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I will just need to pull out your account here and do some verification. What is your phone number and your full name? Okay. Thank you. Nice to have you on the line, miss Barbara. And your date of birth, please? Thank you. And if I heard you right, you're calling to cancel your service? Okay. We appreciate your call, and I'm so sorry to hear about this. For proper documentation, what is the reason you would like to cancel your service with Airtel? Okay. I understand. And what is your preferred date to cancel the service? Today? Yes. I can go ahead and endorse your request to our technical team. In that way, they could process your request accordingly. And once the cancellation has been completed and done, we will be sending you a email confirmation. Alright? So it's okay to cancel this today. Alright? So, miss Barbara, just to make sure you will be receiving the email confirmation, your email address is still the same, barbkelk,barbkelk,@gmail.com? Okay. Thank you. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Mhmm.\n\nYeah. I could go ahead and assist you further. I will just need to pull out your account here and do some verification. What is your phone number and your full name? Okay.\n\nThank you. Nice to have you on the line, miss Barbara. And your date of birth, please? Thank you. And if I heard you right, you're calling to cancel your service?\n\nOkay. We appreciate your call, and I'm so sorry to hear about this. For proper documentation, what is the reason you would like to cancel your service with Airtel? Okay. I understand.\n\nAnd what is your preferred date to cancel the service? Today? Yes. I can go ahead and endorse your request to our technical team. In that way, they could process your request accordingly.\n\nAnd once the cancellation has been completed and done, we will be sending you a email confirmation. Alright? So it's okay to cancel this today. Alright? So, miss Barbara, just to make sure you will be receiving the email confirmation, your email address is still the same, barbkelk,barbkelk,@gmail.com?\n\nOkay. Thank you. So I'll go ahead and have this notated and endorsed to our technical department, and we appreciate the time you spent with Airtel. If you need our services in the future, please feel free to reach out. Anything else that I may help you today?\n\nYou're welcome. And one more thing. Are you moving out from this address? Oh, okay. So you've already you are planning to switch to other ISP?\n\nOkay. I understand that. Anyway, I appreciate your call today. You do have a wonderful day ahead. You're welcome.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"positive","sentiment_score":0.3470119833946228},{"text":"Good afternoon.","start":0.48,"end":1.38,"sentiment":"positive","sentiment_score":0.5230750143527985},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.54,"sentiment":"positive","sentiment_score":0.7132229655981064},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.6132166981697083},{"text":"Mhmm.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":-0.2315034866333008}],"sentiment":"positive","sentiment_score":0.5859301355150011,"num_words":18,"start":0.32,"end":10.66},{"sentences":[{"text":"Yeah.","start":18.074999,"end":18.314999,"sentiment":"neutral","sentiment_score":-0.0012373067438602448},{"text":"I could go ahead and assist you 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Look. I'm not even sure if I went through to the right area. We're just trying to cancel a service. So is it you that I need to speak to or the another group?\n\nBarbara Lancaster. And phone number? Phone number 0429959601. Twenty seven to the fourth, forty seven. Yes, please.\n\nIt's no longer required. If we can, that would be great. Thank you. No. Correct.\n\nYes. Correct. No. That's it. Thank you.\n\nThank you. No. No. Yes. 