{"metadata":{"transaction_key":"deprecated","request_id":"019f25f9-8bb6-7451-8e4f-2d79895daea1","sha256":"53d5b4d1b009ecd6cc38e30ee5e7b56e31830bcb1b7df32737280ba4195b8ccf","created":"2026-07-03T03:15:40.571Z","duration":251.20793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":643,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":721,"output_tokens":723},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":721,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Ryan. Well, if you can, yeah, it's Mike Burns calling from Cullabar Care. How are you going? Ryan, we have an account with you. I think you recently helped us set up a couple of sub accounts and that type of thing. I'm ringing with what I think is probably quite a minor question, but I cannot solve this. We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online. And I've got a charge here that I can't resolve. I can't find it. But it also shows on the credit card that it's a slightly different description in the transaction details. And my thinking is that when we migrated from the original platform the new enterprise platform, I'm thinking that discharge relates to the original platform as my best guess, but I can't log in to that platform anymore. It's a $170.61. So even the amount's a bit odd because it's got cents on it. It was the same as the new one, which is procurement@atcoulibar.org.au. The date is the May 28. Yeah. No problem. It it so on my on my on my credit card, the the enterprise description said www.cellcast.com.ausouth Mel South Melbovick. But this one says EasyCellcast PTY Ltd. Yep. No. There is there's nothing. It's on the credit card, but I can't I can't see the invoice. And that's exactly what I want the invoice. I can match it against my credit card. I have no access to it. It doesn't show. Hello? Sorry. Yeah. Sorry. I I have no invoice, and that's exactly what I'm after, the invoice. I can't see it anywhere. So when I go to the billing page, I I can't see it. That it doesn't show. Hello? Hello? Hello?","confidence":0.9951172,"words":[{"word":"oh","start":4.4,"end":4.56,"confidence":0.73779297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08983325213193893},{"word":"hi","start":4.56,"end":4.7999997,"confidence":0.98046875,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.08135221898555756},{"word":"ryan","start":4.7999997,"end":5.04,"confidence":0.9748535,"punctuated_word":"Ryan.","sentiment":"neutral","sentiment_score":0.0586172491312027},{"word":"well","start":5.04,"end":5.12,"confidence":0.89746094,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.08328801393508911},{"word":"if","start":5.12,"end":5.2799997,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10279689729213716},{"word":"you","start":5.2799997,"end":5.3599997,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0782667025923729},{"word":"can","start":5.3599997,"end":5.52,"confidence":0.81030273,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.08974581956863403},{"word":"yeah","start":5.52,"end":5.6,"confidence":0.8574219,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.10680872946977615},{"word":"it's","start":5.6,"end":5.8399997,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09875327348709106},{"word":"mike","start":5.8399997,"end":6.0,"confidence":0.9951172,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":0.06773440539836884},{"word":"burns","start":6.0,"end":6.3199997,"confidence":0.65722656,"punctuated_word":"Burns","sentiment":"neutral","sentiment_score":0.08082517981529236},{"word":"calling","start":6.3199997,"end":6.56,"confidence":0.9873047,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.08378686755895615},{"word":"from","start":6.56,"end":6.7999997,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09186893701553343},{"word":"cullabar","start":6.7999997,"end":7.2799997,"confidence":0.45821127,"punctuated_word":"Cullabar","sentiment":"neutral","sentiment_score":0.08852159231901169},{"word":"care","start":7.2799997,"end":7.52,"confidence":0.9338379,"punctuated_word":"Care.","sentiment":"neutral","sentiment_score":0.08444689214229584},{"word":"how","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.15509511530399325},{"word":"are","start":7.68,"end":7.7599998,"confidence":0.7973633,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15419848263263702},{"word":"you","start":7.7599998,"end":7.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14354655146598816},{"word":"going","start":7.8399997,"end":8.34,"confidence":0.9848633,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.1421336829662323},{"word":"ryan","start":13.805,"end":14.125,"confidence":0.7651367,"punctuated_word":"Ryan,","sentiment":"neutral","sentiment_score":0.042513247579336166},{"word":"we","start":14.125,"end":14.365,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007093142718076706},{"word":"have","start":14.365,"end":14.6050005,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01258964091539383},{"word":"an","start":14.6050005,"end":14.765,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.012223970144987106},{"word":"account","start":14.765,"end":15.085,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.097551628947258},{"word":"with","start":15.085,"end":15.165,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02687249705195427},{"word":"you","start":15.165,"end":15.285,"confidence":0.7561035,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.039161767810583115},{"word":"i","start":15.285,"end":15.405001,"confidence":0.7402344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020265143364667892},{"word":"think","start":15.405001,"end":15.565001,"confidence":0.9716797,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.010073646903038023},{"word":"you","start":15.565001,"end":15.805,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01483256369829178},{"word":"recently","start":15.805,"end":16.205,"confidence":0.98291016,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":0.003254685550928116},{"word":"helped","start":16.205,"end":16.445,"confidence":0.9770508,"punctuated_word":"helped","sentiment":"neutral","sentiment_score":0.08410733193159103},{"word":"us","start":16.445,"end":16.605,"confidence":0.9560547,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.030074920505285263},{"word":"set","start":16.605,"end":16.845001,"confidence":0.98291016,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.06889032572507858},{"word":"up","start":16.845001,"end":17.085,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.08615367859601974},{"word":"a","start":17.085,"end":17.165,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06078231707215309},{"word":"couple","start":17.165,"end":17.485,"confidence":0.99902344,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.04943393915891647},{"word":"of","start":17.485,"end":17.565,"confidence":0.9819336,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06541761755943298},{"word":"sub","start":17.565,"end":17.805,"confidence":0.9863281,"punctuated_word":"sub","sentiment":"neutral","sentiment_score":0.05350776016712189},{"word":"accounts","start":17.805,"end":18.125,"confidence":0.6821289,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.04913577064871788},{"word":"and","start":18.125,"end":18.365,"confidence":0.94189453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005034107714891434},{"word":"that","start":18.365,"end":18.605,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0057160817086696625},{"word":"type","start":18.605,"end":18.925,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.0027631856501102448},{"word":"of","start":18.925,"end":19.005001,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.011814668774604796},{"word":"thing","start":19.005001,"end":19.505001,"confidence":1.0,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.012270817533135414},{"word":"i'm","start":20.205,"end":20.365,"confidence":0.9658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1076228842139244},{"word":"ringing","start":20.365,"end":20.605,"confidence":0.70947266,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.12482169270515442},{"word":"with","start":20.605,"end":20.765,"confidence":0.96972656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.18256573379039764},{"word":"what","start":20.765,"end":20.925,"confidence":0.95166016,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1500205397605896},{"word":"i","start":20.925,"end":21.005001,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12371552735567092},{"word":"think","start":21.005001,"end":21.165,"confidence":0.9892578,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.10099979490041731},{"word":"is","start":21.165,"end":21.325,"confidence":0.95947266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10131056606769562},{"word":"probably","start":21.325,"end":21.645,"confidence":0.9873047,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.12407934665679932},{"word":"quite","start":21.645,"end":21.885,"confidence":0.8574219,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.09531103819608688},{"word":"a","start":21.885,"end":21.965,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1043357029557228},{"word":"minor","start":21.965,"end":22.365,"confidence":0.9951172,"punctuated_word":"minor","sentiment":"neutral","sentiment_score":-0.09936204552650452},{"word":"question","start":22.365,"end":22.685001,"confidence":0.9506836,"punctuated_word":"question,","sentiment":"neutral","sentiment_score":-0.13329383730888367},{"word":"but","start":22.685001,"end":22.845001,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.20167413353919983},{"word":"i","start":22.845001,"end":23.005001,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3829907774925232},{"word":"cannot","start":23.005001,"end":23.485,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4519153833389282},{"word":"solve","start":23.485,"end":23.885,"confidence":0.9951172,"punctuated_word":"solve","sentiment":"neutral","sentiment_score":-0.310518354177475},{"word":"this","start":23.885,"end":24.385,"confidence":0.99902344,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.2455795407295227},{"word":"we","start":25.949999,"end":26.449999,"confidence":0.99316406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.13244390487670898},{"word":"i","start":26.75,"end":27.15,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1715744584798813},{"word":"am","start":27.15,"end":27.65,"confidence":0.97802734,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.13514231145381927},{"word":"trying","start":28.83,"end":29.15,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.19603820145130155},{"word":"to","start":29.15,"end":29.65,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1428607702255249},{"word":"reconcile","start":29.949999,"end":30.449999,"confidence":1.0,"punctuated_word":"reconcile","sentiment":"neutral","sentiment_score":-0.14936845004558563},{"word":"my","start":31.63,"end":32.129997,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16583174467086792},{"word":"credit","start":32.51,"end":32.989998,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.13191834092140198},{"word":"card","start":32.989998,"end":33.489998,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.15008173882961273},{"word":"bills","start":36.829998,"end":37.329998,"confidence":0.89038086,"punctuated_word":"bills,","sentiment":"neutral","sentiment_score":-0.11898722499608994},{"word":"invoices","start":37.39,"end":37.87,"confidence":0.9996745,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":-0.12136384844779968},{"word":"with","start":37.87,"end":38.11,"confidence":0.9658203,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.14250130951404572},{"word":"cellcast","start":38.11,"end":38.61,"confidence":0.9067383,"punctuated_word":"Cellcast","sentiment":"neutral","sentiment_score":-0.10645928233861925},{"word":"against","start":38.829998,"end":39.329998,"confidence":0.9658203,"punctuated_word":"against","sentiment":"neutral","sentiment_score":-0.0873800665140152},{"word":"what's","start":40.03,"end":40.35,"confidence":0.7609863,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.09652941673994064},{"word":"online","start":40.35,"end":40.85,"confidence":0.8276367,"punctuated_word":"Online.","sentiment":"neutral","sentiment_score":-0.09426233172416688},{"word":"and","start":41.435,"end":41.515,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.16611668467521667},{"word":"i've","start":41.515,"end":41.755,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2495388686656952},{"word":"got","start":41.755,"end":41.835,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.3004487156867981},{"word":"a","start":41.835,"end":41.995,"confidence":0.99316406,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.34597349166870117},{"word":"charge","start":41.995,"end":42.495,"confidence":0.99316406,"punctuated_word":"charge","sentiment":"negative","sentiment_score":-0.35630834102630615},{"word":"here","start":42.555,"end":43.035,"confidence":1.0,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.3685604035854339},{"word":"that","start":43.035,"end":43.274998,"confidence":0.99609375,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3371064364910126},{"word":"i","start":43.274998,"end":43.434998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3547112047672272},{"word":"can't","start":43.434998,"end