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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.58,"sentiment":"negative","sentiment_score":-0.40250374749302864},{"text":"The person you're trying to reach is not available.","start":2.8799999,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.4030619131194221},{"text":"At the tone, please record your message.","start":5.8399997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.16731109576565878},{"text":"When you have finished recording, you may hang up.","start":8.48,"end":10.9,"sentiment":"neutral","sentiment_score":-0.14531763891379038}],"sentiment":"neutral","sentiment_score":-0.28262495813947736,"num_words":33,"start":0.24,"end":10.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Mohammed. My name is Mary from Airtel accounts department. I'm calling today regarding a quick update for your payments as we attempt to press the payment. However, it was declined. To ensure your service continues running smoothly without any interruption, please give us a callback and at your earliest convenience, and we'll be more than happy to assist.\n\nYou can call us back at 0391218113. Again, that's 0391218113. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.58,"sentiment":"negative","sentiment_score":-0.40250374749302864},{"text":"The person you're trying to reach is not available.","start":2.8799999,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.4030619131194221},{"text":"At the tone, please record your message.","start":5.8399997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.16731109576565878},{"text":"When you have finished recording, you may hang up.","start":8.48,"end":10.9,"sentiment":"neutral","sentiment_score":-0.14531763891379038}],"sentiment":"neutral","sentiment_score":-0.28262495813947736,"channel":1,"num_words":33,"start":0.24,"end":10.9},{"sentences":[{"text":"Hello, Mohammed.","start":12.295,"end":13.095,"sentiment":"neutral","sentiment_score":0.019578875973820686},{"text":"My name is Mary from Airtel accounts department.","start":13.095,"end":15.835,"sentiment":"neutral","sentiment_score":0.05869607301428914},{"text":"I'm calling today regarding a quick update for your payments as we attempt to press the payment.","start":15.895,"end":21.494999,"sentiment":"neutral","sentiment_score":0.04123151565299315},{"text":"However, it was declined.","start":21.494999,"end":22.955,"sentiment":"neutral","sentiment_score":-0.3001551926136017},{"text":"To ensure your service continues running smoothly without any interruption, please give us a callback and at your earliest convenience, and we'll be more than happy to assist.","start":23.415,"end":34.55,"sentiment":"neutral","sentiment_score":0.19142284044729813}],"sentiment":"neutral","sentiment_score":0.09099798074970811,"channel":0,"num_words":59,"start":12.295,"end":34.55},{"sentences":[{"text":"You can call us back at 0391218113.","start":34.69,"end":39.84094,"sentiment":"neutral","sentiment_score":0.06013516975300653},{"text":"Again, that's 0391218113.","start":39.84094,"end":44.640938,"sentiment":"neutral","sentiment_score":0.07711603244145711},{"text":"Thank you so much, and have a great day.","start":44.640938,"end":46.240936,"sentiment":"positive","sentiment_score":0.6805430120891995},{"text":"Goodbye.","start":46.240936,"end":46.740936,"sentiment":"neutral","sentiment_score":0.1422717124223709}],"sentiment":"positive","sentiment_score":0.34597265534102917,"channel":0,"num_words":20,"start":34.69,"end":46.740936}]},"summary":{"result":"success","short":"The customer's call was directed to voicemail as the representative they were trying to reach was not available. The representative from Airtel accounts department left a message for the customer, Mohammed, regarding a payment issue and informed him that the payment was declined and to call back to ensure their service is still running smoothly. The representative provided a phone number for the customer to call and thanked them before ending the call."},"intents":{"segments":[{"text":"Hello, Mohammed. My name is Mary from Airtel accounts department. I'm calling today regarding a quick update for your payments as we attempt to press the payment. However, it was declined.","start_word":33,"end_word":63,"intents":[{"intent":"Assist with payment update","confidence_score":0.1464978}]},{"text":"To ensure your service continues running smoothly without any interruption, please give us a callback and at your earliest convenience, and we'll be more than happy to assist.","start_word":64,"end_word":91,"intents":[{"intent":"Request callback","confidence_score":0.0366157}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.3986852169036865},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Mohammed. My name is Mary from Airtel accounts department. I'm calling today regarding a quick update for your payments as we attempt to press the payment. However, it was declined. To ensure your service continues running smoothly without any interruption, please give us a callback and at your earliest convenience, and we'll be more than happy to assist. You can call us back at 0391218113. Again, that's 0391218113.","start_word":17,"end_word":101,"sentiment":"neutral","sentiment_score":0.041476041078567505},{"text":"Thank you so much, and have a great day.","start_word":102,"end_word":110,"sentiment":"positive","sentiment_score":0.6844613552093506},{"text":"Goodbye.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":0.17852894961833954}],"average":{"sentiment":"neutral","sentiment_score":0.03249178657048865}}}}