"neutral","sentiment_score":-0.007819715985813392},{"text":"TP Link c 20.","start":940.815,"end":942.355,"sentiment":"neutral","sentiment_score":0.016113672638311982},{"text":"Oh, it's not.","start":948.015,"end":948.915,"sentiment":"neutral","sentiment_score":-0.11887902269760768}],"sentiment":"neutral","sentiment_score":-0.014693643969123161,"num_words":31,"start":926.49,"end":948.915},{"sentences":[{"text":"I don't think so.","start":949.135,"end":950.275,"sentiment":"neutral","sentiment_score":-0.15353528782725334},{"text":"Yep.","start":957.16,"end":957.48,"sentiment":"neutral","sentiment_score":0.030523180961608887},{"text":"Just one sec.","start":957.48,"end":958.36,"sentiment":"neutral","sentiment_score":0.011622267464796701},{"text":"Five 44O.","start":958.36,"end":959.57996,"sentiment":"neutral","sentiment_score":0.008502936689183116},{"text":"It's it just says it's Archer c 20.","start":969.765,"end":975.385,"sentiment":"neutral","sentiment_score":0.00456027127802372}],"sentiment":"neutral","sentiment_score":-0.02751461801946991,"num_words":18,"start":949.135,"end":975.385},{"sentences":[{"text":"Yeah.","start":980.16003,"end":980.66003,"sentiment":"neutral","sentiment_score":0.012993610464036465},{"text":"I'm not sure, but I don't think so.","start":982.4,"end":986.18,"sentiment":"neutral","sentiment_score":-0.06032805610448122},{"text":"It says it's AC750.","start":986.24005,"end":988.34,"sentiment":"neutral","sentiment_score":-0.02011290122754872},{"text":"A C750.","start":992.265,"end":993.805,"sentiment":"neutral","sentiment_score":0.0021622132044285536},{"text":"Yeah.","start":997.785,"end":998.285,"sentiment":"neutral","sentiment_score":0.020173050463199615}],"sentiment":"neutral","sentiment_score":-0.032849060400621966,"num_words":16,"start":980.16003,"end":998.285},{"sentences":[{"text":"No.","start":1002.505,"end":1002.90497,"sentiment":"neutral","sentiment_score":-0.03014727495610714},{"text":"Archers B20.","start":1002.90497,"end":1004.7,"sentiment":"neutral","sentiment_score":-0.02721282932907343},{"text":"Yep.","start":1008.76,"end":1009.26,"sentiment":"neutral","sentiment_score":0.03153673931956291},{"text":"It's Wi Fi five.","start":1013.16,"end":1014.46,"sentiment":"neutral","sentiment_score":0.02524799481034279},{"text":"Yep.","start":1018.075,"end":1018.575,"sentiment":"neutral","sentiment_score":0.06452395766973495}],"sentiment":"neutral","sentiment_score":0.01249774917960167,"num_words":9,"start":1002.505,"end":1018.575},{"sentences":[{"text":"Yep.","start":1051.6849,"end":1052.1849,"sentiment":"neutral","sentiment_score":0.06351222097873688},{"text":"Yeah.","start":1060.1799,"end":1060.34,"sentiment":"neutral","sentiment_score":0.09026363492012024},{"text":"It it is.","start":1060.34,"end":1061.24,"sentiment":"neutral","sentiment_score":0.1208043172955513},{"text":"It is.","start":1061.2999,"end":1061.96,"sentiment":"neutral","sentiment_score":0.09666882827877998},{"text":"Do you want me to reset the router?","start":1092.26,"end":1094.28,"sentiment":"neutral","sentiment_score":-0.1856842190027237}],"sentiment":"neutral","sentiment_score":-0.051729819178581236,"num_words":15,"start":1051.6849,"end":1094.28},{"sentences":[{"text":"Yeah.","start":1099.215,"end":1099.715,"sentiment":"neutral","sentiment_score":0.07071810960769653},{"text":"Okay.","start":1109.2949,"end":1109.695,"sentiment":"neutral","sentiment_score":0.07377014309167862},{"text":"So if, like unless the router has no issue, the Internet will work right now.","start":1109.695,"end":1116.27,"sentiment":"neutral","sentiment_score":0.13388223772247632},{"text":"Okay.","start":1116.3301,"end":1116.65,"sentiment":"neutral","sentiment_score":0.2906138300895691},{"text":"Awesome.","start":1116.65,"end":1117.15,"sentiment":"positive","sentiment_score":0.69834965467453}],"sentiment":"neutral","sentiment_score":0.16535185806845365,"num_words":19,"start":1099.215,"end":1117.15},{"sentences":[{"text":"And I also just wanna double check that on my service portal, it shows the price range is around $81.07 7.","start":1117.4501,"end":1127.0701,"sentiment":"neutral","sentiment_score":0.04866091170836063},{"text":"But I'm just wondering, like, I saw that the offer did, like, 15% discount, so it's gonna be, like, 7 76.","start":1128.1849,"end":1137.005,"sentiment":"neutral","sentiment_score":-0.01699905399055708},{"text":"I don't know why it shows $81.77.","start":1137.3049,"end":1139.645,"sentiment":"neutral","sentiment_score":-0.06902069651654788},{"text":"Yep.","start":1147.73,"end":1148.23,"sentiment":"neutral","sentiment_score":0.11471627652645112},{"text":"Yep.","start":1149.49,"end":1149.8099,"sentiment":"neutral","sentiment_score":0.11334572732448578}],"sentiment":"neutral","sentiment_score":0.008035610594293651,"num_words":51,"start":1117.4501,"end":1149.8099},{"sentences":[{"text":"That's correct.","start":1149.8099,"end":1150.63,"sentiment":"neutral","sentiment_score":0.1637718379497528},{"text":"But the original price was 89, and the 15 discount, like, yeah, it goes to, like, 76, but it shows 81 on the, like, the my service portal.","start":1167.655,"end":1181.9601,"sentiment":"neutral","sentiment_score":-0.012052173094291772},{"text":"Oh, okay.","start":1185.2201,"end":1185.8,"sentiment":"neutral","sentiment_score":-0.03160291351377964},{"text":"Okay.","start":1187.355,"end":1187.855,"sentiment":"neutral","sentiment_score":-0.017540343105793},{"text":"Okay.","start":1193.675,"end":1193.995,"sentiment":"neutral","sentiment_score":-0.003454761579632759}],"sentiment":"neutral","sentiment_score":-0.002768179483930854,"num_words":34,"start":1149.8099,"end":1193.995},{"sentences":[{"text":"So there'll be no problem with the invoice.","start":1193.995,"end":1196.015,"sentiment":"neutral","sentiment_score":-0.07131287956144661},{"text":"Okay.","start":1197.435,"end":1197.755,"sentiment":"neutral","sentiment_score":0.007190501317381859},{"text":"Awesome.","start":1197.755,"end":1198.255,"sentiment":"neutral","sentiment_score":0.1435751914978027},{"text":"Yep.","start":1206.9501,"end":1207.3501,"sentiment":"neutral","sentiment_score":0.0600297674536705},{"text":"Okay.","start":1207.3501,"end":1207.67,"sentiment":"neutral","sentiment_score":0.0656128078699112}],"sentiment":"neutral","sentiment_score":-0.024507897362733882,"num_words":12,"start":1193.995,"end":1207.67},{"sentences":[{"text":"Beautiful.","start":1207.67,"end":1208.17,"sentiment":"neutral","sentiment_score":0.3187010884284973},{"text":"Okay.","start":1212.4701,"end":1212.8701,"sentiment":"neutral","sentiment_score":0.1996345818042755},{"text":"Beautiful.","start":1212.8701,"end":1213.3701,"sentiment":"positive","sentiment_score":0.3827409148216248},{"text":"Yep.","start":1213.9901,"end":1214.39,"sentiment":"neutral","sentiment_score":0.26795870065689087},{"text":"Beautiful.","start":1214.39,"end":1214.89,"sentiment":"positive","sentiment_score":0.4031421542167664}],"sentiment":"neutral","sentiment_score":0.31443548798561094,"num_words":5,"start":1207.67,"end":1214.89},{"sentences":[{"text":"Thank you.","start":1214.9501,"end":1215.525,"sentiment":"positive","sentiment_score":0.38266991078853607},{"text":"Yep.","start":1216.0851,"end":1216.5851,"sentiment":"neutral","sentiment_score":0.09776505082845688},{"text":"And yeah.","start":1216.7251,"end":1218.025,"sentiment":"neutral","sentiment_score":0.050571899861097336},{"text":"Yep.","start":1222.725,"end":1223.225,"sentiment":"neutral","sentiment_score":0.06030627340078354},{"text":"Yeah.","start":1236.39,"end":1236.89,"sentiment":"neutral","sentiment_score":0.0038108453154563904}],"sentiment":"neutral","sentiment_score":0.1469093986919948,"num_words":7,"start":1214.9501,"end":1236.89},{"sentences":[{"text":"Pardon?","start":1238.39,"end":1238.89,"sentiment":"neutral","sentiment_score":-0.02262154221534729},{"text":"Can you can you set it okay?","start":1238.95,"end":1240.33,"sentiment":"neutral","sentiment_score":0.03548520005175045},{"text":"Okay.","start":1248.8151,"end":1249.3151,"sentiment":"neutral","sentiment_score":0.02090665139257908},{"text":"Yeah.","start":1256.495,"end":1256.8151,"sentiment":"neutral","sentiment_score":0.025071460753679276},{"text":"Sir, are you are you asking me to use the new rule out on sitcom?","start":1256.8151,"end":1260.675,"sentiment":"neutral","sentiment_score":0.01688458820184072}],"sentiment":"neutral","sentiment_score":0.021000871732831,"num_words":25,"start":1238.39,"end":1260.675},{"sentences":[{"text":"Yeah.","start":1282.735,"end":1282.975,"sentiment":"neutral","sentiment_score":0.0232398584485054},{"text":"Of course.","start":1282.975,"end":1283.555,"sentiment":"neutral","sentiment_score":0.05000233091413975},{"text":"Yeah.","start":1285.455,"end":1285.775,"sentiment":"neutral","sentiment_score":0.04289514571428299},{"text":"Of course.","start":1285.775,"end":1286.255,"sentiment":"neutral","sentiment_score":0.023093685507774353},{"text":"Because because I already signed up the six month contract.","start":1286.255,"end":1289.155,"sentiment":"neutral","sentiment_score":0.023179053887724878}],"sentiment":"neutral","sentiment_score":0.027757348492741585,"num_words":16,"start":1282.735,"end":1289.155},{"sentences":[{"text":"Yeah.","start":1291.38,"end":1291.88,"sentiment":"neutral","sentiment_score":0.08097098767757416},{"text":"Okay.","start":1294.98,"end":1295.38,"sentiment":"neutral","sentiment_score":0.07121643424034119},{"text":"And, also, like, I