":43.755,"confidence":0.99609375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3822755217552185},{"word":"resolve","start":43.755,"end":44.155,"confidence":0.92211914,"punctuated_word":"resolve.","sentiment":"neutral","sentiment_score":-0.332129567861557},{"word":"i","start":44.155,"end":44.315,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32882335782051086},{"word":"can't","start":44.315,"end":44.715,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.32135164737701416},{"word":"find","start":44.715,"end":45.114998,"confidence":0.9980469,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.32551810145378113},{"word":"it","start":45.114998,"end":45.515,"confidence":0.7910156,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.3244280219078064},{"word":"but","start":45.515,"end":45.755,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.19992296397686005},{"word":"it","start":45.755,"end":45.915,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21336127817630768},{"word":"also","start":45.915,"end":46.395,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.19164881110191345},{"word":"shows","start":46.395,"end":46.795,"confidence":1.0,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":-0.16597527265548706},{"word":"on","start":46.795,"end":46.954998,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.21999920904636383},{"word":"the","start":46.954998,"end":47.114998,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21165023744106293},{"word":"credit","start":47.114998,"end":47.515,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.1718284636735916},{"word":"card","start":47.515,"end":47.835,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.1549506634473801},{"word":"that","start":47.835,"end":47.995,"confidence":0.28027344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1483989655971527},{"word":"it's","start":47.995,"end":48.235,"confidence":0.65734863,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16095957159996033},{"word":"a","start":48.235,"end":48.395,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1373930126428604},{"word":"slightly","start":48.395,"end":48.875,"confidence":0.99902344,"punctuated_word":"slightly","sentiment":"neutral","sentiment_score":-0.14118851721286774},{"word":"different","start":48.875,"end":49.375,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.1526116281747818},{"word":"description","start":49.675,"end":50.175,"confidence":1.0,"punctuated_word":"description","sentiment":"neutral","sentiment_score":-0.2028461992740631},{"word":"in","start":50.315,"end":50.475,"confidence":0.79833984,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.20634475350379944},{"word":"the","start":50.475,"end":50.635,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1988154649734497},{"word":"transaction","start":50.635,"end":51.135,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.12022950500249864},{"word":"details","start":51.355,"end":51.855,"confidence":0.9838867,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.18477755784988403},{"word":"and","start":52.954998,"end":53.114998,"confidence":0.8461914,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1272730529308319},{"word":"my","start":53.114998,"end":53.275,"confidence":0.8618164,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16351008415222168},{"word":"thinking","start":53.275,"end":53.775,"confidence":0.9980469,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.1440688967704773},{"word":"is","start":53.915,"end":54.235,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1762930452823639},{"word":"that","start":54.235,"end":54.555,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1774977445602417},{"word":"when","start":54.555,"end":54.795,"confidence":0.94140625,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.20317113399505615},{"word":"we","start":54.795,"end":54.954998,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.20621055364608765},{"word":"migrated","start":54.954998,"end":55.454998,"confidence":0.98828125,"punctuated_word":"migrated","sentiment":"neutral","sentiment_score":-0.17838549613952637},{"word":"from","start":55.754997,"end":55.995,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.18346428871154785},{"word":"the","start":55.995,"end":56.074997,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2072346806526184},{"word":"original","start":56.074997,"end":56.574997,"confidence":0.9980469,"punctuated_word":"original","sentiment":"neutral","sentiment_score":-0.16864001750946045},{"word":"platform","start":56.635,"end":57.135,"confidence":0.9770508,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":-0.12912917137145996},{"word":"the","start":57.410004,"end":57.570004,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14499278366565704},{"word":"new","start":57.570004,"end":57.81,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.12379828095436096},{"word":"enterprise","start":57.81,"end":58.31,"confidence":0.98291016,"punctuated_word":"enterprise","sentiment":"neutral","sentiment_score":-0.10503725707530975},{"word":"platform","start":58.45,"end":58.95,"confidence":0.9663086,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":-0.14017900824546814},{"word":"i'm","start":59.410004,"end":59.65,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14565250277519226},{"word":"thinking","start":59.65,"end":59.97,"confidence":1.0,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.1084703728556633},{"word":"that","start":59.97,"end":60.29,"confidence":0.9760742,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.193630188703537},{"word":"discharge","start":60.29,"end":60.79,"confidence":0.9536133,"punctuated_word":"discharge","sentiment":"neutral","sentiment_score":-0.20277786254882812},{"word":"relates","start":61.010002,"end":61.33,"confidence":0.9921875,"punctuated_word":"relates","sentiment":"neutral","sentiment_score":-0.26153290271759033},{"word":"to","start":61.33,"end":61.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2637494206428528},{"word":"the","start":61.57,"end":61.890003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25497499108314514},{"word":"original","start":61.890003,"end":62.390003,"confidence":1.0,"punctuated_word":"original","sentiment":"neutral","sentiment_score":-0.19488748908042908},{"word":"platform","start":62.530003,"end":63.030003,"confidence":1.0,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":-0.1426813304424286},{"word":"as","start":63.33,"end":63.49,"confidence":0.59521484,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.22717051208019257},{"word":"my","start":63.49,"end":63.81,"confidence":0.9760742,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.22780928015708923},{"word":"best","start":63.81,"end":64.130005,"confidence":0.9941406,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.1910995990037918},{"word":"guess","start":64.130005,"end":64.630005,"confidence":0.8046875,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":-0.1908572018146515},{"word":"but","start":64.93,"end":65.17,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16901256144046783},{"word":"i","start":65.17,"end":65.33,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3076443672180176},{"word":"can't","start":65.33,"end":65.73,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.28161197900772095},{"word":"log","start":65.73,"end":65.89,"confidence":0.9614258,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.24427111446857452},{"word":"in","start":65.89,"end":66.130005,"confidence":0.87353516,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2565363049507141},{"word":"to","start":66.130005,"end":66.29,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26122134923934937},{"word":"that","start":66.29,"end":66.69,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.27664703130722046},{"word":"platform","start":66.69,"end":67.19,"confidence":1.0,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":-0.15458732843399048},{"word":"anymore","start":67.33,"end":67.83,"confidence":0.99609375,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.21147657930850983},{"word":"it's","start":89.78999,"end":90.03,"confidence":0.83618164,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.011687969788908958},{"word":"a","start":90.03,"end":90.189995,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009460081346333029},{"word":"$170.61","start":90.189995,"end":93.17,"confidence":0.9850098,"punctuated_word":"$170.61.","sentiment":"neutral","sentiment_score":-0.003090229583904147},{"word":"so","start":93.229996,"end":93.46999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005869481712579727},{"word":"even","start":93.46999,"end":93.71,"confidence":0.9970703,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.0029156357049942017},{"word":"the","start":93.71,"end":93.869995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01309625431895256},{"word":"amount's","start":93.869995,"end":94.27,"confidence":0.81347656,"punctuated_word":"amount's","sentiment":"neutral","sentiment_score":-0.013344274833798409},{"word":"a","start":94.27,"end":94.42999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09666778147220612},{"word":"bit","start":94.42999,"end":94.59,"confidence":0.9980469,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.1236928254365921},{"word":"odd","start":94.59,"end":94.75,"confidence":0.88964844,"punctuated_word":"odd","sentiment":"neutral","sentiment_score":-0.1416490077972412},{"word":"because","start":94.75,"end":94.99,"confidence":0.87353516,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.102029450237751},{"word":"it's","start":94.99,"end":95.149994,"confidence":0.98950195,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13311991095542908},{"word":"got","start":95.149994,"end":95.39,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.15902340412139893},{"word":"cents","start":95.39,"end":95.71,"confidence":0.98535156,"punctuated_word":"cents","sentiment":"neutral","sentiment_score":-0.09409249573946},{"word":"on","start":95.71,"end":95.869995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07787342369556427},{"word":"it","start":95.869995,"end":96.369995,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.11569170653820038},{"word":"it","start":103.725,"end":103.965,"confidence":0.70166016,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04103396460413933},{"word":"was","start":103.965,"end":104.285,"confidence":0.90771484,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.032109543681144714},{"word":"the","start":104.285,"end":104.445,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03086359053850174},{"word":"same","start":104.445,"end":104.605,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.02538866363465786},{"word":"as","start":104.605,"end":104.765,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02235821634531021},{"word":"the","start":104.765,"end":104.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015919912606477737},{"word":"new","start":104.925,"end":105.085,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.009359018877148628},{"word":"one","start":105.085,"end":105.325,"confidence":0.83081055,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.02722373977303505},{"word":"which","start":105.325,"end":105.565,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.015224533155560492},{"word":"is","start":105.565,"end":105.805,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011960051022469996},{"word":"procurement@atcoulibar.org.au","start":105.805,"end":112.385,"confidence":0.93948925,"punctuated_word":"procurement@atcoulibar.org.au."