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So have you seen the sticker at the back of your router? Okay. Hang on. Let me just check your account. Okay. Can you please do the following for me? Yeah. Yeah. You'll be needing a laptop or a computer for this. Mhmm. But first, please plug the router into the NTT box. Can you see it white or black box on mounted on your wall? Yeah. Is it connected to the one port on your router? W a n port? Okay. So now we'll need to perform a full reset on the router to ensure a clean start. So at on the back of the router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until the router restarts. Then let me know once the yeah. Sure. Let me know once the router lights are back on and stable. Okay. Can you look again underneath the router? So at the sticker, you'll see your Wi Fi network name and password. So your your laptop or are you using a laptop or computer? Yeah. So on your laptop, the laptop must be connected to the router's Wi Fi network even without Internet access for us to access the router interface during setup. Yeah. We're going to log in to the router's interface. We're going to open a browser. So there's two network on the address? Okay. No need. You just need to connect it to the router router's Wi Fi. The new one yeah. Yeah. Wi Fi setting on your laptop, then you must see the SSID at the back of your router. The SSID is the name of the router's Wi Fi. Then you'll also see there the password. Sure. Can you see the SSID? Name of can you connect with that? Are you on the Wi Fi setting on your laptop? Mhmm. How about the new router, the one that we're setting up? Can you see the name of it? At the back of yeah. At the back of that router, you'll see a SSID, and that is the network name. Yes. Join the network. Are you connected now with the router, the new router? Yeah. Sure. Yes. That's okay. Mhmm. Yeah. Yeah. Hit connect. But I think there's a password there that you need to enter first for you to connect with that. Does it ask you a password? Can you try to disconnect? Let's try to disconnect to the Wi Fi that you're currently using, the Telstra, you said? Yeah. It's for click forget the network. Yeah. For you to be disconnected with Telstra. Or forget the network or disconnect. But are you connected now with the router's Wi Fi, the new one? Mhmm. Is it okay if you send me the back details of the router for me to view the network name? It should come up there. Mhmm. The back details of the router where you can see the username, password, make and model of the router. Mhmm. Yeah. Are are you can you send a picture of it? Yeah. You need to also see it? Yeah, please. Sure. No worries. Okay. Hang on. Let me just review the pictures. Hello, Dennis? Yes. So upon checking the picture, for the Wi Fi name on your laptop, you should be see TpLink7F64 or TpLink7F64Underscore5G. Either of these two. Yeah. Can you see that? 7F64Underscore5 g. You should be able to get Mhmm. Yeah. Connect. Does it ask you a password? Yeah. So for the password, it's the wireless password slash PIN. Okay. So it's 6333333, three 5217. Yeah. That this number. Yeah. Then you should see a a Wi Fi icon at the yeah. Mhmm. Yeah. Because we still haven't entered the credentials of the router. That's why. That's what we're about to do. Mhmm. Is it connected now to the router? Your laptop? Okay. Now let's log in to the router's interface. Open a browser on your laptop. Then in the address bar, IP IP address printed at the back of your router. I'm sorry? Hello? Actually, no. There's no IP address here. I think you it's beside this model archer. Can you see IP address at the back of your router? Usually, something like one nine two dot one six eight dot one dot one or default access. Sure. Yeah. No. There's no IP address here. Yeah. Can you take a picture of the wall back of the router? There might be a missing information that you haven't captured. Okay. Hello, Dennis? Yeah. That one. Yes. That one. Is that a default access, it says? Yeah. Can you type it in? Just copy paste it. Then once you enter that, it should bring you to a web page where it will ask you username and or password. Sorry? Yeah. Can you create one? Just please do remember that for future reference. Are you in now? You able to okay. Okay. Awesome. Uh-huh. Mhmm. Hello? Can you hear me? I think it's A W S T U T C plus eight. Okay. Yep. Can you select PPPoE? Triple POE. Yeah. Then once you click done, it will ask you your username and password after you click the PPPoE. Does it ask you? Yeah. So once there, enter the username and password that I emailed you. Yeah. Sure. Yeah. The please use the username and password that I send you. The p p p o e username and p p p o e password. Yeah. That's correct. Mhmm. Yeah. It's Let me know once you enter those details. Okay. Yeah. The AirLNOR. Yeah. Just leave it. Mhmm. Yeah. Next. Is it processing now? Okay. Let's just wait for it. Yeah. Actually, if you're not that tech savvy, that's why we're advising our customer to bought a router from us instead because that's already preconfigured. You don't need to do that thing. Okay. Is this Thomas Airtel? Yeah. The cable should be connected at the w a n port at the back of your router. Can I see the other end of the cable on where it is connected? Can I see the other end of the white cable on where it is connected? Can you send me a picture also? Yeah. I'm sorry? I'm sorry. I did not get that What are you referring? Yeah. That's correct. Mhmm. Okay. May I know if there's a light at the NTT box, the block box on your wall? Mhmm. Okay. Is is this cable provided also including with the router? Okay. Can you send me the screenshot of what does it says at the browser? Okay. It on your phone, then send it to me. Yeah. May I know who told you that this router is compatible? Is it one from our representative? Mhmm. Is it one from our representative who told you? Have you spoke with other representatives before regarding the Charter or this is the first time? Mhmm. Okay. So this is not the first time that you spoke with us, Eartel? Do you remember the name of that person? Okay. Okay. Hang on. Let me just check the picture. Can we try again? Can we click try again? Okay. I think it'll ask you again the username and pass password then. The one that I send you via email. Yeah. Then mhmm. Yeah. Then is it okay before you enter it, send me a screenshot? The username and password that you entered before you, clicked done or next. Yes. Yeah. Did you click try again? Yeah. Make sure you enter the credentials correctly. And before you enter the credential sorry. After you enter it, can you send me a picture of it as well before you click next for me to see what credentials did you enter. Okay. I think that might be the issue. Okay. I see. It's loading now. Okay. That's just to be clear. Good. Yeah. That's okay. Just wait a few minutes. Okay. Are you able to take a picture of the credentials that you entered for me to check. Instead of screenshot, you can just take a picture of the screen on your phone For me to check if you enter the credentials correctly, first to make sure. Mhmm. Sure. Thank you. Upon checking here, there is no image attached, but I received a message. Sure. Thank you. Hello, Dennis? Yeah. Sorry. Can you click the I at the password for me to view the password you entered? Sorry. Can you click the I the I icon at the password for me to see the password you entered as well? Yeah. I'm sorry. Okay. Can you yeah. Oh, there's can you send me the picture first for me to check the password? Yeah. It's AirLNOR9 1543ORD. Can you send me a picture of it, please? I cannot see the password because it's hidden. It's just period. Yeah. Think you should click the I icon. I think you should click the I icon for me to see the hidden password. Yeah. Not yet. Let me just check. Yeah. I received it. Hang on. Let me just check. Hello, Dennis? Yeah. Is it okay if I get back to you? I'll just escalate this to our network team and provisioning team for them to check what might be the issue with this. Yeah. Okay. Sure. Bye for now. Sorry for the delay. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Hello?\n\nHello? Can you hear me? Yeah. This is Maureen again from Airtel tech support. Yeah.\n\nSo have you seen the sticker at the back of your router? Okay. Hang on. Let me just check your account. Okay.\n\nCan you please do the following for me? Yeah. Yeah. You'll be needing a laptop or a computer for this. Mhmm.\n\nBut first, please plug the router into the NTT box. Can you see it white or black box on mounted on your wall? Yeah. Is it connected to the one port on your router? W a n port?\n\nOkay. So now we'll need to perform a full reset on the router to ensure a clean start. So at on the back of the router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until the router restarts. Then let me know once the yeah.\n\nSure. Let me know once the router lights are back on and stable. Okay. Can you look again underneath the router? So at the sticker, you'll see your Wi Fi network name and password.\n\nSo your your laptop or are you using a laptop or computer? Yeah. So on your laptop, the laptop must be connected to the router's Wi Fi network even without Internet access for us to access the router interface during setup. Yeah. We're going to log in to the router's interface.\n\nWe're going to open a browser. So there's two network on the address? Okay. No need. You just need to connect it to the router router's Wi Fi.\n\nThe new one yeah. Yeah. Wi Fi setting on your laptop, then you must see the SSID at the back of your router. The SSID is the name of the router's Wi Fi. Then you'll also see there the password.\n\nSure. Can you see the SSID? Name of can you connect with that? Are you on the Wi Fi setting on your laptop? Mhmm.\n\nHow about the new router, the one that we're setting up? Can you see the name of it? At the back of yeah. At the back of that router, you'll see a SSID, and that is the network name. Yes.\n\nJoin the network. Are you connected now with the router, the new router? Yeah. Sure. Yes.\n\nThat's okay. Mhmm. Yeah. Yeah. Hit connect.\n\nBut I think there's a password there that you need to enter first for you to connect with that. Does it ask you a password? Can you try to disconnect? Let's try to disconnect to the Wi Fi that you're currently using, the Telstra, you said? Yeah.\n\nIt's for click forget the network. Yeah. For you to be disconnected with Telstra. Or forget the network or disconnect. But are you connected now with the router's Wi Fi, the new one?\n\nMhmm. Is it okay if you send me the back details of the router for me to view the network name? It should come up there. Mhmm. The back details of the router where you can see the username, password, make and model of the router.\n\nMhmm. Yeah. Are are you can you send a picture of it? Yeah. You need to also see it?\n\nYeah, please. Sure. No worries. Okay. Hang on.\n\nLet me just review the pictures. Hello, Dennis? Yes. So upon checking the picture, for the Wi Fi name on your laptop, you should be see TpLink7F64 or TpLink7F64Underscore5G. Either of these two.\n\nYeah. Can you see that? 7F64Underscore5 g. You should be able to get Mhmm. Yeah.\n\nConnect. Does it ask you a password? Yeah. So for the password, it's the wireless password slash PIN. Okay.\n\nSo it's 6333333, three 5217. Yeah. That this number. Yeah. Then you should see a a Wi Fi icon at the yeah.\n\nMhmm. Yeah. Because we still haven't entered the credentials of the router. That's why. That's what we're about to do.\n\nMhmm. Is it connected now to the router? Your laptop? Okay. Now let's log in to the router's interface.\n\nOpen a browser on your laptop. Then in the address bar, IP IP address printed at the back of your router. I'm sorry? Hello? Actually, no.\n\nThere's no IP address here. I think you it's beside this model archer. Can you see IP address at the back of your router? Usually, something like one nine two dot one six eight dot one dot one or default access. Sure.\n\nYeah. No. There's no IP address here. Yeah. Can you take a picture of the wall back of the router?\n\nThere might be a missing information that you haven't captured. Okay. Hello, Dennis? Yeah. That one.\n\nYes. That one. Is that a default access, it says? Yeah. Can you type it in?\n\nJust copy paste it. Then once you enter that, it should bring you to a web page where it will ask you username and or password. Sorry? Yeah. Can you create one?\n\nJust please do remember that for future reference. Are you in now? You able to okay. Okay. Awesome.\n\nUh-huh. Mhmm. Hello? Can you hear me? I think it's A W S T U T C plus eight.\n\nOkay. Yep. Can you select PPPoE? Triple POE. Yeah.\n\nThen once you click done, it will ask you your username and password after you click the PPPoE. Does it ask you? Yeah. So once there, enter the username and password that I emailed you. Yeah.\n\nSure. Yeah. The please use the username and password that I send you. The p p p o e username and p p p o e password. Yeah.\n\nThat's correct. Mhmm. Yeah. It's Let me know once you enter those details. Okay.\n\nYeah. The AirLNOR. Yeah. Just leave it. Mhmm.\n\nYeah. Next. Is it processing now? Okay. Let's just wait for it.\n\nYeah. Actually, if you're not that tech savvy, that's why we're advising our customer to bought a router from us instead because that's already preconfigured. You don't need to do that thing. Okay. Is this Thomas Airtel?\n\nYeah. The cable should be connected at the w a n port at the back of your router. Can I see the other end of the cable on where it is connected? Can I see the other end of the white cable on where it is connected? Can you send me a picture also?\n\nYeah. I'm sorry? I'm sorry. I did not get that What are you referring? Yeah.\n\nThat's correct. Mhmm. Okay. May I know if there's a light at the NTT box, the block box on your wall? Mhmm.\n\nOkay. Is is this cable provided also including with the router? Okay. Can you send me the screenshot of what does it says at the browser? Okay.\n\nIt on your phone, then send it to me. Yeah. May I know who told you that this router is compatible? Is it one from our representative? Mhmm.\n\nIs it one from our representative who told you? Have you spoke with other representatives before regarding the Charter or this is the first time? Mhmm. Okay. So this is not the first time that you spoke with us, Eartel?\n\nDo you remember the name of that person? Okay. Okay. Hang on. Let me just check the picture.\n\nCan we try again? Can we click try again? Okay. I think it'll ask you again the username and pass password then. The one that I send you via email.\n\nYeah. Then mhmm. Yeah. Then is it okay before you enter it, send me a screenshot? The username and password that you entered before you, clicked done or next.\n\nYes. Yeah. Did you click try again? Yeah. Make sure you enter the credentials correctly.\n\nAnd before you enter the credential sorry. After you enter it, can you send me a picture of it as well before you click next for me to see what credentials did you enter. Okay. I think that might be the issue. Okay.\n\nI see. It's loading now. Okay. That's just to be clear. Good.\n\nYeah. That's okay. Just wait a few minutes. Okay. Are you able to take a picture of the credentials that you entered for me to check.\n\nInstead of screenshot, you can just take a picture of the screen on your phone For me to check if you enter the credentials correctly, first to make sure. Mhmm. Sure. Thank you. Upon checking here, there is no image attached, but I received a message.\n\nSure. Thank you. Hello, Dennis? Yeah. Sorry.\n\nCan you click the I at the password for me to view the password you entered? Sorry. Can you click the I the I icon at the password for me to see the password you entered as well? Yeah. I'm sorry.\n\nOkay. Can you yeah. Oh, there's can you send me the picture first for me to check the password? Yeah. It's AirLNOR9 1543ORD.\n\nCan you send me a picture of it, please? I cannot see the password because it's hidden. It's just period. Yeah. Think you should click the I icon.\n\nI think you should click the I icon for me to see the hidden password. Yeah. Not yet. Let me just check. Yeah.\n\nI received it. Hang on. Let me just check. Hello, Dennis? Yeah.\n\nIs it okay if I get back to you? I'll just escalate this to our network team and provisioning team for them to check what might be the issue with this. Yeah. Okay. Sure.\n\nBye for now. Sorry for the delay. 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the new router, the one that we're setting up?","start":329.84,"end":334.48,"sentiment":"neutral","sentiment_score":0.018294153396378864},{"text":"Can you see the name of it?","start":334.48,"end":335.835,"sentiment":"neutral","sentiment_score":0.006460513121315411},{"text":"At the back of yeah.","start":343.275,"end":344.555,"sentiment":"neutral","sentiment_score":0.0017150245606899262},{"text":"At the back of that router, you'll see a SSID, and that is the network name.","start":344.555,"end":350.19,"sentiment":"neutral","sentiment_score":0.007903137360699475},{"text":"Yes.","start":357.63,"end":358.03,"sentiment":"neutral","sentiment_score":0.14579573273658752}],"sentiment":"neutral","sentiment_score":0.013182008313015104,"num_words":40,"start":329.84,"end":358.03},{"sentences":[{"text":"Join the network.","start":358.03,"end":359.01,"sentiment":"neutral","sentiment_score":0.14014544089635214},{"text":"Are you connected now with the router, the new router?","start":367.765,"end":370.98502,"sentiment":"neutral","sentiment_score":0.035746201500296594},{"text":"Yeah.","start":378.565,"end":378.805,"sentiment":"neutral","sentiment_score":0.0178284402936697},{"text":"Sure.","start":378.805,"end":379.26,"sentiment":"neutral","sentiment_score":0.03766198083758354},{"text":"Yes.","start":389.02002,"end":389.42,"sentiment":"neutral","sentiment_score":-0.03955072909593582}],"sentiment":"neutral","sentiment_score":0.049614876857958734,"num_words":16,"start":358.03,"end":389.42},{"sentences":[{"text":"That's okay.","start":389.42,"end":390.16,"sentiment":"neutral","sentiment_score":-0.28595584630966187},{"text":"Mhmm.","start":433.21503,"end":433.71503,"sentiment":"neutral","sentiment_score":-0.0175111573189497},{"text":"Yeah.","start":434.43002,"end":434.93002,"sentiment":"neutral","sentiment_score":-0.017707960680127144},{"text":"Yeah.","start":438.43002,"end":438.93002,"sentiment":"neutral","sentiment_score":-0.01868288591504097},{"text":"Hit connect.","start":439.23,"end":440.05002,"sentiment":"neutral","sentiment_score":-0.03511901758611202}],"sentiment":"neutral","sentiment_score":-0.09943596167223794,"num_words":7,"start":389.42,"end":440.05002},{"sentences":[{"text":"But I think there's a password there that you need to enter first for you to connect with that.","start":440.35,"end":448.585,"sentiment":"neutral","sentiment_score":-0.16251325411231896},{"text":"Does it ask you a password?","start":452.965,"end":454.345,"sentiment":"neutral","sentiment_score":-0.21478583415349325},{"text":"Can you try to disconnect?","start":477.39502,"end":479.095,"sentiment":"neutral","sentiment_score":-0.10900334268808365},{"text":"Let's try to disconnect to the Wi Fi that you're currently using, the Telstra, you said?","start":479.635,"end":485.495,"sentiment":"neutral","sentiment_score":-0.05086987023241818},{"text":"Yeah.","start":488.67502,"end":488.91,"sentiment":"neutral","sentiment_score":-0.02384836971759796}],"sentiment":"neutral","sentiment_score":-0.12253723063684524,"num_words":47,"start":440.35,"end":488.91},{"sentences":[{"text":"It's for click forget the network.","start":489.47,"end":492.29,"sentiment":"neutral","sentiment_score":-0.1668036269644896},{"text":"Yeah.","start":496.51,"end":497.01,"sentiment":"neutral","sentiment_score":-0.09157612919807434},{"text":"For you to be disconnected with Telstra.","start":504.755,"end":507.415,"sentiment":"neutral","sentiment_score":-0.1465395838022232},{"text":"Or forget the network or disconnect.","start":525.57996,"end":528.07996,"sentiment":"neutral","sentiment_score":-0.2795331080754598},{"text":"But are you connected now with the router's Wi Fi, the new one?","start":552.61,"end":557.655,"sentiment":"neutral","sentiment_score":-0.013270422744636353}],"sentiment":"neutral","sentiment_score":-0.12023906429495776,"num_words":33,"start":489.47,"end":557.655},{"sentences":[{"text":"Mhmm.","start":573.20996,"end":573.70996,"sentiment":"neutral","sentiment_score":-0.11373001337051392},{"text":"Is it okay if you send me the back details of the router for me to view the network name?","start":588.675,"end":594.375,"sentiment":"neutral","sentiment_score":0.0063235613517463206},{"text":"It should come up there.","start":595.795,"end":597.255,"sentiment":"neutral","sentiment_score":0.009315300174057484},{"text":"Mhmm.","start":598.195,"end":598.695,"sentiment":"neutral","sentiment_score":0.0059576318599283695},{"text":"The back details of the router where you can see the username, password, make and model of the router.","start":600.38995,"end":607.85,"sentiment":"neutral","sentiment_score":0.01122589468171722}],"sentiment":"neutral","sentiment_score":0.006055811855375119,"num_words":46,"start":573.20996,"end":607.85},{"sentences":[{"text":"Mhmm.","start":608.47,"end":608.97,"sentiment":"neutral","sentiment_score":0.014462546445429323},{"text":"Yeah.","start":612.855,"end":613.015,"sentiment":"neutral","sentiment_score":0.02022545039653778},{"text":"Are are you can you send a picture of it?","start":613.015,"end":615.515,"sentiment":"neutral","sentiment_score":0.02349661188200116},{"text":"Yeah.","start":617.33496,"end":617.83496,"sentiment":"neutral","sentiment_score":0.02837551385164261},{"text":"You need to also see it?","start":618.455,"end":620.075,"sentiment":"neutral","sentiment_score":-0.00047573307529091835}],"sentiment":"neutral","sentiment_score":0.015535538476940832,"num_words":19,"start":608.47,"end":620.075},{"sentences":[{"text":"Yeah, please.","start":630.11,"end":631.33,"sentiment":"neutral","sentiment_score":-0.02206321619451046},{"text":"Sure.","start":684.81,"end":685.13,"sentiment":"neutral","sentiment_score":-0.036365777254104614},{"text":"No worries.","start":685.13,"end":685.87,"sentiment":"neutral","sentiment_score":0.0007289834320545197},{"text":"Okay.","start":715.35504,"end":715.755,"sentiment":"neutral","sentiment_score":0.02734615094959736},{"text":"Hang on.","start":715.755,"end":716.155,"sentiment":"neutral","sentiment_score":0.018949714489281174}],"sentiment":"neutral","sentiment_score":-0.001723582856357098,"num_words":8,"start":630.11,"end":716.155},{"sentences":[{"text":"Let me just review the pictures.","start":716.155,"end":717.935,"sentiment":"neutral","sentiment_score":0.03433672618120909},{"text":"Hello, Dennis?","start":818.99,"end":819.89,"sentiment":"neutral","sentiment_score":0.040689077228307724},{"text":"Yes.","start":821.79,"end":822.19,"sentiment":"neutral","sentiment_score":0.04716436192393303},{"text":"So upon checking the picture, for the Wi Fi name on your laptop, you should be see TpLink7F64 or TpLink7F64Underscore5G.","start":822.19,"end":839.565,"sentiment":"neutral","sentiment_score":0.029237264953553676},{"text":"Either of these two.","start":840.105,"end":841.485,"sentiment":"neutral","sentiment_score":-0.00018236180767416954}],"sentiment":"neutral","sentiment_score":0.027835718948732723,"num_words":33,"start":716.155,"end":841.485},{"sentences":[{"text":"Yeah.","start":845.7,"end":846.2,"sentiment":"neutral","sentiment_score":0.010747208259999752},{"text":"Can you see that?","start":846.82,"end":848.12,"sentiment":"neutral","sentiment_score":0.0003779786638915539},{"text":"7F64Underscore5 g.","start":851.06,"end":856.455,"sentiment":"neutral","sentiment_score":-0.043140064692124724},{"text":"You should be able to get Mhmm.","start":871.17,"end":885.315,"sentiment":"neutral","sentiment_score":0.007011180477482932},{"text":"Yeah.","start":886.915,"end":887.415,"sentiment":"neutral","sentiment_score":0.03663703426718712}],"sentiment":"neutral","sentiment_score":0.0007796194093922774,"num_words":15,"start":845.7,"end":887.415},{"sentences":[{"text":"Connect.","start":887.475,"end":887.975,"sentiment":"neutral","sentiment_score":0.02881329320371151},{"text":"Does