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My name is Indu. My query might seem a little different from the others because I'm talking about I'm speaking support for a number that's taken in India. Yes. Which I sort of I don't really use it here at MetroJexa for banking.\n\nI'm just wondering if you are able to help me with it. Mhmm. Okay. Okay. Okay.\n\nSo you're not connected to Airtel India at all. Right? That's what you're saying. Okay. Not a problem.\n\nThank you so much. You too. 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You have reached your account. How may I help you today?\n\nChannel 1: Hi. My name is Indu. My query might seem a little different from the others because I'm talking about I'm speaking support for a number that's taken in India.\n\nChannel 0: Oh, your Indian phone number.\n\nChannel 1: Yes. Which I sort of I don't really use it here at MetroJexa for banking. I'm just wondering if you are able to help me with it.\n\nChannel 0: Yeah. I'm so sorry. You have reached a wrong phone number. We appreciate your call, but this is Airtel Australia. We are a separate company, and what we do is to provide Internet services within\n\nChannel 1: Mhmm.\n\nChannel 0: Australia\n\nChannel 1: Okay.\n\nChannel 0: and the\n\nChannel 1: Okay.\n\nChannel 0: mobile plan services.\n\nChannel 1: Okay. So you're not connected to Airtel India at all. Right? That's what\n\nChannel 0: That\n\nChannel 1: you're\n\nChannel 0: is\n\nChannel 1: saying.\n\nChannel 0: correct. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: We're not connected.\n\nChannel 1: Not a problem. Thank you so much.\n\nChannel 0: Alright. You're welcome. Be safe. Bye bye.\n\nChannel 1: You too. 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The agent apologizes for the mistake and informs the customer that they are a separate company and can only provide internet services within Australia. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"You have reached your account. How may I help you today? Hi.","start_word":2,"end_word":13,"intents":[{"intent":"Request help with account","confidence_score":0.0002139711}]}]},"sentiments":{"segments":[{"text":"Good afternoon. You have reached your account. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.3607304096221924},{"text":"Hi. My name is Indu. My query might seem a little different from the others because I'm talking about I'm speaking support for a number that's taken in India. Oh, your Indian phone number. Yes. Which I sort of I don't really use it here at MetroJexa for banking. I'm just wondering if you are able to help me with it. Yeah. I'm so sorry. You have reached a wrong phone number. We appreciate your call, but this is Airtel Australia. We are a separate company, and what we do is to provide Internet services within Mhmm. Australia Okay. and the Okay. mobile plan services. Okay. So you're not connected to Airtel India at all. Right? That's what That you're is saying. correct. Yeah. Okay. We're not connected. Not a problem.","start_word":13,"end_word":143,"sentiment":"neutral","sentiment_score":-0.04170197620987892},{"text":"Thank you so much.","start_word":144,"end_word":147,"sentiment":"positive","sentiment_score":0.5156232714653015},{"text":"Alright.","start_word":148,"end_word":148,"sentiment":"neutral","sentiment_score":0.28461703658103943},{"text":"You're welcome. Be safe.","start_word":149,"end_word":152,"sentiment":"positive","sentiment_score":0.4306095540523529},{"text":"Bye bye. You too. 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