{"metadata":{"transaction_key":"deprecated","request_id":"01a017b1-bf4f-7341-959a-a6bb6d93cdfa","sha256":"a540cb9b1d10edf2d023f8392e689823450a7ece81ae1af24a5cc2e996a58ada","created":"2026-08-19T01:45:22.005Z","duration":123.62394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":278,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":291,"output_tokens":291},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":291,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, dear. Good morning. I'm looking for Jason Buen. Mary from Vigilance AI. No problem. Yes. Yeah. We are going to present cybersecurity with him. Yes. Yes. Is Jason available? Can you able to transfer the call? Thank you. I see. Any worries. I'll just try to ring back again. Thank you.","confidence":0.9970703,"words":[{"word":"yes","start":47.245003,"end":47.565002,"confidence":0.9399414,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.10077555477619173},{"word":"dear","start":47.565002,"end":47.965,"confidence":0.9946289,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.1426372528076172},{"word":"good","start":47.965,"end":48.205,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31895798444747925},{"word":"morning","start":48.205,"end":48.685,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3054194450378418},{"word":"i'm","start":48.685,"end":48.845,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1577678918838501},{"word":"looking","start":48.845,"end":49.165,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.1458430141210556},{"word":"for","start":49.165,"end":49.565002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.116825170814991},{"word":"jason","start":49.565002,"end":50.065002,"confidence":0.98535156,"punctuated_word":"Jason","sentiment":"neutral","sentiment_score":0.11591760814189912},{"word":"buen","start":50.525,"end":51.025,"confidence":0.5000407,"punctuated_word":"Buen.","sentiment":"neutral","sentiment_score":0.1056676134467125},{"word":"mary","start":55.8,"end":56.3,"confidence":0.97998047,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.033839158713817596},{"word":"from","start":56.52,"end":57.0,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04517856612801552},{"word":"vigilance","start":57.0,"end":57.5,"confidence":0.9577637,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.042789310216903687},{"word":"ai","start":58.12,"end":58.62,"confidence":0.8137207,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.04658753052353859},{"word":"no","start":64.68,"end":64.76,"confidence":0.43530273,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09310327470302582},{"word":"problem","start":64.76,"end":65.26,"confidence":0.6859131,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.06662674248218536},{"word":"yes","start":65.479996,"end":65.979996,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03399188071489334},{"word":"yeah","start":72.055,"end":72.455,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023846477270126343},{"word":"we","start":72.455,"end":72.695,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.06172521784901619},{"word":"are","start":72.695,"end":73.015,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05856460705399513},{"word":"going","start":73.015,"end":73.335,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.04408637434244156},{"word":"to","start":73.335,"end":73.415,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03461641073226929},{"word":"present","start":73.415,"end":73.895,"confidence":0.9970703,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.056034501641988754},{"word":"cybersecurity","start":73.895,"end":74.395,"confidence":0.75683594,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.038083549588918686},{"word":"with","start":74.854996,"end":75.174995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05032481625676155},{"word":"him","start":75.174995,"end":75.674995,"confidence":0.99853516,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.04674886167049408},{"word":"yes","start":81.42,"end":81.92,"confidence":0.8469238,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0011768518015742302},{"word":"yes","start":91.020004,"end":91.520004,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.004493575543165207},{"word":"is","start":91.74,"end":91.98,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.010543957352638245},{"word":"jason","start":91.98,"end":92.38,"confidence":0.94628906,"punctuated_word":"Jason","sentiment":"neutral","sentiment_score":-0.02184847742319107},{"word":"available","start":92.38,"end":92.88,"confidence":0.99902344,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":-0.004772333428263664},{"word":"can","start":93.020004,"end":93.18,"confidence":0.9951172,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01653769612312317},{"word":"you","start":93.18,"end":93.34,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018765445798635483},{"word":"able","start":93.34,"end":93.58,"confidence":0.9472656,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.00013019144535064697},{"word":"to","start":93.58,"end":93.74,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012228377163410189},{"word":"transfer","start":93.74,"end":94.22,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.02154461294412613},{"word":"the","start":94.22,"end":94.38,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029932864010334015},{"word":"call","start":94.38,"end":94.845,"confidence":0.99853516,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.02747841365635395},{"word":"thank","start":101.005005,"end":101.325005,"confidence":0.9819336,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20692408084869385},{"word":"you","start":101.325005,"end":101.825005,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1755422800779343},{"word":"i","start":109.909996,"end":110.15,"confidence":0.63916016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04