it ask you a password?","start":889.155,"end":890.535,"sentiment":"neutral","sentiment_score":-0.0039039800564448037},{"text":"Yeah.","start":892.755,"end":893.075,"sentiment":"neutral","sentiment_score":0.04665673151612282},{"text":"So for the password, it's the wireless password slash PIN.","start":893.075,"end":897.895,"sentiment":"neutral","sentiment_score":0.050588127225637436},{"text":"Okay.","start":902.00995,"end":902.50995,"sentiment":"neutral","sentiment_score":-0.0012371931225061417}],"sentiment":"neutral","sentiment_score":0.02929948544815967,"num_words":19,"start":887.475,"end":902.50995},{"sentences":[{"text":"So it's 6333333, three 5217.","start":902.64996,"end":920.275,"sentiment":"neutral","sentiment_score":-0.0019784588366746902},{"text":"Yeah.","start":924.815,"end":925.315,"sentiment":"neutral","sentiment_score":0.005530206486582756},{"text":"That this number.","start":925.455,"end":926.515,"sentiment":"neutral","sentiment_score":0.019109875584642094},{"text":"Yeah.","start":929.935,"end":930.36,"sentiment":"neutral","sentiment_score":0.06908095628023148},{"text":"Then you should see a a Wi Fi icon at the yeah.","start":933.56,"end":941.33997,"sentiment":"neutral","sentiment_score":0.036718071127931275}],"sentiment":"neutral","sentiment_score":0.025575697676024654,"num_words":22,"start":902.64996,"end":941.33997},{"sentences":[{"text":"Mhmm.","start":944.72504,"end":945.22504,"sentiment":"neutral","sentiment_score":-0.043864406645298},{"text":"Yeah.","start":954.48505,"end":954.885,"sentiment":"neutral","sentiment_score":-0.13503150641918182},{"text":"Because we still haven't entered the credentials of the router.","start":954.885,"end":959.385,"sentiment":"neutral","sentiment_score":-0.1839596688747406},{"text":"That's why.","start":960.24,"end":960.98004,"sentiment":"neutral","sentiment_score":-0.07891557365655899},{"text":"That's what we're about to do.","start":961.28,"end":962.66003,"sentiment":"neutral","sentiment_score":-0.03757038712501526}],"sentiment":"neutral","sentiment_score":-0.12008730359375477,"num_words":20,"start":944.72504,"end":962.66003},{"sentences":[{"text":"Mhmm.","start":964.4,"end":964.9,"sentiment":"neutral","sentiment_score":0.009330381639301775},{"text":"Is it connected now to the router?","start":967.04004,"end":969.7,"sentiment":"neutral","sentiment_score":0.03751760667988232},{"text":"Your laptop?","start":970.32,"end":971.22003,"sentiment":"neutral","sentiment_score":0.027467072010040283},{"text":"Okay.","start":971.965,"end":972.465,"sentiment":"neutral","sentiment_score":0.04051116853952408},{"text":"Now let's log in to the router's interface.","start":972.685,"end":975.185,"sentiment":"neutral","sentiment_score":0.038975294679403305}],"sentiment":"neutral","sentiment_score":0.035747436757542585,"num_words":19,"start":964.4,"end":975.185},{"sentences":[{"text":"Open a browser on your laptop.","start":975.645,"end":978.145,"sentiment":"neutral","sentiment_score":0.025164783000946045},{"text":"Then in the address bar, IP IP address printed at the back of your router.","start":979.805,"end":986.69,"sentiment":"neutral","sentiment_score":0.00018562513093153636},{"text":"I'm sorry?","start":993.31,"end":993.97003,"sentiment":"neutral","sentiment_score":-0.13384569436311722},{"text":"Hello?","start":1002.47504,"end":1002.97504,"sentiment":"neutral","sentiment_score":-0.06768760085105896},{"text":"Actually, no.","start":1012.53,"end":1013.75,"sentiment":"neutral","sentiment_score":-0.18540936708450317}],"sentiment":"neutral","sentiment_score":-0.021247101876025017,"num_words":26,"start":975.645,"end":1013.75},{"sentences":[{"text":"There's no IP address here.","start":1014.45,"end":1016.55,"sentiment":"neutral","sentiment_score":-0.16228621006011962},{"text":"I think you it's beside this model archer.","start":1017.57,"end":1022.31,"sentiment":"neutral","sentiment_score":-0.05253535555675626},{"text":"Can you see IP address at the back of your router?","start":1029.7351,"end":1032.7151,"sentiment":"neutral","sentiment_score":-0.04032364369116046},{"text":"Usually, something like one nine two dot one six eight dot one dot one or default access.","start":1052.1749,"end":1060.5149,"sentiment":"neutral","sentiment_score":-0.03326179914395599},{"text":"Sure.","start":1078.2999,"end":1078.7999,"sentiment":"neutral","sentiment_score":-0.020999394357204437}],"sentiment":"neutral","sentiment_score":-0.05385057036099689,"num_words":42,"start":1014.45,"end":1078.7999},{"sentences":[{"text":"Yeah.","start":1087.505,"end":1088.005,"sentiment":"neutral","sentiment_score":-0.026057925075292587},{"text":"No.","start":1094.5499,"end":1094.7899,"sentiment":"neutral","sentiment_score":-0.18570266664028168},{"text":"There's no IP address here.","start":1094.7899,"end":1101.85,"sentiment":"neutral","sentiment_score":-0.13762142956256868},{"text":"Yeah.","start":1103.4299,"end":1103.6699,"sentiment":"neutral","sentiment_score":-0.027141015976667404},{"text":"Can you take a picture of the wall back of the router?","start":1103.6699,"end":1107.0499,"sentiment":"neutral","sentiment_score":-0.04354247016211351}],"sentiment":"neutral","sentiment_score":-0.07247591987252236,"num_words":20,"start":1087.505,"end":1107.0499},{"sentences":[{"text":"There might be a missing information that you haven't captured.","start":1108.4249,"end":1111.8049,"sentiment":"neutral","sentiment_score":-0.21105293333530425},{"text":"Okay.","start":1171.6901,"end":1172.1901,"sentiment":"neutral","sentiment_score":0.04144006222486496},{"text":"Hello, Dennis?","start":1264.215,"end":1265.115,"sentiment":"neutral","sentiment_score":0.03789118677377701},{"text":"Yeah.","start":1272.135,"end":1272.615,"sentiment":"neutral","sentiment_score":0.015998294577002525},{"text":"That one.","start":1272.615,"end":1273.4349,"sentiment":"neutral","sentiment_score":0.003069546539336443}],"sentiment":"neutral","sentiment_score":-0.12319809437030926,"num_words":16,"start":1108.4249,"end":1273.4349},{"sentences":[{"text":"Yes.","start":1275.095,"end":1275.595,"sentiment":"neutral","sentiment_score":0.029871830716729164},{"text":"That one.","start":1275.655,"end":1276.395,"sentiment":"neutral","sentiment_score":0.016980917658656836},{"text":"Is that a default access, it says?","start":1278.99,"end":1281.33,"sentiment":"neutral","sentiment_score":-0.017141292802989483},{"text":"Yeah.","start":1288.59,"end":1289.07,"sentiment":"neutral","sentiment_score":0.005105180665850639},{"text":"Can you type it in?","start":1289.07,"end":1290.11,"sentiment":"neutral","sentiment_score":0.004756597056984902}],"sentiment":"neutral","sentiment_score":-0.001704201102256775,"num_words":16,"start":1275.095,"end":1290.11},{"sentences":[{"text":"Just copy paste it.","start":1290.11,"end":1291.485,"sentiment":"neutral","sentiment_score":0.0042233094573020935},{"text":"Then once you enter that, it should bring you to a web page where it will ask you username and or password.","start":1300.525,"end":1308.88,"sentiment":"neutral","sentiment_score":0.016330529342998158},{"text":"Sorry?","start":1340.1299,"end":1340.6299,"sentiment":"neutral","sentiment_score":-0.05834360420703888},{"text":"Yeah.","start":1343.73,"end":1344.1299,"sentiment":"neutral","sentiment_score":0.020931586623191833},{"text":"Can you create one?","start":1344.1299,"end":1345.365,"sentiment":"neutral","sentiment_score":0.013516081031411886}],"sentiment":"neutral","sentiment_score":0.01227553718490526,"num_words":32,"start":1290.11,"end":1345.365},{"sentences":[{"text":"Just please do remember that for future reference.","start":1345.525,"end":1348.585,"sentiment":"neutral","sentiment_score":-0.01459210179746151},{"text":"Are you in now?","start":1426.245,"end":1427.385,"sentiment":"neutral","sentiment_score":0.12333342060446739},{"text":"You able to okay.","start":1427.765,"end":1429.7051,"sentiment":"neutral","sentiment_score":0.04919590149074793},{"text":"Okay.","start":1453.835,"end":1454.0751,"sentiment":"neutral","sentiment_score":0.09285701811313628},{"text":"Awesome.","start":1454.0751,"end":1454.5751,"sentiment":"positive","sentiment_score":0.42915141582489014}],"sentiment":"neutral","sentiment_score":0.06085493932995531,"num_words":18,"start":1345.525,"end":1454.5751},{"sentences":[{"text":"Uh-huh.","start":1454.955,"end":1455.455,"sentiment":"neutral","sentiment_score":0.0680769830942154},{"text":"Mhmm.","start":1455.515,"end":1456.015,"sentiment":"neutral","sentiment_score":0.007667289115488529},{"text":"Hello?","start":1485.7151,"end":1486.035,"sentiment":"neutral","sentiment_score":-0.023942187428474423},{"text":"Can you hear me?","start":1486.035,"end":1487.0951,"sentiment":"neutral","sentiment_score":-0.03148218058049679},{"text":"I think it's A W S T U T C plus eight.","start":1522.055,"end":1527.4801,"sentiment":"neutral","sentiment_score":-0.060249413984517254}],"sentiment":"neutral","sentiment_score":-0.04195366343973499,"num_words":19,"start":1454.955,"end":1527.4801},{"sentences":[{"text":"Okay.","start":1529.7001,"end":1530.2001,"sentiment":"neutral","sentiment_score":-0.07720308005809784},{"text":"Yep.","start":1540.725,"end":1541.225,"sentiment":"neutral","sentiment_score":0.0014744121581315994},{"text":"Can you select PPPoE?","start":1541.605,"end":1543.465,"sentiment":"neutral","sentiment_score":0.006906053051352501},{"text":"Triple POE.","start":1544.965,"end":1545.9451,"sentiment":"neutral","sentiment_score":0.000998299103230238},{"text":"Yeah.","start":1547.4451,"end":1547.9451,"sentiment":"neutral","sentiment_score":0.009763087145984173}],"sentiment":"neutral","sentiment_score":-0.004038307815790176,"num_words":9,"start":1529.7001,"end":1547.9451},{"sentences":[{"text":"Then once you click done, it will ask you your username and password after you click the PPPoE.","start":1548.0851,"end":1555.79,"sentiment":"neutral","sentiment_score":0.010514898173924949},{"text":"Does it ask you?","start":1557.37,"end":1558.5901,"sentiment":"neutral","sentiment_score":-0.041701349429786205},{"text":"Yeah.","start":1560.41,"end":1560.89,"sentiment":"neutral","sentiment_score":-0.01517945434898138},{"text":"So once there, enter the username and password that I emailed you.","start":1560.89,"end":1566.3501,"sentiment":"neutral","sentiment_score":-0.013884396137048801},{"text":"Yeah.","start":1566.405,"end":1566.905,"sentiment":"neutral","sentiment_score":-0.0015877904370427132}],"sentiment":"neutral","sentiment_score":-0.004469923028308485,"num_words":36,"start":1548.0851,"end":1566.905},{"sentences":[{"text":"Sure.","start":1572.645,"end":1573.145,"sentiment":"neutral","sentiment_score":-0.07516327500343323},{"text":"Yeah.","start":1581.845,"end":1582.345,"sentiment":"neutral","sentiment_score":-0.010253053158521652},{"text":"The please use the username and password that I send you.","start":1582.78,"end":1587.36,"sentiment":"neutral","sentiment_score":0.007712537761438976},{"text":"The p p p o e username and p p p o e 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details.","start":1632.225,"end":1666.115,"sentiment":"neutral","sentiment_score":0.0014547068211767408},{"text":"Okay.","start":1669.3999,"end":1669.8999,"sentiment":"neutral","sentiment_score":0.01556464657187462}],"sentiment":"neutral","sentiment_score":0.0010787878584648883,"num_words":14,"start":1600.465,"end":1669.8999},{"sentences":[{"text":"Yeah.","start":1677.24,"end":1677.74,"sentiment":"neutral","sentiment_score":0.026671219617128372},{"text":"The AirLNOR.","start":1677.7999,"end":1680.2999,"sentiment":"neutral","sentiment_score":0.021741519682109356},{"text":"Yeah.","start":1718.195,"end":1718.695,"sentiment":"neutral","sentiment_score":0.03952275589108467},{"text":"Just leave it.","start":1719.395,"end":1720.5349,"sentiment":"neutral","sentiment_score":0.031042207032442093},{"text":"Mhmm.","start":1720.9149,"end":1721.4149,"sentiment":"neutral","sentiment_score":0.011157333850860596}],"sentiment":"neutral","sentiment_score":0.02674512122757733,"num_words":8,"start":1677.24,"end":1721.4149},{"sentences":[{"text":"Yeah.","start":1734.24,"end":1734.64,"sentiment":"neutral","sentiment_score":0.036843448877334595},{"text":"Next.","start":1734.64,"end":1735.065,"sentiment":"neutral","sentiment_score":0.028366073966026303},{"text":"Is it processing now?","start":1777.62,"end":1779.16,"sentiment":"neutral","sentiment_score":0.05219822749495506},{"text":"Okay.","start":1780.66,"end":1781.16,"sentiment":"neutral","sentiment_score":0.02022404782474041},{"text":"Let's just wait for it.","start":1781.46,"end":1783.08,"sentiment":"neutral","sentiment_score":-0.0009811893105506897}],"sentiment":"neutral","sentiment_score":0.024110044507930677,"num_words":12,"start":1734.24,"end":1783.08},{"sentences":[{"text":"Yeah.","start":1801.025,"end":1801.345,"sentiment":"neutral","sentiment_score":-0.09382884204387663},{"text":"Actually, if you're not that tech savvy, that's why we're advising our customer to bought a router from us instead because that's already preconfigured.","start":1801.345,"end":1812.71,"sentiment":"neutral","sentiment_score":-0.03322985970104734},{"text":"You don't need to do that thing.","start":1813.25,"end":1815.6699,"sentiment":"neutral","sentiment_score":-0.005903284996747971},{"text":"Okay.","start":1824.3151,"end":1824.795,"sentiment":"neutral","sentiment_score":0.04562212526798248},{"text":"Is this Thomas Airtel?","start":1824.795,"end":1826.255,"sentiment":"neutral","sentiment_score":0.02612313232384622}],"sentiment":"neutral","sentiment_score":-0.02115010311575355,"num_words":37,"start":1801.025,"end":1826.255},{"sentences":[{"text":"Yeah.","start":1844.2,"end":1844.7,"sentiment":"neutral","sentiment_score":0.023622017353773117},{"text":"The cable should be connected at the w a n port at the back of your router.","start":1850.765,"end":1856.385,"sentiment":"neutral","sentiment_score":0.029177781413583195},{"text":"Can I see the other end of the cable on where it is connected?","start":1869.41,"end":1874.15,"sentiment":"neutral","sentiment_score":0.003134997295481818},{"text":"Can I see the other end of the white cable on where it is connected?","start":1887.7051,"end":1892.15,"sentiment":"neutral","sentiment_score":0.010462298368414244},{"text":"Can you send me a picture also?","start":1892.15,"end":1893.6901,"sentiment":"neutral","sentiment_score":0.025816343458635465}],"sentiment":"neutral","sentiment_score":0.016688576727001754,"num_words":54,"start":1844.2,"end":1893.6901},{"sentences":[{"text":"Yeah.","start":1896.71,"end":1897.21,"sentiment":"neutral","sentiment_score":0.01335318386554718},{"text":"I'm sorry?","start":1962.455,"end":1965.195,"sentiment":"neutral","sentiment_score":-0.019632973708212376},{"text":"I'm sorry.","start":1969.135,"end":1973.815,"sentiment":"neutral","sentiment_score":-0.06373737752437592},{"text":"I did not get that What are you referring?","start":1973.815,"end":1978.12,"sentiment":"neutral","sentiment_score":-0.06443477132254177},{"text":"Yeah.","start":1989.78,"end":1990.1,"sentiment":"neutral","sentiment_score":0.05839485675096512}],"sentiment":"neutral","sentiment_score":-0.04499370691676934,"num_words":15,"start":1896.71,"end":1990.1},{"sentences":[{"text":"That's correct.","start":1990.1,"end":1990.905,"sentiment":"neutral","sentiment_score":0.11947803571820259},{"text":"Mhmm.","start":2001.7051,"end":2002.2051,"sentiment":"neutral","sentiment_score":-0.007373926695436239},{"text":"Okay.","start":2002.265,"end":2002.765,"sentiment":"neutral","sentiment_score":0.0035122912377119064},{"text":"May I know if there's a light at the NTT box, the block box on your wall?","start":2005.385,"end":2011.4501,"sentiment":"neutral","sentiment_score":-0.011025323696872768},{"text":"Mhmm.","start":2012.79,"end":2013.29,"sentiment":"neutral","sentiment_score":0.016123466193675995}],"sentiment":"neutral","sentiment_score":0.002899427242069082,"num_words":22,"start":1990.1,"end":2013.29},{"sentences":[{"text":"Okay.","start":2020.55,"end":2021.05,"sentiment":"neutral","sentiment_score":0.037852756679058075},{"text":"Is is this cable provided also including with the router?","start":2021.6449,"end":2026.865,"sentiment":"neutral","sentiment_score":0.03890515416860581},{"text":"Okay.","start":2031.085,"end":2031.585,"sentiment":"neutral","sentiment_score":0.043711885809898376},{"text":"Can you send me the screenshot of what does it says at the browser?","start":2039.4199,"end":2046.08,"sentiment":"neutral","sentiment_score":0.0291919917134302},{"text":"Okay.","start":2056.2952,"end":2056.7952,"sentiment":"neutral","sentiment_score":0.057344090193510056}],"sentiment":"neutral","sentiment_score":0.034690672531723976,"num_words":27,"start":2020.55,"end":2056.7952},{"sentences":[{"text":"It on your phone, then send it to me.","start":2062.1301,"end":2064.9302,"sentiment":"neutral","sentiment_score":0.03419202545450793},{"text":"Yeah.","start":2064.9302,"end":2065.4302,"sentiment":"neutral","sentiment_score":0.06508661806583405},{"text":"May I know who told you that this router is compatible?","start":2104.895,"end":2107.875,"sentiment":"neutral","sentiment_score":0.062289601361209694},{"text":"Is it one from our representative?","start":2108.575,"end":2110.355,"sentiment":"neutral","sentiment_score":0.02785715212424596},{"text":"Mhmm.","start":2122.86,"end":2123.36,"sentiment":"neutral","sentiment_score":0.023265818133950233}],"sentiment":"neutral","sentiment_score":0.04458604260746922,"num_words":28,"start":2062.1301,"end":2123.36},{"sentences":[{"text":"Is it one from our representative who told you?","start":2123.66,"end":2127.44,"sentiment":"neutral","sentiment_score":0.0009786710143089292},{"text":"Have you spoke with other representatives before regarding the Charter or this is the first time?","start":2132.915,"end":2139.255,"sentiment":"neutral","sentiment_score":-0.026363588869571686},{"text":"Mhmm.","start":2150.48,"end":2150.98,"sentiment":"neutral","sentiment_score":0.0015582437627017498},{"text":"Okay.","start":2154.88,"end":2155.28,"sentiment":"neutral","sentiment_score":-0.002678109100088477},{"text":"So this is not the first time that you spoke with us, Eartel?","start":2155.28,"end":2158.9,"sentiment":"neutral","sentiment_score":-0.016149201072179355}],"sentiment":"neutral","sentiment_score":-0.015601721551502124,"num_words":40,"start":2123.66,"end":2158.9},{"sentences":[{"text":"Do you remember the name of that person?","start":2162.72,"end":2166.075,"sentiment":"neutral","sentiment_score":-0.07517016818746924},{"text":"Okay.","start":2167.415,"end":2167.915,"sentiment":"neutral","sentiment_score":-0.004467511549592018},{"text":"Okay.","start":2169.495,"end":2169.895,"sentiment":"neutral","sentiment_score":0.001810944639146328},{"text":"Hang on.","start":2169.895,"end":2170.635,"sentiment":"neutral","sentiment_score":0.0007648724131286144},{"text":"Let me just check the picture.","start":2172.135,"end":2174.7952,"sentiment":"neutral","sentiment_score":0.016728288183609646}],"sentiment":"neutral","sentiment_score":-0.027895468804571364,"num_words":18,"start":2162.72,"end":2174.7952},{"sentences":[{"text":"Can we try again?","start":2194.2651,"end":2195.645,"sentiment":"neutral","sentiment_score":-0.008986490545794368},{"text":"Can we click try again?","start":2196.185,"end":2197.725,"sentiment":"neutral","sentiment_score":-0.00951276458799839},{"text":"Okay.","start":2199.945,"end":2200.445,"sentiment":"neutral","sentiment_score":0.01623627170920372},{"text":"I think it'll ask you again the username and pass password then.","start":2203.3052,"end":2210.4,"sentiment":"neutral","sentiment_score":0.005481927345196406},{"text":"The one that I send you via email.","start":2210.6199,"end":2212.72,"sentiment":"neutral","sentiment_score":-0.011253407457843423}],"sentiment":"neutral","sentiment_score":-0.0030505881644785405,"num_words":30,"start":2194.2651,"end":2212.72},{"sentences":[{"text":"Yeah.","start":2214.6199,"end":2215.1199,"sentiment":"neutral","sentiment_score":-0.013860384933650494},{"text":"Then mhmm.","start":2215.5,"end":2217.66,"sentiment":"neutral","sentiment_score":-0.08255762606859207},{"text":"Yeah.","start":2217.66,"end":2217.98,"sentiment":"neutral","sentiment_score":0.006346499547362328},{"text":"Then is it okay before you enter it, send me a screenshot?","start":2217.98,"end":2225.875,"sentiment":"neutral","sentiment_score":-0.0031873030432810387},{"text":"The username and password that you entered before you, clicked done or next.","start":2227.0552,"end":2235.99,"sentiment":"neutral","sentiment_score":-0.01435265582627975}],"sentiment":"neutral","sentiment_score":-0.013705562061533845,"num_words":29,"start":2214.6199,"end":2235.99},{"sentences":[{"text":"Yes.","start":2296.29,"end":2296.79,"sentiment":"neutral","sentiment_score":-0.07479242980480194},{"text":"Yeah.","start":2300.13,"end":2300.63,"sentiment":"neutral","sentiment_score":-0.009016447700560091},{"text":"Did you click try again?","start":2301.41,"end":2303.1099,"sentiment":"neutral","sentiment_score":-0.01631535105407238},{"text":"Yeah.","start":2309.375,"end":2309.875,"sentiment":"neutral","sentiment_score":-0.007451030425727367},{"text":"Make sure you enter the credentials correctly.","start":2314.0151,"end":2316.355,"sentiment":"neutral","sentiment_score":-0.02343860561294215}],"sentiment":"neutral","sentiment_score":-0.022460460166136422,"num_words":15,"start":2296.29,"end":2316.355},{"sentences":[{"text":"And before you enter the credential sorry.","start":2323.5898,"end":2327.91,"sentiment":"neutral","sentiment_score":-0.04531375611467021},{"text":"After you enter it, can you send me a picture of it as well before you click next for me to see what credentials did you enter.","start":2327.91,"end":2341.035,"sentiment":"neutral","sentiment_score":-0.02014950966393506},{"text":"Okay.","start":2352.96,"end":2353.28,"sentiment":"neutral","sentiment_score":-0.06851512938737869},{"text":"I think that might be the issue.","start":2353.28,"end":2356.26,"sentiment":"neutral","sentiment_score":-0.21642901641981943},{"text":"Okay.","start":2380.135,"end":2380.615,"sentiment":"neutral","sentiment_score":0.0043847830966115}],"sentiment":"neutral","sentiment_score":-0.056752709650196305,"num_words":43,"start":2323.5898,"end":2380.615},{"sentences":[{"text":"I see.","start":2380.615,"end":2389.67,"sentiment":"neutral","sentiment_score":0.009482748806476593},{"text":"It's loading now.","start":2443.27,"end":2444.49,"sentiment":"neutral","sentiment_score":0.0024320503968435028},{"text":"Okay.","start":2445.99,"end":2446.49,"sentiment":"neutral","sentiment_score":0.001704322174191475},{"text":"That's just to be clear.","start":2446.55,"end":2447.77,"sentiment":"neutral","sentiment_score":-0.13121256828308106},{"text":"Good.","start":2450.085,"end":2450.585,"sentiment":"positive","sentiment_score":0.3431451618671417}],"sentiment":"neutral","sentiment_score":-0.0237459757142157,"num_words":12,"start":2380.615,"end":2450.585},{"sentences":[{"text":"Yeah.","start":2452.565,"end":2452.965,"sentiment":"neutral","sentiment_score":0.1329907774925232},{"text":"That's okay.","start":2452.965,"end":2453.7852,"sentiment":"neutral","sentiment_score":0.13325778767466545},{"text":"Just wait a few minutes.","start":2454.405,"end":2455.7852,"sentiment":"neutral","sentiment_score":-0.03820181414484978},{"text":"Okay.","start":2520.27,"end":2520.77,"sentiment":"neutral","sentiment_score":-0.07038011401891708},{"text":"Are you able to take a picture of the credentials that you entered for me to check.","start":2521.1501,"end":2531.235,"sentiment":"neutral","sentiment_score":0.018472260234000927}],"sentiment":"neutral","sentiment_score":0.017390215079873227,"num_words":26,"start":2452.565,"end":2531.235},{"sentences":[{"text":"Instead of screenshot, you can just take a picture of the screen on your phone For me to check if you enter the credentials correctly, first to make sure.","start":2533.5352,"end":2550.71,"sentiment":"neutral","sentiment_score":0.004506019104657502},{"text":"Mhmm.","start":2550.77,"end":2551.27,"sentiment":"neutral","sentiment_score":0.002788559067994356},{"text":"Sure.","start":2575.17,"end":2575.65,"sentiment":"neutral","sentiment_score":0.21454870700836184},{"text":"Thank