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I'll see if this person is available. Thanks, Ryan. John speaking. Hello?\n\nYes. Good. I do remember. Yes. Yes.\n\nI remember. Just just hang on for a sec. Can you just show me the pop up? Well, it also already in my bin, so I can't Look. I did speak to a couple of weeks ago.\n\nI am in touch with him. You've just caught me at a bad time. I thought it was gonna be a quick call. Can I suggest maybe touching base with me next week? We'll have a chat then, and then I can give you some time.\n\nThanks, Ben. Thanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.006688886455127171},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":0.010609531509024757},{"text":"Thanks, Ryan.","start":13.599999,"end":14.5,"sentiment":"neutral","sentiment_score":0.27952779829502106},{"text":"John speaking.","start":16.305,"end":17.045,"sentiment":"neutral","sentiment_score":0.11105608940124512},{"text":"Hello?","start":18.785,"end":19.285,"sentiment":"neutral","sentiment_score":0.06918759644031525}],"sentiment":"neutral","sentiment_score":0.051128647241153215,"num_words":19,"start":0.24,"end":19.285},{"sentences":[{"text":"Yes.","start":26.625,"end":27.025,"sentiment":"neutral","sentiment_score":0.2054944932460785},{"text":"Good.","start":27.025,"end":27.525,"sentiment":"positive","sentiment_score":0.35382384061813354},{"text":"I do remember.","start":44.38,"end":45.28,"sentiment":"neutral","sentiment_score":0.020161548008521397},{"text":"Yes.","start":45.34,"end":45.735,"sentiment":"neutral","sentiment_score":0.05391566455364227},{"text":"Yes.","start":54.375,"end":54.695,"sentiment":"neutral","sentiment_score":0.03238392621278763}],"sentiment":"neutral","sentiment_score":0.10087179552231516,"num_words":7,"start":26.625,"end":54.695},{"sentences":[{"text":"I remember.","start":54.695,"end":55.355,"sentiment":"neutral","sentiment_score":0.02707492560148239},{"text":"Just just hang on for a sec.","start":55.895,"end":57.495,"sentiment":"neutral","sentiment_score":0.009041877995644296},{"text":"Can you just show me the pop up?","start":57.495,"end":59.275,"sentiment":"neutral","sentiment_score":0.012749278917908669},{"text":"Well, it also already in my bin, so I can't Look.","start":59.815002,"end":64.49,"sentiment":"neutral","sentiment_score":-0.10515747693451968},{"text":"I did speak to a couple of weeks ago.","start":64.49,"end":67.229996,"sentiment":"neutral","sentiment_score":-0.043448884040117264}],"sentiment":"neutral","sentiment_score":-0.03590094524662237,"num_words":37,"start":54.695,"end":67.229996},{"sentences":[{"text":"I am in touch with him.","start":67.77,"end":69.15,"sentiment":"neutral","sentiment_score":0.0192750155304869},{"text":"You've just caught me at a bad time.","start":70.41,"end":71.85,"sentiment":"neutral","sentiment_score":-0.18796867690980434},{"text":"I thought it was gonna be a quick call.","start":71.85,"end":73.41894,"sentiment":"neutral","sentiment_score":-0.10698205480972926},{"text":"Can I suggest maybe touching base with me next week?","start":73.49894,"end":76.45894,"sentiment":"neutral","sentiment_score":-0.02999621834605932},{"text":"We'll have a chat then, and then I can give you some time.","start":76.45894,"end":78.798935,"sentiment":"neutral","sentiment_score":0.01565784402191639}],"sentiment":"neutral","sentiment_score":-0.05320321796866863,"num_words":46,"start":67.77,"end":78.798935},{"sentences":[{"text":"Thanks, Ben.","start":80.13894,"end":81.03894,"sentiment":"neutral","sentiment_score":0.17973582446575165},{"text":"Thanks.","start":81.338936,"end":81.658936,"sentiment":"neutral","sentiment_score":0.1955917924642563},{"text":"Bye.","start":81.658936,"end":82.158936,"sentiment":"neutral","sentiment_score":0.16103437542915344},{"text":"Bye.","start":83.338936,"end":83.838936,"sentiment":"neutral","sentiment_score":0.14597515761852264}],"sentiment":"neutral","sentiment_score":0.17241459488868713,"num_words":5,"start":80.13894,"end":83.838936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks, Ryan. John speaking. Hello?