817583411931992},{"word":"see","start":110.15,"end":110.47,"confidence":0.9970703,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06298105418682098},{"word":"any","start":110.47,"end":110.71,"confidence":0.9770508,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":-0.10430177301168442},{"word":"worries","start":110.71,"end":111.11,"confidence":0.5280762,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.10065823793411256},{"word":"i'll","start":111.11,"end":111.35,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08788955211639404},{"word":"just","start":111.35,"end":111.509995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13752014935016632},{"word":"try","start":111.509995,"end":111.67,"confidence":0.9482422,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.13870233297348022},{"word":"to","start":111.67,"end":111.83,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09769441932439804},{"word":"ring","start":111.83,"end":112.15,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.0925893634557724},{"word":"back","start":112.15,"end":112.31,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1057300791144371},{"word":"again","start":112.31,"end":112.81,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.07082637399435043},{"word":"thank","start":112.869995,"end":113.11,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22274655103683472},{"word":"you","start":113.11,"end":113.61,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20905691385269165}],"paragraphs":{"transcript":"\nYes, dear. Good morning. I'm looking for Jason Buen. Mary from Vigilance AI. No problem.\n\nYes. Yeah. We are going to present cybersecurity with him. Yes. Yes.\n\nIs Jason available? Can you able to transfer the call? Thank you. I see. Any worries.\n\nI'll just try to ring back again. Thank you.","paragraphs":[{"sentences":[{"text":"Yes, dear.","start":47.245003,"end":47.965,"sentiment":"neutral","sentiment_score":0.12170640379190445},{"text":"Good morning.","start":47.965,"end":48.685,"sentiment":"neutral","sentiment_score":0.3121887147426605},{"text":"I'm looking for Jason Buen.","start":48.685,"end":51.025,"sentiment":"neutral","sentiment_score":0.12840425968170166},{"text":"Mary from Vigilance AI.","start":55.8,"end":58.62,"sentiment":"neutral","sentiment_score":0.04209864139556885},{"text":"No problem.","start":64.68,"end":65.26,"sentiment":"neutral","sentiment_score":0.07986500859260559}],"sentiment":"neutral","sentiment_score":0.12252907454967499,"num_words":15,"start":47.245003,"end":65.26},{"sentences":[{"text":"Yes.","start":65.479996,"end":65.979996,"sentiment":"neutral","sentiment_score":0.03399188071489334},{"text":"Yeah.","start":72.055,"end":72.455,"sentiment":"neutral","sentiment_score":-0.023846477270126343},{"text":"We are going to present cybersecurity with him.","start":72.455,"end":75.674995,"sentiment":"neutral","sentiment_score":-0.048773042391985655},{"text":"Yes.","start":81.42,"end":81.92,"sentiment":"neutral","sentiment_score":0.0011768518015742302},{"text":"Yes.","start":91.020004,"end":91.520004,"sentiment":"neutral","sentiment_score":-0.004493575543165207}],"sentiment":"neutral","sentiment_score":-0.03194630495272577,"num_words":12,"start":65.479996,"end":91.520004},{"sentences":[{"text":"Is Jason available?","start":91.74,"end":92.88,"sentiment":"neutral","sentiment_score":-0.012388256068030993},{"text":"Can you able to transfer the call?","start":93.020004,"end":94.845,"sentiment":"neutral","sentiment_score":-0.018051031178661754},{"text":"Thank you.","start":101.005005,"end":101.825005,"sentiment":"neutral","sentiment_score":0.19123318046331406},{"text":"I see.","start":109.909996,"end":110.47,"sentiment":"neutral","sentiment_score":-0.05557844415307045},{"text":"Any worries.","start":110.47,"end":111.11,"sentiment":"neutral","sentiment_score":-0.10248000547289848}],"sentiment":"neutral","sentiment_score":-0.006073282798752188,"num_words":16,"start":91.74,"end":111.11},{"sentences":[{"text":"I'll just try to ring back again.","start":111.11,"end":112.81,"sentiment":"neutral","sentiment_score":-0.10442175290414266},{"text":"Thank you.","start":112.869995,"end":113.61,"sentiment":"neutral","sentiment_score":0.21590173244476318}],"sentiment":"neutral","sentiment_score":-0.03323875615994135,"num_words":9,"start":111.11,"end":113.61}]}}]},{"alternatives":[{"transcript":"Welcome to Rawson Homes. Please be aware that your call may be recorded for quality and coaching purposes. If you are a new customer, please press 1. If you are an existing customer or want to inquire about warranty, please press 2. For all other inquiries, please press 3. Please select from the following options. For the accounts team, press 1. For the warranty team, press 2. To speak to the next available agent, press 0. Press 9 to hear these options again. Welcome to Rawson Homes. You're speaking with Malay. How can I help you? Yep. Sorry. What was your name? Yep. No worries. Is he expecting your call? Okay. What was this regarding? Cybersecurity. Okay. So sorry. This is regarding cybersecurity. Let me see if he's available. Okay. He's currently in a call at the moment. I can leave him a message and let him know that you've called. Alright. No