you.","start":2575.65,"end":2576.47,"sentiment":"positive","sentiment_score":0.35050149261951447},{"text":"Upon checking here, there is no image attached, but I received a message.","start":2646.435,"end":2650.615,"sentiment":"neutral","sentiment_score":-0.276219017803669}],"sentiment":"neutral","sentiment_score":-0.055257226654287915,"num_words":46,"start":2533.5352,"end":2650.615},{"sentences":[{"text":"Sure.","start":2660.92,"end":2661.42,"sentiment":"neutral","sentiment_score":0.12343522161245346},{"text":"Thank you.","start":2661.72,"end":2662.54,"sentiment":"neutral","sentiment_score":0.3322991132736206},{"text":"Hello, Dennis?","start":2751.2551,"end":2752.075,"sentiment":"neutral","sentiment_score":0.08704563602805138},{"text":"Yeah.","start":2754.2798,"end":2754.68,"sentiment":"neutral","sentiment_score":0.020353011786937714},{"text":"Sorry.","start":2754.68,"end":2755.0,"sentiment":"neutral","sentiment_score":-0.0418660007417202}],"sentiment":"neutral","sentiment_score":0.1343731044658593,"num_words":7,"start":2660.92,"end":2755.0},{"sentences":[{"text":"Can you click the I at the password for me to view the password you entered?","start":2755.0,"end":2759.9,"sentiment":"neutral","sentiment_score":-0.020524654421024024},{"text":"Sorry.","start":2760.1199,"end":2760.6199,"sentiment":"neutral","sentiment_score":-0.05098871514201164},{"text":"Can you click the I the I icon at the password for me to see the password you entered as well?","start":2769.085,"end":2778.385,"sentiment":"neutral","sentiment_score":0.00037148151369321915},{"text":"Yeah.","start":2781.725,"end":2781.965,"sentiment":"neutral","sentiment_score":-0.0363621860742569},{"text":"I'm sorry.","start":2781.965,"end":2782.625,"sentiment":"neutral","sentiment_score":-0.12921443581581116}],"sentiment":"neutral","sentiment_score":-0.01625300321455409,"num_words":41,"start":2755.0,"end":2782.625},{"sentences":[{"text":"Okay.","start":2819.5,"end":2820.0,"sentiment":"neutral","sentiment_score":-0.029986746609210968},{"text":"Can you yeah.","start":2821.175,"end":2828.455,"sentiment":"neutral","sentiment_score":-0.026781519254048664},{"text":"Oh, there's can you send me the picture first for me to check the password?","start":2830.215,"end":2837.1702,"sentiment":"neutral","sentiment_score":-0.05412386357784271},{"text":"Yeah.","start":2851.23,"end":2851.47,"sentiment":"neutral","sentiment_score":0.023764634504914284},{"text":"It's AirLNOR9 1543ORD.","start":2851.47,"end":2858.105,"sentiment":"neutral","sentiment_score":0.018822815890113514}],"sentiment":"neutral","sentiment_score":-0.03660679025494534,"num_words":23,"start":2819.5,"end":2858.105},{"sentences":[{"text":"Can you send me a picture of it, please?","start":2861.365,"end":2863.385,"sentiment":"neutral","sentiment_score":0.03918547473020024},{"text":"I cannot see the password because it's hidden.","start":2872.17,"end":2875.0698,"sentiment":"negative","sentiment_score":-0.3572281077504158},{"text":"It's just period.","start":2876.97,"end":2878.27,"sentiment":"neutral","sentiment_score":-0.22674830754597983},{"text":"Yeah.","start":2884.235,"end":2884.395,"sentiment":"neutral","sentiment_score":-0.04464108496904373},{"text":"Think you should click the I icon.","start":2884.395,"end":2888.2551,"sentiment":"neutral","sentiment_score":-0.041980777734092305}],"sentiment":"neutral","sentiment_score":-0.12585382289918406,"num_words":28,"start":2861.365,"end":2888.2551},{"sentences":[{"text":"I think you should click the I icon for me to see the hidden password.","start":2888.955,"end":2900.73,"sentiment":"neutral","sentiment_score":-0.04903954217831294},{"text":"Yeah.","start":2900.73,"end":2901.23,"sentiment":"neutral","sentiment_score":-0.005733885802328587},{"text":"Not yet.","start":2976.0,"end":2977.62,"sentiment":"neutral","sentiment_score":-0.10416515171527863},{"text":"Let me just check.","start":3020.235,"end":3021.455,"sentiment":"neutral","sentiment_score":0.043515827506780624},{"text":"Yeah.","start":3027.355,"end":3027.855,"sentiment":"neutral","sentiment_score":0.09745603054761888}],"sentiment":"neutral","sentiment_score":-0.0294842600579495,"num_words":23,"start":2888.955,"end":3027.855},{"sentences":[{"text":"I received it.","start":3028.15,"end":3028.95,"sentiment":"neutral","sentiment_score":0.15016543865203857},{"text":"Hang on.","start":3029.03,"end":3029.43,"sentiment":"neutral","sentiment_score":0.030106071382761},{"text":"Let me just check.","start":3029.43,"end":3030.41,"sentiment":"neutral","sentiment_score":0.022507840767502785},{"text":"Hello, Dennis?","start":3070.805,"end":3071.705,"sentiment":"neutral","sentiment_score":0.053225673735141754},{"text":"Yeah.","start":3073.765,"end":3074.265,"sentiment":"neutral","sentiment_score":0.0808907300233841}],"sentiment":"neutral","sentiment_score":0.06567349160710971,"num_words":12,"start":3028.15,"end":3074.265},{"sentences":[{"text":"Is it okay if I get back to you?","start":3075.685,"end":3077.685,"sentiment":"neutral","sentiment_score":0.05445174458954069},{"text":"I'll just escalate this to our network team and provisioning team for them to check what might be the issue with this.","start":3077.685,"end":3084.8499,"sentiment":"neutral","sentiment_score":-0.03383989947509359},{"text":"Yeah.","start":3087.8699,"end":3088.263,"sentiment":"neutral","sentiment_score":0.18294614553451535},{"text":"Okay.","start":3088.503,"end":3088.743,"sentiment":"neutral","sentiment_score":0.1585484743118286},{"text":"Sure.","start":3088.743,"end":3089.243,"sentiment":"neutral","sentiment_score":0.22251056134700775}],"sentiment":"neutral","sentiment_score":0.009105679236681145,"num_words":34,"start":3075.685,"end":3089.243},{"sentences":[{"text":"Bye for now.","start":3089.543,"end":3090.603,"sentiment":"neutral","sentiment_score":0.2609610805908839},{"text":"Sorry for the delay.","start":3090.6628,"end":3092.743,"sentiment":"neutral","sentiment_score":-0.059123232960700975},{"text":"Yeah.","start":3092.743,"end":3093.243,"sentiment":"neutral","sentiment_score":-0.1435166895389557}],"sentiment":"neutral","sentiment_score":0.050359202548861504,"num_words":8,"start":3089.543,"end":3093.243}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yeah. I can hear you. Sorry. Yep. Yes. It's so small, you can barely see it. So I took a photograph of it, but now I don't know what to do. I don't know where to go. Yeah. Okay. What do I do I need to be in front of the laptop or what? Yep. Right. And what what what what Yeah. I've done all that. Yes. Yes. It is. Yep. Yep. Hang on. Hang on. Just hang on. I'm just hang on. I was just gonna put the phone down. Hang on. There's one green light so far. Two. Okay. There's three lights and just one green one flashing and that's the the power button flashing. Yep. A laptop. So what do I what what page am I on in my laptop? What am I doing? Would it be okay. Should I turn off the Wi Fi that it's already on at the moment? Yeah. I'm using Telstra dongle at the moment. Shall I turn that one off? Yeah. But I don't yeah. How do I connect it to the Wi Fi? Do I go into settings or Wi Fi settings? Right. Yep. Oh, yeah. Oh, yep. Come on over. Okay. Okay. Hang on a minute. So so okay. Okay. So I'm in the Wi Fi settings. So where do I type that in? Do I yeah. I can see that. I I can see all that. Where do I put it? I don't know how to connect with that. I don't know what you're telling me to do. Can somebody else explain it better? Yes. I am. I'm in the Wi Fi setting and it's just got walker Wi Fi, which I'm connected to at the moment, but that's with Telstra. Alright. Okay. Or do I go yep. Yeah. I've got all that. I've I've I've taken a photo of that. I've got that. So do I have to go ask to join a network or what? Right. Done that. Now I might be able to do something. No. No. Not coming up. Hang on. Let me go back and look at the router. Okay. All the they're all solid, but and one one red light. So the three green, one red. They don't want they don't want by user network to join. I wonder if it's that one there. I don't know. Because I can't see oh, hang on. Wait a minute. I found it. Oh, might not be it, though. It's oh, Jesus. TP Link. TP Link. Oh, so if I can see the word, like, that it says Telstra or something like that. So I can see a TP link here. Right? Do I hit do I do I hit connect or what? Yeah. It's it's just not doing it. No. Because nothing's happening. When I click when I click on oh, god's sake. So it's got my Wi Fi there, my walker Wi Fi. And then after that, it's Optus Optus Optus Telstra Telstra Telstra. Right. Yep. Yep. Okay. Right. Okay. Wi Fi is off. Forget the network. Yeah. No. I'm just it's not doing anything. It's just Wi Fi is off. Oh, hang on. No. No. There's nothing they're coming up with to get the network either. I've disconnected it. So I've done that. Oh, for god's sake. Okay. After doing network. So I've done my after doing network, and it's doing nothing. Absolutely nothing. Oh, Jesus Christ. I can't connect to the router because I don't know what I'm doing. I don't know where to go. I'm in my settings. I'm in my Wi Fi, and I've turned the Wi Fi off. And that's all I've got in front of me. I can't type in anything because there's nothing here for me to type in. So what do you want me to send? What do you want me to send you? Okay. Alright. Right. So it's so it just says here wireless password. Yes. Yep. Oh, god. I didn't know it was gonna be this hard. Do you want me to send that to you now? Oh, where is it? Just give me a minute. Okay? I'm having a lot of problems at the moment. I don't know why. Okay. I've just sent it. Yep. Hello? Yep. Yep. Seven s seven 7S64. What was the other one? Yeah. It's funny I could find the how to get back to that though because that's the problem. So it's when I I asked to join the network, it doesn't do anything. That's what I don't understand. Oh, hang on. Oh, anyway. That might have been why. Yeah. I was just it's it's still loading up. Okay. So okay. TP Link 7F64. Hit hit connect. Yep. So can you read can you read can you read it out to me? Hang on too fast. 6333. Yep. Five two 17. No words, just numbers. And then just go okay. Hang on a minute. Okay. It says TP Link that ticked it, and I'm on it's got don't let me check the modem. That red light supposed to be a red light? Oh, okay. Yeah. Okay. So okay. So now what now where do I go? Yes. Yes. Oh, shit. Have you got that? Yeah. Have you got the IP address in front of you? Because I'm in another room. Alright. So what do I do? What do I what am I topping? Oh, I have to get up again. I'm gonna look my battery's just about dead. I can't now go into the other room. God. How is it so convoluted? It shouldn't be that difficult. Let me see if it's on here. Hang up. Wireless password. God. I don't know. Once again, I can't find it. Did you say it should be on that sticker? Well, I just sent you a photo of that sticker. Did you not see it on that? Well, then if you well, how do I find it? Because I can't see it on here. I've only got Yeah. Alright. So I'm just gonna go back to your email. Reply. Always one. Okay. I've just sent it to you. Would it be would it be h t t p dot dot slash t p is it okay. I don't know. No. It doesn't say. Do you want me to type it in anyway? Okay. Hang on. TP Link. Wi Fi dot m c t. Alright. I'll try on that one. See what I get. Alright. So it says create an administration password. Is that what I was gonna do? Create an administrator password. Okay. Okay. Does it have to have the capital? Must contain those spaces. Two types of the following characters. Oh, Jesus Christ. I hate this. For god's sake. I'm comparing at least two types of the following characters, letters, numbers, and symbol. I haven't even done the password yet. So Okay. I'm done. Oh, so this is this is okay. Hang on. Let's see. Hang on. Yeah. I'm in. Wait. Okay. I'm just gonna what time line are we in? Time zone. Is it Australia? 30 foot it's bloody. What time zone are we in? Oh, I did. Oh, hang on. Wait a minute. Wait a minute. I've got a phone too. That's right. L M N. Bridge Adelaide. Brisbane Darwin. Canberra. Where's Perth? This is ridiculous. I can't find my time zone. How about? Brisbane. Oh, hang on. I just passed it. One minute. I forgot. There it is. Okay. Got it. Okay. Connection type. Yeah. You better tell me that one. Yep. Next. Is that an is that another a different password? K. Wait a minute. You've you've lost your so so I have to use the the password that you sent me. Yeah. I'm just doing fine fine. Oh, okay. Username. Is that l n and all that sort of stuff with all the numbers on that? So it's a capital l n? Oh, hang on. I already got used to capital. L n. Is that that's a is that an o or yeah. It's a no, not a zero, isn't it? Oh, god. Sorry. I'm slow, but I'm a bit flustered. 9. 9. Yeah. I've done that, but I'm just doing the password now. Oh my lord. So that's that's the PPPPOE password, isn't it? Yep. Okay. ARAIRLLMLMORLN. Sure. I've done that. Then is that use default MAC address? Just leave that. Hang on, Nick. Do I need to remember this oh, sorry. I put it on the email. Okay. Personalize this settings. Just go next. Testing the Internet connection. Okay. Yes. I didn't think it was gonna be this difficult. It took to because getting set up was easy. But actually connecting became a bit of a nightmare. Yeah. Yeah. Well, the man from line rang me and said, just got off the clerk from Viralpa. So that's what I did. It's nearly done. Okay. So where are we? Okay. No Internet connection. Great. Great. Oops. The Internet connection is not set up successfully. I'll just go and check the cable, shall I? Sorry. I'm too far away. Okay. Be quiet. Sorry? Okay. Obi, be quiet. It was just me talking. Get on your bed and be quiet. You've already got a photo at the back of the computer anyway. That is the back of the router. I wonder if it's that one up there. Is the little clip supposed to be facing up or down? You know, when you plug the white cable in, is the the little tab is that supposed to be on the top or the bottom? No. That's alright. Don't don't worry about it. I can't go any other way but that way. And it's supposed to be plugged into the WAN, isn't it? Well, it is. And it's plugged it can't go anywhere but where it is. It says only one plugged on the actual little black box. So yep. Yeah. It's got three three green lights. The middle one's flashing, but the other two are solid. Yeah. How do you do a screenshot? I don't know how to do that. I can photograph it and email it to you. Yeah. Okay. Yep. Okay. I sent it. Hi. It says that it's compatible with STTP. No. What do you mean? Yeah. When I, yeah, when I signed up for it, I told him what what model it was and that it and and that on the it it I check I checked it on the Internet that says it's compatible with fiber to the property. No. Some. Yep. Yep. Yeah. Oh, shoot. Which one was it? Oh, yeah. Unless I did that wrong. Of what? The email? Okay. Well okay. Oh, damn. Okay. So go back to setup. There's no Internet. So go go back to setup. Yep. It's just right and it won't. So I'll go back to this p p o p e POE. Okay. Well, I probably didn't, but anyway. Oh, I know what I've done wrong. I did a SmallM and not a N. That Mark. Let me just look at it. I'll do the password again just in case I did something wrong on that. Yeah. I did a little in and not a big in. So what's the password? So it's back to now testing whether or not it's connected. Please connect three. Otherwise, I'm just gonna go Internet list. Yep. It hasn't it's not finished yet. It's still it's still testing the connection. It's still saying no Internet connection. How do you do a screenshot? Okay. Here we go again. Boy. Oh, boy. Okay. I've just sent it to you. Did not attach it. Bloody hell. Let me try again. Okay. I think that worked this time. Yep. Can I look? Yeah. Yeah. I think I know what I've done wrong. I didn't put the little space bar between the l n o. Is that what it would be? That should have a little space bar. That's what I've done wrong. First The password is oh, wait a minute. No. That was fine. What is it? ARAIRLN. No. There's no pass. There's no space for it. Yeah. That's the top one. Yep. Yep. That's what I put in. I just did. Alright. You want me to take a picture of this? Okay. Come on. No. I can't hear you. Sorry? That's what I did. And then send your file over. Okay. Did you get the email? Well, let me do you want me to resend it? Alright. I've just returned it to you. Get it this time. Yeah. Yeah. Yep. Okay. Not a problem. Thank you. 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Hello? Yeah. I can hear you. Sorry.\n\nYep. Yes. It's so small, you can barely see it. So I took a photograph of it, but now I don't know what to do. I don't know where to go.\n\nYeah. Okay. What do I do I need to be in front of the laptop or what? Yep. Right.\n\nAnd what what what what Yeah. I've done all that. Yes. Yes. It is.\n\nYep. Yep. Hang on. Hang on. Just hang on.\n\nI'm just hang on. I was just gonna put the phone down. Hang on. There's one green light so far. Two.\n\nOkay. There's three lights and just one green one flashing and that's the the power button flashing. Yep. A laptop. So what do I what what page am I on in my laptop?\n\nWhat am I doing? Would it be okay. Should I turn off the Wi Fi that it's already on at the moment? Yeah. I'm using Telstra dongle at the moment.\n\nShall I turn that one off? Yeah. But I don't yeah. How do I connect it to the Wi Fi? Do I go into settings or Wi Fi settings?\n\nRight. Yep. Oh, yeah. Oh, yep. Come on over.\n\nOkay. Okay. Hang on a minute. So so okay. Okay.\n\nSo I'm in the Wi Fi settings. So where do I type that in? Do I yeah. I can see that. I I can see all that.\n\nWhere do I put it? I don't know how to connect with that. I don't know what you're telling me to do. Can somebody else explain it better? Yes.\n\nI am. I'm in the Wi Fi setting and it's just got walker Wi Fi, which I'm connected to at the moment, but that's with Telstra. Alright. Okay. Or do I go yep.\n\nYeah. I've got all that. I've I've I've taken a photo of that. I've got that. So do I have to go ask to join a network or what?\n\nRight. Done that. Now I might be able to do something. No. No.\n\nNot coming up. Hang on. Let me go back and look at the router. Okay. All the they're all solid, but and one one red light.\n\nSo the three green, one red. They don't want they don't want by user network to join. I wonder if it's that one there. I don't know. Because I can't see oh, hang on.\n\nWait a minute. I found it. Oh, might not be it, though. It's oh, Jesus. TP Link.\n\nTP Link. Oh, so if I can see the word, like, that it says Telstra or something like that. So I can see a TP link here. Right? Do I hit do I do I hit connect or what?\n\nYeah. It's it's just not doing it. No. Because nothing's happening. When I click when I click on oh, god's sake.\n\nSo it's got my Wi Fi there, my walker Wi Fi. And then after that, it's Optus Optus Optus Telstra Telstra Telstra. Right. Yep. Yep.\n\nOkay. Right. Okay. Wi Fi is off. Forget the network.\n\nYeah. No. I'm just it's not doing anything. It's just Wi Fi is off. Oh, hang on.\n\nNo. No. There's nothing they're coming up with to get the network either. I've disconnected it. So I've done that.\n\nOh, for god's sake. Okay. After doing network. So I've done my after doing network, and it's doing nothing. Absolutely nothing.\n\nOh, Jesus Christ. I can't connect to the router because I don't know what I'm doing. I don't know where to go. I'm in my settings. I'm in my Wi Fi, and I've turned the Wi Fi off.\n\nAnd that's all I've got in front of me. I can't type in anything because there's nothing here for me to type in. So what do you want me to send? What do you want me to send you? Okay.\n\nAlright. Right. So it's so it just says here wireless password. Yes. Yep.\n\nOh, god. I didn't know it was gonna be this hard. Do you want me to send that to you now? Oh, where is it? Just give me a minute.\n\nOkay? I'm having a lot of problems at the moment. I don't know why. Okay. I've just sent it.\n\nYep. Hello? Yep. Yep. Seven s seven 7S64.\n\nWhat was the other one? Yeah. It's funny I could find the how to get back to that though because that's the problem. So it's when I I asked to join the network, it doesn't do anything. That's what I don't understand.\n\nOh, hang on. Oh, anyway. That might have been why. Yeah. I was just it's it's still loading up.\n\nOkay. So okay. TP Link 7F64. Hit hit connect. Yep.\n\nSo can you read can you read can you read it out to me? Hang on too fast. 6333. Yep. Five two 17.\n\nNo words, just numbers. And then just go okay. Hang on a minute. Okay. It says TP Link that ticked it, and I'm on it's got don't let me check the modem.\n\nThat red light supposed to be a red light? Oh, okay. Yeah. Okay. So okay.\n\nSo now what now where do I go? Yes. Yes. Oh, shit. Have you got that?\n\nYeah. Have you got the IP address in front of you? Because I'm in another room. Alright. So what do I do?\n\nWhat do I what am I topping? Oh, I have to get up again. I'm gonna look my battery's just about dead. I can't now go into the other room. God.\n\nHow is it so convoluted? It shouldn't be that difficult. Let me see if it's on here. Hang up. Wireless password.\n\nGod. I don't know. Once again, I can't find it. Did you say it should be on that sticker? Well, I just sent you a photo of that sticker.\n\nDid you not see it on that? Well, then if you well, how do I find it? Because I can't see it on here. I've only got Yeah. Alright.\n\nSo I'm just gonna go back to your email. Reply. Always one. Okay. I've just sent it to you.\n\nWould it be would it be h t t p dot dot slash t p is it okay. I don't know. No. It doesn't say. Do you want me to type it in anyway?\n\nOkay. Hang on. TP Link. Wi Fi dot m c t. Alright.\n\nI'll try on that one. See what I get. Alright. So it says create an administration password. Is that what I was gonna do?\n\nCreate an administrator password. Okay. Okay. Does it have to have the capital? Must contain those spaces.\n\nTwo types of the following characters. Oh, Jesus Christ. I hate this. For god's sake. I'm comparing at least two types of the following characters, letters, numbers, and symbol.\n\nI haven't even done the password yet. So Okay. I'm done. Oh, so this is this is okay. Hang on.\n\nLet's see. Hang on. Yeah. I'm in. Wait.\n\nOkay. I'm just gonna what time line are we in? Time zone. Is it Australia? 30 foot it's bloody.\n\nWhat time zone are we in? Oh, I did. Oh, hang on. Wait a minute. Wait a minute.\n\nI've got a phone too. That's right. L M N. Bridge Adelaide. Brisbane Darwin.\n\nCanberra. Where's Perth? This is ridiculous. I can't find my time zone. How about?\n\nBrisbane. Oh, hang on. I just passed it. One minute. I forgot.\n\nThere it is. Okay. Got it. Okay. Connection type.\n\nYeah. You better tell me that one. Yep. Next. Is that an is that another a different password?\n\nK. Wait a minute. You've you've lost your so so I have to use the the password that you sent me. Yeah. I'm just doing fine fine.\n\nOh, okay. Username. Is that l n and all that sort of stuff with all the numbers on that? So it's a capital l n? Oh, hang on.\n\nI already got used to capital. L n. Is that that's a is that an o or yeah. It's a no, not a zero, isn't it? Oh, god.\n\nSorry. I'm slow, but I'm a bit flustered. 9. 9. Yeah.\n\nI've done that, but I'm just doing the password now. Oh my lord. So that's that's the PPPPOE password, isn't it? Yep. Okay.\n\nARAIRLLMLMORLN. Sure. I've done that. Then is that use default MAC address? Just leave that.\n\nHang on, Nick. Do I need to remember this oh, sorry. I put it on the email. Okay. Personalize this settings.\n\nJust go next. Testing the Internet connection. Okay. Yes. I didn't think it was gonna be this difficult.\n\nIt took to because getting set up was easy. But actually connecting became a bit of a nightmare. Yeah. Yeah. Well, the man from line rang me and said, just got off the clerk from Viralpa.\n\nSo that's what I did. It's nearly done. Okay. So where are we? Okay.\n\nNo Internet connection. Great. Great. Oops. The Internet connection is not set up successfully.\n\nI'll just go and check the cable, shall I? Sorry. I'm too far away. Okay. Be quiet.