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Have you received my SMS and email? K. Yeah. Mhmm. Yeah. That's correct. Since you'll be using your own router, you're the one who is responsible for configuring it. But I can walk you through right now over the phone if you want. Okay. Mhmm. Okay. Can we please reset the router first? Yeah, to ensure a clean start? So on the back of your router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until the router restarts. Let me know once the router lights are back on and stable. Get a pen. Yeah. Mhmm. No. You can do that still even though the router is turned on. Are the lights of the router flashing? Okay. It's stable now? Mhmm. Okay. I see. Okay. Could you please plug in the router to the entity box? Can you see the box mounted on your wall, a black or a white one? Mhmm. Like the Supa box Supa network box. Sorry? Mhmm. Can you connect the router to that box, please? Is there an available port? Is the yellow cable connected on your router? Mhmm. Yeah. The yellow cable. Please connect it to the NGT box in the first port, or is there only one port available? Only one port available at the NTT box. Yeah. It's okay. Can you the NTG box, may I know what color is it is? Is it white, black? Mhmm. A small one? Okay. Is there an available port still that we can plug in a port? We can plug in the cable? Okay. Is it okay if you send me a picture of your Ziploc there for me to also see it? I'm going to send you an another email. I'll reply to the first one, and then just just response with the pictures, and I'll get back to you. Is that okay? Okay then. Please do wait for my another email then. Then I'll get back to you. Okay? 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Hello. Good afternoon. This is Marie again from Airtel tech support. Yeah.\n\nI just wanted to inform you that we have successfully activated the service on your address. Have you received my SMS and email? K. Yeah. Mhmm.\n\nYeah. That's correct. Since you'll be using your own router, you're the one who is responsible for configuring it. But I can walk you through right now over the phone if you want. Okay.\n\nMhmm. Okay. Can we please reset the router first? Yeah, to ensure a clean start? So on the back of your router, there's a small hole or button labeled reset.\n\nPlease press and hold that button for about thirty seconds until the router restarts. Let me know once the router lights are back on and stable. Get a pen. Yeah. Mhmm.\n\nNo. You can do that still even though the router is turned on. Are the lights of the router flashing? Okay. It's stable now?\n\nMhmm. Okay. I see. Okay. Could you please plug in the router to the entity box?\n\nCan you see the box mounted on your wall, a black or a white one? Mhmm. Like the Supa box Supa network box. Sorry? Mhmm.\n\nCan you connect the router to that box, please? Is there an available port? Is the yellow cable connected on your router? Mhmm. Yeah.\n\nThe yellow cable. Please connect it to the NGT box in the first port, or is there only one port available? Only one port available at the NTT box. Yeah. It's okay.\n\nCan you the NTG box, may I know what color is it is? Is it white, black? Mhmm. A small one? Okay.\n\nIs there an available port still that we can plug in a port? We can plug in the cable? Okay. Is it okay if you send me a picture of your Ziploc there for me to also see it? I'm going to send you an another email.\n\nI'll reply to the first one, and then just just response with the pictures, and I'll get back to you. Is that okay? Okay then. Please do wait for my another email then. 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white one?","start":181.785,"end":187.405,"sentiment":"neutral","sentiment_score":-0.002631893133123716},{"text":"Mhmm.","start":193.97,"end":194.47,"sentiment":"neutral","sentiment_score":-0.04200318455696106},{"text":"Like the Supa box Supa network box.","start":194.77,"end":198.47,"sentiment":"neutral","sentiment_score":-0.004209520694400583},{"text":"Sorry?","start":200.69,"end":201.19,"sentiment":"neutral","sentiment_score":-0.04756452143192291},{"text":"Mhmm.","start":211.505,"end":212.005,"sentiment":"neutral","sentiment_score":0.035377487540245056}],"sentiment":"neutral","sentiment_score":-0.0049254104122519494,"num_words":25,"start":181.785,"end":212.005},{"sentences":[{"text":"Can you connect the router to that