ordered the express postage.","start":1295.38,"end":1298.2001,"sentiment":"neutral","sentiment_score":0.0662813545204699},{"text":"Will it come by Thursday?","start":1298.26,"end":1299.64,"sentiment":"neutral","sentiment_score":0.03643890544772148},{"text":"Like, one or two days.","start":1300.34,"end":1301.72,"sentiment":"neutral","sentiment_score":0.014848602935671806}],"sentiment":"neutral","sentiment_score":0.046943789999932053,"num_words":20,"start":1291.38,"end":1301.72},{"sentences":[{"text":"One to three days.","start":1309.8251,"end":1310.625,"sentiment":"neutral","sentiment_score":0.001951918238773942},{"text":"So maximum Friday.","start":1310.625,"end":1311.765,"sentiment":"neutral","sentiment_score":-0.000011436641216278076},{"text":"Yes.","start":1312.8651,"end":1313.3651,"sentiment":"neutral","sentiment_score":0.09331338107585908},{"text":"Okay.","start":1313.425,"end":1313.8251,"sentiment":"neutral","sentiment_score":0.18609312176704407},{"text":"Good.","start":1313.8251,"end":1314.305,"sentiment":"positive","sentiment_score":0.3666309714317322}],"sentiment":"neutral","sentiment_score":0.06538108373060822,"num_words":10,"start":1309.8251,"end":1314.305},{"sentences":[{"text":"And do I have to also contact you one star rue dot com to for the activation, like, establishment?","start":1314.305,"end":1320.86,"sentiment":"neutral","sentiment_score":0.08049906554975007},{"text":"Under the box.","start":1331.9349,"end":1332.815,"sentiment":"neutral","sentiment_score":0.004241684762140115},{"text":"What's that?","start":1332.815,"end":1333.5549,"sentiment":"neutral","sentiment_score":0.006456336355768144},{"text":"Okay.","start":1336.4149,"end":1336.9149,"sentiment":"neutral","sentiment_score":0.030865244567394257},{"text":"Okay.","start":1343.695,"end":1344.195,"sentiment":"neutral","sentiment_score":0.04528865963220596}],"sentiment":"neutral","sentiment_score":0.06274130294780032,"num_words":26,"start":1314.305,"end":1344.195},{"sentences":[{"text":"Okay.","start":1348.64,"end":1348.9601,"sentiment":"neutral","sentiment_score":0.24675671756267548},{"text":"Beautiful.","start":1348.9601,"end":1349.4601,"sentiment":"positive","sentiment_score":0.47528231143951416},{"text":"Yep.","start":1353.6,"end":1354.0,"sentiment":"neutral","sentiment_score":0.1130138859152794},{"text":"Okay.","start":1354.0,"end":1354.5,"sentiment":"neutral","sentiment_score":0.09493184089660645},{"text":"Okay.","start":1354.64,"end":1355.14,"sentiment":"neutral","sentiment_score":0.1485317200422287}],"sentiment":"neutral","sentiment_score":0.21570329517126083,"num_words":5,"start":1348.64,"end":1355.14},{"sentences":[{"text":"Thank you.","start":1355.68,"end":1356.5,"sentiment":"neutral","sentiment_score":0.2419407069683075},{"text":"Sir, I can't keep two both router, like, my own one and the new one.","start":1361.845,"end":1366.905,"sentiment":"neutral","sentiment_score":-0.270140532652537},{"text":"Just Okay.","start":1367.525,"end":1375.49,"sentiment":"neutral","sentiment_score":-0.17800943180918694},{"text":"Okay.","start":1378.51,"end":1379.01,"sentiment":"neutral","sentiment_score":0.019521156325936317},{"text":"Okay.","start":1379.07,"end":1379.39,"sentiment":"neutral","sentiment_score":0.04749076813459397}],"sentiment":"neutral","sentiment_score":-0.18367778642901353,"num_words":21,"start":1355.68,"end":1379.39},{"sentences":[{"text":"That's fine.","start":1379.39,"end":1379.95,"sentiment":"neutral","sentiment_score":0.0968741923570633},{"text":"So okay.","start":1379.95,"end":1380.83,"sentiment":"neutral","sentiment_score":0.05886439420282841},{"text":"Oh, yeah.","start":1380.83,"end":1381.15,"sentiment":"neutral","sentiment_score":0.08358457684516907},{"text":"I'll I'll contact you guys later on.","start":1381.15,"end":1383.25,"sentiment":"neutral","sentiment_score":0.12810588840927398},{"text":"Thank you.","start":1383.95,"end":1384.51,"sentiment":"positive","sentiment_score":0.4523828327655792}],"sentiment":"neutral","sentiment_score":0.15201021408041318,"num_words":15,"start":1379.39,"end":1384.51},{"sentences":[{"text":"Yeah.","start":1384.51,"end":1385.01,"sentiment":"neutral","sentiment_score":0.005513656884431839},{"text":"Okay.","start":1390.5349,"end":1390.9349,"sentiment":"positive","sentiment_score":0.43851226568222046},{"text":"Awesome.","start":1390.9349,"end":1391.4149,"sentiment":"positive","sentiment_score":0.8284060955047607},{"text":"Thank you.","start":1391.4149,"end":1392.075,"sentiment":"positive","sentiment_score":0.807672768831253},{"text":"Bye.","start":1393.735,"end":1394.235,"sentiment":"positive","sentiment_score":0.44582363963127136}],"sentiment":"positive","sentiment_score":0.5556001992275318,"num_words":6,"start":1384.51,"end":1394.235},{"sentences":[{"text":"You too.","start":1395.095,"end":1395.835,"sentiment":"neutral","sentiment_score":0.2094867341220379}],"sentiment":"neutral","sentiment_score":0.2094867341220379,"num_words":2,"start":1395.095,"end":1395.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Yep.\n\nChannel 0: How can I assist\n\nChannel 1: I\n\nChannel 0: you today?\n\nChannel 1: I just signed up for Internet, like, ten minutes ago, and just wondering when would be the Internet activated?\n\nChannel 0: Okay. May I have your full name, please, for me to check your account?\n\nChannel 1: Yep. Charlie\n\nChannel 0: Okay. Hang on. Let me just check.\n\nChannel 1: Quan. Yep. Thank you.\n\nChannel 0: Okay. Shirley can yeah. We received your order, but we're still confirming with our accounts department if the payment has been successful. Then once we confirm that one, we'll proceed with the activation. So the activation usually takes twenty four hours.\n\nChannel 1: Twenty four hours.\n\nChannel 0: Yeah.\n\nChannel 1: Oh, okay.\n\nChannel 0: Or do you need it ASAP?\n\nChannel 1: Yeah. Actually.\n\nChannel 0: Yeah. Because we can activate the service within this day, but you still need to wait for the router for\n\nChannel 1: Can\n\nChannel 0: you to establish a connection.\n\nChannel 1: because my previous service provider, like, the activation ends on the like, three days later. Can I use that like, can you can you guys do those process until, like, from the midday tonight? Like, is it possible? Because, like, I but, like, the thing is I have to use Internet until 12PM today 12AM today.\n\nChannel 0: Okay. So you're still engaged with other ISP?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again?\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So then\n\nChannel 0: Yes.\n\nChannel 1: would they because I already I already canceled the service and the, like, the current billing is ending on June 12. So do I have to contact them to activate the service until twelfth? Is it correct?\n\nChannel 0: Yeah. Or until the day until your or your last day with them. Because I'm not sure if the provisioning team is already currently activating the service, so there might be a conflict with that.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Sir,\n\nChannel 0: So\n\nChannel 1: it will\n\nChannel 0: I\n\nChannel 1: take twenty four hours.\n\nChannel 0: yeah. But if you still need the Internet, is it okay if you reach out to your current provider, your previous one, for\n\nChannel 1: And\n\nChannel 0: them\n\nChannel 1: ask\n\nChannel 0: to\n\nChannel 1: them\n\nChannel 0: check?\n\nChannel 1: to activate for tonight?\n\nChannel 0: You mean from Airtel? From us?\n\nChannel 1: No. I mean, like, the previous provider. What what do what do you mean by contact to the previous provider?\n\nChannel 0: Mhmm.\n\nChannel 1: Like, you mean, for the meantime, the Airtel activate, like, during the process of activation, do I have to contact the previous provider, which is Bootsnap, to keep keep the Internet activated until\n\nChannel 0: Yes.\n\nChannel 1: the Airtel is act like, Airtel activation successfully success like,\n\nChannel 0: Yeah.\n\nChannel 1: successfully\n\nChannel 0: That's\n\nChannel 1: done?\n\nChannel 0: correct. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yes. I am not sure yet if our provisioning team is activating the service\n\nChannel 1: Okay.\n\nChannel 0: because the last update is they're still waiting for the if the payment has been successful. So if the activation is successful from\n\nChannel 1: Yep.\n\nChannel 0: Us, Ertel, within this day, probably, you might be disconnected with your current one.\n\nChannel 1: Then, like, even if I, contact to the previous provider to activate, like, keep keep it activated for a couple of days? When what about the\n\nChannel 0: Yep.\n\nChannel 1: Airtel Airtel's activation?\n\nChannel 0: Just provide us the your end date with your previous provider so that we can activate the service to that day.\n\nChannel 1: From that day.\n\nChannel 0: Yeah.\n\nChannel 1: Sir,\n\nChannel 0: From that\n\nChannel 1: it's\n\nChannel 0: day.\n\nChannel 1: it's gonna, like, it's gonna activate it smoothly right after the previous provider is done.\n\nChannel 0: Yeah. We can activate it. But after that, you still need to wait for the router.