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I'm just bringing up regarding your conversation earlier with our technical support team, Maureen, about the router. Yeah. So for this one, Alexander, I just wanna follow-up. How would you like to proceed since you mentioned earlier that you wanna switch to twenty four months contract to avail the free router. Correct? Yeah. That's actually the best. Yeah. No worries. And yeah. We also want you to connect, yeah, to your Internet as soon as possible, Dan. That's why we've been I mean, we are working on that. No worries. Yeah. I I actually checked it online, and it was compatible. There could be an error while checking the compatibility with your router to the fiber optic. But no worries. No stress. We will since you are going to switch to twenty four month contract, you'll have your free router delivered by us. For us to process and dispatch the router right away, we need you to settle the delivery fee. The standard fee cost $20, and the standard express postage is $30. It's the standard delivery. The delivery takes three to five business days. Delivery and fee. Yes. I'm sorry? So for this one, Alexander, the best option is to, yeah, to switch for twenty four months. But for us to for you to get connected, we need to settle the payments either a standard delivery or express postage rather than yeah. It's 20 it's the standard delivery is $20. You don't have to pay for the router since it's free. But for the standard delivery, you you will need to shoulder the delivery before either standard or express postage. Well, as we speak, your your service is actually activated, and we've we're just waiting for you to have a router and to be connected to your Internet. Please note that you that since it's already activated, your service has been commenced. Any discount and free I mean, every discount has been applied for your service or your account since it's been activated. So if we are yet to purchase or pay for or settle the delivery fee, the days of you I mean, the days are running and you're not yet connected, We just want you to make sure that you are getting the service as usual. Like, you are you're gonna be connected to your Internet connection as soon as possible. Yeah. Please also know, Alexandria, that we actually made an exemption for this I mean, on your account specifically. Actually, we always I'm sorry? Sure. Please give me one second. Hold on. Would it be the standard or the express one? The standard. Just give me one second. Hold on. I'll be putting you on hold for a minute or two, and I'll get back to you. Okay? I'll be putting you on hold to create an invoice for your standard delivery fee so that you can settle for it, and we can dispatch your router. Thank you. I'll get yes. Mhmm. So I'll get back to you. Okay? Hold Hello, Alexander. Thank you so much for holding. I've already generated an invoice for your standard delivery postage for $20. If you'd like, I can help you making the payment online. I'm sorry? Were you Weren't you able to pay or settle the $20 payment today? If I may ask, when do we expect for you to say I mean, settle the $20? Because your service has been activated, and we're just waiting for a router to be sent to you for you to get collected. And Yeah. Please know, Alexander, that we've already made an exemption for our usual policy as we normally I mean, for us to active I mean, to dispatch the router, the delivery fee should be settled. I know. So if we could settle this delivery fee today, we will dispatch the router as soon as possible. Okay. So if I may ask, when the when are you Yeah. So for this one, Alexander, as I've mentioned earlier, your service has been activated and your bill for this month or starting when you activated has been I mean, already commenced. So you, without no router, you will not get connected to the Internet. You know, I just want to make sure that you're getting your Internet connection also with the amount that you paid as 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Hi. My name is Mary. I'm calling from Airtel. May I speak with Alexander?\n\nMy name is Mary from Airtel. Yeah. I'm just bringing up regarding your conversation earlier with our technical support team, Maureen, about the router. Yeah. So for this one, Alexander, I just wanna follow-up.\n\nHow would you like to proceed since you mentioned earlier that you wanna switch to twenty four months contract to avail the free router. Correct? Yeah. That's actually the best. Yeah.\n\nNo worries. And yeah. We also want you to connect, yeah, to your Internet as soon as possible, Dan. That's why we've been I mean, we are working on that. No worries.\n\nYeah. I I actually checked it online, and it was compatible. There could be an error while checking the compatibility with your router to the fiber optic. But no worries. No stress.\n\nWe will since you are going to switch to twenty four month contract, you'll have your free router delivered by us. For us to process and dispatch the router right away, we need you to settle the delivery fee. The standard fee cost $20, and the standard express postage is $30. It's the standard delivery. The delivery takes three to five business days.\n\nDelivery and fee. Yes. I'm sorry? So for this one, Alexander, the best option is to, yeah, to switch for twenty four months. But for us to for you to get connected, we need to settle the payments either a standard delivery or express postage rather than yeah.\n\nIt's 20 it's the standard delivery is $20. You don't have to pay for the router since it's free. But for the standard delivery, you you will need to shoulder the delivery before either standard or express postage. Well, as we speak, your your service is actually activated, and we've we're just waiting for you to have a router and to be connected to your Internet. Please note that you that since it's already activated, your service has been commenced.\n\nAny discount and free I mean, every discount has been applied for your service or your account since it's been activated. So if we are yet to purchase or pay for or settle the delivery fee, the days of you I mean, the days are running and you're not yet connected, We just want you to make sure that you are getting the service as usual. Like, you are you're gonna be connected to your Internet connection as soon as possible. Yeah. Please also know, Alexandria, that we actually made an exemption for this I mean, on your account specifically.\n\nActually, we always I'm sorry? Sure. Please give me one second. Hold on. Would it be the standard or the express one?\n\nThe standard. Just give me one second. Hold on. I'll be putting you on hold for a minute or two, and I'll get back to you. Okay?\n\nI'll be putting you on hold to create an invoice for your standard delivery fee so that you can settle for it, and we can dispatch your router. Thank you. I'll get yes. Mhmm. So I'll get back to you.\n\nOkay? Hold Hello, Alexander. Thank you so much for holding. I've already generated an invoice for your standard delivery postage for $20. If you'd like, I can help you making the payment online.\n\nI'm sorry? Were you Weren't you able to pay or settle the $20 payment today? If I may ask, when do we expect for you to say I mean, settle the $20? Because your service has been activated, and we're just waiting for a router to be sent to you for you to get collected. And Yeah.\n\nPlease know, Alexander, that we've already made an exemption for our usual policy as we normally I mean, for us to active I mean, to dispatch the router, the delivery fee should be settled. I know. So if we could settle this delivery fee today, we will dispatch the router as soon as possible. Okay. So if I may ask, when the when are you Yeah.\n\nSo for this one, Alexander, as I've mentioned earlier, your service has been activated and your bill for this month or starting when you activated has been I mean, already commenced. So you, without no router, you will not get connected to the Internet. You know, I just want to make sure that you're getting your Internet connection also with the amount that you paid as well.