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Done.\n\nYep.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":0.48,"end":2.6399999,"sentiment":"positive","sentiment_score":0.44459813833236694},{"text":"That was very efficient.","start":2.6399999,"end":4.02,"sentiment":"positive","sentiment_score":0.8167210817337036},{"text":"Oh, your other phone's ringing too.","start":4.56,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.18598275631666183},{"text":"Just on this oh, on the spreadsheet, I think it's Alwyn Horton.","start":6.3199997,"end":15.964999,"sentiment":"neutral","sentiment_score":-0.01157816817673544},{"text":"Just towards the bottom, there's it's the variance is in the red.","start":16.105,"end":20.285,"sentiment":"neutral","sentiment_score":-0.03839077583203713}],"sentiment":"neutral","sentiment_score":0.1297874948165069,"num_words":36,"start":0.48,"end":20.285},{"sentences":[{"text":"Yes.","start":35.129997,"end":35.629997,"sentiment":"neutral","sentiment_score":0.015910277143120766},{"text":"Yes.","start":36.17,"end":36.57,"sentiment":"neutral","sentiment_score":0.018112866207957268},{"text":"Yes.","start":36.57,"end":36.809998,"sentiment":"neutral","sentiment_score":0.021887902170419693},{"text":"I have.","start":36.809998,"end":37.55,"sentiment":"neutral","sentiment_score":0.01652604527771473},{"text":"Oh, really?","start":65.05,"end":65.71,"sentiment":"neutral","sentiment_score":-0.03897350654006004}],"sentiment":"neutral","sentiment_score":0.0015737318566867284,"num_words":7,"start":35.129997,"end":65.71},{"sentences":[{"text":"Alan oh, hold on.","start":69.275,"end":70.635,"sentiment":"neutral","sentiment_score":-0.02183922380208969},{"text":"Who was it again?","start":70.635,"end":71.775,"sentiment":"neutral","sentiment_score":-0.02801842801272869},{"text":"Alan Horton 142.","start":78.315,"end":80.415,"sentiment":"neutral","sentiment_score":-0.004903984566529592},{"text":"Uh-huh.","start":102.815,"end":103.315,"sentiment":"neutral","sentiment_score":-0.02907642163336277},{"text":"No worries.","start":108.67,"end":109.41,"sentiment":"neutral","sentiment_score":0.03539622016251087}],"sentiment":"neutral","sentiment_score":-0.012316181590514523,"num_words":14,"start":69.275,"end":109.41},{"sentences":[{"text":"Easy.","start":110.590004,"end":110.99,"sentiment":"neutral","sentiment_score":0.3153035342693329},{"text":"Thank you.","start":110.99,"end":111.73,"sentiment":"positive","sentiment_score":0.4329214543104172},{"text":"Bye.","start":112.270004,"end":112.770004,"sentiment":"neutral","sentiment_score":0.12832024693489075},{"text":"Yep.","start":113.87,"end":114.37,"sentiment":"neutral","sentiment_score":0.08584459871053696},{"text":"Done.","start":114.67,"end":115.17,"sentiment":"neutral","sentiment_score":0.11420060694217682}],"sentiment":"neutral","sentiment_score":0.25158531591296196,"num_words":6,"start":110.590004,"end":115.17},{"sentences":[{"text":"Yep.","start":115.55,"end":116.05,"sentiment":"neutral","sentiment_score":0.12778234481811523}],"sentiment":"neutral","sentiment_score":0.12778234481811523,"num_words":1,"start":115.55,"end":116.05}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Oh,\n\nChannel 0: Hi.\n\nChannel 1: hi. That was very efficient. Oh, your other phone's ringing too. Just\n\nChannel 0: No. That that's\n\nChannel 1: on\n\nChannel 0: still you.\n\nChannel 1: this oh, on the spreadsheet, I think it's Alwyn Horton. Just towards the bottom, there's it's the variance is in the red.\n\nChannel 0: Let me have a look. Let me try and have a look. Have you saved it?\n\nChannel 1: Yes.\n\nChannel 0: Hello?\n\nChannel 1: Yes. Yes. I\n\nChannel 0: You\n\nChannel 1: have.\n\nChannel 0: you did? Okay. Let me just try it again. Nothing is showing as red for me.\n\nChannel 1: Oh, really?\n\nChannel 0: But what what rose Allen on?\n\nChannel 1: Alan oh, hold on. Who was it again? Alan Horton 142.\n\nChannel 0: Oh, yes. Sorry. You are quite right. It is red. Missed that.