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Because yeah. Of course. Okay. Yeah. No. No. Give me, like, five or ten minutes max. I will get straight on the phone, and I'll give you a call straight back. Yeah. Yeah. Yeah. Of course. No. That's okay. Alright. No. I understand frustration. It's not at me, and I'm I don't take it personally. Yeah. No. That's okay. Let me jump on to Jamie now, and I will give you a callback right back. Yep. You I just wanna double check. You you are with the you are with doctor Leong Like a clinic? Nope. Hope Way. Alright. No. That's okay. Sorry. I have a I have a few claims on at the moment. So Okay. Perfect. Alright. Let me cool. No. That's okay. Sorry. I have a couple of a couple of claims on at the moment, and someone's got the reason I have got the wrong in my head. But that's okay. I put someone to Jamie, and I will make sure that we're all kosher on on the doctor before we find out what date she sent it, where she sent it as well. What email address? Yeah. Do you wanna do you wanna give me the email address now? And I will double check that it's obviously sent to the right one. So I'm just gonna double check that. You mean that it's tango foxtrot delta foxtrot alpha x-ray fourteen @gmail.com. Fantastic. I will get onto that now and go from there. Thanks. 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Larissa here. How are you going? Yeah. Really good.\n\nOh, I would have to I'd have to go to to MetLife. I I have to call MetLife and confirm with Jamie, which I can do. Yep. Yeah. Because yeah.\n\nOf course. Okay. Yeah. No. No.\n\nGive me, like, five or ten minutes max. I will get straight on the phone, and I'll give you a call straight back. Yeah. Yeah. Yeah.\n\nOf course. No. That's okay. Alright. No.\n\nI understand frustration. It's not at me, and I'm I don't take it personally. Yeah. No. That's okay.\n\nLet me jump on to Jamie now, and I will give you a callback right back. Yep. You I just wanna double check. You you are with the you are with doctor Leong Like a clinic? Nope.\n\nHope Way. Alright. No. That's okay. Sorry.\n\nI have a I have a few claims on at the moment. So Okay. Perfect. Alright. Let me cool.\n\nNo. That's okay. Sorry. I have a couple of a couple of claims on at the moment, and someone's got the reason I have got the wrong in my head. But that's okay.\n\nI put someone to Jamie, and I will make sure that we're all kosher on on the doctor before we find out what date she sent it, where she sent it as well. What email address? Yeah. Do you wanna do you wanna give me the email address now? And I will double check that it's obviously sent to the right one.\n\nSo I'm just gonna double check that. You mean that it's tango foxtrot delta foxtrot alpha x-ray fourteen @gmail.com. Fantastic. I will get onto that now and go from there. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":3.28,"end":4.08,"sentiment":"neutral","sentiment_score":0.11317413672804832},{"text":"Larissa here.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.12483249977231026},{"text":"How are you going?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.21113945171236992},{"text":"Yeah.","start":8.0,"end":8.4,"sentiment":"positive","sentiment_score":0.3513084053993225},{"text":"Really good.","start":8.4,"end":9.139999,"sentiment":"positive","sentiment_score":0.6894840002059937}],"sentiment":"neutral","sentiment_score":0.2773497714237733,"num_words":11,"start":3.28,"end":9.139999},{"sentences":[{"text":"Oh, I would have to I'd have to go to to MetLife.","start":26.01,"end":29.93,"sentiment":"neutral","sentiment_score":-0.03769654252876838},{"text":"I I have to call MetLife and confirm with Jamie, which I can 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How are you? That that's good. That's good. Look, I I got your email. I just I just read it in relation to what