\n\nChannel 1: Oh, so you mean,\n\nChannel 0: Oh,\n\nChannel 1: like,\n\nChannel 0: yeah.\n\nChannel 1: the activation takes takes only, like, couple of minutes, but the processing\n\nChannel 0: Yeah.\n\nChannel 1: takes twenty four hours?\n\nChannel 0: Usually, the router takes three to five business days to arrive at your address.\n\nChannel 1: Three to five days?\n\nChannel 0: Yeah.\n\nChannel 1: Then what what do you mean by twenty four hours? K.\n\nChannel 0: The that's the activation of the service at the address under Airtel. But even though the service is activated, you still need to wait for the router to establish the\n\nChannel 1: Then for the total Internet connection will be succeed after five days?\n\nChannel 0: connection.\n\nChannel 1: So what you\n\nChannel 0: Yeah.\n\nChannel 1: mean?\n\nChannel 0: So, like, for example, we'll activate the service today. Then once it is successful, we'll send you the router by tomorrow. Then\n\nChannel 1: Yeah.\n\nChannel 0: once the router arrive after, like, three to five days, that's the time we can connect with the service even though, the service is activated since today.\n\nChannel 1: Is\n\nChannel 0: Just\n\nChannel 1: the service you mean is the router or just the Internet connection?\n\nChannel 0: just the connection, the Internet connection.\n\nChannel 1: Sir, the Internet connection actually takes three to five days. And, sir, the actual Internet connection will be take, like, three to five days.\n\nChannel 0: Sorry? Yeah. Because you still need to wait for the router. But if you're using your own one, if the your router is compatible, we can establish the connection to that router. We'll just send you an email instruction on how to connect your\n\nChannel 1: No. No. No. I\n\nChannel 0: own\n\nChannel 1: also ordered the like, I I ordered\n\nChannel 0: router.\n\nChannel 1: the six month contract, sir. The Rudolph\n\nChannel 0: Yes.\n\nChannel 1: will\n\nChannel 0: There is a free router included.\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: But I I, like, I don't understand why why it takes three to five days and, like, we'll have to wait.\n\nChannel 0: That's because we're going to send this by the Australian post,\n\nChannel 1: Yeah.\n\nChannel 0: a courier. Yeah.\n\nChannel 1: No. I mean, like,\n\nChannel 0: So\n\nChannel 1: just for the Internet connection. I'm not I'm not talking up the river.\n\nChannel 0: The Internet connection, the activation will take only twenty four hours or within this day.\n\nChannel 1: Okay. Then what about three to\n\nChannel 0: Yep.\n\nChannel 1: five days, you mean?\n\nChannel 0: That's the delivery of the router.\n\nChannel 1: Oh, yes. So it rather takes three to no. I ordered the express delivery. So it will take one or\n\nChannel 0: Mhmm.\n\nChannel 1: two days. Right? And just for the Internet connection,\n\nChannel 0: Yeah.\n\nChannel 1: it will be activated within twenty\n\nChannel 0: Usually\n\nChannel 1: four hours.\n\nChannel 0: yeah. If you avail the express postage, the router will take twenty four hours to three days to three days.\n\nChannel 1: Twenty four hours to three days?\n\nChannel 0: Yeah.\n\nChannel 1: What it like,\n\nChannel 0: Because\n\nChannel 1: so\n\nChannel 0: that really depends on the courier that's beyond their control.\n\nChannel 1: No. No. No. I'm I'm not actually talking about the, like, delivery. I'm I'm I'm asking for the Internet connection.\n\nLike, just actual Internet. Internet's working at my home. So will the Internet will be activated within twenty four hours?\n\nChannel 0: The case is even though the Internet service is activated within twenty four hours, You cannot connect with that without the router.\n\nChannel 1: Okay. Because\n\nChannel 0: Mhmm.\n\nChannel 1: the router router is different.\n\nChannel 0: Yeah. The\n\nChannel 1: Alright.\n\nChannel 0: router is the one who the one that will establish a connection\n\nChannel 1: Yeah.\n\nChannel 0: as well on the area?\n\nChannel 1: Okay. Then is it possible to keep in contact with the previous provider before the roll off is arrived? So actually actually, like, my previous provider, the service ends on the twelfth, like,\n\nChannel 0: Mhmm.\n\nChannel 1: three days three days later or, actually,\n\nChannel 0: Okay.\n\nChannel 1: two days later. So before then, can I can I keep in contact with the previous provider? And then,\n\nChannel 0: Mhmm.\n\nChannel 1: like, just\n\nChannel 0: Yes. Yeah. Then we'll just activate the service on Friday\n\nChannel 1: Friday instead?\n\nChannel 0: instead.\n\nChannel 1: No. Actually, Thursday sounds good. But\n\nChannel 0: Okay.\n\nChannel 1: the thing is so\n\nChannel 0: That's\n\nChannel 1: would would\n\nChannel 0: eleven.\n\nChannel 1: it be would it be seamlessly connected with the Airtel, right, like, without waiting?\n\nChannel 0: Sorry?\n\nChannel 1: Sir, if I keep my previous, like, current provider until Thursday and then change it to the Airtel when the router is came when the when the router come and\n\nChannel 0: Mhmm. So your last day with your previous provider is Friday. Right?\n\nChannel 1: yeah. No. Thursday.\n\nChannel 0: Thursday. So we'll activate the service on Thursday, then\n\nChannel 1: It will take twenty four hours.\n\nChannel 0: yeah. Mhmm.\n\nChannel 1: So, anyway, we we have to wait twenty four hours to activate, and we we can't use any Internet for in in the in the meantime. Is that correct?\n\nChannel 0: Yeah.\n\nChannel 1: Oh,\n\nChannel 0: That's correct. Mhmm.\n\nChannel 1: okay.\n\nChannel 0: So if ever I can request that the back end team can send you their router tomorrow.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So that if ever it will arrive Thursday or Friday.\n\nChannel 1: Yeah. Is there any ways to to, like, activate the Internet without any waiting? Because, like, it's pretty critical to wait, like, to not use Internet for twenty four hours.\n\nChannel 0: Hang on. Let me just check.\n\nChannel 1: Yeah. I was wondering if I just keep use the current provider while the Airtel is, like, on the activating process. And then when the once the activation is done, and can I just automatically change it to Airtel without waiting for twenty four hours?\n\nChannel 0: Okay. Hang on. Is it okay if I put you on hold? Let me just check.\n\nChannel 1: Yep. Thanks.\n\nChannel 0: Okay. Hang Hello, Charlie?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So upon confirming with our back end team, the service has been activated now at the\n\nChannel 1: Really?\n\nChannel 0: address. Yeah.\n\nChannel 1: Oh, okay. So it's\n\nChannel 0: So\n\nChannel 1: working\n\nChannel 0: that means,\n\nChannel 1: now.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: But that means you'll be disconnected with your previous one. So\n\nChannel 1: I\n\nChannel 0: you'll be having no Internet connection right now.\n\nChannel 1: okay. Then okay. So Internet's working now?\n\nChannel 0: Yeah. But we need\n\nChannel 1: But\n\nChannel 0: to\n\nChannel 1: we\n\nChannel 0: establish it to your router first.\n\nChannel 1: alright. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: And is it possible to use the Internet with the current router, or do I have to weigh that\n\nChannel 0: Actually, that depends if your current router is compatible with, optic fiber upgrade connection.\n\nChannel 1: Optic\n\nChannel 0: But it's\n\nChannel 1: fiber. Should I\n\nChannel 0: yeah.\n\nChannel 1: should I\n\nChannel 0: But\n\nChannel 1: tell you the the model name?\n\nChannel 0: yeah. Can I have the model name?\n\nChannel 1: Yep. It's a c seven fifty, the t p link c two, c\n\nChannel 0: Sorry. It's Dippelink\n\nChannel 1: 20. TP Link c 20.\n\nChannel 0: c 20. Is it a Wi Fi six router?\n\nChannel 1: Oh, it's not. I don't think so.\n\nChannel 0: Are you able to can you see the sticker at the back of your router?\n\nChannel 1: Yep. Just one\n\nChannel 0: Can\n\nChannel 1: sec.\n\nChannel 0: you\n\nChannel 1: Five\n\nChannel 0: check?\n\nChannel 1: 44O. It's it just says it's Archer c 20.\n\nChannel 0: Mhmm. Is\n\nChannel 1: Yeah.\n\nChannel 0: it the Wi Fi six router?\n\nChannel 1: I'm not sure, but I don't think so. It says it's AC750.\n\nChannel 0: Sorry? 8750.\n\nChannel 1: A C750.\n\nChannel 0: AC750.\n\nChannel 1: Yeah.\n\nChannel 0: It's so the router is TP Link c 20Archer.\n\nChannel 1: No. Archers B20.\n\nChannel 0: Archer C20AC750.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on. Let me just check this router.\n\nChannel 1: It's Wi Fi five.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: Hello, Charlie?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Is the router connected at the one port, w a n port at the NTT box?\n\nChannel 1: Yeah. It it is. It is.\n\nChannel 0: Mhmm. Okay. So upon checking the router, it has a PPPoE authentication. So it should be working fine and we we should be we can establish the connection. But we do experience this with other customer.\n\nFor some reason, the the router is cannot authenticate because it might be still locked in with the previous one. So we're going to try it right now.\n\nChannel 1: Do you want me to reset the router?