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We received a phone call from Jeff. Yes. And we had sent a follow-up email to him. However, we haven't had any response, and I wanted to reach out to yourself as you were listed as the, like, the next of kin on Errol's account with us. And I want to sort of touch base with you and find out if there was any support I could give or where you're sitting at the moment with regards to, I guess, finances and and putting any claims through. Yeah. Okay. Yeah. No. That's okay. We we didn't have any any information with respect to, like, who was the executor or anything like that. But thank you for the it is, Jeff. We would obviously communicate directly with him. That's fine. Yeah. And if you can let him know we have sent him an email. I'll resend it now because it was sent it was sent a while ago. And and, yeah, we'll we can go from there. No. We have nothing on file yet. We have no death certificate or no will. Nothing. Yep. Yeah. Yes. Okay. That's perfect. Yeah. The our email basically has a request for everything we're needing. But, yeah, that would be amazing. Thank you. Thank you so much. I really appreciate taking the time to have a No. You're okay. 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Shirley. My name is Larissa from Oakview Financial. How are you going? Oakview Financial? We were the financial planners for Errol.\n\nHow are you? Good. Thank you. We were just reaching out. We received a phone call from Jeff.\n\nYes. And we had sent a follow-up email to him. However, we haven't had any response, and I wanted to reach out to yourself as you were listed as the, like, the next of kin on Errol's account with us. And I want to sort of touch base with you and find out if there was any support I could give or where you're sitting at the moment with regards to, I guess, finances and and putting any claims through. Yeah.\n\nOkay. Yeah. No. That's okay. We we didn't have any any information with respect to, like, who was the executor or anything like that.\n\nBut thank you for the it is, Jeff. We would obviously communicate directly with him. That's fine. Yeah. And if you can let him know we have sent him an email.\n\nI'll resend it now because it was sent it was sent a while ago. And and, yeah, we'll we can go from there. No. We have nothing on file yet. We have no death certificate or no will.\n\nNothing. Yep. Yeah. Yes. Okay.\n\nThat's perfect. Yeah. The our email basically has a request for everything we're needing. But, yeah, that would be amazing. Thank you.\n\nThank you so much. I really appreciate taking the time to have a No. You're okay. 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Sorry. Where are you from? Yes. Yes. I'm okay. How are you? Jeff. Yes. Yep. Yes. The only claim that I'm going to be putting against the state is for the cost of his cremation. So I had to borrow the money for that, but, yeah, that's sort of really it from that perspective. I know that Daryl's solicitor is dealing with the other side of his estate, and I know Jeff travels for work. So I can certainly, when I speak to him tonight, let him know that you've sent him an email, and it it might have gone to his junk or something like that. But he is the executor of the will and the estate. So it is probably best that you work with him first And anything that he deemed suitable for me to deal with, then great. Yep. Yep. Yep. Yep. Yep. Yep. Yep. No worries at all. So did Jeff send you a copy of the notarized copy of his death certificate? Right. Okay. Well, I know the will is so Errol did a will in '24, but he did another one only a week before he passed away. So I know that that's gotta go before a judge, for the judge to say yes or no on whether they accept the new will, and then waiting some documentation from his medical team to say that he was of sound mind. So that bit will take a little bit to, you know, sort of happen. Yeah. So I will yeah. I I speak to Jeff every Friday night, so I'll be speaking him tonight. I will tell him that you've resent an email to him and to get a copy of the death certificate to you guys. Yep. Yep. Yep. No worries at all. Happy to help. Yeah. No worries. All good. Thank you so much. Alright. No worries. No worries. Thank you. You too. 