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But we need to make sure his last employer contribution goes in, which should be around about the eighth. So when I had a look at his super, he was getting employer contributions in every basically, every Tuesday. So, realistically, in and around the September 8 is when the last employer contribution should be in. And then once we receive that, then we can do the pension application and send it off. Well, then we can send it off to have it all done. You can sign it if you if you want him to. It's absolutely fine. Would I just wouldn't submit it until then because I'm moving into pension phase. But you can get him to sign it now. It's no problem at all. We can That's alright. I wonder if they just set it up automatically or whether they ask us when they open it. I've never done a PC application either, to be honest with you. Yeah. It's fine. Yeah. Just letting know that we're getting him to sign it now, but we'll just need to confirm when his last employer contribution goes in. So just so just so he can know, can he let you know we're last employer contribution, like, when he received confirmation that the last payment has gone through so we can check the last employer contribution? And that will submit the application, like, on that date so we don't miss the employer contribution because it can't go with pension phase. It has to go into Zuper. And then yeah. And, like like, you can call him on the eighth. He's like, happy birthday. I'm submitting the application now. I can see your pension payment's gone in. I'm just confirming that this is the last one. We shouldn't be expecting any more. He'll be able to confirm whether there's any more expected or not or he should be able to because he would have received his last pay slip at that point. And then he's like, hey. We're gonna submit it now. We'll get your first pension payment drawn down. Their pension payments to start with should be 1,250 because she's gonna contribute that $50 back into her super into the accumulation phase. Yeah. Yep. Perfect. That's okay. No problem at all. Easy done. Thanks, 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I'm good. How are you? Good. Yeah.\n\nYeah. Absolutely. Yes. Yes. Okay.\n\nYep. Correct. Yes. Yep. Mhmm.\n\nYeah. Yeah. Mhmm. Mhmm. Yeah.\n\nBut we need to make sure his last employer contribution goes in, which should be around about the eighth. So when I had a look at his super, he was getting employer contributions in every basically, every Tuesday. So, realistically, in and around the September 8 is when the last employer contribution should be in. And then once we receive that, then we can do the pension application and send it off. Well, then we can send it off to have it all done.\n\nYou can sign it if you if you want him to. It's absolutely fine. Would I just wouldn't submit it until then because I'm moving into pension phase. But you can get him to sign it now. It's no problem at all.\n\nWe can That's alright. I wonder if they just set it up automatically or whether they ask us when they open it. I've never done a PC application either, to be honest with you. Yeah. It's fine.\n\nYeah. Just letting know that we're getting him to sign it now, but we'll just need to confirm when his last employer contribution goes in. So just so just so he can know, can he let you know we're last employer contribution, like, when he received confirmation that the last payment has gone through so we can check the last employer contribution? And that will submit the application, like, on that date so we don't miss the employer contribution because it can't go with pension phase. It has to go into Zuper.\n\nAnd then yeah. And, like like, you can call him on the eighth. He's like, happy birthday. I'm submitting the application now. I can see your pension payment's gone in.\n\nI'm just confirming that this is the last one. We shouldn't be expecting any more. He'll be able to confirm whether there's any more expected or not or he should be able to because he would have received his last pay slip at that point. And then he's like, hey. We're gonna submit it now.\n\nWe'll get your first pension payment drawn down. Their pension payments to start with should be 1,250 because she's gonna contribute that $50 back into her super into the accumulation phase. Yeah. Yep. Perfect.\n\nThat's okay. No problem at all. Easy done. Thanks, Jessica.","paragraphs":[{"sentences":[{"text":"Hey, Jack.