worries. Bye.","confidence":1.0,"words":[{"word":"welcome","start":0.08,"end":0.32,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.11436867713928224},{"word":"to","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18577374517917633},{"word":"rawson","start":0.48,"end":0.96,"confidence":0.91259766,"punctuated_word":"Rawson","sentiment":"neutral","sentiment_score":0.1135035902261734},{"word":"homes","start":0.96,"end":1.46,"confidence":0.98657227,"punctuated_word":"Homes.","sentiment":"neutral","sentiment_score":0.1547950804233551},{"word":"please","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03144916146993637},{"word":"be","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05961306393146515},{"word":"aware","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.08119562268257141},{"word":"that","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07756688445806503},{"word":"your","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10317276418209076},{"word":"call","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.14847451448440552},{"word":"may","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.13898642361164093},{"word":"be","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1597951054573059},{"word":"recorded","start":3.12,"end":3.52,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.20393648743629456},{"word":"for","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14180979132652283},{"word":"quality","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.1138683557510376},{"word":"and","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12309662252664566},{"word":"coaching","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":-0.05674928799271584},{"word":"purposes","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.08021412789821625},{"word":"if","start":6.96,"end":7.12,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.027138734236359596},{"word":"you","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010878339409828186},{"word":"are","start":7.2799997,"end":7.44,"confidence":0.9482422,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01121002621948719},{"word":"a","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0078057292848825455},{"word":"new","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.0038072429597377777},{"word":"customer","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"customer,","sentiment":"neutral","sentiment_score":-0.017675163224339485},{"word":"please","start":8.32,"end":8.639999,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.03287634253501892},{"word":"press","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.019985957071185112},{"word":"1","start":8.88,"end":9.28,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.016998302191495895},{"word":"if","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.00887608714401722},{"word":"you","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002924831584095955},{"word":"are","start":9.599999,"end":9.76,"confidence":0.9580078,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0028080949559807777},{"word":"an","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.000023195520043373108},{"word":"existing","start":9.92,"end":10.32,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.006065288558602333},{"word":"customer","start":10.32,"end":10.8,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.0018019825220108032},{"word":"or","start":10.8,"end":10.96,"confidence":0.98095703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.017588967457413673},{"word":"want","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.013489553704857826},{"word":"to","start":11.2,"end":11.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009120315313339232},{"word":"inquire","start":11.28,"end":11.679999,"confidence":1.0,"punctuated_word":"inquire","sentiment":"neutral","sentiment_score":-0.008291827514767647},{"word":"about","start":11.679999,"end":12.0,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.016717566177248955},{"word":"warranty","start":12.0,"end":12.5,"confidence":1.0,"punctuated_word":"warranty,","sentiment":"neutral","sentiment_score":-0.012500032782554626},{"word":"please","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.027236564084887505},{"word":"press","start":12.799999,"end":13.12,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.010716598480939863},{"word":"2","start":13.12,"end":13.62,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.01591075398027897},{"word":"for","start":13.92,"end":14.16,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.008233655244112015},{"word":"all","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0009922944009304049},{"word":"other","start":14.32,"end":14.639999,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.0019643157720565796},{"word":"inquiries","start":14.639999,"end":15.139999,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":-0.011482512578368189},{"word":"please","start":15.315,"end":15.794999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.021079277619719505},{"word":"press","start":15.794999,"end":16.294998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.006170516833662987},{"word":"3","start":19.555,"end":20.055,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":-0.006559355184435844},{"word":"please","start":22.035,"end":22.355,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.013779357075691223},{"word":"select","start":22.355,"end":22.675,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.004646714776754379},{"word":"from","start":22.675,"end":22.835,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.002104204148054123},{"word":"the","start":22.835,"end":22.994999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00007986277341842651},{"word":"following","start":22.994999,"end":23.474998,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.004068104550242424},{"word":"options","start":23.474998,"end":23.974998,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.003524268977344036},{"word":"for","start":24.115,"end":24.355,"confidence":0.9980469,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.003695620223879814},{"word":"the","start":24.355,"end":24.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01167822815477848},{"word":"accounts","start":24.515,"end":24.835,"confidence":0.9760742,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.002884652465581894},{"word":"team","start":24.835,"end":25.314999,"confidence":1.0,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.00005614198744297027},{"word":"press","start":25.314999,"end":25.634998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0028037214651703835},{"word":"1","start":25.634998,"end":26.035,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.001132560893893242},{"word":"for","start":26.035,"end":26.275,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0019292375072836876},{"word":"the","start":26.275,"end":26.