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And when I got your email last night, I was it it didn't come through. No. It it no. The letter didn't come through attached to your email when you forwarded it to me, but I saw the context of the, like, original email. Oh, yeah. No. Don't delivered. Yes. Yep. But I needed a yeah. Yeah. I know. Did it are you able to are you able to do me a silly favor? Because I tried to log in last night and try because, generally, I can access it from the portal, but it hadn't even been loaded to the portal from my side. Because I spoke to Jamie, like, last week, and I and she black and blue a said that she'd call you. Black and blue said that you get the letter. Oh, that's good. Yep. Right. You didn't get the email till Monday. I know that much. So it must have been she called you Friday. Mhmm. Yes. Cool. No. You're fine. You're juggling. You're alright. Which makes no sense because you don't accept a claim if you're not. Sorry. I'm just pulling up your date of birth. 05/01/1982. Where'd you go? O5011982. There we go. I think it was discussed, reviewed and accepted your income protection plan. You'll find below the first benefit details, which we might hope find you helpful. On the sixteenth, we made the following payment to your nominated bank account. No. It's not the sixteenth yet. So it'll get paid till Thursday, and then it is for the benefit period of the March 20 to the April 19. And your injury occurred '18 no. '12. '12. One, two, three, four. Would be the fourteenth would be the March 14. Would be thirty days. Because twelfth the February 12 one, two, three, four. Yeah. No. You're okay. Yeah. It would be the fourteenth of March 14, which is, I mean, still not the point. That's, like, a six to eight difference. Fourteenth. That'll be the fourteenth, and then that should be 01/02, 03/04. Yeah. And then it should pay a month, which should be, like, basically 14 to 14. And then that I mean, look. The good thing is is they're paying, so that's great. But that's Yeah. Yeah. I mean, the dates are wrong, so I'm gonna have to get her to amend that. And then what you earn, that's fine. Next step, so we can assess benefit payment is due to occur. Okay. So no. They're pay they're paying the March, April. And then before they will pay the May benefit, so the following month's benefit, they've requested a report from the chiropractor. So they're gonna spend the next month chasing the chiropractor's report. I still don't know why, but Yeah. Yeah. Can I have that letter? Mhmm. Yeah. Yeah. Yeah. Yeah. Which which is what we did. Yeah. I don't know. Yeah. I don't know why we're still riding to the Cairo. Yeah. Yeah. Yeah. No. Generally, like, claims, I've I've always had I I've I've I've I've told you this before. I've been doing claims for, you know, good half decade, and I've always had pretty like, don't be wrong. There there's always, like, you know, really messy claims or claims that are difficult, but I wouldn't call your case a difficult claim. No. Yeah. Yeah. I just yeah. It wasn't just a one and one and done info like, I understand, like, the initial claims pack is generally for them to be able to assess things and to be able to understand what the claim is. Once the initial claims pack's done, then they, yep, they'd 100% write to doctors to find out, like, the doctor's information. That's absolutely fine going that way, and I understand why they do that. They don't always, you know, seek all the doctor's information straight up because, like, they pay for the reports to be written and and to request them, and they need to know exactly what they're writing for and what they're asking for. They don't wanna get, you know, thirty years worth of your medical history and have to sit sit there and sift through that. They, you know, they'll specifically ask for the things that they wanna ask for, and they'll try and go to the doctor that's relevant for it. So the initial claims pack comes in, that's when they write to the doctor. But the doctor's report should be enough to adequately explain everything. A chiropractor is not a doctor. It's not in the, you know, MD sense. Yeah. Yeah. Look. I mean, realistically, they're they're paying for the the report. We have a month under our sleeve, so we're good and covered there. It's just a matter of we'll just I'm I'll call Jamie this week. I'm not I I can't do it today. I'm I'm booked. So yeah. Yeah. Yeah. 100 percent. Yeah. 100%. Alright. And I will. I'm gonna get touch base with my BDM again, trust Jamie, and find out why she needs to and get her to relook at the dates because, like, realistically, she's cutting off eight like, six days worth of six days, four days, four how whatever. How many days? It's four. Yeah. Yeah. But still, it's important, and I I wanna get it. So I'm I'll get her to reassess. I'll push that through. That's I hate that I keep using the word nice and easy today, but that's that's my catchphrase for the day. Nice and easy. I'll get it done. If not, then I'll get it done, and I'll get back to you. Yeah. Yeah. Just need a direction. Yeah. Yeah. 100%. No. Leave it with me, and I will I will chase her tail, and I'll get an answer and find out where we're at. Yeah. No. Yeah. I know. I'll I'll chase her up and get an answer for you, and I'll get back to you later this week, early next week at the latest. Okay. That's okay. But feel free to email me. I did get your email last night. I just was trying to close out things. I didn't didn't leave the office till 09:30PM. So yeah. Yeah. Yeah. No. Absolutely. And I like, the the just the fact that, like, you emailed me last night, and I I was really upset because I she promised me that she would include me in the in the in the letter that she sent to you, and she didn't. So then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal. So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because I couldn't see the correspondence. Yeah. I called her last Thursday. Yeah. Yes. Yeah. Yep. Yep. Yes. Yeah. And she and she said, black and blue, I will I will call him today, and I'll get that letter out to him today. And I went, fantastic. Please do call him. I know he would really appreciate a call from you. I have told him, but that would be great. Yeah. Yeah. No. Absolute pain. No. No. I'll I'll chase her up, and I'll find out what what what's going on. And I'll be giving the feedback on her from a claims assessment point of view to her superior. Feedback and Yeah. Yeah. No. It I I don't either. It's it's just it it's weird. It's odd. It's it doesn't make sense. They can't. That's the weird thing. They're they're they're not able to. It's they can't like, you could possibly sue someone for financial and, yeah, emotional and stuff like that. Yeah. Yeah. But, otherwise, it's just it seems it's weird, if that makes sense. K. Yeah. No. That's okay. I will yeah. Yeah. Yeah. Yeah. I I don't either, but that's okay. I will I will figure it out, and I will go from there. Okay? Definitely. I'm all over it, and you'll hear from me either this week or early next. Yeah. Send me an email when you get the payment as well just so I know and yeah. Yes. Yeah. So you're twiddling your thumbs. Yeah. No. Week. Yeah. Absolutely. No. Perfect. I'll I'll chase her up, and I'll get an answer to you. That's okay. My pleasure. We will. I will. You too. 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Paul. How are you going? Oh, it's been a day, my darling, but we're we're rolling with it. That's it. Definitely.\n\nYeah. I didn't. And when I got your email last night, I was it it didn't come through. No. It it no.\n\nThe letter didn't come through attached to your email when you forwarded it to me, but I saw the context of the, like, original email. Oh, yeah. No. Don't delivered. Yes.\n\nYep. But I needed a yeah. Yeah. I know. Did it are you able to are you able to do me a silly favor?\n\nBecause I tried to log in last night and try because, generally, I can access it from the portal, but it hadn't even been loaded to the portal from my side. Because I spoke to Jamie, like, last week, and I and she black and blue a said that she'd call you. Black and blue said that you get the letter. Oh, that's good. Yep.\n\nRight. You didn't get the email till Monday. I know that much. So it must have been she called you Friday. Mhmm.\n\nYes. Cool. No. You're fine. You're juggling.\n\nYou're alright. Which makes no sense because you don't accept a claim if you're not. Sorry. I'm just pulling up your date of birth. 05/01/1982.\n\nWhere'd you go? O5011982. There we go. I think it was discussed, reviewed and accepted your income protection plan. You'll find below the first benefit details, which we might hope find you helpful.\n\nOn the sixteenth, we made the following payment to your nominated bank account. No. It's not the sixteenth yet. So it'll get paid till Thursday, and then it is for the benefit period of the March 20 to the April 19. And your injury occurred '18 no.\n\n'12. '12. One, two, three, four. Would be the fourteenth would be the March 14. Would be thirty days.\n\nBecause twelfth the February 12 one, two, three, four. Yeah. No. You're okay. Yeah.\n\nIt would be the fourteenth of March 14, which is, I mean, still not the point. That's, like, a six to eight difference. Fourteenth. That'll be the fourteenth, and then that should be 01/02, 03/04. Yeah.\n\nAnd then it should pay a month, which should be, like, basically 14 to 14. And then that I mean, look. The good thing is is they're paying, so that's great. But that's Yeah. Yeah.\n\nI mean, the dates are wrong, so I'm gonna have to get her to amend that. And then what you earn, that's fine. Next step, so we can assess benefit payment is due to occur. Okay. So no.\n\nThey're pay they're paying the March, April. And then before they will pay the May benefit, so the following month's benefit, they've requested a report from the chiropractor. So they're gonna spend the next month chasing the chiropractor's report. I still don't know why, but Yeah. Yeah.\n\nCan I have that letter? Mhmm. Yeah. Yeah. Yeah.\n\nYeah. Which which is what we did. Yeah. I don't know. Yeah.\n\nI don't know why we're still riding to the Cairo. Yeah. Yeah. Yeah. No.\n\nGenerally, like, claims, I've I've always had I I've I've I've I've told you this before. I've been doing claims for, you know, good half decade, and I've always had pretty like, don't be wrong. There there's always, like, you know, really messy claims or claims that are difficult, but I wouldn't call your case a difficult claim. No. Yeah.\n\nYeah. I just yeah. It wasn't just a one and one and done info like, I understand, like, the initial claims pack is generally for them to be able to assess things and to be able to understand what the claim is. Once the initial claims pack's done, then they, yep, they'd 100% write to doctors to find out, like, the doctor's information. That's absolutely fine going that way, and I understand why they do that.\n\nThey don't always, you know, seek all the doctor's information straight up because, like, they pay for the reports to be written and and to request them, and they need to know exactly what they're writing for and what they're asking for. They don't wanna get, you know, thirty years worth of your medical history and have to sit sit there and sift through that. They, you know, they'll specifically ask for the things that they wanna ask for, and they'll try and go to the doctor that's relevant for it. So the initial claims pack comes in, that's when they write to the doctor. But the doctor's report should be enough to adequately explain everything.\n\nA chiropractor is not a doctor. It's not in the, you know, MD sense. Yeah. Yeah. Look.\n\nI mean, realistically, they're they're paying for the the report. We have a month under our sleeve, so we're good and covered there. It's just a matter of we'll just I'm I'll call Jamie this week. I'm not I I can't do it today. I'm I'm booked.\n\nSo yeah. Yeah. Yeah. 100 percent. Yeah.\n\n100%. Alright. And I will. I'm gonna get touch base with my BDM again, trust Jamie, and find out why she needs to and get her to relook at the dates because, like, realistically, she's cutting off eight like, six days worth of six days, four days, four how whatever. How many days?\n\nIt's four. Yeah. Yeah. But still, it's important, and I I wanna get it. So I'm I'll get her to reassess.\n\nI'll push that through. That's I hate that I keep using the word nice and easy today, but that's that's my catchphrase for the day. Nice and easy. I'll get it done. If not, then I'll get it done, and I'll get back to you.\n\nYeah. Yeah. Just need a direction. Yeah. Yeah.\n\n100%. No. Leave it with me, and I will I will chase her tail, and I'll get an answer and find out where we're at. Yeah. No.\n\nYeah. I know. I'll I'll chase her up and get an answer for you, and I'll get back to you later this week, early next week at the latest. Okay. That's okay.\n\nBut feel free to email me. I did get your email last night. I just was trying to close out things. I didn't didn't leave the office till 09:30PM. So yeah.\n\nYeah. Yeah. No. Absolutely. And I like, the the just the fact that, like, you emailed me last night, and I I was really upset because I she promised me that she would include me in the in the in the letter that she sent to you, and she didn't.\n\nSo then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal. So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because I couldn't see the correspondence. Yeah. I called her last Thursday. Yeah.\n\nYes. Yeah. Yep. Yep. Yes.\n\nYeah. And she and she said, black and blue, I will I will call him today, and I'll get that letter out to him today. And I went, fantastic. Please do call him. I know he would really appreciate a call from you.\n\nI have told him, but that would be great. Yeah. Yeah. No. Absolute pain.\n\nNo. No. I'll I'll chase her up, and I'll find out what what what's going on. And I'll be giving the feedback on her from a claims assessment point of view to her superior. Feedback and Yeah.\n\nYeah. No. It I I don't either. It's it's just it it's weird. It's odd.\n\nIt's it doesn't make sense. They can't. That's the weird thing. They're they're they're not able to. It's they can't like, you could possibly sue someone for financial and, yeah, emotional and stuff like that.\n\nYeah. Yeah. But, otherwise, it's just it seems it's weird, if that makes sense. K. Yeah.\n\nNo. That's okay. I will yeah. Yeah. Yeah.\n\nYeah. I I don't either, but that's okay. I will I will figure it out, and I will go from there. Okay? Definitely.\n\nI'm all over it, and you'll hear from me either this week or early next. Yeah. Send me an email when you get the payment as well just so I know and yeah. Yes. Yeah.\n\nSo you're twiddling your thumbs. Yeah. No. Week. Yeah.\n\nAbsolutely. No. Perfect. I'll I'll chase her up, and I'll get an answer to you. That's okay.\n\nMy pleasure. We will. I will. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.12212838232517242},{"text":"How are you going?","start":3.36,"end":4.26,"sentiment":"neutral","sentiment_score":0.2054283544421196},{"text":"Oh, it's been a day, my darling, but we're we're rolling with it.","start":6.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2980062056046266},{"text":"That's it.","start":12.785001,"end":13.6050005,"sentiment":"neutral","sentiment_score":0.2868492305278778},{"text":"Definitely.","start":16.625,"end":17.125,"sentiment":"positive","sentiment_score":0.5718669295310974}],"sentiment":"neutral","sentiment_score":0.27661892026662827,"num_words":22,"start":2.8799999,"end":17.125},{"sentences":[{"text":"Yeah.","start":20.065,"end":20.565,"sentiment":"neutral","sentiment_score":0.016905497759580612},{"text":"I didn't.","start":25.44,"end":26.16,"sentiment":"neutral","sentiment_score":-0.1514829657971859},{"text":"And when I got your email last night, I was it it didn't come through.","start":26.16,"end":32.0,"sentiment":"neutral","sentiment_score":-0.07766965751846631},{"text":"No.","start":32.0,"end":32.5,"sentiment":"neutral","sentiment_score":-0.0859714150428772},{"text":"It it no.","start":33.68,"end":34.8,"sentiment":"neutral","sentiment_score":-0.06826681767900784}],"sentiment":"neutral","sentiment_score":-0.07917623475871303,"num_words":22,"start":20.065,"end":34.8},{"sentences":[{"text":"The letter didn't come through attached to your email when you forwarded it to me, but I saw the context of the, like, original email.","start":34.8,"end":43.635002,"sentiment":"neutral","sentiment_score":-0.1204374897480011},{"text":"Oh, yeah.","start":52.75,"end":53.63,"sentiment":"neutral","sentiment_score":-0.03898507170379162},{"text":"No.","start":53.63,"end":53.87,"sentiment":"neutral","sentiment_score":-0.09296786785125732},{"text":"Don't delivered.","start":53.87,"end":55.81,"sentiment":"neutral","sentiment_score":-0.1080690249800682},{"text":"Yes.","start":58.670002,"end":59.07,"sentiment":"neutral","sentiment_score":-0.03192533925175667}],"sentiment":"neutral","sentiment_score":-0.11064318207002455,"num_words":31,"start":34.8,"end":59.07},{"sentences":[{"text":"Yep.","start":59.07,"end":59.57,"sentiment":"neutral","sentiment_score":-0.032525062561035156},{"text":"But I needed a yeah.","start":84.380005,"end":86.815,"sentiment":"neutral","sentiment_score":-0.07597549706697464},{"text":"Yeah.","start":96.155,"end":96.655,"sentiment":"neutral","sentiment_score":-0.012274368666112425},{"text":"I know.","start":103.130005,"end":103.79,"sentiment":"neutral","sentiment_score":-0.13558529317378998},{"text":"Did it are you able to are you able to do me a silly favor?","start":104.89,"end":107.850006,"sentiment":"neutral","sentiment_score":-0.051421070098876955}],"sentiment":"neutral","sentiment_score":-0.06113181476636479,"num_words":24,"start":59.07,"end":107.850006},{"sentences":[{"text":"Because I tried to log in last night and try because, generally, I can access it from the portal, but it hadn't even been loaded to the portal from my side.","start":107.850006,"end":115.994995,"sentiment":"neutral","sentiment_score":-0.1923715186215216},{"text":"Because I spoke to Jamie, like, last week, and I and she black and blue a said that she'd call you.","start":116.215,"end":123.174995,"sentiment":"neutral","sentiment_score":-0.08427611383653823},{"text":"Black and blue said that you get the letter.","start":123.174995,"end":125.034996,"sentiment":"neutral","sentiment_score":-0.02452383293873734},{"text":"Oh, that's good.","start":125.83,"end":131.53,"sentiment":"neutral","sentiment_score":-0.025899863491455715},{"text":"Yep.","start":143.44499,"end":143.94499,"sentiment":"neutral","sentiment_score":0.0037464145570993423}],"sentiment":"neutral","sentiment_score":-0.12350743292615964,"num_words":65,"start":107.850006,"end":143.94499},{"sentences":[{"text":"Right.","start":150.26,"end":150.76,"sentiment":"neutral","sentiment_score":-0.04758091643452644},{"text":"You didn't get the email till Monday.","start":155.86,"end":157.37999,"sentiment":"neutral","sentiment_score":-0.24345386028289795},{"text":"I know that much.","start":157.37999,"end":158.36,"sentiment":"neutral","sentiment_score":-0.2407742701470852},{"text":"So it must have been she called you Friday.","start":158.5,"end":160.2,"sentiment":"neutral","sentiment_score":-0.1019359247552024},{"text":"Mhmm.","start":194.645,"end":195.145,"sentiment":"neutral","sentiment_score":0.000867077149450779}],"sentiment":"neutral","sentiment_score":-0.16506414839320563,"num_words":22,"start":150.26,"end":195.145},{"sentences":[{"text":"Yes.","start":197.365,"end":197.845,"sentiment":"neutral","sentiment_score":0.10404305160045624},{"text":"Cool.","start":197.845,"end":198.345,"sentiment":"neutral","sentiment_score":0.17222553491592407},{"text":"No.","start":227.45,"end":227.61,"sentiment":"neutral","sentiment_score":-0.2057984173297882},{"text":"You're fine.","start":227.61,"end":228.25,"sentiment":"neutral","sentiment_score":-0.09628250822424889},{"text":"You're juggling.","start":228.25,"end":228.98999,"sentiment":"neutral","sentiment_score":-0.1559218317270279}],"sentiment":"neutral","sentiment_score":-0.06199121581656592,"num_words":7,"start":197.365,"end":228.98999},{"sentences":[{"text":"You're alright.","start":229.05,"end":229.79,"sentiment":"neutral","sentiment_score":0.013441821560263634},{"text":"Which makes no sense because you don't accept a claim if you're not.","start":256.76,"end":261.26,"sentiment":"negative","sentiment_score":-0.6747930462543781},{"text":"Sorry.","start":262.08502,"end":262.24503,"sentiment":"neutral","sentiment_score":-0.15136492252349854},{"text":"I'm just pulling up your date of birth.","start":262.24503,"end":263.86502,"sentiment":"neutral","sentiment_score":-0.03652180312201381},{"text":"05/01/1982.","start":265.765,"end":267.70502,"sentiment":"neutral","sentiment_score":0.0029114075005054474}],"sentiment":"negative","sentiment_score":-0.3674421559274197,"num_words":25,"start":229.05,"end":267.70502},{"sentences":[{"text":"Where'd you