\n\nSorry? Okay. Obi, be quiet. It was just me talking. Get on your bed and be quiet.\n\nYou've already got a photo at the back of the computer anyway. That is the back of the router. I wonder if it's that one up there. Is the little clip supposed to be facing up or down? You know, when you plug the white cable in, is the the little tab is that supposed to be on the top or the bottom?\n\nNo. That's alright. Don't don't worry about it. I can't go any other way but that way. And it's supposed to be plugged into the WAN, isn't it?\n\nWell, it is. And it's plugged it can't go anywhere but where it is. It says only one plugged on the actual little black box. So yep. Yeah.\n\nIt's got three three green lights. The middle one's flashing, but the other two are solid. Yeah. How do you do a screenshot? I don't know how to do that.\n\nI can photograph it and email it to you. Yeah. Okay. Yep. Okay.\n\nI sent it. Hi. It says that it's compatible with STTP. No. What do you mean?\n\nYeah. When I, yeah, when I signed up for it, I told him what what model it was and that it and and that on the it it I check I checked it on the Internet that says it's compatible with fiber to the property. No. Some. Yep.\n\nYep. Yeah. Oh, shoot. Which one was it? Oh, yeah.\n\nUnless I did that wrong. Of what? The email? Okay. Well okay.\n\nOh, damn. Okay. So go back to setup. There's no Internet. So go go back to setup.\n\nYep. It's just right and it won't. So I'll go back to this p p o p e POE. Okay. Well, I probably didn't, but anyway.\n\nOh, I know what I've done wrong. I did a SmallM and not a N. That Mark. Let me just look at it. I'll do the password again just in case I did something wrong on that.\n\nYeah. I did a little in and not a big in. So what's the password? So it's back to now testing whether or not it's connected. Please connect three.\n\nOtherwise, I'm just gonna go Internet list. Yep. It hasn't it's not finished yet. It's still it's still testing the connection. It's still saying no Internet connection.\n\nHow do you do a screenshot? Okay. Here we go again. Boy. Oh, boy.\n\nOkay. I've just sent it to you. Did not attach it. Bloody hell. Let me try again.\n\nOkay. I think that worked this time. Yep. Can I look? Yeah.\n\nYeah. I think I know what I've done wrong. I didn't put the little space bar between the l n o. Is that what it would be? That should have a little space bar.\n\nThat's what I've done wrong. First The password is oh, wait a minute. No. That was fine. What is it?\n\nARAIRLN. No. There's no pass. There's no space for it. Yeah.\n\nThat's the top one. Yep. Yep. That's what I put in. I just did.\n\nAlright. You want me to take a picture of this? Okay. Come on. No.\n\nI can't hear you. Sorry? That's what I did. And then send your file over. Okay.\n\nDid you get the email? Well, let me do you want me to resend it? Alright. I've just returned it to you. Get it this time.\n\nYeah. Yeah. Yep. Okay. Not a problem.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.05137202888727188},{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2115112543106079},{"text":"Yeah.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.04154694452881813},{"text":"I can hear you.","start":12.16,"end":13.04,"sentiment":"neutral","sentiment_score":0.02025191579014063},{"text":"Sorry.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":-0.07959428429603577}],"sentiment":"neutral","sentiment_score":0.038230450823903084,"num_words":8,"start":0.56,"end":13.54},{"sentences":[{"text":"Yep.","start":17.895,"end":18.395,"sentiment":"neutral","sentiment_score":0.08519752323627472},{"text":"Yes.","start":24.135,"end":24.635,"sentiment":"neutral","sentiment_score":-0.040164195001125336},{"text":"It's so small, you can barely see it.","start":24.855,"end":26.88,"sentiment":"neutral","sentiment_score":-0.2539253309369087},{"text":"So I took a photograph of it, but now I don't know what to do.","start":26.88,"end":30.08,"sentiment":"negative","sentiment_score":-0.3361081878344218},{"text":"I don't know where to go.","start":30.08,"end":31.3,"sentiment":"negative","sentiment_score":-0.43701517085234326}],"sentiment":"neutral","sentiment_score":-0.31129300522227443,"num_words":31,"start":17.895,"end":31.3},{"sentences":[{"text":"Yeah.","start":46.745,"end":46.984997,"sentiment":"neutral","sentiment_score":0.03461309149861336},{"text":"Okay.","start":46.984997,"end":47.305,"sentiment":"neutral","sentiment_score":0.02790794149041176},{"text":"What do I do I need to be in front of the laptop or what?","start":47.305,"end":50.524998,"sentiment":"neutral","sentiment_score":-0.04390903984506925},{"text":"Yep.","start":55.065,"end":55.545,"sentiment":"neutral","sentiment_score":0.08188970386981964},{"text":"Right.","start":55.545,"end":56.01,"sentiment":"neutral","sentiment_score":0.05626020208001137}],"sentiment":"neutral","sentiment_score":-0.024103403091430664,"num_words":19,"start":46.745,"end":56.01},{"sentences":[{"text":"And what what what what Yeah.","start":56.489998,"end":69.45,"sentiment":"neutral","sentiment_score":0.007796227931976318},{"text":"I've done all that.","start":69.45,"end":70.59,"sentiment":"neutral","sentiment_score":0.08485600166022778},{"text":"Yes.","start":74.875,"end":75.195,"sentiment":"neutral","sentiment_score":0.03656124323606491},{"text":"Yes.","start":75.195,"end":75.515,"sentiment":"neutral","sentiment_score":0.03209715336561203},{"text":"It is.","start":75.515,"end":76.235,"sentiment":"neutral","sentiment_score":0.01918470859527588}],"sentiment":"neutral","sentiment_score":0.035230656287499836,"num_words":14,"start":56.489998,"end":76.235},{"sentences":[{"text":"Yep.","start":76.235,"end":76.715004,"sentiment":"neutral","sentiment_score":0.06338170170783997},{"text":"Yep.","start":76.715004,"end":77.215004,"sentiment":"neutral","sentiment_score":0.07013879716396332},{"text":"Hang on.","start":96.28,"end":96.939995,"sentiment":"neutral","sentiment_score":-0.014263142831623554},{"text":"Hang on.","start":99.675,"end":101.035,"sentiment":"neutral","sentiment_score":0.010744534432888031},{"text":"Just hang on.","start":101.035,"end":101.755005,"sentiment":"neutral","sentiment_score":0.008560978497068087}],"sentiment":"neutral","sentiment_score":0.016907357507281832,"num_words":9,"start":76.235,"end":101.755005},{"sentences":[{"text":"I'm just hang on.","start":101.755005,"end":102.555,"sentiment":"neutral","sentiment_score":0.007469254545867443},{"text":"I was just gonna put the phone down.","start":102.555,"end":103.995,"sentiment":"neutral","sentiment_score":-0.010436770040541887},{"text":"Hang on.","start":103.995,"end":104.65501,"sentiment":"neutral","sentiment_score":0.019859129562973976},{"text":"There's one green light so far.","start":125.770004,"end":127.71,"sentiment":"neutral","sentiment_score":0.05573849380016327},{"text":"Two.","start":138.135,"end":138.635,"sentiment":"neutral","sentiment_score":0.03201218694448471}],"sentiment":"neutral","sentiment_score":0.01678782222526414,"num_words":21,"start":101.755005,"end":138.635},{"sentences":[{"text":"Okay.","start":174.86,"end":175.18,"sentiment":"neutral","sentiment_score":0.05324418470263481},{"text":"There's three lights and just one green one flashing and that's the the power button flashing.","start":175.18,"end":182.79999,"sentiment":"neutral","sentiment_score":0.040735721588134766},{"text":"Yep.","start":198.83499,"end":199.33499,"sentiment":"neutral","sentiment_score":0.07436690479516983},{"text":"A laptop.","start":203.42,"end":204.08,"sentiment":"neutral","sentiment_score":-0.00034904666244983673},{"text":"So what do I what what page am I on in my laptop?","start":215.405,"end":218.445,"sentiment":"neutral","sentiment_score":-0.03410663985862182}],"sentiment":"neutral","sentiment_score":0.010160552224878109,"num_words":33,"start":174.86,"end":218.445},{"sentences":[{"text":"What am I doing?","start":218.445,"end":219.345,"sentiment":"neutral","sentiment_score":-0.024793509859591722},{"text":"Would it be okay.","start":220.365,"end":228.46501,"sentiment":"neutral","sentiment_score":-0.0006267298012971878},{"text":"Should I turn off the Wi Fi that it's already on at the moment?","start":229.29001,"end":232.35,"sentiment":"neutral","sentiment_score":-0.03827421659869807},{"text":"Yeah.","start":239.93001,"end":240.41,"sentiment":"neutral","sentiment_score":0.00492355041205883},{"text":"I'm using Telstra dongle at the moment.","start":240.41,"end":243.21,"sentiment":"neutral","sentiment_score":-0.00900035910308361}],"sentiment":"neutral","sentiment_score":-0.023186631811161835,"num_words":30,"start":218.445,"end":243.21},{"sentences":[{"text":"Shall I turn that one off?","start":243.21,"end":244.75,"sentiment":"neutral","sentiment_score":-0.015425931351880232},{"text":"Yeah.","start":252.565,"end":252.805,"sentiment":"neutral","sentiment_score":-0.0035889912396669388},{"text":"But I don't yeah.","start":252.805,"end":255.925,"sentiment":"neutral","sentiment_score":-0.10877295956015587},{"text":"How do I connect it to the Wi Fi?","start":255.925,"end":257.845,"sentiment":"neutral","sentiment_score":0.01814778635485305},{"text":"Do I go into settings or Wi Fi settings?","start":257.845,"end":260.505,"sentiment":"neutral","sentiment_score":-0.004377876718839009}],"sentiment":"neutral","sentiment_score":-0.014045076926463637,"num_words":29,"start":243.21,"end":260.505},{"sentences":[{"text":"Right.","start":264.58,"end":265.08,"sentiment":"neutral","sentiment_score":0.015104074962437153},{"text":"Yep.","start":272.41998,"end":272.91998,"sentiment":"neutral","sentiment_score":0.031173773109912872},{"text":"Oh, yeah.","start":273.21997,"end":273.96,"sentiment":"neutral","sentiment_score":0.032974351197481155},{"text":"Oh, yep.","start":274.02,"end":274.68,"sentiment":"neutral","sentiment_score":0.021564439870417118},{"text":"Come on over.","start":275.315,"end":276.375,"sentiment":"neutral","sentiment_score":0.004054102425773938}],"sentiment":"neutral","sentiment_score":0.01861308194282982,"num_words":9,"start":264.58,"end":276.375},{"sentences":[{"text":"Okay.","start":276.435,"end":276.935,"sentiment":"neutral","sentiment_score":-0.00011817924678325652},{"text":"Okay.","start":278.515,"end":278.915,"sentiment":"neutral","sentiment_score":0.014126756228506563},{"text":"Hang on a minute.","start":278.915,"end":279.89502,"sentiment":"neutral","sentiment_score":0.012146388180553913},{"text":"So so okay.","start":280.355,"end":285.015,"sentiment":"neutral","sentiment_score":0.04943151275316874},{"text":"Okay.","start":285.875,"end":286.355,"sentiment":"neutral","sentiment_score":0.03645361214876175}],"sentiment":"neutral","sentiment_score":0.024734228011220695,"num_words":10,"start":276.435,"end":286.355},{"sentences":[{"text":"So I'm in the Wi Fi settings.","start":286.355,"end":290.05002,"sentiment":"neutral","sentiment_score":0.023926061977233206},{"text":"So where do I type that in?","start":292.03,"end":293.55002,"sentiment":"neutral","sentiment_score":-0.00227276049554348},{"text":"Do I yeah.","start":293.55002,"end":299.39,"sentiment":"neutral","sentiment_score":-0.006606695552666982},{"text":"I can see that.","start":299.39,"end":300.37,"sentiment":"neutral","sentiment_score":0.003771464340388775},{"text":"I I can see all that.","start":300.67,"end":301.79,"sentiment":"neutral","sentiment_score":-0.007287115479509036}],"sentiment":"neutral","sentiment_score":0.0038191180814195562,"num_words":27,"start":286.355,"end":301.79},{"sentences":[{"text":"Where do I put it?","start":301.79,"end":303.09,"sentiment":"neutral","sentiment_score":-0.023220024630427362},{"text":"I don't know how to connect with that.","start":308.785,"end":310.30502,"sentiment":"negative","sentiment_score":-0.355462871491909},{"text":"I don't know what you're telling me to do.","start":310.30502,"end":312.245,"sentiment":"negative","sentiment_score":-0.4408407509326935},{"text":"Can somebody else explain it better?","start":312.70502,"end":315.20502,"sentiment":"neutral","sentiment_score":-0.25195154796044034},{"text":"Yes.","start":319.80002,"end":320.04,"sentiment":"neutral","sentiment_score":0.015417994931340218}],"sentiment":"neutral","sentiment_score":-0.2904710740107915,"num_words":29,"start":301.79,"end":320.04},{"sentences":[{"text":"I am.","start":320.04,"end":320.68002,"sentiment":"neutral","sentiment_score":0.012785921804606915},{"text":"I'm in the Wi Fi setting and it's just got walker Wi Fi, which I'm connected to at the moment, but that's with Telstra.","start":320.68002,"end":327.5,"sentiment":"neutral","sentiment_score":-0.024822130411242444},{"text":"Alright.","start":337.60498,"end":338.085,"sentiment":"neutral","sentiment_score":0.0372723825275898},{"text":"Okay.","start":338.085,"end":338.585,"sentiment":"neutral","sentiment_score":0.02493133954703808},{"text":"Or do I go yep.","start":342.93,"end":347.27,"sentiment":"neutral","sentiment_score":0.0023202357813715936}],"sentiment":"neutral","sentiment_score":-0.015041041978155121,"num_words":33,"start":320.04,"end":347.27},{"sentences":[{"text":"Yeah.","start":348.69,"end":349.01,"sentiment":"neutral","sentiment_score":0.01903367228806019},{"text":"I've got all that.","start":349.01,"end":349.97,"sentiment":"neutral","sentiment_score":-0.019969002343714237},{"text":"I've I've I've taken a photo of that.","start":349.97,"end":352.29,"sentiment":"neutral","sentiment_score":0.03117571701295674},{"text":"I've got that.","start":352.29,"end":353.27,"sentiment":"neutral","sentiment_score":0.026168300459782284},{"text":"So do I have to go ask to join a network or what?","start":354.13,"end":357.83002,"sentiment":"neutral","sentiment_score":-0.0050756229947392754}],"sentiment":"neutral","sentiment_score":0.0069339724642963245,"num_words":29,"start":348.69,"end":357.83002},{"sentences":[{"text":"Right.","start":361.815,"end":362.315,"sentiment":"neutral","sentiment_score":0.1963924765586853},{"text":"Done that.","start":362.775,"end":363.595,"sentiment":"neutral","sentiment_score":0.21542584896087646},{"text":"Now I might be able to do something.","start":363.89502,"end":365.67502,"sentiment":"neutral","sentiment_score":0.20985824055969715},{"text":"No.","start":371.415,"end":371.915,"sentiment":"neutral","sentiment_score":-0.2443461716175079},{"text":"No.","start":372.75,"end":373.25,"sentiment":"neutral","sentiment_score":-0.2961469292640686}],"sentiment":"neutral","sentiment_score":0.13581669215972608,"num_words":13,"start":361.815,"end":373.25},{"sentences":[{"text":"Not coming up.","start":373.31,"end":374.29,"sentiment":"neutral","sentiment_score":-0.2785050868988037},{"text":"Hang on.","start":375.23,"end":375.71002,"sentiment":"neutral","sentiment_score":-0.2104445993900299},{"text":"Let me go back and look at the router.","start":375.71002,"end":377.57,"sentiment":"neutral","sentiment_score":-0.05244514304730627},{"text":"Okay.","start":380.03,"end":380.43002,"sentiment":"neutral","sentiment_score":0.037876904010772705},{"text":"All the they're all solid, but and one one red light.","start":380.43002,"end":383.79,"sentiment":"neutral","sentiment_score":0.00985911793329499}],"sentiment":"neutral","sentiment_score":-0.06084936713943115,"num_words":26,"start":373.31,"end":383.79},{"sentences":[{"text":"So the three green, one red.","start":383.79,"end":386.595,"sentiment":"neutral","sentiment_score":-0.007204276664803426},{"text":"They don't want they don't want by user network to join.","start":389.135,"end":394.35498,"sentiment":"negative","sentiment_score":-0.39111565866253595},{"text":"I wonder if it's that one there.","start":395.85498,"end":398.01498,"sentiment":"neutral","sentiment_score":-0.2895016670227051},{"text":"I don't know.","start":398.01498,"end":398.915,"sentiment":"neutral","sentiment_score":-0.2290006677309672},{"text":"Because I can't see oh, hang on.","start":399.81,"end":404.53,"sentiment":"neutral","sentiment_score":-0.21825912381921495}],"sentiment":"neutral","sentiment_score":-0.25255368954008994,"num_words":34,"start":383.79,"end":404.53},{"sentences":[{"text":"Wait a minute.","start":404.53,"end":405.25,"sentiment":"neutral","sentiment_score":-0.11014554152886073},{"text":"I found it.","start":405.25,"end":406.15,"sentiment":"neutral","sentiment_score":-0.04367254301905632},{"text":"Oh, might not be it, though.","start":409.65,"end":411.03,"sentiment":"neutral","sentiment_score":-0.13624033580223718},{"text":"It's oh, Jesus.","start":414.905,"end":416.445,"sentiment":"neutral","sentiment_score":-0.050549887120723724},{"text":"TP Link.","start":419.385,"end":420.285,"sentiment":"neutral","sentiment_score":-0.028307137079536915}],"sentiment":"neutral","sentiment_score":-0.08748001199873055,"num_words":17,"start":404.53,"end":420.285},{"sentences":[{"text":"TP Link.","start":420.425,"end":421.48502,"sentiment":"neutral","sentiment_score":-0.019443504512310028},{"text":"Oh, so if I can see the word, like, that it says Telstra or something like that.","start":424.025,"end":430.02,"sentiment":"neutral","sentiment_score":-0.05413791394847281},{"text":"So I can see a TP link here.","start":430.18,"end":432.44,"sentiment":"neutral","sentiment_score":-0.011443401570431888},{"text":"Right?","start":433.22,"end":433.72,"sentiment":"neutral","sentiment_score":-0.011563876643776894},{"text":"Do I hit do I do I hit connect or what?","start":434.66,"end":437.8,"sentiment":"neutral","sentiment_score":-0.04005547460507263}],"sentiment":"neutral","sentiment_score":-0.03853725271824843,"num_words":39,"start":420.425,"end":437.8},{"sentences":[{"text":"Yeah.","start":449.775,"end":450.01498,"sentiment":"neutral","sentiment_score":-0.1371368020772934},{"text":"It's it's just not doing it.","start":450.01498,"end":452.19498,"sentiment":"negative","sentiment_score":-0.3411170889933904},{"text":"No.","start":455.055,"end":455.455,"sentiment":"neutral","sentiment_score":-0.3164244294166565},{"text":"Because nothing's happening.","start":455.455,"end":456.735,"sentiment":"neutral","sentiment_score":-0.32972185810407},{"text":"When I click when I click on oh, god's sake.","start":456.735,"end":461.32,"sentiment":"neutral","sentiment_score":-0.179966851323843}],"sentiment":"neutral","sentiment_score":-0.2518618025240444,"num_words":21,"start":449.775,"end":461.32},{"sentences":[{"text":"So it's got my Wi Fi there, my walker Wi Fi.","start":464.34,"end":468.04,"sentiment":"neutral","sentiment_score":-0.11111843044107611},{"text":"And then after that, it's Optus Optus Optus Telstra Telstra Telstra.","start":469.3,"end":476.015,"sentiment":"neutral","sentiment_score":-0.07802111960270187},{"text":"Right.","start":483.195,"end":483.695,"sentiment":"neutral","sentiment_score":-0.023036079481244087},{"text":"Yep.","start":484.235,"end":484.735,"sentiment":"neutral","sentiment_score":-0.025998836383223537},{"text":"Yep.","start":485.435,"end":485.935,"sentiment":"neutral","sentiment_score":-0.022925712168216705}],"sentiment":"neutral","sentiment_score":-0.08609982714056968,"num_words":25,"start":464.34,"end":485.935},{"sentences":[{"text":"Okay.","start":487.195,"end":487.695,"sentiment":"neutral","sentiment_score":-0.0233963243663311},{"text":"Right.","start":489.01,"end":489.51,"sentiment":"neutral","sentiment_score":-0.038015782833099365},{"text":"Okay.","start":489.81,"end":490.31,"sentiment":"neutral","sentiment_score":-0.0663282722234726},{"text":"Wi Fi is off.","start":490.37,"end":491.67,"sentiment":"neutral","sentiment_score":-0.16747787408530712},{"text":"Forget the network.","start":493.57,"end":494.63,"sentiment":"neutral","sentiment_score":-0.18190732598304749}],"sentiment":"neutral","sentiment_score":-0.1343373853713274,"num_words":10,"start":487.195,"end":494.63},{"sentences":[{"text":"Yeah.","start":508.67502,"end":508.83502,"sentiment":"neutral","sentiment_score":-0.16521984338760376},{"text":"No.","start":508.83502,"end":509.155,"sentiment":"negative","sentiment_score":-0.3706305623054504},{"text":"I'm just it's not doing anything.","start":509.155,"end":511.315,"sentiment":"negative","sentiment_score":-0.42530866463979083},{"text":"It's just Wi Fi is off.","start":511.315,"end":513.335,"sentiment":"negative","sentiment_score":-0.372769037882487},{"text":"Oh, hang on.","start":513.635,"end":514.53503,"sentiment":"neutral","sentiment_score":-0.17684831221898398}],"sentiment":"negative","sentiment_score":-0.34440362102845135,"num_words":17,"start":508.67502,"end":514.53503},{"sentences":[{"text":"No.","start":518.17004,"end":518.67004,"sentiment":"neutral","sentiment_score":-0.25805389881134033},{"text":"No.","start":518.97003,"end":519.29004,"sentiment":"neutral","sentiment_score":-0.12237909436225893},{"text":"There's nothing they're coming up with to get the network either.","start":519.29004,"end":523.07,"sentiment":"negative","sentiment_score":-0.38122593001885846},{"text":"I've disconnected it.","start":529.53,"end":531.16504,"sentiment":"neutral","sentiment_score":-0.23180192212263742},{"text":"So I've done that.","start":531.16504,"end":532.145,"sentiment":"neutral","sentiment_score":-0.1980961412191391}],"sentiment":"neutral","sentiment_score":-0.30308542773127556,"num_words":20,"start":518.17004,"end":532.145},{"sentences":[{"text":"Oh, for god's sake.","start":536.28503,"end":537.425,"sentiment":"neutral","sentiment_score":-0.10115263238549232},{"text":"Okay.","start":544.125,"end":544.625,"sentiment":"neutral","sentiment_score":-0.025253070518374443},{"text":"After doing network.","start":545.41003,"end":546.45,"sentiment":"neutral","sentiment_score":-0.052694870779911675},{"text":"So I've done my after doing network, and it's doing nothing.","start":546.45,"end":549.75,"sentiment":"neutral","sentiment_score":-0.10234679213979027},{"text":"Absolutely nothing.","start":550.05,"end":551.19,"sentiment":"neutral","sentiment_score":-0.14276088774204254}],"sentiment":"neutral","sentiment_score":-0.0952040334010408,"num_words":21,"start":536.28503,"end":551.19},{"sentences":[{"text":"Oh, Jesus Christ.","start":558.37,"end":561.385,"sentiment":"neutral","sentiment_score":-0.11447603503863017},{"text":"I can't connect to the router because I don't know what I'm doing.","start":562.405,"end":566.34503,"sentiment":"negative","sentiment_score":-0.34612600619976336},{"text":"I don't know where to go.","start":566.72504,"end":569.065,"sentiment":"neutral","sentiment_score":-0.2993829945723216},{"text":"I'm in my settings.","start":569.36505,"end":570.585,"sentiment":"neutral","sentiment_score":-0.12777389958500862},{"text":"I'm in my Wi Fi, and I've turned the Wi Fi off.","start":570.72504,"end":574.42004,"sentiment":"neutral","sentiment_score":-0.1271833861246705}],"sentiment":"neutral","sentiment_score":-0.2283331680258638,"num_words":38,"start":558.37,"end":574.42004},{"sentences":[{"text":"And that's all I've got in front of me.","start":574.42004,"end":576.60004,"sentiment":"neutral","sentiment_score":-0.19479173918565115},{"text":"I can't type in anything because there's nothing here for me to type in.","start":579.3,"end":584.04004,"sentiment":"negative","sentiment_score":-0.3562747346503394},{"text":"So what do you want me to send?","start":595.495,"end":597.115,"sentiment":"neutral","sentiment_score":0.0031160716898739342},{"text":"What do you want me to send you?","start":597.75995,"end":602.1,"sentiment":"neutral","sentiment_score":0.0008299422916024923},{"text":"Okay.","start":605.75995,"end":606.25995,"sentiment":"neutral","sentiment_score":0.022746119648218155}],"sentiment":"neutral","sentiment_score":-0.16716644265688957,"num_words":40,"start":574.42004,"end":606.25995},{"sentences":[{"text":"Alright.","start":606.48,"end":606.98,"sentiment":"neutral","sentiment_score":0.02261681668460369},{"text":"Right.","start":607.19995,"end":607.69995,"sentiment":"neutral","sentiment_score":0.02360011823475361},{"text":"So it's so it just says here wireless 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one?","start":846.725,"end":847.945,"sentiment":"neutral","sentiment_score":0.00043042954057455064},{"text":"Yeah.","start":854.245,"end":854.725,"sentiment":"neutral","sentiment_score":0.001196195837110281},{"text":"It's funny I could find the how to get back to that though because that's the problem.","start":854.725,"end":858.6,"sentiment":"neutral","sentiment_score":-0.19150642305612564},{"text":"So