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Let me just go ahead and pull out your account, and thank you so much for giving us a call and getting in touch with us. May I have your full name and your date of birth? Thank you so much. So, yeah, unfortunately, Ilema, I'm showing on here that the August is still unpaid, and you have this scheduled by our tech team to have your services disconnected as we haven't received any response. Mhmm. Oh, sure. Not a problem. Let me just go ahead and take note of this because what we are waiting is to get a collaboration and response from our customers. In that way, we can see what we can do. Right? One moment. I'll take note. Just bear with me here. So you you'll be using the same card. We will be going to process you will be able to settle the August outstanding by Thursday. So '2 01/23. Like, September 3, I think, if I'm not mistaken. Just to be sure. Anytime of the day on Thursday? Okay. Sure. Not a problem. You do have your username and password for you to log in through the customer portal. Right? Okay. No worries. Here's what I'm going to do. I'll go ahead and update our tech team that I've received an update a call from you today that you promised to pay your outstanding invoice on Wednesday or Thursday. In that way, they can pen this disconnection to your services. Alright? Alright. And moving forward, we do appreciate your call today. And in case we face this kind of challenges moving forward, just let us know. In that way, we can go ahead and do something to support you further. Alright? Alright. Thank you, Emma. Anything else that I may help you today? Thank you. Have a good one. Be safe. 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This is here to account. How may I help you today? Oh, nice to have you on the line. Let me just go ahead and pull out your account, and thank you so much for giving us a call and getting in touch with us.\n\nMay I have your full name and your date of birth? Thank you so much. So, yeah, unfortunately, Ilema, I'm showing on here that the August is still unpaid, and you have this scheduled by our tech team to have your services disconnected as we haven't received any response. Mhmm. Oh, sure.\n\nNot a problem. Let me just go ahead and take note of this because what we are waiting is to get a collaboration and response from our customers. In that way, we can see what we can do. Right? One moment.\n\nI'll take note. Just bear with me here. So you you'll be using the same card. We will be going to process you will be able to settle the August outstanding by Thursday. So '2 01/23.\n\nLike, September 3, I think, if I'm not mistaken. Just to be sure. Anytime of the day on Thursday? Okay. Sure.\n\nNot a problem. You do have your username and password for you to log in through the customer portal. Right? Okay. No worries.\n\nHere's what I'm going to do. I'll go ahead and update our tech team that I've received an update a call from you today that you promised to pay your outstanding invoice on Wednesday or Thursday. In that way, they can pen this disconnection to your services. Alright? Alright.\n\nAnd moving forward, we do appreciate your call today. And in case we face this kind of challenges moving forward, just let us know. In that way, we can go ahead and do something to support you further. Alright? Alright.\n\nThank you, Emma. Anything else that I may help you today? Thank you. Have a good one. Be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.17401519417762756},{"text":"This is here to account.","start":1.4399999,"end":2.72,"sentiment":"neutral","sentiment_score":0.22292085587978364},{"text":"How may I help you today?","start":2.72,"end":4.02,"sentiment":"positive","sentiment_score":0.3449058135350545},{"text":"Oh, nice to have you on the line.","start":12.915,"end":14.3550005,"sentiment":"positive","sentiment_score":0.5585834607481956},{"text":"Let me just go ahead and pull out your account, and thank you so much for giving us a call and getting in touch with us.","start":14.3550005,"end":19.475,"sentiment":"positive","sentiment_score":0.5653030241911228}],"sentiment":"positive","sentiment_score":0.489665231950905,"num_words":46,"start":1.12,"end":19.475},{"sentences":[{"text":"May I have your full name and your date of 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ahead and take note of this because what we are waiting is to get a collaboration and response from our customers.","start":59.46,"end":69.255,"sentiment":"neutral","sentiment_score":0.14996529161930083},{"text":"In that way, we can see what we can