go?","start":268.885,"end":269.68503,"sentiment":"neutral","sentiment_score":0.0005732233791301646},{"text":"O5011982.","start":269.68503,"end":271.945,"sentiment":"neutral","sentiment_score":0.008345935493707657},{"text":"There we go.","start":289.875,"end":290.77502,"sentiment":"neutral","sentiment_score":0.04317061975598335},{"text":"I think it was discussed, reviewed and accepted your income protection plan.","start":291.075,"end":294.435,"sentiment":"neutral","sentiment_score":0.19537055244048437},{"text":"You'll find below the first benefit details, which we might hope find you helpful.","start":294.435,"end":297.73502,"sentiment":"neutral","sentiment_score":0.3096110054424831}],"sentiment":"neutral","sentiment_score":0.20662358092059466,"num_words":33,"start":268.885,"end":297.73502},{"sentences":[{"text":"On the sixteenth, we made the following payment to your nominated bank account.","start":298.78998,"end":303.21,"sentiment":"neutral","sentiment_score":0.07774160974300824},{"text":"No.","start":305.50998,"end":305.66998,"sentiment":"neutral","sentiment_score":-0.16048234701156616},{"text":"It's not the sixteenth yet.","start":305.66998,"end":307.05,"sentiment":"neutral","sentiment_score":-0.243514809012413},{"text":"So it'll get paid till Thursday, and then it is for the benefit period of the March 20 to the April 19.","start":309.75,"end":319.565,"sentiment":"neutral","sentiment_score":-0.02748761254108765},{"text":"And your injury occurred '18 no.","start":321.545,"end":325.405,"sentiment":"neutral","sentiment_score":-0.17720945676167807}],"sentiment":"neutral","sentiment_score":-0.04330637621039406,"num_words":47,"start":298.78998,"end":325.405},{"sentences":[{"text":"'12.","start":325.465,"end":325.965,"sentiment":"neutral","sentiment_score":-0.14148277044296265},{"text":"'12.","start":326.67,"end":327.17,"sentiment":"neutral","sentiment_score":-0.08584563434123993},{"text":"One, two, three, four.","start":331.47,"end":333.97,"sentiment":"neutral","sentiment_score":-0.021177600137889385},{"text":"Would be the fourteenth would be the March 14.","start":335.39,"end":339.49,"sentiment":"neutral","sentiment_score":-0.0046439216368728215},{"text":"Would be thirty days.","start":340.065,"end":344.46503,"sentiment":"neutral","sentiment_score":0.008681005099788308}],"sentiment":"neutral","sentiment_score":-0.0167952673509717,"num_words":19,"start":325.465,"end":344.46503},{"sentences":[{"text":"Because twelfth the February 12 one, two, three, four.","start":344.46503,"end":349.665,"sentiment":"neutral","sentiment_score":-0.030140816751453612},{"text":"Yeah.","start":349.665,"end":350.165,"sentiment":"neutral","sentiment_score":-0.05715247243642807},{"text":"No.","start":351.74503,"end":351.98502,"sentiment":"neutral","sentiment_score":-0.25529488921165466},{"text":"You're okay.","start":351.98502,"end":352.725,"sentiment":"neutral","sentiment_score":-0.1569829396903515},{"text":"Yeah.","start":352.785,"end":352.945,"sentiment":"neutral","sentiment_score":-0.10009139776229858}],"sentiment":"neutral","sentiment_score":-0.07126942782529763,"num_words":14,"start":344.46503,"end":352.945},{"sentences":[{"text":"It would be the fourteenth of March 14, which is, I mean, still not the point.","start":352.945,"end":356.59998,"sentiment":"neutral","sentiment_score":-0.27080734074115753},{"text":"That's, like, a six to eight 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great.","start":377.415,"end":380.535,"sentiment":"positive","sentiment_score":0.5146677702665329},{"text":"But that's Yeah.","start":380.535,"end":383.28,"sentiment":"neutral","sentiment_score":0.08977354907741149},{"text":"Yeah.","start":384.86002,"end":385.36002,"sentiment":"neutral","sentiment_score":-0.18097969889640808}],"sentiment":"neutral","sentiment_score":0.18758004720189742,"num_words":35,"start":369.575,"end":385.36002},{"sentences":[{"text":"I mean, the dates are wrong, so I'm gonna have to get her to amend that.","start":386.7,"end":389.82,"sentiment":"neutral","sentiment_score":-0.2587053896859288},{"text":"And then what you earn, that's fine.","start":389.82,"end":392.86002,"sentiment":"neutral","sentiment_score":0.007276817357965876},{"text":"Next step, so we can assess benefit payment is due to occur.","start":392.86002,"end":397.815,"sentiment":"neutral","sentiment_score":0.013369171259303888},{"text":"Okay.","start":398.355,"end":398.835,"sentiment":"neutral","sentiment_score":-0.027334926649928093},{"text":"So no.","start":398.835,"end":399.475,"sentiment":"neutral","sentiment_score":-0.09562233090400696}],"sentiment":"neutral","sentiment_score":-0.10911836965303671,"num_words":38,"start":386.7,"end":399.475},{"sentences":[{"text":"They're pay they're paying the March, April.","start":399.475,"end":402.295,"sentiment":"neutral","sentiment_score":-0.09107166954449245},{"text":"And then before they will pay the May benefit, so the following month's benefit, they've requested a report from the chiropractor.","start":403.075,"end":409.655,"sentiment":"neutral","sentiment_score":-0.08310861335623831},{"text":"So they're gonna spend the next month chasing the chiropractor's 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letter?","start":439.05002,"end":440.27002,"sentiment":"neutral","sentiment_score":-0.323047935962677},{"text":"Mhmm.","start":443.45,"end":443.95,"sentiment":"neutral","sentiment_score":-0.2248460054397583},{"text":"Yeah.","start":451.945,"end":452.445,"sentiment":"neutral","sentiment_score":-0.25412046909332275},{"text":"Yeah.","start":456.905,"end":457.405,"sentiment":"neutral","sentiment_score":-0.2936791777610779},{"text":"Yeah.","start":459.72,"end":460.22,"sentiment":"neutral","sentiment_score":-0.26804977655410767}],"sentiment":"neutral","sentiment_score":-0.29510390096240574,"num_words":9,"start":439.05002,"end":460.22},{"sentences":[{"text":"Yeah.","start":496.88498,"end":497.38498,"sentiment":"neutral","sentiment_score":-0.07332640886306763},{"text":"Which which is what we 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Cairo.","start":508.02002,"end":509.96,"sentiment":"neutral","sentiment_score":-0.24960777759552003},{"text":"Yeah.","start":535.97003,"end":536.47003,"sentiment":"neutral","sentiment_score":-0.1412249207496643},{"text":"Yeah.","start":537.57,"end":538.07,"sentiment":"neutral","sentiment_score":-0.057490646839141846},{"text":"Yeah.","start":542.625,"end":543.125,"sentiment":"neutral","sentiment_score":-0.10857945680618286},{"text":"No.","start":551.905,"end":552.22504,"sentiment":"neutral","sentiment_score":-0.1759189814329147}],"sentiment":"neutral","sentiment_score":-0.21280655584165029,"num_words":14,"start":508.02002,"end":552.22504},{"sentences":[{"text":"Generally, like, claims, I've I've always had I I've I've I've I've told you this before.","start":552.22504,"end":558.3675,"sentiment":"neutral","sentiment_score":-0.12417581025511026},{"text":"I've been doing claims for, you know, good half decade, and I've always had pretty like, don't be wrong.","start":558.3675,"end":564.27747,"sentiment":"neutral","sentiment_score":-0.18258937173768094},{"text":"There there's always, like, you know, really messy claims or claims that are difficult, but I wouldn't call your case a difficult claim.","start":564.27747,"end":571.3695,"sentiment":"neutral","sentiment_score":-0.19662663243387057},{"text":"No.","start":571.3695,"end":571.665,"sentiment":"neutral","sentiment_score":-0.20467987656593323},{"text":"Yeah.","start":575.505,"end":576.005,"sentiment":"neutral","sentiment_score":0.0381128266453743}],"sentiment":"neutral","sentiment_score":-0.16908317704995474,"num_words":60,"start":552.22504,"end":576.005},{"sentences":[{"text":"Yeah.","start":580.225,"end":580.46497,"sentiment":"neutral","sentiment_score":0.1741064339876175},{"text":"I just yeah.","start":580.46497,"end":593.86,"sentiment":"neutral","sentiment_score":0.3044809301694234},{"text":"It wasn't just a one and one and done info like, I understand, like, the initial claims pack is generally for them to be able to assess things and to be able to understand what the claim is.","start":594.32,"end":604.815,"sentiment":"neutral","sentiment_score":-0.06550573057642109},{"text":"Once the initial claims pack's done, then they, yep, they'd 100% write to doctors to find out, like, the doctor's information.","start":604.815,"end":610.99,"sentiment":"neutral","sentiment_score":-0.024780200395200933},{"text":"That's absolutely fine going that way, and I understand why they do that.","start":610.99,"end":615.31,"sentiment":"neutral","sentiment_score":0.24361434005773985}],"sentiment":"neutral","sentiment_score":0.01638070625056954,"num_words":76,"start":580.225,"end":615.31},{"sentences":[{"text":"They don't always, you know, seek all the doctor's information straight up because, like, they pay for the reports to be written and and to request them, and they need to know exactly what they're writing for and what they're asking for.","start":615.31,"end":627.305,"sentiment":"neutral","sentiment_score":-0.2340413656617914},{"text":"They don't wanna get, you know, thirty years worth of your medical history and have to sit sit there and sift through that.","start":627.365,"end":632.96497,"sentiment":"negative","sentiment_score":-0.4357082053371098},{"text":"They, you know, they'll specifically ask for the things that they wanna ask for, and they'll try and go to the doctor that's relevant for it.","start":632.96497,"end":637.845,"sentiment":"neutral","sentiment_score":-0.1437159816806133},{"text":"So the initial claims pack comes in, that's when they write to the doctor.","start":637.845,"end":640.58496,"sentiment":"neutral","sentiment_score":-0.028020324784197977},{"text":"But the doctor's report should be enough to adequately explain 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gonna get touch base with my BDM again, trust Jamie, and find out why she needs to and get her to relook at the dates because, like, realistically, she's cutting off eight like, six days worth of six days, four days, four how whatever.","start":728.31006,"end":743.365,"sentiment":"neutral","sentiment_score":-0.03712654558734761},{"text":"How many days?","start":743.365,"end":744.08496,"sentiment":"neutral","sentiment_score":-0.009842212622364363}],"sentiment":"neutral","sentiment_score":-0.025709099944610642,"num_words":53,"start":726.15,"end":744.08496},{"sentences":[{"text":"It's four.","start":744.08496,"end":744.72,"sentiment":"neutral","sentiment_score":-0.0158421378582716},{"text":"Yeah.","start":750.63995,"end":751.13995,"sentiment":"neutral","sentiment_score":-0.0030292384326457977},{"text":"Yeah.","start":758.07996,"end":758.48,"sentiment":"neutral","sentiment_score":-0.008553161285817623},{"text":"But still, it's important, and I I wanna get 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didn't.","start":846.96497,"end":862.49,"sentiment":"neutral","sentiment_score":-0.21486343929301138}],"sentiment":"neutral","sentiment_score":-0.20299629867076874,"num_words":50,"start":840.55,"end":862.49},{"sentences":[{"text":"So then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal.","start":862.49,"end":869.23,"sentiment":"neutral","sentiment_score":-0.1914968122728169},{"text":"So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because I couldn't see the correspondence.","start":869.52997,"end":877.285,"sentiment":"neutral","sentiment_score":-0.18023292794823648},{"text":"Yeah.","start":879.825,"end":880.325,"sentiment":"neutral","sentiment_score":-0.1736537218093872},{"text":"I called her last 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she and she said, black and blue, I will I will call him today, and I'll get that letter out to him today.","start":901.32495,"end":905.805,"sentiment":"neutral","sentiment_score":0.055826184106990695},{"text":"And I went, fantastic.","start":905.805,"end":906.865,"sentiment":"neutral","sentiment_score":0.33079052716493607},{"text":"Please do call him.","start":907.08496,"end":908.285,"sentiment":"neutral","sentiment_score":0.3163769394159317},{"text":"I know he would really appreciate a call from you.","start":908.285,"end":910.70496,"sentiment":"neutral","sentiment_score":0.1815623089671135}],"sentiment":"neutral","sentiment_score":0.13342939403861068,"num_words":43,"start":901.00494,"end":910.70496},{"sentences":[{"text":"I have told him, but that would be 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on.","start":934.075,"end":937.695,"sentiment":"neutral","sentiment_score":-0.17529802556548799},{"text":"And I'll be giving the feedback on her from a claims assessment point of view to her superior.","start":937.89996,"end":943.36,"sentiment":"neutral","sentiment_score":-0.03780346286172668},{"text":"Feedback and Yeah.","start":950.615,"end":953.035,"sentiment":"negative","sentiment_score":-0.5175542036692301}],"sentiment":"neutral","sentiment_score":-0.14856304472463355,"num_words":37,"start":930.395,"end":953.035},{"sentences":[{"text":"Yeah.","start":960.935,"end":961.435,"sentiment":"neutral","sentiment_score":-0.23534034192562103},{"text":"No.","start":962.63,"end":962.87,"sentiment":"negative","sentiment_score":-0.40703216195106506},{"text":"It I I don't either.","start":962.87,"end":964.39,"sentiment":"negative","sentiment_score":-0.42123518586158754},{"text":"It's it's just it it's 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I'll chase her up, and I'll get an answer to you.","start":1111.565,"end":1114.3949,"sentiment":"neutral","sentiment_score":0.1607938470939795},{"text":"That's okay.","start":1116.3949,"end":1117.1149,"sentiment":"positive","sentiment_score":0.5369884073734283}],"sentiment":"neutral","sentiment_score":0.17811977337388432,"num_words":17,"start":1108.0449,"end":1117.1149},{"sentences":[{"text":"My pleasure.","start":1117.1149,"end":1117.8549,"sentiment":"positive","sentiment_score":0.5385402590036392},{"text":"We will.","start":1118.6349,"end":1119.3749,"sentiment":"neutral","sentiment_score":0.23384014517068863},{"text":"I will.","start":1119.9949,"end":1120.6349,"sentiment":"neutral","sentiment_score":0.07938698679208755},{"text":"You 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How are you? You're rolling. I'm rolling with the punches. That's always good. It's always good. It's always good. That's always good. That's all you can do. The the the reason for my call, I don't know whether you got the emails from Jay Jamie, and the letter was attached to it. But did you did you have a look at the at the letter? Yeah. So right. So, basically, I I I the basically, the letter I'm surprised that you guys haven't got the letter. I I what I do is I copy it and I and I forward it to you. But, basically, what it what it what it said was that it was gonna be paid on the nineteenth or and I asked, well, the injury the injury occurred on the twelfth. Why is it not the twelfth? I've heard nothing back. Whether it's the first time I went to the doctor or what that is what that one was about, but I can kind of understand if it's about the doctor. But then she like, in the letter, it said that before they were going to do the payment on the May 19, they need they they needed a letter from they needed a a letter from the car off. And I was like, well, approved everything. You've already approved the claim. Why are we now now assuming that we need a letter from that chiropractor to get something else? Yeah. Gotcha. She did she did call me. She like, she did call me to say that that that it was but that was that was Friday. She called me on Friday at 04:00. Right? That was Friday. I said oh, no. That's sorry. No. She called me at 09:00 on the Friday morning, and I got the email for I got the email on Monday about 04:00, I think. Or was it the other way around? Oh, it's the other way around. Hang on. Hang on. Let's see if I can yeah. Yeah. Right. Hang on now. I'll see if I can I'll figure this out now. I'll just send this now. Right. So I just sent it to you. You might need the password. I'll give you the the password is my date of birth. Alright. But it's like, it it should sorry. One second. What what did you say? No. He's not he lives. He needs to come by here. Yeah. Alright. So you you swing you swing around there. I think you're fine, sweetheart. Okay. Okay. I think he's down there. I think I just seen his helmet down there. No? He just went by, so he's gone down. Okay? Sorry, Nurasa. Yeah. Oh, from what from what I I I even showed it to my wife to to the you know, she read it the same way. And she basically read it the same way. Before before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received. So does that mean they're not gonna pay? Yeah. But it's at the sixteenth. Yeah. So I don't know what yeah. So I don't know. I I don't know. Yeah. On the sixteenth. Yeah. I agree apart on the twelfth. So, like, thirty days to me is just it's coming away. Is it '12? It'd be the '12 to yes. So there are there are weekend right. Yeah. Okay. Yeah. Yes. So there's I I forgot there's only twenty eight days in February there was only twenty eight days in Februv. Yes. Yeah. Yeah. Yeah. And, like, that's okay. I can I can kind of understand that bit of it? I just don't understand the car. Yeah. Yeah. Yeah. Look. Like, I'd like to know why because, like, they have accepted that. I I have provided all the information they have, and I, like, I clearly told her that I I doubted that. I doubt that the chiropractor is going to write a letter that's stating that she is the one that manipulated my neck. And I said, well, if she does that, I'd like that letter. Because that because that makes her liable for the whole thing. So I, like, I doubt she's gonna write the letter. I I I very doubt it. You know? And this is this is where I'm getting really frustrated with them. Like, I'm a quite a I'm quite a calm calm kinda guy, but I'm quite frustrated with the with them that they you know, I pay my insurance to for for them to them to cover my income. I don't know what their ulterior motive is to get their money back from the chiropractor. I reckon that's what they're they're after. You know? Like, they're going to try and get their money back through them. That's that's what I think. Maybe I'm wrong. But, like, she like, Jamie asked me for a letter from from either the chiropractor or a medical doctor or well, she actually said a medical doctor to classify that my back injury was not related to my neck. She has got that. That's that's that should be the end of it. I don't I don't I don't know. So I really I I don't I don't actually know. You know? Like, I'm a lady mother. And, again, she's not very good at responding. But I don't know whether that is just because that they they go, they avoid, and then they ask a question a week later. I don't know if that's what it feels like. You know? But, like, you guys recommended these guys to me. I probably wouldn't break I wouldn't be recommending MetLife to too many more other people because that's what they were doing is quite bad. Unless they're all the same. Maybe they're all the same. Look, I don't think mine is messy. I I don't think mine was messy. I think mine was really crystal clear. You know, like, all the information they asked her, they got. You know, like, it was given it was everything was given in a timely manner. The information was given, and there was always more information that was requested. And I don't understand why. Yeah. Yes. Correct. Well, that's that like, that's that's it, you know. And, you know, like, if I don't I don't know. I like I'm I'm baffled to I'm baffled to what it is like. You know, some people just are just ticking boxes, you know. Like, whether, you know, that's the correct box to be ticking, I don't know. Like, I don't I personally don't think that she's gonna write a letter and state that she hurt my neck. I actually don't. Yep. Yeah. No. No. No. I'm not I'm not I'm not asking I'm not I'm not asking I'm not asking you to do that. I like, I'm looking to you because I I remember speaking speaking to whoever whoever set my my policy up. I can't remember who it was. And basically they they basically said that, you know, like, that you guys are there for for me to that you guys are supposed to do do to do this. And, like, my dad has worked in insurance for fifty years. Yeah. And I was telling him about it, and he was like, you should just let whoever wrote a soldier the policy, sort it out. Yeah. Yeah. Well, whatever it is. Like, if you if you divide it down, it's probably yeah. Like, it's probably a couple $100. Yeah. Whatever you divide it down by. You know, like, in the in this day and day and age, you know, like, a couple $100 doesn't get you far. A couple of bags of groceries. Yeah. Yeah. No. No. Look. Look. I like, I I I I generally ask you a question. Yeah. Yeah. What if you get it done today or tomorrow? I I'm okay today or tomorrow, whatever. This week. I'm I'm easy going. I just need, like what I feel like is that, yeah, I need a not not yeah. Even, like, a direction and an answer. So I know I know what is going on. You know what I mean? You know what I mean? Yeah. Because I like it because I think she's quite good at she's quite good