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.014563878998160362},{"text":"Hi.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.037991348654031754},{"text":"My name is Mary.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.04814253933727741},{"text":"I'm calling from Airtel.","start":6.3199997,"end":7.62,"sentiment":"neutral","sentiment_score":0.05277806054800749},{"text":"May I speak with Alexander?","start":7.7599998,"end":9.139999,"sentiment":"neutral","sentiment_score":0.044368970394134524}],"sentiment":"neutral","sentiment_score":0.04520549861093362,"num_words":15,"start":1.92,"end":9.139999},{"sentences":[{"text":"My name is Mary from Airtel.","start":13.725,"end":15.665,"sentiment":"neutral","sentiment_score":0.03315850564589103},{"text":"Yeah.","start":20.365,"end":20.865,"sentiment":"neutral","sentiment_score":0.023377999663352966},{"text":"I'm just bringing up regarding your conversation earlier with our technical support team, Maureen, about the router.","start":21.244999,"end":29.0,"sentiment":"neutral","sentiment_score":0.030771871809573734},{"text":"Yeah.","start":31.220001,"end":31.720001,"sentiment":"neutral","sentiment_score":0.03551357239484787},{"text":"So for this one, Alexander, I just wanna follow-up.","start":31.78,"end":36.1,"sentiment":"neutral","sentiment_score":0.06383877123395602}],"sentiment":"neutral","sentiment_score":0.039868040229467785,"num_words":34,"start":13.725,"end":36.1},{"sentences":[{"text":"How would you like to proceed since you mentioned earlier that you wanna switch to twenty four months contract to avail the free router.","start":36.1,"end":45.445,"sentiment":"neutral","sentiment_score":0.09224707990263899},{"text":"Correct?","start":45.505,"end":46.005,"sentiment":"neutral","sentiment_score":0.04600277543067932},{"text":"Yeah.","start":54.545,"end":55.045,"sentiment":"neutral","sentiment_score":-0.07850126922130585},{"text":"That's actually the best.","start":55.24,"end":56.620003,"sentiment":"neutral","sentiment_score":-0.050096020102500916},{"text":"Yeah.","start":63.08,"end":63.480003,"sentiment":"neutral","sentiment_score":-0.05037486180663109}],"sentiment":"neutral","sentiment_score":0.0622797574727766,"num_words":31,"start":36.1,"end":63.480003},{"sentences":[{"text":"No worries.","start":63.480003,"end":64.14,"sentiment":"neutral","sentiment_score":0.051844172179698944},{"text":"And yeah.","start":64.200005,"end":67.64,"sentiment":"neutral","sentiment_score":0.21822012960910797},{"text":"We also want you to connect, yeah, to your Internet as soon as possible, Dan.","start":67.64,"end":72.225006,"sentiment":"neutral","sentiment_score":0.2865252117315928},{"text":"That's why we've been I mean, we are working on that.","start":72.225006,"end":76.08501,"sentiment":"neutral","sentiment_score":0.1567820513790304},{"text":"No worries.","start":76.705,"end":77.445,"sentiment":"neutral","sentiment_score":-0.08960644528269768}],"sentiment":"neutral","sentiment_score":0.19948113919235766,"num_words":32,"start":63.480003,"end":77.445},{"sentences":[{"text":"Yeah.","start":82.305,"end":82.785,"sentiment":"neutral","sentiment_score":-0.04512782394886017},{"text":"I I actually checked it online, and it was compatible.","start":82.785,"end":89.31,"sentiment":"neutral","sentiment_score":0.04158701486885548},{"text":"There could be an error while checking the compatibility with your router to the fiber optic.","start":89.60999,"end":96.409996,"sentiment":"neutral","sentiment_score":-0.0763886405620724},{"text":"But no worries.","start":96.409996,"end":97.869995,"sentiment":"neutral","sentiment_score":0.07771382977565129},{"text":"No stress.","start":99.104996,"end":99.924995,"sentiment":"neutral","sentiment_score":0.16426502168178558}],"sentiment":"neutral","sentiment_score":-0.009056387236341834,"num_words":32,"start":82.305,"end":99.924995},{"sentences":[{"text":"We will since you are going to switch to twenty four month contract, you'll have your free router delivered by us.","start":99.985,"end":107.284996,"sentiment":"neutral","sentiment_score":0.2901915084748041},{"text":"For us to process and dispatch the router right away, we need you to settle the delivery fee.","start":107.665,"end":116.56,"sentiment":"neutral","sentiment_score":0.18438544910815027},{"text":"The standard fee cost $20, and the standard express postage is $30.","start":116.78,"end":123.28,"sentiment":"neutral","sentiment_score":0.08900981582701206},{"text":"It's the standard delivery.","start":126.275,"end":127.735,"sentiment":"neutral","sentiment_score":0.08079001307487488},{"text":"The delivery takes three to five business days.","start":128.195,"end":130.775,"sentiment":"neutral","sentiment_score":0.08173253759741783}],"sentiment":"neutral","sentiment_score":0.18187456991937426,"num_words":63,"start":99.985,"end":130.775},{"sentences":[{"text":"Delivery and fee.","start":163.545,"end":164.685,"sentiment":"neutral","sentiment_score":-0.1365121677517891},{"text":"Yes.","start":164.905,"end":165.405,"sentiment":"neutral","sentiment_score":-0.10548562556505205},{"text":"I'm sorry?","start":184.305,"end":184.965,"sentiment":"neutral","sentiment_score":-0.22423966228961945},{"text":"So for this one, Alexander, the best option is to, yeah, to switch for twenty four months.","start":202.61,"end":210.255,"sentiment":"neutral","sentiment_score":0.025786879527218202},{"text":"But for us to for you to get connected, we need to settle the payments either a standard delivery or express postage rather than yeah.","start":210.255,"end":226.74,"sentiment":"neutral","sentiment_score":-0.05666847087442875}],"sentiment":"neutral","sentiment_score":-0.04045492236036807,"num_words":48,"start":163.545,"end":226.74},{"sentences":[{"text":"It's 20 it's the standard delivery is $20.","start":226.74,"end":233.24,"sentiment":"neutral","sentiment_score":0.055921442806720734},{"text":"You don't have to pay for the router since it's free.","start":233.595,"end":237.215,"sentiment":"neutral","sentiment_score":0.048628013242374764},{"text":"But for the standard delivery, you you will need to shoulder the delivery before either standard or express postage.","start":237.435,"end":245.775,"sentiment":"neutral","sentiment_score":-0.03468135989418155},{"text":"Well, as we speak, your your service is actually activated, and we've we're just waiting for you to have a router and to be connected to your Internet.","start":258.295,"end":273.83502,"sentiment":"neutral","sentiment_score":-0.010244640272243746},{"text":"Please note that you that since it's already activated, your service has been commenced.","start":281.13998,"end":287.46,"sentiment":"neutral","sentiment_score":0.07914402575365134}],"sentiment":"neutral","sentiment_score":0.01430625353823416,"num_words":80,"start":226.74,"end":287.46},{"sentences":[{"text":"Any discount and free I mean, every discount has been applied for your service or your account since it's been activated.","start":287.46,"end":300.095,"sentiment":"neutral","sentiment_score":0.16080576074974878},{"text":"So if we are yet to purchase or pay for or settle the delivery fee, the days of you I mean, the days are running and you're not yet connected, We just want you to make sure that you are getting the service as usual.","start":300.155,"end":319.975,"sentiment":"neutral","sentiment_score":0.027203177764183944},{"text":"Like, you are you're gonna be connected to your Internet connection as soon as possible.","start":320.275,"end":325.255,"sentiment":"neutral","sentiment_score":-0.14896166287362575},{"text":"Yeah.","start":332.31003,"end":332.71002,"sentiment":"neutral","sentiment_score":-0.07019833475351334},{"text":"Please also know, Alexandria, that we actually made an exemption for this I mean, on your account