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to Urban Rest, well-being for our guests and the planet. This call will be recorded for quality and training purposes. To make a new reservation or amend an existing reservation, please press 1. For anything else, please press 2. Gas relations.\n\nMy name is Mao. Who am I speaking with? I'm sorry. Who do you wanna speak with? Okay.\n\nLet me go ahead and double check that. I wanna confirm that your concern today is you wanna speak with Gabriela Trimbley. Can you please provide me a brief description of it? Okay. Got that.\n\nLet me go ahead and double check that here. Alright. Oh, okay. So for this one hello? Alright.\n\nFor this one, we actually need to have it in formal writing. What you can actually do is to send us an email at support@stateurbanrest.com so we can go ahead and forward this to Gabriela. Okay? Alright. Is there anything else that I can help you aside from speaking with Gabriela Tremblay?\n\nAlrighty. Thank you so much. Have a good one.","paragraphs":[{"sentences":[{"text":"Welcome to Urban Rest, well-being for our guests and the planet.","start":1.04,"end":5.46,"sentiment":"positive","sentiment_score":0.4430299021980979},{"text":"This call will be recorded for quality and training purposes.","start":5.68,"end":9.139999,"sentiment":"neutral","sentiment_score":0.07426740601658821},{"text":"To make a new reservation or amend an existing reservation, please press 1.","start":9.92,"end":15.219999,"sentiment":"neutral","sentiment_score":0.027829215933497135},{"text":"For anything else, please press 2.","start":15.495,"end":17.675,"sentiment":"neutral","sentiment_score":0.015603719201559821},{"text":"Gas relations.","start":34.48,"end":35.38,"sentiment":"neutral","sentiment_score":0.015485759824514389}],"sentiment":"neutral","sentiment_score":0.14529468157949546,"num_words":42,"start":1.04,"end":35.38},{"sentences":[{"text":"My name is Mao.","start":35.6,"end":36.559998,"sentiment":"neutral","sentiment_score":0.016411782940849662},{"text":"Who am I speaking with?","start":36.559998,"end":37.86,"sentiment":"neutral","sentiment_score":0.004230556637048721},{"text":"I'm sorry.","start":47.015,"end":47.495003,"sentiment":"neutral","sentiment_score":-0.08037924766540527},{"text":"Who do you wanna speak with?","start":47.495003,"end":48.875,"sentiment":"neutral","sentiment_score":-0.05604202703883251},{"text":"Okay.","start":54.215,"end":54.715,"sentiment":"neutral","sentiment_score":0.03817514330148697}],"sentiment":"neutral","sentiment_score":-0.020668644406315353,"num_words":18,"start":35.6,"end":54.715},{"sentences":[{"text":"Let me go ahead and double check that.","start":54.935,"end":56.63,"sentiment":"neutral","sentiment_score":0.0463271364569664},{"text":"I wanna confirm that your concern today is you wanna speak with Gabriela Trimbley.","start":56.63,"end":60.65,"sentiment":"neutral","sentiment_score":0.044680758246353695},{"text":"Can you please provide me a brief description of it?","start":61.03,"end":63.78,"sentiment":"neutral","sentiment_score":0.039155005291104314},{"text":"Okay.","start":73.855,"end":74.355,"sentiment":"neutral","sentiment_score":0.05775142088532448},{"text":"Got that.","start":74.655,"end":75.135,"sentiment":"neutral","sentiment_score":0.06404280662536621}],"sentiment":"neutral","sentiment_score":0.04495813697576523,"num_words":35,"start":54.935,"end":75.135},{"sentences":[{"text":"Let me go ahead and double check that here.","start":75.135,"end":77.075005,"sentiment":"neutral","sentiment_score":0.04249407226840655},{"text":"Alright.","start":86.38,"end":86.88,"sentiment":"neutral","sentiment_score":0.061274223029613495},{"text":"Oh, okay.","start":91.1,"end":92.0,"sentiment":"neutral","sentiment_score":0.04665323905646801},{"text":"So