box, please?","start":212.625,"end":215.445,"sentiment":"neutral","sentiment_score":0.045000013791852526},{"text":"Is there an available port?","start":216.59,"end":218.29,"sentiment":"neutral","sentiment_score":0.010181470587849618},{"text":"Is the yellow cable 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Yes. Hello? Yeah. Yeah. Yeah. I I have received SMS. But, like, do do I need to, like, connect? Yeah. I'm a little bit little bit confused. Do I need to set up my router myself? Yeah. That that would be great. Yeah. I need to reset the router. Okay. Okay. Oh, do I do I need to, like it's like a small hole. Right? And it shoots. Right. Okay. Okay. Option. So I need to turn turn off the router first. Okay. Okay. Yeah. It it's reset already. Yeah. Yeah. It's green light. Yeah. But, like, there's the the lights on the most right hand side. I think it's the Internet. Oh, it's it's it's orange. White one. It's it's it's it's q t u p o e? It's there there's a white white box. Oh, it's a it's a black box. Yes. Yeah. Which is there any, like, rich cable? There's a lot of cable, like yellow Yeah. Yeah. It's connected. Yeah. It's just it's just plugged in, but it's still orange. What what what do you mean? Like like, can can you repeat? I I I don't understand. Do you mean, like, the the I think it's a it's a black box. Yeah. It's a super neck super network label on it. It is that one. Yeah. It's just there's three cables plugged in in the box, like yellow, white, and and and blue. It's already plugged in. Yeah. Is this the number that you are calling me? Oh, okay. Oh, yeah. Sure. Okay. Okay. Okay. Okay. Okay. 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box.","start":302.375,"end":307.11502,"sentiment":"neutral","sentiment_score":-0.07083858948733125},{"text":"Yeah.","start":307.815,"end":308.135,"sentiment":"neutral","sentiment_score":0.003259969875216484},{"text":"It's a super neck super network label on it.","start":308.135,"end":312.39502,"sentiment":"neutral","sentiment_score":-0.005233952465156714},{"text":"It is that one.","start":314.21503,"end":315.17502,"sentiment":"neutral","sentiment_score":0.019111743196845055}],"sentiment":"neutral","sentiment_score":-0.07680176099705877,"num_words":33,"start":287.39,"end":315.17502},{"sentences":[{"text":"Yeah.","start":315.17502,"end":315.51,"sentiment":"neutral","sentiment_score":0.03805570676922798},{"text":"It's just there's three cables plugged in in the box, like yellow, white, and and and blue.","start":326.55002,"end":335.105,"sentiment":"neutral","sentiment_score":-0.014649598914034227},{"text":"It's already plugged 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Hello.\n\nChannel 1: Yes. Hello?\n\nChannel 0: Good afternoon. This is Marie again from Airtel tech\n\nChannel 1: Yeah.\n\nChannel 0: support. Yeah. I just wanted to inform you that we have successfully activated the service on your address. Have you received my SMS and email?\n\nChannel 1: Yeah. Yeah. I I have received SMS.\n\nChannel 0: K.\n\nChannel 1: But,\n\nChannel 0: Yeah.\n\nChannel 1: like, do do I need to, like, connect? Yeah. I'm a little bit little bit confused.\n\nChannel 0: Mhmm.\n\nChannel 1: Do I need to set up my\n\nChannel 0: Yeah. That's correct. Since you'll be using\n\nChannel 1: router\n\nChannel 0: your own router, you're the one who is responsible for configuring it. But I can walk\n\nChannel 1: myself?\n\nChannel 0: you through right now over the phone if you want.\n\nChannel 1: Yeah. That that would be great.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Okay. Can we please reset the router first?\n\nChannel 1: I need to reset the router.\n\nChannel 0: Yeah, to\n\nChannel 1: Okay.\n\nChannel 0: ensure a clean start? So on the back of your router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until the router restarts. Let me know once the router lights are back on and stable.\n\nChannel 1: Okay. Oh, do I do I need to, like it's like a small hole. Right? And it shoots. Right.\n\nChannel 0: Get a pen.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Okay. Option. So I need to turn turn off the router first.\n\nChannel 0: No. You can do that still even though the router is turned on.\n\nChannel 1: Okay. Okay. Yeah. It it's reset\n\nChannel 0: Are the lights\n\nChannel 1: already.\n\nChannel 0: of the router flashing?\n\nChannel 1: Yeah. Yeah. It's green light.\n\nChannel 0: Okay. It's stable now?