at avoiding the quite good at avoiding the whole lot. You know? Alright. Okay. Okay. Yeah. No worries. No worries. I appreciate it. Yeah. No. That's it. No. That that's alright. No. I just said because I just I just forwarded to you what I said to her. Because I went, you know what? I haven't got I haven't got a reply for her from her. And I think, you you guys obviously do need to know what what's going on as well. Yeah? Yeah. Okay. Yeah. Yeah. But it like, it's it's it's it's all really odd. Like, it's all real odd. Like, she called you last Thursday and said that it had been approved. Yeah. Yeah. Yeah. Last Thursday, you spoke to you spoke to Jamie, and then you called me in the morning at 11:00 to say that it was approved. Alright. Monday morning. I didn't get anything until Monday morning. Like Yeah. Yeah. Look. She's full, like, she's full of BS. I don't know whether they're all the same, but it's like, oh, yeah. I imagined that someone that was living week to week having to deal with this. Yeah. I I don't know. That's it's a bit it's yeah. It's it's a bit unfair. Yeah? Yeah. Yeah. Look. Look. To be honest, I was even I was even gonna call the the the oh, shit. There's a number on the bottom of the thing there about if you feel like you were being untreated. Yeah. And I I just basically tell them, like, that you know, I don't think this is you might correct me if I'm wrong, but I don't feel like that this is right. Yeah. Like, the the only like, my only thing is that I I'm just putting it together as like, they're going to go after the Cairo to get to recoup their money. For negligence. Yeah. Well, I have a friend that's a solicitor, and she's she's been she's been at me for for months to say that I should've done this. I I don't really wanna do that because I she's a family she's not a family friend, but she's a friend of a she's a friend of a good friend of mine. Yeah. I don't I don't really wanna do that. Yeah. I don't I don't know. I don't I don't I don't know. I don't I don't know how I don't yeah. I don't know how to take a chance. I don't yeah. Yes. I'll I'll leave it to I'll I'll leave it to you and see how you how you come back with a a a reasonable explanation of it because I'm sure there's some sort of roundabout explanation that they're basically trying to get out of it. That's you know, that's that is the only thing I can think of there. Trying to get out of it somehow or some way or I don't know. I have no idea what that what they're up at. You know? Okay. I'll leave it to him. Alright. Yeah. Yeah. No worries. I'll talk to you then. I I will do. Yeah. Look. And the reason I'm on it is because I've gotten I've got nothing else to do. I'm not allowed to do anything. Yeah. Well, you're pretty much. And, like, I don't really have patience for for that stuff. You know? Like, I'm more like, if someone sends me an email, I'll respond straight away. You know? You know? Or at least within the day. That's that's kind of that's kind of acceptable. You know? It's not really acceptable to leave it for leave it for a week and then respond. Alright. No worries. Thanks so much. Hope hope you soon. Take care of yourself. Alright? Bye. Bye bye. 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good, Larissa. How are you? You're rolling. I'm rolling with the punches. That's always good.\n\nIt's always good. It's always good. That's always good. That's all you can do. The the the reason for my call, I don't know whether you got the emails from Jay Jamie, and the letter was attached to it.\n\nBut did you did you have a look at the at the letter? Yeah. So right. So, basically, I I I the basically, the letter I'm surprised that you guys haven't got the letter. I I what I do is I copy it and I and I forward it to you.\n\nBut, basically, what it what it what it said was that it was gonna be paid on the nineteenth or and I asked, well, the injury the injury occurred on the twelfth. Why is it not the twelfth? I've heard nothing back. Whether it's the first time I went to the doctor or what that is what that one was about, but I can kind of understand if it's about the doctor. But then she like, in the letter, it said that before they were going to do the payment on the May 19, they need they they needed a letter from they needed a a letter from the car off.\n\nAnd I was like, well, approved everything. You've already approved the claim. Why are we now now assuming that we need a letter from that chiropractor to get something else? Yeah. Gotcha.\n\nShe did she did call me. She like, she did call me to say that that that it was but that was that was Friday. She called me on Friday at 04:00. Right? That was Friday.\n\nI said oh, no. That's sorry. No. She called me at 09:00 on the Friday morning, and I got the email for I got the email on Monday about 04:00, I think. Or was it the other way around?\n\nOh, it's the other way around. Hang on. Hang on. Let's see if I can yeah. Yeah.\n\nRight. Hang on now. I'll see if I can I'll figure this out now. I'll just send this now. Right.\n\nSo I just sent it to you. You might need the password. I'll give you the the password is my date of birth. Alright. But it's like, it it should sorry.\n\nOne second. What what did you say? No. He's not he lives. He needs to come by here.\n\nYeah. Alright. So you you swing you swing around there. I think you're fine, sweetheart. Okay.\n\nOkay. I think he's down there. I think I just seen his helmet down there. No? He just went by, so he's gone down.\n\nOkay? Sorry, Nurasa. Yeah. Oh, from what from what I I I even showed it to my wife to to the you know, she read it the same way. And she basically read it the same way.\n\nBefore before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received. So does that mean they're not gonna pay? Yeah. But it's at the sixteenth. Yeah.\n\nSo I don't know what yeah. So I don't know. I I don't know. Yeah. On the sixteenth.\n\nYeah. I agree apart on the twelfth. So, like, thirty days to me is just it's coming away. Is it '12? It'd be the '12 to yes.\n\nSo there are there are weekend right. Yeah. Okay. Yeah. Yes.\n\nSo there's I I forgot there's only twenty eight days in February there was only twenty eight days in Februv. Yes. Yeah. Yeah. Yeah.\n\nAnd, like, that's okay. I can I can kind of understand that bit of it? I just don't understand the car. Yeah. Yeah.\n\nYeah. Look. Like, I'd like to know why because, like, they have accepted that. I I have provided all the information they have, and I, like, I clearly told her that I I doubted that. I doubt that the chiropractor is going to write a letter that's stating that she is the one that manipulated my neck.\n\nAnd I said, well, if she does that, I'd like that letter. Because that because that makes her liable for the whole thing. So I, like, I doubt she's gonna write the letter. I I I very doubt it. You know?\n\nAnd this is this is where I'm getting really frustrated with them. Like, I'm a quite a I'm quite a calm calm kinda guy, but I'm quite frustrated with the with them that they you know, I pay my insurance to for for them to them to cover my income. I don't know what their ulterior motive is to get their money back from the chiropractor. I reckon that's what they're they're after. You know?\n\nLike, they're going to try and get their money back through them. That's that's what I think. Maybe I'm wrong. But, like, she like, Jamie asked me for a letter from from either the chiropractor or a medical doctor or well, she actually said a medical doctor to classify that my back injury was not related to my neck. She has got that.\n\nThat's that's that should be the end of it. I don't I don't I don't know. So I really I I don't I don't actually know. You know? Like, I'm a lady mother.\n\nAnd, again, she's not very good at responding. But I don't know whether that is just because that they they go, they avoid, and then they ask a question a week later. I don't know if that's what it feels like. You know? But, like, you guys recommended these guys to me.\n\nI probably wouldn't break I wouldn't be recommending MetLife to too many more other people because that's what they were doing is quite bad. Unless they're all the same. Maybe they're all the same. Look, I don't think mine is messy. I I don't think mine was messy.\n\nI think mine was really crystal clear. You know, like, all the information they asked her, they got. You know, like, it was given it was everything was given in a timely manner. The information was given, and there was always more information that was requested. And I don't understand why.\n\nYeah. Yes. Correct. Well, that's that like, that's that's it, you know. And, you know, like, if I don't I don't know.\n\nI like I'm I'm baffled to I'm baffled to what it is like. You know, some people just are just ticking boxes, you know. Like, whether, you know, that's the correct box to be ticking, I don't know. Like, I don't I personally don't think that she's gonna write a letter and state that she hurt my neck. I actually don't.\n\nYep. Yeah. No. No. No.\n\nI'm not I'm not I'm not asking I'm not I'm not asking I'm not asking you to do that. I like, I'm looking to you because I I remember speaking speaking to whoever whoever set my my policy up. I can't remember who it was. And basically they they basically said that, you know, like, that you guys are there for for me to that you guys are supposed to do do to do this. And, like, my dad has worked in insurance for fifty years.\n\nYeah. And I was telling him about it, and he was like, you should just let whoever wrote a soldier the policy, sort it out. Yeah. Yeah. Well, whatever it is.\n\nLike, if you if you divide it down, it's probably yeah. Like, it's probably a couple $100. Yeah. Whatever you divide it down by. You know, like, in the in this day and day and age, you know, like, a couple $100 doesn't get you far.\n\nA couple of bags of groceries. Yeah. Yeah. No. No.\n\nLook. Look. I like, I I I I generally ask you a question. Yeah. Yeah.\n\nWhat if you get it done today or tomorrow? I I'm okay today or tomorrow, whatever. This week. I'm I'm easy going. I just need, like what I feel like is that, yeah, I need a not not yeah.\n\nEven, like, a direction and an answer. So I know I know what is going on. You know what I mean? You know what I mean? Yeah.\n\nBecause I like it because I think she's quite good at she's quite good at avoiding the quite good at avoiding the whole lot. You know? Alright. Okay. Okay.\n\nYeah. No worries. No worries. I appreciate it. Yeah.\n\nNo. That's it. No. That that's alright. No.\n\nI just said because I just I just forwarded to you what I said to her. Because I went, you know what? I haven't got I haven't got a reply for her from her. And I think, you you guys obviously do need to know what what's going on as well. Yeah?\n\nYeah. Okay. Yeah. Yeah. But it like, it's it's it's it's all really odd.\n\nLike, it's all real odd. Like, she called you last Thursday and said that it had been approved. Yeah. Yeah. Yeah.\n\nLast Thursday, you spoke to you spoke to Jamie, and then you called me in the morning at 11:00 to say that it was approved. Alright. Monday morning. I didn't get anything until Monday morning. Like Yeah.\n\nYeah. Look. She's full, like, she's full of BS. I don't know whether they're all the same, but it's like, oh, yeah. I imagined that someone that was living week to week having to deal with this.\n\nYeah. I I don't know. That's it's a bit it's yeah. It's it's a bit unfair. Yeah?\n\nYeah. Yeah. Look. Look. To be honest, I was even I was even gonna call the the the oh, shit.\n\nThere's a number on the bottom of the thing there about if you feel like you were being untreated. Yeah. And I I just basically tell them, like, that you know, I don't think this is you might correct me if I'm wrong, but I don't feel like that this is right. Yeah. Like, the the only like, my only thing is that I I'm just putting it together as like, they're going to go after the Cairo to get to recoup their money.\n\nFor negligence. Yeah. Well, I have a friend that's a solicitor, and she's she's been she's been at me for for months to say that I should've done this. I I don't really wanna do that because I she's a family she's not a family friend, but she's a friend of a she's a friend of a good friend of mine. Yeah.\n\nI don't I don't really wanna do that. Yeah. I don't I don't know. I don't I don't I don't know. I don't I don't know how I don't yeah.\n\nI don't know how to take a chance. I don't yeah. Yes. I'll I'll leave it to I'll I'll leave it to you and see how you how you come back with a a a reasonable explanation of it because I'm sure there's some sort of roundabout explanation that they're basically trying to get out of it. That's you know, that's that is the only thing I can think of there.\n\nTrying to get out of it somehow or some way or I don't know. I have no idea what that what they're up at. You know? Okay. I'll leave it to him.\n\nAlright. Yeah. Yeah. No worries. I'll talk to you then.\n\nI I will do. Yeah. Look. And the reason I'm on it is because I've gotten I've got nothing else to do. I'm not allowed to do anything.\n\nYeah. Well, you're pretty much. And, like, I don't really have patience for for that stuff. You know? Like, I'm more like, if someone sends me an email, I'll respond straight away.\n\nYou know? You know? Or at least within the day. That's that's kind of that's kind of acceptable. You know?\n\nIt's not really acceptable to leave it for leave it for a week and then respond. Alright. No worries. Thanks so much. Hope hope you soon.\n\nTake care of yourself. Alright? Bye. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Very good, Larissa.","start":4.72,"end":5.44,"sentiment":"positive","sentiment_score":0.6701705455780029},{"text":"How are you?","start":5.44,"end":6.2599998,"sentiment":"positive","sentiment_score":0.3968270619710286},{"text":"You're rolling.","start":10.4,"end":11.04,"sentiment":"neutral","sentiment_score":0.3204992711544037},{"text":"I'm rolling with the punches.","start":11.04,"end":12.345,"sentiment":"neutral","sentiment_score":0.30887590646743773},{"text":"That's always good.","start":12.905001,"end":14.045,"sentiment":"positive","sentiment_score":0.5225177009900411}],"sentiment":"positive","sentiment_score":0.4346202500164509,"num_words":16,"start":4.72,"end":14.045},{"sentences":[{"text":"It's always good.","start":14.265,"end":15.305,"sentiment":"positive","sentiment_score":0.7128101587295532},{"text":"It's always good.","start":15.305,"end":16.365,"sentiment":"positive","sentiment_score":0.6933418114980062},{"text":"That's always good.","start":16.985,"end":18.185,"sentiment":"positive","sentiment_score":0.6325536767641703},{"text":"That's all you can do.","start":18.185,"end":19.325,"sentiment":"positive","sentiment_score":0.4319338858127594},{"text":"The the the reason for my call, I don't know whether you got the emails from Jay Jamie, and the letter was attached to it.","start":21.305,"end":30.18,"sentiment":"neutral","sentiment_score":-0.07587792381644248}],"sentiment":"neutral","sentiment_score":0.16355995575969035,"num_words":39,"start":14.265,"end":30.18},{"sentences":[{"text":"But did you did you have a look at the at the letter?","start":30.96,"end":34.26,"sentiment":"neutral","sentiment_score":-0.07173303543375088},{"text":"Yeah.","start":44.105,"end":44.344997,"sentiment":"neutral","sentiment_score":-0.025086039677262303},{"text":"So right.","start":44.344997,"end":44.905,"sentiment":"neutral","sentiment_score":-0.022661229595541954},{"text":"So, basically, I I I the basically, the letter I'm surprised that you guys haven't got the letter.","start":44.905,"end":50.184998,"sentiment":"neutral","sentiment_score":-0.08708946324057049},{"text":"I I what I do is I copy it and I and I forward it to you.","start":50.184998,"end":53.405,"sentiment":"neutral","sentiment_score":-0.032848162466988844}],"sentiment":"neutral","sentiment_score":-0.06135229528972916,"num_words":51,"start":30.96,"end":53.405},{"sentences":[{"text":"But, basically, what it what it what it said was that it was gonna be paid on the nineteenth or and I asked, well, the injury the injury occurred on the twelfth.","start":53.464996,"end":61.65,"sentiment":"neutral","sentiment_score":-0.07379133475478739},{"text":"Why is it not the twelfth?","start":61.65,"end":62.95,"sentiment":"neutral","sentiment_score":-0.12610416362682977},{"text":"I've heard nothing back.","start":63.170002,"end":64.39,"sentiment":"neutral","sentiment_score":-0.2131173275411129},{"text":"Whether it's the first time I went to the doctor or what that is what that one was about, but I can kind of understand if it's about the doctor.","start":66.93,"end":76.055,"sentiment":"neutral","sentiment_score":-0.12773054738839468},{"text":"But then she like, in the letter, it said that before they were going to do the payment on the May 19, they need they they needed a letter from they needed a a letter from the car off.","start":76.055,"end":91.63,"sentiment":"neutral","sentiment_score":-0.06354499197541139}],"sentiment":"neutral","sentiment_score":-0.09261791092586948,"num_words":111,"start":53.464996,"end":91.63},{"sentences":[{"text":"And I was like, well, approved everything.","start":92.649994,"end":95.63,"sentiment":"neutral","sentiment_score":-0.022013017907738686},{"text":"You've already approved the claim.","start":95.689995,"end":97.865005,"sentiment":"neutral","sentiment_score":-0.023050113394856454},{"text":"Why are we now now assuming that we need a letter from that chiropractor to get something else?","start":97.865005,"end":103.885,"sentiment":"neutral","sentiment_score":-0.17475616869827112},{"text":"Yeah.","start":108.745,"end":109.245,"sentiment":"neutral","sentiment_score":-0.08351321518421173},{"text":"Gotcha.","start":123.42,"end":123.92,"sentiment":"neutral","sentiment_score":-0.027813417837023735}],"sentiment":"neutral","sentiment_score":-0.11019623005995527,"num_words":32,"start":92.649994,"end":123.92},{"sentences":[{"text":"She did she did call me.","start":124.06,"end":125.259995,"sentiment":"neutral","sentiment_score":-0.024127935369809467},{"text":"She like, she did call me to say that that that it was but that was that was Friday.","start":125.259995,"end":130.215,"sentiment":"neutral","sentiment_score":-0.05703428220984183},{"text":"She called me on Friday at 04:00.","start":130.215,"end":132.315,"sentiment":"neutral","sentiment_score":-0.00944742959524904},{"text":"Right?","start":134.535,"end":134.935,"sentiment":"neutral","sentiment_score":-0.01578127220273018},{"text":"That was Friday.","start":134.935,"end":135.835,"sentiment":"neutral","sentiment_score":-0.05981289347012838}],"sentiment":"neutral","sentiment_score":-0.0413825259440475,"num_words":36,"start":124.06,"end":135.835},{"sentences":[{"text":"I said oh, no.","start":136.455,"end":137.175,"sentiment":"neutral","sentiment_score":-0.15492673590779305},{"text":"That's sorry.","start":137.175,"end":137.975,"sentiment":"neutral","sentiment_score":-0.24242854863405228},{"text":"No.","start":137.975,"end":138.215,"sentiment":"neutral","sentiment_score":-0.14842620491981506},{"text":"She called me at 09:00 on the Friday morning, and I got the email for I got the email on Monday about 04:00, I think.","start":138.215,"end":149.42,"sentiment":"neutral","sentiment_score":-0.03497711978852749},{"text":"Or was it the other way around?","start":150.36,"end":151.56,"sentiment":"neutral","sentiment_score":-0.0974012975181852}],"sentiment":"neutral","sentiment_score":-0.0720314698246045,"num_words":39,"start":136.455,"end":151.56},{"sentences":[{"text":"Oh, it's the other way around.","start":151.56,"end":152.44,"sentiment":"neutral","sentiment_score":-0.13607637832562128},{"text":"Hang on.","start":152.44,"end":152.84,"sentiment":"neutral","sentiment_score":-0.07540020160377026},{"text":"Hang on.","start":152.84,"end":153.08,"sentiment":"neutral","sentiment_score":-0.04255806282162666},{"text":"Let's see if I can yeah.","start":153.08,"end":159.36499,"sentiment":"neutral","sentiment_score":-0.03257180874546369},{"text":"Yeah.","start":161.185,"end":161.685,"sentiment":"neutral","sentiment_score":-0.002343336120247841}],"sentiment":"neutral","sentiment_score":-0.07353817572926774,"num_words":17,"start":151.56,"end":161.685},{"sentences":[{"text":"Right.","start":163.905,"end":164.22499,"sentiment":"neutral","sentiment_score":0.012184619903564451},{"text":"Hang on now.","start":164.22499,"end":164.94499,"sentiment":"neutral","sentiment_score":-0.009068994472424189},{"text":"I'll see if I can I'll figure this out now.","start":164.94499,"end":175.49,"sentiment":"neutral","sentiment_score":-0.0016913784667849541},{"text":"I'll just send this now.","start":183.565,"end":187.185,"sentiment":"neutral","sentiment_score":0.07277092188596726},{"text":"Right.","start":191.24501,"end":191.485,"sentiment":"neutral","sentiment_score":0.07023266702890396}],"sentiment":"neutral","sentiment_score":0.02010755641385913,"num_words":20,"start":163.905,"end":191.485},{"sentences":[{"text":"So I just sent it to