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Sorry. Where are you from? Yes. Yes.\n\nI'm okay. How are you? Jeff. Yes. Yep.\n\nYes. The only claim that I'm going to be putting against the state is for the cost of his cremation. So I had to borrow the money for that, but, yeah, that's sort of really it from that perspective. I know that Daryl's solicitor is dealing with the other side of his estate, and I know Jeff travels for work. So I can certainly, when I speak to him tonight, let him know that you've sent him an email, and it it might have gone to his junk or something like that.\n\nBut he is the executor of the will and the estate. So it is probably best that you work with him first And anything that he deemed suitable for me to deal with, then great. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. No worries at all.\n\nSo did Jeff send you a copy of the notarized copy of his death certificate? Right. Okay. Well, I know the will is so Errol did a will in '24, but he did another one only a week before he passed away. 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My name is Larissa from Oakview Financial. How are you going?\n\nChannel 1: Sorry. Where are you from?\n\nChannel 0: Oakview Financial?\n\nChannel 1: Yes.\n\nChannel 0: We were the financial planners for Errol. How are\n\nChannel 1: Yes.\n\nChannel 0: you?\n\nChannel 1: I'm okay. How are you?\n\nChannel 0: Good. Thank you. We were just reaching out. We received a phone call from\n\nChannel 1: Jeff.\n\nChannel 0: Jeff.\n\nChannel 1: Yes.\n\nChannel 0: Yes. And we had sent a follow-up email to him. However, we haven't had any response, and I wanted to reach out to yourself as you were listed as the, like, the next of kin on\n\nChannel 1: Yep.\n\nChannel 0: Errol's account with us.\n\nChannel 1: Yes.\n\nChannel 0: And I want to sort of touch base with you and find out if there was any support I could give or where you're sitting at the moment with regards to, I guess, finances and and putting any claims through.\n\nChannel 1: The only claim that I'm going to be putting against the state is for the cost of his cremation.\n\nChannel 0: Yeah.\n\nChannel 1: So I had to borrow the money for that, but, yeah, that's sort of really it from that perspective. I know that Daryl's solicitor is dealing with the other side of his estate, and I know Jeff travels for work. So I can certainly, when I speak to him tonight, let him know that you've sent him an email, and it it might have gone to his junk or something like that.\n\nChannel 0: Okay.\n\nChannel 1: But he is the executor of the will and the estate. So it is probably best that you work with him first And\n\nChannel 0: Yeah.\n\nChannel 1: anything that he deemed suitable for me to deal with, then great. Yep.\n\nChannel 0: No. That's okay. We we didn't have any any information with respect to, like, who was the executor or anything like that.\n\nChannel 1: Yep.\n\nChannel 0: But thank you for the it is, Jeff. We would obviously\n\nChannel 1: Yep.\n\nChannel 0: communicate directly with him. That's fine. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: And if you can let him know we have sent him an email.\n\nChannel 1: Yep.\n\nChannel 0: I'll resend it now because it was sent it was sent a while ago. And and, yeah, we'll\n\nChannel 1: Yep.\n\nChannel 0: we can go from there.\n\nChannel 1: Yep. No worries at all. So did Jeff send you a copy of the notarized copy of his death certificate?\n\nChannel 0: No. We have nothing on file yet. We have no death certificate or no will. Nothing.\n\nChannel 1: Right. Okay. Well, I know the will is so Errol did a will in '24, but he did another one only a week before he passed away. So I know that that's gotta go before a judge, for the judge to say yes or no on whether they accept the new will, and then\n\nChannel 0: Yep.\n\nChannel 1: waiting some documentation from his medical team to say that he was of sound mind. So that bit will take a little bit to, you know, sort of happen.\n\nChannel 0: Yeah. Yes.