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0014499519020318985},{"word":"warranty","start":26.355,"end":26.835,"confidence":1.0,"punctuated_word":"warranty","sentiment":"neutral","sentiment_score":0.0064263660460710526},{"word":"team","start":26.835,"end":27.314999,"confidence":1.0,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.008577683009207249},{"word":"press","start":27.314999,"end":27.634998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.005110324360430241},{"word":"2","start":27.634998,"end":28.134998,"confidence":0.99853516,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.010644765570759772},{"word":"to","start":28.25,"end":28.41,"confidence":0.9819336,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.009752645157277584},{"word":"speak","start":28.41,"end":28.49,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.005683177150785923},{"word":"to","start":28.49,"end":28.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0060222577303647995},{"word":"the","start":28.57,"end":28.65,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0006526168435811996},{"word":"next","start":28.65,"end":29.05,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.001416398212313652},{"word":"available","start":29.05,"end":29.45,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.009356661699712276},{"word":"agent","start":29.45,"end":29.95,"confidence":1.0,"punctuated_word":"agent,","sentiment":"neutral","sentiment_score":-0.012726926244795322},{"word":"press","start":30.01,"end":30.33,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.01614333689212799},{"word":"0","start":30.33,"end":30.83,"confidence":0.99902344,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":-0.01219025906175375},{"word":"press","start":30.89,"end":31.21,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.026424776762723923},{"word":"9","start":31.21,"end":31.45,"confidence":1.0,"punctuated_word":"9","sentiment":"neutral","sentiment_score":-0.02452024444937706},{"word":"to","start":31.45,"end":31.61,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04252935200929642},{"word":"hear","start":31.61,"end":31.85,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.0357048362493515},{"word":"these","start":31.85,"end":32.01,"confidence":1.0,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.04018251970410347},{"word":"options","start":32.01,"end":32.41,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.028631657361984253},{"word":"again","start":32.41,"end":32.91,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.015952754765748978},{"word":"welcome","start":43.105,"end":43.425,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.09345407783985138},{"word":"to","start":43.425,"end":43.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1934143304824829},{"word":"rawson","start":43.585,"end":43.985,"confidence":0.49389648,"punctuated_word":"Rawson","sentiment":"neutral","sentiment_score":0.16224004328250885},{"word":"homes","start":43.985,"end":44.225,"confidence":0.7348633,"punctuated_word":"Homes.","sentiment":"neutral","sentiment_score":0.2045053094625473},{"word":"you're","start":44.225,"end":44.385,"confidence":0.99853516,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.1977914571762085},{"word":"speaking","start":44.385,"end":44.704998,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.15600143373012543},{"word":"with","start":44.704998,"end":44.864998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2458239644765854},{"word":"malay","start":44.864998,"end":45.265,"confidence":0.62475586,"punctuated_word":"Malay.","sentiment":"neutral","sentiment_score":0.2872466444969177},{"word":"how","start":45.265,"end":45.425,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2957777678966522},{"word":"can","start":45.425,"end":45.585,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2933441996574402},{"word":"i","start":45.585,"end":45.665,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.28886476159095764},{"word":"help","start":45.665,"end":45.905,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.20581142604351044},{"word":"you","start":45.905,"end":46.405,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.18264082074165344},{"word":"yep","start":53.265,"end":53.665,"confidence":0.744751,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03991180658340454},{"word":"sorry","start":53.665,"end":53.905,"confidence":0.9946289,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.01547844335436821},{"word":"what","start":53.905,"end":54.065,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.013036921620368958},{"word":"was","start":54.065,"end":54.305,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.014269407838582993},{"word":"your","start":54.305,"end":54.465,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.007719408720731735},{"word":"name","start":54.465,"end":54.965,"confidence":1.0,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.010043440386652946},{"word":"yep","start":62.199997,"end":62.6,"confidence":0.7178955,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06867216527462006},{"word":"no","start":62.6,"end":62.839996,"confidence":0.5830078,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0989755317568779},{"word":"worries","start":62.839996,"end":63.159996,"confidence":0.8959961,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06309689581394196},{"word":"is","start":63.159996,"end":63.32,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03211139887571335},{"word":"he","start":63.32,"end":63.559998,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.05768691003322601},{"word":"expecting","start":63.559998,"end":64.04,"confidence":1.0,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":0.0162205807864666},{"word":"your","start":64.04,"end":64.28,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008504636585712433},{"word":"call","start":64.28,"end":64.78,"confidence":0.9995117,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.014827102422714232},{"word":"okay","start":69.72,"end":70.04,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00910644233226776},{"word":"what","start":70.04,"end":70.2,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.017874838784337044},{"word":"was","start":70.2,"end":70.36,"confidence":0.97998047,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.020249363034963608},{"word":"this","start":70.36,"end":70.