you.","start":191.485,"end":193.79,"sentiment":"neutral","sentiment_score":0.07386780583432742},{"text":"You might need the password.","start":193.79,"end":194.99,"sentiment":"neutral","sentiment_score":-0.01241394579410553},{"text":"I'll give you the the password is my date of birth.","start":194.99,"end":197.09,"sentiment":"neutral","sentiment_score":0.022617474706335502},{"text":"Alright.","start":199.87,"end":200.37,"sentiment":"neutral","sentiment_score":0.08081946521997452},{"text":"But it's like, it it should sorry.","start":200.99,"end":203.47,"sentiment":"neutral","sentiment_score":-0.10956636922700065}],"sentiment":"neutral","sentiment_score":0.0005694198151749949,"num_words":31,"start":191.485,"end":203.47},{"sentences":[{"text":"One second.","start":203.47,"end":203.95,"sentiment":"neutral","sentiment_score":-0.11676590144634247},{"text":"What what did you say?","start":203.95,"end":204.945,"sentiment":"neutral","sentiment_score":-0.1490451991558075},{"text":"No.","start":206.225,"end":206.38501,"sentiment":"negative","sentiment_score":-0.34165966510772705},{"text":"He's not he lives.","start":206.38501,"end":207.26501,"sentiment":"neutral","sentiment_score":-0.2741462215781212},{"text":"He needs to come by here.","start":207.26501,"end":208.145,"sentiment":"neutral","sentiment_score":-0.1863204389810562}],"sentiment":"neutral","sentiment_score":-0.1963847213321262,"num_words":18,"start":203.47,"end":208.145},{"sentences":[{"text":"Yeah.","start":208.145,"end":208.645,"sentiment":"neutral","sentiment_score":-0.015860440209507942},{"text":"Alright.","start":209.505,"end":210.005,"sentiment":"neutral","sentiment_score":0.0767049789428711},{"text":"So you you swing you swing around there.","start":211.26501,"end":212.98502,"sentiment":"neutral","sentiment_score":0.07698290888220072},{"text":"I think you're fine, sweetheart.","start":212.98502,"end":214.32501,"sentiment":"neutral","sentiment_score":0.2790698051452637},{"text":"Okay.","start":217.10501,"end":217.60501,"sentiment":"neutral","sentiment_score":0.039220329374074936}],"sentiment":"neutral","sentiment_score":0.13195482280571014,"num_words":16,"start":208.145,"end":217.60501},{"sentences":[{"text":"Okay.","start":218.31,"end":218.55,"sentiment":"neutral","sentiment_score":-0.009453224018216131},{"text":"I think he's down there.","start":218.55,"end":219.51,"sentiment":"neutral","sentiment_score":-0.06038075163960457},{"text":"I think I just seen his helmet down there.","start":219.51,"end":221.11,"sentiment":"neutral","sentiment_score":-0.09740519440836376},{"text":"No?","start":221.11,"end":221.61,"sentiment":"neutral","sentiment_score":-0.19296571612358093},{"text":"He just went by, so he's gone down.","start":223.19,"end":224.87,"sentiment":"neutral","sentiment_score":-0.19462160766124725}],"sentiment":"neutral","sentiment_score":-0.12241426288771133,"num_words":24,"start":218.31,"end":224.87},{"sentences":[{"text":"Okay?","start":224.87,"end":225.37,"sentiment":"neutral","sentiment_score":-0.07880588620901108},{"text":"Sorry, Nurasa.","start":226.15,"end":226.97,"sentiment":"neutral","sentiment_score":-0.1573474407196045},{"text":"Yeah.","start":229.83,"end":230.33,"sentiment":"neutral","sentiment_score":-0.026120489463210102},{"text":"Oh, from what from what I I I even showed it to my wife to to the you know, she read it the same way.","start":232.15,"end":238.775,"sentiment":"neutral","sentiment_score":0.1729903480410576},{"text":"And she basically read it the same way.","start":238.915,"end":242.595,"sentiment":"neutral","sentiment_score":0.21580366976559162}],"sentiment":"neutral","sentiment_score":0.15220450816323627,"num_words":37,"start":224.87,"end":242.595},{"sentences":[{"text":"Before before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received.","start":242.595,"end":253.6,"sentiment":"neutral","sentiment_score":0.05554298695642501},{"text":"So does that mean they're not gonna pay?","start":253.66,"end":255.6,"sentiment":"negative","sentiment_score":-0.4568965807557106},{"text":"Yeah.","start":303.63498,"end":303.875,"sentiment":"neutral","sentiment_score":0.019397515803575516},{"text":"But it's at the sixteenth.","start":303.875,"end":304.91498,"sentiment":"neutral","sentiment_score":-0.015877535752952098},{"text":"Yeah.","start":304.91498,"end":305.41498,"sentiment":"neutral","sentiment_score":-0.03514963388442993}],"sentiment":"neutral","sentiment_score":-0.04197738000607871,"num_words":47,"start":242.595,"end":305.41498},{"sentences":[{"text":"So I don't know what yeah.","start":305.63498,"end":307.48,"sentiment":"neutral","sentiment_score":-0.22946447630723318},{"text":"So I don't know.","start":307.48,"end":308.04,"sentiment":"neutral","sentiment_score":-0.17817969620227814},{"text":"I I don't know.","start":308.04,"end":309.02002,"sentiment":"neutral","sentiment_score":-0.2077731266617775},{"text":"Yeah.","start":310.04,"end":310.54,"sentiment":"neutral","sentiment_score":-0.01250919047743082},{"text":"On the sixteenth.","start":311.80002,"end":312.62,"sentiment":"neutral","sentiment_score":-0.0217063936094443}],"sentiment":"neutral","sentiment_score":-0.16656814003363252,"num_words":18,"start":305.63498,"end":312.62},{"sentences":[{"text":"Yeah.","start":314.2,"end":314.7,"sentiment":"neutral","sentiment_score":-0.014692900702357292},{"text":"I agree apart on the twelfth.","start":326.765,"end":328.365,"sentiment":"neutral","sentiment_score":-0.11194324120879173},{"text":"So, like, thirty days to me is just it's coming away.","start":328.365,"end":331.585,"sentiment":"neutral","sentiment_score":-0.21854272213849155},{"text":"Is it '12?","start":331.81998,"end":332.72,"sentiment":"neutral","sentiment_score":-0.01973644581933816},{"text":"It'd be the '12 to yes.","start":332.86,"end":334.3,"sentiment":"neutral","sentiment_score":-0.013208952421943346}],"sentiment":"neutral","sentiment_score":-0.11958464235067368,"num_words":27,"start":314.2,"end":334.3},{"sentences":[{"text":"So there are there are weekend right.","start":334.3,"end":340.8,"sentiment":"neutral","sentiment_score":0.0004149217690740313},{"text":"Yeah.","start":342.06,"end":342.46,"sentiment":"neutral","sentiment_score":0.005190055817365646},{"text":"Okay.","start":342.46,"end":342.96,"sentiment":"neutral","sentiment_score":0.005245446227490902},{"text":"Yeah.","start":347.73502,"end":347.975,"sentiment":"neutral","sentiment_score":0.00695436168462038},{"text":"Yes.","start":347.975,"end":348.21503,"sentiment":"neutral","sentiment_score":0.006206786260008812}],"sentiment":"neutral","sentiment_score":0.002409191124818542,"num_words":11,"start":334.3,"end":348.21503},{"sentences":[{"text":"So there's I I forgot there's only twenty eight days in February there was only twenty eight days in Februv.","start":348.21503,"end":351.915,"sentiment":"neutral","sentiment_score":-0.07835181783884763},{"text":"Yes.","start":359.655,"end":360.0,"sentiment":"neutral","sentiment_score":-0.008678866550326347},{"text":"Yeah.","start":379.985,"end":380.305,"sentiment":"positive","sentiment_score":0.5098690986633301},{"text":"Yeah.","start":380.305,"end":380.705,"sentiment":"neutral","sentiment_score":0.2594453692436218},{"text":"Yeah.","start":380.705,"end":380.945,"sentiment":"neutral","sentiment_score":0.1739107072353363}],"sentiment":"neutral","sentiment_score":-0.026353752007707953,"num_words":24,"start":348.21503,"end":380.945},{"sentences":[{"text":"And, like, that's okay.","start":380.945,"end":381.905,"sentiment":"neutral","sentiment_score":0.09106379467993975},{"text":"I can I can kind of understand that bit of it?","start":381.905,"end":384.625,"sentiment":"neutral","sentiment_score":-0.03667817637324333},{"text":"I just don't understand the car.","start":384.625,"end":388.165,"sentiment":"neutral","sentiment_score":-0.27228757987419766},{"text":"Yeah.","start":403.46,"end":403.96,"sentiment":"neutral","sentiment_score":-0.03804091364145279},{"text":"Yeah.","start":410.845,"end":411.005,"sentiment":"neutral","sentiment_score":-0.054458536207675934}],"sentiment":"neutral","sentiment_score":-0.07675781262957532,"num_words":23,"start":380.945,"end":411.005},{"sentences":[{"text":"Yeah.","start":411.005,"end":411.505,"sentiment":"neutral","sentiment_score":-0.10607349127531052},{"text":"Look.","start":416.845,"end":417.345,"sentiment":"neutral","sentiment_score":-0.12376901507377625},{"text":"Like, I'd like to know why because, like, they have accepted that.","start":417.405,"end":422.13998,"sentiment":"neutral","sentiment_score":-0.20715595160921416},{"text":"I I have provided all the information they have, and I, like, I clearly told her that I I doubted that.","start":422.13998,"end":428.3,"sentiment":"neutral","sentiment_score":-0.21954824695629732},{"text":"I doubt that the chiropractor is going to write a letter that's stating that she is the one that manipulated my neck.","start":428.3,"end":434.875,"sentiment":"negative","sentiment_score":-0.5825333500450308}],"sentiment":"negative","sentiment_score":-0.35336773355671186,"num_words":57,"start":411.005,"end":434.875},{"sentences":[{"text":"And I said, well, if she does that, I'd like that letter.","start":434.875,"end":438.015,"sentiment":"negative","sentiment_score":-0.45229532569646835},{"text":"Because that because that makes her liable for the whole thing.","start":439.595,"end":443.215,"sentiment":"negative","sentiment_score":-0.44826794212514703},{"text":"So I, like, I doubt she's gonna write the letter.","start":445.035,"end":449.25,"sentiment":"negative","sentiment_score":-0.44277908802032473},{"text":"I I I very doubt it.","start":449.31,"end":451.49,"sentiment":"negative","sentiment_score":-0.5140309433142344},{"text":"You know?","start":451.95,"end":452.27,"sentiment":"neutral","sentiment_score":-0.2688904255628586}],"sentiment":"negative","sentiment_score":-0.4489816747060636,"num_words":41,"start":434.875,"end":452.27},{"sentences":[{"text":"And this is this is where I'm getting really frustrated with them.","start":452.27,"end":456.67,"sentiment":"negative","sentiment_score":-0.506246787806352},{"text":"Like, I'm a quite a I'm quite a calm calm kinda guy, but I'm quite frustrated with the with them that they you know, I pay my insurance to for for them to them to cover my income.","start":456.67,"end":467.805,"sentiment":"negative","sentiment_score":-0.4428851345652028},{"text":"I don't know what their ulterior motive is to get their money back from the chiropractor.","start":467.805,"end":474.865,"sentiment":"negative","sentiment_score":-0.5390113834291697},{"text":"I reckon that's what they're they're after.","start":475.005,"end":478.06,"sentiment":"negative","sentiment_score":-0.4933979170663016},{"text":"You know?","start":478.64,"end":479.04,"sentiment":"neutral","sentiment_score":-0.2999836504459381}],"sentiment":"negative","sentiment_score":-0.4744337522983551,"num_words":75,"start":452.27,"end":479.04},{"sentences":[{"text":"Like, they're going to try and get their money back through them.","start":479.04,"end":482.9,"sentiment":"negative","sentiment_score":-0.43825820833444595},{"text":"That's that's what I think.","start":483.2,"end":484.58002,"sentiment":"negative","sentiment_score":-0.34204756617546084},{"text":"Maybe I'm wrong.","start":485.04,"end":486.02,"sentiment":"neutral","sentiment_score":-0.28139462073644},{"text":"But, like, she like, Jamie asked me for a letter from from either the chiropractor or a medical doctor or well, she actually said a medical doctor to classify that my back injury was not related to my neck.","start":486.64,"end":502.2,"sentiment":"neutral","sentiment_score":-0.10629499197388306},{"text":"She has got that.","start":502.58002,"end":503.54,"sentiment":"neutral","sentiment_score":-0.09833734482526779}],"sentiment":"neutral","sentiment_score":-0.1960694326886109,"num_words":63,"start":479.04,"end":503.54},{"sentences":[{"text":"That's that's that should be the end of it.","start":503.54,"end":506.36002,"sentiment":"neutral","sentiment_score":-0.14182452940278584},{"text":"I don't I don't I don't know.","start":511.06,"end":512.66003,"sentiment":"neutral","sentiment_score":-0.29584124258586336},{"text":"So I really I I don't I don't actually know.","start":512.66003,"end":516.955,"sentiment":"neutral","sentiment_score":-0.29289231449365616},{"text":"You know?","start":516.955,"end":517.195,"sentiment":"neutral","sentiment_score":-0.22016610205173492},{"text":"Like, I'm a lady mother.","start":517.195,"end":520.495,"sentiment":"neutral","sentiment_score":-0.24885364770889282}],"sentiment":"neutral","sentiment_score":-0.24123736516092764,"num_words":33,"start":503.54,"end":520.495},{"sentences":[{"text":"And, again, she's not very good at responding.","start":520.635,"end":524.255,"sentiment":"negative","sentiment_score":-0.35627489909529686},{"text":"But I don't know whether that is just because that they they go, they avoid, and then they ask a question a week later.","start":527.13995,"end":535.24,"sentiment":"neutral","sentiment_score":-0.2821691806117694},{"text":"I don't know if that's what it feels like.","start":535.3,"end":537.16,"sentiment":"neutral","sentiment_score":-0.1714828527635998},{"text":"You know?","start":537.77997,"end":538.26,"sentiment":"neutral","sentiment_score":-0.07702382281422615},{"text":"But, like, you guys recommended these guys to me.","start":538.26,"end":542.19995,"sentiment":"neutral","sentiment_score":-0.1109224268131786}],"sentiment":"neutral","sentiment_score":-0.23688374402431342,"num_words":52,"start":520.635,"end":542.19995},{"sentences":[{"text":"I probably wouldn't break I wouldn't be recommending MetLife to too many more other people because that's what they were doing is quite bad.","start":542.875,"end":549.115,"sentiment":"negative","sentiment_score":-0.40934724546968937},{"text":"Unless they're all the same.","start":549.115,"end":550.39496,"sentiment":"neutral","sentiment_score":-0.2975963294506073},{"text":"Maybe they're all the same.","start":550.39496,"end":551.615,"sentiment":"neutral","sentiment_score":-0.2207651138305664},{"text":"Look, I don't think mine is messy.","start":568.49,"end":569.93,"sentiment":"neutral","sentiment_score":-0.14593454556805746},{"text":"I I don't think mine was messy.","start":569.93,"end":572.58496,"sentiment":"neutral","sentiment_score":-0.17999971870865142}],"sentiment":"neutral","sentiment_score":-0.306201686616987,"num_words":48,"start":542.875,"end":572.58496},{"sentences":[{"text":"I think mine was really crystal clear.","start":572.58496,"end":575.00494,"sentiment":"neutral","sentiment_score":-0.08781075637255396},{"text":"You know, like, all the information they asked her, they got.","start":575.14496,"end":578.285,"sentiment":"neutral","sentiment_score":0.06165217574347149},{"text":"You know, like, it was given it was everything was given in a timely manner.","start":580.105,"end":584.31,"sentiment":"positive","sentiment_score":0.5806174606084824},{"text":"The information was given, and there was always more information that was requested.","start":584.63,"end":590.09,"sentiment":"neutral","sentiment_score":0.2207153829244467},{"text":"And I don't understand why.","start":590.15,"end":591.69,"sentiment":"negative","sentiment_score":-0.42414963245391846}],"sentiment":"neutral","sentiment_score":0.18669239928325018,"num_words":51,"start":572.58496,"end":591.69},{"sentences":[{"text":"Yeah.","start":594.71,"end":595.21,"sentiment":"neutral","sentiment_score":-0.07681366801261902},{"text":"Yes.","start":619.75,"end":620.25,"sentiment":"neutral","sentiment_score":-0.09823146462440492},{"text":"Correct.","start":641.39996,"end":641.89996,"sentiment":"neutral","sentiment_score":0.1048012226819992},{"text":"Well, that's that like, that's that's it, you know.","start":648.51996,"end":651.0,"sentiment":"neutral","sentiment_score":-0.23360298408402336},{"text":"And, you know, like, if I don't I don't know.","start":651.0,"end":655.185,"sentiment":"neutral","sentiment_score":-0.26633482426404953}],"sentiment":"neutral","sentiment_score":-0.21981904587962411,"num_words":22,"start":594.71,"end":655.185},{"sentences":[{"text":"I like I'm I'm baffled to I'm baffled to what it is like.","start":655.185,"end":658.865,"sentiment":"negative","sentiment_score":-0.522947575037296},{"text":"You know, some people just are just ticking boxes, you know.","start":658.865,"end":662.865,"sentiment":"negative","sentiment_score":-0.3471602282740853},{"text":"Like, whether, you know, that's the correct box to be ticking, I don't know.","start":662.865,"end":667.425,"sentiment":"neutral","sentiment_score":-0.30855538163866314},{"text":"Like, I don't I personally don't think that she's gonna write a letter and state that she hurt my neck.","start":667.425,"end":675.31995,"sentiment":"negative","sentiment_score":-0.617240758240223},{"text":"I actually don't.","start":675.62,"end":676.75995,"sentiment":"neutral","sentiment_score":-0.288186381260554}],"sentiment":"negative","sentiment_score":-0.4614136170168392,"num_words":61,"start":655.185,"end":676.75995},{"sentences":[{"text":"Yep.","start":678.1,"end":678.6,"sentiment":"neutral","sentiment_score":0.03187689930200577},{"text":"Yeah.","start":693.075,"end":693.475,"sentiment":"neutral","sentiment_score":-0.09894876182079317},{"text":"No.","start":693.475,"end":693.555,"sentiment":"neutral","sentiment_score":-0.29324352741241455},{"text":"No.","start":693.555,"end":693.71497,"sentiment":"neutral","sentiment_score":-0.30003371834754944},{"text":"No.","start":693.71497,"end":693.875,"sentiment":"neutral","sentiment_score":-0.32107701897621155}],"sentiment":"neutral","sentiment_score":-0.19628522545099258,"num_words":5,"start":678.1,"end":693.875},{"sentences":[{"text":"I'm not I'm not I'm not asking I'm not I'm not asking I'm not asking you to do that.","start":693.875,"end":697.17,"sentiment":"neutral","sentiment_score":-0.322727822159466},{"text":"I like, I'm looking to you because I I remember speaking speaking to whoever whoever set my my policy up.","start":697.17,"end":703.17,"sentiment":"neutral","sentiment_score":-0.05388288022950292},{"text":"I can't remember who it was.","start":703.17,"end":704.29,"sentiment":"neutral","sentiment_score":-0.16483382135629654},{"text":"And basically they they basically said that, you know, like, that you guys are there for for me to that you guys are supposed to do do to do this.","start":704.29,"end":713.555,"sentiment":"neutral","sentiment_score":-0.1383903051416079},{"text":"And, like, my dad has worked in insurance for fifty years.","start":714.495,"end":718.435,"sentiment":"neutral","sentiment_score":-0.0725565484978936}],"sentiment":"neutral","sentiment_score":-0.15288744583119487,"num_words":86,"start":693.875,"end":718.435},{"sentences":[{"text":"Yeah.","start":719.295,"end":719.615,"sentiment":"neutral","sentiment_score":-0.06473338603973389},{"text":"And I was telling him about it, and he was like, you should just let whoever wrote a soldier the policy, sort it out.","start":719.615,"end":725.76996,"sentiment":"neutral","sentiment_score":-0.1701218125720819},{"text":"Yeah.","start":728.63,"end":729.13,"sentiment":"neutral","sentiment_score":0.06109125912189483},{"text":"Yeah.","start":743.345,"end":743.585,"sentiment":"neutral","sentiment_score":0.003435095772147178},{"text":"Well, whatever it is.","start":743.585,"end":744.785,"sentiment":"neutral","sentiment_score":-0.01641174987889826}],"sentiment":"neutral","sentiment_score":-0.13383153330294356,"num_words":31,"start":719.295,"end":744.785},{"sentences":[{"text":"Like, if you if you divide it down, it's probably yeah.","start":744.785,"end":747.26,"sentiment":"neutral","sentiment_score":-0.015207834203134884},{"text":"Like, it's probably a couple $100.","start":747.26,"end":748.62,"sentiment":"neutral","sentiment_score":-0.037029688556989036},{"text":"Yeah.","start":748.62,"end":748.86,"sentiment":"neutral","sentiment_score":0.003561459481716156},{"text":"Whatever you divide it down by.","start":748.86,"end":750.4,"sentiment":"neutral","sentiment_score":-0.0071740712349613505},{"text":"You know, like, in the in this day and day and age, you know, like, a couple $100 doesn't get you far.","start":750.7,"end":755.26,"sentiment":"neutral","sentiment_score":-0.12086526253684}],"sentiment":"neutral","sentiment_score":-0.0671300663329337,"num_words":46,"start":744.785,"end":755.26},{"sentences":[{"text":"A couple of bags of groceries.","start":755.26,"end":756.72003,"sentiment":"neutral","sentiment_score":-0.07670025279124577},{"text":"Yeah.","start":757.42,"end":757.92,"sentiment":"neutral","sentiment_score":0.005553167313337326},{"text":"Yeah.","start":774.97,"end":775.29,"sentiment":"neutral","sentiment_score":-0.025944048538804058},{"text":"No.","start":775.29,"end":775.45,"sentiment":"neutral","sentiment_score":-0.1475655436515808},{"text":"No.","start":775.45,"end":775.69,"sentiment":"neutral","sentiment_score":-0.12558940052986145}],"sentiment":"neutral","sentiment_score":-0.07537473421543836,"num_words":10,"start":755.26,"end":775.69},{"sentences":[{"text":"Look.","start":775.69,"end":776.01,"sentiment":"neutral","sentiment_score":-0.04876105114817619},{"text":"Look.","start":776.01,"end":776.25,"sentiment":"neutral","sentiment_score":0.012440308928489683},{"text":"I