\n\nChannel 0: Yeah. Good morning. John, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yes. Good.\n\nChannel 0: Alright. Okay. That's wonderful. John, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2024. Name of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: I do remember. Yes.\n\nChannel 0: Alright. Okay. Wonderful. Actually, sir, that is the reason why I'm calling you back right now because, Bajit, my CTO, would like to know if\n\nChannel 1: Yes.\n\nChannel 0: you have any\n\nChannel 1: I remember.\n\nChannel 0: available schedule.\n\nChannel 1: Just just hang on for a sec. Can you just show me the pop up? Well, it also already in my bin, so I can't Look. I did speak to a couple of weeks ago. I\n\nChannel 0: Yes. Yep.\n\nChannel 1: am in touch with him. You've just caught me at a bad time. I thought it was gonna be a quick call. Can I suggest maybe touching base with me next week? We'll have a chat then, and then I can give you some time.\n\nChannel 0: Oh, yeah. Okay. I'll call\n\nChannel 1: Thanks,\n\nChannel 0: you back\n\nChannel 1: Ben.\n\nChannel 0: next week.\n\nChannel 1: Thanks.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Thank you, Johan. Okay. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.006688886455127171},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":0.010609531509024757}],"sentiment":"neutral","sentiment_score":0.008649208982075964,"channel":1,"num_words":14,"start":0.24,"end":4.02},{"sentences":[{"text":"Ronald.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.05004892870783806}],"sentiment":"neutral","sentiment_score":0.05004892870783806,"channel":0,"num_words":1,"start":4.72,"end":5.22},{"sentences":[{"text":"Thanks, Ryan.","start":13.599999,"end":14.5,"sentiment":"neutral","sentiment_score":0.27952779829502106},{"text":"John 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Cloud Solutions IT and speaks with John. John reminds Ronald that they last spoke on April 20th and asks about a schedule. John suggests speaking again next week and Ronald agrees to call back at a later time."},"intents":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Ronald.","start_word":1,"end_word":15,"intents":[{"intent":"Confirm reason for calling","confidence_score":0.00025134115}]},{"text":"Called your name and reason for calling. I'll see if this person is available. Ronald. Thanks, Ryan.","start_word":1,"end_word":17,"intents":[{"intent":"Request company contact","confidence_score":0.00003511545}]},{"text":"I'll see if this person is available. Ronald. Thanks, Ryan.","start_word":7,"end_word":16,"intents":[{"intent":"Inquire about availability","confidence_score":0.059839025}]},{"text":"Good morning. John, it's Ronald from Cloud Solution IT. How are you doing today? Yes. Good.","start_word":21,"end_word":36,"intents":[{"intent":"Wish good day","confidence_score":0.046003807}]},{"text":"Can I suggest maybe touching base with me next week?","start_word":176,"end_word":185,"intents":[{"intent":"Arrange contact with next week","confidence_score":0.00023057699}]},{"text":"We'll have a chat then, and then I can give you some time.","start_word":186,"end_word":198,"intents":[{"intent":"Request meeting","confidence_score":0.0061085117}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Ronald. Thanks, Ryan. John speaking. Hello? Yeah.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.06646144390106201},{"text":"Good morning.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3797832429409027},{"text":"John, it's Ronald from Cloud Solution IT. How are you doing today? 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Bye bye.","start_word":86,"end_word":221,"sentiment":"neutral","sentiment_score":0.023283619433641434}],"average":{"sentiment":"neutral","sentiment_score":0.06378131507015518}}}}