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.14434516429901123},{"text":"I'm good.","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.556865394115448},{"text":"How are 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go with pension phase.","start":210.67,"end":218.77501,"sentiment":"neutral","sentiment_score":0.04967487510293722},{"text":"It has to go into Zuper.","start":218.77501,"end":220.55501,"sentiment":"neutral","sentiment_score":-0.001398237111667792}],"sentiment":"neutral","sentiment_score":0.07756339452917808,"num_words":92,"start":190.275,"end":220.55501},{"sentences":[{"text":"And then yeah.","start":221.975,"end":223.255,"sentiment":"neutral","sentiment_score":0.1530582457780838},{"text":"And, like like, you can call him on the eighth.","start":223.255,"end":225.015,"sentiment":"neutral","sentiment_score":0.21445748209953308},{"text":"He's like, happy birthday.","start":225.015,"end":226.05501,"sentiment":"positive","sentiment_score":0.4016314446926117},{"text":"I'm submitting the application now.","start":226.05501,"end":227.755,"sentiment":"neutral","sentiment_score":0.3241966724395752},{"text":"I can see your pension payment's gone 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How are you going? Yeah. I'm very good. Thank you. I just was I was gonna I was gonna change you, but I thought it's so much easier to call, and I saw you on a phone. No break. So are you okay just for a quick chat? Yeah. Perfect. I just called Mario Zata, so his dad. I got his bank got his bank details off him for his pension. Now I'm so, yeah, just wanted to get full clarification because he's obviously, his last day works the September 8. And in your SOA, it's got we're gonna draw down the big amount of, like, 1,200 a week or whatever until he gets the Centrelink pension. Now he's he's he's 67, obviously, on the September 8, that last day of work. So I I also I've got I had in here in his pension projects, Samantha set them up, I believe. Yeah. She obviously did, but she had them set for about twelve days away. Is that for a reason, or was she just giving me time to sort that out? Because twelve days takes us to, like, the September 2. So the I don't think it was for a reason. I think it was just she was pushing it down the track in case I was busy. If we if I set this pension up and get it signed, and would should should I set this I I'm just thinking that the first pension payment date. Is that just as soon as possible, or do you want it Yep. Okay. Okay. If I get into site okay. If we just do if I preemptively because I might just I I might email him because I let him know that there'd be an order sign coming through today. But if we're just gonna put it off till then yeah. Yeah. Yeah. Of course. I'm just yeah. I'm just thinking I've never done a BT one. I've got the form in front of me. It's all good. I'm just wondering if they asked for a a first payment date or if they're just gonna do it when let me scanning through. I think they actually asked for a first payment date. Oh, I think it alright. So if I just if I if I alright. I'm gonna I'm gonna mock this up and send him through and get him to sign up purely because I saw I told him it was gonna come through today, but there's nowhere on here that asked for a date. So I'm I'll just get that done, and then I'll I'll put it in the calendar to, yeah, not submit it, obviously, until after the September 8. Yep. Yeah. Yeah. Of course. Yep. Yep. Yep. Yep. Yep. Yep. I saw that. That's all good. Cool. Perfect. Alright, Dana. Sounds good. Thanks for your help. K. K. 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Dana. How are you going? Yeah. I'm very good. Thank you.\n\nI just was I was gonna I was gonna change you, but I thought it's so much easier to call, and I saw you on a phone. No break. So are you okay just for a quick chat? Yeah. Perfect.\n\nI just called Mario Zata, so his dad. I got his bank got his bank details off him for his pension. Now I'm so, yeah, just wanted to get full clarification because he's obviously, his last day works the September 8. And in your SOA, it's got we're gonna draw down the big amount of, like, 1,200 a week or whatever until he gets the Centrelink pension. Now he's he's he's 67, obviously, on the September 8, that last day of work.\n\nSo I I also I've got I had in here in his pension projects, Samantha set them up, I believe. Yeah. She obviously did, but she had them set for about twelve days away. Is that for a reason, or was she just giving me time to sort that out? Because twelve days takes us to, like, the September 2.\n\nSo the I don't think it was for a reason. I think it was just she was pushing it down the track in case I was busy. If we if I set this pension up and get it signed, and would should should I set this I I'm just thinking that the first pension payment date. Is that just as soon as possible, or do you want it Yep. Okay.\n\nOkay. If I get into site okay. If we just do if I preemptively because I might just I I might email him because I let him know that there'd be an order sign coming through today. But if we're just gonna put it off till then yeah. Yeah.\n\nYeah. Of course. I'm just yeah. I'm just thinking I've never done a BT one. I've got the form in front of me.\n\nIt's all good. I'm just wondering if they asked for a a first payment date or if they're just gonna do it when let me scanning through. I think they actually asked for a first payment date. Oh, I think it alright. So if I just if I if I alright.