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Sorry? Oh gosh. What is it? My login and my password set up my Internet.\n\nAre are you able to help me? And where am I calling from? Yeah. Yeah. I've just set up a a a Wi Fi account with with them, and I got told to call back when I got the credentials.\n\nYes. Yes. So I've got a set and set myself in. Oh, okay. 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Good afternoon. This is Maureen from Airtel\n\nChannel 1: Hi.\n\nChannel 0: tech support. Yeah.\n\nChannel 1: Sorry?\n\nChannel 0: Yes. This is Maureen from Airtel tech support. How can I assist you? Hello?\n\nChannel 1: Oh gosh. What is it? My login and my password set up my Internet. Are are you able to help me?\n\nChannel 0: Mhmm. May I know your full name, please, for me to check the account?\n\nChannel 1: And where am I calling from?\n\nChannel 0: This is from Airtel, Australia?\n\nChannel 1: Yeah. Yeah. I've\n\nChannel 0: Mhmm.\n\nChannel 1: just set up a a a Wi Fi account with with them, and I got told to call back when I got the credentials.\n\nChannel 0: Mhmm. Okay. So you'll be using your own router?\n\nChannel 1: Yes.\n\nChannel 0: You have already one? Okay. 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got told to call back when I got the credentials.","start":47.095,"end":54.315,"sentiment":"neutral","sentiment_score":-0.1276497943326831}],"sentiment":"neutral","sentiment_score":-0.1276497943326831,"channel":1,"num_words":24,"start":47.095,"end":54.315},{"sentences":[{"text":"Mhmm.","start":56.079998,"end":56.579998,"sentiment":"neutral","sentiment_score":-0.009656915441155434},{"text":"Okay.","start":56.96,"end":57.2,"sentiment":"neutral","sentiment_score":-0.00005373358726501465},{"text":"So you'll be using your own 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The customer is trying to set up their internet and is confused about their login and password. Maureen offers to send an email for instructions and assures the customer that they will assist them if needed."},"intents":{"segments":[{"text":"My login and my password set up my Internet. Are are you able to help me? Mhmm.","start_word":32,"end_word":48,"intents":[{"intent":"Assist with internet setup","confidence_score":0.089738734}]},{"text":"May I know your full name, please, for me to check the account?","start_word":49,"end_word":61,"intents":[{"intent":"Obtain full name","confidence_score":0.006957096}]},{"text":"just set up a a a Wi Fi account with with them, and I got told to call back when I got the credentials. Mhmm. Okay.","start_word":77,"end_word":102,"intents":[{"intent":"Set up wi fi account","confidence_score":0.64921063}]},{"text":"So you'll be using your own router? Yes. You have already one?","start_word":103,"end_word":114,"intents":[{"intent":"Assist with router setup","confidence_score":0.17732441}]},{"text":"Is it okay if I send you an email instruction regarding your credentials? Yes.","start_word":116,"end_word":129,"intents":[{"intent":"Send email instruction","confidence_score":0.5724589}]},{"text":"I'll send you the email shortly. Thank you.","start_word":191,"end_word":198,"intents":[{"intent":"Send email","confidence_score":0.14804281}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14999644458293915},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3572322130203247},{"text":"This is Maureen from Airtel Hi. tech support. Yeah. Sorry? Yes. This is Maureen from Airtel tech support. How can I assist you? Hello? Oh gosh. What is it? My login and my password set up my Internet. Are are you able to help me? Mhmm. May I know your full name, please, for me to check the account? And where am I calling from? This is from Airtel, Australia? Yeah. Yeah. I've Mhmm. just set up a a a Wi Fi account with with them, and I got told to call back when I got the credentials. Mhmm. Okay. So you'll be using your own router? Yes. You have already one? Okay. Is it okay if I send you an email instruction regarding your credentials? Yes. Then if you run into any issues, just give us a callback so we can assist you. So I've got a set and set myself in. Yeah. Actually, if you're using your own router, you'll be the one who will setting it up, But Oh, we okay. can assist you, yeah, if ever you'll be needing assistance. Okay. Yeah. Okay then. I'll send you the email shortly.","start_word":3,"end_word":196,"sentiment":"neutral","sentiment_score":0.03681578487157822},{"text":"Thank you.","start_word":197,"end_word":198,"sentiment":"positive","sentiment_score":0.4093819856643677},{"text":"Yeah.","start_word":199,"end_word":199,"sentiment":"neutral","sentiment_score":0.2644089460372925},{"text":"Bye. Have a great day.","start_word":200,"end_word":204,"sentiment":"positive","sentiment_score":0.542691171169281}],"average":{"sentiment":"neutral","sentiment_score":0.06087293122944079}}}}