specifically.","start":332.71002,"end":341.29,"sentiment":"neutral","sentiment_score":-0.009511102508339617}],"sentiment":"neutral","sentiment_score":0.02125240852124989,"num_words":100,"start":287.46,"end":341.29},{"sentences":[{"text":"Actually, we always I'm sorry?","start":342.23,"end":357.64502,"sentiment":"neutral","sentiment_score":-0.012444218434393407},{"text":"Sure.","start":363.30002,"end":363.7,"sentiment":"neutral","sentiment_score":0.015122356824576856},{"text":"Please give me one second.","start":363.7,"end":365.0,"sentiment":"neutral","sentiment_score":0.004159611649811268},{"text":"Hold on.","start":365.54,"end":366.36002,"sentiment":"neutral","sentiment_score":0.00490776589140296},{"text":"Would it be the standard or the express one?","start":369.62,"end":372.28,"sentiment":"neutral","sentiment_score":-0.0015189313433236545}],"sentiment":"neutral","sentiment_score":-0.0013707057911564004,"num_words":22,"start":342.23,"end":372.28},{"sentences":[{"text":"The standard.","start":374.285,"end":375.025,"sentiment":"neutral","sentiment_score":0.0020715673454105854},{"text":"Just give me one second.","start":377.325,"end":378.525,"sentiment":"neutral","sentiment_score":0.0010051889345049857},{"text":"Hold on.","start":378.525,"end":379.265,"sentiment":"neutral","sentiment_score":0.00610513286665082},{"text":"I'll be putting you on hold for a minute or two, and I'll get back to you.","start":381.165,"end":383.725,"sentiment":"neutral","sentiment_score":0.009789192391669048},{"text":"Okay?","start":383.725,"end":384.225,"sentiment":"neutral","sentiment_score":0.009844163432717323}],"sentiment":"neutral","sentiment_score":0.007319991821768107,"num_words":27,"start":374.285,"end":384.225},{"sentences":[{"text":"I'll be putting you on hold to create an invoice for your standard delivery fee so that you can settle for it, and we can dispatch your router.","start":386.87,"end":395.13,"sentiment":"neutral","sentiment_score":0.02202529599890113},{"text":"Thank you.","start":397.51,"end":398.41,"sentiment":"neutral","sentiment_score":0.2324744164943695},{"text":"I'll get yes.","start":398.71,"end":401.115,"sentiment":"neutral","sentiment_score":0.2777661234140396},{"text":"Mhmm.","start":405.595,"end":406.095,"sentiment":"neutral","sentiment_score":-0.001983923837542534},{"text":"So I'll get back to you.","start":407.51498,"end":408.63498,"sentiment":"neutral","sentiment_score":0.01949840473632018}],"sentiment":"neutral","sentiment_score":0.0507490498945117,"num_words":40,"start":386.87,"end":408.63498},{"sentences":[{"text":"Okay?","start":408.63498,"end":408.955,"sentiment":"neutral","sentiment_score":0.024220796301960945},{"text":"Hold Hello, Alexander.","start":408.955,"end":713.145,"sentiment":"neutral","sentiment_score":0.05119012730817},{"text":"Thank you so much for holding.","start":713.60504,"end":715.145,"sentiment":"neutral","sentiment_score":0.15395565827687582},{"text":"I've already generated an invoice for your standard delivery postage for $20.","start":716.005,"end":722.98505,"sentiment":"neutral","sentiment_score":0.023500631873806316},{"text":"If you'd like, I can help you making the payment online.","start":723.25,"end":726.63,"sentiment":"neutral","sentiment_score":0.05564129877496849}],"sentiment":"neutral","sentiment_score":0.060472333239335,"num_words":33,"start":408.63498,"end":726.63},{"sentences":[{"text":"I'm sorry?","start":742.15497,"end":742.975,"sentiment":"neutral","sentiment_score":-0.1678290292620659},{"text":"Were you Weren't you able to pay or settle the $20 payment today?","start":743.595,"end":758.04,"sentiment":"neutral","sentiment_score":-0.24726189558322614},{"text":"If I may ask, when do we expect for you to say I mean, settle the $20?","start":764.5,"end":770.495,"sentiment":"neutral","sentiment_score":-0.08954141705351717},{"text":"Because your service has been activated, and we're just waiting for a router to be sent to you for you to get collected.","start":770.495,"end":782.115,"sentiment":"neutral","sentiment_score":-0.03745778220827165},{"text":"And Yeah.","start":782.175,"end":790.92,"sentiment":"neutral","sentiment_score":-0.19216394424438477}],"sentiment":"neutral","sentiment_score":-0.11084427491745405,"num_words":57,"start":742.15497,"end":790.92},{"sentences":[{"text":"Please know, Alexander, that we've already made an exemption for our usual policy as we normally I mean, for us to active I mean, to dispatch the router, the delivery fee should be settled.","start":790.98,"end":818.50995,"sentiment":"neutral","sentiment_score":-0.0933312735903789},{"text":"I know.","start":819.44995,"end":820.11,"sentiment":"neutral","sentiment_score":-0.03773743100464344},{"text":"So if we could settle this delivery fee today, we will dispatch the router as soon as possible.","start":824.32996,"end":829.935,"sentiment":"neutral","sentiment_score":0.031844700376192726},{"text":"Okay.","start":835.755,"end":836.255,"sentiment":"neutral","sentiment_score":-0.12053436785936356},{"text":"So if I may ask, when the when are you Yeah.","start":837.275,"end":851.415,"sentiment":"neutral","sentiment_score":-0.05712802877480334}],"sentiment":"neutral","sentiment_score":-0.051886003662013645,"num_words":66,"start":790.98,"end":851.415},{"sentences":[{"text":"So for this one, Alexander, as I've mentioned earlier, your service has been activated and your bill for this month or starting when you activated has been I mean, already commenced.","start":851.415,"end":864.555,"sentiment":"neutral","sentiment_score":-0.007131522581461937},{"text":"So you, without no router, you will not get connected to the Internet.","start":865.29,"end":873.07,"sentiment":"neutral","sentiment_score":-0.10328118417125481},{"text":"You know, I just want to make sure that you're getting your Internet connection also with the amount that you paid as 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What are you regarding, sir? Then what are you after, sir? What is regarding for? And you? Well Yeah. Well, if I bought it if if I would've known that that I would have to pay for a Rada for 200 and something dollars, I would've went to the twenty four months for sure. But I want I want yeah. At the end of the day, I want Internet to use that. So I'm not then and as well for the benefit for the benefit of using Internet. I just wanna Yeah. Well, I do see if I do not what's gonna be this much of a doctor. I'm sorry. What's the $20 for, sir? Well, I don't have none of none money. What's the whether to pay you for any delivery or it I thought, well, I was paying for the the Internet and, well, I was asked if I had my own router, my own modem. I said yes, and they said I could use that. And, well, obviously, not now. Well, I've been told, well, either I've gotta pay $207 for a router or switch to a twenty four month plan that's with that free router, and now I've gotta pay $20 for a for a delivery fee. Yeah. That's that's stupid. Because then how can I when I didn't know what I didn't ask to to know? I didn't know to know what. Either way. I didn't know that that or what it would have been all this stuff around. And standard standard delivery $20, I guess, still. For a standard delivery free. Well, I don't have the 20 Visa either. I well, that wasn't I'm wasn't aware if that was gonna be the case, that I have to pay delivery fee. Okay. Well, this costing me more in the longer. This is costing me more. This is costing me more in the long run than what I'm expected, actually. Yeah. We'll put the put the put the put the delivery fee on the on the account that is they add it to the add it to the account if need be, if that's okay. Can you put the delivery fee onto the add it to the account? Okay. Do that. Whatever. A what, sir? Okay. I just wanna be able to use my I just wanna be able to use my service that what I can applied for and see who is that. Yes. I'm not able to do that at this month at this moment. I don't have them coming through this for at the moment, so it's gonna have to wait. It's gonna have to wait? I don't have the 20 I don't do not have the $20 for the delivery fee at this moment. Alright. I don't have it, but I do not. Yeah. Well, I'm working away that I had to pay for for the what is it? That $20. It's unexpected. Yeah. Well, I I would it was unexpected, so I'm gonna have to wait until I'd be able to have that done too. I don't have the delivery fee. My name is express department. I can't have what I'm gonna get that. When I do when I came when I came, I will. Just just I don't let's just stay at the moment. At this moment, I don't know. Yeah. Well, when I have that $20 delivered before the delivery, well, I'll let you know. Take care. Ma'am, I'll get back to you. 