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later.","start":51.896877,"end":54.396877,"sentiment":"neutral","sentiment_score":-0.01819553750101477}],"sentiment":"neutral","sentiment_score":-0.021634045734324238,"channel":0,"num_words":11,"start":50.024998,"end":54.396877},{"sentences":[{"text":"Okay.","start":54.696873,"end":55.196873,"sentiment":"neutral","sentiment_score":0.1184895485639572}],"sentiment":"neutral","sentiment_score":0.1184895485639572,"channel":1,"num_words":1,"start":54.696873,"end":55.196873},{"sentences":[{"text":"Thank you.","start":54.77688,"end":55.516876,"sentiment":"neutral","sentiment_score":0.3074737638235092}],"sentiment":"neutral","sentiment_score":0.3074737638235092,"channel":0,"num_words":2,"start":54.77688,"end":55.516876},{"sentences":[{"text":"No worries.","start":55.576874,"end":56.216873,"sentiment":"neutral","sentiment_score":0.13345447182655334}],"sentiment":"neutral","sentiment_score":0.13345447182655334,"channel":1,"num_words":2,"start":55.576874,"end":56.216873},{"sentences":[{"text":"Appreciate","start":55.976875,"end":56.376877,"sentiment":"neutral","sentiment_score":0.210110604763031}],"sentiment":"neutral","sentiment_score":0.210110604763031,"channel":0,"num_words":1,"start":55.976875,"end":56.376877},{"sentences":[{"text":"No worries.","start":56.216873,"end":56.876873,"sentiment":"neutral","sentiment_score":0.11096705868840218}],"sentiment":"neutral","sentiment_score":0.11096705868840218,"channel":1,"num_words":2,"start":56.216873,"end":56.876873},{"sentences":[{"text":"the time.","start":56.376877,"end":57.116875,"sentiment":"neutral","sentiment_score":0.07155399024486542}],"sentiment":"neutral","sentiment_score":0.07155399024486542,"channel":0,"num_words":2,"start":56.376877,"end":57.116875},{"sentences":[{"text":"Yeah.","start":57.096874,"end":57.496872,"sentiment":"neutral","sentiment_score":0.1376255452632904},{"text":"Anytime.","start":57.496872,"end":57.896873,"sentiment":"neutral","sentiment_score":0.2678990364074707},{"text":"Have a good one.","start":57.896873,"end":58.876873,"sentiment":"positive","sentiment_score":0.4229300394654274}],"sentiment":"positive","sentiment_score":0.34954078992207843,"channel":1,"num_words":6,"start":57.096874,"end":58.876873}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Pierre from the IT department at K shoulderance AI, but the agent, Linda, cannot transfer the call to the IT department as it is in the other office. Andrew decides to try again later and thanks Linda for her help."},"intents":{"segments":[{"text":"And I was trying to reach Pierre from the IT department. Sure.","start_word":11,"end_word":22,"intents":[{"intent":"Contact pique","confidence_score":0.0017163961}]}]},"sentiments":{"segments":[{"text":"Morning. Veralta. This is Linda. Oh, hi, Linda. This is Andrew. And I was trying to reach Pierre from the IT department. Sure. Where are you calling I from, Andrew? was calling Vigilance. We represent the company Vigilance AI. We're a cybersecurity. Okay. Sure. Give me one second. Can I have your information? I'll have to get Pierre to call you back. I I cannot directly transfer the phone call to him. Oh, you can? No. Oh, He's it's in alright. another yeah. He's in another office. He's not local, so the phone phone cannot transfer. Oh, yeah. You know, I actually called him, but he didn't answer.","start_word":0,"end_word":107,"sentiment":"neutral","sentiment_score":-0.09061573445796968},{"text":"He's probably busy.","start_word":108,"end_word":110,"sentiment":"negative","sentiment_score":-0.3812316358089447},{"text":"So Yeah. yeah. It's alright. I'm going to try and contact him later. Okay. Thank you. No worries. Appreciate No worries. the time. Yeah. Anytime.","start_word":111,"end_word":135,"sentiment":"neutral","sentiment_score":0.0698220282793045},{"text":"Have a good one.","start_word":136,"end_word":139,"sentiment":"positive","sentiment_score":0.4433792531490326}],"average":{"sentiment":"neutral","sentiment_score":-0.05206580183624682}}}}