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Look. I'm not even sure if I went through to the right area. We're\n\nChannel 0: Mhmm.\n\nChannel 1: just trying to cancel a service. So is it you that I need to speak to or the another group?\n\nChannel 0: Yeah. I could go ahead and assist you further. I will just need to pull out your account here and do some verification. What is your phone number and your full name?\n\nChannel 1: Barbara Lancaster. And phone number? Phone number 0429959601.\n\nChannel 0: Okay. Thank you. Nice to have you on the line, miss Barbara. And your date of birth, please?\n\nChannel 1: Twenty seven to the fourth, forty seven.\n\nChannel 0: Thank you. And if I heard you right, you're calling to cancel your service?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. We appreciate your call, and I'm so sorry to hear about this. For proper documentation, what is the reason you would like to cancel your service with Airtel?\n\nChannel 1: It's no longer required.\n\nChannel 0: Okay. I understand. And what is your preferred date to cancel the service? Today?\n\nChannel 1: If we can, that would be great.\n\nChannel 0: Yes. I can go ahead and endorse your request to our technical team. In that way, they could process your request accordingly. And once the cancellation has been completed and done, we will be sending you a email confirmation. Alright?\n\nSo it's okay to cancel this today.\n\nChannel 1: Thank you.\n\nChannel 0: Alright? So, miss Barbara, just to make sure you will be receiving the email confirmation, your email address is still the same, barbkelk,barbkelk,@gmail.com?\n\nChannel 1: No. Correct. Yes. Correct.\n\nChannel 0: Okay. Thank you. So I'll go ahead and have this notated and endorsed to our technical department, and we appreciate the time you spent with Airtel. 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Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"positive","sentiment_score":0.3470119833946228},{"text":"Good afternoon.","start":0.48,"end":1.38,"sentiment":"positive","sentiment_score":0.5230750143527985},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.54,"sentiment":"positive","sentiment_score":0.7132229655981064},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.6132166981697083}],"sentiment":"positive","sentiment_score":0.6340144662296071,"channel":0,"num_words":17,"start":0.32,"end":4.98},{"sentences":[{"text":"Hi.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":-0.049833692610263824},{"text":"Look.","start":6.3999996,"end":6.64,"sentiment":"neutral","sentiment_score":-0.14711269736289978},{"text":"I'm not even sure if I went through to the right 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group?","start":13.004999,"end":18.145,"sentiment":"neutral","sentiment_score":-0.17363685263054712}],"sentiment":"neutral","sentiment_score":-0.2109839029610157,"channel":1,"num_words":20,"start":10.32,"end":18.145},{"sentences":[{"text":"Yeah.","start":18.074999,"end":18.314999,"sentiment":"neutral","sentiment_score":-0.0012373067438602448},{"text":"I could go ahead and assist you further.","start":18.314999,"end":20.154999,"sentiment":"neutral","sentiment_score":0.09397194441407919},{"text":"I will just need to pull out your account here and do some verification.","start":20.154999,"end":23.535,"sentiment":"neutral","sentiment_score":0.04229154757090977},{"text":"What is your phone number and your full name?","start":24.314999,"end":27.215,"sentiment":"neutral","sentiment_score":0.0070070018991827965}],"sentiment":"neutral","sentiment_score":0.04392759161419235,"channel":0,"num_words":32,"start":18.074999,"end":27.215},{"sentences":[{"text":"Barbara Lancaster.","start":29.47,"end":30.61,"sentiment":"neutral","sentiment_score":0.003094346961006522},{"text":"And phone number?","start":33.309998,"end":34.27,"sentiment":"neutral","sentiment_score":-0.003293111454695463},{"text":"Phone