\n\nI'm gonna I'm gonna mock this up and send him through and get him to sign up purely because I saw I told him it was gonna come through today, but there's nowhere on here that asked for a date. So I'm I'll just get that done, and then I'll I'll put it in the calendar to, yeah, not submit it, obviously, until after the September 8. Yep. Yeah. Yeah.\n\nOf course. Yep. Yep. Yep. Yep.\n\nYep. Yep. I saw that. That's all good. Cool.\n\nPerfect. Alright, Dana. Sounds good. Thanks for your help. K.\n\nK. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Dana.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.24542110413312912},{"text":"How are you going?","start":3.36,"end":4.18,"sentiment":"neutral","sentiment_score":0.3228403329849243},{"text":"Yeah.","start":5.68,"end":5.92,"sentiment":"positive","sentiment_score":0.45152509212493896},{"text":"I'm very good.","start":5.92,"end":6.64,"sentiment":"positive","sentiment_score":0.6425436536471049},{"text":"Thank you.","start":6.64,"end":7.3799996,"sentiment":"positive","sentiment_score":0.6977890133857727}],"sentiment":"positive","sentiment_score":0.4630781350036462,"num_words":12,"start":2.72,"end":7.3799996},{"sentences":[{"text":"I just was I was gonna I was gonna change you, but I thought it's so much easier to call, and I saw you on a phone.","start":7.7599998,"end":12.32,"sentiment":"neutral","sentiment_score":0.15264932480123308},{"text":"No break.","start":12.32,"end":12.88,"sentiment":"neutral","sentiment_score":0.09680275991559029},{"text":"So are you okay just for a quick chat?","start":12.88,"end":15.815,"sentiment":"neutral","sentiment_score":0.09687968840201695},{"text":"Yeah.","start":16.914999,"end":17.395,"sentiment":"neutral","sentiment_score":0.2118554562330246},{"text":"Perfect.","start":17.395,"end":17.895,"sentiment":"positive","sentiment_score":0.38688552379608154}],"sentiment":"neutral","sentiment_score":0.14464488662779332,"num_words":40,"start":7.7599998,"end":17.895},{"sentences":[{"text":"I just called Mario Zata, so his dad.","start":18.275,"end":21.095,"sentiment":"neutral","sentiment_score":0.1334141669794917},{"text":"I got his bank got his bank details off him for his pension.","start":21.715,"end":24.535,"sentiment":"neutral","sentiment_score":0.04907492949412419},{"text":"Now I'm so, yeah, just wanted to get full clarification because he's obviously, his last day works the September 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twelve days away.","start":59.570004,"end":63.890003,"sentiment":"neutral","sentiment_score":-0.07709545040359864},{"text":"Is that for a reason, or was she just giving me time to sort that out?","start":63.890003,"end":67.25,"sentiment":"neutral","sentiment_score":-0.08699719002470374},{"text":"Because twelve days takes us to, like, the September 2.","start":67.25,"end":71.425,"sentiment":"neutral","sentiment_score":-0.06861081719398499}],"sentiment":"neutral","sentiment_score":-0.055379796664540966,"num_words":60,"start":52.545,"end":71.425},{"sentences":[{"text":"So the I don't think it was for a reason.","start":71.425,"end":73.425,"sentiment":"neutral","sentiment_score":-0.10923599451780319},{"text":"I think it was just she was pushing it down the track in case I was busy.","start":73.425,"end":76.645004,"sentiment":"neutral","sentiment_score":-0.1127815899603507},{"text":"If we if I set this pension up and get it signed, and would should should I set this I I'm just thinking that the first pension payment date.","start":77.905,"end":87.42,"sentiment":"neutral","sentiment_score":-0.004822878937782912},{"text":"Is that just as soon as possible, or do you want it Yep.","start":87.48,"end":106.075,"sentiment":"neutral","sentiment_score":-0.01535309306704081},{"text":"Okay.","start":119.75,"end":120.25,"sentiment":"neutral","sentiment_score":0.1309284269809723}],"sentiment":"neutral","sentiment_score":-0.045973889237003664,"num_words":70,"start":71.425,"end":120.25},{"sentences":[{"text":"Okay.","start":120.630005,"end":121.130005,"sentiment":"neutral","sentiment_score":0.11446931958198547},{"text":"If I get into site okay.","start":121.590004,"end":123.93,"sentiment":"neutral","sentiment_score":0.12170017510652542},{"text":"If we just do if I preemptively because I might just I I might email him because I let him know that there'd be an order sign coming through 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form in front of me.","start":146.90001,"end":148.1,"sentiment":"neutral","sentiment_score":0.24063189700245857}],"sentiment":"neutral","sentiment_score":0.13588861724280793,"num_words":23,"start":140.16501,"end":148.1},{"sentences":[{"text":"It's all good.","start":148.1,"end":148.66,"sentiment":"positive","sentiment_score":0.6023073395093282},{"text":"I'm just wondering if they asked for a a first payment date or if they're just gonna do it when let me scanning through.","start":148.66,"end":158.25499,"sentiment":"neutral","sentiment_score":0.0024240192336340747},{"text":"I