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Good morning. Ben, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. Wonderful. Ben, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services. Name of the company again, Ben, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my Alright. Got when do you think is the best time can I call you back, sir, just for a short introductory meeting? Mhmm.\n\nMhmm. That would be okay. But thank you so much, Veronica. Have a good day. Thank you.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.060660529881715775},{"text":"Good morning.","start":3.52,"end":4.18,"sentiment":"positive","sentiment_score":0.34501348435878754},{"text":"Ben, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.02,"sentiment":"neutral","sentiment_score":0.25281315616198946},{"text":"How are you doing today?","start":8.639999,"end":9.86,"sentiment":"neutral","sentiment_score":0.23916587829589844},{"text":"Alright.","start":11.599999,"end":11.92,"sentiment":"neutral","sentiment_score":0.21551649272441864}],"sentiment":"neutral","sentiment_score":0.2457328422460705,"num_words":16,"start":2.56,"end":11.92},{"sentences":[{"text":"Okay.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.29554903507232666},{"text":"Wonderful.","start":12.24,"end":12.74,"sentiment":"positive","sentiment_score":0.4109556972980499},{"text":"Ben, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":13.605,"end":21.065,"sentiment":"neutral","sentiment_score":-0.007162538132277028},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services.","start":21.525,"end":31.77,"sentiment":"neutral","sentiment_score":0.009331917666174748},{"text":"Name of the company again, Ben, it's Cloud Solution IT.","start":32.79,"end":36.89,"sentiment":"neutral","sentiment_score":0.013758812192827463}],"sentiment":"neutral","sentiment_score":0.013063838609549053,"num_words":68,"start":11.92,"end":36.89},{"sentences":[{"text":"We are a managed service provider.","start":37.670002,"end":40.010002,"sentiment":"neutral","sentiment_score":-0.0035908565235634646},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":40.15,"end":52.955,"sentiment":"neutral","sentiment_score":0.0032804297655820848},{"text":"And reason for my Alright.","start":53.415,"end":60.54,"sentiment":"neutral","sentiment_score":-0.1573840874247253},{"text":"Got when do you think is the best time can I call you back, sir, just for a short introductory meeting?","start":60.68,"end":65.58,"sentiment":"neutral","sentiment_score":0.0038391431083991414},{"text":"Mhmm.","start":70.485,"end":70.985,"sentiment":"neutral","sentiment_score":-0.26881110668182373}],"sentiment":"neutral","sentiment_score":-0.015769722991912014,"num_words":58,"start":37.670002,"end":70.985},{"sentences":[{"text":"Mhmm.","start":73.204994,"end":73.704994,"sentiment":"neutral","sentiment_score":-0.3194519281387329},{"text":"That would be okay.","start":74.965,"end":76.16499,"sentiment":"neutral","sentiment_score":0.008171860128641129},{"text":"But thank you so much, Veronica.","start":76.16499,"end":77.524994,"sentiment":"neutral","sentiment_score":0.1854745571811994},{"text":"Have a good day.","start":77.524994,"end":78.424995,"sentiment":"neutral","sentiment_score":0.2732037790119648},{"text":"Thank you.","start":79.524994,"end":80.005,"sentiment":"neutral","sentiment_score":0.16974476724863052}],"sentiment":"neutral","sentiment_score":0.13284632388283224,"num_words":17,"start":73.204994,"end":80.005},{"sentences":[{"text":"Thank you.","start":80.005,"end":80.405,"sentiment":"neutral","sentiment_score":0.18142083287239075},{"text":"Bye bye.","start":80.405,"end":81.145,"sentiment":"neutral","sentiment_score":0.07668161019682884}],"sentiment":"neutral","sentiment_score":0.1290512215346098,"num_words":4,"start":80.005,"end":81.145}]}}]},{"alternatives":[{"transcript":"Ben speaking. Alright. Good. Thank you. Yeah. We've we've already got a number of partners, but we're not interested in having any more on at the moment. Thank you. Yeah, mate. I'm really not interested. I'm sorry. Again, we've got that many partners, and I must get about 20 of these calls a day at this point. So really not interested at the moment. Thank you, though. You too. 