number 0429959601.","start":34.27,"end":38.93,"sentiment":"neutral","sentiment_score":0.0023123128339648247}],"sentiment":"neutral","sentiment_score":0.0004057872574776411,"channel":1,"num_words":8,"start":29.47,"end":38.93},{"sentences":[{"text":"Okay.","start":39.73,"end":40.129997,"sentiment":"neutral","sentiment_score":0.07121273875236511},{"text":"Thank you.","start":40.129997,"end":40.77,"sentiment":"positive","sentiment_score":0.3427489995956421},{"text":"Nice to have you on the line, miss Barbara.","start":40.77,"end":43.03,"sentiment":"positive","sentiment_score":0.4924463563495212},{"text":"And your date of birth, please?","start":43.265003,"end":44.885002,"sentiment":"neutral","sentiment_score":0.1623173033197721}],"sentiment":"positive","sentiment_score":0.3423684313893318,"channel":0,"num_words":18,"start":39.73,"end":44.885002},{"sentences":[{"text":"Twenty seven to the fourth, forty seven.","start":45.545,"end":48.204998,"sentiment":"neutral","sentiment_score":0.038329284105982096}],"sentiment":"neutral","sentiment_score":0.038329284105982096,"channel":1,"num_words":7,"start":45.545,"end":48.204998},{"sentences":[{"text":"Thank you.","start":49.185,"end":49.825,"sentiment":"neutral","sentiment_score":0.16641676425933838},{"text":"And if I heard you right, you're calling to cancel your service?","start":49.825,"end":53.685,"sentiment":"neutral","sentiment_score":-0.07360179008295138}],"sentiment":"neutral","sentiment_score":-0.03931342517690999,"channel":0,"num_words":14,"start":49.185,"end":53.685},{"sentences":[{"text":"Yes, please.","start":54.184998,"end":55.004997,"sentiment":"neutral","sentiment_score":-0.04027879051864147}],"sentiment":"neutral","sentiment_score":-0.04027879051864147,"channel":1,"num_words":2,"start":54.184998,"end":55.004997},{"sentences":[{"text":"Okay.","start":55.710003,"end":55.95,"sentiment":"neutral","sentiment_score":-0.01351824402809143},{"text":"We appreciate your call, and I'm so sorry to hear about this.","start":55.95,"end":59.07,"sentiment":"neutral","sentiment_score":-0.25975272059440613},{"text":"For proper documentation, what is the reason you would like to cancel your service with Airtel?","start":59.07,"end":65.01,"sentiment":"neutral","sentiment_score":-0.20497548021376133}],"sentiment":"neutral","sentiment_score":-0.22103995084762573,"channel":0,"num_words":29,"start":55.710003,"end":65.01},{"sentences":[{"text":"It's no longer required.","start":65.92,"end":67.38,"sentiment":"neutral","sentiment_score":-0.18262072280049324}],"sentiment":"neutral","sentiment_score":-0.18262072280049324,"channel":1,"num_words":4,"start":65.92,"end":67.38},{"sentences":[{"text":"Okay.","start":68.505,"end":68.745,"sentiment":"neutral","sentiment_score":-0.0029144585132598877},{"text":"I understand.","start":68.745,"end":69.645,"sentiment":"neutral","sentiment_score":0.008296054787933826},{"text":"And what is your preferred date to cancel the service?","start":70.104996,"end":73.485,"sentiment":"neutral","sentiment_score":-0.020612164214253426},{"text":"Today?","start":73.625,"end":74.125,"sentiment":"neutral","sentiment_score":0.02531224861741066}],"sentiment":"neutral","sentiment_score":-0.011937981604465417,"channel":0,"num_words":14,"start":68.505,"end":74.125},{"sentences":[{"text":"If we can, that would be great.","start":75.784996,"end":77.645,"sentiment":"neutral","sentiment_score":0.24286514627082006}],"sentiment":"neutral","sentiment_score":0.24286514627082006,"channel":1,"num_words":7,"start":75.784996,"end":77.645},{"sentences":[{"text":"Yes.","start":78.985,"end":79.485,"sentiment":"neutral","sentiment_score":0.0005802040104754269},{"text":"I can go ahead and endorse your request to our technical team.","start":79.705,"end":85.75,"sentiment":"neutral","sentiment_score":0.3128848262131214},{"text":"In that way, they could