like, I I I I generally ask you a 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yeah, I need a not not yeah.","start":786.41,"end":791.545,"sentiment":"neutral","sentiment_score":0.01462809566189261}],"sentiment":"neutral","sentiment_score":0.060576038291821115,"num_words":39,"start":779.93,"end":791.545},{"sentences":[{"text":"Even, like, a direction and an answer.","start":791.545,"end":793.145,"sentiment":"neutral","sentiment_score":0.03392982961876052},{"text":"So I know I know what is going on.","start":793.145,"end":796.505,"sentiment":"neutral","sentiment_score":-0.014391148255931007},{"text":"You know what I mean?","start":796.505,"end":797.485,"sentiment":"neutral","sentiment_score":-0.0214097673073411},{"text":"You know what I mean?","start":800.185,"end":801.165,"sentiment":"neutral","sentiment_score":-0.05132448598742485},{"text":"Yeah.","start":803.39996,"end":803.56,"sentiment":"neutral","sentiment_score":0.00817524641752243}],"sentiment":"neutral","sentiment_score":-0.009166946186235658,"num_words":27,"start":791.545,"end":803.56},{"sentences":[{"text":"Because I like it because I think she's quite good at she's quite good at avoiding the quite good at avoiding the whole lot.","start":803.56,"end":809.5,"sentiment":"neutral","sentiment_score":-0.0065421853214502335},{"text":"You know?","start":812.51996,"end":813.18,"sentiment":"neutral","sentiment_score":-0.009796912781894207},{"text":"Alright.","start":814.2,"end":814.7,"sentiment":"neutral","sentiment_score":0.049749039113521576},{"text":"Okay.","start":815.8,"end":816.3,"sentiment":"neutral","sentiment_score":0.1008857786655426},{"text":"Okay.","start":821.235,"end":821.71497,"sentiment":"neutral","sentiment_score":0.048366665840148926}],"sentiment":"neutral","sentiment_score":0.0007722486324351409,"num_words":29,"start":803.56,"end":821.71497},{"sentences":[{"text":"Yeah.","start":821.71497,"end":822.115,"sentiment":"neutral","sentiment_score":0.05936582386493683},{"text":"No worries.","start":822.115,"end":822.595,"sentiment":"neutral","sentiment_score":0.10090025514364243},{"text":"No worries.","start":822.595,"end":823.07495,"sentiment":"neutral","sentiment_score":0.14541790634393692},{"text":"I appreciate it.","start":823.07495,"end":823.975,"sentiment":"neutral","sentiment_score":0.22385801871617636},{"text":"Yeah.","start":828.435,"end":828.675,"sentiment":"neutral","sentiment_score":-0.003711505327373743}],"sentiment":"neutral","sentiment_score":0.13554052196236122,"num_words":9,"start":821.71497,"end":828.675},{"sentences":[{"text":"No.","start":828.675,"end":828.83496,"sentiment":"neutral","sentiment_score":-0.06831766664981842},{"text":"That's it.","start":828.83496,"end":829.57495,"sentiment":"neutral","sentiment_score":-0.03879712335765362},{"text":"No.","start":831.74,"end":831.98004,"sentiment":"neutral","sentiment_score":-0.11017591506242752},{"text":"That that's alright.","start":831.98004,"end":832.78,"sentiment":"neutral","sentiment_score":-0.07040115694204967},{"text":"No.","start":832.78,"end":832.94,"sentiment":"neutral","sentiment_score":-0.15485697984695437}],"sentiment":"neutral","sentiment_score":-0.07776853488758206,"num_words":8,"start":828.675,"end":832.94},{"sentences":[{"text":"I just said because I just I just forwarded to you what I said to her.","start":832.94,"end":836.46,"sentiment":"neutral","sentiment_score":-0.15926458546891809},{"text":"Because I went, you know what?","start":836.46,"end":837.58,"sentiment":"neutral","sentiment_score":-0.10260991690059502},{"text":"I haven't got I haven't got a reply for her from her.","start":837.58,"end":840.88,"sentiment":"neutral","sentiment_score":-0.30310171594222385},{"text":"And I think, you you guys obviously do need to know what what's going on as 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odd.","start":875.68,"end":879.33496,"sentiment":"negative","sentiment_score":-0.339593343436718}],"sentiment":"neutral","sentiment_score":-0.2716537141906364,"num_words":14,"start":847.855,"end":879.33496},{"sentences":[{"text":"Like, it's all real odd.","start":879.33496,"end":880.535,"sentiment":"neutral","sentiment_score":-0.2279513359069824},{"text":"Like, she called you last Thursday and said that it had been approved.","start":880.535,"end":884.555,"sentiment":"neutral","sentiment_score":-0.14482910759173906},{"text":"Yeah.","start":885.495,"end":885.735,"sentiment":"neutral","sentiment_score":-0.0279754102230072},{"text":"Yeah.","start":885.735,"end":886.055,"sentiment":"neutral","sentiment_score":-0.022139765322208405},{"text":"Yeah.","start":886.055,"end":886.375,"sentiment":"neutral","sentiment_score":-0.009438246488571169}],"sentiment":"neutral","sentiment_score":-0.14676611906006223,"num_words":21,"start":879.33496,"end":886.375},{"sentences":[{"text":"Last Thursday, you spoke to you spoke to Jamie, and then you called me in the morning at 11:00 to say that it was approved.","start":886.375,"end":895.68,"sentiment":"neutral","sentiment_score":-0.0042733164876699445},{"text":"Alright.","start":896.7,"end":897.2,"sentiment":"neutral","sentiment_score":0.01397457718849182},{"text":"Monday morning.","start":897.58,"end":898.46,"sentiment":"neutral","sentiment_score":-0.015265330672264099},{"text":"I didn't get anything until Monday morning.","start":898.46,"end":900.64,"sentiment":"neutral","sentiment_score":-0.09018541872501373},{"text":"Like Yeah.","start":901.33997,"end":914.03503,"sentiment":"neutral","sentiment_score":-0.08295962400734425}],"sentiment":"neutral","sentiment_score":-0.02488124798479918,"num_words":37,"start":886.375,"end":914.03503},{"sentences":[{"text":"Yeah.","start":914.03503,"end":914.435,"sentiment":"neutral","sentiment_score":-0.13703553378582},{"text":"Look.","start":914.435,"end":914.835,"sentiment":"neutral","sentiment_score":-0.2427951991558075},{"text":"She's full, like, she's full of BS.","start":914.835,"end":917.315,"sentiment":"negative","sentiment_score":-0.5685919778687614},{"text":"I don't know whether they're all the same, but it's like, oh, yeah.","start":917.315,"end":921.415,"sentiment":"negative","sentiment_score":-0.36570987793115467},{"text":"I imagined that someone that was living week to week having to deal with this.","start":921.56,"end":927.1,"sentiment":"negative","sentiment_score":-0.3639383057753245}],"sentiment":"negative","sentiment_score":-0.39387236696642797,"num_words":37,"start":914.03503,"end":927.1},{"sentences":[{"text":"Yeah.","start":928.51996,"end":928.83997,"sentiment":"neutral","sentiment_score":-0.25750523805618286},{"text":"I I don't know.","start":928.83997,"end":929.48,"sentiment":"negative","sentiment_score":-0.49517302960157394},{"text":"That's it's a bit it's yeah.","start":929.48,"end":931.39996,"sentiment":"negative","sentiment_score":-0.3962332333127658},{"text":"It's it's a bit unfair.","start":931.39996,"end":933.0,"sentiment":"negative","sentiment_score":-0.6917766571044922},{"text":"Yeah?","start":933.0,"end":933.5,"sentiment":"neutral","sentiment_score":-0.24327927827835083}],"sentiment":"negative","sentiment_score":-0.48927996000822854,"num_words":17,"start":928.51996,"end":933.5},{"sentences":[{"text":"Yeah.","start":938.315,"end":938.815,"sentiment":"neutral","sentiment_score":-0.027277059853076935},{"text":"Yeah.","start":941.755,"end":942.075,"sentiment":"neutral","sentiment_score":-0.02212753519415855},{"text":"Look.","start":942.075,"end":942.475,"sentiment":"neutral","sentiment_score":-0.04394616186618805},{"text":"Look.","start":942.475,"end":942.875,"sentiment":"neutral","sentiment_score":-0.0504140742123127},{"text":"To be honest, I was even I was even gonna call the the the oh, shit.","start":942.875,"end":947.27496,"sentiment":"negative","sentiment_score":-0.4866369217634201}],"sentiment":"negative","sentiment_score":-0.3964977789670229,"num_words":20,"start":938.315,"end":947.27496},{"sentences":[{"text":"There's a number on the bottom of the thing there about if you feel like you were being untreated.","start":947.27496,"end":951.8,"sentiment":"negative","sentiment_score":-0.40111328661441803},{"text":"Yeah.","start":952.18,"end":952.5,"sentiment":"neutral","sentiment_score":-0.2221971750259399},{"text":"And I I just basically tell them, like, that you know, I don't think this is you might correct me if I'm wrong, but I don't feel like that this is right.","start":952.5,"end":960.27997,"sentiment":"negative","sentiment_score":-0.4538938160985708},{"text":"Yeah.","start":969.815,"end":970.135,"sentiment":"neutral","sentiment_score":-0.301791787147522},{"text":"Like, the the only like, my only thing is that I I'm just putting it together as like, they're going to go after the Cairo to get to recoup their money.","start":970.135,"end":979.48004,"sentiment":"negative","sentiment_score":-0.363076308081227}],"sentiment":"negative","sentiment_score":-0.40387034611332984,"num_words":84,"start":947.27496,"end":979.48004},{"sentences":[{"text":"For negligence.","start":991.62,"end":992.36,"sentiment":"neutral","sentiment_score":-0.22918137907981873},{"text":"Yeah.","start":992.955,"end":993.11505,"sentiment":"neutral","sentiment_score":-0.13241028785705566},{"text":"Well, I have a friend that's a solicitor, and she's she's been she's been at me for for months to say that I should've done this.","start":993.11505,"end":999.59503,"sentiment":"neutral","sentiment_score":-0.31169316401848424},{"text":"I I don't really wanna do that because I she's a family she's not a family friend, but she's a friend of a she's a friend of a good friend of mine.","start":999.59503,"end":1006.76,"sentiment":"neutral","sentiment_score":-0.3161228075623512},{"text":"Yeah.","start":1007.86,"end":1008.36,"sentiment":"neutral","sentiment_score":-0.2574112117290497}],"sentiment":"neutral","sentiment_score":-0.3075505865197028,"num_words":62,"start":991.62,"end":1008.36},{"sentences":[{"text":"I don't I don't really wanna do that.","start":1008.82,"end":1010.76,"sentiment":"negative","sentiment_score":-0.4254857636988163},{"text":"Yeah.","start":1016.42,"end":1016.82,"sentiment":"neutral","sentiment_score":-0.18191787600517273},{"text":"I don't I don't know.","start":1016.82,"end":1017.77997,"sentiment":"neutral","sentiment_score":-0.2457181394100189},{"text":"I don't I don't I don't know.","start":1017.77997,"end":1018.875,"sentiment":"negative","sentiment_score":-0.4210497396332877},{"text":"I don't I don't know how I don't yeah.","start":1018.955,"end":1020.555,"sentiment":"negative","sentiment_score":-0.42635693152745563}],"sentiment":"negative","sentiment_score":-0.38663184146086377,"num_words":30,"start":1008.82,"end":1020.555},{"sentences":[{"text":"I don't know how to take a chance.","start":1020.555,"end":1022.015,"sentiment":"negative","sentiment_score":-0.42561014369130135},{"text":"I don't yeah.","start":1025.595,"end":1026.155,"sentiment":"neutral","sentiment_score":-0.16372462610403696},{"text":"Yes.","start":1026.155,"end":1026.655,"sentiment":"neutral","sentiment_score":-0.04763653874397278},{"text":"I'll I'll leave it to I'll I'll leave it to you and see how you how you come back with a a a reasonable explanation of it because I'm sure there's some sort of roundabout explanation that they're basically trying to get out of it.","start":1027.835,"end":1044.56,"sentiment":"neutral","sentiment_score":-0.10675311030613052},{"text":"That's you know, that's that is the only thing I can think of there.","start":1044.78,"end":1048.2151,"sentiment":"neutral","sentiment_score":-0.2294268687920911}],"sentiment":"neutral","sentiment_score":-0.16844447455565695,"num_words":71,"start":1020.555,"end":1048.2151},{"sentences":[{"text":"Trying to get out of it somehow or some way or I don't know.","start":1048.2151,"end":1052.535,"sentiment":"negative","sentiment_score":-0.339409344962665},{"text":"I have no idea what that what they're up at.","start":1052.535,"end":1054.7151,"sentiment":"negative","sentiment_score":-0.40732442438602445},{"text":"You know?","start":1055.655,"end":1056.235,"sentiment":"neutral","sentiment_score":-0.08528706431388855},{"text":"Okay.","start":1062.78,"end":1063.26,"sentiment":"neutral","sentiment_score":0.021643664687871933},{"text":"I'll leave it to him.","start":1063.26,"end":1064.4,"sentiment":"neutral","sentiment_score":0.024493932723999023}],"sentiment":"neutral","sentiment_score":-0.2766073710517958,"num_words":32,"start":1048.2151,"end":1064.4},{"sentences":[{"text":"Alright.","start":1065.02,"end":1065.52,"sentiment":"neutral","sentiment_score":0.1857844442129135},{"text":"Yeah.","start":1068.78,"end":1069.28,"sentiment":"neutral","sentiment_score":0.07366812229156494},{"text":"Yeah.","start":1069.9,"end":1070.3,"sentiment":"neutral","sentiment_score":0.08086967468261719},{"text":"No worries.","start":1070.3,"end":1070.78,"sentiment":"neutral","sentiment_score":0.1271968111395836},{"text":"I'll talk to you then.","start":1070.78,"end":1071.705,"sentiment":"neutral","sentiment_score":0.10848359316587448}],"sentiment":"neutral","sentiment_score":0.11371338292956353,"num_words":10,"start":1065.02,"end":1071.705},{"sentences":[{"text":"I I will do.","start":1075.225,"end":1075.865,"sentiment":"neutral","sentiment_score":0.10065903887152672},{"text":"Yeah.","start":1075.865,"end":1076.1849,"sentiment":"neutral","sentiment_score":-0.006426159292459488},{"text":"Look.","start":1076.1849,"end":1076.505,"sentiment":"neutral","sentiment_score":-0.04999038577079773},{"text":"And the reason I'm on it is because I've gotten I've got nothing else to do.","start":1076.505,"end":1079.705,"sentiment":"neutral","sentiment_score":-0.24235540674999356},{"text":"I'm not allowed to do anything.","start":1079.705,"end":1081.245,"sentiment":"neutral","sentiment_score":-0.1766429767012596}],"sentiment":"neutral","sentiment_score":-0.16397588420659304,"num_words":28,"start":1075.225,"end":1081.245},{"sentences":[{"text":"Yeah.","start":1082.825,"end":1083.325,"sentiment":"neutral","sentiment_score":-0.05382389575242996},{"text":"Well, you're pretty much.","start":1084.345,"end":1085.3049,"sentiment":"neutral","sentiment_score":-0.24334781616926193},{"text":"And, like, I don't really have patience for for that stuff.","start":1085.3049,"end":1089.3401,"sentiment":"negative","sentiment_score":-0.38961892507293006},{"text":"You know?","start":1089.3401,"end":1089.66,"sentiment":"neutral","sentiment_score":-0.18682707846164703},{"text":"Like, I'm more like, if someone sends me an email, I'll respond straight away.","start":1089.66,"end":1093.04,"sentiment":"neutral","sentiment_score":-0.18290431478193828}],"sentiment":"neutral","sentiment_score":-0.25772930937819183,"num_words":32,"start":1082.825,"end":1093.04},{"sentences":[{"text":"You know?","start":1093.5801,"end":1094.2401,"sentiment":"neutral","sentiment_score":-0.09764162078499794},{"text":"You know?","start":1095.3401,"end":1095.92,"sentiment":"neutral","sentiment_score":-0.09303756430745125},{"text":"Or at least within the day.","start":1096.2201,"end":1097.76,"sentiment":"neutral","sentiment_score":-0.28903234501679737},{"text":"That's that's kind of that's kind of acceptable.","start":1097.9,"end":1100.595,"sentiment":"neutral","sentiment_score":-0.27643170580267906},{"text":"You know?","start":1101.375,"end":1101.955,"sentiment":"neutral","sentiment_score":-0.16702956706285477}],"sentiment":"neutral","sentiment_score":-0.23305326104164123,"num_words":20,"start":1093.5801,"end":1101.955},{"sentences":[{"text":"It's not really acceptable to leave it for leave it for a week and then respond.","start":1102.095,"end":1106.515,"sentiment":"neutral","sentiment_score":-0.2939735730178654},{"text":"Alright.","start":1109.535,"end":1110.035,"sentiment":"neutral","sentiment_score":0.10938312858343124},{"text":"No worries.","start":1114.73,"end":1115.21,"sentiment":"neutral","sentiment_score":0.3303689658641815},{"text":"Thanks so much.","start":1115.21,"end":1116.11,"sentiment":"positive","sentiment_score":0.7596640388170878},{"text":"Hope hope you soon.","start":1117.0499,"end":1118.4099,"sentiment":"positive","sentiment_score":0.5590341836214066}],"sentiment":"neutral","sentiment_score":0.022372028575493738,"num_words":26,"start":1102.095,"end":1118.4099},{"sentences":[{"text":"Take care of yourself.","start":1118.4099,"end":1119.21,"sentiment":"neutral","sentiment_score":0.26233489252626896},{"text":"Alright?","start":1119.21,"end":1119.71,"sentiment":"neutral","sentiment_score":0.11199481785297394},{"text":"Bye.","start":1119.7699,"end":1120.1699,"sentiment":"neutral","sentiment_score":0.12033187597990036},{"text":"Bye bye.","start":1120.1699,"end":1120.9099,"sentiment":"neutral","sentiment_score":0.09298969805240631},{"text":"Bye bye.","start":1121.21,"end":1121.95,"sentiment":"neutral","sentiment_score":-0.014570131897926344}],"sentiment":"neutral","sentiment_score":0.14385053962469102,"num_words":10,"start":1118.4099,"end":1121.95}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Paul. How are you going?\n\nChannel 1: Very good, Larissa. How are you?\n\nChannel 0: Oh, it's been a day, my darling, but we're we're rolling with it.\n\nChannel 1: You're rolling. I'm rolling with the punches.\n\nChannel 0: That's\n\nChannel 1: That's\n\nChannel 0: it.\n\nChannel 1: always good. It's always good. It's always good.\n\nChannel 0: Definitely.\n\nChannel 1: That's always good. That's all you can do.\n\nChannel 0: Yeah.\n\nChannel 1: The the the reason for my call, I don't know whether you got the emails from Jay Jamie,\n\nChannel 0: I didn't.\n\nChannel 1: and\n\nChannel 0: And when I got your email last night, I was\n\nChannel 1: the letter was attached to it.\n\nChannel 0: it\n\nChannel 1: But\n\nChannel 0: it didn't\n\nChannel 1: did you\n\nChannel 0: come through.\n\nChannel 1: did you\n\nChannel 0: No.\n\nChannel 1: have a look at the at the\n\nChannel 0: It\n\nChannel 1: letter?\n\nChannel 0: it no. The letter didn't come through attached to your email when you forwarded it to me, but I saw the context of the, like, original email.\n\nChannel 1: Yeah. So right. So, basically, I I I the basically, the letter I'm surprised that you guys haven't got the letter. I I what I do is I copy it and I and I forward it to\n\nChannel 0: Oh,\n\nChannel 1: you.\n\nChannel 0: yeah.\n\nChannel 1: But,\n\nChannel 0: No.\n\nChannel 1: basically,\n\nChannel 0: Don't\n\nChannel 1: what it what it what it\n\nChannel 0: delivered.\n\nChannel 1: said was that it was gonna be paid on the nineteenth or and\n\nChannel 0: Yes.\n\nChannel 1: I asked,\n\nChannel 0: Yep.\n\nChannel 1: well, the injury the injury occurred on the twelfth. Why is it not the twelfth? I've heard nothing back. Whether it's the first time I went to the doctor or what that is what that one was about, but I can kind of understand if it's about the doctor. But then she like, in the letter, it said that before they were going to do the payment on the May 19,\n\nChannel 0: But\n\nChannel 1: they\n\nChannel 0: I needed\n\nChannel 1: need\n\nChannel 0: a\n\nChannel 1: they\n\nChannel 0: yeah.\n\nChannel 1: they needed a letter from they needed a a letter from the car off. And I was like, well, approved everything. You've already\n\nChannel 0: Yeah.\n\nChannel 1: approved the claim. Why are we now now assuming that we need a letter from that chiropractor to get something\n\nChannel 0: I know.\n\nChannel 1: else?\n\nChannel 0: Did it are you able to are you able to do me a silly favor? Because I tried to log in\n\nChannel 1: Yeah.\n\nChannel 0: last night and try because, generally, I can access it from the portal, but it hadn't even been loaded to the portal from my side. Because I spoke to Jamie, like, last week, and I and she black and blue a said that she'd call you. Black and\n\nChannel 1: Gotcha.\n\nChannel 0: blue said that you\n\nChannel 1: She did\n\nChannel 0: get the letter.\n\nChannel 1: she did call me. She like, she\n\nChannel 0: Oh,\n\nChannel 1: did call\n\nChannel 0: that's\n\nChannel 1: me to say that that that it was but that was that was Friday. She called me on Friday\n\nChannel 0: good.\n\nChannel 1: at 04:00. Right? That was Friday. I said oh, no. That's sorry.\n\nNo. She called me at 09:00 on the Friday morning,\n\nChannel 0: Yep.\n\nChannel 1: and I got the email for I got the email on Monday about 04:00, I think.\n\nChannel 0: Right.\n\nChannel 1: Or was it the other way around? Oh, it's the other way around. Hang on. Hang on. Let's see if I can\n\nChannel 0: You didn't get the email till Monday. I know that much. So it must\n\nChannel 1: yeah.\n\nChannel 0: have been she called you Friday.\n\nChannel 1: Yeah. Right. Hang on now. I'll see if I can I'll figure this out now. I'll just send this now.\n\nRight. So I just sent it to you. You might need the password.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll give you the the password is my date of birth.\n\nChannel 0: Yes. Cool.\n\nChannel 1: Alright. But it's like, it it should sorry. One second. What what did you say? No.\n\nHe's not he lives. He needs to come by here. Yeah. Alright. So you you swing you swing around there.