it's when I I asked to join the network, it doesn't do anything.","start":858.74,"end":865.13995,"sentiment":"negative","sentiment_score":-0.3716616673128946},{"text":"That's what I don't understand.","start":865.13995,"end":866.36,"sentiment":"negative","sentiment_score":-0.5397518217563629}],"sentiment":"neutral","sentiment_score":-0.26557817379944026,"num_words":42,"start":846.725,"end":866.36},{"sentences":[{"text":"Oh, hang on.","start":867.45996,"end":868.18,"sentiment":"neutral","sentiment_score":-0.1641638825337092},{"text":"Oh, 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modem.","start":941.76996,"end":947.87,"sentiment":"neutral","sentiment_score":-0.10845024438781871}],"sentiment":"neutral","sentiment_score":-0.06936145893996581,"num_words":32,"start":922.83997,"end":947.87},{"sentences":[{"text":"That red light supposed to be a red light?","start":951.20996,"end":953.47,"sentiment":"neutral","sentiment_score":-0.16977767066823113},{"text":"Oh, okay.","start":959.79504,"end":960.435,"sentiment":"neutral","sentiment_score":-0.05244779214262962},{"text":"Yeah.","start":960.435,"end":960.755,"sentiment":"neutral","sentiment_score":-0.07159170508384705},{"text":"Okay.","start":960.755,"end":961.155,"sentiment":"neutral","sentiment_score":-0.03821347653865814},{"text":"So okay.","start":961.155,"end":963.73505,"sentiment":"neutral","sentiment_score":-0.013503330759704113}],"sentiment":"neutral","sentiment_score":-0.11798043089608351,"num_words":15,"start":951.20996,"end":963.73505},{"sentences":[{"text":"So now what now where do I go?","start":963.955,"end":965.895,"sentiment":"neutral","sentiment_score":-0.0027860470581799746},{"text":"Yes.","start":969.51,"end":970.01,"sentiment":"neutral","sentiment_score":0.04634337499737739},{"text":"Yes.","start":970.39,"end":970.89,"sentiment":"neutral","sentiment_score":0.03140173852443695},{"text":"Oh, shit.","start":987.985,"end":988.725,"sentiment":"neutral","sentiment_score":-0.17904967069625854},{"text":"Have you got that?","start":989.665,"end":990.805,"sentiment":"neutral","sentiment_score":-0.1561795212328434}],"sentiment":"neutral","sentiment_score":-0.05796004307921976,"num_words":16,"start":963.955,"end":990.805},{"sentences":[{"text":"Yeah.","start":1003.74,"end":1004.24,"sentiment":"neutral","sentiment_score":-0.0482601597905159},{"text":"Have you got the IP address in front of you?","start":1006.3,"end":1008.94,"sentiment":"neutral","sentiment_score":-0.05059605985879898},{"text":"Because I'm in another room.","start":1008.94,"end":1010.475,"sentiment":"neutral","sentiment_score":-0.1413319855928421},{"text":"Alright.","start":1017.995,"end":1018.495,"sentiment":"neutral","sentiment_score":-0.03799118101596832},{"text":"So what do I do?","start":1025.0,"end":1025.7999,"sentiment":"neutral","sentiment_score":-0.09768248647451401}],"sentiment":"neutral","sentiment_score":-0.08124019544232976,"num_words":22,"start":1003.74,"end":1025.7999},{"sentences":[{"text":"What do I what am I topping?","start":1025.7999,"end":1027.34,"sentiment":"neutral","sentiment_score":-0.07434146478772163},{"text":"Oh, I have to get up again.","start":1033.88,"end":1035.08,"sentiment":"neutral","sentiment_score":-0.20562734241996491},{"text":"I'm gonna look my battery's just about dead.","start":1035.08,"end":1037.34,"sentiment":"negative","sentiment_score":-0.42454662173986435},{"text":"I can't now go into the other room.","start":1038.7649,"end":1040.945,"sentiment":"negative","sentiment_score":-0.41630231961607933},{"text":"God.","start":1041.325,"end":1041.6449,"sentiment":"negative","sentiment_score":-0.47270143032073975}],"sentiment":"neutral","sentiment_score":-0.29546047134264825,"num_words":31,"start":1025.7999,"end":1041.6449},{"sentences":[{"text":"How is it so convoluted?","start":1041.6449,"end":1042.945,"sentiment":"negative","sentiment_score":-0.5465314149856567},{"text":"It shouldn't be that difficult.","start":1043.485,"end":1045.4249,"sentiment":"neutral","sentiment_score":-0.14438185542821885},{"text":"Let me see if it's on here.","start":1047.485,"end":1049.0249,"sentiment":"neutral","sentiment_score":0.03347506374120712},{"text":"Hang up.","start":1064.5,"end":1065.24,"sentiment":"neutral","sentiment_score":-0.04278294928371906},{"text":"Wireless password.","start":1072.735,"end":1073.795,"sentiment":"neutral","sentiment_score":-0.02705396804958582}],"sentiment":"neutral","sentiment_score":-0.15999594002607323,"num_words":21,"start":1041.6449,"end":1073.795},{"sentences":[{"text":"God.","start":1080.495,"end":1080.995,"sentiment":"neutral","sentiment_score":-0.2570706307888031},{"text":"I don't know.","start":1081.135,"end":1081.955,"sentiment":"neutral","sentiment_score":-0.3311684827009837},{"text":"Once again, I can't find it.","start":1083.4199,"end":1084.7799,"sentiment":"negative","sentiment_score":-0.3654879679282506},{"text":"Did you say it should be on that sticker?","start":1084.7799,"end":1086.6399,"sentiment":"neutral","sentiment_score":-0.09374229609966278},{"text":"Well, I just sent you a photo of that sticker.","start":1089.2599,"end":1091.4199,"sentiment":"neutral","sentiment_score":-0.038273118808865546}],"sentiment":"neutral","sentiment_score":-0.16103157722230615,"num_words":29,"start":1080.495,"end":1091.4199},{"sentences":[{"text":"Did you not see it on that?","start":1091.4199,"end":1093.0399,"sentiment":"neutral","sentiment_score":-0.07204951771668025},{"text":"Well, then if you well, how do I find it?","start":1098.075,"end":1100.475,"sentiment":"neutral","sentiment_score":-0.11666022092103959},{"text":"Because I can't see it on here.","start":1100.475,"end":1101.995,"sentiment":"neutral","sentiment_score":-0.18651506836925233},{"text":"I've only got Yeah.","start":1101.995,"end":1119.79,"sentiment":"neutral","sentiment_score":-0.04857140872627497},{"text":"Alright.","start":1141.9299,"end":1142.4299,"sentiment":"neutral","sentiment_score":0.04055062308907509}],"sentiment":"neutral","sentiment_score":-0.10794101115958445,"num_words":29,"start":1091.4199,"end":1142.4299},{"sentences":[{"text":"So I'm just gonna go back to your email.","start":1143.0499,"end":1145.47,"sentiment":"neutral","sentiment_score":0.026987652604778607},{"text":"Reply.","start":1153.775,"end":1154.275,"sentiment":"neutral","sentiment_score":0.006862652953714132},{"text":"Always one.","start":1158.735,"end":1159.715,"sentiment":"neutral","sentiment_score":0.010260812006890774},{"text":"Okay.","start":1166.96,"end":1167.2799,"sentiment":"neutral","sentiment_score":0.06319642066955566},{"text":"I've just sent it to you.","start":1167.2799,"end":1168.74,"sentiment":"neutral","sentiment_score":0.0725368099908034}],"sentiment":"neutral","sentiment_score":0.04045739110657259,"num_words":19,"start":1143.0499,"end":1168.74},{"sentences":[{"text":"Would it be would it be h t t p dot dot slash t p is it okay.","start":1264.6749,"end":1277.8999,"sentiment":"neutral","sentiment_score":0.01115322711929265},{"text":"I don't know.","start":1284.115,"end":1284.915,"sentiment":"neutral","sentiment_score":-0.13692842423915863},{"text":"No.","start":1284.915,"end":1285.075,"sentiment":"neutral","sentiment_score":-0.1993202567100525},{"text":"It doesn't say.","start":1285.075,"end":1285.875,"sentiment":"neutral","sentiment_score":-0.16856498022874197},{"text":"Do you want me to type it in anyway?","start":1285.875,"end":1287.575,"sentiment":"neutral","sentiment_score":-0.11010575046141942}],"sentiment":"neutral","sentiment_score":-0.05605865106233122,"num_words":34,"start":1264.6749,"end":1287.575},{"sentences":[{"text":"Okay.","start":1312.815,"end":1313.135,"sentiment":"neutral","sentiment_score":0.023740284144878387},{"text":"Hang on.","start":1313.135,"end":1313.875,"sentiment":"neutral","sentiment_score":0.019336114637553692},{"text":"TP Link.","start":1314.095,"end":1315.315,"sentiment":"neutral","sentiment_score":0.02275472041219473},{"text":"Wi Fi dot m c t.","start":1318.495,"end":1322.835,"sentiment":"neutral","sentiment_score":0.013772136337744692},{"text":"Alright.","start":1323.775,"end":1324.1749,"sentiment":"neutral","sentiment_score":0.05600032955408096}],"sentiment":"neutral","sentiment_score":0.020546258485410362,"num_words":12,"start":1312.815,"end":1324.1749},{"sentences":[{"text":"I'll try on that one.","start":1324.1749,"end":1325.2949,"sentiment":"neutral","sentiment_score":0.04348991848528385},{"text":"See what I get.","start":1325.2949,"end":1326.24,"sentiment":"neutral","sentiment_score":0.02822646964341402},{"text":"Alright.","start":1332.48,"end":1332.98,"sentiment":"neutral","sentiment_score":0.05095170438289642},{"text":"So it says create an administration password.","start":1333.12,"end":1335.6,"sentiment":"neutral","sentiment_score":0.004086860854710851},{"text":"Is that what I was gonna do?","start":1335.6,"end":1337.22,"sentiment":"neutral","sentiment_score":-0.007268689572811127}],"sentiment":"neutral","sentiment_score":0.01495976559817791,"num_words":24,"start":1324.1749,"end":1337.22},{"sentences":[{"text":"Create an administrator 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okay.","start":1419.045,"end":1422.825,"sentiment":"neutral","sentiment_score":0.20617880352905818},{"text":"Hang on.","start":1427.845,"end":1428.665,"sentiment":"neutral","sentiment_score":0.05925753340125084}],"sentiment":"neutral","sentiment_score":-0.04163423916324973,"num_words":20,"start":1387.48,"end":1428.665},{"sentences":[{"text":"Let's see.","start":1435.3099,"end":1435.95,"sentiment":"neutral","sentiment_score":0.04103424772620201},{"text":"Hang on.","start":1435.95,"end":1436.61,"sentiment":"neutral","sentiment_score":0.02700675744563341},{"text":"Yeah.","start":1449.785,"end":1450.1051,"sentiment":"neutral","sentiment_score":0.06929193437099457},{"text":"I'm 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bloody.","start":1469.4,"end":1470.86,"sentiment":"neutral","sentiment_score":-0.20204522460699081}],"sentiment":"neutral","sentiment_score":-0.044265594872597014,"num_words":19,"start":1454.3451,"end":1470.86},{"sentences":[{"text":"What time zone are we in?","start":1474.745,"end":1476.365,"sentiment":"neutral","sentiment_score":-0.055724250773588814},{"text":"Oh, I did.","start":1485.97,"end":1486.61,"sentiment":"neutral","sentiment_score":-0.021410139898459118},{"text":"Oh, hang on.","start":1486.61,"end":1487.09,"sentiment":"neutral","sentiment_score":-0.030789807438850403},{"text":"Wait a minute.","start":1487.09,"end":1487.57,"sentiment":"neutral","sentiment_score":-0.03521240999301275},{"text":"Wait a minute.","start":1487.57,"end":1488.13,"sentiment":"neutral","sentiment_score":-0.03194756992161274}],"sentiment":"neutral","sentiment_score":-0.038468071466518775,"num_words":18,"start":1474.745,"end":1488.13},{"sentences":[{"text":"I've got a phone 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ridiculous.","start":1510.25,"end":1511.0701,"sentiment":"negative","sentiment_score":-0.6845561067263285},{"text":"I can't find my time zone.","start":1511.4501,"end":1513.0701,"sentiment":"negative","sentiment_score":-0.4702487240235011},{"text":"How about?","start":1513.61,"end":1514.3501,"sentiment":"neutral","sentiment_score":-0.18195343017578125}],"sentiment":"negative","sentiment_score":-0.3783707435442401,"num_words":14,"start":1502.1951,"end":1514.3501},{"sentences":[{"text":"Brisbane.","start":1518.9701,"end":1519.4701,"sentiment":"neutral","sentiment_score":-0.06235282868146896},{"text":"Oh, hang on.","start":1526.625,"end":1527.265,"sentiment":"neutral","sentiment_score":-0.04435820629199346},{"text":"I just passed it.","start":1527.265,"end":1528.145,"sentiment":"neutral","sentiment_score":-0.06291456706821918},{"text":"One minute.","start":1528.145,"end":1528.885,"sentiment":"neutral","sentiment_score":-0.06665543094277382},{"text":"I forgot.","start":1532.145,"end":1532.725,"sentiment":"neutral","sentiment_score":-0.11408146470785141}],"sentiment":"neutral","sentiment_score":-0.06737995892763138,"num_words":12,"start":1518.9701,"end":1532.725},{"sentences":[{"text":"There it is.","start":1533.185,"end":1533.985,"sentiment":"neutral","sentiment_score":-0.07561635474363963},{"text":"Okay.","start":1533.985,"end":1534.485,"sentiment":"neutral","sentiment_score":-0.019542038440704346},{"text":"Got it.","start":1535.185,"end":1535.845,"sentiment":"neutral","sentiment_score":-0.004013776313513517},{"text":"Okay.","start":1537.105,"end":1537.605,"sentiment":"neutral","sentiment_score":-0.00808955729007721},{"text":"Connection 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password?","start":1557.005,"end":1559.3451,"sentiment":"neutral","sentiment_score":-0.03586055338382721}],"sentiment":"neutral","sentiment_score":-0.025130451501657564,"num_words":18,"start":1539.585,"end":1559.3451},{"sentences":[{"text":"K.","start":1568.125,"end":1568.625,"sentiment":"neutral","sentiment_score":-0.01017806027084589},{"text":"Wait a minute.","start":1571.48,"end":1572.3,"sentiment":"neutral","sentiment_score":-0.02669216940800349},{"text":"You've you've lost your so so I have to use the the password that you sent me.","start":1572.52,"end":1580.7,"sentiment":"neutral","sentiment_score":-0.15109996267539613},{"text":"Yeah.","start":1592.645,"end":1592.885,"sentiment":"neutral","sentiment_score":0.11652874946594238},{"text":"I'm just doing fine 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already got used to capital.","start":1609.115,"end":1610.495,"sentiment":"neutral","sentiment_score":-0.03771373505393664},{"text":"L n.","start":1613.755,"end":1614.575,"sentiment":"neutral","sentiment_score":-0.013606798369437456},{"text":"Is that that's a is that an o or yeah.","start":1619.4349,"end":1621.835,"sentiment":"neutral","sentiment_score":-0.0535283736884594},{"text":"It's a no, not a zero, isn't it?","start":1621.835,"end":1623.57,"sentiment":"neutral","sentiment_score":-0.10298940911889076},{"text":"Oh, god.","start":1626.7699,"end":1629.11,"sentiment":"neutral","sentiment_score":-0.108793243765831}],"sentiment":"neutral","sentiment_score":-0.06536719658678132,"num_words":28,"start":1609.115,"end":1629.11},{"sentences":[{"text":"Sorry.","start":1629.8899,"end":1630.21,"sentiment":"neutral","sentiment_score":-0.14312320947647095},{"text":"I'm slow, but I'm a bit flustered.","start":1630.21,"end":1632.47,"sentiment":"neutral","sentiment_score":-0.15592138043471745},{"text":"9.","start":1634.0499,"end":1634.5499,"sentiment":"neutral","sentiment_score":-0.009319039061665537},{"text":"9.","start":1635.73,"end":1636.23,"sentiment":"neutral","sentiment_score":-0.0048230718821287155},{"text":"Yeah.","start":1665.765,"end":1666.085,"sentiment":"neutral","sentiment_score":0.025190293788909912}],"sentiment":"neutral","sentiment_score":-0.11122951724312523,"num_words":11,"start":1629.8899,"end":1666.085},{"sentences":[{"text":"I've done that, but I'm just doing the password now.","start":1666.085,"end":1668.6649,"sentiment":"neutral","sentiment_score":0.020294670201838016},{"text":"Oh my lord.","start":1669.205,"end":1670.265,"sentiment":"neutral","sentiment_score":0.014008908222119013},{"text":"So that's that's the PPPPOE password, isn't 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done.","start":1824.55,"end":1825.61,"sentiment":"neutral","sentiment_score":0.04090567429860433},{"text":"Okay.","start":1826.9501,"end":1827.43,"sentiment":"neutral","sentiment_score":0.003398739732801914},{"text":"So where are we?","start":1827.43,"end":1828.79,"sentiment":"neutral","sentiment_score":-0.00837525469250977},{"text":"Okay.","start":1828.79,"end":1829.29,"sentiment":"neutral","sentiment_score":-0.019008781760931015}],"sentiment":"neutral","sentiment_score":0.004310307001495468,"num_words":14,"start":1821.03,"end":1829.29},{"sentences":[{"text":"No Internet 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the property.","start":2137.3,"end":2149.555,"sentiment":"neutral","sentiment_score":-0.0006226893006400628},{"text":"No.","start":2160.21,"end":2160.71,"sentiment":"neutral","sentiment_score":-0.16311611235141754},{"text":"Some.","start":2173.955,"end":2174.2751,"sentiment":"neutral","sentiment_score":0.00720936106517911},{"text":"Yep.","start":2174.2751,"end":2174.7751,"sentiment":"neutral","sentiment_score":0.032976627349853516}],"sentiment":"neutral","sentiment_score":-0.003536077206566309,"num_words":48,"start":2136.98,"end":2174.7751},{"sentences":[{"text":"Yep.","start":2194.075,"end":2194.575,"sentiment":"neutral","sentiment_score":0.02521899901330471},{"text":"Yeah.","start":2198.635,"end":2199.135,"sentiment":"neutral","sentiment_score":0.014271659776568413},{"text":"Oh, shoot.","start":2207.355,"end":2207.995,"sentiment":"neutral","sentiment_score":-0.006189990555867553},{"text":"Which one was it?","start":2207.995,"end":2209.17,"sentiment":"neutral","sentiment_score":-0.01780871069058776},{"text":"Oh, yeah.","start":2209.17,"end":2213.75,"sentiment":"neutral","sentiment_score":-0.007300341967493296}],"sentiment":"neutral","sentiment_score":-0.005872484901919961,"num_words":10,"start":2194.075,"end":2213.75},{"sentences":[{"text":"Unless I did that wrong.","start":2215.01,"end":2216.5498,"sentiment":"neutral","sentiment_score":-0.10670184046030044},{"text":"Of what?","start":2224.365,"end":2224.945,"sentiment":"neutral","sentiment_score":-0.01339720468968153},{"text":"The email?","start":2225.405,"end":2238.205,"sentiment":"neutral","sentiment_score":-0.008302961941808462},{"text":"Okay.","start":2238.205,"end":2238.685,"sentiment":"neutral","sentiment_score":0.007000356912612915},{"text":"Well okay.","start":2238.685,"end":2246.8198,"sentiment":"neutral","sentiment_score":0.007539092097431421}],"sentiment":"neutral","sentiment_score":-0.04623591620475054,"num_words":12,"start":2215.01,"end":2246.8198},{"sentences":[{"text":"Oh, damn.","start":2282.915,"end":2283.655,"sentiment":"neutral","sentiment_score":-0.06343635730445385},{"text":"Okay.","start":2291.155,"end":2291.635,"sentiment":"neutral","sentiment_score":-0.03687545657157898},{"text":"So go back to setup.","start":2291.635,"end":2293.41,"sentiment":"neutral","sentiment_score":-0.060691703110933304},{"text":"There's no Internet.","start":2295.8098,"end":2296.77,"sentiment":"neutral","sentiment_score":-0.27123281359672546},{"text":"So go go back to setup.","start":2296.77,"end":2298.7898,"sentiment":"neutral","sentiment_score":-0.029712256975471973}],"sentiment":"neutral","sentiment_score":-0.08583403937518597,"num_words":17,"start":2282.915,"end":2298.7898},{"sentences":[{"text":"Yep.","start":2303.65,"end":2304.15,"sentiment":"neutral","sentiment_score":0.01323643233627081},{"text":"It's just right and it won't.","start":2304.3699,"end":2305.65,"sentiment":"neutral","sentiment_score":-0.15303974971175194},{"text":"So I'll go back to this p p o p e POE.","start":2305.65,"end":2310.915,"sentiment":"neutral","sentiment_score":-0.014122909012561044},{"text":"Okay.","start":2317.4548,"end":2317.9548,"sentiment":"neutral","sentiment_score":-0.00802149809896946},{"text":"Well, I probably didn't, but anyway.","start":2318.015,"end":2319.9548,"sentiment":"neutral","sentiment_score":-0.07221374412377675}],"sentiment":"neutral","sentiment_score":-0.05829926680486936,"num_words":26,"start":2303.65,"end":2319.9548},{"sentences":[{"text":"Oh, I know what I've done wrong.","start":2345.6948,"end":2347.3948,"sentiment":"neutral","sentiment_score":-0.1575892429266657},{"text":"I did a SmallM and not a N.","start":2348.36,"end":2351.26,"sentiment":"neutral","sentiment_score":-0.11261538788676262},{"text":"That Mark.","start":2353.32,"end":2354.1401,"sentiment":"neutral","sentiment_score":-0.11370744556188583},{"text":"Let me just look at it.","start":2358.68,"end":2360.3,"sentiment":"neutral","sentiment_score":-0.0387136364976565},{"text":"I'll do the password again just in case I did something wrong on that.","start":2370.435,"end":2374.135,"sentiment":"neutral","sentiment_score":-0.0844036266207695}],"sentiment":"neutral","sentiment_score":-0.09852419692922283,"num_words":37,"start":2345.6948,"end":2374.135},{"sentences":[{"text":"Yeah.","start":2375.57,"end":2375.8901,"sentiment":"neutral","sentiment_score":-0.008726626634597778},{"text":"I did a little in and not a big in.","start":2375.8901,"end":2377.91,"sentiment":"neutral","sentiment_score":-0.05165312141180038},{"text":"So what's the password?","start":2378.85,"end":2380.31,"sentiment":"neutral","sentiment_score":-0.035462142899632454},{"text":"So it's back to now testing whether or not it's connected.","start":2423.875,"end":2426.675,"sentiment":"neutral","sentiment_score":-0.003920667466114868},{"text":"Please connect three.","start":2426.675,"end":2428.135,"sentiment":"neutral","sentiment_score":-0.0016526635736227036}],"sentiment":"neutral","sentiment_score":-0.024661784317215968,"num_words":29,"start":2375.57,"end":2428.135},{"sentences":[{"text":"Otherwise, I'm just gonna go Internet list.","start":2430.675,"end":2433.175,"sentiment":"neutral","sentiment_score":-0.04187463942383017},{"text":"Yep.","start":2445.03,"end":2445.53,"sentiment":"neutral","sentiment_score":0.04649641364812851},{"text":"It hasn't it's not finished yet.","start":2446.39,"end":2448.39,"sentiment":"neutral","sentiment_score":-0.1176444993664821},{"text":"It's still it's still testing the connection.","start":2448.39,"end":2451.745,"sentiment":"neutral","sentiment_score":0.20349045310701644},{"text":"It's still saying no Internet connection.","start":2514.625,"end":2516.965,"sentiment":"neutral","sentiment_score":-0.3274573932091395}],"sentiment":"neutral","sentiment_score":-0.05528904614901101,"num_words":27,"start":2430.675,"end":2516.965},{"sentences":[{"text":"How do you do a screenshot?","start":2529.9,"end":2531.2,"sentiment":"neutral","sentiment_score":0.013303566258400679},{"text":"Okay.","start":2549.74,"end":2550.24,"sentiment":"neutral","sentiment_score":0.01978391967713833},{"text":"Here we go again.","start":2559.115,"end":2560.155,"sentiment":"neutral","sentiment_score":0.026922043412923813},{"text":"Boy.","start":2560.155,"end":2560.655,"sentiment":"neutral","sentiment_score":0.027111327275633812},{"text":"Oh, boy.","start":2560.955,"end":2561.695,"sentiment":"neutral","sentiment_score":0.06586922705173492}],"sentiment":"neutral","sentiment_score":0.026153090875595808,"num_words":14,"start":2529.9,"end":2561.695},{"sentences":[{"text":"Okay.","start":2570.955,"end":2571.3552,"sentiment":"neutral","sentiment_score":0.10878515988588332},{"text":"I've just sent it to you.","start":2571.3552,"end":2572.8,"sentiment":"neutral","sentiment_score":0.16694864382346472},{"text":"Did not attach it.","start":2653.0652,"end":2654.445,"sentiment":"negative","sentiment_score":-0.40942221134901047},{"text":"Bloody hell.","start":2656.2651,"end":2657.245,"sentiment":"negative","sentiment_score":-0.6940437257289886},{"text":"Let me try again.","start":2658.7302,"end":2659.87,"sentiment":"negative","sentiment_score":-0.35508638620376587}],"sentiment":"neutral","sentiment_score":-0.19621440110837712,"num_words":17,"start":2570.955,"end":2659.87},{"sentences":[{"text":"Okay.","start":2671.29,"end":2671.79,"sentiment":"neutral","sentiment_score":0.17350521683692932},{"text":"I think that worked this time.","start":2672.355,"end":2673.975,"sentiment":"neutral","sentiment_score":0.30009738604227704},{"text":"Yep.","start":2752.9502,"end":2753.4502,"sentiment":"neutral","sentiment_score":0.04669753462076187},{"text":"Can I look?","start":2761.125,"end":2762.185,"sentiment":"neutral","sentiment_score":-0.03546180700262388},{"text":"Yeah.","start":2767.77,"end":2768.27,"sentiment":"neutral","sentiment_score":4.328787326812744e-6}],"sentiment":"neutral","sentiment_score":0.1595338312909007,"num_words":12,"start":2671.29,"end":2768.27},{"sentences":[{"text":"Yeah.","start":2774.9175,"end":2775.4175,"sentiment":"neutral","sentiment_score":0.000011169351637363434},{"text":"I think I know what I've done wrong.","start":2809.915,"end":2811.615,"sentiment":"neutral","sentiment_score":-0.23119313269853592},{"text":"I didn't put the little space bar between the l n o.","start":2812.4749,"end":2818.9749,"sentiment":"neutral","sentiment_score":-0.15011351245145002},{"text":"Is that what