},{"word":"the","start":119.979996,"end":120.22,"confidence":0.9863281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.003825120627880096},{"word":"date","start":120.22,"end":120.46,"confidence":0.99609375,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.01105215772986412},{"word":"is","start":120.46,"end":120.7,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00806797482073307},{"word":"the","start":120.7,"end":120.86,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009121682494878767},{"word":"may","start":120.86,"end":121.47,"confidence":0.9883423,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.011455311439931393},{"word":"28","start":121.47,"end":122.08,"confidence":0.9883423,"punctuated_word":"28.","sentiment":"neutral","sentiment_score":0.007200989406555891},{"word":"yeah","start":129.26,"end":129.5,"confidence":0.9301758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09621825814247131},{"word":"no","start":129.5,"end":129.66,"confidence":0.98535156,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.19895221292972565},{"word":"problem","start":129.66,"end":130.16,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.12905272841453552},{"word":"it","start":165.705,"end":166.02501,"confidence":0.5263672,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.025827884674072266},{"word":"it","start":166.02501,"end":166.265,"confidence":0.7602539,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016514014452695847},{"word":"so","start":166.505,"end":166.825,"confidence":0.98828125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01357566937804222},{"word":"on","start":166.825,"end":166.985,"confidence":0.7661133,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.007726386189460754},{"word":"my","start":166.985,"end":167.38501,"confidence":0.9604492,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.014215463772416117},{"word":"on","start":167.38501,"end":167.465,"confidence":0.60009766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009721405804157255},{"word":"my","start":167.465,"end":167.965,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.014031559228897096},{"word":"on","start":168.905,"end":169.065,"confidence":0.9111328,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.008037881925702095},{"word":"my","start":169.065,"end":169.565,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.00344989076256752},{"word":"credit","start":169.625,"end":170.02501,"confidence":0.96435547,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.01931021362543106},{"word":"card","start":170.02501,"end":170.505,"confidence":0.9523926,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.02370227314531803},{"word":"the","start":170.505,"end":170.745,"confidence":0.7216797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013243913650512695},{"word":"the","start":170.745,"end":170.985,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014730151742696762},{"word":"enterprise","start":170.985,"end":171.485,"confidence":0.94921875,"punctuated_word":"enterprise","sentiment":"neutral","sentiment_score":0.025452598929405212},{"word":"description","start":171.93001,"end":172.29001,"confidence":0.8510742,"punctuated_word":"description","sentiment":"neutral","sentiment_score":0.01745949499309063},{"word":"said","start":172.29001,"end":172.65001,"confidence":0.7392578,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.005153384059667587},{"word":"www.cellcast.com.ausouth","start":172.65001,"end":176.99,"confidence":0.8556463,"punctuated_word":"www.cellcast.com.ausouth","sentiment":"neutral","sentiment_score":0.014081544242799282},{"word":"mel","start":177.13,"end":177.61,"confidence":0.7241211,"punctuated_word":"Mel","sentiment":"neutral","sentiment_score":0.004821442998945713},{"word":"south","start":177.85,"end":178.35,"confidence":0.53759766,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.0035623153671622276},{"word":"melbovick","start":178.73,"end":179.23,"confidence":0.5264648,"punctuated_word":"Melbovick.","sentiment":"neutral","sentiment_score":0.004610982723534107},{"word":"but","start":181.13,"end":181.37,"confidence":0.9760742,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0014825845137238505},{"word":"this","start":181.37,"end":181.61,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0014191847294569016},{"word":"one","start":181.61,"end":182.09,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.002361658029258251},{"word":"says","start":182.09,"end":182.59,"confidence":0.9970703,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.008380650542676449},{"word":"easycellcast","start":182.65001,"end":183.15001,"confidence":0.73014325,"punctuated_word":"EasyCellcast","sentiment":"neutral","sentiment_score":0.027526266872882843},{"word":"pty","start":183.93001,"end":184.43001,"confidence":0.58691406,"punctuated_word":"PTY","sentiment":"neutral","sentiment_score":0.00866579171270132},{"word":"ltd","start":184.49,"end":184.99,"confidence":0.7817383,"punctuated_word":"Ltd.","sentiment":"neutral","sentiment_score":0.019038816913962364},{"word":"yep","start":192.065,"end":192.565,"confidence":0.83862305,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0413651280105114},{"word":"no","start":206.21,"end":206.53,"confidence":0.74731445,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3265675902366638},{"word":"there","start":206.53,"end":206.77,"confidence":0.9951172,"punctuated_word":"There","sentiment":"negative","sentiment_score":-0.3698654770851135},{"word":"is","start":206.77,"end":206.93001,"confidence":0.67041016,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.400488793849945},{"word":"there's","start":207.01001,"end":207.25,"confidence":0.9951172,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.3940114974975586},{"word":"nothing","start":207.25,"end":207.49,"confidence":0.88793945,"punctuated_word":"nothing.","sentiment":"negative","sentiment_score":-0.4147872924804687},{"word":"it's","start":207.49,"end":207.65001,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.30336064100265503},{"word":"on","start":207.65001,"end":207.89,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2738054394721985},{"word":"the","start":207.89,"end":208.05,"confidence":0.7558594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3065607249736786},{"word":"credit","start":208.05,"end":208.37001,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.24624848365783691},{"word":"card","start":208.37001,"end":208.61,"confidence":0.89208984,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.2761514186859131},{"word":"but","start":208.61,"end":208.85,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.27812230587005615},{"word":"i","start":208.85,"end":208.93001,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4940028786659241},{"word":"can't","start":208.93001,"end":209.17,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5055382251739502},{"word":"i","start":209.17,"end":209.33,"confidence":0.9941406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.542690098285675},{"word":"can't","start":209.33,"end":209.57,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5069574117660522},{"word":"see","start":209.57,"end":209.81,"confidence":1.0,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.4643718600273132},{"word":"the","start":209.81,"end":209.97,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4280913472175598},{"word":"invoice","start":209.97,"end":210.37001,"confidence":0.8054199,"punctuated_word":"invoice.","sentiment":"negative","sentiment_score":-0.40039801597595215},{"word":"and","start":210.37001,"end":210.61,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.3176704943180084},{"word":"that's","start":210.61,"end":210.85,"confidence":1.0,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3462359309196472},{"word":"exactly","start":210.85,"end":211.25,"confidence":0.9980469,"punctuated_word":"exactly","sentiment":"negative","sentiment_score":-0.3391963541507721},{"word":"what","start":211.25,"end":211.41,"confidence":0.8388672,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3570026755332947},{"word":"i","start":211.41,"end":211.49,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33428776264190674},{"word":"want","start":211.49,"end":211.73001,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.29252442717552185},{"word":"the","start":211.73001,"end":211.97,"confidence":0.60498047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2991122901439667},{"word":"invoice","start":211.97,"end":212.37001,"confidence":0.88500977,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.27970272302627563},{"word":"i","start":212.37001,"end":212.53,"confidence":0.875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2009018361568451},{"word":"can","start":212.53,"end":212.69,"confidence":0.9838867,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1645871102809906},{"word":"match","start":212.69,"end":212.93001,"confidence":1.0,"punctuated_word":"match","sentiment":"neutral","sentiment_score":-0.18807989358901975},{"word":"it","start":212.93001,"end":213.09001,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1878734827041626},{"word":"against","start":213.09001,"end":213.41,"confidence":0.9980469,"punctuated_word":"against","sentiment":"neutral","sentiment_score":-0.15667837858200073},{"word":"my","start":213.41,"end":213.57,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.30183669924736023},{"word":"credit","start":213.57,"end":213.97,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.15739642083644867},{"word":"card","start":213.97,"end":214.47,"confidence":0.9995117,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.2273338288068771},{"word":"i","start":218.065,"end":218.22499,"confidence":0.97265625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45468318462371826},{"word":"have","start":218.22499,"end":218.385,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4832554757595062},{"word":"no","start":218.385,"end":218.625,"confidence":0.99902344,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4638228714466095},{"word":"access","start":218.625,"end":219.025,"confidence":1.0,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.5178053975105286},{"word":"to","start":219.025,"end":219.105,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4205353558063507},{"word":"it","start":219.105,"end":219.345,"confidence":0.9914551,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.39866387844085693},{"word":"it","start":219.345,"end":219.425,"confidence":1.0,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3863020539283752},{"word":"doesn't","start":219.425,"end":219.825,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.34685033559799194},{"word":"show","start":219.825,"end":220.325,"confidence":0.82958984,"punctuated_word":"show.","sentiment":"neutral","sentiment_score":-0.24651551246643064},{"word":"hello","start":221.105,"end":221.605,"confidence":0.9416504,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.038927316665649414},{"word":"sorry","start":221.665,"end":222.165,"confidence":0.98413086,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10194265097379684},{"word":"yeah","start":223.105,"end":223.505,"confidence":0.9555664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06398946046829224},{"word":"sorry","start":223.505,"end":224.005,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.21429261565208435},{"word":"i","start":224.625,"end":224.86499,"confidence":0.890625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35600364208221436},{"word":"i","start":224.86499,"end":225.025,"confidence":0.7631836,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44153913855552673},{"word":"have","start":225.025,"end":225.185,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4808953106403351},{"word":"no","start":225.185,"end":225.425,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4744224846363067},{"word":"invoice","start":225.425,"end":225.825,"confidence":0.8671875,"punctuated_word":"invoice,","sentiment":"negative","sentiment_score":-0.3676002621650696},{"word":"and","start":225.825,"end":225.905,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.34774237871170044},{"word":"that's","start":225.905,"end":226.22499,"confidence":1.0,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3667032718658447},{"word":"exactly","start":226.22499,"end":226.625,"confidence":1.0,"punctuated_word":"exactly","sentiment":"negative","sentiment_score":-0.35656028985977173},{"word":"what","start":226.625,"end":226.785,"confidence":0.9863281,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3711467385292053},{"word":"i'm","start":226.785,"end":226.94499,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.32927876710891724},{"word":"after","start":226.94499,"end":227.265,"confidence":0.875,"punctuated_word":"after,","sentiment":"neutral","sentiment_score":-0.3300846219062805},{"word":"the","start":227.265,"end":227.425,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35877594351768494},{"word":"invoice","start":227.425,"end":227.925,"confidence":1.0,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.32969343662261963},{"word":"i","start":228.625,"end":228.785,"confidence":0.94140625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5036641955375671},{"word":"can't","start":228.785,"end":229.185,"confidence":0.9433594,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4963246285915375},{"word":"see","start":229.185,"end":229.425,"confidence":1.0,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.467152863740921},{"word":"it","start":229.425,"end":229.665,"confidence":0.99902344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.45673656463623047},{"word":"anywhere","start":229.665,"end":230.165,"confidence":0.9980469,"punctuated_word":"anywhere.","sentiment":"negative","sentiment_score":-0.49460822343826294},{"word":"so","start":232.79999,"end":233.04,"confidence":0.99902344,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.38125866651535034},{"word":"when","start":233.04,"end":233.28,"confidence":0.984375,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4121953547000885},{"word":"i","start":233.28,"end":233.