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00865238532423973},{"word":"regarding","start":70.6,"end":71.1,"confidence":1.0,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":-0.011501099914312364},{"word":"cybersecurity","start":79.405,"end":79.905,"confidence":0.84195966,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":-0.03436671942472458},{"word":"okay","start":87.25,"end":87.49,"confidence":0.9206543,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01831808313727379},{"word":"so","start":87.49,"end":87.729996,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06278607249259949},{"word":"sorry","start":87.96999,"end":88.46999,"confidence":0.9975586,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06544089317321777},{"word":"this","start":88.53,"end":88.77,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.07221829146146774},{"word":"is","start":88.77,"end":89.009995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06183641403913498},{"word":"regarding","start":89.009995,"end":89.509995,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.059958964586257935},{"word":"cybersecurity","start":89.57,"end":90.07,"confidence":0.78027344,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.07890729606151581},{"word":"let","start":98.21,"end":98.369995,"confidence":0.98535156,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.004179626703262329},{"word":"me","start":98.369995,"end":98.53,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.008634451776742935},{"word":"see","start":98.53,"end":98.689995,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.008305229246616364},{"word":"if","start":98.689995,"end":98.85,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011449335142970083},{"word":"he's","start":98.85,"end":99.09,"confidence":0.99902344,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.0037980414927005768},{"word":"available","start":99.09,"end":99.59,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.0027491357177495956},{"word":"okay","start":103.215004,"end":103.615,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016366852447390556},{"word":"he's","start":103.615,"end":103.935,"confidence":0.9995117,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.03800336644053459},{"word":"currently","start":103.935,"end":104.335,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.09711842238903046},{"word":"in","start":104.335,"end":104.495,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0787871927022934},{"word":"a","start":104.495,"end":104.575005,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10355759412050249},{"word":"call","start":104.575005,"end":104.895004,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1077738106250763},{"word":"at","start":104.895004,"end":105.055,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1005556583404541},{"word":"the","start":105.055,"end":105.215004,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11409923434257507},{"word":"moment","start":105.215004,"end":105.615,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.08237087726593018},{"word":"i","start":105.615,"end":105.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03417171537876129},{"word":"can","start":105.775,"end":105.935,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05039263889193535},{"word":"leave","start":105.935,"end":106.095,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03626476228237152},{"word":"him","start":106.095,"end":106.335,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.09052152186632156},{"word":"a","start":106.335,"end":106.415,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05354144051671028},{"word":"message","start":106.415,"end":106.895004,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.05019034445285797},{"word":"and","start":106.895004,"end":107.135,"confidence":0.9428711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034528665244579315},{"word":"let","start":107.135,"end":107.295,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.04359862208366394},{"word":"him","start":107.295,"end":107.455,"confidence":0.9980469,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.06518660485744476},{"word":"know","start":107.455,"end":107.615,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06493733078241348},{"word":"that","start":107.615,"end":107.775,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04833155870437622},{"word":"you've","start":107.775,"end":107.935,"confidence":0.9980469,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.03234292194247246},{"word":"called","start":107.935,"end":108.435,"confidence":0.9980469,"punctuated_word":"called.","sentiment":"neutral","sentiment_score":-0.03650921955704689},{"word":"alright","start":115.658936,"end":116.05894,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13183343410491943},{"word":"no","start":116.05894,"end":116.21894,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10137033462524414},{"word":"worries","start":116.21894,"end":116.71894,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08703001588582993},{"word":"bye","start":118.21894,"end":118.71894,"confidence":0.99316406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06716843694448471}],"paragraphs":{"transcript":"\nWelcome to Rawson Homes. Please be aware that your call may be recorded for quality and coaching purposes. If you are a new customer, please press 1. If you are an existing customer or want to inquire about warranty, please press 2. For all other inquiries, please press 3.