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Alright. Good. Thank you. Yeah.\n\nWe've we've already got a number of partners, but we're not interested in having any more on at the moment. Thank you. Yeah, mate. I'm really not interested. I'm sorry.\n\nAgain, we've got that many partners, and I must get about 20 of these calls a day at this point. So really not interested at the moment. Thank you, though. You too. 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Ben, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Alright. Okay. Wonderful. Ben, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services.\n\nName of the company again, Ben, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: We've we've\n\nChannel 0: reason\n\nChannel 1: already\n\nChannel 0: for\n\nChannel 1: got\n\nChannel 0: my\n\nChannel 1: a number of partners, but we're not interested in having any more on at the moment. Thank you.\n\nChannel 0: Alright. Got when do you think is the best time can I call you back, sir, just for a short introductory meeting?\n\nChannel 1: Yeah, mate. I'm really not interested. I'm sorry. Again, we've got that many partners, and I must get about 20\n\nChannel 0: Mhmm.\n\nChannel 1: of these calls a day at this point. So really not interested\n\nChannel 0: Mhmm.\n\nChannel 1: at the moment. Thank you, though.\n\nChannel 0: That would be okay. But thank you so much, Veronica. Have a good day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Thank you. 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number of partners, but we're not interested in having any more on at the moment.","start":54.774998,"end":58.215,"sentiment":"negative","sentiment_score":-0.33917726669460535},{"text":"Thank you.","start":58.215,"end":58.954998,"sentiment":"neutral","sentiment_score":-0.0381530299782753}],"sentiment":"neutral","sentiment_score":-0.3057301292816798,"channel":1,"num_words":18,"start":54.774998,"end":58.954998},{"sentences":[{"text":"Alright.","start":60.04,"end":60.54,"sentiment":"neutral","sentiment_score":-0.005779029335826635},{"text":"Got when do you think is the best time can I call you back, sir, just for a short introductory meeting?","start":60.68,"end":65.58,"sentiment":"neutral","sentiment_score":0.0038391431083991414}],"sentiment":"neutral","sentiment_score":0.0034019534518434243,"channel":0,"num_words":22,"start":60.04,"end":65.58},{"sentences":[{"text":"Yeah, mate.","start":65.75,"end":66.39,"sentiment":"neutral","sentiment_score":-0.2737952172756195},{"text":"I'm really not interested.","start":66.39,"end":67.43,"sentiment":"negative","sentiment_score":-0.6596675664186478},{"text":"I'm sorry.","start":67.43,"end":67.909996,"sentiment":"negative","sentiment_score":-0.4401839077472687},{"text":"Again, we've got that many partners, and I must get about 20","start":67.909996,"end":70.63,"sentiment":"negative","sentiment_score":-0.3636324927210808}],"sentiment":"negative","sentiment_score":-0.42151092141866686,"channel":1,"num_words":20,"start":65.75,"end":70.63},{"sentences":[{"text":"Mhmm.","start":70.485,"end":70.985,"sentiment":"neutral","sentiment_score":-0.26881110668182373}],"sentiment":"neutral","sentiment_score":-0.26881110668182373,"channel":0,"num_words":1,"start":70.485,"end":70.985},{"sentences":[{"text":"of these calls a day at this point.","start":70.63,"end":72.07,"sentiment":"negative","sentiment_score":-0.3561311289668083},{"text":"So really not interested","start":72.07,"end":73.27,"sentiment":"negative","sentiment_score":-0.4231107085943222}],"sentiment":"negative","sentiment_score":-0.37845765550931293,"channel":1,"num_words":12,"start":70.63,"end":73.27},{"sentences":[{"text":"Mhmm.","start":73.204994,"end":73.704994,"sentiment":"neutral","sentiment_score":-0.3194519281387329}],"sentiment":"neutral","sentiment_score":-0.3194519281387329,"channel":0,"num_words":1,"start":73.204994,"end":73.704994},{"sentences":[{"text":"at the