do.","start":69.395,"end":71.395,"sentiment":"neutral","sentiment_score":0.14621032774448395},{"text":"Right?","start":71.395,"end":71.895,"sentiment":"neutral","sentiment_score":0.09755155444145204},{"text":"One moment.","start":72.354996,"end":72.994995,"sentiment":"neutral","sentiment_score":0.05876997113227844}],"sentiment":"neutral","sentiment_score":0.14381245051215336,"num_words":41,"start":58.739998,"end":72.994995},{"sentences":[{"text":"I'll take note.","start":72.994995,"end":74.055,"sentiment":"neutral","sentiment_score":0.07251474633812904},{"text":"Just bear with me here.","start":74.195,"end":75.655,"sentiment":"neutral","sentiment_score":0.05825735330581665},{"text":"So you you'll be using the same 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My name is Neymar. I got a email about a disconnection today. What's Neema Thoka, 02/05/2002. Can I just push that one back until, like, Wednesday? I I can pay it off Wednesday this week, but can you just maybe push it back to Thursday so that it can go through? Mhmm. Yeah. Mhmm. Let me double check. Yes. I can just make the manual payment on Wednesday. Yes. Yeah. Thank you. No worries. Thank you. No worries. Thank you. That's all. Bye bye. You too. 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My name is Neymar. I got a email about a disconnection today. What's Neema Thoka, 02/05/2002. Can I just push that one back until, like, Wednesday?\n\nI I can pay it off Wednesday this week, but can you just maybe push it back to Thursday so that it can go through? Mhmm. Yeah. Mhmm. Let me double check.\n\nYes. I can just make the manual payment on Wednesday. Yes. Yeah. Thank you.\n\nNo worries. Thank you. No worries. Thank you. That's all.\n\nBye bye. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.007497234269976616},{"text":"My name is Neymar.","start":5.3599997,"end":6.5,"sentiment":"neutral","sentiment_score":-0.01720432285219431},{"text":"I got a email about a disconnection today.","start":8.0,"end":11.54,"sentiment":"neutral","sentiment_score":-0.17655653320252895},{"text":"What's Neema Thoka, 02/05/2002.","start":19.965,"end":25.664999,"sentiment":"neutral","sentiment_score":0.03360487334430218},{"text":"Can I just push that one back until, like, Wednesday?","start":46.245,"end":49.465,"sentiment":"neutral","sentiment_score":-0.23897741436958314}],"sentiment":"neutral","sentiment_score":-0.13867116450435585,"num_words":27,"start":5.04,"end":49.465},{"sentences":[{"text":"I I can pay it off Wednesday this week, but can you just maybe push it back to Thursday so that it can go through?","start":50.565,"end":57.465,"sentiment":"neutral","sentiment_score":-0.12344132959842682},{"text":"Mhmm.","start":70.19,"end":70.69,"sentiment":"neutral","sentiment_score":0.12635287642478943},{"text":"Yeah.","start":72.545,"end":73.045,"sentiment":"neutral","sentiment_score":0.06701363623142242},{"text":"Mhmm.","start":96.1,"end":96.58,"sentiment":"neutral","sentiment_score":0.024026891216635704},{"text":"Let me double check.","start":96.58,"end":97.88,"sentiment":"neutral","sentiment_score":0.02675331151112914}],"sentiment":"neutral","sentiment_score":-0.08630083093885332,"num_words":32,"start":50.565,"end":97.88},{"sentences":[{"text":"Yes.","start":98.895004,"end":99.395004,"sentiment":"neutral","sentiment_score":0.04126371443271637},{"text":"I can just make the manual payment on Wednesday.","start":105.295,"end":107.955,"sentiment":"neutral","sentiment_score":0.06645297879974048},{"text":"Yes.","start":116.54,"end":117.04,"sentiment":"neutral","sentiment_score":0.07489920407533646},{"text":"Yeah.","start":117.98,"end":118.38,"sentiment":"neutral","sentiment_score":0.07909780740737915},{"text":"Thank you.","start":118.38,"end":119.2,"sentiment":"neutral","sentiment_score":0.13725735992193222}],"sentiment":"neutral","sentiment_score":0.07627516106835433,"num_words":14,"start":98.895004,"end":119.2},{"sentences":[{"text":"No worries.","start":135.775,"end":136.415,"sentiment":"neutral","sentiment_score":0.11678019911050797},{"text":"Thank you.","start":136.415,"end":137.155,"sentiment":"neutral","sentiment_score":0.26012037694454193},{"text":"No worries.","start":151.53,"end":152.09,"sentiment":"neutral","sentiment_score":0.1908346712589264},{"text":"Thank you.","start":152.09,"end":152.83,"sentiment":"neutral","sentiment_score":0.3275674432516098},{"text":"That's all.","start":156.89287,"end":157.29288,"sentiment":"neutral","sentiment_score":0.23103221505880353}],"sentiment":"neutral","sentiment_score":0.22526698112487792,"num_words":10,"start":135.775,"end":157.29288},{"sentences":[{"text":"Bye bye.","start":157.29288,"end":157.95287,"sentiment":"neutral","sentiment_score":0.27167879045009613},{"text":"You too.","start":161.13287,"end":161.61287,"sentiment":"neutral","sentiment_score":0.18833258748054504},{"text":"Bye bye.","start":161.61287,"end":162.27287,"sentiment":"neutral","sentiment_score":0.12107125669717789}],"sentiment":"neutral","sentiment_score":0.19369421154260635,"num_words":6,"start":157.29288,"end":162.27287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is here to account. How may I help you today?