\n\nPlease select from the following options. For the accounts team, press 1. For the warranty team, press 2. To speak to the next available agent, press 0. Press 9 to hear these options again.\n\nWelcome to Rawson Homes. You're speaking with Malay. How can I help you? Yep. Sorry.\n\nWhat was your name? Yep. No worries. Is he expecting your call? Okay.\n\nWhat was this regarding? Cybersecurity. Okay. So sorry. This is regarding cybersecurity.\n\nLet me see if he's available. Okay. He's currently in a call at the moment. I can leave him a message and let him know that you've called. Alright.\n\nNo worries. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Rawson Homes.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":0.14211027324199677},{"text":"Please be aware that your call may be recorded for quality and coaching purposes.","start":1.52,"end":5.14,"sentiment":"neutral","sentiment_score":-0.10856630094349384},{"text":"If you are a new customer, please press 1.","start":6.96,"end":9.28,"sentiment":"neutral","sentiment_score":-0.016486204125814967},{"text":"If you are an existing customer or want to inquire about warranty, please press 2.","start":9.28,"end":13.62,"sentiment":"neutral","sentiment_score":-0.0102683512493968},{"text":"For all other inquiries, please press 3.","start":13.92,"end":20.055,"sentiment":"neutral","sentiment_score":-0.007785334118774959}],"sentiment":"neutral","sentiment_score":-0.02670174622338037,"num_words":49,"start":0.08,"end":20.055},{"sentences":[{"text":"Please select from the following options.","start":22.035,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.003999017334232728},{"text":"For the accounts team, press 1.","start":24.115,"end":26.035,"sentiment":"neutral","sentiment_score":0.0023963934121032557},{"text":"For the warranty team, press 2.","start":26.035,"end":28.134998,"sentiment":"neutral","sentiment_score":-0.003064282083263},{"text":"To speak to the next available agent, press 0.","start":28.25,"end":30.83,"sentiment":"neutral","sentiment_score":-0.007901275840898355},{"text":"Press 9 to hear these options again.","start":30.89,"end":32.91,"sentiment":"neutral","sentiment_score":-0.030563734471797943}],"sentiment":"neutral","sentiment_score":-0.009207619408912519,"num_words":34,"start":22.035,"end":32.91},{"sentences":[{"text":"Welcome to Rawson Homes.","start":43.105,"end":44.225,"sentiment":"neutral","sentiment_score":0.1634034402668476},{"text":"You're speaking with Malay.","start":44.225,"end":45.265,"sentiment":"neutral","sentiment_score":0.22171587496995926},{"text":"How can I help you?","start":45.265,"end":46.405,"sentiment":"neutral","sentiment_score":0.2532877951860428},{"text":"Yep.","start":53.265,"end":53.665,"sentiment":"neutral","sentiment_score":0.03991180658340454},{"text":"Sorry.","start":53.665,"end":53.905,"sentiment":"neutral","sentiment_score":-0.01547844335436821}],"sentiment":"neutral","sentiment_score":0.18875664000709852,"num_words":15,"start":43.105,"end":53.905},{"sentences":[{"text":"What was your name?","start":53.905,"end":54.965,"sentiment":"neutral","sentiment_score":-0.011267294641584158},{"text":"Yep.","start":62.199997,"end":62.6,"sentiment":"neutral","sentiment_score":0.06867216527462006},{"text":"No worries.","start":62.6,"end":63.159996,"sentiment":"neutral","sentiment_score":0.08103621378540993},{"text":"Is he expecting your call?","start":63.159996,"end":64.78,"sentiment":"neutral","sentiment_score":0.025870125740766525},{"text":"Okay.","start":69.72,"end":70.04,"sentiment":"neutral","sentiment_score":0.00910644233226776}],"sentiment":"neutral","sentiment_score":0.024933268101169512,"num_words":13,"start":53.905,"end":70.04},{"sentences":[{"text":"What was this regarding?","start":70.04,"end":71.1,"sentiment":"neutral","sentiment_score":-0.014569421764463186},{"text":"Cybersecurity.","start":79.405,"end":79.905,"sentiment":"neutral","sentiment_score":-0.03436671942472458},{"text":"Okay.","start":87.25,"end":87.49,"sentiment":"neutral","sentiment_score":-0.01831808313727379},{"text":"So sorry.","start":87.49,"end":88.46999,"sentiment":"neutral","sentiment_score":-0.06411348283290863},{"text":"This is regarding cybersecurity.","start":88.53,"end":90.07,"sentiment":"neutral","sentiment_score":-0.06823024153709412}],"sentiment":"neutral","sentiment_score":-0.04267586845283707,"num_words":12,"start":70.04,"end":90.07},{"sentences":[{"text":"Let me see if he's available.","start":98.21,"end":99.59,"sentiment":"neutral","sentiment_score":-0.0014587603509426115},{"text":"Okay.","start":103.215004,"end":103.615,"sentiment":"neutral","sentiment_score":0.016366852447390556},{"text":"He's currently in a call at the moment.","start":103.615,"end":105.615,"sentiment":"neutral","sentiment_score":-0.09028326952829957},{"text":"I can leave him a message and let him know that you've called.","start":105.615,"end":108.435,"sentiment":"neutral","sentiment_score":-0.04927056512007347},{"text":"Alright.","start":115.658936,"end":116.05894,"sentiment":"neutral","sentiment_score":0.13183343410491943}],"sentiment":"neutral","sentiment_score":-0.042183992356575765,"num_words":29,"start":98.21,"end":116.05894},{"sentences":[{"text":"No worries.","start":116.05894,"end":116.71894,"sentiment":"neutral","sentiment_score":0.09420017525553703},{"text":"Bye.","start":118.21894,"end":118.71894,"sentiment":"neutral","sentiment_score":0.06716843694448471}],"sentiment":"neutral","sentiment_score":0.08518959581851959,"num_words":3,"start":116.05894,"end":118.71894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Rawson Homes. Please be aware that your call may be recorded for quality and coaching purposes. If you are a new customer, please press 1. If you are an existing customer or want to inquire about warranty, please press 2. For all other inquiries, please press 3.