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3917306065559387},{"word":"go","start":233.36,"end":233.51999,"confidence":0.99609375,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.3425183892250061},{"word":"to","start":233.51999,"end":233.68,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3568961024284363},{"word":"the","start":233.68,"end":233.84,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35058239102363586},{"word":"billing","start":233.84,"end":234.34,"confidence":0.99902344,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":-0.2369924932718277},{"word":"page","start":234.4,"end":234.9,"confidence":0.98339844,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":-0.3294312357902527},{"word":"i","start":236.48,"end":236.79999,"confidence":0.93847656,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4643007218837738},{"word":"i","start":236.79999,"end":236.95999,"confidence":0.9892578,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49468329548835754},{"word":"can't","start":236.95999,"end":237.28,"confidence":0.9951172,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.443579614162445},{"word":"see","start":237.28,"end":237.59999,"confidence":1.0,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.43124228715896606},{"word":"it","start":237.59999,"end":238.09999,"confidence":0.8730469,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.4278237223625183},{"word":"that","start":238.56,"end":238.79999,"confidence":0.8413086,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.42684265971183777},{"word":"it","start":238.87999,"end":239.12,"confidence":0.99609375,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.38606205582618713},{"word":"doesn't","start":239.12,"end":239.51999,"confidence":0.9980469,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.3706654906272888},{"word":"show","start":239.51999,"end":240.01999,"confidence":0.99316406,"punctuated_word":"show.","sentiment":"neutral","sentiment_score":-0.32053694128990173},{"word":"hello","start":244.48,"end":244.98,"confidence":0.99609375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.13138210773468018},{"word":"hello","start":246.87292,"end":247.37292,"confidence":0.9711914,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.07625390589237213},{"word":"hello","start":250.55293,"end":251.05293,"confidence":0.9423828,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.06428331881761551}],"paragraphs":{"transcript":"\nOh, hi, Ryan. Well, if you can, yeah, it's Mike Burns calling from Cullabar Care. How are you going? Ryan, we have an account with you. I think you recently helped us set up a couple of sub accounts and that type of thing.\n\nI'm ringing with what I think is probably quite a minor question, but I cannot solve this. We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online. And I've got a charge here that I can't resolve. I can't find it. But it also shows on the credit card that it's a slightly different description in the transaction details.\n\nAnd my thinking is that when we migrated from the original platform the new enterprise platform, I'm thinking that discharge relates to the original platform as my best guess, but I can't log in to that platform anymore. It's a $170.61. So even the amount's a bit odd because it's got cents on it. It was the same as the new one, which is procurement@atcoulibar.org.au. The date is the May 28.\n\nYeah. No problem. It it so on my on my on my credit card, the the enterprise description said www.cellcast.com.ausouth Mel South Melbovick. But this one says EasyCellcast PTY Ltd. Yep.\n\nNo. There is there's nothing. It's on the credit card, but I can't I can't see the invoice. And that's exactly what I want the invoice. I can match it against my credit card.\n\nI have no access to it. It doesn't show. Hello? Sorry. Yeah.\n\nSorry. I I have no invoice, and that's exactly what I'm after, the invoice. I can't see it anywhere. So when I go to the billing page, I I can't see it. That it doesn't show.\n\nHello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Oh, hi, Ryan.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.07660090674956639},{"text":"Well, if you can, yeah, it's Mike Burns calling from Cullabar Care.","start":5.04,"end":7.52,"sentiment":"neutral","sentiment_score":0.0880702758828799},{"text":"How are you going?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.14874345809221268},{"text":"Ryan, we have an account with you.","start":13.805,"end":15.285,"sentiment":"neutral","sentiment_score":0.03400084216679845},{"text":"I think you recently helped us set up a couple of sub accounts and that type of thing.","start":15.285,"end":19.505001,"sentiment":"neutral","sentiment_score":0.03182505454040236}],"sentiment":"neutral","sentiment_score":0.061192653184248644,"num_words":44,"start":4.4,"end":19.505001},{"sentences":[{"text":"I'm ringing with what I think is probably quite a minor question, but I cannot solve this.","start":20.205,"end":24.385,"sentiment":"neutral","sentiment_score":-0.17883040580679388},{"text":"We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online.","start":25.949999,"end":40.85,"sentiment":"neutral","sentiment_score":-0.13392146257683635},{"text":"And I've got a charge here that I can't resolve.","start":41.435,"end":44.155,"sentiment":"neutral","sentiment_score":-0.31931692361831665},{"text":"I can't find it.","start":44.155,"end":45.515,"sentiment":"neutral","sentiment_score":-0.32503028213977814},{"text":"But it also shows on the credit card that it's a slightly different description in the transaction details.","start":45.515,"end":51.855,"sentiment":"neutral","sentiment_score":-0.1768278930750158}],"sentiment":"neutral","sentiment_score":-0.19783158061596062,"num_words":65,"start":20.205,"end":51.855},{"sentences":[{"text":"And my thinking is that when we migrated from the original platform the new enterprise platform, I'm thinking that discharge relates to the original platform as my best guess, but I can't log in to that platform anymore.","start":52.954998,"end":67.83,"sentiment":"neutral","sentiment_score":-0.1933470464458591},{"text":"It's a $170.61.","start":89.78999,"end":93.17,"sentiment":"neutral","sentiment_score":-0.008079426906382045},{"text":"So even the amount's a bit odd because it's got cents on it.","start":93.229996,"end":96.369995,"sentiment":"neutral","sentiment_score":-0.08300505019724369},{"text":"It was the same as the new one, which is procurement@atcoulibar.org.au.","start":103.725,"end":112.385,"sentiment":"neutral","sentiment_score":-0.023144123423844577},{"text":"The date is the May 28.","start":119.979996,"end":122.08,"sentiment":"neutral","sentiment_score":0.008453872753307223}],"sentiment":"neutral","sentiment_score":-0.12330299565635089,"num_words":71,"start":52.954998,"end":122.08},{"sentences":[{"text":"Yeah.","start":129.26,"end":129.5,"sentiment":"neutral","sentiment_score":0.09621825814247131},{"text":"No problem.","start":129.5,"end":130.16,"sentiment":"neutral","sentiment_score":0.16400247067213058},{"text":"It it so on my on my on my credit card, the the enterprise description said www.cellcast.com.ausouth Mel South Melbovick.","start":165.705,"end":179.23,"sentiment":"neutral","sentiment_score":0.012961423583328724},{"text":"But this one says EasyCellcast PTY Ltd.","start":181.13,"end":184.99,"sentiment":"neutral","sentiment_score":0.009433797693678312},{"text":"Yep.","start":192.065,"end":192.565,"sentiment":"neutral","sentiment_score":0.0413651280105114}],"sentiment":"neutral","sentiment_score":0.025511399452244083,"num_words":31,"start":129.26,"end":192.565},{"sentences":[{"text":"No.","start":206.21,"end":206.53,"sentiment":"neutral","sentiment_score":-0.3265675902366638},{"text":"There is there's nothing.","start":206.53,"end":207.49,"sentiment":"negative","sentiment_score":-0.3947882652282715},{"text":"It's on the credit card, but I can't I can't see the invoice.","start":207.49,"end":210.37001,"sentiment":"negative","sentiment_score":-0.3866383731365204},{"text":"And that's exactly what I want the invoice.","start":210.37001,"end":212.37001,"sentiment":"neutral","sentiment_score":-0.32071658223867416},{"text":"I can match it against my credit card.","start":212.37001,"end":214.47,"sentiment":"neutral","sentiment_score":-0.1980859562754631}],"sentiment":"neutral","sentiment_score":-0.3259541120599298,"num_words":34,"start":206.21,"end":214.47},{"sentences":[{"text":"I have no access to it.","start":218.065,"end":219.345,"sentiment":"negative","sentiment_score":-0.45646102726459503},{"text":"It doesn't show.","start":219.345,"end":220.325,"sentiment":"neutral","sentiment_score":-0.3265559673309326},{"text":"Hello?","start":221.105,"end":221.605,"sentiment":"neutral","sentiment_score":-0.038927316665649414},{"text":"Sorry.","start":221.665,"end":222.165,"sentiment":"neutral","sentiment_score":-0.10194265097379684},{"text":"Yeah.","start":223.105,"end":223.505,"sentiment":"neutral","sentiment_score":-0.06398946046829224}],"sentiment":"neutral","sentiment_score":-0.32694112447400886,"num_words":12,"start":218.065,"end":223.505},{"sentences":[{"text":"Sorry.","start":223.505,"end":224.005,"sentiment":"neutral","sentiment_score":-0.21429261565208435},{"text":"I I have no invoice, and that's exactly what I'm after, the invoice.","start":224.625,"end":227.925,"sentiment":"negative","sentiment_score":-0.37772663740011364},{"text":"I can't see it anywhere.","start":228.625,"end":230.165,"sentiment":"negative","sentiment_score":-0.4836972951889038},{"text":"So when I go to the billing page, I I can't see it.","start":232.79999,"end":238.09999,"sentiment":"negative","sentiment_score":-0.38947960619743055},{"text":"That it doesn't show.","start":238.56,"end":240.01999,"sentiment":"negative","sentiment_score":-0.37602678686380386}],"sentiment":"negative","sentiment_score":-0.39196020571721923,"num_words":36,"start":223.505,"end":240.01999},{"sentences":[{"text":"Hello?","start":244.48,"end":244.98,"sentiment":"neutral","sentiment_score":-0.13138210773468018},{"text":"Hello?","start":246.87292,"end":247.37292,"sentiment":"neutral","sentiment_score":-0.07625390589237213},{"text":"Hello?","start":250.55293,"end":251.05293,"sentiment":"neutral","sentiment_score":-0.06428331881761551}],"sentiment":"neutral","sentiment_score":-0.09063977748155594,"num_words":3,"start":244.48,"end":251.05293}]}}]},{"alternatives":[{"transcript":"This is Ryan from speaking. How may I help you? Oh, hi. Hi, Mike. How how are you? I'm good. I'm good. Thanks for asking. Mhmm. Right. Okay. Let me just check that. What was your what was are are you able to send a alright. Let me just check if it it's probably a charge. Right? So how much was the amount, if I may ask? Yes. And what was your previous account email? Procurement. Mhmm. Right. And when was the charge applied? May 28. Yep. Please bear with me for a sec. Let me just check. May 28. Because that specific amount, I think, it actually relates to either a credit purchase, which is for 5,000 credits, or it could be a dedicated number purchase because that's also pretty similar to the yearly plan for the dedicated numbers. Let me just check on my end. Mhmm. Yeah. Got it. Got it. Was it for 170.61? Right. I got gotcha. So I just checked with our accounts team right here. Was there an invoice ID or invoice invoice number right there for the for the purchase? Hello? Hello, Mike? You still there? Fire line.","confidence":0.9970703,"words":[{"word":"this","start":1.36,"end":1.5999999,"confidence":0.78466797,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0592176727950573},{"word":"is","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04350103437900543},{"word":"ryan","start":1.76,"end":1.92,"confidence":0.7441406,"punctuated_word":"Ryan","sentiment":"neutral","sentiment_score":0.04688217490911484},{"word":"from","start":1.92,"end":2.24,"confidence":0.9838867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.045396286994218826},{"word":"speaking","start":2.24,"end":2.74,"confidence":0.77563477,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.046939387917518616},{"word":"how","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.07427661865949631},{"word":"may","start":3.12,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.11845412850379944},{"word":"i","start":3.1999998,"end":3.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1031634360551834},{"word":"help","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.102298803627491},{"word":"you","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.10521019995212556},{"word":"oh","start":8.96,"end":9.28,"confidence":0.9650879,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08554653823375702},{"word":"hi","start":9.28,"end":9.5199995,"confidence":0.99316406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.0890754908323288},{"word":"hi","start":9.5199995,"end":9.84,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1435401439666748},{"word":"mike","start":9.84,"end":10.24,"confidence":0.7429199,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.1782919466495514},{"word":"how","start":10.24,"end":10.48,"confidence":0.9277344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2077802866697311},{"word":"how","start":10.48,"end":10.639999,"confidence":0.91748047,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.2125227004289627},{"word":"are","start":10.639999,"end":10.8,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1679314374923706},{"word":"you","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.21480800211429596},{"word":"i'm","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5055412650108337},{"word":"good","start":11.12,"end":11.28,"confidence":0.9904785,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5493419170379639},{"word":"i'm","start":11.28,"end":11.44,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5729815363883972},{"word":"good","start":11.44,"end":11.679999,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5666729211807251},{"word":"thanks","start":11.679999,"end":12.0,"confidence":0.9921875,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6262349486351013},{"word":"for","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6117454767227173},{"word":"asking","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5748445391654968},{"word":"mhmm","start":68.46,"end":68.54,"confidence":0.9246826,