\n\nChannel 0: Yeah. So what I'm going to do is send you an email instruction\n\nChannel 1: Yeah.\n\nChannel 0: on how to connect that router. Then if you need assistance, just give us a callback then or if you run into any issues.\n\nChannel 1: Okay. So if, like\n\nChannel 0: Yeah.\n\nChannel 1: unless the router has no issue, the Internet will work\n\nChannel 0: Mhmm.\n\nChannel 1: right now. Okay. Awesome. And\n\nChannel 0: Yeah.\n\nChannel 1: I also\n\nChannel 0: You can.\n\nChannel 1: just wanna double check that on my service portal, it shows the price range is around $81.07 7. But I'm just wondering, like, I saw that the offer did, like, 15% discount, so it's gonna be, like, 7 76. I don't know why it shows $81.77.\n\nChannel 0: Okay. You select the Superfamily FiberBoost, which is\n\nChannel 1: Yep.\n\nChannel 0: 500 over 500.\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Yeah. Actually, that's not the original. That's the original price. But when you receive your invoice, the 15% discount is already included, so that should be only $76.95.\n\nChannel 1: But the original price was 89, and the\n\nChannel 0: Yeah.\n\nChannel 1: 15\n\nChannel 0: Eighty nine point\n\nChannel 1: discount,\n\nChannel 0: 90\n\nChannel 1: like, yeah, it goes to, like, 76, but it shows 81\n\nChannel 0: seven.\n\nChannel 1: on the, like, the\n\nChannel 0: Yeah.\n\nChannel 1: my\n\nChannel 0: Because\n\nChannel 1: service portal.\n\nChannel 0: I had yeah. That price is not accurate with the 80\n\nChannel 1: Oh, okay.\n\nChannel 0: 9. Yeah. It has a\n\nChannel 1: Okay.\n\nChannel 0: 10% additional tax.\n\nChannel 1: Okay. So there'll\n\nChannel 0: That's\n\nChannel 1: be no\n\nChannel 0: why\n\nChannel 1: problem\n\nChannel 0: it's\n\nChannel 1: with the invoice.\n\nChannel 0: yeah. But\n\nChannel 1: Okay.\n\nChannel 0: if\n\nChannel 1: Awesome.\n\nChannel 0: ever there's a problem with the invoice, you can contact our accounts department for them to correct it or rectify the invoice.\n\nChannel 1: Yep. Okay. Beautiful.\n\nChannel 0: But, yes, you should be receiving only 76.95\n\nChannel 1: Okay.\n\nChannel 0: for your\n\nChannel 1: Beautiful.\n\nChannel 0: first bill.\n\nChannel 1: Yep. Beautiful.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Yep. And\n\nChannel 0: So yeah.\n\nChannel 1: yeah.\n\nChannel 0: And mhmm. So what I'm going to do is send you an email instruction now.\n\nChannel 1: Yep.\n\nChannel 0: Then if you run into any issues, just give us a callback then. But if we establish the connection with the router, will you still will you still be needing the new one, the one that we're going to provide?\n\nChannel 1: Yeah.\n\nChannel 0: Or yeah.\n\nChannel 1: Pardon?\n\nChannel 0: We're\n\nChannel 1: Can you\n\nChannel 0: going\n\nChannel 1: can you set it okay?\n\nChannel 0: if ever we establish the connection with your router, will you still be needing the new one?\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. If ever?\n\nChannel 1: Yeah. Sir, are you are you asking me to use the new rule out on sitcom?\n\nChannel 0: No. Like, for example, we established a connection with your router successfully later on, and you can use the service with your own router. Will will go will you still be needing the new one? Are we\n\nChannel 1: Yeah.\n\nChannel 0: going\n\nChannel 1: Of course.\n\nChannel 0: to continue send you the new one\n\nChannel 1: Yeah. Of\n\nChannel 0: if\n\nChannel 1: course.\n\nChannel 0: ever?\n\nChannel 1: Because because I already\n\nChannel 0: Okay.\n\nChannel 1: signed up the six month contract.\n\nChannel 0: Okay. Okay\n\nChannel 1: Yeah.\n\nChannel 0: then. I'll send you the email instruction then.\n\nChannel 1: Okay. And, also, like, I ordered the express postage. Will it come by Thursday? Like, one or two days.\n\nChannel 0: So via express postage, the delivery usually takes one to three days.\n\nChannel 1: One to three days. So maximum Friday.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: correct.\n\nChannel 1: Good. And do I have to also\n\nChannel 0: Mhmm.\n\nChannel 1: contact you one star rue dot com to for the activation, like, establishment?\n\nChannel 0: Yeah. So if once the router arrives, you just need to connect that one to the to the NTD box.\n\nChannel 1: Under the box. What's that?\n\nChannel 0: Yeah. The box on your wall.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Well, on that parcel, there's a cable included. That's\n\nChannel 1: Okay.\n\nChannel 0: the one you're going to use connecting the router to that box.\n\nChannel 1: Okay. Beautiful.\n\nChannel 0: Then you should yeah. The connection should be established then.\n\nChannel 1: Yep. Okay. Okay. Thank\n\nChannel 0: Just,\n\nChannel 1: you.\n\nChannel 0: like, change your current one to the new one.\n\nChannel 1: Sir, I can't keep two both router, like, my own one and the new one.\n\nChannel 0: Yeah.\n\nChannel 1: Just\n\nChannel 0: Because there's there's they're going to be a conflict with the configuration.\n\nChannel 1: Okay.\n\nChannel 0: There's only should be one router connected.\n\nChannel 1: Okay. Okay. That's fine.\n\nChannel 0: Mhmm.\n\nChannel 1: So okay. Oh, yeah. I'll I'll contact you guys later on.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you. Yeah.\n\nChannel 0: So, yeah, I'm going to send you the email structure shortly, then just give us a callback if you're into any issues.\n\nChannel 1: Okay. Awesome. Thank you.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.1583804190158844},{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"positive","sentiment_score":0.40705229341983795},{"text":"This is Maureen from Airtel tech support.","start":2.24,"end":4.66,"sentiment":"positive","sentiment_score":0.3419224662440164}],"sentiment":"positive","sentiment_score":0.3365942269563675,"channel":0,"num_words":10,"start":1.04,"end":4.66},{"sentences":[{"text":"Yep.","start":5.3599997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.4179045557975769}],"sentiment":"positive","sentiment_score":0.4179045557975769,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"How can I assist","start":5.3599997,"end":6.16,"sentiment":"positive","sentiment_score":0.4036067873239517}],"sentiment":"positive","sentiment_score":0.4036067873239517,"channel":0,"num_words":4,"start":5.3599997,"end":6.16},{"sentences":[{"text":"I","start":6.08,"end":6.58,"sentiment":"positive","sentiment_score":0.4256220757961273}],"sentiment":"positive","sentiment_score":0.4256220757961273,"channel":1,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"you today?","start":6.16,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.3284829258918762}],"sentiment":"neutral","sentiment_score":0.3284829258918762,"channel":0,"num_words":2,"start":6.16,"end":6.8199997},{"sentences":[{"text":"I just signed up for Internet, like, ten minutes ago, and just wondering when would be the Internet activated?","start":7.04,"end":12.259999,"sentiment":"neutral","sentiment_score":0.07226552676997687}],"sentiment":"neutral","sentiment_score":0.07226552676997687,"channel":1,"num_words":19,"start":7.04,"end":12.259999},{"sentences":[{"text":"Okay.","start":13.934999,"end":14.335,"sentiment":"neutral","sentiment_score":0.06789665669202805},{"text":"May I have your full name, please, for me to check your account?","start":14.335,"end":17.395,"sentiment":"neutral","sentiment_score":0.08690155010956985}],"sentiment":"neutral","sentiment_score":0.08554405772260257,"channel":0,"num_words":14,"start":13.934999,"end":17.395},{"sentences":[{"text":"Yep.","start":17.884998,"end":18.125,"sentiment":"neutral","sentiment_score":0.05548299849033356},{"text":"Charlie","start":18.125,"end":18.625,"sentiment":"neutral","sentiment_score":0.047513775527477264}],"sentiment":"neutral","sentiment_score":0.05149838700890541,"channel":1,"num_words":2,"start":17.884998,"end":18.625},{"sentences":[{"text":"Okay.","start":20.574999,"end":21.074999,"sentiment":"neutral","sentiment_score":0.0488639660179615},{"text":"Hang on.","start":22.735,"end":23.134998,"sentiment":"neutral","sentiment_score":0.04918224737048149},{"text":"Let me just check.","start":23.134998,"end":24.275,"sentiment":"neutral","sentiment_score":0.05516804661601782}],"sentiment":"neutral","sentiment_score":0.052557235317570825,"channel":0,"num_words":7,"start":20.574999,"end":24.275},{"sentences":[{"text":"Quan.","start":24.445,"end":24.525,"sentiment":"neutral","sentiment_score":0.09832638502120972},{"text":"Yep.","start":24.525,"end":24.845,"sentiment":"neutral","sentiment_score":0.18357406556606293},{"text":"Thank you.","start":24.845,"end":25.585,"sentiment":"positive","sentiment_score":0.47969476878643036}],"sentiment":"neutral","sentiment_score":0.31032249704003334,"channel":1,"num_words":4,"start":24.445,"end":25.585},{"sentences":[{"text":"Okay.","start":25.454998,"end":25.954998,"sentiment":"neutral","sentiment_score":0.286129891872406},{"text":"Shirley can yeah.","start":27.039999,"end":28.58,"sentiment":"positive","sentiment_score":0.3444523711999257},{"text":"We received your order, but we're still confirming with our accounts department if the payment has been successful.","start":28.64,"end":35.94,"sentiment":"positive","sentiment_score":0.3468889958328671},{"text":"Then