think they actually asked for a first payment date.","start":159.75499,"end":162.33499,"sentiment":"neutral","sentiment_score":0.0196570860221982},{"text":"Oh, I think it alright.","start":164.155,"end":165.83499,"sentiment":"neutral","sentiment_score":0.16973556578159332},{"text":"So if I just if I if I alright.","start":165.83499,"end":167.625,"sentiment":"neutral","sentiment_score":-0.018010619406898815}],"sentiment":"neutral","sentiment_score":0.05388728616868749,"num_words":51,"start":148.1,"end":167.625},{"sentences":[{"text":"I'm gonna I'm gonna mock this up and send him through and get him to sign up purely because I saw I told him it was gonna come through today, but there's nowhere on here that asked for a date.","start":172.28,"end":183.08,"sentiment":"neutral","sentiment_score":-0.04817382912151515},{"text":"So I'm I'll just get that done, and then I'll I'll put it in the calendar to, yeah, not submit it, obviously, until after the September 8.","start":183.08,"end":189.70502,"sentiment":"neutral","sentiment_score":0.0066843193921226046},{"text":"Yep.","start":198.965,"end":199.465,"sentiment":"neutral","sentiment_score":0.06845445930957794},{"text":"Yeah.","start":221.225,"end":221.46501,"sentiment":"neutral","sentiment_score":0.058856770396232605},{"text":"Yeah.","start":221.46501,"end":221.785,"sentiment":"neutral","sentiment_score":0.08374476432800293}],"sentiment":"neutral","sentiment_score":-0.02193457924627832,"num_words":70,"start":172.28,"end":221.785},{"sentences":[{"text":"Of course.","start":221.785,"end":222.445,"sentiment":"neutral","sentiment_score":0.11571499705314636},{"text":"Yep.","start":241.64,"end":242.14,"sentiment":"neutral","sentiment_score":0.05119699984788895},{"text":"Yep.","start":250.195,"end":250.435,"sentiment":"neutral","sentiment_score":0.12072649598121644},{"text":"Yep.","start":250.435,"end":250.935,"sentiment":"neutral","sentiment_score":0.12248280644416808},{"text":"Yep.","start":255.715,"end":256.115,"sentiment":"neutral","sentiment_score":0.08326821029186249}],"sentiment":"neutral","sentiment_score":0.10151741777857144,"num_words":6,"start":221.785,"end":256.115},{"sentences":[{"text":"Yep.","start":256.115,"end":256.515,"sentiment":"neutral","sentiment_score":0.077095627784729},{"text":"Yep.","start":256.515,"end":256.835,"sentiment":"neutral","sentiment_score":0.06433691084384918},{"text":"I saw that.","start":256.835,"end":257.395,"sentiment":"neutral","sentiment_score":0.03704090416431427},{"text":"That's all good.","start":257.395,"end":258.36,"sentiment":"positive","sentiment_score":0.7438480456670126},{"text":"Cool.","start":258.91998,"end":259.31998,"sentiment":"positive","sentiment_score":0.7652251720428467}],"sentiment":"positive","sentiment_score":0.3610360622406006,"num_words":9,"start":256.115,"end":259.31998},{"sentences":[{"text":"Perfect.","start":259.31998,"end":259.71997,"sentiment":"positive","sentiment_score":0.7693319320678711},{"text":"Alright, Dana.","start":259.71997,"end":260.36,"sentiment":"positive","sentiment_score":0.6532142162322998},{"text":"Sounds good.","start":260.36,"end":260.91998,"sentiment":"positive","sentiment_score":0.8144695460796356},{"text":"Thanks for your help.","start":260.91998,"end":261.97998,"sentiment":"positive","sentiment_score":0.8539335429668427},{"text":"K.","start":264.43997,"end":264.93997,"sentiment":"neutral","sentiment_score":0.15093675255775452}],"sentiment":"positive","sentiment_score":0.7271370381116867,"num_words":10,"start":259.31998,"end":264.93997},{"sentences":[{"text":"K.","start":265.0,"end":265.24,"sentiment":"neutral","sentiment_score":0.16928735375404358},{"text":"Bye.","start":265.24,"end":265.74,"sentiment":"neutral","sentiment_score":0.24514362215995789}],"sentiment":"neutral","sentiment_score":0.20721548795700073,"num_words":2,"start":265.0,"end":265.74}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey, Jack.\n\nChannel 1: Hey, Dana. How are you going?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Yeah. I'm very good. Thank you. I just was I was gonna I was gonna change you, but I thought it's so much easier to call, and I saw you on a phone. No break.\n\nChannel 0: Good.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: are you okay just for a quick chat?\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: Yeah. Perfect. I just called Mario Zata, so his dad.\n\nChannel 0: Yes. Yes.\n\nChannel 1: I got his bank got his bank details off him for his pension.\n\nChannel 0: Okay.\n\nChannel 1: Now I'm so, yeah, just wanted to get full clarification because he's obviously, his last day works the September 8.\n\nChannel 0: Yep.\n\nChannel 1: And in your SOA, it's got we're gonna draw down the big amount of, like, 1,200 a week or whatever until he gets the Centrelink pension.\n\nChannel 0: Correct. Yes.\n\nChannel 1: Now he's he's he's 67, obviously, on the September 8, that last day of work. So\n\nChannel 0: Yep.