for this one hello?","start":92.06,"end":93.44,"sentiment":"neutral","sentiment_score":0.024729053676128387},{"text":"Alright.","start":97.18,"end":97.68,"sentiment":"neutral","sentiment_score":0.06600605696439743}],"sentiment":"neutral","sentiment_score":0.04037103760573599,"num_words":18,"start":75.135,"end":97.68},{"sentences":[{"text":"For this one, we actually need to have it in formal writing.","start":97.965,"end":100.784996,"sentiment":"neutral","sentiment_score":0.01648880075663328},{"text":"What you can actually do is to send us an email at support@stateurbanrest.com so we can go ahead and forward this to Gabriela.","start":100.924995,"end":108.705,"sentiment":"neutral","sentiment_score":0.0294126538640779},{"text":"Okay?","start":108.765,"end":109.265,"sentiment":"neutral","sentiment_score":0.047632988542318344},{"text":"Alright.","start":112.94,"end":113.26,"sentiment":"neutral","sentiment_score":0.20770899951457977},{"text":"Is there anything else that I can help you aside from speaking with Gabriela Tremblay?","start":113.26,"end":117.6,"sentiment":"neutral","sentiment_score":0.13378801395495732}],"sentiment":"neutral","sentiment_score":0.060317670102589406,"num_words":52,"start":97.965,"end":117.6},{"sentences":[{"text":"Alrighty.","start":120.14,"end":120.64,"sentiment":"positive","sentiment_score":0.3976450562477112},{"text":"Thank you so much.","start":121.020004,"end":121.9,"sentiment":"positive","sentiment_score":0.6518626511096954},{"text":"Have a good one.","start":121.9,"end":122.88,"sentiment":"positive","sentiment_score":0.6091363877058029}],"sentiment":"positive","sentiment_score":0.604626801278856,"num_words":9,"start":120.14,"end":122.88}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Urban Rest, well-being for our guests and the planet. This call will be recorded for quality and training purposes. To make a new reservation or amend an existing reservation, please press 1. For anything else, please press 2. Gas relations.\n\nMy name is Mao. Who am I speaking with?\n\nChannel 0: Yes. Good afternoon. This is Mary from Vigilance AI. I want to speak to Gabriela.\n\nChannel 1: I'm sorry. Who do you wanna speak with?\n\nChannel 0: Gabriela. Gabriela Trimboli.\n\nChannel 1: Okay. Let me go ahead and double check that. I wanna confirm that your concern today is you wanna speak with Gabriela Trimbley. Can you please provide me a brief description of it?\n\nChannel 0: Yes. We just want to introduce Vigilance AI with her or cybersecurity with Gabriela.\n\nChannel 1: Okay. Got that. Let me go ahead and double check that here. Alright. Oh, okay.\n\nSo for this one hello?\n\nChannel 0: Yes.\n\nChannel 1: Alright. For this one, we actually need to have it in formal writing. What you can actually do is to send us an email at support@stateurbanrest.com\n\nChannel 0: Mhmm.\n\nChannel 1: so we can go ahead and forward this to Gabriela. Okay?\n\nChannel 0: Okay. Alright. Sure then. Thank you.\n\nChannel 1: Alright. Is there anything else that I can help you aside from speaking with Gabriela Tremblay?\n\nChannel 0: That will be all. Thank you for your help.\n\nChannel 1: Alrighty. Thank you so much. Have a good one.\n\nChannel 0: Mhmm. You too. