{"metadata":{"transaction_key":"deprecated","request_id":"4d6cbb5d-5814-4779-9948-2381b977558f","sha256":"08729c6711332cca2a155b472ec05e7d4e172469c78c51f82a59184f69e7734c","created":"2026-03-30T07:59:12.359Z","duration":35.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":102,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Mark. Larissa from Oakview Financial. I was just reaching out to yourself and Kendall. Just wanting to provide assistance and help with respect to your claims. Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing. If you could please give me a callback, that would be greatly appreciated. Thank you.","confidence":0.9992003,"words":[{"word":"hi","start":10.719999,"end":10.96,"confidence":0.9831192,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11459288746118546},{"word":"mark","start":10.96,"end":11.28,"confidence":0.94257617,"punctuated_word":"Mark.","sentiment":"neutral","sentiment_score":0.13850831985473633},{"word":"larissa","start":11.28,"end":11.759999,"confidence":0.65819466,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.0999232605099678},{"word":"from","start":11.759999,"end":11.92,"confidence":0.9973103,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18401555716991425},{"word":"oakview","start":11.92,"end":12.32,"confidence":0.61728513,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.16354936361312866},{"word":"financial","start":12.32,"end":12.82,"confidence":0.99795645,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.13716788589954376},{"word":"i","start":13.205,"end":13.365,"confidence":0.99945015,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13669893145561218},{"word":"was","start":13.365,"end":13.605,"confidence":0.9999577,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.10310475528240204},{"word":"just","start":13.605,"end":13.845,"confidence":0.99987435,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12415388226509094},{"word":"reaching","start":13.845,"end":14.165,"confidence":0.9999652,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.14426109194755554},{"word":"out","start":14.165,"end":14.405,"confidence":0.9995664,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.15782342851161957},{"word":"to","start":14.405,"end":14.645,"confidence":0.99965537,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20465950667858124},{"word":"yourself","start":14.645,"end":15.045,"confidence":0.99105495,"punctuated_word":"yourself","sentiment":"neutral","sentiment_score":0.25886768102645874},{"word":"and","start":15.045,"end":15.285,"confidence":0.90566796,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19993062317371368},{"word":"kendall","start":15.285,"end":15.764999,"confidence":0.76966584,"punctuated_word":"Kendall.","sentiment":"neutral","sentiment_score":0.15707379579544067},{"word":"just","start":15.764999,"end":15.925,"confidence":0.99229467,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.24003911018371585},{"word":"wanting","start":15.925,"end":16.244999,"confidence":0.99840814,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.25423091650009155},{"word":"to","start":16.244999,"end":16.645,"confidence":0.99976164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29768604040145874},{"word":"provide","start":16.645,"end":17.045,"confidence":0.99993837,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.3168674111366272},{"word":"assistance","start":17.045,"end":17.545,"confidence":0.999634,"punctuated_word":"assistance","sentiment":"positive","sentiment_score":0.3393431603908539},{"word":"and","start":17.605,"end":17.845,"confidence":0.99840146,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4573534429073334},{"word":"help","start":17.845,"end":18.085,"confidence":0.99974424,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.362440824508667},{"word":"with","start":18.085,"end":18.325,"confidence":0.9995535,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4126778244972229},{"word":"respect","start":18.325,"end":18.725,"confidence":0.9995492,"punctuated_word":"respect","sentiment":"positive","sentiment_score":0.35809433460235596},{"word":"to","start":18.725,"end":19.225,"confidence":0.9996389,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4028496742248535},{"word":"your","start":19.605,"end":20.005,"confidence":0.9996019,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3796629905700683},{"word":"claims","start":20.005,"end":20.505,"confidence":0.7499292,"punctuated_word":"claims.","sentiment":"positive","sentiment_score":0.3821910619735718},{"word":"wanting","start":20.725,"end":21