\n\nChannel 1: I I also I've got I had in here in his pension projects, Samantha set them up, I believe. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: She obviously did, but she had them set for about twelve days away. Is that for a reason, or was she just giving me time to sort that out? Because twelve\n\nChannel 0: Yeah.\n\nChannel 1: days takes us to, like, the September 2. So the I don't think it was for a reason. I think it was just she was pushing it down the track in case I was busy.\n\nChannel 0: Yeah.\n\nChannel 1: If we if I set this pension up and get it signed,\n\nChannel 0: Mhmm.\n\nChannel 1: and would should should I set this I I'm just thinking that the first pension payment date. Is that just as\n\nChannel 0: Mhmm.\n\nChannel 1: soon as possible, or do you want it\n\nChannel 0: Yeah. But we need to make sure his last employer contribution goes in, which should be around about the eighth. So when I had a look at his super, he was getting employer contributions in every basically, every Tuesday. So, realistically,\n\nChannel 1: Yep.\n\nChannel 0: in and around the September 8 is when the last employer contribution should be in. And then once we receive that, then we can do the pension application and send it off. Well, then we can send it off to have it all done.\n\nChannel 1: Okay. Okay. If I get into site okay. If we just do if I preemptively because I might just I I might email him because I let him know that there'd be an order sign coming through today. But if we're just gonna put\n\nChannel 0: You can\n\nChannel 1: it\n\nChannel 0: sign\n\nChannel 1: off till\n\nChannel 0: it if you\n\nChannel 1: then\n\nChannel 0: if you want him to. It's absolutely fine. Would I just wouldn't submit it until then because I'm moving into pension phase.\n\nChannel 1: yeah. Yeah. Yeah.\n\nChannel 0: But you\n\nChannel 1: Of\n\nChannel 0: can\n\nChannel 1: course.\n\nChannel 0: get him\n\nChannel 1: I'm\n\nChannel 0: to\n\nChannel 1: just\n\nChannel 0: sign it now. It's no problem at all.\n\nChannel 1: yeah. I'm just thinking I've never done a BT one. I've got the form in front of me. It's all good. I'm just wondering if they asked for a a first payment date or if they're just gonna do it when let me\n\nChannel 0: We\n\nChannel 1: scanning\n\nChannel 0: can\n\nChannel 1: through. I think they actually asked for a first payment date.\n\nChannel 0: That's\n\nChannel 1: Oh,\n\nChannel 0: alright.\n\nChannel 1: I think it alright. So if\n\nChannel 0: I\n\nChannel 1: I just\n\nChannel 0: wonder\n\nChannel 1: if I\n\nChannel 0: if\n\nChannel 1: if I\n\nChannel 0: they just\n\nChannel 1: alright.\n\nChannel 0: set it up automatically or whether they ask us when they open it. I've never done a PC application either,\n\nChannel 1: I'm\n\nChannel 0: to be honest with you.\n\nChannel 1: gonna I'm gonna mock this up and send him through and get him to sign up purely because I saw I told him it was gonna come through today, but\n\nChannel 0: Yeah.\n\nChannel 1: there's\n\nChannel 0: It's\n\nChannel 1: nowhere\n\nChannel 0: fine.\n\nChannel 1: on here that asked for a date. So I'm I'll just get that done, and then I'll I'll put it in the calendar to, yeah, not submit it, obviously, until after the September 8.\n\nChannel 0: Yeah. Just letting know that we're getting him to sign it now, but we'll just need to confirm when his last employer contribution goes in. So just so\n\nChannel 1: Yep.\n\nChannel 0: just so he can know, can he let you know we're last employer contribution, like, when he received confirmation that the last payment has gone through so we can check the last employer contribution? And that will submit the application, like, on that date so we don't miss the employer contribution because it can't go with pension phase. It has to go into Zuper.\n\nChannel 1: Yeah. Yeah. Of course.\n\nChannel 0: And then yeah. And, like like, you can call him on the eighth. He's like, happy birthday. I'm submitting the application now. I can see your pension payment's gone in.\n\nI'm just confirming that this is the last one. We shouldn't be expecting any more. He'll be able to confirm whether there's any more expected or not or he should be able to because he would have received his last pay slip at that point. And then\n\nChannel 1: Yep.\n\nChannel 0: he's like, hey. We're gonna submit it now. We'll get your first pension payment drawn down. Their pension payments to start with should be 1,250\n\nChannel 1: Yep.\n\nChannel 0: because\n\nChannel 1: Yep.\n\nChannel 0: she's gonna contribute that $50 back into her super into the accumulation phase. Yeah.\n\nChannel 1: Yep. Yep. Yep. I saw that. That's all good.\n\nChannel 0: Yep.\n\nChannel 1: Cool.\n\nChannel 0: Perfect.\n\nChannel 1: Perfect. Alright, Dana. Sounds good. Thanks for your help.\n\nChannel 0: That's okay. No problem at all. Easy done.\n\nChannel 1: K. K. Bye.\n\nChannel 0: Thanks, Jessica.","paragraphs":[{"sentences":[{"text":"Hey, Jack.