\n\nPlease select from the following options. For the accounts team, press 1. For the warranty team, press 2. To speak to the next available agent, press 0. Press 9 to hear these options again.\n\nWelcome to Rawson Homes. You're speaking with Malay. How can I help you?\n\nChannel 0: Yes, dear. Good morning. I'm looking for Jason Buen.\n\nChannel 1: Yep. Sorry. What was your name?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Yep. No worries. Is he expecting your call?\n\nChannel 0: No problem. Yes.\n\nChannel 1: Okay. What was this regarding?\n\nChannel 0: Yeah. We are going to present cybersecurity with him.\n\nChannel 1: Cybersecurity.\n\nChannel 0: Yes.\n\nChannel 1: Okay. So sorry. This is regarding cybersecurity.\n\nChannel 0: Yes. Is Jason available? Can you able to transfer the call?\n\nChannel 1: Let me see if he's available.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. He's currently in a call at the moment. I can leave him a message and let him know that you've called.\n\nChannel 0: I see. Any worries. I'll just try to ring back again. Thank you.\n\nChannel 1: Alright. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Rawson Homes.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":0.14211027324199677},{"text":"Please be aware that your call may be recorded for quality and coaching purposes.","start":1.52,"end":5.14,"sentiment":"neutral","sentiment_score":-0.10856630094349384},{"text":"If you are a new customer, please press 1.","start":6.96,"end":9.28,"sentiment":"neutral","sentiment_score":-0.016486204125814967},{"text":"If you are an existing customer or want to inquire about warranty, please press 2.","start":9.28,"end":13.62,"sentiment":"neutral","sentiment_score":-0.0102683512493968},{"text":"For all other inquiries, please press 3.","start":13.92,"end":20.055,"sentiment":"neutral","sentiment_score":-0.007785334118774959}],"sentiment":"neutral","sentiment_score":-0.02670174622338037,"channel":1,"num_words":49,"start":0.08,"end":20.055},{"sentences":[{"text":"Please select from the following options.","start":22.035,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.003999017334232728},{"text":"For the accounts team, press 1.","start":24.115,"end":26.035,"sentiment":"neutral","sentiment_score":0.0023963934121032557},{"text":"For the warranty team, press 2.","start":26.035,"end":28.134998,"sentiment":"neutral","sentiment_score":-0.003064282083263},{"text":"To speak to the next available agent, press 0.","start":28.25,"end":30.83,"sentiment":"neutral","sentiment_score":-0.007901275840898355},{"text":"Press 9 to hear these options again.","start":30.89,"end":32.91,"sentiment":"neutral","sentiment_score":-0.030563734471797943}],"sentiment":"neutral","sentiment_score":-0.009207619408912519,"channel":1,"num_words":34,"start":22.035,"end":32.91},{"sentences":[{"text":"Welcome to Rawson Homes.","start":43.105,"end":44.225,"sentiment":"neutral","sentiment_score":0.1634034402668476},{"text":"You're speaking with Malay.","start":44.225,"end":45.265,"sentiment":"neutral","sentiment_score":0.22171587496995926},{"text":"How can I help you?","start":45.265,"end":46.405,"sentiment":"neutral","sentiment_score":0.2532877951860428}],"sentiment":"neutral","sentiment_score":0.21591663360595703,"channel":1,"num_words":13,"start":43.105,"end":46.405},{"sentences":[{"text":"Yes, dear.","start":47.245003,"end":47.965,"sentiment":"neutral","sentiment_score":0.12170640379190445},{"text":"Good morning.","start":47.965,"end":48.685,"sentiment":"neutral","sentiment_score":0.3121887147426605},{"text":"I'm looking for Jason Buen.","start":48.685,"end":51.025,"sentiment":"neutral","sentiment_score":0.12840425968170166}],"sentiment":"neutral","sentiment_score":0.16775683727529314,"channel":0,"num_words":9,"start":47.245003,"end":51.025},{"sentences":[{"text":"Yep.","start":53.265,"end":53.665,"sentiment":"neutral","sentiment_score":0.03991180658340454},{"text":"Sorry.","start":53.665,"end":53.905,"sentiment":"neutral","sentiment_score":-0.01547844335436821},{"text":"What was your name?","start":53.905,"end":54.965,"sentiment":"neutral","sentiment_score":-0.011267294641584158}],"sentiment":"neutral","sentiment_score":-0.0034393025562167168,"channel":1,"num_words":6,"start":53.265,"end":54.965},{"sentences":[{"text":"Mary from Vigilance AI.","start":55.8,"end":58.62,"sentiment":"neutral","sentiment_score":0.04209864139556885}],"sentiment":"neutral","sentiment_score":0.04209864139556885,"channel":0,"num_words":4,"start":55.8,"end":58.62},{"sentences":[{"text":"Yep.","start":62.199997,"end":62.6,"sentiment":"neutral","sentiment_score":0.06867216527462006},{"text":"No worries.","start":62.6,"end":63.159996,"sentiment":"neutral","sentiment_score":0.08103621378540993},{"text":"Is he expecting your call?","start":63.159996,"end":64.78,"sentiment":"neutral","sentiment_score":0.025870125740766525}],"sentiment":"neutral","sentiment_score":0.04501190269365907,"channel":1,"num_words":8,"start":62.199997,"end":64.78},{"sentences":[{"text":"No problem.","start":64.68,"end":65.26,"sentiment":"neutral","sentiment_score":0.07986500859260559},{"text":"Yes.","start":65.479996,"end":65.979996,"sentiment":"neutral","sentiment_score":0.03399188071489334}],"sentiment":"neutral","sentiment_score":0.06457396596670151,"channel":0,"num_words":3,"start":64.68,"end":65.979996},{"sentences":[{"text":"Okay.","start":69.72,"end":70.04,"sentiment":"neutral","sentiment_score":0.00910644233226776},{"text":"What was this regarding?","start":70.04,"end":71.1,"sentiment":"neutral","sentiment_score":-0.014569421764463186}],"sentiment":"neutral","sentiment_score":-0.009834248945116997,"channel":1,"num_words":5,"start":69.72,"end":71.1},{"sentences":[{"text":"Yeah.","start":72.055,"end":72.455,"sentiment":"neutral","sentiment_score":-0.023846477270126343},{"text":"We