process your request accordingly.","start":85.75,"end":88.89,"sentiment":"neutral","sentiment_score":0.26911910706096226},{"text":"And once the cancellation has been completed and done, we will be sending you a email confirmation.","start":89.590004,"end":96.170006,"sentiment":"neutral","sentiment_score":0.11366704193984761},{"text":"Alright?","start":96.71001,"end":97.21001,"sentiment":"neutral","sentiment_score":0.0705089271068573}],"sentiment":"neutral","sentiment_score":0.2045029680550215,"channel":0,"num_words":40,"start":78.985,"end":97.21001},{"sentences":[{"text":"So it's okay to cancel this today.","start":97.445,"end":99.545,"sentiment":"neutral","sentiment_score":-0.12645937662039483}],"sentiment":"neutral","sentiment_score":-0.12645937662039483,"channel":0,"num_words":7,"start":97.445,"end":99.545},{"sentences":[{"text":"Thank you.","start":100.215004,"end":100.955,"sentiment":"neutral","sentiment_score":0.21691130101680756}],"sentiment":"neutral","sentiment_score":0.21691130101680756,"channel":1,"num_words":2,"start":100.215004,"end":100.955},{"sentences":[{"text":"Alright?","start":101.604996,"end":102.104996,"sentiment":"neutral","sentiment_score":0.12750495970249176},{"text":"So, miss Barbara, just to make sure you will be receiving the email confirmation, your email address is still the same, barbkelk,barbkelk,@gmail.com?","start":102.165,"end":117.01,"sentiment":"neutral","sentiment_score":0.06288409089161591}],"sentiment":"neutral","sentiment_score":0.06569369388339312,"channel":0,"num_words":23,"start":101.604996,"end":117.01},{"sentences":[{"text":"No.","start":117.270004,"end":117.670006,"sentiment":"neutral","sentiment_score":-0.035514313727617264},{"text":"Correct.","start":117.670006,"end":118.15,"sentiment":"neutral","sentiment_score":-0.0021222541108727455},{"text":"Yes.","start":118.15,"end":118.55,"sentiment":"neutral","sentiment_score":0.016743984073400497},{"text":"Correct.","start":118.55,"end":119.05,"sentiment":"neutral","sentiment_score":0.04336634650826454}],"sentiment":"neutral","sentiment_score":0.0056184406857937574,"channel":1,"num_words":4,"start":117.270004,"end":119.05},{"sentences":[{"text":"Okay.","start":119.15,"end":119.65,"sentiment":"neutral","sentiment_score":0.1660580933094025},{"text":"Thank you.","start":120.03,"end":120.83,"sentiment":"positive","sentiment_score":0.3592034727334976},{"text":"So I'll go ahead and have this notated and endorsed to our technical department, and we appreciate the time you spent with Airtel.","start":120.83,"end":129.465,"sentiment":"positive","sentiment_score":0.36342660240505054},{"text":"If you need our services in the future, please feel free to reach out.","start":129.845,"end":134.885,"sentiment":"neutral","sentiment_score":0.19753685061420714},{"text":"Anything else that I may help you today?","start":134.885,"end":137.14499,"sentiment":"neutral","sentiment_score":0.2095192614942789}],"sentiment":"neutral","sentiment_score":0.28510306030511856,"channel":0,"num_words":48,"start":119.15,"end":137.14499},{"sentences":[{"text":"No.","start":138.44,"end":138.6,"sentiment":"neutral","sentiment_score":-0.10223837941884996},{"text":"That's it.","start":138.6,"end":139.32,"sentiment":"neutral","sentiment_score":-0.08783435821533203},{"text":"Thank you.","start":139.32,"end":140.14,"sentiment":"neutral","sentiment_score":0.08294205367565155},{"text":"Thank you.","start":140.20001,"end":141.02,"sentiment":"neutral","sentiment_score":0.1753644049167633}],"sentiment":"neutral","sentiment_score":0.034100831619330814,"channel":1,"num_words":7,"start":138.44,"end":141.02},{"sentences":[{"text":"You're welcome.","start":140.66,"end":141.48,"sentiment":"neutral","sentiment_score":0.17113782465457916},{"text":"And one more thing.","start":141.54001,"end":142.66,"sentiment":"neutral","sentiment_score":0.024745302507653832},{"text":"Are you moving