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.14434516429901123}],"sentiment":"neutral","sentiment_score":0.14434516429901123,"channel":0,"num_words":2,"start":1.5999999,"end":2.34},{"sentences":[{"text":"Hey, Dana.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.24542110413312912},{"text":"How are you going?","start":3.36,"end":4.18,"sentiment":"neutral","sentiment_score":0.3228403329849243}],"sentiment":"neutral","sentiment_score":0.29703392336765927,"channel":1,"num_words":6,"start":2.72,"end":4.18},{"sentences":[{"text":"I'm good.","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.556865394115448},{"text":"How are you?","start":4.72,"end":5.54,"sentiment":"positive","sentiment_score":0.39768341183662415}],"sentiment":"positive","sentiment_score":0.4613562047481537,"channel":0,"num_words":5,"start":4.24,"end":5.54},{"sentences":[{"text":"Yeah.","start":5.68,"end":5.92,"sentiment":"positive","sentiment_score":0.45152509212493896},{"text":"I'm very good.","start":5.92,"end":6.64,"sentiment":"positive","sentiment_score":0.6425436536471049},{"text":"Thank you.","start":6.64,"end":7.3799996,"sentiment":"positive","sentiment_score":0.6977890133857727},{"text":"I just was I was gonna I was gonna change you, but I thought it's so much easier to call, and I saw you on a phone.","start":7.7599998,"end":12.32,"sentiment":"neutral","sentiment_score":0.15264932480123308},{"text":"No break.","start":12.32,"end":12.88,"sentiment":"neutral","sentiment_score":0.09680275991559029}],"sentiment":"neutral","sentiment_score":0.23113918198006494,"channel":1,"num_words":35,"start":5.68,"end":12.88},{"sentences":[{"text":"Good.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.259860634803772}],"sentiment":"neutral","sentiment_score":0.259860634803772,"channel":0,"num_words":1,"start":12.639999,"end":13.139999},{"sentences":[{"text":"So","start":12.88,"end":13.155,"sentiment":"neutral","sentiment_score":0.11190862953662872}],"sentiment":"neutral","sentiment_score":0.11190862953662872,"channel":1,"num_words":1,"start":12.88,"end":13.155},{"sentences":[{"text":"Yeah.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.12252212315797806}],"sentiment":"neutral","sentiment_score":0.12252212315797806,"channel":0,"num_words":1,"start":13.5199995,"end":14.0199995},{"sentences":[{"text":"are you okay just for a quick chat?","start":14.035,"end":15.815,"sentiment":"neutral","sentiment_score":0.09500107076019049}],"sentiment":"neutral","sentiment_score":0.09500107076019049,"channel":1,"num_words":8,"start":14.035,"end":15.815},{"sentences":[{"text":"Yeah.","start":15.975,"end":16.295,"sentiment":"neutral","sentiment_score":0.12510795891284943},{"text":"Absolutely.","start":16.295,"end":16.795,"sentiment":"neutral","sentiment_score":0.25248000025749207}],"sentiment":"neutral","sentiment_score":0.18879397958517075,"channel":0,"num_words":2,"start":15.975,"end":16.795},{"sentences":[{"text":"Yeah.","start":16.914999,"end":17.395,"sentiment":"neutral","sentiment_score":0.2118554562330246},{"text":"Perfect.","start":17.395,"end":17.895,"sentiment":"positive","sentiment_score":0.38688552379608154},{"text":"I just called Mario Zata, so his 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8.","start":26.595,"end":35.379997,"sentiment":"neutral","sentiment_score":-0.012362333294004203}],"sentiment":"neutral","sentiment_score":-0.012362333294004203,"channel":1,"num_words":20,"start":26.595,"end":35.379997},{"sentences":[{"text":"Yep.","start":36.11,"end":36.61,"sentiment":"neutral","sentiment_score":-0.007375679444521666}],"sentiment":"neutral","sentiment_score":-0.007375679444521666,"channel":0,"num_words":1,"start":36.11,"end":36.61},{"sentences":[{"text":"And in your SOA, it's got we're gonna draw down the big amount of, like, 1,200 a week or whatever until he gets the Centrelink pension.","start":37.440002,"end":45.685,"sentiment":"neutral","sentiment_score":-0.049140930032500856}],"sentiment":"neutral","sentiment_score":-0.049140930032500856,"channel":1,"num_words":26,"start":37.440002,"end":45.685},{"sentences":[{"text":"Correct.","start":46.835,"end":47.335,"sentiment":"neutral","sentiment_score":0.012346265837550163},{"text":"Yes.","start":47.395,"end":47.895,"sentiment":"neutral","sentiment_score":0.013081347569823263}],"sentiment":"neutral","sentiment_score":0.012713806703686714,"channel":0,"num_words":2,"start":46.835,"end":47.895},{"sentences":[{"text":"Now he's he's he's 67, obviously, on the September 8, that last day of 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signed,","start":77.905,"end":81.605,"sentiment":"neutral","sentiment_score":0.002789899706840515}],"sentiment":"neutral","sentiment_score":0.002789899706840515,"channel":1,"num_words":12,"start":77.905,"end":81.605},{"sentences":[{"text":"Mhmm.","start":82.205,"end":82.705,"sentiment":"neutral","sentiment_score":0.00541344378143549}],"sentiment":"neutral","sentiment_score":0.00541344378143549,"channel":0,"num_words":1,"start":82.205,"end":82.705},{"sentences":[{"text":"and