once we confirm that one, we'll proceed with the activation.","start":36.559998,"end":40.26,"sentiment":"neutral","sentiment_score":0.24430868571454828},{"text":"So the activation usually takes twenty four hours.","start":40.995003,"end":44.535,"sentiment":"neutral","sentiment_score":0.20759280771017075}],"sentiment":"neutral","sentiment_score":0.29052748621963875,"channel":0,"num_words":41,"start":25.454998,"end":44.535},{"sentences":[{"text":"Twenty four hours.","start":44.945,"end":46.085,"sentiment":"neutral","sentiment_score":0.09350577493508656}],"sentiment":"neutral","sentiment_score":0.09350577493508656,"channel":1,"num_words":3,"start":44.945,"end":46.085},{"sentences":[{"text":"Yeah.","start":46.915,"end":47.415,"sentiment":"neutral","sentiment_score":0.07037664949893951}],"sentiment":"neutral","sentiment_score":0.07037664949893951,"channel":0,"num_words":1,"start":46.915,"end":47.415},{"sentences":[{"text":"Oh, okay.","start":47.745,"end":49.605,"sentiment":"neutral","sentiment_score":0.05515347979962826}],"sentiment":"neutral","sentiment_score":0.05515347979962826,"channel":1,"num_words":2,"start":47.745,"end":49.605},{"sentences":[{"text":"Or do you need it ASAP?","start":49.715,"end":51.975,"sentiment":"neutral","sentiment_score":0.014239073110123476}],"sentiment":"neutral","sentiment_score":0.014239073110123476,"channel":0,"num_words":6,"start":49.715,"end":51.975},{"sentences":[{"text":"Yeah.","start":52.465,"end":52.945,"sentiment":"neutral","sentiment_score":0.02475309930741787},{"text":"Actually.","start":52.945,"end":53.445,"sentiment":"neutral","sentiment_score":0.02845008298754692}],"sentiment":"neutral","sentiment_score":0.026601591147482395,"channel":1,"num_words":2,"start":52.465,"end":53.445},{"sentences":[{"text":"Yeah.","start":53.63,"end":53.79,"sentiment":"neutral","sentiment_score":0.0345592200756073},{"text":"Because we can activate the service within this day, but you still need to wait for the router for","start":53.79,"end":61.149998,"sentiment":"neutral","sentiment_score":0.022888889438227603}],"sentiment":"neutral","sentiment_score":0.023472405970096588,"channel":0,"num_words":20,"start":53.63,"end":61.149998},{"sentences":[{"text":"Can","start":61.120003,"end":61.620003,"sentiment":"neutral","sentiment_score":-0.03929464519023895}],"sentiment":"neutral","sentiment_score":-0.03929464519023895,"channel":1,"num_words":1,"start":61.120003,"end":61.620003},{"sentences":[{"text":"you to establish a connection.","start":61.149998,"end":62.93,"sentiment":"neutral","sentiment_score":-0.010776495188474655}],"sentiment":"neutral","sentiment_score":-0.010776495188474655,"channel":0,"num_words":5,"start":61.149998,"end":62.93},{"sentences":[{"text":"because my previous service provider, like, the activation ends on the like, three days later.","start":63.760002,"end":70.42,"sentiment":"neutral","sentiment_score":-0.13391535952687264},{"text":"Can I use that like, can you can you guys do those process until, like, from the midday tonight?","start":71.005005,"end":79.745,"sentiment":"neutral","sentiment_score":0.013621999244940909},{"text":"Like, is it possible?","start":82.285,"end":83.200005,"sentiment":"neutral","sentiment_score":-0.03193975519388914},{"text":"Because, like, I but, like, the thing is I have to use Internet until 12PM today 12AM today.","start":83.200005,"end":89.380005,"sentiment":"neutral","sentiment_score":-0.11340056732296944}],"sentiment":"neutral","sentiment_score":-0.06998002928282533,"channel":1,"num_words":56,"start":63.760002,"end":89.380005},{"sentences":[{"text":"Okay.","start":90.96999,"end":91.28999,"sentiment":"neutral","sentiment_score":-0.029051633551716805},{"text":"So you're still engaged with other ISP?","start":91.28999,"end":94.909996,"sentiment":"neutral","sentiment_score":-0.04662115392940385}],"sentiment":"neutral","sentiment_score":-0.04442496388219297,"channel":0,"num_words":8,"start":90.96999,"end":94.909996},{"sentences":[{"text":"Yeah.","start":96.08,"end":96.58,"sentiment":"neutral","sentiment_score":-0.021234670653939247}],"sentiment":"neutral","sentiment_score":-0.021234670653939247,"channel":1,"num_words":1,"start":96.08,"end":96.58},{"sentences":[{"text":"Okay.","start":98.25,"end":98.745,"sentiment":"neutral","sentiment_score":-0.012962214648723602},{"text":"So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again?","start":99.225006,"end":119.73,"sentiment":"neutral","sentiment_score":-0.011974295748299673}],"sentiment":"neutral","sentiment_score":-0.011999627002156697,"channel":0,"num_words":39,"start":98.25,"end":119.73},{"sentences":[{"text":"Okay.","start":121.61,"end":122.11,"sentiment":"neutral","sentiment_score":-0.04290002211928368}],"sentiment":"neutral","sentiment_score":-0.04290002211928368,"channel":1,"num_words":1,"start":121.61,"end":122.11},{"sentences":[{"text":"Mhmm.","start":122.59,"end":123.09,"sentiment":"neutral","sentiment_score":-0.05888386815786362}],"sentiment":"neutral","sentiment_score":-0.05888386815786362,"channel":0,"num_words":1,"start":122.59,"end":123.09},{"sentences":[{"text":"So then","start":122.65,"end":123.53,"sentiment":"neutral","sentiment_score":-0.07054488360881805}],"sentiment":"neutral","sentiment_score":-0.07054488360881805,"channel":1,"num_words":2,"start":122.65,"end":123.53},{"sentences":[{"text":"Yes.","start":123.23,"end":123.73,"sentiment":"neutral","sentiment_score":-0.0813755914568901}],"sentiment":"neutral","sentiment_score":-0.0813755914568901,"channel":0,"num_words":1,"start":123.23,"end":123.73},{"sentences":[{"text":"would they because I already I already canceled the service and the, like, the current billing is ending on June 12.","start":123.53,"end":132.725,"sentiment":"neutral","sentiment_score":-0.22173467668749036},{"text":"So do I have to contact them to activate the service until twelfth?","start":133.745,"end":137.125,"sentiment":"neutral","sentiment_score":-0.10529631261642163},{"text":"Is it correct?","start":137.66501,"end":138.485,"sentiment":"neutral","sentiment_score":-0.047882275034983955}],"sentiment":"neutral","sentiment_score":-0.1667277594474522,"channel":1,"num_words":37,"start":123.53,"end":138.485},{"sentences":[{"text":"Yeah.","start":139.245,"end":139.74,"sentiment":"neutral","sentiment_score":-0.1004418134689331},{"text":"Or until the day until your or your last day with them.","start":139.98001,"end":145.28,"sentiment":"neutral","sentiment_score":-0.12345739764471848},{"text":"Because I'm not sure if the provisioning team is already currently activating the service, so there might be a conflict with 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then.","start":1350.57,"end":1352.91,"sentiment":"neutral","sentiment_score":0.2419240598877271}],"sentiment":"neutral","sentiment_score":0.2705009713768959,"channel":0,"num_words":10,"start":1349.05,"end":1352.91},{"sentences":[{"text":"Yep.","start":1353.6,"end":1354.0,"sentiment":"neutral","sentiment_score":0.1130138859152794},{"text":"Okay.","start":1354.0,"end":1354.5,"sentiment":"neutral","sentiment_score":0.09493184089660645},{"text":"Okay.","start":1354.64,"end":1355.14,"sentiment":"neutral","sentiment_score":0.1485317200422287},{"text":"Thank","start":1355.68,"end":1356.0,"sentiment":"neutral","sentiment_score":0.3219420611858368}],"sentiment":"neutral","sentiment_score":0.16960487700998783,"channel":1,"num_words":4,"start":1353.6,"end":1356.0},{"sentences":[{"text":"Just,","start":1355.7949,"end":1356.195,"sentiment":"neutral","sentiment_score":0.202615886926651}],"sentiment":"neutral","sentiment_score":0.202615886926651,"channel":0,"num_words":1,"start":1355.7949,"end":1356.195},{"sentences":[{"text":"you.","start":1356.0,"end":1356.5,"sentiment":"neutral","sentiment_score":0.1619393527507782}],"sentiment":"neutral","sentiment_score":0.1619393527507782,"channel":1,"num_words":1,"start":1356.0,"end":1356.5},{"sentences":[{"text":"like, change your current one to the new one.","start":1356.195,"end":1359.495,"sentiment":"neutral","sentiment_score":0.0828035059902403}],"sentiment":"neutral","sentiment_score":0.0828035059902403,"channel":0,"num_words":9,"start":1356.195,"end":1359.495},{"sentences":[{"text":"Sir, I can't keep two both router, like, my own one and the new one.","start":1361.845,"end":1366.905,"sentiment":"neutral","sentiment_score":-0.270140532652537}],"sentiment":"neutral","sentiment_score":-0.270140532652537,"channel":1,"num_words":15,"start":1361.845,"end":1366.905},{"sentences":[{"text":"Yeah.","start":1367.475,"end":1367.7949,"sentiment":"neutral","sentiment_score":-0.2045306861400604}],"sentiment":"neutral","sentiment_score":-0.2045306861400604,"channel":0,"num_words":1,"start":1367.475,"end":1367.7949},{"sentences":[{"text":"Just","start":1367.525,"end":1367.765,"sentiment":"neutral","sentiment_score":-0.2438081800937653}],"sentiment":"neutral","sentiment_score":-0.2438081800937653,"channel":1,"num_words":1,"start":1367.525,"end":1367.765},{"sentences":[{"text":"Because there's there's they're going to be a conflict with the