out from this address?","start":142.66,"end":144.92,"sentiment":"neutral","sentiment_score":-0.04143861920705864}],"sentiment":"neutral","sentiment_score":0.011629732683874093,"channel":0,"num_words":13,"start":140.66,"end":144.92},{"sentences":[{"text":"No.","start":145.96,"end":146.46,"sentiment":"neutral","sentiment_score":-0.10519762337207794}],"sentiment":"neutral","sentiment_score":-0.10519762337207794,"channel":1,"num_words":1,"start":145.96,"end":146.46},{"sentences":[{"text":"Oh,","start":147.46,"end":147.94,"sentiment":"neutral","sentiment_score":-0.07465563714504242}],"sentiment":"neutral","sentiment_score":-0.07465563714504242,"channel":0,"num_words":1,"start":147.46,"end":147.94},{"sentences":[{"text":"No.","start":147.46501,"end":147.96501,"sentiment":"neutral","sentiment_score":-0.12285029143095016}],"sentiment":"neutral","sentiment_score":-0.12285029143095016,"channel":1,"num_words":1,"start":147.46501,"end":147.96501},{"sentences":[{"text":"okay.","start":147.94,"end":148.44,"sentiment":"neutral","sentiment_score":-0.08352235704660416},{"text":"So you've already you are planning to switch to other ISP?","start":149.3,"end":153.48,"sentiment":"neutral","sentiment_score":-0.08295630900697275}],"sentiment":"neutral","sentiment_score":-0.08300347967694204,"channel":0,"num_words":12,"start":147.94,"end":153.48},{"sentences":[{"text":"Yes.","start":155.625,"end":156.125,"sentiment":"neutral","sentiment_score":0.01546270027756691}],"sentiment":"neutral","sentiment_score":0.01546270027756691,"channel":1,"num_words":1,"start":155.625,"end":156.125},{"sentences":[{"text":"Okay.","start":156.955,"end":157.435,"sentiment":"neutral","sentiment_score":0.042794227600097656},{"text":"I understand that.","start":157.435,"end":158.735,"sentiment":"neutral","sentiment_score":0.058491227527459465},{"text":"Anyway, I appreciate your call today.","start":158.795,"end":160.895,"sentiment":"positive","sentiment_score":0.4419714113076528},{"text":"You do have a wonderful day ahead.","start":161.115,"end":163.13501,"sentiment":"positive","sentiment_score":0.5953050426074437}],"sentiment":"positive","sentiment_score":0.41395480448708816,"channel":0,"num_words":17,"start":156.955,"end":163.13501},{"sentences":[{"text":"Thank you.","start":163.77895,"end":164.51894,"sentiment":"positive","sentiment_score":0.4117656350135803}],"sentiment":"positive","sentiment_score":0.4117656350135803,"channel":1,"num_words":2,"start":163.77895,"end":164.51894},{"sentences":[{"text":"You're welcome.","start":164.955,"end":165.695,"sentiment":"neutral","sentiment_score":0.2425389587879181},{"text":"Bye bye.","start":165.755,"end":166.495,"sentiment":"neutral","sentiment_score":0.11659649014472961}],"sentiment":"neutral","sentiment_score":0.17956772446632385,"channel":0,"num_words":4,"start":164.955,"end":166.495},{"sentences":[{"text":"Bye.","start":166.89894,"end":167.39894,"sentiment":"neutral","sentiment_score":-0.10076672583818436}],"sentiment":"neutral","sentiment_score":-0.10076672583818436,"channel":1,"num_words":1,"start":166.89894,"end":167.39894}]},"summary":{"result":"success","short":"The customer calls to cancel their service with Airtel, but the representative is unsure if they have reached the right area. The representative asks for verification of the customer's information and explains that the cancellation will be processed by the technical team. The representative also confirms the customer's email address and assures them that they will not be charged for the service."