MetLife were looking for. Can you tell me what day that was sent and what the what they're actually looking for? Because I'm at the GP currently, and they have they don't they don't have any email. So yeah. So yeah. Yeah. So yeah. Because yeah. Like, I don't have a date, so I can't give I can't tell them what date to look at, and I don't have what it was about. You know? So I've I've just I've just requested it there, and she said she'll have a loop, but, yeah, unless she knows what day she get yeah. They get a lot of emails in in a day as you can tell. Yeah. No worries. No worries. Yeah. Because yeah. Yeah. It it that's all I'm asking for is basically all the information to be given at one time. That's kinda why I'm a bit frustrated, you know, because, like, when I spoke to Maddie, it was, like, she got told me to get on it early, which I did, and it's still we're still dragging out. I was supposed to it was supposed to kick in after thirty days. We're now nearly 60. Yeah. So, like, I'm yeah. Sorry. I'm I'm sorry if I get a bit frustrated, but yeah. Yeah. It's not like it's it's not not vented at anybody. It's just it's just a general probably vented at PetLife for for being a bit slow. Yeah. I did speak to her yesterday I did speak to her yesterday after afternoon, but she didn't she she did tell me the same thing that they were waiting on something, but I don't know what they were waiting on. She didn't elaborate what they were waiting on. Who? Doc doctor Hope Huang. Yeah. The the family the family doctor medical center. I don't know who who that doctor is. He he's my GP. He yeah. He's the GP that he he's the GP that done the initial medical statement. He's yeah. He's not he's my normal GP. Yeah. Okay. Yeah. No worries. Well, look, I like, if you need if you need an email address, I can get it for you and then yeah. And I can send it to you. Yeah. Just one second. Yeah. No worries. What's the email address here? T f d T f d. F a x. What is this one here? Tfdfax14@gmail.com. Tango. Yeah. Yeah. That's correct. No worries. Thank you. Thanks. 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not too bad, Louisa. How are you? That that's good. That's good. Look, I I got your email.\n\nI just I just read it in relation to what MetLife were looking for. Can you tell me what day that was sent and what the what they're actually looking for? Because I'm at the GP currently, and they have they don't they don't have any email. So yeah. So yeah.\n\nYeah. So yeah. Because yeah. Like, I don't have a date, so I can't give I can't tell them what date to look at, and I don't have what it was about. You know?\n\nSo I've I've just I've just requested it there, and she said she'll have a loop, but, yeah, unless she knows what day she get yeah. They get a lot of emails in in a day as you can tell. Yeah. No worries. No worries.\n\nYeah. Because yeah. Yeah. It it that's all I'm asking for is basically all the information to be given at one time. That's kinda why I'm a bit frustrated, you know, because, like, when I spoke to Maddie, it was, like, she got told me to get on it early, which I did, and it's still we're still dragging out.\n\nI was supposed to it was supposed to kick in after thirty days. We're now nearly 60. Yeah. So, like, I'm yeah. Sorry.\n\nI'm I'm sorry if I get a bit frustrated, but yeah. Yeah. It's not like it's it's not not vented at anybody. It's just it's just a general probably vented at PetLife for for being a bit slow. Yeah.\n\nI did speak to her yesterday I did speak to her yesterday after afternoon, but she didn't she she did tell me the same thing that they were waiting on something, but I don't know what they were waiting on. She didn't elaborate what they were waiting on. Who? Doc doctor Hope Huang. Yeah.