configuration.","start":1367.7949,"end":1373.78,"sentiment":"negative","sentiment_score":-0.38631172229846317}],"sentiment":"negative","sentiment_score":-0.38631172229846317,"channel":0,"num_words":12,"start":1367.7949,"end":1373.78},{"sentences":[{"text":"Okay.","start":1374.99,"end":1375.49,"sentiment":"neutral","sentiment_score":-0.1122106835246086}],"sentiment":"neutral","sentiment_score":-0.1122106835246086,"channel":1,"num_words":1,"start":1374.99,"end":1375.49},{"sentences":[{"text":"There's only should be one router connected.","start":1375.76,"end":1378.5801,"sentiment":"neutral","sentiment_score":-0.07146840489336423}],"sentiment":"neutral","sentiment_score":-0.07146840489336423,"channel":0,"num_words":7,"start":1375.76,"end":1378.5801},{"sentences":[{"text":"Okay.","start":1378.51,"end":1379.01,"sentiment":"neutral","sentiment_score":0.019521156325936317},{"text":"Okay.","start":1379.07,"end":1379.39,"sentiment":"neutral","sentiment_score":0.04749076813459397},{"text":"That's fine.","start":1379.39,"end":1379.95,"sentiment":"neutral","sentiment_score":0.0968741923570633}],"sentiment":"neutral","sentiment_score":0.06519007729366422,"channel":1,"num_words":4,"start":1378.51,"end":1379.95},{"sentences":[{"text":"Mhmm.","start":1379.68,"end":1380.18,"sentiment":"neutral","sentiment_score":0.037473682314157486}],"sentiment":"neutral","sentiment_score":0.037473682314157486,"channel":0,"num_words":1,"start":1379.68,"end":1380.18},{"sentences":[{"text":"So okay.","start":1379.95,"end":1380.83,"sentiment":"neutral","sentiment_score":0.05886439420282841},{"text":"Oh, yeah.","start":1380.83,"end":1381.15,"sentiment":"neutral","sentiment_score":0.08358457684516907},{"text":"I'll I'll contact you guys later on.","start":1381.15,"end":1383.25,"sentiment":"neutral","sentiment_score":0.12810588840927398}],"sentiment":"neutral","sentiment_score":0.10742174190553752,"channel":1,"num_words":11,"start":1379.95,"end":1383.25},{"sentences":[{"text":"Yeah.","start":1383.8401,"end":1384.245,"sentiment":"neutral","sentiment_score":0.17185592651367188}],"sentiment":"neutral","sentiment_score":0.17185592651367188,"channel":0,"num_words":1,"start":1383.8401,"end":1384.245},{"sentences":[{"text":"Thank you.","start":1383.95,"end":1384.51,"sentiment":"positive","sentiment_score":0.4523828327655792},{"text":"Yeah.","start":1384.51,"end":1385.01,"sentiment":"neutral","sentiment_score":0.005513656884431839}],"sentiment":"neutral","sentiment_score":0.30342644080519676,"channel":1,"num_words":3,"start":1383.95,"end":1385.01},{"sentences":[{"text":"So, yeah, I'm going to send you the email structure shortly, then just give us a callback if you're into any issues.","start":1384.565,"end":1390.265,"sentiment":"neutral","sentiment_score":0.13273786228488793}],"sentiment":"neutral","sentiment_score":0.13273786228488793,"channel":0,"num_words":22,"start":1384.565,"end":1390.265},{"sentences":[{"text":"Okay.","start":1390.5349,"end":1390.9349,"sentiment":"positive","sentiment_score":0.43851226568222046},{"text":"Awesome.","start":1390.9349,"end":1391.4149,"sentiment":"positive","sentiment_score":0.8284060955047607},{"text":"Thank you.","start":1391.4149,"end":1392.075,"sentiment":"positive","sentiment_score":0.807672768831253}],"sentiment":"positive","sentiment_score":0.7205659747123718,"channel":1,"num_words":4,"start":1390.5349,"end":1392.075},{"sentences":[{"text":"Okay.","start":1392.165,"end":1392.645,"sentiment":"positive","sentiment_score":0.5668847560882568},{"text":"Thank you.","start":1392.645,"end":1393.465,"sentiment":"positive","sentiment_score":0.755439817905426},{"text":"Bye.","start":1393.525,"end":1393.765,"sentiment":"positive","sentiment_score":0.49227648973464966}],"sentiment":"positive","sentiment_score":0.6425102204084396,"channel":0,"num_words":4,"start":1392.165,"end":1393.765},{"sentences":[{"text":"Bye.","start":1393.735,"end":1394.235,"sentiment":"positive","sentiment_score":0.44582363963127136}],"sentiment":"positive","sentiment_score":0.44582363963127136,"channel":1,"num_words":1,"start":1393.735,"end":1394.235},{"sentences":[{"text":"Have a great day.","start":1393.765,"end":1394.745,"sentiment":"positive","sentiment_score":0.7390810549259186}],"sentiment":"positive","sentiment_score":0.7390810549259186,"channel":0,"num_words":4,"start":1393.765,"end":1394.745},{"sentences":[{"text":"You too.","start":1395.095,"end":1395.835,"sentiment":"neutral","sentiment_score":0.2094867341220379}],"sentiment":"neutral","sentiment_score":0.2094867341220379,"channel":1,"num_words":2,"start":1395.095,"end":1395.835}]},"summary":{"result":"success","short":"A customer called Airtel tech support to activate their internet service and was advised to wait for the router to establish a connection. The agent clarified that the activation would take 24 hours and the customer was advised to keep in touch with their previous ISP and activate the service on Thursday. The agent also informed the customer of a 15% discount and advised to contact the accounts department for any issues. The customer was concerned about waiting 24 hours and was sent an email instruction and an email for activation."},"intents":{"segments":[{"text":"May I have your full name, please, for me to check your account?","start_word":38,"end_word":50,"intents":[{"intent":"Check account status","confidence_score":0.25211188}]},{"text":"We received your order, but we're still confirming with our accounts department if the payment has been successful. Then once we confirm that one, we'll proceed with the activation. So the activation usually takes twenty four hours. Twenty four hours. Yeah.","start_word":68,"end_word":108,"intents":[{"intent":"Confirm payment","confidence_score":0.37135294},{"intent":"Confirm payment status","confidence_score":0.002653606}]},{"text":"Because we can activate the service within this day, but you still need to wait for the router for Can you to establish a connection. because my previous service provider, like, the activation ends on the like, three days later. Can I use that like, can you can you guys do those process until, like, from the midday tonight? Like, is it possible?","start_word":120,"end_word":182,"intents":[{"intent":"Establish connection","confidence_score":0.29272616}]},{"text":"So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again? Okay.","start_word":211,"end_word":249,"intents":[{"intent":"Contact provisioner","confidence_score":0.00003348739}]},{"text":"But if you still need the Internet, is it okay if you reach out to your current provider, your previous one, for And them ask to them check?","start_word":338,"end_word":365,"intents":[{"intent":"Arrange internet service activation","confidence_score":0.00014871907}]},{"text":"The that's the activation of the service at the address under Airtel.","start_word":646,"end_word":657,"intents":[{"intent":"Activate service","confidence_score":0.40395182}]},{"text":"So, like, for example, we'll activate the service today. Then once it is successful, we'll send you the router by tomorrow. Then Yeah.","start_word":694,"end_word":716,"intents":[{"intent":"Send router","confidence_score":0.8148255},{"intent":"Send router","confidence_score":0.2603181}]},{"text":"We'll just send you an email instruction on how to connect your No. No.","start_word":820,"end_word":833,"intents":[{"intent":"Send email instruction","confidence_score":0.09330582}]},{"text":"Then what about three to Yep. five days, you mean? That's the delivery of the router. Oh, yes.","start_word":933,"end_word":950,"intents":[{"intent":"Inquire about delivery time","confidence_score":0.010278616}]},{"text":"it will be activated within twenty Usually four hours. yeah.","start_word":980,"end_word":989,"intents":[{"intent":"Inquire about service activation","confidence_score":0.0037728266}]},{"text":"So will the Internet will be activated within twenty four hours? The case is even though the Internet service is activated within twenty four hours, You cannot connect with that without the router. Okay. Because Mhmm. the router router is different. Yeah. The Alright. router is the one who the one that will establish a connection Yeah.","start_word":1060,"end_word":1116,"intents":[{"intent":"Confirm connection date","confidence_score":0.017863834}]},{"text":"the router router is different. Yeah.","start_word":1096,"end_word":1101,"intents":[{"intent":"Express confusion about current provider","confidence_score":0.00007736021}]},{"text":"Then is it possible to keep in contact with the previous provider before the roll off is arrived?","start_word":1123,"end_word":1140,"intents":[{"intent":"Confirm connection with previous provider","confidence_score":0.08088966}]},{"text":"So actually actually, like, my previous provider, the service ends on the twelfth, Mhmm. like, three days three days later or, actually, Okay. two days later. So before then, can I can I keep in contact with the previous provider? And then, Mhmm. like, just Yes. Yeah. Then we'll just activate the service on Friday Friday instead? instead.","start_word":1141,"end_word":1198,"intents":[{"intent":"Confirm service extension","confidence_score":0.006386965}]},{"text":"So if ever I can request that the back end team can send you their router tomorrow. Yeah. Yeah.","start_word":1326,"end_word":1344,"intents":[{"intent":"Request router","confidence_score":0.017690014},{"intent":"Check router status","confidence_score":0.07282043}]},{"text":"And is it