are going to present cybersecurity with him.","start":72.455,"end":75.674995,"sentiment":"neutral","sentiment_score":-0.048773042391985655}],"sentiment":"neutral","sentiment_score":-0.0460034240451124,"channel":0,"num_words":9,"start":72.055,"end":75.674995},{"sentences":[{"text":"Cybersecurity.","start":79.405,"end":79.905,"sentiment":"neutral","sentiment_score":-0.03436671942472458}],"sentiment":"neutral","sentiment_score":-0.03436671942472458,"channel":1,"num_words":1,"start":79.405,"end":79.905},{"sentences":[{"text":"Yes.","start":81.42,"end":81.92,"sentiment":"neutral","sentiment_score":0.0011768518015742302}],"sentiment":"neutral","sentiment_score":0.0011768518015742302,"channel":0,"num_words":1,"start":81.42,"end":81.92},{"sentences":[{"text":"Okay.","start":87.25,"end":87.49,"sentiment":"neutral","sentiment_score":-0.01831808313727379},{"text":"So sorry.","start":87.49,"end":88.46999,"sentiment":"neutral","sentiment_score":-0.06411348283290863},{"text":"This is regarding cybersecurity.","start":88.53,"end":90.07,"sentiment":"neutral","sentiment_score":-0.06823024153709412}],"sentiment":"neutral","sentiment_score":-0.05992371642163822,"channel":1,"num_words":7,"start":87.25,"end":90.07},{"sentences":[{"text":"Yes.","start":91.020004,"end":91.520004,"sentiment":"neutral","sentiment_score":-0.004493575543165207},{"text":"Is Jason available?","start":91.74,"end":92.88,"sentiment":"neutral","sentiment_score":-0.012388256068030993},{"text":"Can you able to transfer the call?","start":93.020004,"end":94.845,"sentiment":"neutral","sentiment_score":-0.018051031178661754}],"sentiment":"neutral","sentiment_score":-0.015274141999808226,"channel":0,"num_words":11,"start":91.020004,"end":94.845},{"sentences":[{"text":"Let me see if he's available.","start":98.21,"end":99.59,"sentiment":"neutral","sentiment_score":-0.0014587603509426115}],"sentiment":"neutral","sentiment_score":-0.0014587603509426115,"channel":1,"num_words":6,"start":98.21,"end":99.59},{"sentences":[{"text":"Thank you.","start":101.005005,"end":101.825005,"sentiment":"neutral","sentiment_score":0.19123318046331406}],"sentiment":"neutral","sentiment_score":0.19123318046331406,"channel":0,"num_words":2,"start":101.005005,"end":101.825005},{"sentences":[{"text":"Okay.","start":103.215004,"end":103.615,"sentiment":"neutral","sentiment_score":0.016366852447390556},{"text":"He's currently in a call at the moment.","start":103.615,"end":105.615,"sentiment":"neutral","sentiment_score":-0.09028326952829957},{"text":"I can leave him a message and let him know that you've called.","start":105.615,"end":108.435,"sentiment":"neutral","sentiment_score":-0.04927056512007347}],"sentiment":"neutral","sentiment_score":-0.061200756833634594,"channel":1,"num_words":22,"start":103.215004,"end":108.435},{"sentences":[{"text":"I see.","start":109.909996,"end":110.47,"sentiment":"neutral","sentiment_score":-0.05557844415307045},{"text":"Any worries.","start":110.47,"end":111.11,"sentiment":"neutral","sentiment_score":-0.10248000547289848},{"text":"I'll just try to ring back again.","start":111.11,"end":112.81,"sentiment":"neutral","sentiment_score":-0.10442175290414266},{"text":"Thank you.","start":112.869995,"end":113.61,"sentiment":"neutral","sentiment_score":0.21590173244476318}],"sentiment":"neutral","sentiment_score":-0.04732813113010847,"channel":0,"num_words":13,"start":109.909996,"end":113.61},{"sentences":[{"text":"Alright.","start":115.658936,"end":116.05894,"sentiment":"neutral","sentiment_score":0.13183343410491943},{"text":"No worries.","start":116.05894,"end":116.71894,"sentiment":"neutral","sentiment_score":0.09420017525553703},{"text":"Bye.","start":118.21894,"end":118.71894,"sentiment":"neutral","sentiment_score":0.06716843694448471}],"sentiment":"neutral","sentiment_score":0.09685055539011955,"channel":1,"num_words":4,"start":115.658936,"end":118.71894}]},"summary":{"result":"success","short":"The customer calls Rawson Homes and is directed to various options including accounts, warranty, and the next available agent. They are then transferred to Jason Buen and are informed that he is currently in a call but can leave a message for them to pass along to their team. The customer is thanked and ends the call."},"intents":{"segments":[{"text":"You're speaking with Malay. How can I help you? Yes, dear.","start_word":87,"end_word":97,"intents":[{"intent":"Offer assistance","confidence_score":0.0026397135}]}]},"sentiments":{"segments":[{"text":"Welcome to Rawson Homes. Please be aware that your call may be recorded for quality and coaching purposes. If you are a new customer, please press 1. If you are an existing customer or want to inquire about warranty, please press 2. For all other inquiries, please press 3. Please select from the following options. For the accounts team, press 1. For the warranty team, press 2. To speak to the next available agent, press 0. Press 9 to hear these options again. Welcome to Rawson Homes. You're speaking with Malay. How can I help you? Yes, dear. Good morning. I'm looking for Jason Buen. Yep. Sorry. What was your name? Mary from Vigilance AI. Yep. No worries. Is he expecting your call? No problem. Yes. Okay. What was this regarding? Yeah. We are going to present cybersecurity with him. Cybersecurity. Yes. Okay. So sorry. This is regarding cybersecurity. Yes. Is Jason available? Can you able to transfer the call? Let me see if he's available. Thank you. Okay. He's currently in a call at the moment. I can leave him a message and let him know that you've called. I see. Any worries. I'll just try to ring back again. Thank you. Alright. No worries. Bye.","start_word":0,"end_word":206,"sentiment":"neutral","sentiment_score":0.015036440454423428}],"average":{"sentiment":"neutral","sentiment_score":0.01503644038721458}}}}