\n\nChannel 1: Yeah. But, like, there's the the lights on the most right hand side. I think it's the Internet. Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: it's it's\n\nChannel 0: Okay. I see.\n\nChannel 1: it's orange.\n\nChannel 0: Okay. Could you please plug in the router to the entity box? Can you see the box mounted on your wall, a black or a white one?\n\nChannel 1: White one.\n\nChannel 0: Mhmm.\n\nChannel 1: It's\n\nChannel 0: Like\n\nChannel 1: it's\n\nChannel 0: the\n\nChannel 1: it's it's\n\nChannel 0: Supa\n\nChannel 1: q\n\nChannel 0: box\n\nChannel 1: t u\n\nChannel 0: Supa\n\nChannel 1: p o\n\nChannel 0: network\n\nChannel 1: e?\n\nChannel 0: box. Sorry?\n\nChannel 1: It's there there's a white white box. Oh, it's a it's a black box. Yes.\n\nChannel 0: Mhmm. Can you connect the router to that box, please?\n\nChannel 1: Yeah.\n\nChannel 0: Is there an available port?\n\nChannel 1: Which is there any, like, rich cable? There's a lot of cable, like yellow\n\nChannel 0: Is the yellow cable connected on your router?\n\nChannel 1: Yeah. Yeah. It's connected.\n\nChannel 0: Mhmm. Yeah. The yellow cable. Please connect it to the NGT box in the first port, or is there only one port available?\n\nChannel 1: Yeah. It's just it's just plugged in, but it's still orange.\n\nChannel 0: Only one port available at the NTT box.\n\nChannel 1: What what what do you mean? Like like, can can you repeat? I I I don't understand.\n\nChannel 0: Yeah. It's okay. Can you the NTG box, may I know what color is it is? Is it white, black?\n\nChannel 1: Do you mean, like, the the I think it's a it's a black box. Yeah. It's\n\nChannel 0: Mhmm. A\n\nChannel 1: a super\n\nChannel 0: small one?\n\nChannel 1: neck super network label on it.\n\nChannel 0: Okay.\n\nChannel 1: It is that one. Yeah.\n\nChannel 0: Is there an available port still that we can plug in a port? We can plug in the cable?\n\nChannel 1: It's just there's three cables plugged in in the box, like yellow, white, and and and blue.\n\nChannel 0: Okay.\n\nChannel 1: It's already\n\nChannel 0: Is it okay\n\nChannel 1: plugged in.\n\nChannel 0: if you send me a picture of\n\nChannel 1: Yeah.\n\nChannel 0: your Ziploc there for me to also see it?\n\nChannel 1: Is this the number that you are calling me?\n\nChannel 0: I'm going to send you an another email. I'll\n\nChannel 1: Oh, okay.\n\nChannel 0: reply to the first one, and then just just response with the pictures, and I'll get back to you. Is that okay?\n\nChannel 1: Oh, yeah. Sure. Okay.\n\nChannel 0: Okay then.\n\nChannel 1: Okay.\n\nChannel 0: Please do wait\n\nChannel 1: Okay.\n\nChannel 0: for my another email then. Then I'll get back to you. Okay? Bye for\n\nChannel 1: Okay.\n\nChannel 0: now.\n\nChannel 1: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.036301396787166595}],"sentiment":"neutral","sentiment_score":0.036301396787166595,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Yes.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.10922779142856598},{"text":"Hello.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.10795201361179352}],"sentiment":"neutral","sentiment_score":0.10858990252017975,"channel":0,"num_words":2,"start":3.12,"end":3.84},{"sentences":[{"text":"Yes.","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.18297109007835388},{"text":"Hello?","start":4.08,"end":4.58,"sentiment":"positive","sentiment_score":0.3493179678916931}],"sentiment":"neutral","sentiment_score":0.2661445289850235,"channel":1,"num_words":2,"start":3.52,"end":4.58},{"sentences":[{"text":"Good 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another email then.","start":366.455,"end":368.395,"sentiment":"neutral","sentiment_score":-0.000508517274283804},{"text":"Then I'll get back to you.","start":369.735,"end":370.935,"sentiment":"neutral","sentiment_score":0.04218852147459984},{"text":"Okay?","start":370.935,"end":371.335,"sentiment":"neutral","sentiment_score":0.035151563584804535},{"text":"Bye 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bye.","start":372.59894,"end":373.33893,"sentiment":"neutral","sentiment_score":-0.01539713516831398}],"sentiment":"neutral","sentiment_score":0.006093254933754598,"channel":1,"num_words":3,"start":371.87894,"end":373.33893}]},"summary":{"result":"success","short":"A representative from Airtel tech called a customer to inform them that their service has been activated on their address. The customer was confused about how to reset their router and the representative provided guidance over the phone. The customer was instructed to connect their router to a specific box and provided with a picture of the yellow cable and white box. The call ended with the representative promising to send an email and the customer thanking them."