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Okay.","confidence":0.9428711,"words":[{"word":"hello","start":0.56,"end":1.06,"confidence":0.751709,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01950709894299507},{"word":"yeah","start":6.16,"end":6.66,"confidence":0.7421875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1203060895204544},{"word":"yes","start":10.639999,"end":11.139999,"confidence":0.9914551,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13942278921604156},{"word":"no","start":29.19,"end":29.69,"confidence":0.9057617,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07530081272125244},{"word":"no","start":34.47,"end":34.55,"confidence":0.5440674,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.00393546000123024},{"word":"no","start":34.55,"end":34.87,"confidence":0.50097656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.059726886451244354},{"word":"problem","start":34.87,"end":35.35,"confidence":0.86572266,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.08793625235557556},{"word":"i","start":35.35,"end":35.510002,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06905893981456757},{"word":"will","start":35.510002,"end":35.75,"confidence":0.9770508,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06847547739744186},{"word":"call","start":35.75,"end":35.99,"confidence":0.9428711,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.09551980346441268},{"word":"back","start":35.99,"end":36.49,"confidence":0.9975586,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.15044674277305603},{"word":"okay","start":48.465,"end":48.965,"confidence":0.97094727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13606581091880798}],"paragraphs":{"transcript":"\nHello? Yeah. Yes. No. No.\n\nNo problem. I will call back. Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.01950709894299507},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.1203060895204544},{"text":"Yes.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.13942278921604156},{"text":"No.","start":29.19,"end":29.69,"sentiment":"neutral","sentiment_score":-0.07530081272125244},{"text":"No.","start":34.47,"end":34.55,"sentiment":"neutral","sentiment_score":0.00393546000123024}],"sentiment":"neutral","sentiment_score":0.041574124991893766,"num_words":5,"start":0.56,"end":34.55},{"sentences":[{"text":"No problem.","start":34.55,"end":35.35,"sentiment":"neutral","sentiment_score":0.07383156940340996},{"text":"I will call back.","start":35.35,"end":36.49,"sentiment":"neutral","sentiment_score":0.09587524086236954},{"text":"Okay.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":0.13606581091880798}],"sentiment":"neutral","sentiment_score":0.09531855902501515,"num_words":7,"start":34.55,"end":48.965}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from\n\nChannel 1: Yeah.\n\nChannel 0: Airtel tech support. Yeah. Am I speaking with Chet?\n\nChannel 1: Yes.\n\nChannel 0: Yes, ma'am. Just wanted to update you regarding the your order from us, Airtel Australia, that we have successfully activated the service at the address. So all you all you just need to do is connect the router for you to establish a connection. Do you want me\n\nChannel 1: No.\n\nChannel 0: to walk you through right now over the phone or send you an email instruction instead?\n\nChannel 1: No. No problem. I will call back.\n\nChannel 0: Okay. And I'll going to send you an email instruction also. And if you run into any issues or need assistance, just give us a callback.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.01950709894299507}],"sentiment":"neutral","sentiment_score":0.01950709894299507,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.07959794998168945},{"text":"Hello.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.10005739331245422},{"text":"Good afternoon.","start":3.52,"end":4.3199997,"sentiment":"positive","sentiment_score":0.33984020352363586},{"text":"This is Maureen 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connection.","start":22.075,"end":28.140001,"sentiment":"neutral","sentiment_score":0.22190814582925095},{"text":"Do you want me","start":28.68,"end":29.32,"sentiment":"neutral","sentiment_score":0.02390577830374241}],"sentiment":"positive","sentiment_score":0.3356540179811418,"channel":0,"num_words":48,"start":12.155,"end":29.32},{"sentences":[{"text":"No.","start":29.19,"end":29.69,"sentiment":"neutral","sentiment_score":-0.07530081272125244}],"sentiment":"neutral","sentiment_score":-0.07530081272125244,"channel":1,"num_words":1,"start":29.19,"end":29.69},{"sentences":[{"text":"to walk you through right now over the phone or send you an email instruction 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The representative offered to send an email instruction and call back if Chet ran into any issues or needs assistance. Chet agreed and the call ended politely."},"intents":{"segments":[{"text":"Just wanted to update you regarding the your order from us, Airtel Australia, that we have successfully activated the service at the address. So all you all you just need to do is connect the router for you to establish a connection.","start_word":22,"end_word":63,"intents":[{"intent":"Update order","confidence_score":0.5231653}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel Yeah. tech support. Yeah. Am I speaking with Chet? Yes. 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Have a great day.","start_word":121,"end_word":127,"sentiment":"positive","sentiment_score":0.5755389928817749}],"average":{"sentiment":"neutral","sentiment_score":0.2014243684965989}}}}