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Urban Rest, well-being for our guests and the planet.","start":1.04,"end":5.46,"sentiment":"positive","sentiment_score":0.4430299021980979},{"text":"This call will be recorded for quality and training purposes.","start":5.68,"end":9.139999,"sentiment":"neutral","sentiment_score":0.07426740601658821},{"text":"To make a new reservation or amend an existing reservation, please press 1.","start":9.92,"end":15.219999,"sentiment":"neutral","sentiment_score":0.027829215933497135},{"text":"For anything else, please press 2.","start":15.495,"end":17.675,"sentiment":"neutral","sentiment_score":0.015603719201559821},{"text":"Gas relations.","start":34.48,"end":35.38,"sentiment":"neutral","sentiment_score":0.015485759824514389}],"sentiment":"neutral","sentiment_score":0.14529468157949546,"channel":1,"num_words":42,"start":1.04,"end":35.38},{"sentences":[{"text":"My name is Mao.","start":35.6,"end":36.559998,"sentiment":"neutral","sentiment_score":0.016411782940849662},{"text":"Who am I speaking with?","start":36.559998,"end":37.86,"sentiment":"neutral","sentiment_score":0.004230556637048721}],"sentiment":"neutral","sentiment_score":0.009644434994293584,"channel":1,"num_words":9,"start":35.6,"end":37.86},{"sentences":[{"text":"Yes.","start":38.6,"end":39.0,"sentiment":"neutral","sentiment_score":0.07709913700819016},{"text":"Good afternoon.","start":39.0,"end":39.74,"sentiment":"neutral","sentiment_score":0.20984115451574326},{"text":"This is Mary from Vigilance AI.","start":40.28,"end":42.885,"sentiment":"neutral","sentiment_score":0.16725351164738336},{"text":"I want to speak to Gabriela.","start":43.045,"end":44.425,"sentiment":"neutral","sentiment_score":0.05099752234915892}],"sentiment":"neutral","sentiment_score":0.1204191766679287,"channel":0,"num_words":15,"start":38.6,"end":44.425},{"sentences":[{"text":"I'm sorry.","start":47.015,"end":47.495003,"sentiment":"neutral","sentiment_score":-0.08037924766540527},{"text":"Who do you wanna speak with?","start":47.495003,"end":48.875,"sentiment":"neutral","sentiment_score":-0.05604202703883251}],"sentiment":"neutral","sentiment_score":-0.0621263321954757,"channel":1,"num_words":8,"start":47.015,"end":48.875},{"sentences":[{"text":"Gabriela.","start":49.925,"end":50.425,"sentiment":"neutral","sentiment_score":-0.001577590010128915},{"text":"Gabriela Trimboli.","start":51.125,"end":52.504997,"sentiment":"neutral","sentiment_score":0.0020394097082316875}],"sentiment":"neutral","sentiment_score":0.0008337431354448199,"channel":0,"num_words":3,"start":49.925,"end":52.504997},{"sentences":[{"text":"Okay.","start":54.215,"end":54.715,"sentiment":"neutral","sentiment_score":0.03817514330148697},{"text":"Let me go ahead and double check that.","start":54.935,"end":56.63,"sentiment":"neutral","sentiment_score":0.0463271364569664},{"text":"I wanna confirm that your concern today is you wanna speak with Gabriela Trimbley.","start":56.63,"end":60.65,"sentiment":"neutral","sentiment_score":0.044680758246353695},{"text":"Can you please provide me a brief description of it?","start":61.03,"end":63.78,"sentiment":"neutral","sentiment_score":0.039155005291104314}],"sentiment":"neutral","sentiment_score":0.0432082697974913,"channel":1,"num_words":33,"start":54.215,"end":63.78},{"sentences":[{"text":"Yes.","start":64.28,"end":64.78,"sentiment":"neutral","sentiment_score":0.07878556847572327},{"text":"We just want to introduce Vigilance AI with her or cybersecurity with Gabriela.","start":65.24,"end":71.659996,"sentiment":"neutral","sentiment_score":0.05150204853942761}],"sentiment":"neutral","sentiment_score":0.053450871392020156,"channel":0,"num_words":14,"start":64.28,"end":71.659996},{"sentences":[{"text":"Okay.","start":73.855,"end":74.355,"sentiment":"neutral","sentiment_score":0.05775142088532448},{"text":"Got that.","start":74.655,"end":75.135,"sentiment":"neutral","sentiment_score":0.06404280662536621},{"text":"Let me go ahead and double check that