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What are you regarding, sir? Then what are you after, sir? What is regarding for? And you?\n\nWell Yeah. Well, if I bought it if if I would've known that that I would have to pay for a Rada for 200 and something dollars, I would've went to the twenty four months for sure. But I want I want yeah. At the end of the day, I want Internet to use that. So I'm not then and as well for the benefit for the benefit of using Internet.\n\nI just wanna Yeah. Well, I do see if I do not what's gonna be this much of a doctor. I'm sorry. What's the $20 for, sir? Well, I don't have none of none money.\n\nWhat's the whether to pay you for any delivery or it I thought, well, I was paying for the the Internet and, well, I was asked if I had my own router, my own modem. I said yes, and they said I could use that. And, well, obviously, not now. Well, I've been told, well, either I've gotta pay $207 for a router or switch to a twenty four month plan that's with that free router, and now I've gotta pay $20 for a for a delivery fee. Yeah.\n\nThat's that's stupid. Because then how can I when I didn't know what I didn't ask to to know? I didn't know to know what. Either way. I didn't know that that or what it would have been all this stuff around.\n\nAnd standard standard delivery $20, I guess, still. For a standard delivery free. Well, I don't have the 20 Visa either. I well, that wasn't I'm wasn't aware if that was gonna be the case, that I have to pay delivery fee. Okay.\n\nWell, this costing me more in the longer. This is costing me more. This is costing me more in the long run than what I'm expected, actually. Yeah. We'll put the put the put the put the delivery fee on the on the account that is they add it to the add it to the account if need be, if that's okay.\n\nCan you put the delivery fee onto the add it to the account? Okay. Do that. Whatever. A what, sir?\n\nOkay. I just wanna be able to use my I just wanna be able to use my service that what I can applied for and see who is that. Yes. I'm not able to do that at this month at this moment. I don't have them coming through this for at the moment, so it's gonna have to wait.\n\nIt's gonna have to wait? I don't have the 20 I don't do not have the $20 for the delivery fee at this moment. Alright. I don't have it, but I do not. Yeah.\n\nWell, I'm working away that I had to pay for for the what is it? That $20. It's unexpected. Yeah. Well, I I would it was unexpected, so I'm gonna have to wait until I'd be able to have that done too.\n\nI don't have the delivery fee. My name is express department. I can't have what I'm gonna get that. When I do when I came when I came, I will. Just just I don't let's just stay at the moment.\n\nAt this moment, I don't know. Yeah. Well, when I have that $20 delivered before the delivery, well, I'll let you know. Take care. Ma'am, I'll get back to you.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Speaking.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.0175123680382967},{"text":"What are you regarding, sir?","start":10.16,"end":12.099999,"sentiment":"neutral","sentiment_score":0.017761647514998914},{"text":"Then what are you after, sir?","start":16.474998,"end":17.914999,"sentiment":"neutral","sentiment_score":0.02634437909970681},{"text":"What is regarding for?","start":17.914999,"end":19.535,"sentiment":"neutral","sentiment_score":0.009027196792885661},{"text":"And you?","start":29.82,"end":30.56,"sentiment":"neutral","sentiment_score":0.02155768033117056}],"sentiment":"neutral","sentiment_score":0.01908950155807866,"num_words":18,"start":3.76,"end":30.56},{"sentences":[{"text":"Well Yeah.","start":45.535,"end":46.495003,"sentiment":"neutral","sentiment_score":-0.04014971852302551},{"text":"Well, if I bought it if if I would've known that that I would have to pay for a Rada for 200 and something dollars, I would've went to the twenty four months for sure.","start":46.495003,"end":54.64,"sentiment":"negative","sentiment_score":-0.3400421014853886},{"text":"But I want I want yeah.","start":55.18,"end":56.379997,"sentiment":"neutral","sentiment_score":-0.07265324642260869},{"text":"At the end of the day, I want Internet to use that.","start":56.379997,"end":59.12,"sentiment":"neutral","sentiment_score":-0.09766429414351781},{"text":"So I'm not then and as well for the benefit for the benefit of using Internet.","start":59.34,"end":66.159996,"sentiment":"neutral","sentiment_score":0.06680449424311519}],"sentiment":"neutral","sentiment_score":-0.17634918435778416,"num_words":71,"start":45.535,"end":66.159996},{"sentences":[{"text":"I just wanna Yeah.","start":68.205,"end":75.805,"sentiment":"neutral","sentiment_score":0.23807016760110855},{"text":"Well, I do see if I do not what's gonna be this much of a doctor.","start":75.805,"end":79.565,"sentiment":"neutral","sentiment_score":-0.28696274338290095},{"text":"I'm sorry.","start":79.565,"end":80.305,"sentiment":"neutral","sentiment_score":-0.23975810408592224},{"text":"What's the $20 for, sir?","start":123.615005,"end":125.635,"sentiment":"neutral","sentiment_score":0.0797486960887909},{"text":"Well, I don't have none of none money.","start":130.895,"end":132.85,"sentiment":"negative","sentiment_score":-0.41159643046557903}],"sentiment":"neutral","sentiment_score":-0.20036192557641438,"num_words":35,"start":68.205,"end":132.85},{"sentences":[{"text":"What's the whether to pay you for any delivery or it I thought, well, I was paying for the the Internet and, well, I was asked if I had my own router, my own modem.","start":132.85,"end":144.61,"sentiment":"neutral","sentiment_score":-0.05238475174243961},{"text":"I said yes, and they said I could use that.","start":144.61,"end":146.83499,"sentiment":"neutral","sentiment_score":-0.015481030009686947},{"text":"And, well, obviously, not now.","start":146.83499,"end":148.915,"sentiment":"neutral","sentiment_score":-0.16920814514160157},{"text":"Well, I've been told, well, either I've gotta pay $207 for a router or switch to a twenty four month plan that's with that free router, and now I've gotta pay $20 for a for a delivery fee.","start":148.915,"end":164.23,"sentiment":"neutral","sentiment_score":-0.1845830071129297},{"text":"Yeah.","start":165.09,"end":165.40999,"sentiment":"neutral","sentiment_score":-0.22604522109031677}],"sentiment":"neutral","sentiment_score":-0.11319681829406639,"num_words":89,"start":132.85,"end":165.40999},{"sentences":[{"text":"That's that's stupid.","start":165.40999,"end":166.79,"sentiment":"negative","sentiment_score":-0.6768387754758199},{"text":"Because then how can I when I didn't know what I didn't ask to to know?","start":170.29,"end":178.50499,"sentiment":"negative","sentiment_score":-0.385594604536891},{"text":"I didn't know to know what.","start":179.36499,"end":180.985,"sentiment":"negative","sentiment_score":-0.3505524893601735},{"text":"Either way.","start":181.44499,"end":182.185,"sentiment":"neutral","sentiment_score":-0.1866016462445259},{"text":"I didn't know that that or what it would have been all this stuff around.","start":185.525,"end":192.49,"sentiment":"neutral","sentiment_score":-0.2578147778908412}],"sentiment":"negative","sentiment_score":-0.34628023561977206,"num_words":42,"start":165.40999,"end":192.49},{"sentences":[{"text":"And