\n\nI think you're fine, sweetheart. Okay. Okay. I think he's down there. I think I just seen his helmet down there.\n\nNo? He just went by, so he's gone down. Okay? Sorry, Nurasa.\n\nChannel 0: No. You're fine. You're juggling. You're alright.\n\nChannel 1: Yeah. Oh, from what from what I I I even showed it to my wife to to the you know, she read it the same way. And she basically read it the same way. Before before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received. So does that mean they're not gonna pay?\n\nChannel 0: Which makes no sense because you don't accept a claim if you're not. Sorry. I'm just pulling up your date of birth. 05/01/1982. Where'd you go?\n\nO5011982. There we go. I think it was discussed, reviewed and accepted your income protection plan. You'll find below the first benefit details, which we might hope find you helpful. On the sixteenth, we made the following payment to your nominated bank account.\n\nChannel 1: Yeah. But it's at the sixteenth. Yeah.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: It's not\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: don't\n\nChannel 0: sixteenth\n\nChannel 1: know what\n\nChannel 0: yet.\n\nChannel 1: yeah. So I don't know. I I don't know.\n\nChannel 0: So it'll\n\nChannel 1: Yeah.\n\nChannel 0: get paid\n\nChannel 1: On\n\nChannel 0: till\n\nChannel 1: the sixteenth.\n\nChannel 0: Thursday, and then\n\nChannel 1: Yeah.\n\nChannel 0: it is for the benefit period of the March 20 to the April 19. And your injury occurred '18 no. '12. '12.\n\nChannel 1: I agree apart on the twelfth. So, like, thirty days to me is just it's coming away.\n\nChannel 0: One,\n\nChannel 1: Is\n\nChannel 0: two,\n\nChannel 1: it '12?\n\nChannel 0: three,\n\nChannel 1: It'd be the '12\n\nChannel 0: four.\n\nChannel 1: to yes. So there are there are weekend\n\nChannel 0: Would be the fourteenth would be the March 14. Would be\n\nChannel 1: right.\n\nChannel 0: thirty\n\nChannel 1: Yeah. Okay.\n\nChannel 0: days. Because twelfth the February 12\n\nChannel 1: Yeah. Yes. So there's\n\nChannel 0: one,\n\nChannel 1: I I\n\nChannel 0: two,\n\nChannel 1: forgot\n\nChannel 0: three,\n\nChannel 1: there's only\n\nChannel 0: four.\n\nChannel 1: twenty eight\n\nChannel 0: Yeah.\n\nChannel 1: days in February there was only twenty eight days in Februv.\n\nChannel 0: No. You're okay. Yeah. It would be the fourteenth of March 14, which is, I mean, still not the point. That's, like, a six to eight difference.\n\nChannel 1: Yes.\n\nChannel 0: Fourteenth. That'll be the fourteenth, and then that should be 01/02, 03/04. Yeah. And then it should pay a month, which should be, like, basically 14 to 14. And then that I mean, look.\n\nThe good thing is is they're paying, so that's\n\nChannel 1: Yeah.\n\nChannel 0: great.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: Yeah.\n\nChannel 0: that's\n\nChannel 1: And, like, that's okay. I can I can kind\n\nChannel 0: Yeah.\n\nChannel 1: of understand that bit of it? I just\n\nChannel 0: Yeah.\n\nChannel 1: don't understand\n\nChannel 0: I mean, the dates are\n\nChannel 1: the\n\nChannel 0: wrong,\n\nChannel 1: car.\n\nChannel 0: so I'm gonna have to get her to amend that. And then what you earn, that's fine. Next step, so we can assess benefit payment is due to occur. Okay. So no.\n\nThey're pay they're paying the March, April. And then\n\nChannel 1: Yeah.\n\nChannel 0: before they will pay the May benefit, so the following month's benefit, they've requested a report from the chiropractor. So they're gonna\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: spend the next month chasing the chiropractor's report. I still don't know why, but\n\nChannel 1: Look. Like, I'd like to know why because, like, they have accepted that. I I have provided all the information they have, and I, like,\n\nChannel 0: Yeah.\n\nChannel 1: I clearly told her that I I doubted that. I doubt that the chiropractor is going to write a letter that's stating that she is the one that manipulated my neck. And I said, well, if she does that, I'd like that letter.\n\nChannel 0: Yeah. Can I have that\n\nChannel 1: Because\n\nChannel 0: letter?\n\nChannel 1: that because that makes her liable for the whole thing.\n\nChannel 0: Mhmm.\n\nChannel 1: So I, like, I doubt she's gonna write the letter. I I I very doubt it.\n\nChannel 0: Yeah.\n\nChannel 1: You know? And this is this is where I'm getting really frustrated with them. Like,\n\nChannel 0: Yeah.\n\nChannel 1: I'm a quite a I'm quite a calm calm kinda guy, but I'm\n\nChannel 0: Yeah.\n\nChannel 1: quite frustrated with the with them that they you know, I pay my insurance to for for them to them to cover my income. I don't know what their ulterior motive is to get their money back from the chiropractor. I reckon that's what they're they're after. You know? Like, they're going to try and get their money back through them.\n\nThat's that's what I think. Maybe I'm wrong. But, like, she like, Jamie asked me for a letter from from either the chiropractor or a medical doctor or well, she actually said a medical doctor\n\nChannel 0: Yeah.\n\nChannel 1: to classify that my back injury was not related to my neck.\n\nChannel 0: Which which\n\nChannel 1: She\n\nChannel 0: is what\n\nChannel 1: has\n\nChannel 0: we did.\n\nChannel 1: got that. That's that's that should be the end of it.\n\nChannel 0: Yeah. I don't know. Yeah. I don't know why we're still riding to the Cairo.\n\nChannel 1: I don't I don't I don't know. So I really I I don't I don't actually know. You know? Like, I'm a lady mother. And, again, she's not very good at responding.\n\nBut I don't know whether that is just because that they they go, they avoid, and then they ask a question a week later. I don't know if that's\n\nChannel 0: Yeah.\n\nChannel 1: what it feels like.\n\nChannel 0: Yeah.\n\nChannel 1: You know? But, like, you guys recommended these guys to me.\n\nChannel 0: Yeah.\n\nChannel 1: I probably wouldn't break I wouldn't be recommending MetLife to too many more other people because that's what they were doing is quite bad. Unless they're all the same. Maybe they're all the same.\n\nChannel 0: No. Generally, like, claims, I've I've always had I I've I've I've I've told you this before. I've been doing claims for, you know, good half decade, and I've always had pretty like, don't be wrong. There there's always, like, you know, really messy claims or claims that are difficult,\n\nChannel 1: Look, I\n\nChannel 0: but\n\nChannel 1: don't think\n\nChannel 0: I\n\nChannel 1: mine\n\nChannel 0: wouldn't\n\nChannel 1: is\n\nChannel 0: call\n\nChannel 1: messy.\n\nChannel 0: your\n\nChannel 1: I\n\nChannel 0: case a difficult claim.\n\nChannel 1: I\n\nChannel 0: No.\n\nChannel 1: don't think mine was messy. I think mine was really crystal clear. You know,\n\nChannel 0: Yeah.\n\nChannel 1: like, all the information they asked her, they got. You\n\nChannel 0: Yeah.\n\nChannel 1: know,\n\nChannel 0: I\n\nChannel 1: like,\n\nChannel 0: just\n\nChannel 1: it was given it was everything was given in a timely manner. The information was given, and there was always more information that was requested. And I don't understand why.\n\nChannel 0: yeah. It wasn't\n\nChannel 1: Yeah.\n\nChannel 0: just a one and one and done info like, I understand, like, the initial claims pack is generally for them to be able to assess things and to be able to understand what the claim is. Once the initial claims pack's done, then they, yep, they'd 100% write to doctors to find out, like, the doctor's information. That's absolutely fine going that way, and I understand why they do that. They don't always, you know, seek all the doctor's information straight up\n\nChannel 1: Yes.\n\nChannel 0: because, like, they pay for the reports to be written and and to request them, and they need to know exactly what they're writing for and what they're asking for. They don't wanna get, you know, thirty years worth of your medical history and have to sit sit there and sift through that. They, you know, they'll specifically ask for the things that they wanna ask for, and they'll try and go to the doctor that's relevant for it. So the initial claims pack comes in, that's when they write to the doctor. But\n\nChannel 1: Correct.\n\nChannel 0: the doctor's report should be enough to adequately explain everything. A chiropractor is not a doctor. It's not\n\nChannel 1: Well,\n\nChannel 0: in the,\n\nChannel 1: that's\n\nChannel 0: you know,\n\nChannel 1: that like,\n\nChannel 0: MD\n\nChannel 1: that's that's\n\nChannel 0: sense.\n\nChannel 1: it, you know. And, you know, like, if I don't I don't know. I like I'm I'm baffled to I'm\n\nChannel 0: Yeah.\n\nChannel 1: baffled to what it is like. You know, some people just are just ticking boxes, you know. Like, whether, you know, that's the correct box to be ticking, I don't know. Like, I don't I personally don't think that she's gonna write a letter and state that she hurt my neck. I actually\n\nChannel 0: Yeah.\n\nChannel 1: don't.\n\nChannel 0: Look. I mean,\n\nChannel 1: Yep.\n\nChannel 0: realistically, they're they're paying for the the report. We have a month under our sleeve, so we're good and covered there. It's just a matter of we'll just I'm I'll call Jamie this week. I'm not I I can't do it today. I'm I'm\n\nChannel 1: Yeah. No. No. No. I'm\n\nChannel 0: booked.\n\nChannel 1: not\n\nChannel 0: So\n\nChannel 1: I'm not I'm not asking I'm not I'm not asking\n\nChannel 0: yeah.\n\nChannel 1: I'm not asking you to do that. I like, I'm looking to you because I I remember\n\nChannel 0: Yeah.\n\nChannel 1: speaking speaking to whoever whoever set my my policy up. I can't remember who it was. And basically they they basically said that, you know, like, that you guys are there for for me to\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: 100\n\nChannel 1: you guys\n\nChannel 0: percent.\n\nChannel 1: are supposed to do do to do this. And, like, my dad has worked in insurance for fifty years. Yeah. And I was telling him about it, and he was like, you should just let whoever wrote a soldier the policy, sort it out.\n\nChannel 0: Yeah. 100%. Alright. And I will. I'm gonna\n\nChannel 1: Yeah.\n\nChannel 0: get touch base with my BDM again, trust Jamie, and find out why she needs to and get her to relook at the dates because, like, realistically, she's cutting off eight like, six days worth of six days, four days, four how whatever.\n\nChannel 1: Yeah.\n\nChannel 0: How many\n\nChannel 1: Well,\n\nChannel 0: days?\n\nChannel 1: whatever\n\nChannel 0: It's four.\n\nChannel 1: it is. Like, if you if you divide it down, it's probably yeah. Like, it's probably a couple $100. Yeah. Whatever you divide it down by.\n\nChannel 0: Yeah.\n\nChannel 1: You know, like, in the in this day and day and age, you know, like, a couple $100 doesn't get you far. A couple of bags of groceries. Yeah.\n\nChannel 0: Yeah. But still, it's important, and I I wanna get it. So I'm I'll get her to reassess. I'll push that through. That's I hate that I keep using the word nice and easy today, but that's that's my catchphrase for the day.\n\nNice and easy. I'll get it done. If not, then\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: No.\n\nChannel 0: get\n\nChannel 1: No.\n\nChannel 0: it\n\nChannel 1: Look.\n\nChannel 0: done, and\n\nChannel 1: Look.\n\nChannel 0: I'll\n\nChannel 1: I\n\nChannel 0: get\n\nChannel 1: like, I I I I generally ask you a question. Yeah. Yeah. What if you get it done today or tomorrow? I I'm okay today\n\nChannel 0: back\n\nChannel 1: or tomorrow, whatever.\n\nChannel 0: to\n\nChannel 1: This week.\n\nChannel 0: you.\n\nChannel 1: I'm I'm easy\n\nChannel 0: Yeah.\n\nChannel 1: going. I just\n\nChannel 0: Yeah.\n\nChannel 1: need, like\n\nChannel 0: Just\n\nChannel 1: what\n\nChannel 0: need\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: feel\n\nChannel 0: direction.\n\nChannel 1: like is that, yeah, I need a not not yeah. Even, like, a direction and an answer. So I know I know\n\nChannel 0: Yeah.\n\nChannel 1: what is going on. You know what I mean?\n\nChannel 0: Yeah. 100%. No. Leave it with me,\n\nChannel 1: You know\n\nChannel 0: and\n\nChannel 1: what\n\nChannel 0: I\n\nChannel 1: I mean?\n\nChannel 0: will I will chase her tail, and I'll\n\nChannel 1: Yeah.\n\nChannel 0: get\n\nChannel 1: Because\n\nChannel 0: an answer\n\nChannel 1: I like\n\nChannel 0: and\n\nChannel 1: it because\n\nChannel 0: find\n\nChannel 1: I\n\nChannel 0: out\n\nChannel 1: think\n\nChannel 0: where\n\nChannel 1: she's\n\nChannel 0: we're\n\nChannel 1: quite\n\nChannel 0: at.\n\nChannel 1: good at she's quite good at avoiding the quite good at avoiding the whole lot.\n\nChannel 0: Yeah.\n\nChannel 1: You know?\n\nChannel 0: No. Yeah.\n\nChannel 1: Alright.\n\nChannel 0: I know. I'll\n\nChannel 1: Okay.\n\nChannel 0: I'll chase her up and get an answer for you, and I'll get back to you later this week, early next week\n\nChannel 1: Okay.\n\nChannel 0: at the latest.\n\nChannel 1: Yeah. No worries. No worries. I appreciate\n\nChannel 0: Okay.\n\nChannel 1: it.\n\nChannel 0: That's okay. But feel free to email me. I did get your email last night. I just was trying\n\nChannel 1: Yeah.\n\nChannel 0: to close\n\nChannel 1: No.\n\nChannel 0: out\n\nChannel 1: That's\n\nChannel 0: things.\n\nChannel 1: it.\n\nChannel 0: I didn't didn't leave the office till 09:30PM. So\n\nChannel 1: No. That that's alright. No. I just said because I just I just forwarded to you what I said to her. Because I went, you know what?\n\nI haven't got I haven't got a reply for her from her.\n\nChannel 0: yeah. Yeah.\n\nChannel 1: And I think, you you guys obviously do need to know what what's\n\nChannel 0: Yeah.\n\nChannel 1: going on\n\nChannel 0: No.\n\nChannel 1: as well. Yeah?\n\nChannel 0: Absolutely. And I like, the\n\nChannel 1: Yeah.\n\nChannel 0: the just the fact that, like, you emailed me last night, and I I was really upset because I she promised me that she would include\n\nChannel 1: Okay.\n\nChannel 0: me in the in the in the letter that she sent to you,\n\nChannel 1: Yeah.\n\nChannel 0: and she didn't. So then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal. So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: But\n\nChannel 0: couldn't\n\nChannel 1: it like, it's\n\nChannel 0: see the correspondence.\n\nChannel 1: it's it's it's all really odd. Like, it's all\n\nChannel 0: Yeah.\n\nChannel 1: real odd. Like, she called you last Thursday and said\n\nChannel 0: I\n\nChannel 1: that\n\nChannel 0: called\n\nChannel 1: it\n\nChannel 0: her\n\nChannel 1: had been\n\nChannel 0: last\n\nChannel 1: approved.\n\nChannel 0: Thursday.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Last Thursday, you spoke to you spoke to Jamie,\n\nChannel 0: Yes.\n\nChannel 1: and\n\nChannel 0: Yeah.\n\nChannel 1: then you called me in the morning\n\nChannel 0: Yep.\n\nChannel 1: at 11:00\n\nChannel 0: Yep.\n\nChannel 1: to say that it was approved.\n\nChannel 0: Yes.\n\nChannel 1: Alright. Monday morning. I didn't get anything until Monday morning.\n\nChannel 0: Yeah. And\n\nChannel 1: Like\n\nChannel 0: she and she said, black and blue, I will I will call him today, and I'll get that letter out to him today. And I went, fantastic. Please do call him. I know he would really appreciate a call from you. I have told him, but that would be great.\n\nChannel 1: Yeah. Yeah. Look. She's full, like, she's full of BS. I don't know whether they're all the same, but it's like, oh, yeah.\n\nI\n\nChannel 0: Yeah.\n\nChannel 1: imagined that someone that was living week to week having\n\nChannel 0: Yeah.\n\nChannel 1: to deal with this. Yeah. I\n\nChannel 0: No.\n\nChannel 1: I don't\n\nChannel 0: Absolute\n\nChannel 1: know. That's it's\n\nChannel 0: pain.\n\nChannel 1: a bit\n\nChannel 0: No.\n\nChannel 1: it's yeah. It's it's a bit unfair. Yeah?\n\nChannel 0: No. I'll I'll chase her up, and I'll find out what what what's going on. And I'll be\n\nChannel 1: Yeah.\n\nChannel 0: giving the feedback on her from a claims assessment point of view\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Look. Look.\n\nChannel 0: her superior.\n\nChannel 1: To be honest, I was even I was even gonna call the the the oh, shit. There's a number on the bottom of the thing there about if you feel like you were being\n\nChannel 0: Feedback and\n\nChannel 1: untreated. Yeah. And\n\nChannel 0: Yeah.\n\nChannel 1: I I just basically tell them, like, that you know, I don't think this is you might correct me if I'm wrong, but I don't feel like that this is right.\n\nChannel 0: Yeah. No. It I I don't either. It's it's just it it's weird. It's odd.\n\nIt's it doesn't make sense.\n\nChannel 1: Yeah. Like, the the only like, my only thing is that I I'm just putting it together as like, they're going to go after the Cairo to get to recoup their money.\n\nChannel 0: They can't. That's the weird thing. They're they're they're not able to. It's they can't like, you could possibly sue someone for financial\n\nChannel 1: For negligence.\n\nChannel 0: and,\n\nChannel 1: Yeah. Well,\n\nChannel 0: yeah,\n\nChannel 1: I\n\nChannel 0: emotional\n\nChannel 1: have a friend that's\n\nChannel 0: and stuff\n\nChannel 1: a solicitor,\n\nChannel 0: like that.\n\nChannel 1: and she's she's been she's been at me for for months to say that I should've done this. I I don't really wanna do that because I she's a family she's not a family friend, but she's a friend of a she's a friend of a good friend of mine.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I don't I don't really wanna do that.\n\nChannel 0: Yeah. But, otherwise, it's just it seems it's weird, if that makes sense.\n\nChannel 1: Yeah. I don't I don't know.\n\nChannel 0: K.\n\nChannel 1: I don't I don't I don't know. I don't I don't know how I don't yeah. I don't know how to take a chance.\n\nChannel 0: Yeah.\n\nChannel 1: I don't yeah. Yes.\n\nChannel 0: No. That's okay.\n\nChannel 1: I'll I'll\n\nChannel 0: I\n\nChannel 1: leave\n\nChannel 0: will\n\nChannel 1: it to I'll I'll leave it\n\nChannel 0: yeah.\n\nChannel 1: to you and see how you how you come back with a\n\nChannel 0: Yeah.\n\nChannel 1: a a reasonable explanation of it because I'm sure there's some sort of roundabout explanation that they're basically trying to get out of it. That's\n\nChannel 0: Yeah.\n\nChannel 1: you know, that's that is the only thing I can think of there. Trying to get out of it somehow or some way or I don't know. I have no idea what that what they're up at.\n\nChannel 0: Yeah.\n\nChannel 1: You know?\n\nChannel 0: I I don't either, but that's okay. I will I will figure it out, and I will go from there.\n\nChannel 1: Okay. I'll leave it to\n\nChannel 0: Okay?\n\nChannel 1: him.\n\nChannel 0: Definitely.\n\nChannel 1: Alright.\n\nChannel 0: I'm all over it, and you'll hear from me either this week or\n\nChannel 1: Yeah.\n\nChannel 0: early\n\nChannel 1: Yeah. No worries. I'll talk to you then.\n\nChannel 0: next. Yeah. Send me an email when you get the payment as well just so I know and\n\nChannel 1: I I will do. Yeah. Look. And the reason I'm on it is because I've gotten I've got nothing else to do. I'm not allowed\n\nChannel 0: yeah.\n\nChannel 1: to\n\nChannel 0: Yes.\n\nChannel 1: do anything.\n\nChannel 0: Yeah. So you're\n\nChannel 1: Yeah.\n\nChannel 0: twiddling your thumbs.\n\nChannel 1: Well, you're pretty much. And, like, I don't really have patience for for that stuff. You know? Like, I'm more like, if someone sends me an email, I'll respond straight away. You know?\n\nChannel 0: Yeah.\n\nChannel 1: You know?\n\nChannel 0: No.\n\nChannel 1: Or at least within the day. That's that's kind of that's kind of acceptable. You know? It's not really acceptable to leave it for leave it for\n\nChannel 0: Week.\n\nChannel 1: a week and then respond.\n\nChannel 0: Yeah. Absolutely. No.\n\nChannel 1: Alright.\n\nChannel 0: Perfect. I'll I'll chase her up, and I'll get an answer to you.\n\nChannel 1: No worries. Thanks so much.\n\nChannel 0: That's okay.\n\nChannel 1: Hope\n\nChannel 0: My pleasure.\n\nChannel 1: hope you soon. Take\n\nChannel 0: We\n\nChannel 1: care\n\nChannel 0: will.\n\nChannel 1: of yourself. Alright? Bye.\n\nChannel 0: I\n\nChannel 1: Bye\n\nChannel 0: will.\n\nChannel 1: bye.\n\nChannel 0: You too.\n\nChannel 1: Bye\n\nChannel 0: Bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.12212838232517242},{"text":"How are you going?","start":3.36,"end":4.26,"sentiment":"neutral","sentiment_score":0.2054283544421196}],"sentiment":"neutral","sentiment_score":0.17766169706980386,"channel":0,"num_words":6,"start":2.8799999,"end":4.26},{"sentences":[{"text":"Very good, Larissa.","start":4.72,"end":5.44,"sentiment":"positive","sentiment_score":0.6701705455780029},{"text":"How are you?","start":5.44,"end":6.2599998,"sentiment":"positive","sentiment_score":0.3968270619710286}],"sentiment":"positive","sentiment_score":0.5334988037745158,"channel":1,"num_words":6,"start":4.72,"end":6.2599998},{"sentences":[{"text":"Oh, it's been a day, my darling, but we're we're rolling with it.","start":6.