\n\nChannel 1: Yeah. So I will yeah. I I speak to Jeff every Friday night, so I'll be speaking him tonight. I will tell him that you've resent an email to him and to get a copy of the death certificate to you guys.\n\nChannel 0: Okay. That's perfect.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. The our email basically has a request for everything we're needing. But, yeah,\n\nChannel 1: Yep.\n\nChannel 0: that would be amazing. Thank you.\n\nChannel 1: Yep. No worries at all. Happy to help.\n\nChannel 0: Thank you so much. I really appreciate taking the time\n\nChannel 1: Yeah.\n\nChannel 0: to have a\n\nChannel 1: No worries. All good. Thank you so much.\n\nChannel 0: No. You're okay.\n\nChannel 1: Alright.\n\nChannel 0: Well,\n\nChannel 1: No\n\nChannel 0: have\n\nChannel 1: worries.\n\nChannel 0: a Bye.\n\nChannel 1: No worries. Thank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.029747717082500454}],"sentiment":"neutral","sentiment_score":0.029747717082500454,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hi, Shirley.","start":3.1999998,"end":4.16,"sentiment":"neutral","sentiment_score":0.12450175359845161},{"text":"My name is Larissa from Oakview Financial.","start":4.16,"end":6.08,"sentiment":"neutral","sentiment_score":0.12833125357116973},{"text":"How are you going?","start":6.08,"end":6.98,"sentiment":"neutral","sentiment_score":0.15867342799901962}],"sentiment":"neutral","sentiment_score":0.13707815339932075,"channel":0,"num_words":13,"start":3.1999998,"end":6.98},{"sentences":[{"text":"Sorry.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.0034559136256575584},{"text":"Where are you from?","start":7.68,"end":8.5,"sentiment":"neutral","sentiment_score":0.00395821372512728}],"sentiment":"neutral","sentiment_score":0.002475388254970312,"channel":1,"num_words":5,"start":7.3599997,"end":8.5},{"sentences":[{"text":"Oakview Financial?","start":9.5199995,"end":10.66,"sentiment":"neutral","sentiment_score":0.010445897467434406}],"sentiment":"neutral","sentiment_score":0.010445897467434406,"channel":0,"num_words":2,"start":9.5199995,"end":10.66},{"sentences":[{"text":"Yes.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.034203413873910904}],"sentiment":"neutral","sentiment_score":0.034203413873910904,"channel":1,"num_words":1,"start":11.44,"end":11.94},{"sentences":[{"text":"We were the financial planners for Errol.","start":13.8550005,"end":16.515,"sentiment":"neutral","sentiment_score":0.05017206498554775},{"text":"How 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from","start":23.455,"end":25.955,"sentiment":"neutral","sentiment_score":0.054246112083395324}],"sentiment":"neutral","sentiment_score":0.19441464729607105,"channel":0,"num_words":14,"start":20.015,"end":25.955},{"sentences":[{"text":"Jeff.","start":28.029999,"end":28.529999,"sentiment":"neutral","sentiment_score":0.0539066344499588}],"sentiment":"neutral","sentiment_score":0.0539066344499588,"channel":1,"num_words":1,"start":28.029999,"end":28.529999},{"sentences":[{"text":"Jeff.","start":28.25,"end":28.75,"sentiment":"neutral","sentiment_score":0.02617472782731056}],"sentiment":"neutral","sentiment_score":0.02617472782731056,"channel":0,"num_words":1,"start":28.25,"end":28.75},{"sentences":[{"text":"Yes.","start":29.15,"end":29.65,"sentiment":"neutral","sentiment_score":0.045453060418367386}],"sentiment":"neutral","sentiment_score":0.045453060418367386,"channel":1,"num_words":1,"start":29.15,"end":29.65},{"sentences":[{"text":"Yes.","start":29.69,"end":30.19,"sentiment":"neutral","sentiment_score":0.04988335818052292},{"text":"And 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might have gone to his junk or something like that.","start":88.579994,"end":96.905,"sentiment":"neutral","sentiment_score":-0.12447859428357333}],"sentiment":"neutral","sentiment_score":-0.1207019765343931,"channel":1,"num_words":72,"start":68.575,"end":96.905},{"sentences":[{"text":"Okay.","start":97.744995,"end":98.244995,"sentiment":"neutral","sentiment_score":-0.020249884575605392}],"sentiment":"neutral","sentiment_score":-0.020249884575605392,"channel":0,"num_words":1,"start":97.744995,"end":98.244995},{"sentences":[{"text":"But he is the executor of the will and the estate.","start":97.925,"end":101.305,"sentiment":"neutral","sentiment_score":-0.02019779925996607},{"text":"So