standard standard delivery $20, I guess, still.","start":220.42001,"end":224.52,"sentiment":"neutral","sentiment_score":-0.05742136645130813},{"text":"For a standard delivery free.","start":226.26001,"end":228.12001,"sentiment":"neutral","sentiment_score":0.040557993948459624},{"text":"Well, I don't have the 20 Visa either.","start":246.73999,"end":249.21999,"sentiment":"neutral","sentiment_score":-0.1687071155756712},{"text":"I well, that wasn't I'm wasn't aware if that was gonna be the case, that I have to pay delivery fee.","start":249.21999,"end":259.595,"sentiment":"neutral","sentiment_score":-0.15984847715922765},{"text":"Okay.","start":276.91,"end":277.41,"sentiment":"neutral","sentiment_score":0.04716672003269195}],"sentiment":"neutral","sentiment_score":-0.11432300434382849,"num_words":43,"start":220.42001,"end":277.41},{"sentences":[{"text":"Well, this costing me more in the longer.","start":322.78497,"end":324.865,"sentiment":"negative","sentiment_score":-0.49404022097587585},{"text":"This is costing me more.","start":324.865,"end":326.56497,"sentiment":"negative","sentiment_score":-0.6776780128479004},{"text":"This is costing me more in the long run than what I'm expected, actually.","start":327.185,"end":331.06,"sentiment":"negative","sentiment_score":-0.6638609979833875},{"text":"Yeah.","start":344.965,"end":345.285,"sentiment":"neutral","sentiment_score":0.026437165215611454},{"text":"We'll put the put the put the put the delivery fee on the on the account that is they add it to the add it to the account if need be, if that's okay.","start":345.285,"end":355.38,"sentiment":"neutral","sentiment_score":0.007296371075105579}],"sentiment":"neutral","sentiment_score":-0.2638750326136247,"num_words":62,"start":322.78497,"end":355.38},{"sentences":[{"text":"Can you put the delivery fee onto the add it to the account?","start":358.1,"end":361.4,"sentiment":"neutral","sentiment_score":-0.03974274073082667},{"text":"Okay.","start":365.62,"end":366.12,"sentiment":"neutral","sentiment_score":0.005635775625705719},{"text":"Do that.","start":366.5,"end":367.16,"sentiment":"neutral","sentiment_score":0.006304571405053139},{"text":"Whatever.","start":367.22,"end":367.72,"sentiment":"neutral","sentiment_score":0.003530258312821388},{"text":"A what, sir?","start":384.95,"end":385.93,"sentiment":"neutral","sentiment_score":0.001486935342351595}],"sentiment":"neutral","sentiment_score":-0.02452098233625293,"num_words":20,"start":358.1,"end":385.93},{"sentences":[{"text":"Okay.","start":395.935,"end":396.435,"sentiment":"neutral","sentiment_score":0.09837516397237778},{"text":"I just wanna be able to use my I just wanna be able to use my service that what I can applied for and see who is that.","start":397.615,"end":405.955,"sentiment":"neutral","sentiment_score":0.20297578083617346},{"text":"Yes.","start":713.97504,"end":714.47504,"sentiment":"neutral","sentiment_score":0.13093097507953644},{"text":"I'm not able to do that at this month at this moment.","start":729.15,"end":732.13,"sentiment":"negative","sentiment_score":-0.40284309536218643},{"text":"I don't have them coming through this for at the moment, so it's gonna have to wait.","start":732.83,"end":737.985,"sentiment":"negative","sentiment_score":-0.3485568402444615}],"sentiment":"neutral","sentiment_score":-0.08215178688198833,"num_words":59,"start":395.935,"end":737.985},{"sentences":[{"text":"It's gonna have to wait?","start":743.40497,"end":744.525,"sentiment":"neutral","sentiment_score":-0.19529013633728026},{"text":"I don't have the 20 I don't do not have the $20 for the delivery fee at this moment.","start":744.525,"end":749.60004,"sentiment":"negative","sentiment_score":-0.3742626732901523},{"text":"Alright.","start":758.78,"end":759.135,"sentiment":"neutral","sentiment_score":-0.052719663828611374},{"text":"I don't have it, but I do not.","start":759.295,"end":761.875,"sentiment":"neutral","sentiment_score":-0.17867033183574677},{"text":"Yeah.","start":781.02,"end":781.34,"sentiment":"neutral","sentiment_score":0.002259436994791031}],"sentiment":"neutral","sentiment_score":-0.28139012810938496,"num_words":34,"start":743.40497,"end":781.34},{"sentences":[{"text":"Well, I'm working away that I had to pay for for the what is it?","start":781.34,"end":788.495,"sentiment":"neutral","sentiment_score":-0.12226147055625916},{"text":"That $20.","start":788.495,"end":789.635,"sentiment":"neutral","sentiment_score":-0.20650358498096466},{"text":"It's unexpected.","start":790.255,"end":790.995,"sentiment":"negative","sentiment_score":-0.3928644061088562},{"text":"Yeah.","start":791.775,"end":792.275,"sentiment":"neutral","sentiment_score":-0.06103888526558876},{"text":"Well, I I would it was unexpected, so I'm gonna have to wait until I'd be able to have that done too.","start":797.775,"end":805.75995,"sentiment":"neutral","sentiment_score":-0.26861638169397006}],"sentiment":"neutral","sentiment_score":-0.21436326959658236,"num_words":42,"start":781.34,"end":805.75995},{"sentences":[{"text":"I don't have the delivery fee.","start":829.565,"end":831.325,"sentiment":"neutral","sentiment_score":-0.26842178652683896},{"text":"My name is express department.","start":831.325,"end":833.26996,"sentiment":"neutral","sentiment_score":-0.15826378166675567},{"text":"I can't have what I'm gonna get that.","start":835.32996,"end":838.31,"sentiment":"neutral","sentiment_score":-0.12346284464001656},{"text":"When I do when I came when I came, I will.","start":842.13,"end":845.19,"sentiment":"neutral","sentiment_score":-0.07608945667743683},{"text":"Just just I don't let's just stay at the moment.","start":845.57,"end":848.20496,"sentiment":"neutral","sentiment_score":-0.2532220870256424}],"sentiment":"neutral","sentiment_score":-0.16896893195807933,"num_words":40,"start":829.565,"end":848.20496},{"sentences":[{"text":"At this moment, I don't know.","start":848.20496,"end":849.985,"sentiment":"neutral","sentiment_score":-0.20911437769730887},{"text":"Yeah.","start":880.735,"end":880.975,"sentiment":"neutral","sentiment_score":0.03286900371313095},{"text":"Well, when I have that $20 delivered before the delivery, well, I'll let you know.","start":880.975,"end":885.935,"sentiment":"neutral","sentiment_score":0.005198940013845761},{"text":"Take care.","start":885.935,"end":886.495,"sentiment":"neutral","sentiment_score":0.023158200550824404},{"text":"Ma'am, I'll get back to you.","start":886.495,"end":887.775,"sentiment":"neutral","sentiment_score":0.2678498526414235}],"sentiment":"neutral","sentiment_score":0.01698607848957181,"num_words":30,"start":848.20496,"end":887.775},{"sentences":[{"text":"Thank you.","start":887.775,"end":888.515,"sentiment":"positive","sentiment_score":0.3527912423014641}],"sentiment":"positive","sentiment_score":0.3527912423014641,"num_words":2,"start":887.775,"end":888.515}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Speaking.\n\nChannel 0: Hi. My name is Mary. I'm calling from Airtel. May I speak with Alexander?\n\nChannel 1: What are you regarding, sir?\n\nChannel 0: My name is Mary from Airtel.\n\nChannel 1: Then what are you after, sir? What is regarding for?\n\nChannel 0: Yeah. I'm just bringing up regarding your conversation earlier with our technical support team, Maureen, about the router.\n\nChannel 1: And you?\n\nChannel 0: Yeah. So for this one, Alexander, I just wanna follow-up. How would you like to proceed since you mentioned earlier that you wanna switch to twenty four months contract to avail the free router. Correct?\n\nChannel 1: Well Yeah. Well, if I bought it if if I would've known that that I would have to pay for a Rada for 200 and something dollars, I would've went to the twenty four months for sure.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: actually\n\nChannel 1: want I\n\nChannel 0: the\n\nChannel 1: want\n\nChannel 0: best.\n\nChannel 1: yeah. At the end of the day, I want Internet to use that. So I'm not then and as well\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: No\n\nChannel 1: the\n\nChannel 0: worries.