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05297861620783806},{"word":"right","start":68.54,"end":69.04,"confidence":0.9355469,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.030514901503920555},{"word":"okay","start":69.34,"end":69.84,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021785393357276917},{"word":"let","start":70.22,"end":70.38,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.01924964413046837},{"word":"me","start":70.38,"end":70.54,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.013968279585242271},{"word":"just","start":70.54,"end":70.86,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01697598770260811},{"word":"check","start":70.86,"end":71.18,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.007182184606790543},{"word":"that","start":71.18,"end":71.68,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.018486684188246727},{"word":"what","start":72.86,"end":73.1,"confidence":0.75341797,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.017262231558561325},{"word":"was","start":73.1,"end":73.34,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.026123834773898125},{"word":"your","start":73.34,"end":73.84,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011130332946777344},{"word":"what","start":75.915,"end":76.155,"confidence":0.6748047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01644800789654255},{"word":"was","start":76.155,"end":76.395004,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.017238544300198555},{"word":"are","start":76.635,"end":76.795006,"confidence":0.9550781,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.013963095843791962},{"word":"are","start":76.795006,"end":76.955,"confidence":0.64697266,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.010250341147184372},{"word":"you","start":76.955,"end":77.115005,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006326422095298767},{"word":"able","start":77.115005,"end":77.435005,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.006933119148015976},{"word":"to","start":77.435005,"end":77.915,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0075334422290325165},{"word":"send","start":77.915,"end":78.415,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.009462215006351473},{"word":"a","start":78.555,"end":78.715004,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006917279213666916},{"word":"alright","start":80.955,"end":81.435005,"confidence":0.9824219,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.004493420012295246},{"word":"let","start":81.435005,"end":81.515,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.009384308010339735},{"word":"me","start":81.515,"end":81.755005,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.007146827876567841},{"word":"just","start":81.755005,"end":81.995,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0074668824672698975},{"word":"check","start":81.995,"end":82.495,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.007779467850923538},{"word":"if","start":82.955,"end":83.195,"confidence":0.65478516,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02141495980322361},{"word":"it","start":83.195,"end":83.235,"confidence":0.9316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03367157280445099},{"word":"it's","start":83.275,"end":83.515,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.043818578124046326},{"word":"probably","start":83.515,"end":84.015,"confidence":0.9980469,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.05542101711034775},{"word":"a","start":84.075005,"end":84.315,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04341593012213707},{"word":"charge","start":84.315,"end":84.635,"confidence":0.9785156,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.03781058266758919},{"word":"right","start":84.635,"end":84.875,"confidence":0.91430664,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.015114174224436285},{"word":"so","start":84.875,"end":85.375,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02313002571463585},{"word":"how","start":86.555,"end":86.715004,"confidence":0.96972656,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.01768709346652031},{"word":"much","start":86.715004,"end":87.035,"confidence":0.99902344,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.01694958284497261},{"word":"was","start":87.035,"end":87.435005,"confidence":0.98095703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.020452074706554413},{"word":"the","start":87.435005,"end":87.935005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01993396133184433},{"word":"amount","start":87.995,"end":88.475006,"confidence":0.8457031,"punctuated_word":"amount,","sentiment":"neutral","sentiment_score":-0.015589996241033076},{"word":"if","start":88.475006,"end":88.715004,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0042638881132006645},{"word":"i","start":88.715004,"end":88.795,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006724013015627861},{"word":"may","start":88.795,"end":88.955,"confidence":0.99316406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.005726499482989311},{"word":"ask","start":88.955,"end":89.31,"confidence":0.99853516,"punctuated_word":"ask?","sentiment":"neutral","sentiment_score":-0.011647597886621952},{"word":"yes","start":94.03,"end":94.53,"confidence":0.7178955,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.011289757676422596},{"word":"and","start":100.27,"end":100.509995,"confidence":0.9790039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04554540291428566},{"word":"what","start":100.509995,"end":100.67,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.035249434411525726},{"word":"was","start":100.67,"end":100.829994,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03664581850171089},{"word":"your","start":100.829994,"end":101.149994,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03312496468424797},{"word":"previous","start":101.149994,"end":101.649994,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.024200821295380592},{"word":"account","start":101.78999,"end":102.28999,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.02262708730995655},{"word":"email","start":102.67,"end":103.17,"confidence":0.9941406,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.027075335383415226},{"word":"procurement","start":108.275,"end":108.775,"confidence":0.87646484,"punctuated_word":"Procurement.","sentiment":"neutral","sentiment_score":0.0018879632698372009},{"word":"mhmm","start":113.155,"end":113.655,"confidence":0.99780273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0021317172795534134},{"word":"right","start":116.035,"end":116.515,"confidence":0.9914551,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.012278509326279163},{"word":"and","start":116.515,"end":116.835,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005996743217110634},{"word":"when","start":116.835,"end":117.235,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.004084735177457333},{"word":"was","start":117.235,"end":117.555,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0015973281115293505},{"word":"the","start":117.555,"end":118.055,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004639788530766964},{"word":"charge","start":118.32,"end":118.82,"confidence":0.98095703,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.013369185850024223},{"word":"applied","start":122.8,"end":123.12,"confidence":0.99902344,"punctuated_word":"applied?","sentiment":"neutral","sentiment_score":0.0072077373042702675},{"word":"may","start":123.12,"end":123.89,"confidence":0.98101807,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.017527148127555847},{"word":"28","start":123.89,"end":124.66,"confidence":0.98101807,"punctuated_word":"28.","sentiment":"neutral","sentiment_score":0.02097514644265175},{"word":"yep","start":126.240005,"end":126.64,"confidence":0.97753906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0704602301120758},{"word":"please","start":126.64,"end":126.96,"confidence":0.9135742,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.03575928509235382},{"word":"bear","start":126.96,"end":127.12,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.02960183098912239},{"word":"with","start":127.12,"end":127.200005,"confidence":0.95166016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01686977595090866},{"word":"me","start":127.200005,"end":127.36,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.045386139303445816},{"word":"for","start":127.36,"end":127.44,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009065099060535433},{"word":"a","start":127.44,"end":127.520004,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007320959120988846},{"word":"sec","start":127.520004,"end":127.76,"confidence":0.98339844,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.01157480850815773},{"word":"let","start":127.76,"end":128.0,"confidence":0.9941406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02277551218867302},{"word":"me","start":128.0,"end":128.16,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.027786418795585632},{"word":"just","start":128.16,"end":128.4,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016337543725967407},{"word":"check","start":128.4,"end":128.9,"confidence":0.99902344,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.025126643478870392},{"word":"may","start":140.32501,"end":141.005,"confidence":0.958313,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1094321236014366},{"word":"28","start":141.005,"end":141.685,"confidence":0.958313,"punctuated_word":"28.","sentiment":"neutral","sentiment_score":0.11515969783067705},{"word":"because","start":141.68501,"end":141.925,"confidence":0.9301758,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.05907335504889488},{"word":"that","start":141.925,"end":142.16501,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10929368436336516},{"word":"specific","start":142.16501,"end":142.66501,"confidence":0.96533203,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.10374997556209564},{"word":"amount","start":142.80501,"end":143.285,"confidence":0.9604492,"punctuated_word":"amount,","sentiment":"neutral","sentiment_score":0.08782554417848587},{"word":"i","start":143.285,"end":143.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07592197507619858},{"word":"think","start":143.445,"end":143.945,"confidence":0.78125,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.07207687944173813},{"word":"it","start":144.16501,"end":144.40501,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07332602888345718},{"word":"actually","start":144.40501,"end":144.80501,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.07183361053466797},{"word":"relates","start":144.80501,"end":145.30501,"confidence":1.0,"punctuated_word":"relates","sentiment":"neutral","sentiment_score":0.040807291865348816},{"word":"to","start":146.31001,"end":146.39,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03682959824800491},{"word":"either","start":146.39,"end":146.79001,"confidence":0.7753906,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.05479903519153595},{"word":"a","start":146.79001,"end":147.03,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05581743270158768},{"word":"credit","start":147.03,"end":147.53,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.10238099098205566},{"word":"purchase","start":148.79001,"end":149.29001,"confidence":0.9321289,"punctuated_word":"purchase,","sentiment":"neutral","sentiment_score":0.08636389672756195},{"word":"which","start":149.67001,"end":149.91,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.07782776653766632},{"word":"is","start":149.91,"end":150.07,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05131496489048004},{"word":"for","start":150.07,"end":150.39,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07037603110074997},{"word":"5,000","start":150.39,"end":151.03,"confidence":0.9995117,"punctuated_word":"5,000","sentiment":"neutral","sentiment_score":0.11554495990276337},{"word":"credits","start":151.03,"end":151.53,"confidence":0.8388672,"punctuated_word":"credits,","sentiment":"neutral","sentiment_score":0.111006498336792},{"word":"or","start":152.55,"end":153.05,"confidence":0.9580078,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05974883586168289},{"word":"it","start":155.27,"end":155.59001,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08011245727539062},{"word":"could","start":155.59001,"end":155.83,"confidence":0.9970703,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.07099691033363342},{"word":"be","start":155.83,"end":156.15001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0736592635512352},{"word":"a","start":156.15001,"end":156.65001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10761198401451112},{"word":"dedicated","start":156.71,"end":157.21,"confidence":0.9970703,"punctuated_word":"dedicated","sentiment":"neutral","sentiment_score":0.1049363538622856},{"word":"number","start":157.35,"end":157.67001,"confidence":0.93847656,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.14694836735725403},{"word":"purchase","start":157.67001,"end":158.17001,"confidence":0.9589844,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.09987267851829527},{"word":"because","start":158.23001,"end":158.55,"confidence":0.56933594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.12409089505672456},{"word":"that's","start":158.55,"end":158.