possible to use the Internet with the current router, or do I have to weigh that Actually, that depends if your current router is compatible with, optic fiber upgrade connection.","start_word":1533,"end_word":1565,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.15031287}]},{"text":"Is it a Wi Fi six router? Oh, it's not.","start_word":1612,"end_word":1621,"intents":[{"intent":"Analyze router connectivity","confidence_score":0.00024035378}]},{"text":"just wanna double check that on my service portal, it shows the price range is around $81.07 7. But I'm just wondering, like, I saw that the offer did, like, 15% discount, so it's gonna be, like, 7 76. I don't know why it shows $81.77. Okay.","start_word":1880,"end_word":1926,"intents":[{"intent":"Verify pricing and discount","confidence_score":0.0002617416}]},{"text":"Sir, are you are you asking me to use the new rule out on sitcom? No. Like, for example, we established a connection with your router successfully later on, and you can use the service with your own router. Will will go will you still be needing the new one? Are we Yeah.","start_word":2184,"end_word":2236,"intents":[{"intent":"Confirm usage of new router","confidence_score":0.004314148}]},{"text":"I'll send you the email instruction then. Okay.","start_word":2267,"end_word":2274,"intents":[{"intent":"Send email instruction","confidence_score":0.40513062}]},{"text":"And do I have to also Mhmm. contact you one star rue dot com to for the activation, like, establishment? Yeah.","start_word":2319,"end_word":2339,"intents":[{"intent":"Activate new router","confidence_score":0.08403535}]},{"text":"So if once the router arrives, you just need to connect that one to the to the NTD box. Under the box.","start_word":2340,"end_word":2361,"intents":[{"intent":"Connect router to new box","confidence_score":0.013193462}]},{"text":"I'll I'll contact you guys later on. Yeah. Thank you.","start_word":2467,"end_word":2476,"intents":[{"intent":"Contact later","confidence_score":0.40740567}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1583804190158844},{"text":"Good afternoon. This is Maureen from Airtel tech support. How Yep. can I assist I you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.3722719252109528},{"text":"I just signed up for Internet, like, ten minutes ago, and just wondering when would be the Internet activated? Okay. May I have your full name, please, for me to check your account? Yep. Charlie Okay. Hang on. Let me just check. Quan. Yep.","start_word":18,"end_word":61,"sentiment":"neutral","sentiment_score":0.08125488460063934},{"text":"Thank you.","start_word":62,"end_word":63,"sentiment":"positive","sentiment_score":0.47562870383262634},{"text":"Okay.","start_word":64,"end_word":64,"sentiment":"neutral","sentiment_score":0.286129891872406},{"text":"Shirley can yeah. We received your order, but we're still confirming with our accounts department if the payment has been successful.","start_word":65,"end_word":85,"sentiment":"positive","sentiment_score":0.3438904583454132},{"text":"Then once we confirm that one, we'll proceed with the activation. So the activation usually takes twenty four hours. Twenty four hours. Yeah. Oh, okay. Or do you need it ASAP? Yeah. Actually. Yeah. Because we can activate the service within this day, but you still need to wait for the router for Can you to establish a connection. because my previous service provider, like, the activation ends on the like, three days later. Can I use that like, can you can you guys do those process until, like, from the midday tonight? Like, is it possible? Because, like, I but, like, the thing is I have to use Internet until 12PM today 12AM today. Okay. So you're still engaged with other ISP? Yeah. Okay. So I'll inform our provisioning team regarding this, but if ever that they already activated the service, is it okay if you reach out to your current ISP for them to activate the service under their name again? Okay. Mhmm. So then Yes. would they because I already I already canceled the service and the, like, the current billing is ending on June 12. So do I have to contact them to activate the service until twelfth? Is it correct? Yeah. Or until the day until your or your last day with them. Because I'm not sure if the provisioning team is already currently activating the service, so there might be a conflict with that. Okay. Mhmm. Sir, So it will I take twenty four hours. yeah. But if you still need the Internet, is it okay if you reach out to your current provider, your previous one, for And them ask to them check? to activate for tonight? You mean from Airtel? From us? No. I mean, like, the previous provider. What what do what do you mean by contact to the previous provider? Mhmm. Like, you mean, for the meantime, the Airtel activate, like, during the process of activation, do I have to contact the previous provider, which is Bootsnap, to keep keep the Internet activated until Yes. the Airtel is act like, Airtel activation successfully success like, Yeah. successfully That's done? correct. Mhmm. Okay. Yes. I am not sure yet if our provisioning team is activating the service Okay. because the last update is they're still waiting for the if the payment has been successful. So if the activation is successful from Yep. Us, Ertel, within this day, probably, you might be disconnected with your current one. Then, like, even if I, contact to the previous provider to activate, like, keep keep it activated for a couple of days? When what about the Yep. Airtel Airtel's activation? Just provide us the your end date with your previous provider so that we can activate the service to that day. From that day. Yeah. From Sir, that it's day. it's gonna, like, it's gonna activate it smoothly right after the previous provider is done. Yeah. We can activate it. But after that, you still need to wait for the router. Oh, so you mean, Oh, like, yeah. the activation takes takes only, like, couple of minutes, but the processing Yeah. takes twenty four hours? Usually, the router takes three to five business days to arrive at your address. Three to five days? Yeah. Then what what do you mean by twenty four hours? K. The that's the activation of the service at the address under Airtel. But even though the service is activated, you still need to wait for the router to establish the Then for the total Internet connection will be succeed after five days? connection. So what you Yeah. mean? So, like, for example, we'll activate the service today. Then once it is successful, we'll send you the router by tomorrow. Then Yeah. once the router arrive after, like, three to five days, that's the time we can connect with the service even though, the service is activated since today. Is Just the service you mean is the router or just the Internet connection? just the connection, the Internet connection. Sir, the Internet connection actually takes three to five days. And, sir, the actual Internet connection will be take, like, three to five days. Sorry? Yeah. Because you still need to wait for the router. But if you're using your own one, if the your router is compatible, we can establish the connection to that router. We'll just send you an email instruction on how to connect your No. No. No. I own also ordered the like, I I ordered router. the six month contract, sir. The Rudolph Yes. will There is a free router included. yeah. Yeah. Mhmm. But I I, like, I don't understand why why it takes three to five days and, like, we'll have to wait. That's because we're going to send this by the Australian post, Yeah. a courier. Yeah. No. I mean, So like, just for the Internet connection. I'm not I'm not talking up the river. The Internet connection, the activation will take only twenty four hours or within this day. Okay. Then what about three to Yep. five days, you mean? That's the delivery of the router. Oh, yes. So it rather takes three to no. I ordered the express delivery. So it will take one or Mhmm. two days. Right? And just for the Internet connection, Yeah. it will be activated within twenty Usually four hours. yeah. If you avail the express postage, the router will take twenty four hours to three days to three days. Twenty four hours to three days? Yeah. What it like, Because so that really depends on the courier that's beyond their control.","start_word":86,"end_word":1030,"sentiment":"neutral","sentiment_score":-0.010097558653504445},{"text":"No. No. No. I'm I'm not actually talking about the, like, delivery.","start_word":1031,"end_word":1042,"sentiment":"negative","sentiment_score":-0.4023444652557373},{"text":"I'm I'm I'm asking for the Internet connection. Like, just actual Internet. Internet's working at my home. So will the Internet will be activated within twenty four hours? The case is even though the Internet service is activated within twenty four hours, You cannot connect with that without the router. Okay. Because Mhmm. the router router is different. Yeah. The Alright. router is the one who the one that will establish a connection Yeah. as well on the area? Okay. Then is it possible to keep in contact with the previous provider before the roll off is arrived? So actually actually, like, my previous provider, the service ends