\n\nThe the family the family doctor medical center. I don't know who who that doctor is. He he's my GP. He yeah. He's the GP that he he's the GP that done the initial medical statement.\n\nHe's yeah. He's not he's my normal GP. Yeah. Okay. Yeah.\n\nNo worries. Well, look, I like, if you need if you need an email address, I can get it for you and then yeah. And I can send it to you. Yeah. Just one second.\n\nYeah. No worries. What's the email address here? T f d T f d. F a x.\n\nWhat is this one here? Tfdfax14@gmail.com. Tango. Yeah. Yeah.\n\nThat's correct. No worries. Thank you. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"I'm not too bad, Louisa.","start":5.6,"end":6.56,"sentiment":"neutral","sentiment_score":0.22644661366939545},{"text":"How are you?","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.16115866601467133},{"text":"That that's good.","start":9.76,"end":10.559999,"sentiment":"positive","sentiment_score":0.6912012696266174},{"text":"That's good.","start":10.559999,"end":11.12,"sentiment":"positive","sentiment_score":0.6154991388320923},{"text":"Look, I I got your email.","start":11.12,"end":12.32,"sentiment":"neutral","sentiment_score":0.03182320483028889}],"sentiment":"neutral","sentiment_score":0.269013177995619,"num_words":19,"start":5.6,"end":12.32},{"sentences":[{"text":"I just I just read it in relation to what MetLife were looking for.","start":12.32,"end":15.285,"sentiment":"neutral","sentiment_score":0.008052246778139047},{"text":"Can you tell me what day that was sent and what the what they're actually looking 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worries.","start":171.75,"end":172.31,"sentiment":"neutral","sentiment_score":0.023863076232373714},{"text":"Well, look, I like, if you need if you need an email address, I can get it for you and then yeah.","start":172.31,"end":178.87,"sentiment":"neutral","sentiment_score":0.022588020698590713},{"text":"And I can send it to you.","start":178.87,"end":180.25,"sentiment":"neutral","sentiment_score":0.02649128862789699},{"text":"Yeah.","start":181.715,"end":182.215,"sentiment":"neutral","sentiment_score":0.029427260160446167},{"text":"Just one second.","start":182.67499,"end":183.655,"sentiment":"neutral","sentiment_score":0.020713513096173603}],"sentiment":"neutral","sentiment_score":0.02347626936222826,"num_words":35,"start":171.75,"end":183.655},{"sentences":[{"text":"Yeah.","start":184.83499,"end":185.155,"sentiment":"neutral","sentiment_score":0.029548022896051407},{"text":"No worries.","start":185.155,"end":185.89499,"sentiment":"neutral","sentiment_score":0.037062861025333405},{"text":"What's the email address here?","start":189.39499,"end":190.935,"sentiment":"neutral","sentiment_score":0.01143064983189106},{"text":"T f d T f d.","start":192.435,"end":195.11499,"sentiment":"neutral","sentiment_score":0.005017545927936832},{"text":"F a x.","start":195.47499,"end":196.61499,"sentiment":"neutral","sentiment_score":0.0024870537066211305}],"sentiment":"neutral","sentiment_score":0.011670201811391641,"num_words":17,"start":184.83499,"end":196.61499},{"sentences":[{"text":"What is this one here?","start":197.69,"end":198.75,"sentiment":"neutral","sentiment_score":0.0033377009443938733},{"text":"Tfdfax14@gmail.com.","start":199.21,"end":204.27,"sentiment":"neutral","sentiment_score":0.004901353269815445},{"text":"Tango.","start":210.25,"end":210.75,"sentiment":"neutral","sentiment_score":0.014067867770791054},{"text":"Yeah.","start":211.995,"end":212.495,"sentiment":"neutral","sentiment_score":0.017589300870895386},{"text":"Yeah.","start":217.115,"end":217.615,"sentiment":"neutral","sentiment_score":0.033705614507198334}],"sentiment":"neutral","sentiment_score":0.009661404571185509,"num_words":9,"start":197.69,"end":217.615},{"sentences":[{"text":"That's correct.","start":218.69293,"end":219.43294,"sentiment":"neutral","sentiment_score":0.21243013441562653},{"text":"No