it is probably best that you work with him first And","start":101.445,"end":108.189995,"sentiment":"neutral","sentiment_score":0.010206686953703562}],"sentiment":"neutral","sentiment_score":-0.00433458906152974,"channel":1,"num_words":23,"start":97.925,"end":108.189995},{"sentences":[{"text":"Yeah.","start":108.079994,"end":108.579994,"sentiment":"neutral","sentiment_score":0.04519227892160416}],"sentiment":"neutral","sentiment_score":0.04519227892160416,"channel":0,"num_words":1,"start":108.079994,"end":108.579994},{"sentences":[{"text":"anything that he deemed suitable for me to deal with, then 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send you a copy of the notarized copy of his death certificate?","start":142.86,"end":148.79999,"sentiment":"neutral","sentiment_score":-0.0016892541820804278}],"sentiment":"neutral","sentiment_score":0.00976029601879418,"channel":1,"num_words":20,"start":141.26,"end":148.79999},{"sentences":[{"text":"No.","start":149.82501,"end":150.145,"sentiment":"neutral","sentiment_score":-0.15290646255016327},{"text":"We have nothing on file yet.","start":150.145,"end":151.77,"sentiment":"neutral","sentiment_score":-0.18936723719040552},{"text":"We have no death certificate or no 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The customer explains that they are unable to discuss the details of the claim and requests that the representative resend an email with a death certificate. The representative agrees to do so and promises to communicate directly with Jeff."},"intents":{"segments":[{"text":"We were just reaching out. We received a phone call from Jeff. Jeff.","start_word":41,"end_word":53,"intents":[{"intent":"Reach out to jeff","confidence_score":0.1263729}]},{"text":"We received a phone call from Jeff. Jeff.","start_word":46,"end_word":53,"intents":[{"intent":"Speak with jeff","confidence_score":0.00087396527}]},{"text":"And I want to sort of touch base with you and find out if there was any support I could give or where you're sitting at the moment with regards to, I guess, finances and and putting any claims through. The only claim that I'm going to be putting against the state is for the cost of his cremation. Yeah.","start_word":97,"end_word":156,"intents":[{"intent":"Check support","confidence_score":0.055990256}]},{"text":"The only claim that I'm going to be putting against the state is for the cost of his cremation. Yeah.","start_word":137,"end_word":156,"intents":[{"intent":"Debt money","confidence_score":0.0013709815}]},{"text":"But he is the executor of the will and the estate. So it is probably best that you work with him first And Yeah. anything that he deemed suitable for me to deal with, then great. Yep. No. That's okay. We we didn't have any any information with respect to, like, who was the executor or anything like that. Yep.","start_word":230,"end_word":289,"intents":[{"intent":"Collect executor information","confidence_score":0.0005515776}]},{"text":"communicate directly with him. That's fine.","start_word":302,"end_word":307,"intents":[{"intent":"Communicate with jeff","confidence_score":0.15563722}]},{"text":"I'll resend it now because it was sent it was sent a while ago. And and, yeah, we'll Yep. we can go from there. Yep. No worries at all. So did Jeff send you a copy of the notarized copy of his death certificate? No.","start_word":324,"end_word":368,"intents":[{"intent":"Resend death certificate copy","confidence_score":0.023271646}]},{"text":"So did Jeff send you a copy of the notarized copy of his death certificate? No.","start_word":353,"end_word":368,"intents":[{"intent":"Confirm receipt of death certificate","confidence_score":0.044843026},{"intent":"Verify jeff's request for death certificate","confidence_score":0.00018094225}]},{"text":"No worries at all. Happy to help. Thank you so much.","start_word":538,"end_word":548,"intents":[{"intent":"Express gratitude for assistance","confidence_score":0.058783684}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Shirley. My name is Larissa from Oakview Financial. How are you going? Sorry. Where are you from? Oakview Financial? Yes. We were the financial planners