\n\nAlright. I think best bet is let me rehash it because I think I also didn't yeah. I didn't add in the extra rows. I normally take it down to $2.50, and I forgot\n\nChannel 1: Uh-huh.\n\nChannel 0: to extend that back out. So let me rehash it, and I'll send it down the wire to you. Or\n\nChannel 1: No\n\nChannel 0: I'll\n\nChannel 1: worries.\n\nChannel 0: let you I'll let you know when it's done.\n\nChannel 1: Easy. Thank you.\n\nChannel 0: Alright. If you can\n\nChannel 1: Bye.\n\nChannel 0: come out, Kira.\n\nChannel 1: Yep. Done.\n\nChannel 0: Yep. Alright.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Oh,","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.29658448696136475}],"sentiment":"neutral","sentiment_score":0.29658448696136475,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.6999999,"sentiment":"positive","sentiment_score":0.4765329957008362}],"sentiment":"positive","sentiment_score":0.4765329957008362,"channel":0,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"hi.","start":2.3999999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5926117897033691},{"text":"That was very efficient.","start":2.6399999,"end":4.02,"sentiment":"positive","sentiment_score":0.8167210817337036},{"text":"Oh, your other phone's ringing 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The agent suggests that the phone is on the spreadsheet and helps the customer rehash the information. The call ends with the agent telling the customer to come out and get the information they need."},"intents":{"segments":[{"text":"this oh, on the spreadsheet, I think it's Alwyn Horton. Just towards the bottom, there's it's the variance is in the red.","start_word":20,"end_word":41,"intents":[{"intent":"Report variance","confidence_score":0.010049657}]},{"text":"Have you saved it? Yes. Hello?","start_word":54,"end_word":59,"intents":[{"intent":"Save spreadsheet","confidence_score":0.33084846}]},{"text":"I think best bet is let me rehash it because I think I also didn't yeah. I didn't add in the extra rows. I normally take it down to $2.50, and I forgot Uh-huh. to extend that back out. So let me rehash it, and I'll send it down the wire to you. Or No I'll worries.","start_word":113,"end_word":169,"intents":[{"intent":"Rehash number","confidence_score":0.02628693}]},{"text":"So let me rehash it, and I'll send it down the wire to you. Or No I'll worries.","start_word":152,"end_word":169,"intents":[{"intent":"Send wire","confidence_score":0.5964591}]},{"text":"let you I'll let you know when it's done. Easy.","start_word":170,"end_word":179,"intents":[{"intent":"Confirm completion","confidence_score":0.11530913}]}]},"sentiments":{"segments":[{"text":"Oh, Hi. hi. That was very efficient.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.6116104125976562},{"text":"Oh, your other phone's ringing too. No. Just That that's on still you. this oh, on the spreadsheet, I think it's Alwyn Horton. Just towards the bottom, there's it's the variance is in the red. Let me have a look. Let me try and have a look. Have you saved it? Yes. Hello? Yes. Yes. I You have. you did? Okay. Let me just try it again. Nothing is showing as red for me. Oh, really? But what what rose Allen on? Alan oh, hold on. Who was it again? Alan Horton 142. Oh, yes. Sorry. You are quite right. It is red. Missed that. Alright. I think best bet is let me rehash it because I think I also didn't yeah. I didn't add in the extra rows. I normally take it down to $2.50, and I forgot Uh-huh. to extend that back out. So let me rehash it, and I'll send it down the wire to you. Or No I'll worries. let you I'll let you know when it's done. Easy.","start_word":7,"end_word":179,"sentiment":"neutral","sentiment_score":-0.00002257989217469003},{"text":"Thank you.","start_word":180,"end_word":181,"sentiment":"positive","sentiment_score":0.4126499891281128},{"text":"Alright. If you can Bye. come out, Kira. Yep. Done. Yep. Alright. 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