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Yes. Yeah. Who am I speaking to, please? Sorry.\n\nI can identify what issue it is. Hi, Glenn. How are you, mate? Yep. I think there there is you you'll be receiving another text message very shortly.\n\nThere is an outage in in that area, which is affecting your your sorry? Yeah. It's a network issue, which regarding the network itself. So the super networks have got their technicians or third party technicians out there on board looking and trying to find out. No.\n\nNo. Just yeah. There's a there's a your building, but I think there's other buildings in the area that have been affected by it. So I don't we don't know exactly what the course route is, but, hopefully, we'll find out soon and try and get it resolved as soon as possible. If it was a you issue, I would have got you last night.\n\nI wouldn't let you go back. Alright. No stress, mate. We'll keep you updated as we receive further information from the network providers. Alright.\n\nThanks, mate. Cheers. You too, mate. 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Hello? Yeah. Hi. I wanted to follow-up on the connectivity issue we're having at the moment.\n\nAre you able to help me with Sure. Glenn Angus. Yeah. Good. We've spoken a few times over the past.\n\nOkay. So it's not a so it's not a it's an area problem, is it? That's yeah. That's fine. We've only just arrived back from Melbourne late last night or yet last night.\n\nSo I wasn't sure whether it was a just an ongoing issue we've had here with our modem or whatever. That's why I thought I'll check-in, you see. So Okay. No stress. Alright.\n\nAll good. That's fine. As long as I know it's not a a me issue, then it's it's it's more of what I was trying to get at. No. No.\n\nPerfect. Thanks, mate. Appreciate it. Alright. Talk to you later.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.017441852018237114},{"text":"Hello?","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.015473353676497936},{"text":"Yeah.","start":6.72,"end":7.04,"sentiment":"neutral","sentiment_score":0.029656264930963516},{"text":"Hi.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.03020681068301201},{"text":"I wanted to follow-up on the connectivity issue we're having at the moment.","start":8.639999,"end":13.46,"sentiment":"neutral","sentiment_score":0.001358764604307138}],"sentiment":"neutral","sentiment_score":0.006496601244982551,"num_words":17,"start":4.3199997,"end":13.46},{"sentences":[{"text":"Are you able to help me with Sure.","start":14.795,"end":20.635,"sentiment":"neutral","sentiment_score":0.017852457356639206},{"text":"Glenn Angus.","start":20.635,"end":21.455,"sentiment":"neutral","sentiment_score":0.00499994563870132},{"text":"Yeah.","start":23.515,"end":23.755001,"sentiment":"neutral","sentiment_score":0.11841291189193726},{"text":"Good.","start":23.755001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.2208860814571381},{"text":"We've spoken a few times over the past.","start":24.555,"end":26.654999,"sentiment":"neutral","sentiment_score":-0.012598891102243215}],"sentiment":"neutral","sentiment_score":0.019566370733082296,"num_words":20,"start":14.795,"end":26.654999},{"sentences":[{"text":"Okay.","start":32.170002,"end":32.57,"sentiment":"neutral","sentiment_score":-0.04552178829908371},{"text":"So it's not a so it's not a it's an area problem, is it?","start":32.57,"end":37.23,"sentiment":"neutral","sentiment_score":-0.06604766606220178},{"text":"That's yeah.","start":49.065,"end":50.665,"sentiment":"neutral","sentiment_score":0.01124617550522089},{"text":"That's fine.","start":50.665,"end":51.065,"sentiment":"neutral","sentiment_score":0.10811746120452882},{"text":"We've only just arrived back from Melbourne late last night or yet last night.","start":51.065,"end":54.76,"sentiment":"neutral","sentiment_score":-0.1323930738227708}],"sentiment":"neutral","sentiment_score":-0.07833226888694546,"num_words":33,"start":32.170002,"end":54.76},{"sentences":[{"text":"So I wasn't sure whether it was a just an ongoing issue we've had here with our modem or whatever.","start":54.76,"end":59.32,"sentiment":"neutral","sentiment_score":-0.16380236074328422},{"text":"That's why I thought I'll check-in, you see.","start":59.32,"end":60.92,"sentiment":"neutral","sentiment_score":-0.09380155522376299},{"text":"So Okay.","start":60.92,"end":66.76501,"sentiment":"neutral","sentiment_score":-0.06737138889729977},{"text":"No stress.","start":66.76501,"end":67.40501,"sentiment":"neutral","sentiment_score":-0.03842935338616371},{"text":"Alright.","start":67.40501,"end":67.725006,"sentiment":"neutral","sentiment_score":0.02942078933119774}],"sentiment":"neutral","sentiment_score":-0.12753455611792477,"num_words":33,"start":54.76,"end":67.725006},{"sentences":[{"text":"All good.","start":67.725006,"end":68.385,"sentiment":"neutral","sentiment_score":-0.07415400817990303},{"text":"That's fine.","start":74.125,"end":74.685005,"sentiment":"neutral","sentiment_score":0.13755621016025543},{"text":"As long as I know it's not a a me issue, then it's it's it's more of what I was trying to get