it would be?","start":2820.4749,"end":2821.855,"sentiment":"neutral","sentiment_score":-0.030849925242364407},{"text":"That should have a little space bar.","start":2824.5898,"end":2826.53,"sentiment":"neutral","sentiment_score":-0.03327478468418121}],"sentiment":"neutral","sentiment_score":-0.11967409076169133,"num_words":34,"start":2774.9175,"end":2826.53},{"sentences":[{"text":"That's what I've done wrong.","start":2829.71,"end":2831.01,"sentiment":"neutral","sentiment_score":-0.05907848179340362},{"text":"First The password is oh, wait a minute.","start":2833.23,"end":2839.845,"sentiment":"neutral","sentiment_score":-0.06962882168591022},{"text":"No.","start":2839.9048,"end":2840.1448,"sentiment":"neutral","sentiment_score":-0.1035030037164688},{"text":"That was fine.","start":2840.1448,"end":2841.525,"sentiment":"neutral","sentiment_score":-0.03032818188269933},{"text":"What is it?","start":2842.1448,"end":2843.025,"sentiment":"neutral","sentiment_score":-0.02828386550148328}],"sentiment":"neutral","sentiment_score":-0.05658810641616583,"num_words":20,"start":2829.71,"end":2843.025},{"sentences":[{"text":"ARAIRLN.","start":2843.025,"end":2845.6648,"sentiment":"neutral","sentiment_score":-0.050780799239873886},{"text":"No.","start":2845.6648,"end":2845.825,"sentiment":"neutral","sentiment_score":-0.2899158000946045},{"text":"There's no pass.","start":2845.825,"end":2846.7249,"sentiment":"negative","sentiment_score":-0.4399550159772237},{"text":"There's no space for it.","start":2846.785,"end":2847.9849,"sentiment":"negative","sentiment_score":-0.34192529916763303},{"text":"Yeah.","start":2847.9849,"end":2848.1448,"sentiment":"neutral","sentiment_score":-0.019766032695770264}],"sentiment":"neutral","sentiment_score":-0.3081776523454623,"num_words":11,"start":2843.025,"end":2848.1448},{"sentences":[{"text":"That's the top one.","start":2848.1448,"end":2849.365,"sentiment":"neutral","sentiment_score":-0.0016145780682563782},{"text":"Yep.","start":2854.5798,"end":2855.0798,"sentiment":"neutral","sentiment_score":0.01871708780527115},{"text":"Yep.","start":2858.42,"end":2858.66,"sentiment":"neutral","sentiment_score":0.028893325477838516},{"text":"That's what I put in.","start":2858.66,"end":2859.96,"sentiment":"neutral","sentiment_score":0.024443767964839935},{"text":"I just did.","start":2864.5,"end":2865.48,"sentiment":"neutral","sentiment_score":0.028410041704773903}],"sentiment":"neutral","sentiment_score":0.017757218996328965,"num_words":14,"start":2848.1448,"end":2865.48},{"sentences":[{"text":"Alright.","start":2867.465,"end":2867.965,"sentiment":"neutral","sentiment_score":0.0450424961745739},{"text":"You want me to take a picture of this?","start":2868.105,"end":2869.7852,"sentiment":"neutral","sentiment_score":0.01847970423599084},{"text":"Okay.","start":2869.7852,"end":2870.2651,"sentiment":"neutral","sentiment_score":-0.08340555429458618},{"text":"Come on.","start":2870.2651,"end":2877.0051,"sentiment":"neutral","sentiment_score":-0.23968817293643951},{"text":"No.","start":2877.145,"end":2877.385,"sentiment":"neutral","sentiment_score":-0.252221941947937}],"sentiment":"neutral","sentiment_score":-0.04311742912977934,"num_words":14,"start":2867.465,"end":2877.385},{"sentences":[{"text":"I can't hear you.","start":2877.385,"end":2878.445,"sentiment":"neutral","sentiment_score":-0.24385135620832443},{"text":"Sorry?","start":2893.07,"end":2893.57,"sentiment":"neutral","sentiment_score":-0.09768754243850708},{"text":"That's what I did.","start":2893.8699,"end":2894.93,"sentiment":"neutral","sentiment_score":-0.0717997532337904},{"text":"And then send your file over.","start":2898.165,"end":2899.865,"sentiment":"neutral","sentiment_score":-0.027507757768034935},{"text":"Okay.","start":2901.925,"end":2902.425,"sentiment":"neutral","sentiment_score":-0.00872517004609108}],"sentiment":"neutral","sentiment_score":-0.0958789810538292,"num_words":16,"start":2877.385,"end":2902.425},{"sentences":[{"text":"Did you get the email?","start":2972.57,"end":2973.71,"sentiment":"neutral","sentiment_score":-0.04096622839570045},{"text":"Well, let me do you want me to resend it?","start":2986.745,"end":2989.325,"sentiment":"neutral","sentiment_score":-0.06169579476118088},{"text":"Alright.","start":3003.8599,"end":3004.0999,"sentiment":"neutral","sentiment_score":0.07407215237617493},{"text":"I've just returned it to you.","start":3004.0999,"end":3005.7998,"sentiment":"neutral","sentiment_score":0.15262054403622946},{"text":"Get it this time.","start":3015.155,"end":3016.295,"sentiment":"neutral","sentiment_score":0.14731568843126297}],"sentiment":"neutral","sentiment_score":0.029125733874165095,"num_words":26,"start":2972.57,"end":3016.295},{"sentences":[{"text":"Yeah.","start":3031.04,"end":3031.54,"sentiment":"neutral","sentiment_score":0.05347859859466553},{"text":"Yeah.","start":3072.345,"end":3072.845,"sentiment":"neutral","sentiment_score":0.07355782389640808},{"text":"Yep.","start":3081.77,"end":3082.27,"sentiment":"neutral","sentiment_score":0.0025691837072372437},{"text":"Okay.","start":3085.6099,"end":3086.1099,"sentiment":"neutral","sentiment_score":0.08829623460769653},{"text":"Not a problem.","start":3086.17,"end":3086.99,"sentiment":"neutral","sentiment_score":0.22952490051587424}],"sentiment":"neutral","sentiment_score":0.12949664890766144,"num_words":7,"start":3031.04,"end":3086.99},{"sentences":[{"text":"Thank you.","start":3090.01,"end":3090.75,"sentiment":"positive","sentiment_score":0.4682132303714752},{"text":"Bye.","start":3091.083,"end":3091.583,"sentiment":"neutral","sentiment_score":-0.04207823425531387}],"sentiment":"neutral","sentiment_score":0.2981160754958789,"num_words":3,"start":3090.01,"end":3091.583}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen\n\nChannel 1: Hello?\n\nChannel 0: from Airtel tech support. Hello? Hello? Can you hear me?\n\nChannel 1: Yeah. I can hear you. Sorry.\n\nChannel 0: Yeah. This is Maureen again from Airtel tech support.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So have you seen the sticker at the back of your router?\n\nChannel 1: Yes. It's so small, you can barely see it. So I took a photograph of it, but now I don't know what to do. I don't know where to go.\n\nChannel 0: Okay. Hang on. Let me just check your account. Okay. Can you please do the following for me?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: What do I do I need to be in front of the laptop or what?\n\nChannel 0: Yeah. You'll be needing a laptop or a computer for this.\n\nChannel 1: Yep. Right.\n\nChannel 0: Mhmm.\n\nChannel 1: And what what what what\n\nChannel 0: But first, please plug the router into the NTT box. Can you see it white or black box on mounted on your wall?\n\nChannel 1: Yeah. I've done all that.\n\nChannel 0: Yeah. Is it connected to the one port on your router?\n\nChannel 1: Yes.\n\nChannel 0: W\n\nChannel 1: Yes.\n\nChannel 0: a\n\nChannel 1: It\n\nChannel 0: n\n\nChannel 1: is.\n\nChannel 0: port?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. So now we'll need to perform a full reset on the router to ensure a clean start. So at on the back of the router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until\n\nChannel 1: Hang on.\n\nChannel 0: the router restarts.\n\nChannel 1: Hang on.\n\nChannel 0: Then\n\nChannel 1: Just\n\nChannel 0: let me\n\nChannel 1: hang\n\nChannel 0: know\n\nChannel 1: on. I'm\n\nChannel 0: once\n\nChannel 1: just\n\nChannel 0: the\n\nChannel 1: hang on. I was just gonna put the phone down. Hang on.\n\nChannel 0: yeah. Sure. Let me know once the router lights are back on and stable.\n\nChannel 1: There's one green light so far. Two. Okay. There's three lights and just one green one flashing and that's the the power button flashing.\n\nChannel 0: Okay. Can you look again underneath the router? So at the sticker, you'll see your Wi Fi network name and password. So\n\nChannel 1: Yep.\n\nChannel 0: your your laptop or are you using a laptop or computer?\n\nChannel 1: A laptop.\n\nChannel 0: Yeah. So on your laptop, the laptop must be connected to the router's Wi Fi network even without Internet access for us to access the router interface\n\nChannel 1: So what do\n\nChannel 0: during\n\nChannel 1: I\n\nChannel 0: setup.\n\nChannel 1: what what page am I on in my laptop? What am I doing? Would it be\n\nChannel 0: Yeah. We're going to log in to the router's interface. We're going to open a browser.\n\nChannel 1: okay. Should I turn off the Wi Fi that it's already on at the moment?\n\nChannel 0: So there's two network on the address?\n\nChannel 1: Yeah. I'm using Telstra dongle at the moment. Shall I turn that one off?\n\nChannel 0: Okay. No need. You just need to connect it to the router\n\nChannel 1: Yeah.\n\nChannel 0: router's\n\nChannel 1: But\n\nChannel 0: Wi\n\nChannel 1: I don't\n\nChannel 0: Fi. The new one yeah.\n\nChannel 1: yeah. How do I connect it to the Wi Fi? Do I go into settings or Wi Fi settings?\n\nChannel 0: Yeah. Wi Fi setting on your laptop, then\n\nChannel 1: Right.\n\nChannel 0: you must see the SSID at the back of your router. The SSID is the name of the router's Wi Fi.\n\nChannel 1: Yep. Oh, yeah. Oh, yep. Come\n\nChannel 0: Then\n\nChannel 1: on\n\nChannel 0: you'll\n\nChannel 1: over.\n\nChannel 0: also see\n\nChannel 1: Okay.\n\nChannel 0: there the password.\n\nChannel 1: Okay. Hang on a minute. So\n\nChannel 0: Sure.\n\nChannel 1: so okay. Okay. So I'm in the Wi Fi settings. So where do I type that in? Do I\n\nChannel 0: Can you see the SSID?\n\nChannel 1: yeah. I can see\n\nChannel 0: Name\n\nChannel 1: that.\n\nChannel 0: of\n\nChannel 1: I I can see all that. Where do I put it?\n\nChannel 0: can you connect with that?\n\nChannel 1: I don't know how to connect with that. I don't know what you're telling me to do. Can somebody else explain it better?\n\nChannel 0: Are you on the Wi Fi setting on your laptop?\n\nChannel 1: Yes. I am. I'm in the Wi Fi setting and it's just got\n\nChannel 0: Mhmm.\n\nChannel 1: walker Wi Fi, which I'm connected to at the moment, but that's with Telstra.\n\nChannel 0: How about the new router, the one that we're setting up? Can you see the name of it?\n\nChannel 1: Alright. Okay. Or do I\n\nChannel 0: At the\n\nChannel 1: go\n\nChannel 0: back of yeah. At the back of that router, you'll see\n\nChannel 1: yep.\n\nChannel 0: a SSID, and\n\nChannel 1: Yeah.\n\nChannel 0: that is\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: got\n\nChannel 0: network\n\nChannel 1: all that.\n\nChannel 0: name.\n\nChannel 1: I've I've I've taken a photo of that. I've got that. So do I have to go ask to join a network or what?\n\nChannel 0: Yes. Join the network.\n\nChannel 1: Right. Done that. Now I might be able to do something.\n\nChannel 0: Are you connected now with the router, the new router?\n\nChannel 1: No. No. Not coming up. Hang on. Let me go back and look at the router.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Okay. All the they're all solid, but and one one red light. So the three green, one red.\n\nChannel 0: Yes.\n\nChannel 1: They don't\n\nChannel 0: That's\n\nChannel 1: want\n\nChannel 0: okay.\n\nChannel 1: they don't want by user network to join. I wonder if it's that one there. I don't know. Because I can't see oh, hang on. Wait a minute.\n\nI found it. Oh, might not be it, though. It's oh, Jesus. TP Link. TP Link.\n\nOh, so if I can see the word, like, that it says Telstra or something like that. So I can see a TP link here.\n\nChannel 0: Mhmm.\n\nChannel 1: Right?\n\nChannel 0: Yeah.\n\nChannel 1: Do I hit do I do I hit connect or what?\n\nChannel 0: Yeah. Hit connect. But I think there's a password there that you need to enter first for you to connect with that.\n\nChannel 1: Yeah. It's it's just not doing it.\n\nChannel 0: Does it ask you a password?\n\nChannel 1: No. Because nothing's happening. When I click when I click on oh, god's sake. So it's got my Wi Fi there, my walker Wi Fi. And then after that, it's Optus Optus Optus Telstra Telstra Telstra.\n\nChannel 0: Can you try to disconnect? Let's try to disconnect to the Wi Fi that you're currently\n\nChannel 1: Right.\n\nChannel 0: using, the Telstra,\n\nChannel 1: Yep.\n\nChannel 0: you said?\n\nChannel 1: Yep. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Right.\n\nChannel 0: It's\n\nChannel 1: Okay.\n\nChannel 0: for\n\nChannel 1: Wi Fi\n\nChannel 0: click\n\nChannel 1: is off.\n\nChannel 0: forget the network.\n\nChannel 1: Forget the network.\n\nChannel 0: Yeah. For you to be disconnected with Telstra.\n\nChannel 1: Yeah. No. I'm just it's not doing anything. It's just Wi Fi is off. Oh, hang on.\n\nNo. No. There's nothing they're coming up with to get the network either.\n\nChannel 0: Or forget the network or disconnect.\n\nChannel 1: I've disconnected it. So I've done that. Oh, for god's sake. Okay. After doing network.\n\nSo I've done my after doing network, and it's doing nothing. Absolutely nothing.\n\nChannel 0: But are you connected now with the router's Wi Fi, the new one?\n\nChannel 1: Oh, Jesus Christ. I can't connect to the router because I don't know what I'm doing. I don't know where to go. I'm in my settings. I'm in my Wi Fi, and I've\n\nChannel 0: Mhmm.\n\nChannel 1: turned the Wi Fi off. And that's all I've got in front of me. I can't type in anything because there's nothing here for me to type in.\n\nChannel 0: Is it okay if you send me the back details of the router for me to view the network name?\n\nChannel 1: So what\n\nChannel 0: It\n\nChannel 1: do\n\nChannel 0: should\n\nChannel 1: you want\n\nChannel 0: come\n\nChannel 1: me to\n\nChannel 0: up\n\nChannel 1: send?\n\nChannel 0: there.\n\nChannel 1: What do you want\n\nChannel 0: Mhmm.\n\nChannel 1: me to send\n\nChannel 0: The back details of the\n\nChannel 1: you?\n\nChannel 0: router where you can see the username, password,\n\nChannel 1: Okay.\n\nChannel 0: make\n\nChannel 1: Alright.\n\nChannel 0: and model of\n\nChannel 1: Right.\n\nChannel 0: the router.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: it's so it just says here wireless password.\n\nChannel 0: Yeah. Are are you can you send a picture of it?\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: You need to also see it?\n\nChannel 1: Oh, god. I didn't know it was gonna be this hard. Do you want me to send that to you now?\n\nChannel 0: Yeah, please.\n\nChannel 1: Oh, where is it? Just give me a minute. Okay? I'm having a lot of problems at the moment. I don't know why.\n\nChannel 0: Sure. No worries.\n\nChannel 1: Okay. I've just sent it.\n\nChannel 0: Okay. Hang on. Let me just review the pictures.\n\nChannel 1: Yep.\n\nChannel 0: Hello, Dennis?\n\nChannel 1: Hello?\n\nChannel 0: Yes. So upon checking the picture, for the Wi Fi name on\n\nChannel 1: Yep.\n\nChannel 0: your laptop, you should be\n\nChannel 1: Yep.\n\nChannel 0: see TpLink7F64 or TpLink7F64Underscore5G.\n\nChannel 1: Seven s\n\nChannel 0: Either\n\nChannel 1: seven\n\nChannel 0: of these two.\n\nChannel 1: 7S64.\n\nChannel 0: Yeah.\n\nChannel 1: What\n\nChannel 0: Can\n\nChannel 1: was\n\nChannel 0: you\n\nChannel 1: the other\n\nChannel 0: see\n\nChannel 1: one?\n\nChannel 0: that? 7F64Underscore5\n\nChannel 1: Yeah. It's funny I could find the\n\nChannel 0: g.\n\nChannel 1: how to get back to that though because that's the problem. So it's when I I asked to join the network, it doesn't do anything. That's what I don't understand. Oh, hang on. Oh, anyway.\n\nThat might have been why.\n\nChannel 0: You should be able to\n\nChannel 1: Yeah. I was just\n\nChannel 0: get\n\nChannel 1: it's it's still loading up. Okay. So okay. TP Link 7F64. Hit hit\n\nChannel 0: Mhmm.\n\nChannel 1: connect.\n\nChannel 0: Yeah. Connect. Does it ask you a password?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So\n\nChannel 1: So\n\nChannel 0: for the password, it's the wireless password slash\n\nChannel 1: can\n\nChannel 0: PIN.\n\nChannel 1: you read can you read can you read it out to me?\n\nChannel 0: Okay. So it's 6333333,\n\nChannel 1: Hang on too fast. 6333.\n\nChannel 0: three\n\nChannel 1: Yep.\n\nChannel 0: 5217.\n\nChannel 1: Five two 17. No words, just numbers.\n\nChannel 0: Yeah. That this number.\n\nChannel 1: And then just go okay.\n\nChannel 0: Yeah. Then you should see a a Wi Fi icon\n\nChannel 1: Hang on a minute.\n\nChannel 0: at the yeah.\n\nChannel 1: Okay. It says TP Link that ticked it, and\n\nChannel 0: Mhmm.\n\nChannel 1: I'm on it's got don't let me check the modem. That red light supposed to be a red light?\n\nChannel 0: Yeah. Because we still haven't entered the credentials of the router.\n\nChannel 1: Oh, okay.\n\nChannel 0: That's\n\nChannel 1: Yeah.\n\nChannel 0: why.\n\nChannel 1: Okay. So\n\nChannel 0: That's what we're about to do.\n\nChannel 1: okay. So now\n\nChannel 0: Mhmm.\n\nChannel 1: what now where do I go?\n\nChannel 0: Is it connected now to the router?\n\nChannel 1: Yes.\n\nChannel 0: Your\n\nChannel 1: Yes.\n\nChannel 0: laptop? Okay. Now let's log in to the router's interface. Open a browser on your laptop. Then in the address bar, IP IP address printed at the back of your router.\n\nChannel 1: Oh, shit. Have you got that?\n\nChannel 0: I'm sorry? Hello?\n\nChannel 1: Yeah. Have you got the IP address in front of you? Because I'm in another room.\n\nChannel 0: Actually, no. There's no IP address here. I think you\n\nChannel 1: Alright.\n\nChannel 0: it's beside this model archer.\n\nChannel 1: So what do I do? What do I what am I topping?\n\nChannel 0: Can you see IP address at the back of your router?\n\nChannel 1: Oh, I have to get up again. I'm gonna look my battery's just about dead. I can't now go into the other room. God. How is it so convoluted?\n\nIt shouldn't be that difficult. Let me see if it's on here.\n\nChannel 0: Usually, something like one nine two dot one six eight dot one dot one or default access.\n\nChannel 1: Hang up. Wireless password.\n\nChannel 0: Sure.\n\nChannel 1: God. I don't know. Once again, I can't find it. Did you say it should be on that sticker?\n\nChannel 0: Yeah.\n\nChannel 1: Well, I just sent you a photo of that sticker. Did you not see it on that?\n\nChannel 0: No. There's no IP\n\nChannel 1: Well, then if you well,\n\nChannel 0: address\n\nChannel 1: how do I find it? Because I can't see\n\nChannel 0: here.\n\nChannel 1: it on here. I've only got\n\nChannel 0: Yeah. Can you take a picture of the wall back of the router? There might be a missing information that you haven't captured.\n\nChannel 1: Yeah. Alright. So I'm just gonna go back to your email. Reply. Always one.\n\nOkay. I've just sent it to you.\n\nChannel 0: Okay. Hello, Dennis?\n\nChannel 1: Would it be would it be h t t p dot dot slash\n\nChannel 0: Yeah.\n\nChannel 1: t\n\nChannel 0: That\n\nChannel 1: p\n\nChannel 0: one.\n\nChannel 1: is it\n\nChannel 0: Yes. That one.\n\nChannel 1: okay.\n\nChannel 0: Is that a default access, it says?\n\nChannel 1: I don't know. No. It doesn't say. Do you want me to type it in anyway?\n\nChannel 0: Yeah. Can you type it in? Just copy paste it. Then once you enter that, it should bring you to a web page where it will ask you username and or password.\n\nChannel 1: Okay. Hang on. TP Link. Wi Fi dot m c t. Alright.\n\nI'll try on that one. See what I get. Alright. So it says create an administration password. Is that what I was gonna do?\n\nChannel 0: Sorry?\n\nChannel 1: Create an administrator password.\n\nChannel 0: Yeah. Can you create one? Just please do remember that for future reference.\n\nChannel 1: Okay. Okay. Does it have to have the capital? Must contain those spaces. Two types of the following characters.\n\nOh, Jesus Christ. I hate this. For god's sake. I'm comparing at least two types of the following characters, letters, numbers, and symbol. I haven't even done the password yet.\n\nSo Okay. I'm done. Oh, so this is this is okay.\n\nChannel 0: Are you in now? You\n\nChannel 1: Hang\n\nChannel 0: able\n\nChannel 1: on.\n\nChannel 0: to okay.\n\nChannel 1: Let's see. Hang on. Yeah. I'm in.\n\nChannel 0: Okay.\n\nChannel 1: Wait.\n\nChannel 0: Awesome.\n\nChannel 1: Okay.\n\nChannel 0: Uh-huh. Mhmm.\n\nChannel 1: I'm just gonna what time line are we in? Time zone. Is it Australia? 30 foot it's bloody. What time zone are we in?\n\nChannel 0: Hello?\n\nChannel 1: Oh,\n\nChannel 0: Can\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: did.\n\nChannel 0: hear me?\n\nChannel 1: Oh, hang on. Wait a minute. Wait a minute. I've got a phone too. That's right.\n\nL M N. Bridge Adelaide. Brisbane Darwin. Canberra. Where's Perth?\n\nThis is ridiculous. I can't find my time zone. How about? Brisbane.\n\nChannel 0: I think it's A W S T U T C\n\nChannel 1: Oh,\n\nChannel 0: plus\n\nChannel 1: hang\n\nChannel 0: eight.\n\nChannel 1: on. I just passed it. One minute.\n\nChannel 0: Okay.\n\nChannel 1: I forgot. There it is. Okay. Got it. Okay.\n\nConnection type. Yeah. You better tell me that\n\nChannel 0: Yep.\n\nChannel 1: one.\n\nChannel 0: Can you select PPPoE? Triple\n\nChannel 1: Yep.\n\nChannel 0: POE.\n\nChannel 1: Next.\n\nChannel 0: Yeah. Then once you click done, it will ask you your username and password after you click the PPPoE.\n\nChannel 1: Is that an\n\nChannel 0: Does\n\nChannel 1: is\n\nChannel 0: it\n\nChannel 1: that\n\nChannel 0: ask\n\nChannel 1: another\n\nChannel 0: you?\n\nChannel 1: a different password?\n\nChannel 0: Yeah. So once there, enter the username and password that I emailed you. Yeah.\n\nChannel 1: K. Wait a minute. You've\n\nChannel 0: Sure.\n\nChannel 1: you've lost your so so I have to use the the password that you sent me.\n\nChannel 0: Yeah. The please use the username and password that I send you. The p p p o e username and p p p o e password.\n\nChannel 1: Yeah. I'm just doing fine fine. Oh, okay. Username. Is that l n and all that sort of stuff with all the numbers on that?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: So it's a capital l n?\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, hang on. I already got used to capital. L n. Is that that's a is that an o or yeah. It's a no, not a zero, isn't it?\n\nOh, god. Sorry. I'm slow, but I'm a bit\n\nChannel 0: Yeah.\n\nChannel 1: flustered.\n\nChannel 0: It's\n\nChannel 1: 9. 9.\n\nChannel 0: Let me know once you enter those details.\n\nChannel 1: Yeah. I've done that, but I'm just doing the password now. Oh\n\nChannel 0: Okay.\n\nChannel 1: my lord. So that's that's the PPPPOE password, isn't it?\n\nChannel 0: Yeah. The AirLNOR.\n\nChannel 1: Yep. Okay. ARAIRLLMLMORLN. Sure. I've done that.\n\nThen is that use default MAC address? Just\n\nChannel 0: Yeah.\n\nChannel 1: leave that.\n\nChannel 0: Just\n\nChannel 1: Hang on,\n\nChannel 0: leave\n\nChannel 1: Nick.\n\nChannel 0: it. Mhmm.\n\nChannel 1: Do I need to remember this oh, sorry. I put it on the email. Okay. Personalize this settings. Just go next.\n\nChannel 0: Yeah. Next.\n\nChannel 1: Testing the Internet connection. Okay.\n\nChannel 0: Is it processing now?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Let's just wait for it.\n\nChannel 1: I didn't think it was gonna be this difficult. It took to because getting set up was easy. But actually connecting became a bit of a nightmare.\n\nChannel 0: Yeah. Actually, if you're not that tech savvy, that's why we're advising our customer to bought a router from us instead because that's already preconfigured. You don't need to\n\nChannel 1: Yeah.\n\nChannel 0: do that thing.\n\nChannel 1: Yeah. Well, the man from line rang me and said, just got off the clerk from Viralpa. So that's what I did.\n\nChannel 0: Okay.\n\nChannel 1: It's nearly\n\nChannel 0: Is\n\nChannel 1: done.\n\nChannel 0: this Thomas Airtel?\n\nChannel 1: Okay. So where are we? Okay. No Internet connection. Great.\n\nGreat. Oops. The Internet connection is not set up successfully. I'll just go and check the cable, shall I?\n\nChannel 0: Yeah. The cable should be connected at the w a n port at the back of your router. Can I see the other end of the cable on where it is connected?\n\nChannel 1: Sorry. I'm too far away. Okay. Be quiet. Sorry?\n\nChannel 0: Can I see the other end of the white cable on where it is connected? Can you send me a picture also?