worries.","start":223.89294,"end":224.37294,"sentiment":"positive","sentiment_score":0.44920118153095245},{"text":"Thank you.","start":224.37294,"end":225.11295,"sentiment":"positive","sentiment_score":0.7945998907089233},{"text":"Thanks.","start":226.37294,"end":226.77293,"sentiment":"positive","sentiment_score":0.7025256156921387},{"text":"Bye bye.","start":226.77293,"end":227.43294,"sentiment":"neutral","sentiment_score":0.11618492379784584}],"sentiment":"positive","sentiment_score":0.4274842085109817,"num_words":9,"start":218.69293,"end":227.43294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Paul. Larissa here. How are you going?\n\nChannel 1: I'm not too bad, Louisa. How are you?\n\nChannel 0: Yeah. Really good.\n\nChannel 1: That that's good. That's good. Look, I I got your email. I just I just read it in relation to what MetLife were looking for. Can you tell me what day that was sent and what the what they're actually looking for?\n\nBecause I'm at the GP currently, and they have they don't they don't have any email.\n\nChannel 0: Oh, I\n\nChannel 1: So yeah.\n\nChannel 0: would\n\nChannel 1: So\n\nChannel 0: have to I'd have to go to to MetLife. I I have to call MetLife and confirm with Jamie, which I can do.\n\nChannel 1: yeah. Yeah. So yeah. Because yeah. Like, I don't have a date, so I can't give I can't tell them what date to look at,\n\nChannel 0: Yep.\n\nChannel 1: and I don't have what it was about. You know? So I've\n\nChannel 0: Yeah.\n\nChannel 1: I've\n\nChannel 0: Because\n\nChannel 1: just I've just requested it there, and she said she'll have a loop, but, yeah, unless she knows what day she get yeah. They get a lot of emails in in a day\n\nChannel 0: yeah.\n\nChannel 1: as you\n\nChannel 0: Of course.\n\nChannel 1: can tell.\n\nChannel 0: Okay. Yeah. No. No. Give me, like, five or ten minutes max.\n\nI will get straight on the phone, and I'll give you a call straight back.\n\nChannel 1: Yeah. No worries. No worries. Yeah. Because yeah.\n\nYeah. It it that's all I'm asking for is basically all the information to be given at one time. That's kinda why\n\nChannel 0: Yeah.\n\nChannel 1: I'm a bit frustrated, you know, because,\n\nChannel 0: Yeah.\n\nChannel 1: like, when I spoke to Maddie, it was, like, she got told me to get on it early, which I did, and it's still we're still dragging out. I was\n\nChannel 0: Yeah.\n\nChannel 1: supposed to it was supposed to kick in after thirty days. We're now nearly 60.\n\nChannel 0: Of course.\n\nChannel 1: Yeah. So,\n\nChannel 0: No.\n\nChannel 1: like,\n\nChannel 0: That's\n\nChannel 1: I'm\n\nChannel 0: okay. Alright.\n\nChannel 1: yeah. Sorry. I'm I'm sorry if I get a bit frustrated, but yeah.\n\nChannel 0: No. I understand frustration. It's not at me, and I'm I don't take\n\nChannel 1: Yeah.\n\nChannel 0: it personally.\n\nChannel 1: It's not like it's it's not not vented at anybody. It's just it's just a general probably vented\n\nChannel 0: Yeah.\n\nChannel 1: at PetLife for for being a bit slow.\n\nChannel 0: No. That's okay. Let me jump on to Jamie now, and I will give you a callback\n\nChannel 1: Yeah.\n\nChannel 0: right\n\nChannel 1: I\n\nChannel 0: back.\n\nChannel 1: did speak to her yesterday I did speak to her yesterday after afternoon, but she didn't she she did tell me the same thing that they were waiting on something, but I don't know what they were waiting on. She didn't\n\nChannel 0: Yep.\n\nChannel 1: elaborate\n\nChannel 0: You I\n\nChannel 1: what\n\nChannel 0: just\n\nChannel 1: they\n\nChannel 0: wanna\n\nChannel 1: were waiting\n\nChannel 0: double check.\n\nChannel 1: on.\n\nChannel 0: You you are with the you are with doctor Leong Like\n\nChannel 1: Who?\n\nChannel 0: a clinic?\n\nChannel 1: Doc doctor Hope Huang.\n\nChannel 0: Nope. Hope Way.\n\nChannel 1: Yeah. The the family the family doctor medical center.\n\nChannel 0: Alright.