here.","start":75.135,"end":77.075005,"sentiment":"neutral","sentiment_score":0.04249407226840655},{"text":"Alright.","start":86.38,"end":86.88,"sentiment":"neutral","sentiment_score":0.061274223029613495},{"text":"Oh, okay.","start":91.1,"end":92.0,"sentiment":"neutral","sentiment_score":0.04665323905646801}],"sentiment":"neutral","sentiment_score":0.04819095904628436,"channel":1,"num_words":15,"start":73.855,"end":92.0},{"sentences":[{"text":"So for this one hello?","start":92.06,"end":93.44,"sentiment":"neutral","sentiment_score":0.024729053676128387}],"sentiment":"neutral","sentiment_score":0.024729053676128387,"channel":1,"num_words":5,"start":92.06,"end":93.44},{"sentences":[{"text":"Yes.","start":95.729996,"end":96.229996,"sentiment":"neutral","sentiment_score":0.049189042299985886}],"sentiment":"neutral","sentiment_score":0.049189042299985886,"channel":0,"num_words":1,"start":95.729996,"end":96.229996},{"sentences":[{"text":"Alright.","start":97.18,"end":97.68,"sentiment":"neutral","sentiment_score":0.06600605696439743},{"text":"For this one, we actually need to have it in formal writing.","start":97.965,"end":100.784996,"sentiment":"neutral","sentiment_score":0.01648880075663328},{"text":"What you can actually do is to send us an email at support@stateurbanrest.com","start":100.924995,"end":106.604996,"sentiment":"neutral","sentiment_score":0.021067239344120026}],"sentiment":"neutral","sentiment_score":0.020682529904521428,"channel":1,"num_words":26,"start":97.18,"end":106.604996},{"sentences":[{"text":"Mhmm.","start":105.445,"end":105.945,"sentiment":"neutral","sentiment_score":0.017879467457532883}],"sentiment":"neutral","sentiment_score":0.017879467457532883,"channel":0,"num_words":1,"start":105.445,"end":105.945},{"sentences":[{"text":"so we can go ahead and forward this to Gabriela.","start":106.604996,"end":108.705,"sentiment":"neutral","sentiment_score":0.040261692740023135},{"text":"Okay?","start":108.765,"end":109.265,"sentiment":"neutral","sentiment_score":0.047632988542318344}],"sentiment":"neutral","sentiment_score":0.04093181054023179,"channel":1,"num_words":11,"start":106.604996,"end":109.265},{"sentences":[{"text":"Okay.","start":109.925,"end":110.425,"sentiment":"neutral","sentiment_score":0.06407184153795242},{"text":"Alright.","start":110.645004,"end":111.045,"sentiment":"neutral","sentiment_score":0.12451797723770142},{"text":"Sure then.","start":111.045,"end":111.685005,"sentiment":"neutral","sentiment_score":0.20016847550868988},{"text":"Thank you.","start":111.685005,"end":112.425,"sentiment":"positive","sentiment_score":0.3808618187904358}],"sentiment":"neutral","sentiment_score":0.2251084012289842,"channel":0,"num_words":6,"start":109.925,"end":112.425},{"sentences":[{"text":"Alright.","start":112.94,"end":113.26,"sentiment":"neutral","sentiment_score":0.20770899951457977},{"text":"Is there anything else that I can help you aside from speaking with Gabriela Tremblay?","start":113.26,"end":117.6,"sentiment":"neutral","sentiment_score":0.13378801395495732}],"sentiment":"neutral","sentiment_score":0.13840807555243373,"channel":1,"num_words":16,"start":112.94,"end":117.6},{"sentences":[{"text":"That will be all.","start":118.17694,"end":119.21694,"sentiment":"neutral","sentiment_score":0.15951067581772804},{"text":"Thank you for your help.","start":119.21694,"end":120.51694,"sentiment":"positive","sentiment_score":0.5450312614440918}],"sentiment":"positive","sentiment_score":0.3736887789434857,"channel":0,"num_words":9,"start":118.17694,"end":120.51694},{"sentences":[{"text":"Alrighty.","start":120.14,"end":120.64,"sentiment":"positive","sentiment_score":0.3976450562477112},{"text":"Thank you so