\n\nChannel 1: benefit\n\nChannel 0: And\n\nChannel 1: for the benefit of using Internet.\n\nChannel 0: yeah. We also want\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: just\n\nChannel 0: to connect, yeah, to your Internet as soon as possible, Dan. That's why we've been\n\nChannel 1: wanna\n\nChannel 0: I mean, we are working\n\nChannel 1: Yeah.\n\nChannel 0: on that.\n\nChannel 1: Well, I do see\n\nChannel 0: No\n\nChannel 1: if\n\nChannel 0: worries.\n\nChannel 1: I do not what's gonna be this much of a doctor. I'm sorry.\n\nChannel 0: Yeah. I I actually checked it online, and it was compatible. There could be an error while checking the compatibility with your router to the fiber optic. But no worries. No stress.\n\nWe will since you are going to switch to twenty four month contract, you'll have your free router delivered by us. For us to process and dispatch the router right away, we need you to settle the delivery fee. The standard fee cost $20, and the standard express postage is $30.\n\nChannel 1: What's the $20 for, sir?\n\nChannel 0: It's the standard delivery. The delivery takes three to five business days.\n\nChannel 1: Well, I don't have none of none money. What's the whether to pay you for any delivery or it I thought, well, I was paying for the the Internet and, well, I was asked if I had my own router, my own modem. I said yes, and they said I could use that. And, well, obviously, not now. Well, I've been told, well, either I've gotta pay $207 for a router or switch to a twenty four month plan that's with that free router, and now I've gotta pay $20 for a for a delivery\n\nChannel 0: Delivery\n\nChannel 1: fee.\n\nChannel 0: and fee. Yes.\n\nChannel 1: Yeah. That's that's stupid. Because then how can I when I didn't know what I didn't ask to to know? I didn't know to know what. Either way.\n\nChannel 0: I'm sorry?\n\nChannel 1: I didn't know that that or what it would have been all this stuff around.\n\nChannel 0: So for this one, Alexander, the best option is to, yeah, to switch for twenty four months. But for us to for you to get connected, we need to settle the payments either a standard delivery or express postage rather\n\nChannel 1: And\n\nChannel 0: than\n\nChannel 1: standard standard delivery $20, I guess, still. For\n\nChannel 0: yeah.\n\nChannel 1: a standard\n\nChannel 0: It's 20\n\nChannel 1: delivery free.\n\nChannel 0: it's the standard delivery is $20. You don't have to pay for the router since it's free. But for the standard delivery, you you will need to shoulder the delivery before either standard or express postage.\n\nChannel 1: Well, I don't have the 20 Visa either. I well, that wasn't I'm wasn't aware if that was gonna be the case, that I have to pay\n\nChannel 0: Well,\n\nChannel 1: delivery fee.\n\nChannel 0: as we speak, your your service is actually activated, and we've we're just waiting for you to have a router and to be connected to your Internet.\n\nChannel 1: Okay.\n\nChannel 0: Please note that you that since it's already activated, your service has been commenced. Any discount and free I mean, every discount has been applied for your service or your account since it's been activated. So if we are yet to purchase or pay for or settle the delivery fee, the days of you I mean, the days are running and you're not yet connected, We just want you to make sure that you are getting the service as usual. Like, you are you're gonna be connected to your Internet\n\nChannel 1: Well, this costing\n\nChannel 0: connection\n\nChannel 1: me more\n\nChannel 0: as\n\nChannel 1: in the\n\nChannel 0: soon\n\nChannel 1: longer.\n\nChannel 0: as possible.\n\nChannel 1: This is costing me more. This is costing me more in the long run than what I'm expected, actually.\n\nChannel 0: Yeah. Please also know, Alexandria, that we actually made an exemption for this I mean, on your account specifically. Actually, we\n\nChannel 1: Yeah. We'll put the put\n\nChannel 0: always\n\nChannel 1: the put the put the delivery fee on the on the account that is they add it to the add it to the account if need be, if that's okay.\n\nChannel 0: I'm sorry?\n\nChannel 1: Can you put the delivery fee onto the add it to the account?\n\nChannel 0: Sure. Please give me one second. Hold\n\nChannel 1: Okay.\n\nChannel 0: on.\n\nChannel 1: Do that. Whatever.\n\nChannel 0: Would it be the standard or the express one? The standard. Just give me one second. Hold on. I'll be putting you on hold for a minute or two, and I'll get back to you.\n\nOkay?\n\nChannel 1: A what, sir?\n\nChannel 0: I'll be putting you on hold to create an invoice for your standard delivery fee so that you can settle for it, and we can dispatch your router.\n\nChannel 1: Okay.\n\nChannel 0: Thank\n\nChannel 1: I just\n\nChannel 0: you.\n\nChannel 1: wanna be able to\n\nChannel 0: I'll\n\nChannel 1: use\n\nChannel 0: get\n\nChannel 1: my I just wanna be able\n\nChannel 0: yes.\n\nChannel 1: to use my service that what I can applied for and see who is that.\n\nChannel 0: Mhmm. So I'll get back to you. Okay? Hold Hello, Alexander. Thank you\n\nChannel 1: Yes.\n\nChannel 0: so much for holding. I've already generated an invoice for your standard delivery postage for $20. If you'd like, I can help you making the payment online.\n\nChannel 1: I'm not able to do that at this month at this moment. I don't have them coming through this for at the moment, so it's gonna have to wait.\n\nChannel 0: I'm sorry?\n\nChannel 1: It's\n\nChannel 0: Were\n\nChannel 1: gonna have to\n\nChannel 0: you\n\nChannel 1: wait? I don't have the 20 I don't do not have the $20 for the delivery fee at this moment.\n\nChannel 0: Weren't you able to pay or settle the $20 payment today?\n\nChannel 1: Alright. I don't have it, but I do not.\n\nChannel 0: If I may ask, when do we expect for you to say I mean, settle the $20? Because your service has been activated, and we're just waiting for a router to be sent to you for\n\nChannel 1: Yeah.\n\nChannel 0: you to\n\nChannel 1: Well,\n\nChannel 0: get collected.\n\nChannel 1: I'm working\n\nChannel 0: And\n\nChannel 1: away that I had to pay for for the what is it? That $20. It's\n\nChannel 0: Yeah.\n\nChannel 1: unexpected.\n\nChannel 0: Please know,\n\nChannel 1: Yeah.\n\nChannel 0: Alexander, that we've already made an exemption for our usual policy as\n\nChannel 1: Well,\n\nChannel 0: we\n\nChannel 1: I I would it was unexpected, so I'm gonna have\n\nChannel 0: normally\n\nChannel 1: to wait until I'd be able to have that done too.\n\nChannel 0: I mean, for us to active I mean, to dispatch the router, the delivery fee should be settled. I know. So if we could settle this delivery fee today, we will dispatch the router as soon as possible.\n\nChannel 1: I don't have the delivery fee. My name is express department. I can't\n\nChannel 0: Okay.\n\nChannel 1: have what I'm gonna\n\nChannel 0: So\n\nChannel 1: get that.\n\nChannel 0: if I may ask, when the when are you\n\nChannel 1: When I do when I came when I came, I will. Just just I don't let's just stay at the moment. At this moment, I don't know.\n\nChannel 0: Yeah. So for this one, Alexander, as I've mentioned earlier, your service has been activated and your bill for this month or starting when you activated has been I mean, already commenced. So you, without no router, you will not get connected to the Internet. You know, I just want to make sure that you're getting your Internet connection also with the amount\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: Well,\n\nChannel 0: you\n\nChannel 1: when\n\nChannel 0: paid\n\nChannel 1: I have\n\nChannel 0: as\n\nChannel 1: that\n\nChannel 0: well.\n\nChannel 1: $20 delivered before the delivery, well, I'll let you know. Take care. Ma'am, I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.014563878998160362}],"sentiment":"neutral","sentiment_score":0.014563878998160362,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Speaking.