{"metadata":{"transaction_key":"deprecated","request_id":"019ed368-814e-7592-90a0-5331e91a3d19","sha256":"a675ae1f025e2145fb82a0bf56e7ba9a30673ca5de1fa1de18135f51df8b78dd","created":"2026-06-17T02:28:22.959Z","duration":8.999937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back","confidence":0.99902344,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.014251532033085825},{"word":"this","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.016593288630247116},{"word":"is","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017890535295009613},{"word":"michael","start":0.96,"end":1.46,"confidence":0.9916992,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":0.009607862681150436},{"word":"you've","start":2.08,"end":2.32,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"negative","sentiment_score":-0.39691394567489624},{"word":"reached","start":2.32,"end":2.6399999,"confidence":0.99316406,"punctuated_word":"reached","sentiment":"negative","sentiment_score":-0.49765515327453613},{"word":"my","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.556406557559967},{"word":"voice","start":2.8,"end":3.04,"confidence":0.9248047,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5113747715950012},{"word":"mail","start":3.04,"end":3.36,"confidence":0.9628906,"punctuated_word":"mail,","sentiment":"negative","sentiment_score":-0.504972517490387},{"word":"which","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.5729272365570068},{"word":"means","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"means","sentiment":"negative","sentiment_score":-0.6478265523910522},{"word":"i","start":3.84,"end":3.9199998,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6481611728668213},{"word":"can't","start":3.9199998,"end":4.24,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7137444019317627},{"word":"answer","start":4.24,"end":4.56,"confidence":0.9980469,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.7580975890159607},{"word":"your","start":4.56,"end":4.64,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7920188903808594},{"word":"call","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7452852129936218},{"word":"at","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7028369307518005},{"word":"the","start":5.04,"end":5.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7123737931251526},{"word":"moment","start":5.12,"end":5.62,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6206899881362915},{"word":"if","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3271247446537018},{"word":"you","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.30011099576950073},{"word":"leave","start":6.48,"end":6.64,"confidence":0.9892578,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2249605357646942},{"word":"your","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2779808044433594},{"word":"name","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.32194992899894714},{"word":"and","start":7.04,"end":7.2,"confidence":0.9980469,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.34044504165649414},{"word":"number","start":7.2,"end":7.52,"confidence":0.99902344,"punctuated_word":"number","sentiment":"negative","sentiment_score":-0.34465518593788147},{"word":"after","start":7.52,"end":7.7599998,"confidence":0.9790039,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2757820188999176},{"word":"the","start":7.7599998,"end":7.9199996,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33908677101135254},{"word":"tone","start":7.9199996,"end":8.32,"confidence":0.9916992,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.33350348472595215},{"word":"i'll","start":8.32,"end":8.48,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.27804839611053467},{"word":"get","start":8.48,"end":8.639999,"confidence":0.9980469,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3350697457790375},{"word":"back","start":8.639999,"end":8.999937,"confidence":0.96533203,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.177255317568779}],"paragraphs":{"transcript":"\nHi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.014251532033085825},{"text":"This is Michael.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.014697228868802389},{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start":2.08,"end":5.62,"sentiment":"negative","sentiment_score":-0.6254189809163412},{"text":"If you leave your name and number after the tone, I'll get back","start":6.08,"end":8.999937,"sentiment":"neutral","sentiment_score":-0.2981517670246271}],"sentiment":"negative","sentiment_score":-0.4124660770758055,"num_words":32,"start":0.24,"end":8.999937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.014251532033085825},{"text":"This is Michael.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.014697228868802389},{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start":2.08,"end":5.62,"sentiment":"negative","sentiment_score":-0.6254189809163412},{"text":"If you leave your name and number after the tone, I'll get back","start":6.08,"end":8.999937,"sentiment":"neutral","sentiment_score":-0.2981517670246271}],"sentiment":"negative","sentiment_score":-0.4124660770758055,"channel":1,"num_words":32,"start":0.24,"end":8.999937}]},"summary":{"result":"success","short":"Hi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back"},"intents":{"segments":[{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start_word":4,"end_word":18,"intents":[{"intent":"Inform about unavailability","confidence_score":0.0037216314},{"intent":"Request name and number","confidence_score":0.2552835},{"intent":"Promise to return call","confidence_score":0.0311899}]}]},"sentiments":{"segments":[{"text":"Hi. This is Michael.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.013700435869395731},{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start_word":4,"end_word":18,"sentiment":"negative","sentiment_score":-0.6061078310012817},{"text":"If you leave your name and number after the tone, I'll get back","start_word":19,"end_word":31,"sentiment":"neutral","sentiment_score":-0.3082059621810913}],"average":{"sentiment":"negative","sentiment_score":-0.4087757288023483}}}}