95001,"confidence":0.99560547,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1600678712129593},{"word":"also","start":158.95001,"end":159.45001,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1307455748319626},{"word":"pretty","start":160.645,"end":160.965,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.16728702187538147},{"word":"similar","start":160.965,"end":161.365,"confidence":1.0,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":0.09124581515789032},{"word":"to","start":161.365,"end":161.605,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12665541470050812},{"word":"the","start":161.605,"end":161.765,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13584008812904358},{"word":"yearly","start":161.765,"end":162.245,"confidence":0.9980469,"punctuated_word":"yearly","sentiment":"neutral","sentiment_score":0.1377597451210022},{"word":"plan","start":162.245,"end":162.745,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.12574061751365662},{"word":"for","start":162.885,"end":163.205,"confidence":0.9448242,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19527484476566315},{"word":"the","start":163.205,"end":163.365,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1412622183561325},{"word":"dedicated","start":163.365,"end":163.865,"confidence":1.0,"punctuated_word":"dedicated","sentiment":"neutral","sentiment_score":0.10464243590831757},{"word":"numbers","start":163.925,"end":164.425,"confidence":0.9699707,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":0.1399182677268982},{"word":"let","start":164.565,"end":164.805,"confidence":0.98095703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05275442451238632},{"word":"me","start":164.805,"end":164.885,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.060755908489227295},{"word":"just","start":164.885,"end":165.125,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.045865222811698914},{"word":"check","start":165.125,"end":165.44499,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05495079234242439},{"word":"on","start":165.44499,"end":165.605,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03297137841582298},{"word":"my","start":165.605,"end":165.845,"confidence":0.9951172,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.02826053835451603},{"word":"end","start":165.845,"end":166.345,"confidence":0.9343262,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.03398514911532402},{"word":"mhmm","start":176.88,"end":177.38,"confidence":0.963501,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008003048598766327},{"word":"yeah","start":181.44,"end":181.94,"confidence":0.8852539,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007501896936446428},{"word":"got","start":187.635,"end":187.955,"confidence":0.85253906,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.040282364934682846},{"word":"it","start":187.955,"end":188.19499,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.033554788678884506},{"word":"got","start":188.19499,"end":188.355,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.030851177871227264},{"word":"it","start":188.355,"end":188.515,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02791963890194893},{"word":"was","start":188.515,"end":188.83499,"confidence":0.9970703,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":0.01634599082171917},{"word":"it","start":188.83499,"end":188.995,"confidence":0.95410156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018757738173007965},{"word":"for","start":188.995,"end":189.315,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01290725264698267},{"word":"170.61","start":189.315,"end":191.575,"confidence":0.9988839,"punctuated_word":"170.61?","sentiment":"neutral","sentiment_score":0.016104066744446754},{"word":"right","start":193.315,"end":193.715,"confidence":0.98583984,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.04635807126760483},{"word":"i","start":193.715,"end":194.115,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03071348182857037},{"word":"got","start":194.115,"end":194.355,"confidence":0.921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02159070037305355},{"word":"gotcha","start":194.435,"end":194.915,"confidence":0.99088544,"punctuated_word":"gotcha.","sentiment":"neutral","sentiment_score":0.015628432855010033},{"word":"so","start":194.915,"end":195.075,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016467027366161346},{"word":"i","start":195.075,"end":195.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004013173282146454},{"word":"just","start":195.795,"end":196.115,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009694579988718033},{"word":"checked","start":196.115,"end":196.515,"confidence":0.99902344,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.008396308869123459},{"word":"with","start":196.515,"end":196.83499,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.006888993084430695},{"word":"our","start":196.83499,"end":196.995,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.004441455006599426},{"word":"accounts","start":196.995,"end":197.495,"confidence":0.9819336,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.015551157295703888},{"word":"team","start":197.555,"end":197.715,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.015233814716339111},{"word":"right","start":197.715,"end":198.035,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03449500724673271},{"word":"here","start":198.035,"end":198.535,"confidence":0.9904785,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.01755811646580696},{"word":"was","start":199.795,"end":200.035,"confidence":0.7026367,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":0.007761113345623016},{"word":"there","start":200.035,"end":200.275,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.004276785999536514},{"word":"an","start":200.275,"end":200.595,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01138782873749733},{"word":"invoice","start":200.595,"end":201.095,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.010224834084510803},{"word":"id","start":201.155,"end":201.475,"confidence":1.0,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":-0.014998350292444227},{"word":"or","start":201.475,"end":201.715,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.029179591685533524},{"word":"invoice","start":201.715,"end":202.2,"confidence":0.9819336,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.028320198878645897},{"word":"invoice","start":202.36,"end":202.68,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.04195486009120941},{"word":"number","start":202.68,"end":203.16,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.029257219284772873},{"word":"right","start":203.16,"end":203.4,"confidence":0.9838867,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.010116536170244215},{"word":"there","start":203.4,"end":203.9,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.02574944868683815},{"word":"for","start":203.95999,"end":204.12,"confidence":0.88964844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02499513141810894},{"word":"the","start":204.12,"end":204.62,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008419971913099289},{"word":"for","start":204.68,"end":204.92,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01906421035528183},{"word":"the","start":204.92,"end":205.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005066763609647751},{"word":"purchase","start":205.08,"end":205.58,"confidence":0.9995117,"punctuated_word":"purchase?","sentiment":"neutral","sentiment_score":-0.019009394571185112},{"word":"hello","start":220.135,"end":220.635,"confidence":0.9851074,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.08061547577381134},{"word":"hello","start":221.095,"end":221.595,"confidence":0.72021484,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.05366562306880951},{"word":"mike","start":221.655,"end":222.055,"confidence":0.9445801,"punctuated_word":"Mike?","sentiment":"neutral","sentiment_score":-0.05134715884923935},{"word":"you","start":222.055,"end":222.215,"confidence":0.6191406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07999566942453384},{"word":"still","start":222.215,"end":222.455,"confidence":0.93359375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.08529116958379745},{"word":"there","start":222.455,"end":222.855,"confidence":0.9975586,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.08778059482574463},{"word":"fire","start":222.855,"end":223.175,"confidence":0.9560547,"punctuated_word":"Fire","sentiment":"neutral","sentiment_score":-0.06332331150770187},{"word":"line","start":223.175,"end":223.675,"confidence":0.6427002,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.0747474879026413}],"paragraphs":{"transcript":"\nThis is Ryan from speaking. How may I help you? Oh, hi. Hi, Mike. How how are you?\n\nI'm good. I'm good. Thanks for asking. Mhmm. Right.\n\nOkay. Let me just check that. What was your what was are are you able to send a alright. Let me just check if it it's probably a charge. Right?\n\nSo how much was the amount, if I may ask? Yes. And what was your previous account email? Procurement. Mhmm.\n\nRight. And when was the charge applied? May 28. Yep. Please bear with me for a sec.\n\nLet me just check. May 28. Because that specific amount, I think, it actually relates to either a credit purchase, which is for 5,000 credits, or it could be a dedicated number purchase because that's also pretty similar to the yearly plan for the dedicated numbers. Let me just check on my end. Mhmm.\n\nYeah. Got it. Got it. Was it for 170.61? Right.\n\nI got gotcha. So I just checked with our accounts team right here. Was there an invoice ID or invoice invoice number right there for the for the purchase? Hello? Hello, Mike?\n\nYou still there? Fire line.","paragraphs":[{"sentences":[{"text":"This is Ryan from speaking.","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":0.048387311398983},{"text":"How may I help you?","start":2.8799999,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.10068063735961914},{"text":"Oh, hi.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.08731101453304291},{"text":"Hi, Mike.","start":9.5199995,"end":10.24,"sentiment":"neutral","sentiment_score":0.1609160453081131},{"text":"How how are you?","start":10.24,"end":10.96,"sentiment":"neutral","sentiment_score":0.2007606066763401}],"sentiment":"neutral","sentiment_score":0.11360201612114906,"num_words":18,"start":1.36,"end":10.96},{"sentences":[{"text":"I'm good.","start":10.96,"end":11.28,"sentiment":"positive","sentiment_score":0.5274415910243988},{"text":"I'm good.","start":11.28,"end":11.679999,"sentiment":"positive","sentiment_score":0.5698272287845612},{"text":"Thanks for asking.","start":11.679999,"end":12.66,"sentiment":"positive","sentiment_score":0.6042749881744385},{"text":"Mhmm.","start":68.46,"end":68.54,"sentiment":"neutral","sentiment_score":-0.05297861620783806},{"text":"Right.","start":68.54,"end":69.04,"sentiment":"neutral","sentiment_score":-0.030514901503920555}],"sentiment":"positive","sentiment_score":0.43598545404771966,"num_words":9,"start":10.96,"end":69.04},{"sentences":[{"text":"Okay.","start":69.34,"end":69.84,"sentiment":"neutral","sentiment_score":-0.021785393357276917},{"text":"Let me just check that.","start":70.22,"end":71.68,"sentiment":"neutral","sentiment_score":-0.015172556042671204},{"text":"What was your what was are are you able to send a alright.","start":72.86,"end":81.435005,"sentiment":"neutral","sentiment_score":-0.01078584983658332},{"text":"Let me just check if it it's probably a charge.","start":81.435005,"end":84.635,"sentiment":"neutral","sentiment_score":-0.026733012683689595},{"text":"Right?","start":84.635,"end":84.875,"sentiment":"neutral","sentiment_score":-0.015114174224436285}],"sentiment":"neutral","sentiment_score":-0.017343617416918276,"num_words":30,"start":69.34,"end":84.875},{"sentences":[{"text":"So how much was the amount, if I may ask?","start":84.875,"end":89.31,"sentiment":"neutral","sentiment_score":-0.014210473280400038},{"text":"Yes.","start":94.03,"end":94.53,"sentiment":"neutral","sentiment_score":-0.011289757676422596},{"text":"And what was your previous account email?","start":100.27,"end":103.17,"sentiment":"neutral","sentiment_score":-0.0320669806429318},{"text":"Procurement.","start":108.275,"end":108.775,"sentiment":"neutral","sentiment_score":0.0018879632698372009},{"text":"Mhmm.","start":113.155,"end":113.655,"sentiment":"neutral","sentiment_score":0.0021317172795534134}],"sentiment":"neutral","sentiment_score":-0.01869218372157775,"num_words":20,"start":84.875,"end":113.655},{"sentences":[{"text":"Right.","start":116.035,"end":116.515,"sentiment":"neutral","sentiment_score":0.012278509326279163},{"text":"And when was the charge applied?","start":116.515,"end":123.12,"sentiment":"neutral","sentiment_score":0.0061492530318597955},{"text":"May 28.","start":123.12,"end":124.66,"sentiment":"neutral","sentiment_score":0.019251147285103798},{"text":"Yep.","start":126.240005,"end":126.64,"sentiment":"neutral","sentiment_score":0.0704602301120758},{"text":"Please bear with me for a sec.","start":126.64,"end":127.76,"sentiment":"neutral","sentiment_score":0.02222541400364467}],"sentiment":"neutral","sentiment_score":0.01845379118971965,"num_words":17,"start":116.035,"end":127.76},{"sentences":[{"text":"Let me just