on the twelfth, Mhmm. like, three days three days later or, actually, Okay. two days later. So before then, can I can I keep in contact with the previous provider? And then, Mhmm. like, just Yes. Yeah. Then we'll just activate the service on Friday Friday instead? instead. No. Actually, Thursday sounds good. But Okay. the thing is so That's would would eleven. it be would it be seamlessly connected with the Airtel, right, like, without waiting? Sorry? Sir, if I keep my previous, like, current provider until Thursday and then change it to the Airtel when the router is came when the when the router come and Mhmm. So your last day with your previous provider is Friday. Right? yeah. No. Thursday. Thursday. So we'll activate the service on Thursday, then It will take twenty four hours. yeah. Mhmm. So, anyway, we we have to wait twenty four hours to activate, and we we can't use any Internet for in in the in the meantime. Is that correct? Yeah. Oh, That's correct. Mhmm. okay. So if ever I can request that the back end team can send you their router tomorrow. Yeah. Yeah. So that if ever it will arrive Thursday or Friday. Yeah. Is there any ways to to, like, activate the Internet without any waiting? Because, like, it's pretty critical to wait, like, to not use Internet for twenty four hours. Hang on. Let me just check. Yeah. I was wondering if I just keep use the current provider while the Airtel is, like, on the activating process. And then when the once the activation is done, and can I just automatically change it to Airtel without waiting for twenty four hours? Okay. Hang on. Is it okay if I put you on hold? Let me just check. Yep. Thanks. Okay. Hang Hello, Charlie? Yep. Yeah. So upon confirming with our back end team, the service has been activated now at the Really? address. Yeah. Oh, okay. So it's So working that means, now. yeah. Yeah. But that means you'll be disconnected with your previous one. So I you'll be having no Internet connection right now. okay. Then okay. So Internet's working now? Yeah. But we need But to we establish it to your router first. alright. Okay. Mhmm. And is it possible to use the Internet with the current router, or do I have to weigh that Actually, that depends if your current router is compatible with, optic fiber upgrade connection. Optic But it's fiber. Should I yeah. should I But tell you the the model name? yeah. Can I have the model name? Yep. It's a c seven fifty, the t p link c two, c Sorry. It's Dippelink 20. TP Link c 20. c 20. Is it a Wi Fi six router? Oh, it's not. I don't think so. Are you able to can you see the sticker at the back of your router? Yep. Just one Can sec. you Five check? 44O. It's it just says it's Archer c 20. Mhmm. Is Yeah. it the Wi Fi six router? I'm not sure, but I don't think so. It says it's AC750. Sorry? 8750. A C750. AC750. Yeah. It's so the router is TP Link c 20Archer. No. Archers B20. Archer C20AC750. Yep. Okay. Hang on. Let me just check this router. It's Wi Fi five. Okay. Hang on. Yep. Hello, Charlie? Yep. Yeah. Is the router connected at the one port, w a n port at the NTT box? Yeah. It it is. It is. Mhmm. Okay. So upon checking the router, it has a PPPoE authentication. So it should be working fine and we we should be we can establish the connection. But we do experience this with other customer.","start_word":1043,"end_word":1778,"sentiment":"neutral","sentiment_score":-0.0031607644657766364},{"text":"For some reason, the the router is cannot authenticate because it might be still locked in with the previous one.","start_word":1779,"end_word":1798,"sentiment":"negative","sentiment_score":-0.44072940945625305},{"text":"So we're going to try it right now. Do you want me to reset the router? Yeah. So what I'm going to do is send you an email instruction Yeah. on how to connect that router. Then if you need assistance, just give us a callback then or if you run into any issues. Okay. So if, like Yeah. unless the router has no issue, the Internet will work Mhmm. right now. Okay.","start_word":1799,"end_word":1871,"sentiment":"neutral","sentiment_score":0.029835108667612076},{"text":"Awesome. And Yeah.","start_word":1872,"end_word":1874,"sentiment":"positive","sentiment_score":0.5168398022651672},{"text":"I also You can. just wanna double check that on my service portal, it shows the price range is around $81.07 7. But I'm just wondering, like, I saw that the offer did, like, 15% discount, so it's gonna be, like, 7 76. I don't know why it shows $81.77. Okay. You select the Superfamily FiberBoost, which is Yep. 500 over 500. Yep. That's correct. Yeah. Actually, that's not the original. That's the original price. But when you receive your invoice, the 15% discount is already included, so that should be only $76.95. But the original price was 89, and the Yeah. 15 Eighty nine point discount, 90 like, yeah, it goes to, like, 76, but it shows 81 seven. on the, like, the Yeah. my Because service portal. I had yeah. That price is not accurate with the 80 Oh, okay. 9. Yeah. It has a Okay. 10% additional tax. Okay. So there'll That's be no why problem it's with the invoice. yeah. But Okay. if Awesome. ever there's a problem with the invoice, you can contact our accounts department for them to correct it or rectify the invoice. Yep. Okay. But, Beautiful. yes, you should be receiving only 76.95 Okay. for your Beautiful. first bill. Yep.","start_word":1875,"end_word":2082,"sentiment":"neutral","sentiment_score":0.02149524070465794},{"text":"Beautiful.","start_word":2083,"end_word":2083,"sentiment":"positive","sentiment_score":0.4031421542167664},{"text":"Mhmm.","start_word":2084,"end_word":2084,"sentiment":"neutral","sentiment_score":0.22808945178985596},{"text":"Thank you.","start_word":2085,"end_word":2086,"sentiment":"positive","sentiment_score":0.3652325570583343},{"text":"Okay. Yep. And So yeah. yeah. And mhmm. So what I'm going to do is send you an email instruction now. Yep. Then if you run into any issues, just give us a callback then. But if we establish the connection with the router, will you still will you still be needing the new one, the one that we're going to provide? Yeah. Or yeah. Pardon? We're Can you going can you set it okay? if ever we establish the connection with your router, will you still be needing the new one? Okay. Mhmm. If ever? Yeah. Sir, are you are you asking me to use the new rule out on sitcom? No. Like, for example, we established a connection with your router successfully later on, and you can use the service with your own router. Will will go will you still be needing the new one? Are we Yeah. going Of course. to continue send you the new one Yeah. Of if course. ever? Because because I already Okay. signed up the six month contract. Okay. Okay Yeah. then. I'll send you the email instruction then. Okay. And, also, like, I ordered the express postage. Will it come by Thursday? Like, one or two days. So via express postage, the delivery usually takes one to three days. One to three days. So maximum Friday. Mhmm. Yeah. Yes. That's Okay. correct.","start_word":2087,"end_word":2317,"sentiment":"neutral","sentiment_score":0.026757912653865235},{"text":"Good.","start_word":2318,"end_word":2318,"sentiment":"positive","sentiment_score":0.3666309714317322},{"text":"And do I have to also Mhmm. contact you one star rue dot com to for the activation, like, establishment? Yeah. So if once the router arrives, you just need to connect that one to the to the NTD box. Under the box. What's that? Yeah. The box on your wall. Okay. Yeah. Well, on that parcel, there's a cable included. That's Okay. the one you're going to use connecting the router to that box. Okay.","start_word":2319,"end_word":2394,"sentiment":"neutral","sentiment_score":0.04667305573821068},{"text":"Beautiful.","start_word":2395,"end_word":2395,"sentiment":"positive","sentiment_score":0.47528231143951416},{"text":"Then you should yeah. The connection should be established then. Yep. Okay. Okay. Thank Just, you. like, change your current one to the new one. Sir, I can't keep two both router, like, my own one and the new one. Yeah.","start_word":2396,"end_word":2436,"sentiment":"neutral","sentiment_score":0.005331630352884531},{"text":"Just Because there's there's they're going to be a conflict with the configuration.","start_word":2437,"end_word":2449,"sentiment":"negative","sentiment_score":-0.37254464626312256},{"text":"Okay. There's only should be one router connected. Okay. Okay. That's fine. Mhmm. So okay. Oh, yeah. I'll I'll contact you guys later on. Yeah.","start_word":2450,"end_word":2474,"sentiment":"neutral","sentiment_score":0.04833744093775749},{"text":"Thank you.","start_word":2475,"end_word":2476,"sentiment":"positive","sentiment_score":0.4355766177177429},{"text":"Yeah. So, yeah, I'm going to send you the email structure shortly, then just give us a callback if you're into any issues.","start_word":2477,"end_word":2499,"sentiment":"neutral","sentiment_score":0.13025831787482553},{"text":"Okay. Awesome. Thank you. Okay. Thank you. Bye. Bye. Have a great day. You too.","start_word":2500,"end_word":2514,"sentiment":"positive","sentiment_score":0.633537232875824}],"average":{"sentiment":"neutral","sentiment_score":0.011397969507209447}}}}