.045,"confidence":0.87882316,"punctuated_word":"Wanting","sentiment":"positive","sentiment_score":0.4005478620529175},{"word":"to","start":21.045,"end":21.205,"confidence":0.99982125,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.522944986820221},{"word":"get","start":21.205,"end":21.365,"confidence":0.99987555,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5794565677642822},{"word":"that","start":21.365,"end":21.685,"confidence":0.99961334,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6015225648880005},{"word":"happening","start":21.685,"end":22.165,"confidence":0.9997398,"punctuated_word":"happening","sentiment":"positive","sentiment_score":0.6813998222351074},{"word":"and","start":22.165,"end":22.564999,"confidence":0.9706736,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5772593021392822},{"word":"and","start":22.564999,"end":22.724998,"confidence":0.9931681,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5210754871368408},{"word":"get","start":22.724998,"end":22.965,"confidence":0.9990157,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5574696660041809},{"word":"that","start":22.965,"end":23.125,"confidence":0.99326295,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.577546238899231},{"word":"moving","start":23.125,"end":23.445,"confidence":0.9996939,"punctuated_word":"moving","sentiment":"positive","sentiment_score":0.6534200310707092},{"word":"forward","start":23.445,"end":23.765,"confidence":0.9998319,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.6934434771537781},{"word":"for","start":23.765,"end":23.925,"confidence":0.99967515,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6441789865493774},{"word":"you","start":23.925,"end":24.165,"confidence":0.99978024,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4508345127105713},{"word":"so","start":24.165,"end":24.325,"confidence":0.5178499,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5287734270095825},{"word":"that","start":24.325,"end":24.485,"confidence":0.9982893,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5014283657073975},{"word":"way","start":24.485,"end":24.645,"confidence":0.99971205,"punctuated_word":"way","sentiment":"positive","sentiment_score":0.6150504946708679},{"word":"you","start":24.645,"end":24.884998,"confidence":0.80744535,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6651179194450378},{"word":"could","start":24.884998,"end":25.384998,"confidence":0.99978095,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.6883338689804077},{"word":"get","start":25.990936,"end":26.150936,"confidence":0.99943954,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.7068784832954407},{"word":"the","start":26.150936,"end":26.310936,"confidence":0.99960333,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.705165445804596},{"word":"money","start":26.310936,"end":26.630938,"confidence":0.99996805,"punctuated_word":"money","sentiment":"positive","sentiment_score":0.6568013429641724},{"word":"paid","start":26.630938,"end":26.870937,"confidence":0.99929833,"punctuated_word":"paid","sentiment":"positive","sentiment_score":0.735566258430481},{"word":"out","start":26.870937,"end":27.190937,"confidence":0.99534,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.7847515940666199},{"word":"and","start":27.190937,"end":27.510937,"confidence":0.58722115,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.652667224407196},{"word":"and","start":27.510937,"end":27.670937,"confidence":0.94463646,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6635353565216064},{"word":"i","start":27.670937,"end":27.830936,"confidence":0.99886453,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5456267595291138},{"word":"could","start":27.830936,"end":28.330936,"confidence":0.98325145,"punctuated_word":"could,","sentiment":"positive","sentiment_score":0.5233684778213501},{"word":"you","start":28.390938,"end":28.550938,"confidence":0.89080036,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.404028445482254},{"word":"know","start":28.550938,"end":28.870937,"confidence":0.99979097,"punctuated_word":"know,","sentiment":"positive","sentiment_score":0.3852804899215698},{"word":"get","start":28.870937,"end":28.950937,"confidence":0.99962294,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5937586426734924},{"word":"that","start":28.950937,"end":29.190937,"confidence":0.9967368,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.511703610420227},{"word":"progressing","start":29.190937,"end":29.690937,"confidence":0.9384177,"punctuated_word":"progressing.","sentiment":"positive","sentiment_score":0.49565547704696655},{"word":"if","start":29.910936,"end":30.070936,"confidence":0.99927264,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.3674253225326538},{"word":"you","start":30.070936,"end":30.230936,"confidence":0.99968576,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28584611415863037},{"word":"could","start":30.230936,"end":30.310936,"confidence":0.9992003,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.19515195488929749},{"word":"please","start":30.310936,"end":30.550938,"confidence":0.9975229,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.16364844143390656},{"word":"give","start":30.550938,"end":30.710938,"confidence":0.9984584,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.14408960938453674},{"word":"me","start":30.710938,"end":30.870937,"confidence":0.9997069,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2216254770755768},{"word":"a","start":30.870937,"end":31.030937,"confidence":0.9991271,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09632793813943864},{"word":"callback","start":31.030937,"end":31.530937,"confidence":0.98248816,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.16438695788383484},{"word":"that","start":31.670937,"end":31.830936,"confidence":0.99930143,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.37184029817581177},{"word":"would","start":31.830936,"end":31.990936,"confidence":0.9974337,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.40287351608276367},{"word":"be","start":31.990936,"end":32.07094,"confidence":0.9986119,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.41611751914024353},{"word":"greatly","start":32.07094,"end":32.470936,"confidence":0.99892706,"punctuated_word":"greatly","sentiment":"positive","sentiment_score":0.3949662446975708},{"word":"appreciated","start":32.470936,"end":32.970936,"confidence":0.99881566,"punctuated_word":"appreciated.","sentiment":"neutral","sentiment_score":0.31442970037460327},{"word":"thank","start":33.030937,"end":33.270935,"confidence":0.99988663,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.648432731628418},{"word":"you","start":33.270935,"end":33.770935,"confidence":0.9996815,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.40616339445114136}],"paragraphs":{"transcript":"\nHi, Mark. Larissa from Oakview Financial. I was just reaching out to yourself and Kendall. Just wanting to provide assistance and help with respect to your claims. Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.\n\nIf you could please give me a callback, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":10.719999,"end":11.28,"sentiment":"neutral","sentiment_score":0.1265506036579609},{"text":"Larissa from Oakview Financial.","start":11.28,"end":12.82,"sentiment":"neutral","sentiment_score":0.14616401679813862},{"text":"I was just reaching out to yourself and Kendall.","start":13.205,"end":15.764999,"sentiment":"neutral","sentiment_score":0.16517485512627494},{"text":"Just wanting to provide assistance and help with respect to your claims.","start":15.764999,"end":20.505,"sentiment":"positive","sentiment_score":0.350286399324735},{"text":"Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.","start":20.725,"end":29.690937,"sentiment":"positive","sentiment_score":0.588268474675715}],"sentiment":"positive","sentiment_score":0.4297009991892314,"num_words":59,"start":10.719999,"end":29.690937},{"sentences":[{"text":"If you could please give me a callback, that would be greatly appreciated.","start":29.910936,"end":32.970936,"sentiment":"neutral","sentiment_score":0.27220993030529755},{"text":"Thank you.","start":33.030937,"end":33.770935,"sentiment":"positive","sentiment_score":0.5272980630397797}],"sentiment":"neutral","sentiment_score":0.30622168133656186,"num_words":15,"start":29.910936,"end":33.770935}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0459202009.","confidence":0.9996921,"words":[{"word":"you","start":0.56,"end":0.79999995,"confidence":0.99872583,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.010270263999700546},{"word":"have","start":0.79999995,"end":1.04,"confidence":0.9999243,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.008601179346442223},{"word":"reached","start":1.04,"end":1.36,"confidence":0.9998466,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.008607078343629837},{"word":"the","start":1.36,"end":1.52,"confidence":0.8804369,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004704611375927925},{"word":"message","start":1.52,"end":1.8399999,"confidence":0.9995529,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.001749156042933464},{"word":"bank","start":1.8399999,"end":2.1599998,"confidence":0.99466765,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.005164841189980507},{"word":"of","start":2.1599998,"end":2.6599998,"confidence":0.99960107,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.005656200461089611},{"word":"0459202009","start":2.8,"end":8.5,"confidence":0.99937236,"punctuated_word":"0459202009.","sentiment":"neutral","sentiment_score":0.001357071567326784}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0459202009.