at.","start":74.685005,"end":79.71,"sentiment":"neutral","sentiment_score":-0.05752535373903811},{"text":"No.","start":82.03,"end":82.19,"sentiment":"neutral","sentiment_score":-0.14918342232704165},{"text":"No.","start":82.19,"end":82.69,"sentiment":"neutral","sentiment_score":-0.09814877808094025}],"sentiment":"neutral","sentiment_score":-0.050037876206139725,"num_words":30,"start":67.725006,"end":82.69},{"sentences":[{"text":"Perfect.","start":89.229996,"end":89.729996,"sentiment":"neutral","sentiment_score":0.284731924533844},{"text":"Thanks, mate.","start":90.83,"end":91.47,"sentiment":"positive","sentiment_score":0.3972086012363434},{"text":"Appreciate it.","start":91.47,"end":92.11,"sentiment":"positive","sentiment_score":0.5507698953151703},{"text":"Alright.","start":92.11,"end":92.43,"sentiment":"neutral","sentiment_score":0.17405204474925995},{"text":"Talk to you later.","start":92.43,"end":93.07,"sentiment":"neutral","sentiment_score":0.14112390764057636}],"sentiment":"neutral","sentiment_score":0.29192365929484365,"num_words":10,"start":89.229996,"end":93.07},{"sentences":[{"text":"Bye.","start":93.07,"end":93.57,"sentiment":"neutral","sentiment_score":0.06845685839653015}],"sentiment":"neutral","sentiment_score":0.06845685839653015,"num_words":1,"start":93.07,"end":93.57}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Hi. I wanted to follow-up on the connectivity issue we're having at the moment. Are you able to help me with\n\nChannel 0: Yeah. Who am I speaking to, please? Sorry. I can identify what issue it is.\n\nChannel 1: Sure. Glenn Angus.\n\nChannel 0: Hi, Glenn. How are you, mate? Yep.\n\nChannel 1: Yeah. Good.\n\nChannel 0: I think\n\nChannel 1: We've spoken\n\nChannel 0: there there\n\nChannel 1: a few\n\nChannel 0: is\n\nChannel 1: times over the past.\n\nChannel 0: you you'll be receiving another text message very shortly. There is an outage in in that area, which is affecting\n\nChannel 1: Okay. So\n\nChannel 0: your\n\nChannel 1: it's not\n\nChannel 0: your\n\nChannel 1: a so\n\nChannel 0: sorry?\n\nChannel 1: it's not a it's an area problem, is it?\n\nChannel 0: Yeah. It's a network issue, which regarding the network itself. So the super networks have got their technicians or third party technicians out there on board looking and trying to find out.\n\nChannel 1: That's yeah. That's fine. We've only just arrived back from Melbourne late last night or yet last night. So I wasn't sure whether it was a just an ongoing issue we've had here with our modem\n\nChannel 0: No.\n\nChannel 1: or whatever.\n\nChannel 0: No.\n\nChannel 1: That's\n\nChannel 0: Just\n\nChannel 1: why I thought I'll check-in, you see. So\n\nChannel 0: yeah. There's a there's a your building, but I think there's other buildings in the area that have been affected by it.\n\nChannel 1: Okay. No stress.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: I don't\n\nChannel 1: All good.\n\nChannel 0: we don't know exactly what the course route is, but, hopefully, we'll find out soon and try and get it resolved as soon as possible.\n\nChannel 1: That's fine. As long as I know it's not a a me issue, then it's it's it's\n\nChannel 0: If\n\nChannel 1: more\n\nChannel 0: it\n\nChannel 1: of\n\nChannel 0: was\n\nChannel 1: what\n\nChannel 0: a\n\nChannel 1: I was\n\nChannel 0: you\n\nChannel 1: trying\n\nChannel 0: issue,\n\nChannel 1: to get\n\nChannel 0: I\n\nChannel 1: at.\n\nChannel 0: would have got you last night. I wouldn't let you go back.\n\nChannel 1: No. No.\n\nChannel 0: Alright. No stress, mate. We'll keep you updated as we receive further information from\n\nChannel 1: Perfect.\n\nChannel 0: the network providers.\n\nChannel 1: Thanks,\n\nChannel 0: Alright. Thanks,\n\nChannel 1: mate.\n\nChannel 0: mate.\n\nChannel 1: Appreciate it.\n\nChannel 0: Cheers.\n\nChannel 1: Alright.\n\nChannel 0: You\n\nChannel 1: Talk\n\nChannel 0: too,\n\nChannel 1: to you\n\nChannel 0: mate.\n\nChannel 1: later.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.010257776826620102}],"sentiment":"neutral","sentiment_score":0.010257776826620102,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.017441852018237114},{"text":"Hello?","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.015473353676497936}],"sentiment":"neutral","sentiment_score":0.016457602847367525,"channel":1,"num_words":2,"start":4.3199997,"end":5.06},{"sentences":[{"text":"Yes.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.040738217532634735}],"sentiment":"neutral","sentiment_score":0.040738217532634735,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Yeah.","start":6.72,"end":7.04,"sentiment":"neutral","sentiment_score":0.029656264930963516},{"text":"Hi.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.03020681068301201},{"text":"I 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It's a network issue, which regarding the network itself. So the super networks have got their technicians or third party technicians out there on board looking and trying to find out. That's yeah. That's fine. We've only just arrived back from Melbourne late last night or yet last night. So I wasn't sure whether it was a just an ongoing issue we've had here with our modem No. or whatever. No. That's Just why I thought I'll check-in, you see. So yeah. There's a there's a your building, but I think there's other buildings in the area that have been affected by it. Okay. No stress. So Alright. I don't All good. we don't know exactly what the course route is, but, hopefully, we'll find out soon and try and get it resolved as soon as possible. That's fine. 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