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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.4696674466133118},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.34,"sentiment":"negative","sentiment_score":-0.5577339927355448},{"text":"At the tone, please record your message.","start":4.88,"end":6.98,"sentiment":"neutral","sentiment_score":-0.20702242425509862},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.20412425696849823}],"sentiment":"negative","sentiment_score":-0.3551406150062879,"num_words":30,"start":0.24,"end":10.0199995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Debbie. I'm calling on behalf of Daniel from Tech one. Since I was routed to voice mail, I will let Daniel talk to you or call you. We're actually based in Springfield, Brisbane.\n\nWe wanted to reach out because we have we wanted to assist you with your IT support or recurring IT issues. So, yeah, you can just return our call anytime as soon as as soon as you're available. Thank you. Take care. Talk soon.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.4696674466133118},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.34,"sentiment":"negative","sentiment_score":-0.5577339927355448},{"text":"At the tone, please record your message.","start":4.88,"end":6.98,"sentiment":"neutral","sentiment_score":-0.20702242425509862},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.20412425696849823}],"sentiment":"negative","sentiment_score":-0.3551406150062879,"channel":1,"num_words":30,"start":0.24,"end":10.0199995},{"sentences":[{"text":"Hi.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.06975697726011276},{"text":"This is Debbie.","start":11.92,"end":12.559999,"sentiment":"neutral","sentiment_score":0.08974363406499226},{"text":"I'm calling on behalf of Daniel from Tech one.","start":12.559999,"end":15.219999,"sentiment":"neutral","sentiment_score":0.12773159974151188},{"text":"Since I was routed to voice mail, I will let Daniel talk to you or call you.","start":15.725,"end":21.645,"sentiment":"neutral","sentiment_score":0.029054712723283208},{"text":"We're actually based in Springfield, Brisbane.","start":21.645,"end":23.905,"sentiment":"neutral","sentiment_score":0.12771246085564295}],"sentiment":"neutral","sentiment_score":0.0763549210710658,"channel":0,"num_words":36,"start":11.679999,"end":23.905},{"sentences":[{"text":"We wanted to reach out because we have we wanted to assist you with your IT support or recurring IT issues.","start":23.965,"end":31.79,"sentiment":"neutral","sentiment_score":0.3278901584091641},{"text":"So, yeah, you can just return our call anytime as soon as as soon as you're available.","start":31.79,"end":36.05,"sentiment":"neutral","sentiment_score":0.29033788688042583},{"text":"Thank you.","start":36.11,"end":36.670002,"sentiment":"positive","sentiment_score":0.6122006177902222},{"text":"Take care.","start":36.670002,"end":37.23,"sentiment":"positive","sentiment_score":0.43634137511253357},{"text":"Talk soon.","start":37.23,"end":37.97,"sentiment":"neutral","sentiment_score":0.2004597783088684}],"sentiment":"neutral","sentiment_score":0.3254418396814303,"channel":0,"num_words":44,"start":23.965,"end":37.97}]},"summary":{"result":"success","short":"The customer's voicemail greets callers and provides instructions for leaving a message. The agent, Debbie, is calling on behalf of Daniel from Tech One to offer assistance with IT support and recurring IT issues. She instructs callers to return the call when available and ends the conversation by thanking them and reminding them to take care."},"intents":{"segments":[{"text":"We wanted to reach out because we have we wanted to assist you with your IT support or recurring IT issues.","start_word":66,"end_word":86,"intents":[{"intent":"Assist with it support","confidence_score":0.15990551}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.5141202211380005},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Debbie. I'm calling on behalf of Daniel from Tech one. Since I was routed to voice mail, I will let Daniel talk to you or call you. We're actually based in Springfield, Brisbane. We wanted to reach out because we have we wanted to assist you with your IT support or recurring IT issues. So, yeah, you can just return our call anytime as soon as as soon as you're available.","start_word":14,"end_word":103,"sentiment":"neutral","sentiment_score":0.11896584182977676},{"text":"Thank you. Take care.","start_word":104,"end_word":107,"sentiment":"positive","sentiment_score":0.5201077461242676},{"text":"Talk soon.","start_word":108,"end_word":109,"sentiment":"neutral","sentiment_score":0.23369497060775757}],"average":{"sentiment":"neutral","sentiment_score":0.04966037256734355}}}}