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.0175123680382967}],"sentiment":"neutral","sentiment_score":0.0175123680382967,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.037991348654031754},{"text":"My name is Mary.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.04814253933727741},{"text":"I'm calling from Airtel.","start":6.3199997,"end":7.62,"sentiment":"neutral","sentiment_score":0.05277806054800749},{"text":"May I speak with 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that.","start":837.49,"end":838.31,"sentiment":"neutral","sentiment_score":-0.09931394085288048}],"sentiment":"neutral","sentiment_score":-0.09931394085288048,"channel":1,"num_words":2,"start":837.49,"end":838.31},{"sentences":[{"text":"if I may ask, when the when are you","start":838.98004,"end":842.34,"sentiment":"neutral","sentiment_score":-0.055694813943571515}],"sentiment":"neutral","sentiment_score":-0.055694813943571515,"channel":0,"num_words":9,"start":838.98004,"end":842.34},{"sentences":[{"text":"When I do when I came when I came, I will.","start":842.13,"end":845.19,"sentiment":"neutral","sentiment_score":-0.07608945667743683},{"text":"Just just I don't let's just stay at the moment.","start":845.57,"end":848.20496,"sentiment":"neutral","sentiment_score":-0.2532220870256424},{"text":"At this moment, I don't know.","start":848.20496,"end":849.985,"sentiment":"neutral","sentiment_score":-0.20911437769730887}],"sentiment":"neutral","sentiment_score":-0.1712552281441512,"channel":1,"num_words":27,"start":842.13,"end":849.985},{"sentences":[{"text":"Yeah.","start":851.095,"end":851.415,"sentiment":"neutral","sentiment_score":-0.0487656444311142},{"text":"So for this one, Alexander, as I've mentioned earlier, your service has been activated and your bill for this month or starting when you activated has been I mean, already commenced.","start":851.415,"end":864.555,"sentiment":"neutral","sentiment_score":-0.007131522581461937},{"text":"So you, without no router, you will not get connected to the Internet.","start":865.29,"end":873.07,"sentiment":"neutral","sentiment_score":-0.10328118417125481},{"text":"You know, I just want to make sure that you're getting your Internet connection also with the 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have","start":881.375,"end":881.775,"sentiment":"neutral","sentiment_score":0.023221930488944054}],"sentiment":"neutral","sentiment_score":0.023221930488944054,"channel":1,"num_words":2,"start":881.375,"end":881.775},{"sentences":[{"text":"as","start":881.67694,"end":881.8369,"sentiment":"neutral","sentiment_score":0.017992675304412842}],"sentiment":"neutral","sentiment_score":0.017992675304412842,"channel":0,"num_words":1,"start":881.67694,"end":881.8369},{"sentences":[{"text":"that","start":881.775,"end":882.015,"sentiment":"neutral","sentiment_score":0.01517125964164734}],"sentiment":"neutral","sentiment_score":0.01517125964164734,"channel":1,"num_words":1,"start":881.775,"end":882.015},{"sentences":[{"text":"well.","start":881.8369,"end":882.3369,"sentiment":"neutral","sentiment_score":0.00909474492073059}],"sentiment":"neutral","sentiment_score":0.00909474492073059,"channel":0,"num_words":1,"start":881.8369,"end":882.3369},{"sentences":[{"text":"$20 delivered before the delivery, well, I'll let you know.","start":882.015,"end":885.935,"sentiment":"neutral","sentiment_score":-0.004538749717175961},{"text":"Take care.","start":885.935,"end":886.495,"sentiment":"neutral","sentiment_score":0.023158200550824404},{"text":"Ma'am, I'll get back to you.","start":886.495,"end":887.775,"sentiment":"neutral","sentiment_score":0.2678498526414235},{"text":"Thank you.","start":887.775,"end":888.515,"sentiment":"positive","sentiment_score":0.3527912423014641}],"sentiment":"neutral","sentiment_score":0.11568052521906794,"channel":1,"num_words":20,"start":882.015,"end":888.515}]},"summary":{"result":"success","short":"A representative from Airtel calls Alexander to follow up on his previous conversation with technical support regarding a router replacement. The representative explains that Alexander will have to pay a delivery fee of $20, but he can settle the payment for $20 if he pays the standard delivery fee. The representative also informs Alexander that his service has been activated and his bill for the current month is $21."},"intents":{"segments":[{"text":"My name is Mary. I'm calling from Airtel. May I speak with Alexander?","start_word":3,"end_word":15,"intents":[{"intent":"Contact alexander","confidence_score":0.0032597994}]},{"text":"I'm just bringing up regarding your conversation earlier with our technical support team, Maureen, about the router. And you?","start_word":38,"end_word":56,"intents":[{"intent":"Discuss router","confidence_score":0.14725135}]},{"text":"So for this one, Alexander, I just wanna follow-up. How would you like to proceed since you mentioned earlier that you wanna switch to twenty four months contract to avail the free router. Correct? Well Yeah.","start_word":58,"end_word":93,"intents":[{"intent":"Switch to contract","confidence_score":0.5929242}]},{"text":"I I actually checked it online, and it was compatible. There could be an error while checking the compatibility with your router to the fiber optic. But no worries.","start_word":224,"end_word":252,"intents":[{"intent":"Check compatibility with router","confidence_score":0.013954575}]},{"text":"We will since you are going to switch to twenty four month contract, you'll have your free router delivered by us. For us to process and dispatch the router right away, we need you to settle the delivery fee. The standard fee cost $20, and the standard express postage is $30.","start_word":255,"end_word":305,"intents":[{"intent":"Solve delivery fee","confidence_score":0.029052934}]},{"text":"Well, I've been told, well, either I've gotta pay $207 for a router or switch to a twenty four month plan that's with that free router, and now I've gotta pay $20 for a for a delivery Delivery fee. and fee.","start_word":381,"end_word":421,"intents":[{"intent":"Understand payment options","confidence_score":0.0049982495}]},{"text":"So if we are yet to purchase or pay for or settle the delivery fee, the days of you I mean, the days are running and you're not yet connected, We just want you to make sure that you are getting the service as usual.","start_word":655,"end_word":699,"intents":[{"intent":"Resolve delivery issue","confidence_score":0.006257964}]},{"text":"I don't have the 20 I don't do not have the $20 for the delivery fee at this moment. Weren't you able to pay or settle the $20 payment today? Alright.","start_word":1005,"end_word":1035,"intents":[{"intent":"Resolve delivery issue","confidence_score":0.0010727663}]},{"text":"Because your service has been activated, and we're just waiting for a router to be sent to you for Yeah.","start_word":1061,"end_word":1080,"intents":[{"intent":"Set up router","confidence_score":0.0010339505}]},{"text":"So you, without no router, you will not get connected to the Internet. You know, I just want to make sure that you're getting your Internet connection also with the amount Yeah.","start_word":1272,"end_word":1303,"intents":[{"intent":"Connect to internet","confidence_score":0.004463978}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking. Hi. My name is Mary. I'm calling from Airtel. May I speak with Alexander? What are you regarding, sir? My name is Mary from Airtel. Then what are you after, sir? What is regarding for? Yeah. I'm just bringing up regarding your conversation earlier with our technical support team, Maureen, about the router. And you? Yeah. So for this one, Alexander, I just wanna follow-up. How would you like to proceed since you mentioned earlier that you wanna switch to twenty four months contract to avail the free router. Correct? Well Yeah. Well, if I bought it if if I would've known that that I would have to pay for a Rada for 200 and something