\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Obi, be quiet. It was just me talking. Get on your bed and be quiet. You've already got a photo at the back of the computer anyway. That is the back of the router.\n\nI wonder if it's that one up there. Is the little clip supposed to be facing up or down? You know,\n\nChannel 0: I'm\n\nChannel 1: when you plug the white cable in, is\n\nChannel 0: sorry?\n\nChannel 1: the the little tab is that supposed to be on the top or the bottom?\n\nChannel 0: I'm sorry. I did not get that What are you\n\nChannel 1: No. That's alright. Don't don't worry about\n\nChannel 0: referring?\n\nChannel 1: it. I can't go any other way but that way. And it's supposed to be plugged into the WAN, isn't it?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Well, it is. And it's plugged it can't go anywhere but where it is. It says only one plugged on the actual little black box.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: So\n\nChannel 0: May I\n\nChannel 1: yep.\n\nChannel 0: know if there's a light at the NTT box, the block box on your wall?\n\nChannel 1: Yeah. It's got three\n\nChannel 0: Mhmm.\n\nChannel 1: three green lights. The middle one's flashing, but the other two are solid.\n\nChannel 0: Okay. Is is this cable provided also including with the router?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Can you send me the screenshot of what does it says at the browser?\n\nChannel 1: How do you do a screenshot? I don't know how to do that. I can\n\nChannel 0: Okay.\n\nChannel 1: photograph it and email it to you.\n\nChannel 0: It on your phone, then\n\nChannel 1: Yeah.\n\nChannel 0: send\n\nChannel 1: Okay.\n\nChannel 0: it to me. Yeah.\n\nChannel 1: Yep. Okay. I sent it.\n\nChannel 0: May I know who told you that this router is compatible? Is it one from our representative?\n\nChannel 1: Hi. It says that it's compatible with STTP.\n\nChannel 0: Mhmm. Is it one from our representative who told you?\n\nChannel 1: No. What do you mean?\n\nChannel 0: Have you spoke with other representatives before regarding the Charter\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: When I, yeah,\n\nChannel 0: this\n\nChannel 1: when\n\nChannel 0: is the\n\nChannel 1: I\n\nChannel 0: first\n\nChannel 1: signed\n\nChannel 0: time?\n\nChannel 1: up for it, I told him what what model it was and that it and and that on the it it I check I checked it on the Internet that says it's compatible with fiber to the property.\n\nChannel 0: Mhmm. Okay. So this is not the first time that you spoke with us, Eartel?\n\nChannel 1: No.\n\nChannel 0: Do you remember the name of that person? Okay. Okay. Hang on. Let me just check\n\nChannel 1: Some.\n\nChannel 0: the\n\nChannel 1: Yep.\n\nChannel 0: picture.\n\nChannel 1: Yep.\n\nChannel 0: Can we try again? Can we click try again?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I think it'll ask you again the username and pass\n\nChannel 1: Oh, shoot. Which one was\n\nChannel 0: password\n\nChannel 1: it? Oh,\n\nChannel 0: then. The one that I send you via email.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Unless I did\n\nChannel 0: Then\n\nChannel 1: that wrong.\n\nChannel 0: mhmm. Yeah. Then is it okay before you enter it, send me a\n\nChannel 1: Of what?\n\nChannel 0: screenshot?\n\nChannel 1: The\n\nChannel 0: The username and password that you entered before you, clicked done or next.\n\nChannel 1: email? Okay. Well okay. Oh, damn. Okay.\n\nSo go back to setup. There's no Internet.\n\nChannel 0: Yes.\n\nChannel 1: So go go back to setup.\n\nChannel 0: Yeah. Did you click try again?\n\nChannel 1: Yep. It's just right and it won't. So I'll go back to this p p o p e\n\nChannel 0: Yeah.\n\nChannel 1: POE.\n\nChannel 0: Make sure you enter the credentials correctly.\n\nChannel 1: Okay. Well, I probably didn't, but anyway.\n\nChannel 0: And before you enter the credential sorry. After you enter it, can you send me a picture of it as well before you click next for me to see what credentials did you enter.\n\nChannel 1: Oh, I know what I've done wrong. I did a SmallM and not a N.\n\nChannel 0: Okay. I\n\nChannel 1: That\n\nChannel 0: think\n\nChannel 1: Mark.\n\nChannel 0: that might be the issue.\n\nChannel 1: Let me just look at it. I'll do the password again just in case I did something wrong on that. Yeah. I did a little in and not a big in. So what's the password?\n\nChannel 0: Okay. I see.\n\nChannel 1: So it's back to now testing whether or not it's connected. Please connect three. Otherwise, I'm just gonna go Internet list.\n\nChannel 0: It's loading now.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: It hasn't\n\nChannel 0: That's just to be\n\nChannel 1: it's\n\nChannel 0: clear.\n\nChannel 1: not finished yet. It's still it's\n\nChannel 0: Good.\n\nChannel 1: still testing the connection.\n\nChannel 0: Yeah. That's okay. Just wait a few minutes.\n\nChannel 1: It's still saying no Internet connection.\n\nChannel 0: Okay. Are you able to take a picture of the credentials that you entered\n\nChannel 1: How\n\nChannel 0: for\n\nChannel 1: do you\n\nChannel 0: me\n\nChannel 1: do a\n\nChannel 0: to\n\nChannel 1: screenshot?\n\nChannel 0: check. Instead of screenshot, you can just take a picture of the screen on your phone For me to check if you enter the credentials correctly, first\n\nChannel 1: Okay.\n\nChannel 0: to make sure. Mhmm.\n\nChannel 1: Here we go again. Boy. Oh, boy. Okay. I've just sent it to you.\n\nChannel 0: Sure. Thank you. Upon checking here, there is no image attached, but I received a message.\n\nChannel 1: Did not attach it. Bloody hell. Let me try again.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Okay. I think that worked this time.\n\nChannel 0: Hello, Dennis?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Sorry. Can you click the I at the password for me to view the password you entered? Sorry.\n\nChannel 1: Can I look? Yeah.\n\nChannel 0: Can you click the I the I icon at the password for me to see\n\nChannel 1: Yeah.\n\nChannel 0: the password you entered as well? Yeah. I'm sorry.\n\nChannel 1: I think I know what I've done wrong. I didn't put the little space bar between the l n o.\n\nChannel 0: Okay.\n\nChannel 1: Is that what it would\n\nChannel 0: Can\n\nChannel 1: be?\n\nChannel 0: you\n\nChannel 1: That should have a little space bar.\n\nChannel 0: yeah.\n\nChannel 1: That's what I've\n\nChannel 0: Oh,\n\nChannel 1: done\n\nChannel 0: there's\n\nChannel 1: wrong. First\n\nChannel 0: can you send me the picture first for me to check the password?\n\nChannel 1: The password is oh, wait a minute. No. That was fine. What is it? ARAIRLN.\n\nNo. There's no pass. There's no space for it. Yeah. That's the top one.\n\nChannel 0: Yeah. It's AirLNOR9\n\nChannel 1: Yep.\n\nChannel 0: 1543ORD.\n\nChannel 1: Yep. That's what I put in.\n\nChannel 0: Can you send me a picture of it, please?\n\nChannel 1: I just did. Alright. You want me to take a picture of this? Okay. Come\n\nChannel 0: I cannot see the password because it's hidden.\n\nChannel 1: on.\n\nChannel 0: It's\n\nChannel 1: No.\n\nChannel 0: just\n\nChannel 1: I can't\n\nChannel 0: period.\n\nChannel 1: hear you.\n\nChannel 0: Yeah. Think you should click the I icon. I think you should click the I icon for me to see the hidden\n\nChannel 1: Sorry? That's what I did. And then send your file over.\n\nChannel 0: password. Yeah.\n\nChannel 1: Okay. Did you get the email?\n\nChannel 0: Not yet.\n\nChannel 1: Well, let me do you want me to resend it? Alright. I've just returned it to you. Get it this time.\n\nChannel 0: Let me just check. Yeah. I received it. Hang on. Let me just check.\n\nChannel 1: Yeah.\n\nChannel 0: Hello, Dennis?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Is it okay if I get back to you? I'll just escalate this to our network team and provisioning team for\n\nChannel 1: Yep.\n\nChannel 0: them to check what might be the issue with this.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Yeah. Okay. Sure. Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you.\n\nChannel 0: Sorry for\n\nChannel 1: Bye.\n\nChannel 0: the delay. Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.05137202888727188}],"sentiment":"neutral","sentiment_score":0.05137202888727188,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.16133514046669006},{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.20142385363578796},{"text":"Good afternoon.","start":2.96,"end":3.78,"sentiment":"positive","sentiment_score":0.4783969223499298},{"text":"This is Maureen","start":3.84,"end":4.74,"sentiment":"positive","sentiment_score":0.3353387514750163}],"sentiment":"neutral","sentiment_score":0.3322241561753409,"channel":0,"num_words":7,"start":2.1599998,"end":4.74},{"sentences":[{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2115112543106079}],"sentiment":"neutral","sentiment_score":0.2115112543106079,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"from Airtel tech support.","start":5.52,"end":7.06,"sentiment":"neutral","sentiment_score":0.17201805487275124},{"text":"Hello?","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.07585684210062027},{"text":"Hello?","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":0.03667807579040527},{"text":"Can you hear me?","start":10.96,"end":11.94,"sentiment":"neutral","sentiment_score":0.0122159942984581}],"sentiment":"neutral","sentiment_score":0.0849471114575863,"channel":0,"num_words":10,"start":5.52,"end":11.94},{"sentences":[{"text":"Yeah.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.04154694452881813},{"text":"I can hear you.","start":12.16,"end":13.04,"sentiment":"neutral","sentiment_score":0.02025191579014063},{"text":"Sorry.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":-0.07959428429603577}],"sentiment":"neutral","sentiment_score":0.007160053898890813,"channel":1,"num_words":6,"start":11.84,"end":13.54},{"sentences":[{"text":"Yeah.","start":14.245,"end":14.565,"sentiment":"neutral","sentiment_score":0.04291675239801407},{"text":"This is Maureen again from Airtel tech support.","start":14.565,"end":17.465,"sentiment":"neutral","sentiment_score":0.11778380582109094}],"sentiment":"neutral","sentiment_score":0.10946524432963795,"channel":0,"num_words":9,"start":14.245,"end":17.465},{"sentences":[{"text":"Yep.","start":17.895,"end":18.395,"sentiment":"neutral","sentiment_score":0.08519752323627472}],"sentiment":"neutral","sentiment_score":0.08519752323627472,"channel":1,"num_words":1,"start":17.895,"end":18.395},{"sentences":[{"text":"Yeah.","start":19.685,"end":20.185,"sentiment":"neutral","sentiment_score":0.03636499494314194},{"text":"So have you seen the sticker at the back of your router?","start":20.485,"end":23.865,"sentiment":"neutral","sentiment_score":-0.006996377060810725}],"sentiment":"neutral","sentiment_score":-0.00366088690666052,"channel":0,"num_words":13,"start":19.685,"end":23.865},{"sentences":[{"text":"Yes.","start":24.135,"end":24.635,"sentiment":"neutral","sentiment_score":-0.040164195001125336},{"text":"It's so small, you can barely see it.","start":24.855,"end":26.88,"sentiment":"neutral","sentiment_score":-0.2539253309369087},{"text":"So I took a photograph of it, but now I don't know what to do.","start":26.88,"end":30.08,"sentiment":"negative","sentiment_score":-0.3361081878344218},{"text":"I don't know where to go.","start":30.08,"end":31.3,"sentiment":"negative","sentiment_score":-0.43701517085234326}],"sentiment":"neutral","sentiment_score":-0.3245093561708927,"channel":1,"num_words":30,"start":24.135,"end":31.3},{"sentences":[{"text":"Okay.","start":33.04,"end":33.54,"sentiment":"neutral","sentiment_score":-0.04647056758403778},{"text":"Hang on.","start":35.84,"end":36.239998,"sentiment":"neutral","sentiment_score":-0.08176089450716972},{"text":"Let me just check your account.","start":36.239998,"end":39.699997,"sentiment":"neutral","sentiment_score":0.012639593333005905},{"text":"Okay.","start":41.199997,"end":41.699997,"sentiment":"neutral","sentiment_score":0.07767210900783539},{"text":"Can you please do the following for me?","start":42.555,"end":44.975,"sentiment":"neutral","sentiment_score":0.09893222711980343}],"sentiment":"neutral","sentiment_score":0.04083195163144006,"channel":0,"num_words":18,"start":33.04,"end":44.975},{"sentences":[{"text":"Yeah.","start":46.745,"end":46.984997,"sentiment":"neutral","sentiment_score":0.03461309149861336},{"text":"Okay.","start":46.984997,"end":47.305,"sentiment":"neutral","sentiment_score":0.02790794149041176}],"sentiment":"neutral","sentiment_score":0.03126051649451256,"channel":1,"num_words":2,"start":46.745,"end":47.305},{"sentences":[{"text":"Yeah.","start":47.195,"end":47.695,"sentiment":"neutral","sentiment_score":0.014126040041446686}],"sentiment":"neutral","sentiment_score":0.014126040041446686,"channel":0,"num_words":1,"start":47.195,"end":47.695},{"sentences":[{"text":"What do I do I need to be in front of the laptop or what?","start":47.305,"end":50.524998,"sentiment":"neutral","sentiment_score":-0.04390903984506925}],"sentiment":"neutral","sentiment_score":-0.04390903984506925,"channel":1,"num_words":15,"start":47.305,"end":50.524998},{"sentences":[{"text":"Yeah.","start":51.355,"end":51.835,"sentiment":"neutral","sentiment_score":-0.014682967215776443},{"text":"You'll be needing a laptop or a computer for 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t t p dot dot 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in?","start":1289.07,"end":1290.11,"sentiment":"neutral","sentiment_score":0.004756597056984902},{"text":"Just copy paste it.","start":1290.11,"end":1291.485,"sentiment":"neutral","sentiment_score":0.0042233094573020935},{"text":"Then once you enter that, it should bring you to a web page where it will ask you username and or password.","start":1300.525,"end":1308.88,"sentiment":"neutral","sentiment_score":0.016330529342998158}],"sentiment":"neutral","sentiment_score":0.012657907791435719,"channel":0,"num_words":32,"start":1288.59,"end":1308.88},{"sentences":[{"text":"Okay.","start":1312.815,"end":1313.135,"sentiment":"neutral","sentiment_score":0.023740284144878387},{"text":"Hang on.","start":1313.135,"end":1313.875,"sentiment":"neutral","sentiment_score":0.019336114637553692},{"text":"TP Link.","start":1314.095,"end":1315.315,"sentiment":"neutral","sentiment_score":0.02275472041219473},{"text":"Wi Fi dot m c t.","start":1318.495,"end":1322.835,"sentiment":"neutral","sentiment_score":0.013772136337744692},{"text":"Alright.","start":1323.775,"end":1324.1749,"sentiment":"neutral","sentiment_score":0.05600032955408096}],"sentiment":"neutral","sentiment_score":0.020546258485410362,"channel":1,"num_words":12,"start":1312.815,"end":1324.1749},{"sentences":[{"text":"I'll try on that one.","start":1324.1749,"end":1325.2949,"sentiment":"neutral","sentiment_score":0.04348991848528385},{"text":"See what I get.","start":1325.2949,"end":1326.24,"sentiment":"neutral","sentiment_score":0.02822646964341402},{"text":"Alright.","start":1332.48,"end":1332.98,"sentiment":"neutral","sentiment_score":0.05095170438289642},{"text":"So it says create an administration password.","start":1333.12,"end":1335.6,"sentiment":"neutral","sentiment_score":0.004086860854710851},{"text":"Is that what I was gonna do?","start":1335.6,"end":1337.22,"sentiment":"neutral","sentiment_score":-0.007268689572811127}],"sentiment":"neutral","sentiment_score":0.01495976559817791,"channel":1,"num_words":24,"start":1324.1749,"end":1337.22},{"sentences":[{"text":"Sorry?","start":1340.1299,"end":1340.6299,"sentiment":"neutral","sentiment_score":-0.05834360420703888}],"sentiment":"neutral","sentiment_score":-0.05834360420703888,"channel":0,"num_words":1,"start":1340.1299,"end":1340.6299},{"sentences":[{"text":"Create an administrator password.","start":1340.155,"end":1342.015,"sentiment":"neutral","sentiment_score":-0.05961118172854185}],"sentiment":"neutral","sentiment_score":-0.05961118172854185,"channel":1,"num_words":4,"start":1340.155,"end":1342.015},{"sentences":[{"text":"Yeah.","start":1343.73,"end":1344.1299,"sentiment":"neutral","sentiment_score":0.020931586623191833},{"text":"Can you create one?","start":1344.1299,"end":1345.365,"sentiment":"neutral","sentiment_score":0.013516081031411886},{"text":"Just please do remember that for future reference.","start":1345.525,"end":1348.585,"sentiment":"neutral","sentiment_score":-0.01459210179746151}],"sentiment":"neutral","sentiment_score":-0.003210838740834823,"channel":0,"num_words":13,"start":1343.73,"end":1348.585},{"sentences":[{"text":"Okay.","start":1349.5951,"end":1350.0951,"sentiment":"neutral","sentiment_score":0.004116971045732498},{"text":"Okay.","start":1350.155,"end":1350.655,"sentiment":"neutral","sentiment_score":-0.009669053368270395},{"text":"Does it have to have the capital?","start":1355.98,"end":1357.36,"sentiment":"neutral","sentiment_score":-0.0598844193986484},{"text":"Must contain those spaces.","start":1357.42,"end":1358.8,"sentiment":"neutral","sentiment_score":-0.07479847222566605},{"text":"Two types of the following 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this?","start":2868.105,"end":2869.7852,"sentiment":"neutral","sentiment_score":0.01847970423599084},{"text":"Okay.","start":2869.7852,"end":2870.2651,"sentiment":"neutral","sentiment_score":-0.08340555429458618},{"text":"Come","start":2870.2651,"end":2870.7651,"sentiment":"negative","sentiment_score":-0.34606316685676575}],"sentiment":"neutral","sentiment_score":-0.008858584115902584,"channel":1,"num_words":15,"start":2864.5,"end":2870.7651},{"sentences":[{"text":"I cannot see the password because it's hidden.","start":2872.17,"end":2875.0698,"sentiment":"negative","sentiment_score":-0.3572281077504158}],"sentiment":"negative","sentiment_score":-0.3572281077504158,"channel":0,"num_words":8,"start":2872.17,"end":2875.0698},{"sentences":[{"text":"on.","start":2876.5051,"end":2877.0051,"sentiment":"neutral","sentiment_score":-0.13331317901611328}],"sentiment":"neutral","sentiment_score":-0.13331317901611328,"channel":1,"num_words":1,"start":2876.5051,"end":2877.0051},{"sentences":[{"text":"It's","start":2876.97,"end":2877.29,"sentiment":"neutral","sentiment_score":-0.12686419486999512}],"sentiment":"neutral","sentiment_score":-0.12686419486999512,"channel":0,"num_words":1,"start":2876.97,"end":2877.29},{"sentences":[{"text":"No.","start":2877.145,"end":2877.385,"sentiment":"neutral","sentiment_score":-0.252221941947937}],"sentiment":"neutral","sentiment_score":-0.252221941947937,"channel":1,"num_words":1,"start":2877.145,"end":2877.385},{"sentences":[{"text":"just","start":2877.29,"end":2877.77,"sentiment":"neutral","sentiment_score":-0.28193438053131104}],"sentiment":"neutral","sentiment_score":-0.28193438053131104,"channel":0,"num_words":1,"start":2877.29,"end":2877.77},{"sentences":[{"text":"I 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you should click the I icon for me to see the hidden","start":2888.955,"end":2892.575,"sentiment":"neutral","sentiment_score":-0.05061104361500059}],"sentiment":"neutral","sentiment_score":-0.04759368816898628,"channel":0,"num_words":22,"start":2884.235,"end":2892.575},{"sentences":[{"text":"Sorry?","start":2893.07,"end":2893.57,"sentiment":"neutral","sentiment_score":-0.09768754243850708},{"text":"That's what I did.","start":2893.8699,"end":2894.93,"sentiment":"neutral","sentiment_score":-0.0717997532337904},{"text":"And then send your file over.","start":2898.165,"end":2899.865,"sentiment":"neutral","sentiment_score":-0.027507757768034935}],"sentiment":"neutral","sentiment_score":-0.04999391836198894,"channel":1,"num_words":11,"start":2893.07,"end":2899.865},{"sentences":[{"text":"password.","start":2900.33,"end":2900.73,"sentiment":"neutral","sentiment_score":-0.02703852206468582},{"text":"Yeah.","start":2900.73,"end":2901.23,"sentiment":"neutral","sentiment_score":-0.005733885802328587}],"sentiment":"neutral","sentiment_score":-0.016386203933507204,"channel":0,"num_words":2,"start":2900.33,"end":2901.23},{"sentences":[{"text":"Okay.","start":2901.925,"end":2902.425,"sentiment":"neutral","sentiment_score":-0.00872517004609108},{"text":"Did you get the email?","start":2972.57,"end":2973.71,"sentiment":"neutral","sentiment_score":-0.04096622839570045}],"sentiment":"neutral","sentiment_score":-0.03559271867076556,"channel":1,"num_words":6,"start":2901.925,"end":2973.71},{"sentences":[{"text":"Not 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check.","start":3020.235,"end":3021.455,"sentiment":"neutral","sentiment_score":0.043515827506780624},{"text":"Yeah.","start":3027.355,"end":3027.855,"sentiment":"neutral","sentiment_score":0.09745603054761888},{"text":"I received it.","start":3028.15,"end":3028.95,"sentiment":"neutral","sentiment_score":0.15016543865203857},{"text":"Hang on.","start":3029.03,"end":3029.43,"sentiment":"neutral","sentiment_score":0.030106071382761},{"text":"Let me just check.","start":3029.43,"end":3030.41,"sentiment":"neutral","sentiment_score":0.022507840767502785}],"sentiment":"neutral","sentiment_score":0.06230422588331359,"channel":0,"num_words":14,"start":3020.235,"end":3030.41},{"sentences":[{"text":"Yeah.","start":3031.04,"end":3031.54,"sentiment":"neutral","sentiment_score":0.05347859859466553}],"sentiment":"neutral","sentiment_score":0.05347859859466553,"channel":1,"num_words":1,"start":3031.04,"end":3031.54},{"sentences":[{"text":"Hello, Dennis?","start":3070.805,"end":3071.705,"sentiment":"neutral","sentiment_score":0.053225673735141754}],"sentiment":"neutral","sentiment_score":0.053225673735141754,"channel":0,"num_words":2,"start":3070.805,"end":3071.705},{"sentences":[{"text":"Yeah.","start":3072.345,"end":3072.845,"sentiment":"neutral","sentiment_score":0.07355782389640808}],"sentiment":"neutral","sentiment_score":0.07355782389640808,"channel":1,"num_words":1,"start":3072.345,"end":3072.845},{"sentences":[{"text":"Yeah.","start":3073.765,"end":3074.265,"sentiment":"neutral","sentiment_score":0.0808907300233841},{"text":"Is it okay if I get back to you?","start":3075.685,"end":3077.685,"sentiment":"neutral","sentiment_score":0.05445174458954069},{"text":"I'll just escalate this to our network team and provisioning team for","start":3077.685,"end":3081.8699,"sentiment":"neutral","sentiment_score":0.026784901002732415}],"sentiment":"neutral","sentiment_score":0.04056251106191088,"channel":0,"num_words":22,"start":3073.765,"end":3081.8699},{"sentences":[{"text":"Yep.","start":3081.77,"end":3082.27,"sentiment":"neutral","sentiment_score":0.0025691837072372437}],"sentiment":"neutral","sentiment_score":0.0025691837072372437,"channel":1,"num_words":1,"start":3081.77,"end":3082.27},{"sentences":[{"text":"them to check what might be the issue with this.","start":3081.8699,"end":3084.8499,"sentiment":"neutral","sentiment_score":-0.1065896600484848}],"sentiment":"neutral","sentiment_score":-0.1065896600484848,"channel":0,"num_words":10,"start":3081.8699,"end":3084.8499},{"sentences":[{"text":"Okay.","start":3085.6099,"end":3086.1099,"sentiment":"neutral","sentiment_score":0.08829623460769653},{"text":"Not a 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and wireless password. The customer struggles to find the IP address and eventually sends a picture of the router's back. The agent helps the customer reset their password and provides a password reset email, but the customer is unable to see the password. The agent also provides instructions on how to reset the password and access the internet connection, and escalates the issue to the network and provisioning team."