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2980062056046266}],"sentiment":"neutral","sentiment_score":0.2980062056046266,"channel":0,"num_words":13,"start":6.48,"end":10.0199995},{"sentences":[{"text":"You're rolling.","start":10.4,"end":11.04,"sentiment":"neutral","sentiment_score":0.3204992711544037},{"text":"I'm rolling with the punches.","start":11.04,"end":12.345,"sentiment":"neutral","sentiment_score":0.30887590646743773}],"sentiment":"neutral","sentiment_score":0.31219686780657085,"channel":1,"num_words":7,"start":10.4,"end":12.345},{"sentences":[{"text":"That's","start":12.785001,"end":13.1050005,"sentiment":"neutral","sentiment_score":0.19308948516845703}],"sentiment":"neutral","sentiment_score":0.19308948516845703,"channel":0,"num_words":1,"start":12.785001,"end":13.1050005},{"sentences":[{"text":"That's","start":12.905001,"end":13.225,"sentiment":"neutral","sentiment_score":0.2391263246536255}],"sentiment":"neutral","sentiment_score":0.2391263246536255,"channel":1,"num_words":1,"start":12.905001,"end":13.225},{"sentences":[{"text":"it.","start":13.1050005,"end":13.6050005,"sentiment":"positive","sentiment_score":0.3806089758872986}],"sentiment":"positive","sentiment_score":0.3806089758872986,"channel":0,"num_words":1,"start":13.1050005,"end":13.6050005},{"sentences":[{"text":"always good.","start":13.225,"end":14.045,"sentiment":"positive","sentiment_score":0.6642133891582489},{"text":"It's always good.","start":14.265,"end":15.305,"sentiment":"positive","sentiment_score":0.7128101587295532},{"text":"It's always good.","start":15.305,"end":16.365,"sentiment":"positive","sentiment_score":0.6933418114980062}],"sentiment":"positive","sentiment_score":0.693360336124897,"channel":1,"num_words":8,"start":13.225,"end":16.365},{"sentences":[{"text":"Definitely.","start":16.625,"end":17.125,"sentiment":"positive","sentiment_score":0.5718669295310974}],"sentiment":"positive","sentiment_score":0.5718669295310974,"channel":0,"num_words":1,"start":16.625,"end":17.125},{"sentences":[{"text":"That's always good.","start":16.985,"end":18.185,"sentiment":"positive","sentiment_score":0.6325536767641703},{"text":"That's all you can do.","start":18.185,"end":19.325,"sentiment":"positive","sentiment_score":0.4319338858127594}],"sentiment":"positive","sentiment_score":0.5071663074195385,"channel":1,"num_words":8,"start":16.985,"end":19.325},{"sentences":[{"text":"Yeah.","start":20.065,"end":20.565,"sentiment":"neutral","sentiment_score":0.016905497759580612}],"sentiment":"neutral","sentiment_score":0.016905497759580612,"channel":0,"num_words":1,"start":20.065,"end":20.565},{"sentences":[{"text":"The the the reason for my call, I don't know whether you got the emails from Jay Jamie,","start":21.305,"end":25.325,"sentiment":"neutral","sentiment_score":-0.07761886529624462}],"sentiment":"neutral","sentiment_score":-0.07761886529624462,"channel":1,"num_words":18,"start":21.305,"end":25.325},{"sentences":[{"text":"I didn't.","start":25.44,"end":26.16,"sentiment":"neutral","sentiment_score":-0.1514829657971859}],"sentiment":"neutral","sentiment_score":-0.1514829657971859,"channel":0,"num_words":2,"start":25.44,"end":26.16},{"sentences":[{"text":"and","start":26.105,"end":26.605,"sentiment":"neutral","sentiment_score":-0.06791132688522339}],"sentiment":"neutral","sentiment_score":-0.06791132688522339,"channel":1,"num_words":1,"start":26.105,"end":26.605},{"sentences":[{"text":"And when I got your email last night, I was","start":26.16,"end":28.4,"sentiment":"neutral","sentiment_score":-0.07058832980692387}],"sentiment":"neutral","sentiment_score":-0.07058832980692387,"channel":0,"num_words":10,"start":26.16,"end":28.4},{"sentences":[{"text":"the letter was attached to it.","start":28.48,"end":30.18,"sentiment":"neutral","sentiment_score":-0.07198286553223927}],"sentiment":"neutral","sentiment_score":-0.07198286553223927,"channel":1,"num_words":6,"start":28.48,"end":30.18},{"sentences":[{"text":"it","start":30.64,"end":30.96,"sentiment":"neutral","sentiment_score":-0.06309376657009125}],"sentiment":"neutral","sentiment_score":-0.06309376657009125,"channel":0,"num_words":1,"start":30.64,"end":30.96},{"sentences":[{"text":"But","start":30.96,"end":31.199999,"sentiment":"neutral","sentiment_score":-0.10193046927452087}],"sentiment":"neutral","sentiment_score":-0.10193046927452087,"channel":1,"num_words":1,"start":30.96,"end":31.199999},{"sentences":[{"text":"it didn't","start":30.96,"end":31.36,"sentiment":"neutral","sentiment_score":-0.09799908474087715}],"sentiment":"neutral","sentiment_score":-0.09799908474087715,"channel":0,"num_words":2,"start":30.96,"end":31.36},{"sentences":[{"text":"did you","start":31.199999,"end":31.6,"sentiment":"neutral","sentiment_score":-0.11217158287763596}],"sentiment":"neutral","sentiment_score":-0.11217158287763596,"channel":1,"num_words":2,"start":31.199999,"end":31.6},{"sentences":[{"text":"come through.","start":31.36,"end":32.0,"sentiment":"neutral","sentiment_score":-0.10003481432795525}],"sentiment":"neutral","sentiment_score":-0.10003481432795525,"channel":0,"num_words":2,"start":31.36,"end":32.0},{"sentences":[{"text":"did you","start":31.6,"end":32.079998,"sentiment":"neutral","sentiment_score":-0.04198029264807701}],"sentiment":"neutral","sentiment_score":-0.04198029264807701,"channel":1,"num_words":2,"start":31.6,"end":32.079998},{"sentences":[{"text":"No.","start":32.0,"end":32.5,"sentiment":"neutral","sentiment_score":-0.0859714150428772}],"sentiment":"neutral","sentiment_score":-0.0859714150428772,"channel":0,"num_words":1,"start":32.0,"end":32.5},{"sentences":[{"text":"have a look at the at the","start":32.079998,"end":33.76,"sentiment":"neutral","sentiment_score":-0.06677223475916046}],"sentiment":"neutral","sentiment_score":-0.06677223475916046,"channel":1,"num_words":7,"start":32.079998,"end":33.76},{"sentences":[{"text":"It","start":33.68,"end":33.76,"sentiment":"neutral","sentiment_score":-0.05264999344944954}],"sentiment":"neutral","sentiment_score":-0.05264999344944954,"channel":0,"num_words":1,"start":33.68,"end":33.76},{"sentences":[{"text":"letter?","start":33.76,"end":34.26,"sentiment":"neutral","sentiment_score":-0.05488959699869156}],"sentiment":"neutral","sentiment_score":-0.05488959699869156,"channel":1,"num_words":1,"start":33.76,"end":34.26},{"sentences":[{"text":"it no.","start":33.76,"end":34.8,"sentiment":"neutral","sentiment_score":-0.076075229793787},{"text":"The letter didn't come through attached to your email when you forwarded it to me, but I saw the context of the, like, original email.","start":34.8,"end":43.635002,"sentiment":"neutral","sentiment_score":-0.1204374897480011}],"sentiment":"neutral","sentiment_score":-0.11715139641805931,"channel":0,"num_words":27,"start":33.76,"end":43.635002},{"sentences":[{"text":"Yeah.","start":44.105,"end":44.344997,"sentiment":"neutral","sentiment_score":-0.025086039677262303},{"text":"So right.","start":44.344997,"end":44.905,"sentiment":"neutral","sentiment_score":-0.022661229595541954},{"text":"So, basically, I I I the basically, the letter I'm surprised that you guys haven't got the letter.","start":44.905,"end":50.184998,"sentiment":"neutral","sentiment_score":-0.08708946324057049},{"text":"I I what I do is I copy it and I and I forward it 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you then.","start":1070.78,"end":1071.705,"sentiment":"neutral","sentiment_score":0.10848359316587448}],"sentiment":"neutral","sentiment_score":0.1097101578488946,"channel":1,"num_words":8,"start":1069.9,"end":1071.705},{"sentences":[{"text":"next.","start":1071.61,"end":1071.85,"sentiment":"neutral","sentiment_score":0.047333404421806335},{"text":"Yeah.","start":1071.85,"end":1072.25,"sentiment":"neutral","sentiment_score":0.07890969514846802},{"text":"Send me an email when you get the payment as well just so I know and","start":1072.25,"end":1075.5499,"sentiment":"neutral","sentiment_score":0.11119006294757128}],"sentiment":"neutral","sentiment_score":0.10584911704063416,"channel":0,"num_words":18,"start":1071.61,"end":1075.5499},{"sentences":[{"text":"I I will 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I'll chase her up, and I'll get an answer to you.","start":1111.565,"end":1114.3949,"sentiment":"neutral","sentiment_score":0.1607938470939795}],"sentiment":"neutral","sentiment_score":0.15510663447471765,"channel":0,"num_words":13,"start":1110.9249,"end":1114.3949},{"sentences":[{"text":"No worries.","start":1114.73,"end":1115.21,"sentiment":"neutral","sentiment_score":0.3303689658641815},{"text":"Thanks so much.","start":1115.21,"end":1116.11,"sentiment":"positive","sentiment_score":0.7596640388170878}],"sentiment":"positive","sentiment_score":0.5879460096359252,"channel":1,"num_words":5,"start":1114.73,"end":1116.11},{"sentences":[{"text":"That's 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soon.","start":1117.5299,"end":1118.4099,"sentiment":"positive","sentiment_score":0.5415853063265482},{"text":"Take","start":1118.4099,"end":1118.6499,"sentiment":"positive","sentiment_score":0.39924803376197815}],"sentiment":"positive","sentiment_score":0.5060009881854057,"channel":1,"num_words":4,"start":1117.5299,"end":1118.6499},{"sentences":[{"text":"We","start":1118.6349,"end":1118.8749,"sentiment":"neutral","sentiment_score":0.25109225511550903}],"sentiment":"neutral","sentiment_score":0.25109225511550903,"channel":0,"num_words":1,"start":1118.6349,"end":1118.8749},{"sentences":[{"text":"care","start":1118.6499,"end":1118.89,"sentiment":"positive","sentiment_score":0.35543695092201233}],"sentiment":"positive","sentiment_score":0.35543695092201233,"channel":1,"num_words":1,"start":1118.6499,"end":1118.89},{"sentences":[{"text":"will.","start":1118.8749,"end":1119.3749,"sentiment":"neutral","sentiment_score":0.21658803522586825}],"sentiment":"neutral","sentiment_score":0.21658803522586825,"channel":0,"num_words":1,"start":1118.8749,"end":1119.3749},{"sentences":[{"text":"of 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upset because they were not notified of the injury until the day it occurred and had a payment due on May 19. They express frustration with insurance company actions and the potential liability of the chiropractor. The customer is unsure why they are still waiting for their insurance company to respond to their claims and is waiting for the policy to be processed. The agent promises to follow up with the customer and provide payment information and updating policy later."},"intents":{"segments":[{"text":"Why are we now now assuming that we need a letter from that chiropractor to get something I know. else?","start_word":311,"end_word":330,"intents":[{"intent":"Request letter from chiropractor","confidence_score":0.40985158}]},{"text":"Because I spoke to Jamie, like, last week, and I and she black and blue a said that she'd call you. Black and Gotcha.","start_word":378,"end_word":401,"intents":[{"intent":"Confirm communication","confidence_score":0.0010923017}]},{"text":"Before before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received.","start_word":682,"end_word":713,"intents":[{"intent":"Request report","confidence_score":0.115465745}]},{"text":"Before before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received. So does that mean they're not gonna pay?","start_word":682,"end_word":721,"intents":[{"intent":"Assess payment","confidence_score":0.22770138}]},{"text":"Which makes no sense because you don't accept a claim if you're not. Sorry.","start_word":722,"end_word":735,"intents":[{"intent":"Accept claim","confidence_score":0.016389323}]},{"text":"I'm just pulling up your date of birth.","start_word":736,"end_word":743,"intents":[{"intent":"Confirm date of birth","confidence_score":0.0036619601}]},{"text":"You'll find below the first benefit details, which we might hope find you helpful.","start_word":764,"end_word":777,"intents":[{"intent":"Check benefit details","confidence_score":0.008290445}]},{"text":"just a one and one and done info like, I understand, like, the initial claims pack is generally for them to be able to assess things and to be able to understand what the claim is.","start_word":1646,"end_word":1681,"intents":[{"intent":"Explain claims","confidence_score":0.019945685}]},{"text":"They don't always, you know, seek all the doctor's information straight up Yes.","start_word":1716,"end_word":1728,"intents":[{"intent":"Ask for doctor's information","confidence_score":0.06483621}]},{"text":"the doctor's report should be enough to adequately explain everything.","start_word":1824,"end_word":1833,"intents":[{"intent":"Ask for doctor's report","confidence_score":0.04236169},{"intent":"Ask for doctor's report","confidence_score":0.080417834}]},{"text":"A chiropractor is not a doctor. It's not Well, in the, that's you know, that like, MD that's that's sense. it, you know. And, you know, like, if I don't I don't know. I like I'm I'm baffled to I'm Yeah.","start_word":1834,"end_word":1874,"intents":[{"intent":"Express confusion","confidence_score":0.053193424}]},{"text":"I'm not I I can't do it today.","start_word":1968,"end_word":1975,"intents":[{"intent":"Resolve cancellation","confidence_score":0.00011098919}]},{"text":"I'll I get like, I I I I generally ask you a question. Yeah.","start_word":2279,"end_word":2292,"intents":[{"intent":"Request clarification","confidence_score":0.005497745}]},{"text":"I haven't got I haven't got a reply for her from her. yeah.","start_word":2529,"end_word":2541,"intents":[{"intent":"Express frustration at lack of response","confidence_score":0.004966662}]},{"text":"the just the fact that, like, you emailed me last night, and I I was really upset because I she promised me that she would include Okay.","start_word":2568,"end_word":2594,"intents":[{"intent":"Express upset about letter","confidence_score":0.0049875434},{"intent":"Express frustration over letter","confidence_score":0.010269618},{"intent":"Express frustration about letter","confidence_score":0.027652008}]},{"text":"me in the in the in the letter that she sent to you, Yeah. and she didn't. So then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal. So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because Yeah.","start_word":2595,"end_word":2669,"intents":[{"intent":"Clarify letter status","confidence_score":0.01779185}]},{"text":"So then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal. So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because Yeah.","start_word":2612,"end_word":2669,"intents":[{"intent":"Check portal status","confidence_score":0.0034180882},{"intent":"Discuss portal claim","confidence_score":0.004982141}]},{"text":"Please do call him. I know he would really appreciate a call from you. I have told him, but that would be great. Yeah.","start_word":2783,"end_word":2806,"intents":[{"intent":"Request a call from jamie","confidence_score":0.011951211}]},{"text":"giving the feedback on her from a claims assessment point of view Yeah.","start_word":2886,"end_word":2898,"intents":[{"intent":"Review claims","confidence_score":0.0020610665}]}]},"sentiments":{"segments":[{"text":"Hi, Paul. How are you going?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.17166642844676971},{"text":"Very good, Larissa. How are you?","start_word":6,"end_word":11,"sentiment":"positive","sentiment_score":0.5409904718399048},{"text":"Oh, it's been a day, my darling, but we're we're rolling with it. You're rolling. I'm rolling with the punches. That's That's it.","start_word":12,"end_word":34,"sentiment":"neutral","sentiment_score":0.28884634375572205},{"text":"always good. It's always good. It's always good. Definitely. That's always good. That's all you can do.","start_word":35,"end_word":51,"sentiment":"positive","sentiment_score":0.5996283292770386},{"text":"Yeah. The the the reason for my call, I don't know whether you got the emails from Jay Jamie, I didn't. and And when I got your email last night, I was the letter was attached to it. it it But didn't did come you through. did you No. have a look at the at the It it letter? no. The letter didn't come through attached to your email when you forwarded it to me, but I saw the context of the, like, original email. Yeah. So right. So, basically, I I I the basically, the letter I'm surprised that you guys haven't got the letter. I I what I do is I copy it and I and I forward it to Oh, you. yeah. But, No. basically, Don't what it what it what it delivered. said was that it was gonna be paid on the nineteenth or and Yes. I asked, Yep. well, the injury the injury occurred on the twelfth. Why is it not the twelfth? I've heard nothing back. Whether it's the first time I went to the doctor or what that is what that one was about, but I can kind of understand if it's about the doctor. But then she like, in the letter, it said that before they were going to do the payment on the May 19, But they I needed need a they yeah. they needed a letter from they needed a a letter from the car off. And I was like, well, approved everything. You've already Yeah. approved the claim. Why are we now now assuming that we need a letter from that chiropractor to get something I know. else? Did it are you able to are you able to do me a silly favor? Because I tried to log in Yeah. last night and try because, generally, I can access it from the portal, but it hadn't even been loaded to the portal from my side. Because I spoke to Jamie, like, last week, and I and she black and blue a said that she'd call you. Black and Gotcha. blue said that you She did get the letter. she did call me. She like, she Oh, did call that's me to say that that that it was but that was that was Friday. She called me on Friday good. at 04:00. Right? That was Friday. I said oh, no. That's sorry. No. She called me at 09:00 on the Friday morning, Yep. and I got the email for I got the email on Monday about 04:00, I think. Right. Or was it the other way around? Oh, it's the other way around. Hang on. Hang on. Let's see if I can You didn't get the email till Monday. I know that much. So it must yeah. have been she called you Friday. Yeah. Right. Hang on now. I'll see if I can I'll figure this out now. I'll just send this now. Right. So I just sent it to you. You might need the password. Mhmm. I'll give you the the password is my date of birth. Yes. Cool. Alright. But it's like, it it should sorry. One second. What what did you say?","start_word":52,"end_word":586,"sentiment":"neutral","sentiment_score":-0.07894307621450068},{"text":"No.","start_word":587,"end_word":587,"sentiment":"negative","sentiment_score":-0.34165966510772705},{"text":"He's not he lives. He needs to come by here. Yeah. Alright. So you you swing you swing around there. I think you're fine, sweetheart. Okay. Okay. I think he's down there. I think I just seen his helmet down there. No? He just went by, so he's gone down. Okay? Sorry, Nurasa. No. You're fine. You're juggling. You're alright. Yeah. Oh, from what from what I I I even showed it to my wife to to the you know, she read it the same way. And she basically read it the same way. Before before we can assess the benefit that payment is due on the May 19, we requested a report from the chiropractor and will send a copy of the report once received.","start_word":588,"end_word":713,"sentiment":"neutral","sentiment_score":0.0310351372592979},{"text":"So does that mean they're not gonna pay? Which makes no sense because you don't accept a claim if you're not.","start_word":714,"end_word":734,"sentiment":"negative","sentiment_score":-0.5884606838226318},{"text":"Sorry. I'm just pulling up your date of birth. 