\n\nChannel 1: Hi. My name is Neymar. I got a email about a disconnection today.\n\nChannel 0: Oh, nice to have you on the line. Let me just go ahead and pull out your account, and thank you so much for giving us a call and getting in touch with us. May I have\n\nChannel 1: What's\n\nChannel 0: your full name and your date of birth?\n\nChannel 1: Neema Thoka, 02/05/2002.\n\nChannel 0: Thank you so much. So, yeah, unfortunately, Ilema, I'm showing on here that the August is still unpaid, and you have this scheduled by our tech team to have your services disconnected as we haven't received any response.\n\nChannel 1: Can I just push that one back until, like, Wednesday? I I can pay it off Wednesday this week, but\n\nChannel 0: Mhmm.\n\nChannel 1: can you just maybe push it back to Thursday so that it can go through?\n\nChannel 0: Oh, sure. Not a problem. Let me just go ahead and take note of this because what we are waiting is to get a collaboration and response from our customers. In that way, we\n\nChannel 1: Mhmm.\n\nChannel 0: can see what we can do. Right? One\n\nChannel 1: Yeah.\n\nChannel 0: moment. I'll take note. Just bear with me here. So you you'll be using the same card. We will be going to process you will be able to settle the August outstanding by Thursday.\n\nSo '2 01/23. Like, September 3, I think, if I'm not mistaken.\n\nChannel 1: Mhmm. Let me double check. Yes.\n\nChannel 0: Just to be sure. Anytime of the day on Thursday?\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: can just make the manual payment on Wednesday.\n\nChannel 0: Sure. Not a problem. You do have your username and password for you to log in through the customer\n\nChannel 1: Yes.\n\nChannel 0: portal. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: No\n\nChannel 1: you.\n\nChannel 0: worries. Here's what I'm going to do. I'll go ahead and update our tech team that I've received an update a call from you today that you promised to pay your outstanding invoice on Wednesday or Thursday. In that way, they can pen this disconnection to your services. Alright?\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Alright. And moving forward, we do appreciate your call today. And in case we face this kind of challenges moving forward, just let us know. In that way, we can go ahead and do something to support you further. Alright?\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Alright. Thank you, Emma. Anything else that I may help you today?\n\nChannel 1: That's all. Bye bye.\n\nChannel 0: Thank you. Have a good one. Be safe.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.17401519417762756},{"text":"This is here to account.","start":1.4399999,"end":2.72,"sentiment":"neutral","sentiment_score":0.22292085587978364},{"text":"How may I help you today?","start":2.72,"end":4.02,"sentiment":"positive","sentiment_score":0.3449058135350545}],"sentiment":"neutral","sentiment_score":0.27983786289890605,"channel":0,"num_words":12,"start":1.12,"end":4.02},{"sentences":[{"text":"Hi.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.007497234269976616},{"text":"My name is Neymar.","start":5.3599997,"end":6.5,"sentiment":"neutral","sentiment_score":-0.01720432285219431},{"text":"I got a email about a disconnection 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safe.","start":160.015,"end":160.755,"sentiment":"positive","sentiment_score":0.4278700649738312}],"sentiment":"positive","sentiment_score":0.5656833052635193,"channel":0,"num_words":8,"start":158.57501,"end":160.755},{"sentences":[{"text":"You too.","start":161.13287,"end":161.61287,"sentiment":"neutral","sentiment_score":0.18833258748054504},{"text":"Bye bye.","start":161.61287,"end":162.27287,"sentiment":"neutral","sentiment_score":0.12107125669717789}],"sentiment":"neutral","sentiment_score":0.15470192208886147,"channel":1,"num_words":4,"start":161.13287,"end":162.27287},{"sentences":[{"text":"Bye bye.","start":162.175,"end":162.91501,"sentiment":"neutral","sentiment_score":0.0146283507347107}],"sentiment":"neutral","sentiment_score":0.0146283507347107,"channel":0,"num_words":2,"start":162.175,"end":162.91501}]},"summary":{"result":"success","short":"The customer, named-through as Neema, received an email about a disconnection and is trying to arrange a payment plan. The agent, named replace, explains that the disconnection is scheduled for August and offers to push it back until Thursday to accommodate the customer's payment. The agent takes note of the customer's payment plan and updates the customer's account information."