would should should I set this I I'm just thinking that the first pension payment date.","start":82.225006,"end":87.42,"sentiment":"neutral","sentiment_score":-0.010196605039870037},{"text":"Is that just 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we receive that, then we can do the pension application and send it off.","start":112.090004,"end":116.09,"sentiment":"neutral","sentiment_score":0.0913161880829755},{"text":"Well, then we can send it off to have it all done.","start":116.09,"end":118.35,"sentiment":"neutral","sentiment_score":0.15002256197233996}],"sentiment":"neutral","sentiment_score":0.09429114929993045,"channel":0,"num_words":44,"start":106.335,"end":118.35},{"sentences":[{"text":"Okay.","start":119.75,"end":120.25,"sentiment":"neutral","sentiment_score":0.1309284269809723},{"text":"Okay.","start":120.630005,"end":121.130005,"sentiment":"neutral","sentiment_score":0.11446931958198547},{"text":"If I get into site okay.","start":121.590004,"end":123.93,"sentiment":"neutral","sentiment_score":0.12170017510652542},{"text":"If we just do if I preemptively because I might just I I might email him because I let him know that there'd be an order sign coming through 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The agent explains that the last employer contribution should be on September 8 and that the customer can call to confirm the date. The agent also explains that the customer's son will be contributing his pension contributions to his super plan and that the customer's son will receive his last pay slip on September 8."},"intents":{"segments":[{"text":"I got his bank got his bank details off him for his pension. Okay.","start_word":73,"end_word":86,"intents":[{"intent":"Clarify bank details","confidence_score":0.1304487}]},{"text":"If we if I set this pension up and get it signed, Mhmm. and would should should I set this I I'm just thinking that the first pension payment date. Is that just Mhmm. as soon as possible, or do you want it Yeah.","start_word":242,"end_word":285,"intents":[{"intent":"Clarify pension date","confidence_score":0.0053521916},{"intent":"Clarify pension payment date","confidence_score":0.02072438}]},{"text":"set it up automatically or whether they ask us when they open it.","start_word":546,"end_word":558,"intents":[{"intent":"Set up automatically","confidence_score":0.04450291}]},{"text":"gonna I'm gonna mock this up and send him through and get him to sign up purely because I saw I told him it was gonna come through today, but Yeah. there's It's nowhere fine. on here that asked for a date. So I'm I'll just get that done, and then I'll I'll put it in the calendar to, yeah, not submit it, obviously, until after the September 8. Yeah.","start_word":573,"end_word":642,"intents":[{"intent":"Submit application","confidence_score":0.5096334}]},{"text":"Just letting know that we're getting him to sign it now, but we'll just need to confirm when his last employer contribution goes in. So just so Yep.","start_word":642,"end_word":669,"intents":[{"intent":"Confirm date of contribution","confidence_score":0.04253254},{"intent":"Check employer contribution","confidence_score":0.11814376}]},{"text":"I can see your pension payment's gone in. I'm just confirming that this is the last one. We shouldn't be expecting any more. He'll be able to confirm whether there's any more expected or not or he should be able to because he would have received his last pay slip at that point. And then Yep.","start_word":760,"end_word":815,"intents":[{"intent":"Confirm receipt of pension payment","confidence_score":0.0002118621}]}]},"sentiments":{"segments":[{"text":"Hey, Jack. Hey, Dana. How are you going?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.24561965465545657},{"text":"I'm good. How are you? Yeah. I'm very good. Thank you.","start_word":8,"end_word":18,"sentiment":"positive","sentiment_score":0.5568965077400208},{"text":"I just was I was gonna I was gonna change you, but I thought it's so much easier to call, and I saw you on a phone. No break. Good. So Yeah. are you okay just for a quick chat? Yeah. Absolutely. Yeah.","start_word":19,"end_word":61,"sentiment":"neutral","sentiment_score":0.14581221342086792},{"text":"Perfect.","start_word":62,"end_word":62,"sentiment":"positive","sentiment_score":0.38688552379608154},{"text":"I just called Mario Zata, so his dad. Yes. Yes. I got his bank got his bank details off him for his pension. Okay. Now I'm so, yeah, just wanted to get full clarification because he's obviously, his last day works the September 8. Yep. And in your SOA, it's got we're gonna draw down the big amount of, like, 1,200 a week or whatever until he gets the Centrelink pension. Correct. Yes. Now he's he's he's 67, obviously, on the September 8, that last day of work. So Yep. I I also I've got I had in here in his pension projects, Samantha set them up, I believe. Yeah. Mhmm. She obviously did, but she had them