\n\nChannel 1: I don't know who who that doctor is.\n\nChannel 0: No. That's okay. Sorry. I have a I\n\nChannel 1: He\n\nChannel 0: have\n\nChannel 1: he's\n\nChannel 0: a few\n\nChannel 1: my\n\nChannel 0: claims on\n\nChannel 1: GP.\n\nChannel 0: at the moment.\n\nChannel 1: He\n\nChannel 0: So\n\nChannel 1: yeah. He's the GP that he he's the GP that done the initial medical statement.\n\nChannel 0: Okay. Perfect. Alright. Let\n\nChannel 1: He's\n\nChannel 0: me\n\nChannel 1: yeah. He's not he's my normal GP.\n\nChannel 0: cool. No. That's okay. Sorry. I have a couple of a couple of claims on at the moment, and someone's got the reason I have got the wrong in my head.\n\nBut that's okay. I put someone to Jamie,\n\nChannel 1: Yeah.\n\nChannel 0: and I will make sure that we're all kosher on on the doctor\n\nChannel 1: Okay.\n\nChannel 0: before we find out what date she sent it, where she sent it as well.\n\nChannel 1: Yeah. No\n\nChannel 0: What\n\nChannel 1: worries.\n\nChannel 0: email address?\n\nChannel 1: Well, look, I like, if you need if you need an email address, I can get it for\n\nChannel 0: Yeah.\n\nChannel 1: you and then yeah.\n\nChannel 0: Do\n\nChannel 1: And I\n\nChannel 0: you\n\nChannel 1: can\n\nChannel 0: wanna\n\nChannel 1: send\n\nChannel 0: do you\n\nChannel 1: it\n\nChannel 0: wanna\n\nChannel 1: to you.\n\nChannel 0: give me the email address now? And I will\n\nChannel 1: Yeah. Just\n\nChannel 0: double\n\nChannel 1: one\n\nChannel 0: check\n\nChannel 1: second.\n\nChannel 0: that it's obviously sent to the right one.\n\nChannel 1: Yeah. No worries. What's the email address here? T f d T f d. F a x.\n\nWhat is this one here? Tfdfax14@gmail.com.\n\nChannel 0: So I'm just gonna double check that. You mean that it's tango foxtrot\n\nChannel 1: Tango.\n\nChannel 0: delta\n\nChannel 1: Yeah.\n\nChannel 0: foxtrot alpha x-ray fourteen\n\nChannel 1: Yeah.\n\nChannel 0: @gmail.com.\n\nChannel 1: That's correct.\n\nChannel 0: Fantastic. I will get onto that now and go from there.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":3.28,"end":4.08,"sentiment":"neutral","sentiment_score":0.11317413672804832},{"text":"Larissa here.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.12483249977231026},{"text":"How are you going?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.21113945171236992}],"sentiment":"neutral","sentiment_score":0.1650713849812746,"channel":0,"num_words":8,"start":3.28,"end":5.62},{"sentences":[{"text":"I'm not too bad, Louisa.","start":5.6,"end":6.56,"sentiment":"neutral","sentiment_score":0.22644661366939545},{"text":"How are you?","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.16115866601467133}],"sentiment":"neutral","sentiment_score":0.2019636332988739,"channel":1,"num_words":8,"start":5.6,"end":7.3799996},{"sentences":[{"text":"Yeah.","start":8.0,"end":8.4,"sentiment":"positive","sentiment_score":0.3513084053993225},{"text":"Really 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at,","start":35.97,"end":39.75,"sentiment":"neutral","sentiment_score":-0.11430217364900991}],"sentiment":"neutral","sentiment_score":-0.09482850596308708,"channel":1,"num_words":25,"start":34.37,"end":39.75},{"sentences":[{"text":"Yep.","start":40.010002,"end":40.510002,"sentiment":"neutral","sentiment_score":-0.08574777841567993}],"sentiment":"neutral","sentiment_score":-0.08574777841567993,"channel":0,"num_words":1,"start":40.010002,"end":40.510002},{"sentences":[{"text":"and I don't have what it was about.","start":40.85,"end":43.11,"sentiment":"neutral","sentiment_score":-0.10984135325998068},{"text":"You know?","start":43.525,"end":43.765,"sentiment":"neutral","sentiment_score":-0.0636601522564888},{"text":"So 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she'll have a loop, but, yeah, unless she knows what day she get