},"intents":{"segments":[{"text":"Hi. My name is Neymar. I got a email about a disconnection today.","start_word":12,"end_word":24,"intents":[{"intent":"Reschedule disconnection","confidence_score":0.05863324}]},{"text":"can just make the manual payment on Wednesday. Sure.","start_word":256,"end_word":264,"intents":[{"intent":"Simplify payment method","confidence_score":0.0020969347}]}]},"sentiments":{"segments":[{"text":"Hi. This is here to account.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.21534109115600583},{"text":"How may I help you today?","start_word":6,"end_word":11,"sentiment":"positive","sentiment_score":0.33535832166671753},{"text":"Hi. My name is Neymar. I got a email about a disconnection today.","start_word":12,"end_word":24,"sentiment":"neutral","sentiment_score":-0.1126263588666916},{"text":"Oh, nice to have you on the line. Let me just go ahead and pull out your account, and thank you so much for giving us a call and getting in touch with us.","start_word":25,"end_word":58,"sentiment":"positive","sentiment_score":0.5617578029632568},{"text":"May I have What's your full name and your date of birth? Neema Thoka, 02/05/2002.","start_word":59,"end_word":73,"sentiment":"neutral","sentiment_score":0.05897359922528267},{"text":"Thank you so much.","start_word":74,"end_word":77,"sentiment":"positive","sentiment_score":0.5060552954673767},{"text":"So, yeah, unfortunately, Ilema, I'm showing on here that the August is still unpaid, and you have this scheduled by our tech team to have your services disconnected as we haven't received any response. Can I just push that one back until, like, Wednesday? I I can pay it off Wednesday this week, but Mhmm. can you just maybe push it back to Thursday so that it can go through? Oh, sure. Not a problem. Let me just go ahead and take note of this because what we are waiting is to get a collaboration and response from our customers. In that way, we Mhmm. can see what we can do. Right? One Yeah. moment. I'll take note. Just bear with me here. So you you'll be using the same card. We will be going to process you will be able to settle the August outstanding by Thursday. So '2 01/23. Like, September 3, I think, if I'm not mistaken. Mhmm. Let me double check. Yes. Just to be sure. Anytime of the day on Thursday? I Okay. can just make the manual payment on Wednesday. Sure. Not a problem. You do have your username and password for you to log in through the customer Yes. portal. Right? Yeah. Okay. Thank No you. worries. Here's what I'm going to do. I'll go ahead and update our tech team that I've received an update a call from you today that you promised to pay your outstanding invoice on Wednesday or Thursday. In that way, they can pen this disconnection to your services. Alright? No worries. Thank you. Alright.","start_word":78,"end_word":344,"sentiment":"neutral","sentiment_score":-0.0017854100030459715},{"text":"And moving forward, we do appreciate your call today.","start_word":345,"end_word":353,"sentiment":"positive","sentiment_score":0.519943118095398},{"text":"And in case we face this kind of challenges moving forward, just let us know.","start_word":354,"end_word":368,"sentiment":"neutral","sentiment_score":0.2976047694683075},{"text":"In that way, we can go ahead and do something to support you further.","start_word":369,"end_word":382,"sentiment":"positive","sentiment_score":0.39029252529144287},{"text":"Alright? No worries. Thank you. Alright.","start_word":383,"end_word":388,"sentiment":"neutral","sentiment_score":0.2535383701324463},{"text":"Thank you, Emma. Anything else that I may help you today?","start_word":389,"end_word":399,"sentiment":"positive","sentiment_score":0.401452124118805},{"text":"That's all. Bye bye.","start_word":400,"end_word":403,"sentiment":"neutral","sentiment_score":0.25368133187294006},{"text":"Thank you. Have a good one. Be safe.","start_word":404,"end_word":411,"sentiment":"positive","sentiment_score":0.5635349750518799},{"text":"You too. Bye bye. Bye bye.","start_word":412,"end_word":417,"sentiment":"neutral","sentiment_score":0.15214919547239938}],"average":{"sentiment":"neutral","sentiment_score":0.11153264029215776}}}}