05/01/1982. Where'd you go? O5011982. There we go. I think it was discussed, reviewed and accepted your income protection plan. You'll find below the first benefit details, which we might hope find you helpful. On the sixteenth, we made the following payment to your nominated bank account. Yeah. But it's at the sixteenth. Yeah. No. So It's not I the don't sixteenth know what yet. yeah. So I don't know. I I don't know. So it'll Yeah. get paid On till the sixteenth. Thursday, and then Yeah. it is for the benefit period of the March 20 to the April 19. And your injury occurred '18 no. '12. '12. I agree apart on the twelfth. So, like, thirty days to me is just it's coming away. One, Is two, it '12? three, It'd be the '12 four. to yes. So there are there are weekend Would be the fourteenth would be the March 14. Would be right. thirty Yeah. Okay. days. Because twelfth the February 12 Yeah. Yes. So there's one, I I two, forgot three, there's only four. twenty eight Yeah. days in February there was only twenty eight days in Februv. No. You're okay. Yeah. It would be the fourteenth of March 14, which is, I mean, still not the point. That's, like, a six to eight difference. Yes. Fourteenth. That'll be the fourteenth, and then that should be 01/02, 03/04. Yeah. And then it should pay a month, which should be, like, basically 14 to 14. And then that I mean, look.","start_word":735,"end_word":998,"sentiment":"neutral","sentiment_score":-0.044652679935097694},{"text":"The good thing is is they're paying, so that's Yeah. great.","start_word":999,"end_word":1009,"sentiment":"positive","sentiment_score":0.5161811709403992},{"text":"Yeah. But Yeah. that's And, like, that's okay. I can I can kind Yeah. of understand that bit of it? I just Yeah. don't understand I mean, the dates are the wrong, car. so I'm gonna have to get her to amend that. And then what you earn, that's fine. Next step, so we can assess benefit payment is due to occur. Okay. So no. They're pay they're paying the March, April. And then Yeah. before they will pay the May benefit, so the following month's benefit, they've requested a report from the chiropractor. So they're gonna Yeah. Yeah. spend the next month chasing the chiropractor's report. I still don't know why, but Look. Like, I'd like to know why because, like, they have accepted that. I I have provided all the information they have, and I, like, Yeah.","start_word":1010,"end_word":1148,"sentiment":"neutral","sentiment_score":-0.09868792444467545},{"text":"I clearly told her that I I doubted that. I doubt that the chiropractor is going to write a letter that's stating that she is the one that manipulated my neck. And I said, well, if she does that, I'd like that letter.","start_word":1149,"end_word":1191,"sentiment":"negative","sentiment_score":-0.5087819695472717},{"text":"Yeah. Can I have that Because letter?","start_word":1192,"end_word":1198,"sentiment":"neutral","sentiment_score":-0.30348899960517883},{"text":"that because that makes her liable for the whole thing.","start_word":1199,"end_word":1208,"sentiment":"negative","sentiment_score":-0.4616837203502655},{"text":"Mhmm.","start_word":1209,"end_word":1209,"sentiment":"neutral","sentiment_score":-0.2248460054397583},{"text":"So I, like, I doubt she's gonna write the letter. I I I very doubt it.","start_word":1210,"end_word":1225,"sentiment":"negative","sentiment_score":-0.46113160252571106},{"text":"Yeah. You know?","start_word":1226,"end_word":1228,"sentiment":"neutral","sentiment_score":-0.26165398955345154},{"text":"And this is this is where I'm getting really frustrated with them.","start_word":1229,"end_word":1240,"sentiment":"negative","sentiment_score":-0.5228025913238525},{"text":"Like, Yeah. I'm a quite a I'm quite a calm calm kinda guy, but I'm Yeah.","start_word":1241,"end_word":1256,"sentiment":"neutral","sentiment_score":-0.2856762707233429},{"text":"quite frustrated with the with them that they you know, I pay my insurance to for for them to them to cover my income. I don't know what their ulterior motive is to get their money back from the chiropractor. I reckon that's what they're they're after.","start_word":1257,"end_word":1303,"sentiment":"negative","sentiment_score":-0.5293814983773739},{"text":"You know?","start_word":1304,"end_word":1305,"sentiment":"neutral","sentiment_score":-0.29976770281791687},{"text":"Like, they're going to try and get their money back through them. That's that's what I think.","start_word":1306,"end_word":1322,"sentiment":"negative","sentiment_score":-0.3996850252151489},{"text":"Maybe I'm wrong. But, like, she like, Jamie asked me for a letter from from either the chiropractor or a medical doctor or well, she actually said a medical doctor Yeah. to classify that my back injury was not related to my neck. Which which She is what has we did. got that. That's that's that should be the end of it. Yeah. I don't know. Yeah. I don't know why we're still riding to the Cairo. I don't I don't I don't know. So I really I I don't I don't actually know. You know? Like, I'm a lady mother.","start_word":1323,"end_word":1423,"sentiment":"neutral","sentiment_score":-0.17950011789798737},{"text":"And, again, she's not very good at responding.","start_word":1424,"end_word":1431,"sentiment":"negative","sentiment_score":-0.3394414484500885},{"text":"But I don't know whether that is just because that they they go, they avoid, and then they ask a question a week later. I don't know if that's Yeah. what it feels like. Yeah. You know? But, like, you guys recommended these guys to me. Yeah.","start_word":1432,"end_word":1478,"sentiment":"neutral","sentiment_score":-0.20353293418884277},{"text":"I probably wouldn't break I wouldn't be recommending MetLife to too many more other people because that's what they were doing is quite bad.","start_word":1479,"end_word":1502,"sentiment":"negative","sentiment_score":-0.3961796164512634},{"text":"Unless they're all the same. Maybe they're all the same. No. Generally, like, claims, I've I've always had I I've I've I've I've told you this before. I've been doing claims for, you know, good half decade, and I've always had pretty like, don't be wrong. There there's always, like, you know, really messy claims or claims that are difficult, Look, I but don't think I mine wouldn't is call messy. your I case a difficult claim. I No. don't think mine was messy. I think mine was really crystal clear. You know, Yeah. like, all the information they asked her, they got. You Yeah.","start_word":1503,"end_word":1607,"sentiment":"neutral","sentiment_score":-0.14194461603959402},{"text":"know, I like, just it was given it was everything was given in a timely manner.","start_word":1608,"end_word":1623,"sentiment":"positive","sentiment_score":0.5801523327827454},{"text":"The information was given, and there was always more information that was requested.","start_word":1624,"end_word":1636,"sentiment":"neutral","sentiment_score":0.2198341488838196},{"text":"And I don't understand why.","start_word":1637,"end_word":1641,"sentiment":"negative","sentiment_score":-0.4219290614128113},{"text":"yeah. It wasn't Yeah. just a one and one and done info like, I understand, like, the initial claims pack is generally for them to be able to assess things and to be able to understand what the claim is. Once the initial claims pack's done, then they, yep, they'd 100% write to doctors to find out, like, the doctor's information. That's absolutely fine going that way, and I understand why they do that. They don't always, you know, seek all the doctor's information straight up Yes. because, like, they pay for the reports to be written and and to request them, and they need to know exactly what they're writing for and what they're asking for.","start_word":1642,"end_word":1758,"sentiment":"neutral","sentiment_score":-0.0826168805360794},{"text":"They don't wanna get, you know, thirty years worth of your medical history and have to sit sit there and sift through that.","start_word":1759,"end_word":1781,"sentiment":"negative","sentiment_score":-0.43082916736602783},{"text":"They, you know, they'll specifically ask for the things that they wanna ask for, and they'll try and go to the doctor that's relevant for it. So the initial claims pack comes in, that's when they write to the doctor. But Correct. the doctor's report should be enough to adequately explain everything.","start_word":1782,"end_word":1833,"sentiment":"neutral","sentiment_score":-0.05654171109199524},{"text":"A chiropractor is not a doctor.","start_word":1834,"end_word":1839,"sentiment":"negative","sentiment_score":-0.3735046982765198},{"text":"It's not Well, in the, that's you know, that like, MD that's that's sense. it, you know. And, you know, like, if I don't I don't know.","start_word":1840,"end_word":1866,"sentiment":"neutral","sentiment_score":-0.2513820230960846},{"text":"I like I'm I'm baffled to I'm Yeah. baffled to what it is like. You know, some people just are just ticking boxes, you know.","start_word":1867,"end_word":1891,"sentiment":"negative","sentiment_score":-0.4463492035865784},{"text":"Like, whether, you know, that's the correct box to be ticking, I don't know.","start_word":1892,"end_word":1905,"sentiment":"neutral","sentiment_score":-0.32716241478919983},{"text":"Like, I don't I personally don't think that she's gonna write a letter and state that she hurt my neck.","start_word":1906,"end_word":1925,"sentiment":"negative","sentiment_score":-0.6013500690460205},{"text":"I actually Yeah. don't. Look. I mean, Yep. realistically, they're they're paying for the the report.","start_word":1926,"end_word":1941,"sentiment":"neutral","sentiment_score":-0.04872961342334747},{"text":"We have a month under our sleeve, so we're good and covered there.","start_word":1942,"end_word":1954,"sentiment":"positive","sentiment_score":0.3874028027057648},{"text":"It's just a matter of we'll just I'm I'll call Jamie this week.","start_word":1955,"end_word":1967,"sentiment":"neutral","sentiment_score":0.07198409736156464},{"text":"I'm not I I can't do it today.","start_word":1968,"end_word":1975,"sentiment":"negative","sentiment_score":-0.5196928381919861},{"text":"I'm I'm Yeah. No. No. No. I'm booked. not So I'm not I'm not asking I'm not I'm not asking yeah.","start_word":1976,"end_word":1996,"sentiment":"neutral","sentiment_score":-0.2580622434616089},{"text":"I'm not asking you to do that.","start_word":1997,"end_word":2003,"sentiment":"negative","sentiment_score":-0.37789440155029297},{"text":"I like, I'm looking to you because I I remember Yeah. speaking speaking to whoever whoever set my my policy up. I can't remember who it was. And basically they they basically said that, you know, like, that you guys are there for for me to Yeah. that 100 you guys percent. are supposed to do do to do this. And, like, my dad has worked in insurance for fifty years. Yeah. And I was telling him about it, and he was like, you should just let whoever wrote a soldier the policy, sort it out. Yeah. 100%. Alright. And I will. I'm gonna Yeah. get touch base with my BDM again, trust Jamie, and find out why she needs to and get her to relook at the dates because, like, realistically, she's cutting off eight like, six days worth of six days, four days, four how whatever. Yeah. How many Well, days? whatever It's four. it is. Like, if you if you divide it down, it's probably yeah. Like, it's probably a couple $100. Yeah. Whatever you divide it down by. Yeah. You know, like, in the in this day and day and age, you know, like, a couple $100 doesn't get you far. A couple of bags of groceries. Yeah. Yeah. But still, it's important, and I I wanna get it. So I'm I'll get her to reassess. I'll push that through. That's I hate that I keep using the word nice and easy today, but that's that's my catchphrase for the day.","start_word":2004,"end_word":2258,"sentiment":"neutral","sentiment_score":-0.05039768490721198},{"text":"Nice and easy.","start_word":2259,"end_word":2261,"sentiment":"positive","sentiment_score":0.5711575746536255},{"text":"I'll get it done. If not, then Yeah. I'll No. get No. it Look. done, and Look. I'll I get like, I I I I generally ask you a question. Yeah. Yeah. What if you get it done today or tomorrow? I I'm okay today back or tomorrow, whatever. to This week. you. I'm I'm easy Yeah. going. I just Yeah. need, like Just what need I a feel direction. like is that, yeah, I need a not not yeah. Even, like, a direction and an answer. So I know I know Yeah. what is going on. You know what I mean? Yeah. 100%. No. Leave it with me, You know and what I I mean? will I will chase her tail, and I'll Yeah. get Because an answer I like and it because find I out think where she's we're quite at. good at she's quite good at avoiding the quite good at avoiding the whole lot. Yeah. You know? No. Yeah. Alright. I know. I'll Okay. I'll chase her up and get an answer for you, and I'll get back to you later this week, early next week Okay. at the latest. Yeah. No worries. No worries. I appreciate Okay. it. That's okay. But feel free to email me. I did get your email last night. I just was trying Yeah. to close No. out That's things. it. I didn't didn't leave the office till 09:30PM. So No. That that's alright. No. I just said because I just I just forwarded to you what I said to her. Because I went, you know what? I haven't got I haven't got a reply for her from her. yeah. Yeah. And I think, you you guys obviously do need to know what what's Yeah. going on No. as well. Yeah? Absolutely. And I like, the Yeah. the just the fact that, like, you emailed me last night, and I I was really upset because I she promised me that she would include Okay. me in the in the in the letter that she sent to you, Yeah. and she didn't. So then when I when you emailed me, I jumped onto the portal to have a look at where the claim was at, and the letter wasn't even applied to the portal. So whether it was just she sent it and then left for the day, it hadn't loaded it to the portal, I don't know because Yeah. I But couldn't it like, it's see the correspondence.","start_word":2262,"end_word":2678,"sentiment":"neutral","sentiment_score":-0.058035233368476234},{"text":"it's it's it's all really odd.","start_word":2679,"end_word":2684,"sentiment":"negative","sentiment_score":-0.4031476080417633},{"text":"Like, it's all Yeah. real odd. Like, she called you last Thursday and said I that called it her had been last approved. Thursday. Yeah. Yeah. Yeah. Yeah. Last Thursday, you spoke to you spoke to Jamie, Yes. and Yeah. then you called me in the morning Yep. at 11:00 Yep. to say that it was approved. Yes. Alright. Monday morning. I didn't get anything until Monday morning. Yeah. And Like she and she said, black and blue, I will I will call him today, and I'll get that letter out to him today.","start_word":2685,"end_word":2778,"sentiment":"neutral","sentiment_score":-0.03684915974736214},{"text":"And I went, fantastic.","start_word":2779,"end_word":2782,"sentiment":"positive","sentiment_score":0.3661220669746399},{"text":"Please do call him. I know he would really appreciate a call from you. I have told him, but that would be great. Yeah. Yeah. Look.","start_word":2783,"end_word":2808,"sentiment":"neutral","sentiment_score":0.08912357687950134},{"text":"She's full, like, she's full of BS. I don't know whether they're all the same, but it's like, oh, yeah.","start_word":2809,"end_word":2828,"sentiment":"negative","sentiment_score":-0.4391755163669586},{"text":"I Yeah. imagined that someone that was living week to week having Yeah.","start_word":2829,"end_word":2841,"sentiment":"neutral","sentiment_score":-0.3141784071922302},{"text":"to deal with this.","start_word":2842,"end_word":2845,"sentiment":"negative","sentiment_score":-0.4387558400630951},{"text":"Yeah.","start_word":2846,"end_word":2846,"sentiment":"neutral","sentiment_score":-0.25750523805618286},{"text":"I No. I don't Absolute know. That's it's pain.","start_word":2847,"end_word":2855,"sentiment":"negative","sentiment_score":-0.5434718132019043},{"text":"a bit No.","start_word":2856,"end_word":2858,"sentiment":"neutral","sentiment_score":-0.2314352989196777},{"text":"it's yeah. It's it's a bit unfair.","start_word":2859,"end_word":2865,"sentiment":"negative","sentiment_score":-0.6215301752090454},{"text":"Yeah?","start_word":2866,"end_word":2866,"sentiment":"neutral","sentiment_score":-0.24327927827835083},{"text":"No.","start_word":2867,"end_word":2867,"sentiment":"negative","sentiment_score":-0.3621150553226471},{"text":"I'll I'll chase her up, and I'll find out what what what's going on. And I'll be Yeah. giving the feedback on her from a claims assessment point of view Yeah. to Look. Look. her superior.","start_word":2868,"end_word":2903,"sentiment":"neutral","sentiment_score":-0.10147298127412796},{"text":"To be honest, I was even I was even gonna call the the the oh, shit. There's a number on the bottom of the thing there about if you feel like you were being Feedback and untreated.","start_word":2904,"end_word":2940,"sentiment":"negative","sentiment_score":-0.46725937724113464},{"text":"Yeah. And Yeah.","start_word":2941,"end_word":2943,"sentiment":"neutral","sentiment_score":-0.25974881649017334},{"text":"I I just basically tell them, like, that you know, I don't think this is you might correct me if I'm wrong, but I don't feel like that this is right.","start_word":2944,"end_word":2974,"sentiment":"negative","sentiment_score":-0.45706820487976074},{"text":"Yeah.","start_word":2975,"end_word":2975,"sentiment":"neutral","sentiment_score":-0.23534034192562103},{"text":"No. It I I don't either. It's it's just it it's weird. It's odd. It's it doesn't make sense.","start_word":2976,"end_word":2994,"sentiment":"negative","sentiment_score":-0.5426447987556458},{"text":"Yeah.","start_word":2995,"end_word":2995,"sentiment":"neutral","sentiment_score":-0.301791787147522},{"text":"Like, the the only like, my only thing is that I I'm just putting it together as like, they're going to go after the Cairo to get to recoup their money. They can't. That's the weird thing.","start_word":2996,"end_word":3032,"sentiment":"negative","sentiment_score":-0.3621818721294403},{"text":"They're they're they're not able to. It's they can't like, you could possibly sue someone for financial For negligence. and, Yeah. Well, yeah, I emotional have a friend that's and stuff a solicitor, like that.","start_word":3033,"end_word":3067,"sentiment":"neutral","sentiment_score":-0.2669641673564911},{"text":"and she's she's been she's been at me for for months to say that I should've done this.","start_word":3068,"end_word":3085,"sentiment":"negative","sentiment_score":-0.3372001349925995},{"text":"I I don't really wanna do that because I she's a family she's not a family friend, but she's a friend of a she's a friend of a good friend of mine. Yeah. Yeah.","start_word":3086,"end_word":3119,"sentiment":"neutral","sentiment_score":-0.30176159739494324},{"text":"I don't I don't really wanna do that.","start_word":3120,"end_word":3127,"sentiment":"negative","sentiment_score":-0.41340529918670654},{"text":"Yeah.","start_word":3128,"end_word":3128,"sentiment":"neutral","sentiment_score":-0.1955357789993286},{"text":"But, otherwise, it's just it seems it's weird, if that makes sense.","start_word":3129,"end_word":3140,"sentiment":"negative","sentiment_score":-0.4249840378761291},{"text":"Yeah. I don't I don't know. K.","start_word":3141,"end_word":3147,"sentiment":"neutral","sentiment_score":-0.20919425785541537},{"text":"I don't I don't I don't know. I don't I don't know how I don't yeah. I don't know how to take a chance.","start_word":3148,"end_word":3171,"sentiment":"negative","sentiment_score":-0.4117564857006073},{"text":"Yeah. I don't yeah. Yes. No. That's okay. I'll I'll I leave will it to I'll I'll leave it yeah. to you and see how you how you come back with a Yeah. a a reasonable explanation of it because I'm sure there's some sort of roundabout explanation that they're basically trying to get out of it. That's Yeah. you know, that's that is the only thing I can think of there. Trying to get out of it somehow or some way or I don't know.","start_word":3172,"end_word":3257,"sentiment":"neutral","sentiment_score":-0.14584176242351532},{"text":"I have no idea what that what they're up at.","start_word":3258,"end_word":3267,"sentiment":"negative","sentiment_score":-0.39992523193359375},{"text":"Yeah. You know? I I don't either, but that's okay. I will I will figure it out, and I will go from there. Okay. I'll leave it to Okay? him. Definitely. Alright. I'm all over it, and you'll hear from me either this week or Yeah. early Yeah. No worries. I'll talk to you then. next. Yeah. Send me an email when you get the payment as well just so I know and I I will do. Yeah. Look. And the reason I'm on it is because I've gotten I've got nothing else to do. I'm not allowed yeah. to Yes. do anything. Yeah. So you're Yeah. twiddling your thumbs. Well, you're pretty much.","start_word":3268,"end_word":3381,"sentiment":"neutral","sentiment_score":-0.02892761491239071},{"text":"And, like, I don't really have patience for for that stuff.","start_word":3382,"end_word":3392,"sentiment":"negative","sentiment_score":-0.3744455575942993},{"text":"You know? Like, I'm more like, if someone sends me an email, I'll respond straight away. You know? Yeah. You know?","start_word":3393,"end_word":3413,"sentiment":"neutral","sentiment_score":-0.16199177503585815},{"text":"No.","start_word":3414,"end_word":3414,"sentiment":"negative","sentiment_score":-0.33407628536224365},{"text":"Or at least within the day. That's that's kind of that's kind of acceptable. You know?","start_word":3415,"end_word":3430,"sentiment":"neutral","sentiment_score":-0.25940847396850586},{"text":"It's not really acceptable to leave it for leave it for Week.","start_word":3431,"end_word":3442,"sentiment":"negative","sentiment_score":-0.3612003624439239},{"text":"a week and then respond. Yeah. Absolutely. No. Alright. Perfect. I'll I'll chase her up, and I'll get an answer to you.","start_word":3443,"end_word":3464,"sentiment":"neutral","sentiment_score":0.08389357981187376},{"text":"No worries. Thanks so much. That's okay. Hope My pleasure. hope you soon.","start_word":3465,"end_word":3477,"sentiment":"positive","sentiment_score":0.5574740767478943},{"text":"Take We care will. of yourself. Alright? Bye. I Bye will. bye. You too. Bye Bye. bye.","start_word":3478,"end_word":3494,"sentiment":"neutral","sentiment_score":0.1340544819831848}],"average":{"sentiment":"neutral","sentiment_score":-0.1254698471025193}}}}