yeah.","start":45.205,"end":50.725,"sentiment":"neutral","sentiment_score":-0.08346872420414635},{"text":"They get a lot of emails in in a day","start":50.725,"end":52.485,"sentiment":"neutral","sentiment_score":-0.08650526702404022}],"sentiment":"neutral","sentiment_score":-0.08438888869502327,"channel":1,"num_words":33,"start":45.205,"end":52.485},{"sentences":[{"text":"yeah.","start":52.385002,"end":52.785,"sentiment":"neutral","sentiment_score":-0.05922036990523338}],"sentiment":"neutral","sentiment_score":-0.05922036990523338,"channel":0,"num_words":1,"start":52.385002,"end":52.785},{"sentences":[{"text":"as you","start":52.485,"end":52.885002,"sentiment":"neutral","sentiment_score":-0.02715764380991459}],"sentiment":"neutral","sentiment_score":-0.02715764380991459,"channel":1,"num_words":2,"start":52.485,"end":52.885002},{"sentences":[{"text":"Of 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it's obviously sent to the right one.","start":183.185,"end":184.88501,"sentiment":"neutral","sentiment_score":0.01739902002736926}],"sentiment":"neutral","sentiment_score":0.01739902002736926,"channel":0,"num_words":8,"start":183.185,"end":184.88501},{"sentences":[{"text":"Yeah.","start":184.83499,"end":185.155,"sentiment":"neutral","sentiment_score":0.029548022896051407},{"text":"No worries.","start":185.155,"end":185.89499,"sentiment":"neutral","sentiment_score":0.037062861025333405},{"text":"What's the email address here?","start":189.39499,"end":190.935,"sentiment":"neutral","sentiment_score":0.01143064983189106},{"text":"T f d T f d.","start":192.435,"end":195.11499,"sentiment":"neutral","sentiment_score":0.005017545927936832},{"text":"F a 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agent, Paul, about an email sent by MetLife regarding a claim. Louisa asks Paul to confirm the date and details of the claim, as she cannot provide a date. Paul promises to call back with the information and get back to Louisa. They also discuss the correct email address for sending the claim information."},"intents":{"segments":[{"text":"Look, I I got your email. I just I just read it in relation to what MetLife were looking for. Can you tell me what day that was sent and what the what they're actually looking for?","start_word":24,"end_word":60,"intents":[{"intent":"Confirm email date","confidence_score":0.026912108}]},{"text":"Look, I I got your email. I just I just read it in relation to what MetLife were looking for. Can you tell me what day that was sent and what the what they're actually looking for? Because I'm at the GP currently, and they have they don't they don't have any email. Oh, I So yeah.","start_word":24,"end_word":80,"intents":[{"intent":"Confirm email","confidence_score":0.3382485}]},{"text":"Give me, like, five or ten minutes max. I will get straight on the phone, and I'll give you a call straight back. Yeah. No worries.","start_word":191,"end_word":216,"intents":[{"intent":"Request call back","confidence_score":0.39092025}]},{"text":"Let me jump on to Jamie now, and I will give you a callback Yeah.","start_word":368,"end_word":382,"intents":[{"intent":"Call back","confidence_score":0.004392397}]},{"text":"You you are with the you are with doctor Leong Like Who? a clinic? Doc doctor Hope Huang.","start_word":440,"end_word":457,"intents":[{"intent":"Confirm doctor's affiliation","confidence_score":0.003247237}]},{"text":"Well, look, I like, if you need if you need an email address, I can get it for Yeah.","start_word":604,"end_word":622,"intents":[{"intent":"Confirm email address","confidence_score":0.059921272},{"intent":"Confirm email address","confidence_score":0.24365175},{"intent":"Check email address","confidence_score":0.061842952}]}]},"sentiments":{"segments":[{"text":"Hi, Paul. Larissa here. How are you going? I'm not too bad, Louisa. How are you?