for Errol. How are Yes. you? I'm okay. How are you?","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":0.0841929093003273},{"text":"Good. Thank you.","start_word":38,"end_word":40,"sentiment":"positive","sentiment_score":0.5399287343025208},{"text":"We were just reaching out. We received a phone call from Jeff. Jeff. Yes. Yes. And we had sent a follow-up email to him. However, we haven't had any response, and I wanted to reach out to yourself as you were listed as the, like, the next of kin on Yep. Errol's account with us. Yes. And I want to sort of touch base with you and find out if there was any support I could give or where you're sitting at the moment with regards to, I guess, finances and and putting any claims through. The only claim that I'm going to be putting against the state is for the cost of his cremation. Yeah. So I had to borrow the money for that, but, yeah, that's sort of really it from that perspective. I know that Daryl's solicitor is dealing with the other side of his estate, and I know Jeff travels for work. So I can certainly, when I speak to him tonight, let him know that you've sent him an email, and it it might have gone to his junk or something like that. Okay. But he is the executor of the will and the estate. So it is probably best that you work with him first And Yeah. anything that he deemed suitable for me to deal with, then great. Yep. No. That's okay. We we didn't have any any information with respect to, like, who was the executor or anything like that. Yep.","start_word":41,"end_word":289,"sentiment":"neutral","sentiment_score":-0.049807123839855194},{"text":"But thank you for the it is, Jeff.","start_word":290,"end_word":297,"sentiment":"positive","sentiment_score":0.4170192778110504},{"text":"We would obviously Yep. communicate directly with him. That's fine. Yeah. Yep. And if you can let him know we have sent him an email. Yep. I'll resend it now because it was sent it was sent a while ago. And and, yeah, we'll Yep. we can go from there. Yep. No worries at all. So did Jeff send you a copy of the notarized copy of his death certificate? No. We have nothing on file yet. We have no death certificate or no will. Nothing. Right. Okay. Well, I know the will is so Errol did a will in '24, but he did another one only a week before he passed away. So I know that that's gotta go before a judge, for the judge to say yes or no on whether they accept the new will, and then Yep. waiting some documentation from his medical team to say that he was of sound mind. So that bit will take a little bit to, you know, sort of happen. Yeah. Yes. Yeah. So I will yeah. I I speak to Jeff every Friday night, so I'll be speaking him tonight. I will tell him that you've resent an email to him and to get a copy of the death certificate to you guys. Okay.","start_word":298,"end_word":512,"sentiment":"neutral","sentiment_score":0.0055775949731469154},{"text":"That's perfect.","start_word":513,"end_word":514,"sentiment":"positive","sentiment_score":0.4142391383647918},{"text":"Yep. Yeah. The our email basically has a request for everything we're needing. But, yeah, Yep.","start_word":515,"end_word":530,"sentiment":"neutral","sentiment_score":0.18889127671718595},{"text":"that would be amazing. Thank you.","start_word":531,"end_word":536,"sentiment":"positive","sentiment_score":0.5024871230125427},{"text":"Yep. No worries at all.","start_word":537,"end_word":541,"sentiment":"neutral","sentiment_score":0.18842482566833496},{"text":"Happy to help. Thank you so much. I really appreciate taking the time Yeah.","start_word":542,"end_word":555,"sentiment":"positive","sentiment_score":0.4920362532138825},{"text":"to have a No worries. All good.","start_word":556,"end_word":562,"sentiment":"neutral","sentiment_score":0.20991840958595276},{"text":"Thank you so much.","start_word":563,"end_word":566,"sentiment":"positive","sentiment_score":0.4651298224925995},{"text":"No. You're okay. Alright. Well, No have worries. a Bye. No worries. Thank you. You too. Bye bye.","start_word":567,"end_word":584,"sentiment":"neutral","sentiment_score":0.12414824631479052}],"average":{"sentiment":"neutral","sentiment_score":0.03337328908484456}}}}