},"intents":{"segments":[{"text":"And if I heard you right, you're calling to cancel your service? Yes, please. Okay.","start_word":120,"end_word":134,"intents":[{"intent":"Confirm cancellation process","confidence_score":0.007173487}]},{"text":"And once the cancellation has been completed and done, we will be sending you a email confirmation. Alright?","start_word":210,"end_word":227,"intents":[{"intent":"Send confirmation","confidence_score":0.28952536}]},{"text":"So, miss Barbara, just to make sure you will be receiving the email confirmation, your email address is still the same, barbkelk,barbkelk,@gmail.com? No. Correct.","start_word":238,"end_word":261,"intents":[{"intent":"Receive confirmation","confidence_score":0.051837586},{"intent":"Confirm email","confidence_score":0.07964332}]},{"text":"Are you moving out from this address? No.","start_word":325,"end_word":332,"intents":[{"intent":"End request","confidence_score":0.0033550465},{"intent":"End request","confidence_score":0.0049207797}]},{"text":"Are you moving out from this address? No. Oh, No.","start_word":325,"end_word":334,"intents":[{"intent":"Confirm address","confidence_score":0.02550939}]},{"text":"Are you moving out from this address? No. Oh, No. okay. So you've already you are planning to switch to other ISP?","start_word":325,"end_word":346,"intents":[{"intent":"Switch address","confidence_score":0.10257688}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6138470768928528},{"text":"Hi. Look. I'm not even sure if I went through to the right area. We're Mhmm. just trying to cancel a service. So is it you that I need to speak to or the another group? Yeah. I could go ahead and assist you further. I will just need to pull out your account here and do some verification. What is your phone number and your full name? Barbara Lancaster. And phone number? Phone number 0429959601. Okay.","start_word":17,"end_word":93,"sentiment":"neutral","sentiment_score":-0.10286562144756316},{"text":"Thank you. Nice to have you on the line, miss Barbara.","start_word":94,"end_word":104,"sentiment":"positive","sentiment_score":0.461169958114624},{"text":"And your date of birth, please? Twenty seven to the fourth, forty seven. Thank you. And if I heard you right, you're calling to cancel your service? Yes, please. Okay. We appreciate your call, and I'm so sorry to hear about this. For proper documentation, what is the reason you would like to cancel your service with Airtel? It's no longer required. Okay. I understand. And what is your preferred date to cancel the service? Today? If we can, that would be great. Yes. I can go ahead and endorse your request to our technical team. In that way, they could process your request accordingly. And once the cancellation has been completed and done, we will be sending you a email confirmation. Alright? So it's okay to cancel this today. Thank you. Alright? So, miss Barbara, just to make sure you will be receiving the email confirmation, your email address is still the same, barbkelk,barbkelk,@gmail.com? No. Correct. Yes. Correct. Okay.","start_word":105,"end_word":264,"sentiment":"neutral","sentiment_score":0.019933489523828028},{"text":"Thank you. So I'll go ahead and have this notated and endorsed to our technical department, and we appreciate the time you spent with Airtel.","start_word":265,"end_word":289,"sentiment":"positive","sentiment_score":0.3553808033466339},{"text":"If you need our services in the future, please feel free to reach out. Anything else that I may help you today? No. That's it. Thank you. Thank you. You're welcome. And one more thing. Are you moving out from this address? No. Oh, No. okay. So you've already you are planning to switch to other ISP? Yes. Okay. I understand that.","start_word":290,"end_word":351,"sentiment":"neutral","sentiment_score":0.04751522094011307},{"text":"Anyway, I appreciate your call today. You do have a wonderful day ahead. Thank you.","start_word":352,"end_word":366,"sentiment":"positive","sentiment_score":0.49948248267173767},{"text":"You're welcome. Bye bye. Bye.","start_word":367,"end_word":371,"sentiment":"neutral","sentiment_score":0.1802472725510597}],"average":{"sentiment":"neutral","sentiment_score":0.08158328818538474}}}}