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1863265037536621},{"text":"Yeah. Really good. That that's good. That's good.","start_word":16,"end_word":23,"sentiment":"positive","sentiment_score":0.6327782869338989},{"text":"Look, I I got your email. I just I just read it in relation to what MetLife were looking for. Can you tell me what day that was sent and what the what they're actually looking for? Because I'm at the GP currently, and they have they don't they don't have any email. Oh, I So yeah. would So have to I'd have to go to to MetLife. I I have to call MetLife and confirm with Jamie, which I can do. yeah. Yeah. So yeah. Because yeah. Like, I don't have a date, so I can't give I can't tell them what date to look at, Yep. and I don't have what it was about. You know? So I've Yeah. I've Because just I've just requested it there, and she said she'll have a loop, but, yeah, unless she knows what day she get yeah. They get a lot of emails in in a day yeah. as you Of course. can tell. Okay. Yeah. No. No. Give me, like, five or ten minutes max. I will get straight on the phone, and I'll give you a call straight back. Yeah. No worries. No worries. Yeah. Because yeah. Yeah. It it that's all I'm asking for is basically all the information to be given at one time. 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It's just it's just a general probably vented Yeah.","start_word":281,"end_word":356,"sentiment":"neutral","sentiment_score":-0.18522755801677704},{"text":"at PetLife for for being a bit slow.","start_word":357,"end_word":364,"sentiment":"negative","sentiment_score":-0.3629924654960632},{"text":"No. That's okay. Let me jump on to Jamie now, and I will give you a callback Yeah. right I back. did speak to her yesterday I did speak to her yesterday after afternoon, but she didn't she she did tell me the same thing that they were waiting on something, but I don't know what they were waiting on. She didn't Yep. elaborate You I what just they wanna were waiting double check. on. You you are with the you are with doctor Leong Like Who? a clinic? Doc doctor Hope Huang. Nope. Hope Way. Yeah. The the family the family doctor medical center. Alright. I don't know who who that doctor is. No. That's okay. Sorry. I have a I He have he's a few my claims on GP. at the moment. He So yeah. He's the GP that he he's the GP that done the initial medical statement. Okay.","start_word":365,"end_word":516,"sentiment":"neutral","sentiment_score":-0.0771323733734837},{"text":"Perfect.","start_word":517,"end_word":517,"sentiment":"positive","sentiment_score":0.49943339824676514},{"text":"Alright. Let He's me yeah. He's not he's my normal GP. cool. No. That's okay. Sorry. I have a couple of a couple of claims on at the moment, and someone's got the reason I have got the wrong in my head. But that's okay. I put someone to Jamie, Yeah. and I will make sure that we're all kosher on on the doctor Okay. before we find out what date she sent it, where she sent it as well. Yeah. What No worries. email address? Well, look, I like, if you need if you need an email address, I can get it for Yeah. you and then yeah. Do And I you can wanna send do you it wanna to you. give me the email address now? And I will Yeah. Just double one check second. that it's obviously sent to the right one. Yeah. No worries. What's the email address here? T f d T f d. F a x. What is this one here? Tfdfax14@gmail.com. So I'm just gonna double check that. You mean that it's tango foxtrot Tango. delta Yeah. foxtrot alpha x-ray fourteen Yeah. @gmail.com. That's correct.","start_word":518,"end_word":709,"sentiment":"neutral","sentiment_score":0.0069236233830451965},{"text":"Fantastic. I will get onto that now and go from there. No worries. Thank you. Thanks. Bye. Thanks. Bye bye.","start_word":710,"end_word":729,"sentiment":"positive","sentiment_score":0.5110422015190125}],"average":{"sentiment":"neutral","sentiment_score":-0.04424198122992032}}}}