much.","start":121.020004,"end":121.9,"sentiment":"positive","sentiment_score":0.6518626511096954},{"text":"Have a good one.","start":121.9,"end":122.88,"sentiment":"positive","sentiment_score":0.6091363877058029}],"sentiment":"positive","sentiment_score":0.604626801278856,"channel":1,"num_words":9,"start":120.14,"end":122.88},{"sentences":[{"text":"Mhmm.","start":122.57694,"end":122.97694,"sentiment":"neutral","sentiment_score":0.130649596452713},{"text":"You too.","start":122.97694,"end":123.616936,"sentiment":"neutral","sentiment_score":0.12857914343476295},{"text":"Bye.","start":123.616936,"end":124.116936,"sentiment":"neutral","sentiment_score":0.07296205312013626}],"sentiment":"neutral","sentiment_score":0.1151924841105938,"channel":0,"num_words":4,"start":122.57694,"end":124.116936}]},"summary":{"result":"success","short":"An agent fromiterance AI called Gabriela to introduce themselves and ask for her. The agent confirms Gabriela's concern and explains that they need formal writing in order to proceed. The agent provides an email address for Gabriela to send the necessary documents and offers assistance before ending the call."},"intents":{"segments":[{"text":"This is Mary from Vigilance AI. I want to speak to Gabriela. I'm sorry.","start_word":54,"end_word":67,"intents":[{"intent":"Speak to garcia trimbley","confidence_score":0.0032345038}]},{"text":"Can you please provide me a brief description of it? Yes.","start_word":100,"end_word":110,"intents":[{"intent":"Provide description and contact information","confidence_score":0.0015365862}]},{"text":"so we can go ahead and forward this to Gabriela. Okay? Okay.","start_word":172,"end_word":183,"intents":[{"intent":"Forward to garcia trimbley","confidence_score":0.1475654}]}]},"sentiments":{"segments":[{"text":"Welcome to Urban Rest, well-being for our guests and the planet.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.44769614934921265},{"text":"This call will be recorded for quality and training purposes. To make a new reservation or amend an existing reservation, please press 1. For anything else, please press 2. Gas relations. My name is Mao. Who am I speaking with? Yes. Good afternoon. This is Mary from Vigilance AI. I want to speak to Gabriela. I'm sorry. Who do you wanna speak with? Gabriela. Gabriela Trimboli. Okay. Let me go ahead and double check that. I wanna confirm that your concern today is you wanna speak with Gabriela Trimbley. Can you please provide me a brief description of it? Yes. We just want to introduce Vigilance AI with her or cybersecurity with Gabriela. Okay. Got that. Let me go ahead and double check that here. Alright. Oh, okay. So for this one hello? Yes. Alright. For this one, we actually need to have it in formal writing. What you can actually do is to send us an email at support@stateurbanrest.com Mhmm. so we can go ahead and forward this to Gabriela. Okay? Okay. Alright. Sure then.","start_word":11,"end_word":186,"sentiment":"neutral","sentiment_score":0.04065422713756561},{"text":"Thank you.","start_word":187,"end_word":188,"sentiment":"positive","sentiment_score":0.37426742911338806},{"text":"Alright. Is there anything else that I can help you aside from speaking with Gabriela Tremblay? That will be all.","start_word":189,"end_word":208,"sentiment":"neutral","sentiment_score":0.14208003878593445},{"text":"Thank you for your help. Alrighty. Thank you so much. Have a good one.","start_word":209,"end_word":222,"sentiment":"positive","sentiment_score":0.558329164981842},{"text":"Mhmm. You too. Bye.","start_word":223,"end_word":226,"sentiment":"neutral","sentiment_score":0.1195768341422081}],"average":{"sentiment":"neutral","sentiment_score":0.10765490119839892}}}}