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10911307483911514},{"text":"Good Hello?","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3825004696846008},{"text":"afternoon. This is Marie again from Airtel tech Yeah. support.","start_word":6,"end_word":15,"sentiment":"neutral","sentiment_score":0.2473381757736206},{"text":"Yeah. I just wanted to inform you that we have successfully activated the service on your address.","start_word":16,"end_word":32,"sentiment":"positive","sentiment_score":0.4654640257358551},{"text":"Have you received my SMS and email? Yeah. Yeah. I I have received SMS. K. But, Yeah. like, do do I need to, like, connect? Yeah.","start_word":33,"end_word":58,"sentiment":"neutral","sentiment_score":0.018153991550207135},{"text":"I'm a little bit little bit confused.","start_word":59,"end_word":65,"sentiment":"negative","sentiment_score":-0.33548733592033386},{"text":"Mhmm. Do I need to set up my Yeah. That's correct. Since you'll be using router your own router, you're the one who is responsible for configuring it. But I can walk myself? you through right now over the phone if you want.","start_word":66,"end_word":108,"sentiment":"neutral","sentiment_score":-0.004357894416898489},{"text":"Yeah. That that would be great.","start_word":109,"end_word":114,"sentiment":"positive","sentiment_score":0.5350522994995117},{"text":"Okay. Yeah. Mhmm. Okay. Can we please reset the router first? I need to reset the router. Yeah, to Okay. ensure a clean start? So on the back of your router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until the router restarts. Let me know once the router lights are back on and stable. Okay. Oh, do I do I need to, like it's like a small hole. Right? And it shoots. Right. Get a pen. Okay. Yeah. Mhmm. Okay. Option. So I need to turn turn off the router first. No. You can do that still even though the router is turned on. Okay. Okay. Yeah. It it's reset Are the lights already. of the router flashing? Yeah. Yeah. It's green light. Okay. It's stable now? Yeah. But, like, there's the the lights on the most right hand side. I think it's the Internet. Oh, Mhmm. it's it's Okay. I see. it's orange. Okay. Could you please plug in the router to the entity box? Can you see the box mounted on your wall, a black or a white one? White one. Mhmm. It's Like it's the it's it's Supa q box t u Supa p o network e? box. Sorry? It's there there's a white white box. Oh, it's a it's a black box. Yes. Mhmm. Can you connect the router to that box, please? Yeah. Is there an available port? Which is there any, like, rich cable? There's a lot of cable, like yellow Is the yellow cable connected on your router? Yeah. Yeah. It's connected. Mhmm. Yeah. The yellow cable. Please connect it to the NGT box in the first port, or is there only one port available? Yeah. It's just it's just plugged in, but it's still orange. Only one port available at the NTT box. What what what do you mean? Like like, can can you repeat? I I I don't understand. Yeah. It's okay. Can you the NTG box, may I know what color is it is? Is it white, black? Do you mean, like, the the I think it's a it's a black box. Yeah. It's Mhmm. A a super small one? neck super network label on it. Okay. It is that one. Yeah. Is there an available port still that we can plug in a port? We can plug in the cable? It's just there's three cables plugged in in the box, like yellow, white, and and and blue. Okay. It's already Is it okay plugged in. if you send me a picture of Yeah. your Ziploc there for me to also see it? Is this the number that you are calling me? I'm going to send you an another email. I'll Oh, okay. reply to the first one, and then just just response with the pictures, and I'll get back to you. Is that okay? Oh, yeah. Sure. Okay. Okay then. Okay. Please do wait Okay. for my another email then. Then I'll get back to you. Okay? Bye for Okay. now. Okay. Bye bye.","start_word":115,"end_word":630,"sentiment":"neutral","sentiment_score":-0.002887946786810175}],"average":{"sentiment":"neutral","sentiment_score":0.01447199066773104}}}}