check.","start":127.76,"end":128.9,"sentiment":"neutral","sentiment_score":0.023006529547274113},{"text":"May 28.","start":140.32501,"end":141.685,"sentiment":"neutral","sentiment_score":0.11229591071605682},{"text":"Because that specific amount, I think, it actually relates to either a credit purchase, which is for 5,000 credits, or it could be a dedicated number purchase because that's also pretty similar to the yearly plan for the dedicated numbers.","start":141.68501,"end":164.425,"sentiment":"neutral","sentiment_score":0.09951467951759696},{"text":"Let me just check on my end.","start":164.565,"end":166.345,"sentiment":"neutral","sentiment_score":0.04422048772019999},{"text":"Mhmm.","start":176.88,"end":177.38,"sentiment":"neutral","sentiment_score":0.008003048598766327}],"sentiment":"neutral","sentiment_score":0.08545836264750471,"num_words":54,"start":127.76,"end":177.38},{"sentences":[{"text":"Yeah.","start":181.44,"end":181.94,"sentiment":"neutral","sentiment_score":0.007501896936446428},{"text":"Got it.","start":187.635,"end":188.19499,"sentiment":"neutral","sentiment_score":0.036918576806783676},{"text":"Got it.","start":188.19499,"end":188.515,"sentiment":"neutral","sentiment_score":0.029385408386588097},{"text":"Was it for 170.61?","start":188.515,"end":191.575,"sentiment":"neutral","sentiment_score":0.01602876209653914},{"text":"Right.","start":193.315,"end":193.715,"sentiment":"neutral","sentiment_score":0.04635807126760483}],"sentiment":"neutral","sentiment_score":0.025058298697695137,"num_words":10,"start":181.44,"end":193.715},{"sentences":[{"text":"I got gotcha.","start":193.715,"end":194.915,"sentiment":"neutral","sentiment_score":0.022644205018877983},{"text":"So I just checked with our accounts team right here.","start":194.915,"end":198.535,"sentiment":"neutral","sentiment_score":0.01189616471529007},{"text":"Was there an invoice ID or invoice invoice number right there for the for the purchase?","start":199.795,"end":205.58,"sentiment":"neutral","sentiment_score":-0.01660665252711624},{"text":"Hello?","start":220.135,"end":220.635,"sentiment":"neutral","sentiment_score":-0.08061547577381134},{"text":"Hello, Mike?","start":221.095,"end":222.055,"sentiment":"neutral","sentiment_score":-0.05250639095902443}],"sentiment":"neutral","sentiment_score":-0.008263763622380793,"num_words":32,"start":193.715,"end":222.055},{"sentences":[{"text":"You still there?","start":222.055,"end":222.855,"sentiment":"neutral","sentiment_score":-0.08435581127802531},{"text":"Fire line.","start":222.855,"end":223.675,"sentiment":"neutral","sentiment_score":-0.06903539970517159}],"sentiment":"neutral","sentiment_score":-0.07822764664888382,"num_words":5,"start":222.055,"end":223.675}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Ryan from speaking. How may I help you?\n\nChannel 0: Oh, hi, Ryan. Well, if you can, yeah, it's Mike Burns calling from Cullabar Care. How are you going?\n\nChannel 1: Oh, hi. Hi, Mike. How how are you? I'm good. I'm good.\n\nThanks for asking.\n\nChannel 0: Ryan, we have an account with you. I think you recently helped us set up a couple of sub accounts and that type of thing. I'm ringing with what I think is probably quite a minor question, but I cannot solve this. We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online. And I've got a charge here that I can't resolve.\n\nI can't find it. But it also shows on the credit card that it's a slightly different description in the transaction details. And my thinking is that when we migrated from the original platform the new enterprise platform, I'm thinking that discharge relates to the original platform as my best guess, but I can't log in to that platform anymore.\n\nChannel 1: Mhmm. Right. Okay. Let me just check that. What was your what was are are you able to send a alright.\n\nLet me just check if it it's probably a charge. Right? So how much was the amount, if I may ask?\n\nChannel 0: It's a $170.61. So even the amount's\n\nChannel 1: Yes.\n\nChannel 0: a bit odd because it's got cents on it.\n\nChannel 1: And what was your previous account email?\n\nChannel 0: It was the same as the new one, which is procurement@atcoulibar.org.au.\n\nChannel 1: Procurement. Mhmm. Right. And when was the charge\n\nChannel 0: The date is the May 28.\n\nChannel 1: applied? May 28. Yep. Please bear with me for a sec. Let me just check.\n\nChannel 0: Yeah. No problem.\n\nChannel 1: May 28. Because that specific amount, I think, it actually relates to either a credit purchase, which is for 5,000 credits, or it could be a dedicated number purchase because that's also pretty similar to the yearly plan for the dedicated numbers. Let me just check on my\n\nChannel 0: It\n\nChannel 1: end.\n\nChannel 0: it so on my on my on my credit card, the the enterprise description said www.cellcast.com.ausouth\n\nChannel 1: Mhmm.\n\nChannel 0: Mel South Melbovick. But this\n\nChannel 1: Yeah.\n\nChannel 0: one says EasyCellcast PTY Ltd.\n\nChannel 1: Got it. Got it. Was it for 170.61?\n\nChannel 0: Yep.\n\nChannel 1: Right. I got gotcha. So I just checked with our accounts team right here. Was there an invoice ID or invoice invoice number right there for the for the purchase?\n\nChannel 0: No. There is there's nothing. It's on the credit card, but I can't I can't see the invoice. And that's exactly what I want the invoice. I can match it against my credit card.\n\nI have no access to it. It doesn't show.\n\nChannel 1: Hello? Hello,\n\nChannel 0: Hello?\n\nChannel 1: Mike?\n\nChannel 0: Sorry.\n\nChannel 1: You still there? Fire\n\nChannel 0: Yeah.\n\nChannel 1: line.\n\nChannel 0: Sorry. I I have no invoice, and that's exactly what I'm after, the invoice. I can't see it anywhere. So when I go to the billing page, I I can't see it. That it doesn't show.\n\nHello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"This is Ryan from speaking.","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":0.048387311398983},{"text":"How may I help you?","start":2.8799999,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.10068063735961914}],"sentiment":"neutral","sentiment_score":0.07453397437930107,"channel":1,"num_words":10,"start":1.36,"end":3.9399998},{"sentences":[{"text":"Oh, hi, Ryan.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.07660090674956639},{"text":"Well, if you can, yeah, it's Mike Burns calling from Cullabar Care.","start":5.04,"end":7.52,"sentiment":"neutral","sentiment_score":0.0880702758828799},{"text":"How are you going?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.14874345809221268}],"sentiment":"neutral","sentiment_score":0.09903262437958467,"channel":0,"num_words":19,"start":4.4,"end":8.34},{"sentences":[{"text":"Oh, hi.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.08731101453304291},{"text":"Hi, Mike.","start":9.5199995,"end":10.24,"sentiment":"neutral","sentiment_score":0.1609160453081131},{"text":"How how are you?","start":10.24,"end":10.96,"sentiment":"neutral","sentiment_score":0.2007606066763401},{"text":"I'm good.","start":10.96,"end":11.28,"sentiment":"positive","sentiment_score":0.5274415910243988},{"text":"I'm good.","start":11.28,"end":11.679999,"sentiment":"positive","sentiment_score":0.5698272287845612}],"sentiment":"neutral","sentiment_score":0.29116951550046605,"channel":1,"num_words":12,"start":8.96,"end":11.679999},{"sentences":[{"text":"Thanks for asking.","start":11.679999,"end":12.66,"sentiment":"positive","sentiment_score":0.6042749881744385}],"sentiment":"positive","sentiment_score":0.6042749881744385,"channel":1,"num_words":3,"start":11.679999,"end":12.66},{"sentences":[{"text":"Ryan, we have an account with you.","start":13.805,"end":15.285,"sentiment":"neutral","sentiment_score":0.03400084216679845},{"text":"I think you recently helped us set up a couple of sub accounts and that type of thing.","start":15.285,"end":19.505001,"sentiment":"neutral","sentiment_score":0.03182505454040236},{"text":"I'm ringing with what I think is probably quite a minor question, but I cannot solve this.","start":20.205,"end":24.385,"sentiment":"neutral","sentiment_score":-0.17883040580679388},{"text":"We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online.","start":25.949999,"end":40.85,"sentiment":"neutral","sentiment_score":-0.13392146257683635},{"text":"And I've got a charge here that I can't resolve.","start":41.435,"end":44.155,"sentiment":"neutral","sentiment_score":-0.31931692361831665}],"sentiment":"neutral","sentiment_score":-0.11125253910637077,"channel":0,"num_words":68,"start":13.805,"end":44.155},{"sentences":[{"text":"I can't find it.","start":44.155,"end":45.515,"sentiment":"neutral","sentiment_score":-0.32503028213977814},{"text":"But it also shows on the credit card that it's a slightly different description in the transaction details.","start":45.515,"end":51.855,"sentiment":"neutral","sentiment_score":-0.1768278930750158},{"text":"And my thinking is that when we migrated from the original platform the new enterprise platform, I'm thinking that discharge relates to the original platform as my best guess, but I can't log in to that platform anymore.","start":52.954998,"end":67.83,"sentiment":"neutral","sentiment_score":-0.1933470464458591}],"sentiment":"neutral","sentiment_score":-0.1971701828142007,"channel":0,"num_words":60,"start":44.155,"end":67.83},{"sentences":[{"text":"Mhmm.","start":68.46,"end":68.54,"sentiment":"neutral","sentiment_score":-0.05297861620783806},{"text":"Right.","start":68.54,"end":69.04,"sentiment":"neutral","sentiment_score":-0.030514901503920555},{"text":"Okay.","start":69.34,"end":69.84,"sentiment":"neutral","sentiment_score":-0.021785393357276917},{"text":"Let me just check that.","start":70.22,"end":71.68,"sentiment":"neutral","sentiment_score":-0.015172556042671204},{"text":"What was your what was are are you able to send a alright.","start":72.86,"end":81.435005,"sentiment":"neutral","sentiment_score":-0.01078584983658332}],"sentiment":"neutral","sentiment_score":-0.015302749483713083,"channel":1,"num_words":21,"start":68.46,"end":81.435005},{"sentences":[{"text":"Let me just check if it it's probably a charge.","start":81.435005,"end":84.635,"sentiment":"neutral","sentiment_score":-0.026733012683689595},{"text":"Right?","start":84.635,"end":84.875,"sentiment":"neutral","sentiment_score":-0.015114174224436285},{"text":"So how much was the amount, if I may ask?","start":84.875,"end":89.31,"sentiment":"neutral","sentiment_score":-0.014210473280400038}],"sentiment":"neutral","sentiment_score":-0.020216620660253933,"channel":1,"num_words":21,"start":81.435005,"end":89.31},{"sentences":[{"text":"It's a $170.61.","start":89.78999,"end":93.17,"sentiment":"neutral","sentiment_score":-0.008079426906382045},{"text":"So even the amount's","start":93.229996,"end":94.27,"sentiment":"neutral","sentiment_score":-0.008806411642581224}],"sentiment":"neutral","sentiment_score":-0.008494846755638719,"channel":0,"num_words":7,"start":89.78999,"end":94.27},{"sentences":[{"text":"Yes.","start":94.03,"end":94.53,"sentiment":"neutral","sentiment_score":-0.011289757676422596}],"sentiment":"neutral","sentiment_score":-0.011289757676422596,"channel":1,"num_words":1,"start":94.03,"end":94.53},{"sentences":[{"text":"a bit odd because it's got cents on it.","start":94.27,"end":96.369995,"sentiment":"neutral","sentiment_score":-0.11598222288820478}],"sentiment":"neutral","sentiment_score":-0.11598222288820478,"channel":0,"num_words":9,"start":94.27,"end":96.369995},{"sentences":[{"text":"And what was your previous account email?","start":100.27,"end":103.17,"sentiment":"neutral","sentiment_score":-0.0320669806429318}],"sentiment":"neutral","sentiment_score":-0.0320669806429318,"channel":1,"num_words":7,"start":100.27,"end":103.17},{"sentences":[{"text":"It was the same as the new one, which is procurement@atcoulibar.org.au.","start":103.725,"end":112.385,"sentiment":"neutral","sentiment_score":-0.023144123423844577}],"sentiment":"neutral","sentiment_score":-0.023144123423844577,"channel":0,"num_words":11,"start":103.725,"end":112.385},{"sentences":[{"text":"Procurement.","start":108.275,"end":108.775,"sentiment":"neutral","sentiment_score":0.0018879632698372009},{"text":"Mhmm.","start":113.155,"end":113.655,"sentiment":"neutral","sentiment_score":0.0021317172795534134},{"text":"Right.","start":116.035,"end":116.515,"sentiment":"neutral","sentiment_score":0.012278509326279163},{"text":"And when was the charge","start":116.515,"end":118.82,"sentiment":"neutral","sentiment_score":0.005937556177377701}],"sentiment":"neutral","sentiment_score":0.005748246345319785,"channel":1,"num_words":8,"start":108.275,"end":118.82},{"sentences":[{"text":"The date is the May 28.","start":119.979996,"end":122.08,"sentiment":"neutral","sentiment_score":0.008453872753307223}],"sentiment":"neutral","sentiment_score":0.008453872753307223,"channel":0,"num_words":6,"start":119.979996,"end":122.08},{"sentences":[{"text":"applied?","start":122.8,"end":123.12,"sentiment":"neutral","sentiment_score":0.0072077373042702675},{"text":"May 28.","start":123.12,"end":124.66,"sentiment":"neutral","sentiment_score":0.019251147285103798},{"text":"Yep.","start":126.240005,"end":126.64,"sentiment":"neutral","sentiment_score":0.0704602301120758},{"text":"Please bear with me for a sec.","start":126.64,"end":127.76,"sentiment":"neutral","sentiment_score":0.02222541400364467},{"text":"Let me just