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0459202009.","start":0.56,"end":8.5,"sentiment":"neutral","sentiment_score":-0.005424532399047166}],"sentiment":"neutral","sentiment_score":-0.005424532399047166,"num_words":8,"start":0.56,"end":8.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0459202009.\n\nChannel 0: Hi, Mark. Larissa from Oakview Financial. I was just reaching out to yourself and Kendall. Just wanting to provide assistance and help with respect to your claims. Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.\n\nIf you could please give me a callback, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0459202009.","start":0.56,"end":8.5,"sentiment":"neutral","sentiment_score":-0.005424532399047166}],"sentiment":"neutral","sentiment_score":-0.005424532399047166,"channel":1,"num_words":8,"start":0.56,"end":8.5},{"sentences":[{"text":"Hi, Mark.","start":10.719999,"end":11.28,"sentiment":"neutral","sentiment_score":0.1265506036579609},{"text":"Larissa from Oakview Financial.","start":11.28,"end":12.82,"sentiment":"neutral","sentiment_score":0.14616401679813862},{"text":"I was just reaching out to yourself and Kendall.","start":13.205,"end":15.764999,"sentiment":"neutral","sentiment_score":0.16517485512627494},{"text":"Just wanting to provide assistance and help with respect to your claims.","start":15.764999,"end":20.505,"sentiment":"positive","sentiment_score":0.350286399324735},{"text":"Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.","start":20.725,"end":29.690937,"sentiment":"positive","sentiment_score":0.588268474675715}],"sentiment":"positive","sentiment_score":0.4297009991892314,"channel":0,"num_words":59,"start":10.719999,"end":29.690937},{"sentences":[{"text":"If you could please give me a callback, that would be greatly appreciated.","start":29.910936,"end":32.970936,"sentiment":"neutral","sentiment_score":0.27220993030529755},{"text":"Thank you.","start":33.030937,"end":33.770935,"sentiment":"positive","sentiment_score":0.5272980630397797}],"sentiment":"neutral","sentiment_score":0.30622168133656186,"channel":0,"num_words":15,"start":29.910936,"end":33.770935}]},"summary":{"result":"success","short":"A representative from Oakview Financial named Larissa left a message for Mark and Kendall regarding his claims. Larissa is hoping to assist them in getting their claims processed and getting the money paid out so they can move forward with their claims. Larissa asks for a callback to help with this process."},"intents":{"segments":[{"text":"Just wanting to provide assistance and help with respect to your claims. Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.","start_word":23,"end_word":66,"intents":[{"intent":"Assist with claims","confidence_score":0.3769211}]},{"text":"Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.","start_word":35,"end_word":66,"intents":[{"intent":"Progress with claim","confidence_score":0.023611335}]},{"text":"If you could please give me a callback, that would be greatly appreciated. Thank you.","start_word":67,"end_word":81,"intents":[{"intent":"Request callback","confidence_score":0.9753015}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0459202009. Hi, Mark. Larissa from Oakview Financial. I was just reaching out to yourself and Kendall.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.09674441814422607},{"text":"Just wanting to provide assistance and help with respect to your claims. Wanting to get that happening and and get that moving forward for you so that way you could get the money paid out and and I could, you know, get that progressing.","start_word":23,"end_word":66,"sentiment":"positive","sentiment_score":0.5142145156860352},{"text":"If you could please give me a callback, that would be greatly appreciated.","start_word":67,"end_word":79,"sentiment":"neutral","sentiment_score":0.25166237354278564},{"text":"Thank you.","start_word":80,"end_word":81,"sentiment":"positive","sentiment_score":0.6219201683998108}],"average":{"sentiment":"positive","sentiment_score":0.3426526387532552}}}}