set for about twelve days away. Is that for a reason, or was she just giving me time to sort that out? Because twelve Yeah. days takes us to, like, the September 2. So the I don't think it was for a reason. I think it was just she was pushing it down the track in case I was busy. Yeah. If we if I set this pension up and get it signed, Mhmm. and would should should I set this I I'm just thinking that the first pension payment date. Is that just Mhmm. as soon as possible, or do you want it Yeah. But we need to make sure his last employer contribution goes in, which should be around about the eighth. So when I had a look at his super, he was getting employer contributions in every basically, every Tuesday. So, realistically, Yep. in and around the September 8 is when the last employer contribution should be in. And then once we receive that, then we can do the pension application and send it off. Well, then we can send it off to have it all done. Okay. Okay. If I get into site okay. If we just do if I preemptively because I might just I I might email him because I let him know that there'd be an order sign coming through today. But if we're just gonna put You can it sign off till it if you then if you want him to.","start_word":63,"end_word":429,"sentiment":"neutral","sentiment_score":0.01940106263013724},{"text":"It's absolutely fine.","start_word":430,"end_word":432,"sentiment":"positive","sentiment_score":0.5109192132949829},{"text":"Would I just wouldn't submit it until then because I'm moving into pension phase. yeah. Yeah. Yeah. But you Of can course. get him I'm to just sign it now. It's no problem at all. yeah. I'm just thinking I've never done a BT one. I've got the form in front of me.","start_word":433,"end_word":485,"sentiment":"neutral","sentiment_score":0.1333317905664444},{"text":"It's all good.","start_word":486,"end_word":488,"sentiment":"positive","sentiment_score":0.6050091981887817},{"text":"I'm just wondering if they asked for a a first payment date or if they're just gonna do it when let me We scanning can through. I think they actually asked for a first payment date. That's Oh, alright. I think it alright. So if I I just wonder if I if if I they just alright. set it up automatically or whether they ask us when they open it. I've never done a PC application either, I'm to be honest with you. gonna I'm gonna mock this up and send him through and get him to sign up purely because I saw I told him it was gonna come through today, but Yeah.","start_word":489,"end_word":602,"sentiment":"neutral","sentiment_score":-0.008939670317136404},{"text":"there's It's nowhere fine.","start_word":603,"end_word":606,"sentiment":"negative","sentiment_score":-0.3447829484939575},{"text":"on here that asked for a date. So I'm I'll just get that done, and then I'll I'll put it in the calendar to, yeah, not submit it, obviously, until after the September 8. Yeah. Just letting know that we're getting him to sign it now, but we'll just need to confirm when his last employer contribution goes in. So just so Yep. just so he can know, can he let you know we're last employer contribution, like, when he received confirmation that the last payment has gone through so we can check the last employer contribution? And that will submit the application, like, on that date so we don't miss the employer contribution because it can't go with pension phase. It has to go into Zuper. Yeah. Yeah. Of course. And then yeah. And, like like, you can call him on the eighth.","start_word":607,"end_word":750,"sentiment":"neutral","sentiment_score":0.06575179100036621},{"text":"He's like, happy birthday.","start_word":751,"end_word":754,"sentiment":"positive","sentiment_score":0.3843303620815277},{"text":"I'm submitting the application now. I can see your pension payment's gone in. I'm just confirming that this is the last one. We shouldn't be expecting any more. He'll be able to confirm whether there's any more expected or not or he should be able to because he would have received his last pay slip at that point. And then Yep. he's like, hey. We're gonna submit it now. We'll get your first pension payment drawn down. Their pension payments to start with should be 1,250 Yep. because Yep. she's gonna contribute that $50 back into her super into the accumulation phase. Yeah. Yep. Yep. Yep. I saw that.","start_word":755,"end_word":863,"sentiment":"neutral","sentiment_score":0.12584450840950012},{"text":"That's all good. Yep. Cool. Perfect. Perfect. Alright, Dana. Sounds good. Thanks for your help. That's okay. No problem at all. Easy done.","start_word":864,"end_word":886,"sentiment":"positive","sentiment_score":0.6882694363594055},{"text":"K. K. Bye.","start_word":887,"end_word":889,"sentiment":"neutral","sentiment_score":0.19655415415763855},{"text":"Thanks, Jessica.","start_word":890,"end_word":891,"sentiment":"positive","sentiment_score":0.5787210464477539}],"average":{"sentiment":"neutral","sentiment_score":0.09026456049645676}}}}