},"intents":{"segments":[{"text":"So now we'll need to perform a full reset on the router to ensure a clean start.","start_word":183,"end_word":199,"intents":[{"intent":"Reset router","confidence_score":0.19630389}]},{"text":"So on your laptop, the laptop must be connected to the router's Wi Fi network even without Internet access for us to access the router interface So what do during I setup.","start_word":333,"end_word":364,"intents":[{"intent":"Set up router","confidence_score":0.020146646}]},{"text":"But are you connected now with the router's Wi Fi, the new one? Oh, Jesus Christ.","start_word":1044,"end_word":1059,"intents":[{"intent":"Request router assistance","confidence_score":0.001956154}]},{"text":"Is it connected now to the router? Yes. Your Yes.","start_word":1537,"end_word":1546,"intents":[{"intent":"Fix router connection","confidence_score":0.065451354}]},{"text":"Once again, I can't find it. Did you say it should be on that sticker? Yeah.","start_word":1709,"end_word":1724,"intents":[{"intent":"Find and repair password","confidence_score":0.000011885564}]},{"text":"I haven't even done the password yet. So Okay.","start_word":1990,"end_word":1998,"intents":[{"intent":"Access passwords","confidence_score":0.03841469}]},{"text":"Can you send me a picture also? Okay.","start_word":2595,"end_word":2602,"intents":[{"intent":"Request picture","confidence_score":0.019954313}]},{"text":"So go back to setup. There's no Internet. Yes.","start_word":3078,"end_word":3086,"intents":[{"intent":"Access and connect the internet","confidence_score":0.0000015697989}]},{"text":"Are you able to take a picture of the credentials that you entered How for do you me do a to screenshot? check.","start_word":3291,"end_word":3313,"intents":[{"intent":"Request picture of credentials","confidence_score":0.042313494}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.13804367184638977},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4734020233154297},{"text":"This is Maureen Hello? from Airtel tech support. Hello? Hello? Can you hear me? Yeah. I can hear you. Sorry. Yeah. This is Maureen again from Airtel tech support. Yep. Yeah. So have you seen the sticker at the back of your router? Yes. It's so small, you can barely see it.","start_word":5,"end_word":56,"sentiment":"neutral","sentiment_score":0.02976957894861698},{"text":"So I took a photograph of it, but now I don't know what to do. I don't know where to go.","start_word":57,"end_word":77,"sentiment":"negative","sentiment_score":-0.3657899796962738},{"text":"Okay. Hang on. Let me just check your account. Okay. Can you please do the following for me? Yeah. Okay. Yeah. What do I do I need to be in front of the laptop or what? Yeah. You'll be needing a laptop or a computer for this. Yep. Right. Mhmm. And what what what what But first, please plug the router into the NTT box. Can you see it white or black box on mounted on your wall? Yeah. I've done all that. Yeah. Is it connected to the one port on your router? Yes. W Yes. a It n is. port? Yep. Yep. Okay. So now we'll need to perform a full reset on the router to ensure a clean start. So at on the back of the router, there's a small hole or button labeled reset. Please press and hold that button for about thirty seconds until Hang on. the router restarts. Hang on. Then Just let me hang know on. I'm once just the hang on. I was just gonna put the phone down. Hang on. yeah. Sure. Let me know once the router lights are back on and stable. There's one green light so far. Two. Okay. There's three lights and just one green one flashing and that's the the power button flashing. Okay. Can you look again underneath the router? So at the sticker, you'll see your Wi Fi network name and password. So Yep. your your laptop or are you using a laptop or computer? A laptop. Yeah. So on your laptop, the laptop must be connected to the router's Wi Fi network even without Internet access for us to access the router interface So what do during I setup. what what page am I on in my laptop? What am I doing? Would it be Yeah. We're going to log in to the router's interface. We're going to open a browser. okay. Should I turn off the Wi Fi that it's already on at the moment? So there's two network on the address? Yeah. I'm using Telstra dongle at the moment. Shall I turn that one off? Okay. No need. You just need to connect it to the router Yeah. router's But Wi I don't Fi. The new one yeah. yeah. How do I connect it to the Wi Fi? Do I go into settings or Wi Fi settings? Yeah. Wi Fi setting on your laptop, then Right. you must see the SSID at the back of your router. The SSID is the name of the router's Wi Fi. Yep. Oh, yeah. Oh, yep. Come Then on you'll over. also see Okay. there the password. Okay. Hang on a minute. So Sure. so okay. Okay. So I'm in the Wi Fi settings. So where do I type that in? Do I Can you see the SSID? yeah. I can see Name that. of I I can see all that. Where do I put it? can you connect with that?","start_word":78,"end_word":573,"sentiment":"neutral","sentiment_score":0.010337339254141214},{"text":"I don't know how to connect with that. I don't know what you're telling me to do.","start_word":574,"end_word":590,"sentiment":"negative","sentiment_score":-0.3972707390785218},{"text":"Can somebody else explain it better? Are you on the Wi Fi setting on your laptop? Yes. I am. I'm in the Wi Fi setting and it's just got Mhmm. walker Wi Fi, which I'm connected to at the moment, but that's with Telstra. How about the new router, the one that we're setting up? Can you see the name of it? Alright. Okay. Or do I At the go back of yeah. At the back of that router, you'll see yep. a SSID, and Yeah. that is I've the got network all that. name. I've I've I've taken a photo of that. I've got that. So do I have to go ask to join a network or what? Yes. Join the network. Right. Done that. Now I might be able to do something. Are you connected now with the router, the new router? No. No. Not coming up. Hang on. Let me go back and look at the router. Yeah. Sure. Okay. All the they're all solid, but and one one red light. So the three green, one red. Yes. They don't That's want okay.","start_word":591,"end_word":776,"sentiment":"neutral","sentiment_score":-0.011586886604056162},{"text":"they don't want by user network to join.","start_word":777,"end_word":784,"sentiment":"negative","sentiment_score":-0.45026764273643494},{"text":"I wonder if it's that one there. I don't know. Because I can't see oh, hang on. Wait a minute. I found it. Oh, might not be it, though. It's oh, Jesus. TP Link. TP Link. Oh, so if I can see the word, like, that it says Telstra or something like that. So I can see a TP link here. Mhmm. Right? Yeah. Do I hit do I do I hit connect or what? Yeah. Hit connect. But I think there's a password there that you need to enter first for you to connect with that. Yeah. It's it's just not doing it. Does it ask you a password? No. Because nothing's happening. When I click when I click on oh, god's sake. So it's got my Wi Fi there, my walker Wi Fi. And then after that, it's Optus Optus Optus Telstra Telstra Telstra. Can you try to disconnect? Let's try to disconnect to the Wi Fi that you're currently Right. using, the Telstra, Yep. you said? Yep. Okay. Yeah. Right. It's Okay. for Wi Fi click is off. forget the network. Forget the network. Yeah. For you to be disconnected with Telstra. Yeah.","start_word":785,"end_word":980,"sentiment":"neutral","sentiment_score":-0.12166350334882736},{"text":"No. I'm just it's not doing anything. It's just Wi Fi is off.","start_word":981,"end_word":993,"sentiment":"negative","sentiment_score":-0.4004735052585602},{"text":"Oh, hang on. No. No.","start_word":994,"end_word":998,"sentiment":"neutral","sentiment_score":-0.2143501490354538},{"text":"There's nothing they're coming up with to get the network either.","start_word":999,"end_word":1009,"sentiment":"negative","sentiment_score":-0.3845534026622772},{"text":"Or forget the network or disconnect. I've disconnected it. So I've done that. Oh, for god's sake. Okay. After doing network. So I've done my after doing network, and it's doing nothing. Absolutely nothing. But are you connected now with the router's Wi Fi, the new one? Oh, Jesus Christ.","start_word":1010,"end_word":1059,"sentiment":"neutral","sentiment_score":-0.11526861041784286},{"text":"I can't connect to the router because I don't know what I'm doing.","start_word":1060,"end_word":1072,"sentiment":"negative","sentiment_score":-0.3421102464199066},{"text":"I don't know where to go. I'm in my settings. I'm in my Wi Fi, and I've Mhmm. turned the Wi Fi off. And that's all I've got in front of me.","start_word":1073,"end_word":1104,"sentiment":"neutral","sentiment_score":-0.17335394024848938},{"text":"I can't type in anything because there's nothing here for me to type in.","start_word":1105,"end_word":1118,"sentiment":"negative","sentiment_score":-0.3538483679294586},{"text":"Is it okay if you send me the back details of the router for me to view the network name? So what It do should you want come me to up send? there. What do you want Mhmm. me to send The back details of the you? router where you can see the username, password, Okay. make Alright. and model of Right. the router. So Mhmm. it's so it just says here wireless password. Yeah. Are are you can you send a picture of it? Yes. Yeah. Yep. You need to also see it? Oh, god. I didn't know it was gonna be this hard. Do you want me to send that to you now? Yeah, please. Oh, where is it? Just give me a minute. Okay?","start_word":1119,"end_word":1245,"sentiment":"neutral","sentiment_score":-0.01982971280813217},{"text":"I'm having a lot of problems at the moment. I don't know why.","start_word":1246,"end_word":1258,"sentiment":"negative","sentiment_score":-0.39781710505485535},{"text":"Sure. No worries. Okay. I've just sent it. Okay. Hang on. Let me just review the pictures. Yep. Hello, Dennis? Hello? Yes. So upon checking the picture, for the Wi Fi name on Yep. your laptop, you should be Yep. see TpLink7F64 or TpLink7F64Underscore5G. Seven s Either seven of these two. 7S64. Yeah. What Can was you the other see one? that? 7F64Underscore5 Yeah. It's funny I could find the g. how to get back to that though because that's the problem.","start_word":1259,"end_word":1340,"sentiment":"neutral","sentiment_score":-0.026701649878083204},{"text":"So it's when I I asked to join the network, it doesn't do anything. That's what I don't understand.","start_word":1341,"end_word":1359,"sentiment":"negative","sentiment_score":-0.4344782531261444},{"text":"Oh, hang on. Oh, anyway. That might have been why. You should be able to Yeah. I was just get it's it's still loading up. Okay. So okay. TP Link 7F64. Hit hit Mhmm. connect. Yeah. Connect. Does it ask you a password? Yep. Yeah. So So for the password, it's the wireless password slash can PIN. you read can you read can you read it out to me? Okay. So it's 6333333, Hang on too fast. 6333. three Yep. 5217. Five two 17. No words, just numbers. Yeah. That this number. And then just go okay. Yeah. Then you should see a a Wi Fi icon Hang on a minute. at the yeah. Okay. It says TP Link that ticked it, and Mhmm. I'm on it's got don't let me check the modem. That red light supposed to be a red light? Yeah. Because we still haven't entered the credentials of the router. Oh, okay. That's Yeah. why. Okay. So That's what we're about to do. okay. So now Mhmm. what now where do I go? Is it connected now to the router? Yes. Your Yes. laptop? Okay. Now let's log in to the router's interface. Open a browser on your laptop. Then in the address bar, IP IP address printed at the back of your router. Oh, shit. Have you got that? I'm sorry? Hello? Yeah. Have you got the IP address in front of you? Because I'm in another room. Actually, no. There's no IP address here. I think you Alright. it's beside this model archer. So what do I do? What do I what am I topping? Can you see IP address at the back of your router? Oh, I have to get up again.","start_word":1360,"end_word":1648,"sentiment":"neutral","sentiment_score":-0.04648702219128609},{"text":"I'm gonna look my battery's just about dead. I can't now go into the other room. God. How is it so convoluted?","start_word":1649,"end_word":1670,"sentiment":"negative","sentiment_score":-0.44535914063453674},{"text":"It shouldn't be that difficult. Let me see if it's on here. Usually, something like one nine two dot one six eight dot one dot one or default access. Hang up. Wireless password. Sure. God. I don't know.","start_word":1671,"end_word":1708,"sentiment":"neutral","sentiment_score":-0.07016918063163757},{"text":"Once again, I can't find it.","start_word":1709,"end_word":1714,"sentiment":"negative","sentiment_score":-0.3622601330280304},{"text":"Did you say it should be on that sticker? Yeah. Well, I just sent you a photo of that sticker. Did you not see it on that? No. There's no IP Well, then if you well, address how do I find it? Because I can't see here. it on here. I've only got Yeah. Can you take a picture of the wall back of the router? There might be a missing information that you haven't captured. Yeah. Alright. So I'm just gonna go back to your email. Reply. Always one. Okay. I've just sent it to you. Okay. Hello, Dennis? Would it be would it be h t t p dot dot slash Yeah. t That p one. is it Yes. That one. okay. Is that a default access, it says? I don't know. No. It doesn't say. Do you want me to type it in anyway? Yeah. Can you type it in? Just copy paste it. Then once you enter that, it should bring you to a web page where it will ask you username and or password. Okay. Hang on. TP Link. Wi Fi dot m c t. Alright. I'll try on that one. See what I get. Alright. So it says create an administration password. Is that what I was gonna do? Sorry? Create an administrator password. Yeah. Can you create one? Just please do remember that for future reference. Okay. Okay. Does it have to have the capital? Must contain those spaces. Two types of the following characters.","start_word":1715,"end_word":1966,"sentiment":"neutral","sentiment_score":-0.03546697646379471},{"text":"Oh, Jesus Christ. I hate this. For god's sake.","start_word":1967,"end_word":1975,"sentiment":"negative","sentiment_score":-0.612805187702179},{"text":"I'm comparing at least two types of the following characters, letters, numbers, and symbol.","start_word":1976,"end_word":1989,"sentiment":"neutral","sentiment_score":-0.1177862361073494},{"text":"I haven't even done the password yet.","start_word":1990,"end_word":1996,"sentiment":"negative","sentiment_score":-0.35778847336769104},{"text":"So Okay. I'm done. Oh, so this is this is okay. Are you in now? You Hang able on. to okay. Let's see. Hang on. Yeah. I'm in. Okay. Wait.","start_word":1997,"end_word":2026,"sentiment":"neutral","sentiment_score":0.09088759869337082},{"text":"Awesome.","start_word":2027,"end_word":2027,"sentiment":"positive","sentiment_score":0.42915141582489014},{"text":"Okay. Uh-huh. Mhmm. I'm just gonna what time line are we in? Time zone. Is it Australia? 30 foot it's bloody. What time zone are we in? Hello? Oh, Can I you did. hear me? Oh, hang on. Wait a minute. Wait a minute. I've got a phone too. That's right. L M N. Bridge Adelaide. Brisbane Darwin. Canberra. Where's Perth?","start_word":2028,"end_word":2088,"sentiment":"neutral","sentiment_score":-0.029719702899456024},{"text":"This is ridiculous. I can't find my time zone.","start_word":2089,"end_word":2097,"sentiment":"negative","sentiment_score":-0.5378904342651367},{"text":"How about? Brisbane. I think it's A W S T U T C Oh, plus hang eight. on. I just passed it. One minute. Okay. I forgot. There it is. Okay. Got it. Okay. Connection type. Yeah. You better tell me that Yep. one. Can you select PPPoE? Triple Yep. POE. Next. Yeah. Then once you click done, it will ask you your username and password after you click the PPPoE. Is that an Does is it that ask another you? a different password? Yeah. So once there, enter the username and password that I emailed you. Yeah. K. Wait a minute. You've Sure. you've lost your so so I have to use the the password that you sent me. Yeah. The please use the username and password that I send you. The p p p o e username and p p p o e password. Yeah. I'm just doing fine fine. Oh, okay. Username. Is that l n and all that sort of stuff with all the numbers on that? Yeah. That's correct. So it's a capital l n? Mhmm. Oh, hang on. I already got used to capital. L n. Is that that's a is that an o or yeah. It's a no, not a zero, isn't it? Oh, god. Sorry. I'm slow, but I'm a bit Yeah. flustered. It's 9. 9. Let me know once you enter those details. Yeah. I've done that, but I'm just doing the password now. Oh Okay. my lord. So that's that's the PPPPOE password, isn't it? Yeah. The AirLNOR. Yep. Okay. ARAIRLLMLMORLN. Sure. I've done that. Then is that use default MAC address? Just Yeah. leave that. Just Hang on, leave Nick. it. Mhmm. Do I need to remember this oh, sorry. I put it on the email. Okay. Personalize this settings. Just go next. Yeah. Next. Testing the Internet connection. Okay. Is it processing now? Yes. Okay. Let's just wait for it. I didn't think it was gonna be this difficult. It took to because getting set up was easy.","start_word":2098,"end_word":2437,"sentiment":"neutral","sentiment_score":-0.018385542425162653},{"text":"But actually connecting became a bit of a nightmare.","start_word":2438,"end_word":2446,"sentiment":"negative","sentiment_score":-0.41550275683403015},{"text":"Yeah. Actually, if you're not that tech savvy, that's why we're advising our customer to bought a router from us instead because that's already preconfigured. You don't need to Yeah. do that thing. Yeah. Well, the man from line rang me and said, just got off the clerk from Viralpa. So that's what I did. Okay. It's nearly Is done. this Thomas Airtel? Okay. So where are we? Okay. No Internet connection. Great. Great. Oops. The Internet connection is not set up successfully. I'll just go and check the cable, shall I? Yeah. The cable should be connected at the w a n port at the back of your router. Can I see the other end of the cable on where it is connected? Sorry. I'm too far away. Okay. Be quiet. Sorry? Can I see the other end of the white cable on where it is connected? Can you send me a picture also? Okay. Yeah. Obi, be quiet. It was just me talking. Get on your bed and be quiet. You've already got a photo at the back of the computer anyway. That is the back of the router. I wonder if it's that one up there. Is the little clip supposed to be facing up or down? You know, I'm when you plug the white cable in, is sorry? the the little tab is that supposed to be on the top or the bottom? I'm sorry. I did not get that What are you No. That's alright. Don't don't worry about referring? it. I can't go any other way but that way. And it's supposed to be plugged into the WAN, isn't it? Yeah. That's correct. Well, it is. And it's plugged it can't go anywhere but where it is. It says only one plugged on the actual little black box. Mhmm. Okay. So May I yep. know if there's a light at the NTT box, the block box on your wall? Yeah. It's got three Mhmm. three green lights. The middle one's flashing, but the other two are solid. Okay. Is is this cable provided also including with the router? Yeah. Okay. Can you send me the screenshot of what does it says at the browser? How do you do a screenshot? I don't know how to do that. I can Okay. photograph it and email it to you. It on your phone, then Yeah. send Okay. it to me. Yeah. Yep. Okay. I sent it. May I know who told you that this router is compatible? Is it one from our representative? Hi. It says that it's compatible with STTP. Mhmm. Is it one from our representative who told you? No. What do you mean? Have you spoke with other representatives before regarding the Charter Yeah. or When I, yeah, this when is the I first signed time? up for it, I told him what what model it was and that it and and that on the it it I check I checked it on the Internet that says it's compatible with fiber to the property. Mhmm. Okay. So this is not the first time that you spoke with us, Eartel? No. Do you remember the name of that person? Okay. Okay. Hang on. Let me just check Some. the Yep. picture. Yep. Can we try again? Can we click try again? Yeah. Okay. I think it'll ask you again the username and pass Oh, shoot. Which one was password it? Oh, then. The one that I send you via email. yeah. Yeah. Unless I did Then that wrong. mhmm. Yeah. Then is it okay before you enter it, send me a Of what? screenshot? The The username and password that you entered before you, clicked done or next. email? Okay. Well okay. Oh, damn. Okay. So go back to setup. There's no Internet. Yes. So go go back to setup. Yeah. Did you click try again? Yep. It's just right and it won't. So I'll go back to this p p o p e Yeah. POE. Make sure you enter the credentials correctly. Okay. Well, I probably didn't, but anyway. And before you enter the credential sorry. After you enter it, can you send me a picture of it as well before you click next for me to see what credentials did you enter. Oh, I know what I've done wrong. I did a SmallM and not a N. Okay. I That think Mark. that might be the issue. Let me just look at it. I'll do the password again just in case I did something wrong on that. Yeah. I did a little in and not a big in. So what's the password? Okay. I see. So it's back to now testing whether or not it's connected. Please connect three. Otherwise, I'm just gonna go Internet list. It's loading now. Yep. Okay. It hasn't That's just to be it's clear. not finished yet. It's still it's Good. still testing the connection. Yeah. That's okay. Just wait a few minutes. It's still saying no Internet connection. Okay. Are you able to take a picture of the credentials that you entered How for do you me do a to screenshot? check. Instead of screenshot, you can just take a picture of the screen on your phone For me to check if you enter the credentials correctly, first Okay. to make sure. Mhmm. Here we go again. Boy. Oh, boy. Okay. I've just sent it to you. Sure. Thank you. Upon checking here, there is no image attached, but I received a message.","start_word":2447,"end_word":3373,"sentiment":"neutral","sentiment_score":-0.01919003561573121},{"text":"Did not attach it. Bloody hell. Let me try again.","start_word":3374,"end_word":3383,"sentiment":"negative","sentiment_score":-0.4694088101387024},{"text":"Sure. Thank you. Okay. I think that worked this time. Hello, Dennis? Yep. Yeah. Sorry. Can you click the I at the password for me to view the password you entered? Sorry. Can I look? Yeah. Can you click the I the I icon at the password for me to see Yeah. the password you entered as well? Yeah. I'm sorry. I think I know what I've done wrong. I didn't put the little space bar between the l n o. Okay. Is that what it would Can be? you That should have a little space bar. yeah. That's what I've Oh, done there's wrong. First can you send me the picture first for me to check the password? The password is oh, wait a minute. No. That was fine. What is it? ARAIRLN. No.","start_word":3384,"end_word":3518,"sentiment":"neutral","sentiment_score":-0.036238960921764374},{"text":"There's no pass. There's no space for it.","start_word":3519,"end_word":3526,"sentiment":"negative","sentiment_score":-0.3813546299934387},{"text":"Yeah. That's the top one. Yeah. It's AirLNOR9 Yep. 1543ORD. Yep. That's what I put in. Can you send me a picture of it, please? I just did. Alright. You want me to take a picture of this? Okay.","start_word":3527,"end_word":3565,"sentiment":"neutral","sentiment_score":0.019298963248729702},{"text":"Come I cannot see the password because it's hidden.","start_word":3566,"end_word":3574,"sentiment":"negative","sentiment_score":-0.3554929494857788},{"text":"on. It's No. just I can't period. hear you. Yeah. Think you should click the I icon. I think you should click the I icon for me to see the hidden Sorry? That's what I did. And then send your file over. password. Yeah. Okay. Did you get the email? Not yet. Well, let me do you want me to resend it? Alright. I've just returned it to you. Get it this time. Let me just check. Yeah. I received it. Hang on. Let me just check. Yeah. Hello, Dennis? Yeah. Yeah. Is it okay if I get back to you? I'll just escalate this to our network team and provisioning team for Yep. them to check what might be the issue with this. Okay. Not a problem. Yeah. Okay. Sure. Bye for Thank now.","start_word":3575,"end_word":3709,"sentiment":"neutral","sentiment_score":0.002869822057308974},{"text":"you.","start_word":3710,"end_word":3710,"sentiment":"positive","sentiment_score":0.3932790756225586},{"text":"Sorry for Bye. the delay. Yeah.","start_word":3711,"end_word":3716,"sentiment":"neutral","sentiment_score":-0.05811420828104019}],"average":{"sentiment":"neutral","sentiment_score":-0.04873195275943235}}}}