check.","start":127.76,"end":128.9,"sentiment":"neutral","sentiment_score":0.023006529547274113}],"sentiment":"neutral","sentiment_score":0.024251618546744187,"channel":1,"num_words":15,"start":122.8,"end":128.9},{"sentences":[{"text":"Yeah.","start":129.26,"end":129.5,"sentiment":"neutral","sentiment_score":0.09621825814247131},{"text":"No problem.","start":129.5,"end":130.16,"sentiment":"neutral","sentiment_score":0.16400247067213058}],"sentiment":"neutral","sentiment_score":0.14140773316224417,"channel":0,"num_words":3,"start":129.26,"end":130.16},{"sentences":[{"text":"May 28.","start":140.32501,"end":141.685,"sentiment":"neutral","sentiment_score":0.11229591071605682},{"text":"Because that specific amount, I think, it actually relates to either a credit purchase, which is for 5,000 credits, or it could be a dedicated number purchase because that's also pretty similar to the yearly plan for the dedicated numbers.","start":141.68501,"end":164.425,"sentiment":"neutral","sentiment_score":0.09951467951759696},{"text":"Let me just check on my","start":164.565,"end":165.845,"sentiment":"neutral","sentiment_score":0.045926377487679325}],"sentiment":"neutral","sentiment_score":0.09334869306379308,"channel":1,"num_words":48,"start":140.32501,"end":165.845},{"sentences":[{"text":"It","start":165.705,"end":166.02501,"sentiment":"neutral","sentiment_score":0.025827884674072266}],"sentiment":"neutral","sentiment_score":0.025827884674072266,"channel":0,"num_words":1,"start":165.705,"end":166.02501},{"sentences":[{"text":"end.","start":165.845,"end":166.345,"sentiment":"neutral","sentiment_score":0.03398514911532402}],"sentiment":"neutral","sentiment_score":0.03398514911532402,"channel":1,"num_words":1,"start":165.845,"end":166.345},{"sentences":[{"text":"it so on my on my on my credit card, the the enterprise description said www.cellcast.com.ausouth","start":166.02501,"end":176.99,"sentiment":"neutral","sentiment_score":0.01377536536892876}],"sentiment":"neutral","sentiment_score":0.01377536536892876,"channel":0,"num_words":16,"start":166.02501,"end":176.99},{"sentences":[{"text":"Mhmm.","start":176.88,"end":177.38,"sentiment":"neutral","sentiment_score":0.008003048598766327}],"sentiment":"neutral","sentiment_score":0.008003048598766327,"channel":1,"num_words":1,"start":176.88,"end":177.38},{"sentences":[{"text":"Mel South Melbovick.","start":177.13,"end":179.23,"sentiment":"neutral","sentiment_score":0.004331580363214016},{"text":"But this","start":181.13,"end":181.61,"sentiment":"neutral","sentiment_score":0.00003169989213347446}],"sentiment":"neutral","sentiment_score":0.0026116281747817992,"channel":0,"num_words":5,"start":177.13,"end":181.61},{"sentences":[{"text":"Yeah.","start":181.44,"end":181.94,"sentiment":"neutral","sentiment_score":0.007501896936446428}],"sentiment":"neutral","sentiment_score":0.007501896936446428,"channel":1,"num_words":1,"start":181.44,"end":181.94},{"sentences":[{"text":"one says EasyCellcast PTY Ltd.","start":181.61,"end":184.99,"sentiment":"neutral","sentiment_score":0.013194636814296246}],"sentiment":"neutral","sentiment_score":0.013194636814296246,"channel":0,"num_words":5,"start":181.61,"end":184.99},{"sentences":[{"text":"Got it.","start":187.635,"end":188.19499,"sentiment":"neutral","sentiment_score":0.036918576806783676},{"text":"Got it.","start":188.19499,"end":188.515,"sentiment":"neutral","sentiment_score":0.029385408386588097},{"text":"Was it for 170.61?","start":188.515,"end":191.575,"sentiment":"neutral","sentiment_score":0.01602876209653914}],"sentiment":"neutral","sentiment_score":0.024590377346612513,"channel":1,"num_words":8,"start":187.635,"end":191.575},{"sentences":[{"text":"Yep.","start":192.065,"end":192.565,"sentiment":"neutral","sentiment_score":0.0413651280105114}],"sentiment":"neutral","sentiment_score":0.0413651280105114,"channel":0,"num_words":1,"start":192.065,"end":192.565},{"sentences":[{"text":"Right.","start":193.315,"end":193.715,"sentiment":"neutral","sentiment_score":0.04635807126760483},{"text":"I got gotcha.","start":193.715,"end":194.915,"sentiment":"neutral","sentiment_score":0.022644205018877983},{"text":"So I just checked with our accounts team right here.","start":194.915,"end":198.535,"sentiment":"neutral","sentiment_score":0.01189616471529007},{"text":"Was there an invoice ID or invoice invoice number right there for the for the purchase?","start":199.795,"end":205.58,"sentiment":"neutral","sentiment_score":-0.01660665252711624}],"sentiment":"neutral","sentiment_score":-0.0010818035652240118,"channel":1,"num_words":30,"start":193.315,"end":205.58},{"sentences":[{"text":"No.","start":206.21,"end":206.53,"sentiment":"neutral","sentiment_score":-0.3265675902366638},{"text":"There is there's nothing.","start":206.53,"end":207.49,"sentiment":"negative","sentiment_score":-0.3947882652282715},{"text":"It's on the credit card, but I can't I can't see the invoice.","start":207.49,"end":210.37001,"sentiment":"negative","sentiment_score":-0.3866383731365204},{"text":"And that's exactly what I want the invoice.","start":210.37001,"end":212.37001,"sentiment":"neutral","sentiment_score":-0.32071658223867416},{"text":"I can match it against my credit card.","start":212.37001,"end":214.47,"sentiment":"neutral","sentiment_score":-0.1980859562754631}],"sentiment":"neutral","sentiment_score":-0.3259541120599298,"channel":0,"num_words":34,"start":206.21,"end":214.47},{"sentences":[{"text":"I have no access to it.","start":218.065,"end":219.345,"sentiment":"negative","sentiment_score":-0.45646102726459503},{"text":"It doesn't show.","start":219.345,"end":220.325,"sentiment":"neutral","sentiment_score":-0.3265559673309326}],"sentiment":"negative","sentiment_score":-0.4131593406200409,"channel":0,"num_words":9,"start":218.065,"end":220.325},{"sentences":[{"text":"Hello?","start":220.135,"end":220.635,"sentiment":"neutral","sentiment_score":-0.08061547577381134},{"text":"Hello,","start":221.095,"end":221.595,"sentiment":"neutral","sentiment_score":-0.05366562306880951}],"sentiment":"neutral","sentiment_score":-0.06714054942131042,"channel":1,"num_words":2,"start":220.135,"end":221.595},{"sentences":[{"text":"Hello?","start":221.105,"end":221.605,"sentiment":"neutral","sentiment_score":-0.038927316665649414}],"sentiment":"neutral","sentiment_score":-0.038927316665649414,"channel":0,"num_words":1,"start":221.105,"end":221.605},{"sentences":[{"text":"Mike?","start":221.655,"end":222.055,"sentiment":"neutral","sentiment_score":-0.05134715884923935}],"sentiment":"neutral","sentiment_score":-0.05134715884923935,"channel":1,"num_words":1,"start":221.655,"end":222.055},{"sentences":[{"text":"Sorry.","start":221.665,"end":222.165,"sentiment":"neutral","sentiment_score":-0.10194265097379684}],"sentiment":"neutral","sentiment_score":-0.10194265097379684,"channel":0,"num_words":1,"start":221.665,"end":222.165},{"sentences":[{"text":"You still there?","start":222.055,"end":222.855,"sentiment":"neutral","sentiment_score":-0.08435581127802531},{"text":"Fire","start":222.855,"end":223.175,"sentiment":"neutral","sentiment_score":-0.06332331150770187}],"sentiment":"neutral","sentiment_score":-0.07909768633544445,"channel":1,"num_words":4,"start":222.055,"end":223.175},{"sentences":[{"text":"Yeah.","start":223.105,"end":223.505,"sentiment":"neutral","sentiment_score":-0.06398946046829224}],"sentiment":"neutral","sentiment_score":-0.06398946046829224,"channel":0,"num_words":1,"start":223.105,"end":223.505},{"sentences":[{"text":"line.","start":223.175,"end":223.675,"sentiment":"neutral","sentiment_score":-0.0747474879026413}],"sentiment":"neutral","sentiment_score":-0.0747474879026413,"channel":1,"num_words":1,"start":223.175,"end":223.675},{"sentences":[{"text":"Sorry.","start":223.505,"end":224.005,"sentiment":"neutral","sentiment_score":-0.21429261565208435},{"text":"I I have no invoice, and that's exactly what I'm after, the invoice.","start":224.625,"end":227.925,"sentiment":"negative","sentiment_score":-0.37772663740011364},{"text":"I can't see it anywhere.","start":228.625,"end":230.165,"sentiment":"negative","sentiment_score":-0.4836972951889038},{"text":"So when I go to the billing page, I I can't see it.","start":232.79999,"end":238.09999,"sentiment":"negative","sentiment_score":-0.38947960619743055},{"text":"That it doesn't show.","start":238.56,"end":240.01999,"sentiment":"negative","sentiment_score":-0.37602678686380386}],"sentiment":"negative","sentiment_score":-0.39196020571721923,"channel":0,"num_words":36,"start":223.505,"end":240.01999},{"sentences":[{"text":"Hello?","start":244.48,"end":244.98,"sentiment":"neutral","sentiment_score":-0.13138210773468018},{"text":"Hello?","start":246.87292,"end":247.37292,"sentiment":"neutral","sentiment_score":-0.07625390589237213},{"text":"Hello?","start":250.55293,"end":251.05293,"sentiment":"neutral","sentiment_score":-0.06428331881761551}],"sentiment":"neutral","sentiment_score":-0.09063977748155594,"channel":0,"num_words":3,"start":244.48,"end":251.05293}]},"summary":{"result":"success","short":"A customer named Mike is trying to reconcile his credit card bills with Cellcast against what's online. He is having trouble finding a charge that he can't resolve and is confused about the details of the charge. The agent tries to troubleshoot the issue and find a solution, but they are unable to find the invoice or invoice ID needed to reconcile the charges."},"intents":{"segments":[{"text":"Ryan, we have an account with you. I think you recently helped us set up a couple of sub accounts and that type of thing. I'm ringing with what I think is probably quite a minor question, but I cannot solve this. We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online. And I've got a charge here that I can't resolve. I can't find it.","start_word":44,"end_word":115,"intents":[{"intent":"Fix account issue","confidence_score":0.0044147037}]}]},"sentiments":{"segments":[{"text":"This is Ryan from speaking. How may I help you? Oh, hi, Ryan. Well, if you can, yeah, it's Mike Burns calling from Cullabar Care. How are you going? Oh, hi. Hi, Mike. How how are you?","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.10462351143360138},{"text":"I'm good. I'm good. Thanks for asking.","start_word":37,"end_word":43,"sentiment":"positive","sentiment_score":0.5610905885696411},{"text":"Ryan, we have an account with you. I think you recently helped us set up a couple of sub accounts and that type of thing. I'm ringing with what I think is probably quite a minor question, but I cannot solve this. We I am trying to reconcile my credit card bills, invoices with Cellcast against What's Online. And I've got a charge here that I can't resolve. I can't find it. But it also shows on the credit card that it's a slightly different description in the transaction details. And my thinking is that when we migrated from the original platform the new enterprise platform, I'm thinking that discharge relates to the original platform as my best guess, but I can't log in to that platform anymore. Mhmm. Right. Okay. Let me just check that. What was your what was are are you able to send a alright. Let me just check if it it's probably a charge. Right? So how much was the amount, if I may ask? It's a $170.61. So even the amount's Yes. a bit odd because it's got cents on it. And what was your previous account email? It was the same as the new one, which is procurement@atcoulibar. org.au. Procurement. Mhmm. Right. And when was the charge The date is the May 28. applied? May 28. Yep. Please bear with me for a sec. Let me just check. Yeah. No problem. May 28. Because that specific amount, I think, it actually relates to either a credit purchase, which is for 5,000 credits, or it could be a dedicated number purchase because that's also pretty similar to the yearly plan for the dedicated numbers. Let me just check on my It end. it so on my on my on my credit card, the the enterprise description said www.cellcast.com.ausouth Mhmm. Mel South Melbovick. But this Yeah. one says EasyCellcast PTY Ltd. Got it. Got it. Was it for 170.61? Yep. Right. I got gotcha. So I just checked with our accounts team right here. Was there an invoice ID or invoice invoice number right there for the for the purchase? No.","start_word":44,"end_word":398,"sentiment":"neutral","sentiment_score":-0.04534519967478766},{"text":"There is there's nothing. It's on the credit card, but I can't I can't see the invoice.","start_word":399,"end_word":415,"sentiment":"negative","sentiment_score":-0.3970187306404114},{"text":"And that's exactly what I want the invoice. I can match it against my credit card.","start_word":416,"end_word":431,"sentiment":"neutral","sentiment_score":-0.2674964368343353},{"text":"I have no access to it.","start_word":432,"end_word":437,"sentiment":"negative","sentiment_score":-0.4482043087482453},{"text":"It doesn't show. Hello? Hello, Hello? Mike? Sorry. You still there? Fire Yeah. line. Sorry.","start_word":438,"end_word":452,"sentiment":"neutral","sentiment_score":-0.13641150295734406},{"text":"I I have no invoice, and that's exactly what I'm after, the invoice. I can't see it anywhere. So when I go to the billing page, I I can't see it. That it doesn't show.","start_word":453,"end_word":487,"sentiment":"negative","sentiment_score":-0.39440688490867615},{"text":"Hello? Hello? Hello?","start_word":488,"end_word":490,"sentiment":"neutral","sentiment_score":-0.04666249454021454}],"average":{"sentiment":"neutral","sentiment_score":-0.07219533010142473}}}}