dollars, I would've went to the twenty four months for sure. Yeah. But That's I actually want I the want best. yeah. At the end of the day, I want Internet to use that. So I'm not then and as well Yeah. for No the worries. benefit And for the benefit of using Internet. yeah. We also want I you just to connect, yeah, to your Internet as soon as possible, Dan. That's why we've been wanna I mean, we are working Yeah. on that. Well, I do see No if worries.","start_word":0,"end_word":209,"sentiment":"neutral","sentiment_score":-0.003581143682822585},{"text":"I do not what's gonna be this much of a doctor.","start_word":210,"end_word":220,"sentiment":"negative","sentiment_score":-0.4181564450263977},{"text":"I'm sorry. Yeah. I I actually checked it online, and it was compatible. There could be an error while checking the compatibility with your router to the fiber optic. But no worries. No stress. We will since you are going to switch to twenty four month contract, you'll have your free router delivered by us. For us to process and dispatch the router right away, we need you to settle the delivery fee. The standard fee cost $20, and the standard express postage is $30. What's the $20 for, sir? It's the standard delivery. The delivery takes three to five business days.","start_word":221,"end_word":322,"sentiment":"neutral","sentiment_score":0.10122965276241302},{"text":"Well, I don't have none of none money.","start_word":323,"end_word":330,"sentiment":"negative","sentiment_score":-0.4131282567977905},{"text":"What's the whether to pay you for any delivery or it I thought, well, I was paying for the the Internet and, well, I was asked if I had my own router, my own modem. I said yes, and they said I could use that. And, well, obviously, not now. Well, I've been told, well, either I've gotta pay $207 for a router or switch to a twenty four month plan that's with that free router, and now I've gotta pay $20 for a for a delivery Delivery fee. and fee. Yes. Yeah.","start_word":331,"end_word":423,"sentiment":"neutral","sentiment_score":-0.12504570186138153},{"text":"That's that's stupid. Because then how can I when I didn't know what I didn't ask to to know? I didn't know to know what.","start_word":424,"end_word":448,"sentiment":"negative","sentiment_score":-0.4275716543197632},{"text":"Either way. I'm sorry? I didn't know that that or what it would have been all this stuff around. So for this one, Alexander, the best option is to, yeah, to switch for twenty four months. But for us to for you to get connected, we need to settle the payments either a standard delivery or express postage rather And than standard standard delivery $20, I guess, still. yeah. For a standard It's 20 delivery free. it's the standard delivery is $20. You don't have to pay for the router since it's free. But for the standard delivery, you you will need to shoulder the delivery before either standard or express postage. Well, I don't have the 20 Visa either. I well, that wasn't I'm wasn't aware if that was gonna be the case, that I have to pay Well, delivery fee. as we speak, your your service is actually activated, and we've we're just waiting for you to have a router and to be connected to your Internet. Okay. Please note that you that since it's already activated, your service has been commenced. Any discount and free I mean, every discount has been applied for your service or your account since it's been activated. So if we are yet to purchase or pay for or settle the delivery fee, the days of you I mean, the days are running and you're not yet connected, We just want you to make sure that you are getting the service as usual. Like, you are you're gonna be connected to your Internet Well, this costing connection me more as in the soon longer.","start_word":449,"end_word":719,"sentiment":"neutral","sentiment_score":-0.03856133910177818},{"text":"as possible. This is costing me more. This is costing me more in the long run than what I'm expected, actually.","start_word":720,"end_word":740,"sentiment":"negative","sentiment_score":-0.6308477520942688},{"text":"Yeah. Please also know, Alexandria, that we actually made an exemption for this I mean, on your account specifically. Actually, we Yeah. We'll put the put always the put the put the delivery fee on the on the account that is they add it to the add it to the account if need be, if that's okay. I'm sorry? Can you put the delivery fee onto the add it to the account? Sure. Please give me one second. Hold Okay. on. Do that. Whatever. Would it be the standard or the express one? The standard. Just give me one second. Hold on. I'll be putting you on hold for a minute or two, and I'll get back to you. Okay? A what, sir? I'll be putting you on hold to create an invoice for your standard delivery fee so that you can settle for it, and we can dispatch your router. Okay. Thank I just you. wanna be able to I'll use get my I just wanna be able yes. to use my service that what I can applied for and see who is that. Mhmm. So I'll get back to you. Okay? Hold Hello, Alexander. Thank you Yes. so much for holding. I've already generated an invoice for your standard delivery postage for $20. If you'd like, I can help you making the payment online.","start_word":741,"end_word":966,"sentiment":"neutral","sentiment_score":0.04233328998088837},{"text":"I'm not able to do that at this month at this moment. I don't have them coming through this for at the moment, so it's gonna have to wait.","start_word":967,"end_word":995,"sentiment":"negative","sentiment_score":-0.3728937208652496},{"text":"I'm sorry? It's Were gonna have to you wait?","start_word":996,"end_word":1004,"sentiment":"neutral","sentiment_score":-0.17988437414169312},{"text":"I don't have the 20 I don't do not have the $20 for the delivery fee at this moment.","start_word":1005,"end_word":1023,"sentiment":"negative","sentiment_score":-0.37149906158447266},{"text":"Weren't you able to pay or settle the $20 payment today? Alright. I don't have it, but I do not. If I may ask, when do we expect for you to say I mean, settle the $20? Because your service has been activated, and we're just waiting for a router to be sent to you for Yeah. you to Well, get collected. I'm working And away that I had to pay for for the what is it? That $20.","start_word":1024,"end_word":1102,"sentiment":"neutral","sentiment_score":-0.1117204949259758},{"text":"It's Yeah. unexpected.","start_word":1103,"end_word":1105,"sentiment":"negative","sentiment_score":-0.37487325072288513},{"text":"Please know, Yeah. Alexander, that we've already made an exemption for our usual policy as Well, we I I would it was unexpected, so I'm gonna have normally to wait until I'd be able to have that done too. I mean, for us to active I mean, to dispatch the router, the delivery fee should be settled. I know. So if we could settle this delivery fee today, we will dispatch the router as soon as possible. I don't have the delivery fee. My name is express department. I can't Okay. have what I'm gonna So get that. if I may ask, when the when are you When I do when I came when I came, I will. Just just I don't let's just stay at the moment. At this moment, I don't know. Yeah. So for this one, Alexander, as I've mentioned earlier, your service has been activated and your bill for this month or starting when you activated has been I mean, already commenced. So you, without no router, you will not get connected to the Internet. You know, I just want to make sure that you're getting your Internet connection also with the amount Yeah. that Well, you when paid I have as that well. $20 delivered before the delivery, well, I'll let you know. Take care. Ma'am, I'll get back to you.","start_word":1106,"end_word":1331,"sentiment":"neutral","sentiment_score":-0.08072609012633299},{"text":"Thank you.","start_word":1332,"end_word":1333,"sentiment":"positive","sentiment_score":0.7416161894798279}],"average":{"sentiment":"neutral","sentiment_score":-0.06271741876554726}}}}