moment.","start":73.27,"end":73.71294,"sentiment":"neutral","sentiment_score":-0.3040034572283427},{"text":"Thank you, though.","start":73.79294,"end":74.69294,"sentiment":"neutral","sentiment_score":-0.052638836205005646}],"sentiment":"neutral","sentiment_score":-0.17832114671667418,"channel":1,"num_words":6,"start":73.27,"end":74.69294},{"sentences":[{"text":"That would be okay.","start":74.965,"end":76.16499,"sentiment":"neutral","sentiment_score":0.008171860128641129},{"text":"But thank you so much, Veronica.","start":76.16499,"end":77.524994,"sentiment":"neutral","sentiment_score":0.1854745571811994},{"text":"Have a good day.","start":77.524994,"end":78.424995,"sentiment":"neutral","sentiment_score":0.2732037790119648}],"sentiment":"neutral","sentiment_score":0.15988213568925858,"channel":0,"num_words":14,"start":74.965,"end":78.424995},{"sentences":[{"text":"You too.","start":78.51294,"end":79.07294,"sentiment":"neutral","sentiment_score":0.09013403207063675},{"text":"Bye.","start":79.07294,"end":79.57294,"sentiment":"neutral","sentiment_score":0.08212823420763016}],"sentiment":"neutral","sentiment_score":0.08746543278296788,"channel":1,"num_words":3,"start":78.51294,"end":79.57294},{"sentences":[{"text":"Thank you.","start":79.524994,"end":80.005,"sentiment":"neutral","sentiment_score":0.16974476724863052},{"text":"Thank you.","start":80.005,"end":80.405,"sentiment":"neutral","sentiment_score":0.18142083287239075},{"text":"Bye bye.","start":80.405,"end":81.145,"sentiment":"neutral","sentiment_score":0.07668161019682884}],"sentiment":"neutral","sentiment_score":0.1426157367726167,"channel":0,"num_words":6,"start":79.524994,"end":81.145}]},"summary":{"result":"success","short":"The customer, Ronald, from Cloud Solution IT is trying to arrange a meeting with the company's CTO, Mr. Bhajit Singh, to introduce their managed service provider and Microsoft trusted partner. They have many partners, but are not interested in any more at the moment. The customer suggests calling back in a short introductory meeting, but the representative, Veronica, declines and says they have many partners and are not interested."},"intents":{"segments":[{"text":"Ben, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services.","start_word":24,"end_word":79,"intents":[{"intent":"Schedule meeting with company","confidence_score":0.0015264222}]}]},"sentiments":{"segments":[{"text":"Ben speaking. Yes. Alright.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06594580411911011},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.34514737129211426},{"text":"Ben, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.252710223197937},{"text":"Good. Thank you.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.39397984743118286},{"text":"Alright. Okay.","start_word":21,"end_word":22,"sentiment":"neutral","sentiment_score":0.2475295066833496},{"text":"Wonderful.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.4109556972980499},{"text":"Ben, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services. Name of the company again, Ben, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And Yeah. We've we've reason already for got my a number of partners, but we're not interested in having any more on at the moment. Thank you. Alright. Got when do you think is the best time can I call you back, sir, just for a short introductory meeting? Yeah, mate.","start_word":24,"end_word":171,"sentiment":"neutral","sentiment_score":-0.05437426269054413},{"text":"I'm really not interested. I'm sorry. Again, we've got that many partners, and I must get about 20 Mhmm. of these calls a day at this point. So really not interested Mhmm.","start_word":172,"end_word":203,"sentiment":"negative","sentiment_score":-0.4018701016902923},{"text":"at the moment. Thank you, though. That would be okay. But thank you so much, Veronica. Have a good day. You too. Bye. Thank you. Thank you. Bye bye.","start_word":204,"end_word":232,"sentiment":"neutral","sentiment_score":0.08907108008861542}],"average":{"sentiment":"neutral","sentiment_score":-0.050520360112904075}}}}