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I'm very well. I understand you're you're breaking up with us. What are you doing? That's okay.\n\nI can talk about it when I see you tomorrow. Yep. Yes. Correct. Can you please tell him that I am I'm still I haven't forgotten about him.\n\nI'm just I just need to speak with my colleague. I just need to speak with Maddie about what she submitted and where the claims at because we need to wait for the claim forms. Tell him that I'll give him please tell him that please text me his number and tell him that I will call him I will call him in in about half an hour. Yes, please. Thank you, and I'll call Maddie.\n\nThanks. 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How are you? Yes. I do apologize. Yeah. We can talk about it. Yeah. So I've got Ian Stegman on the line just calling in relation to an update on the IP claim. Yep. Yep. Okay. In about thirty minutes. Alright. Not a problem. Thank you. 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How are you? Yes. I do apologize. Yeah.\n\nWe can talk about it. Yeah. So I've got Ian Stegman on the line just calling in relation to an update on the IP claim. Yep. Yep.\n\nOkay. In about thirty minutes. Alright. Not a problem. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Severiano.","start":1.8399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.032304310239851475},{"text":"How are you?","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.16726793348789215},{"text":"Yes.","start":8.4,"end":8.88,"sentiment":"neutral","sentiment_score":0.038420386612415314},{"text":"I do apologize.","start":8.88,"end":9.94,"sentiment":"neutral","sentiment_score":-0.05026805400848389},{"text":"Yeah.","start":12.719999,"end":12.96,"sentiment":"neutral","sentiment_score":0.05663922429084778}],"sentiment":"neutral","sentiment_score":0.05106678698211908,"num_words":10,"start":1.8399999,"end":12.96},{"sentences":[{"text":"We can talk about it.","start":12.96,"end":14.0,"sentiment":"neutral","sentiment_score":0.06511511579155922},{"text":"Yeah.","start":14.0,"end":14.385,"sentiment":"neutral","sentiment_score":0.056978240609169006},{"text":"So I've got Ian Stegman on the line just calling in relation to an update on the IP claim.","start":15.345,"end":22.005001,"sentiment":"neutral","sentiment_score":0.026169899458947935},{"text":"Yep.","start":23.025,"end":23.525,"sentiment":"neutral","sentiment_score":0.06296046823263168},{"text":"Yep.","start":28.064999,"end":28.41,"sentiment":"neutral","sentiment_score":-0.00880500115454197}],"sentiment":"neutral","sentiment_score":0.03459027319870613,"num_words":27,"start":12.96,"end":28.41},{"sentences":[{"text":"Okay.","start":37.85,"end":38.35,"sentiment":"neutral","sentiment_score":0.02428041025996208},{"text":"In about thirty minutes.","start":46.785,"end":48.245,"sentiment":"neutral","sentiment_score":0.019785402808338404},{"text":"Alright.","start":49.664997,"end":50.065,"sentiment":"neutral","sentiment_score":0.1801268458366394},{"text":"Not a problem.","start":50.065,"end":50.885,"sentiment":"positive","sentiment_score":0.35554439822832745},{"text":"Thank you.","start":51.024998,"end":51.765,"sentiment":"positive","sentiment_score":0.5591451525688171}],"sentiment":"neutral","sentiment_score":0.22440657883205198,"num_words":11,"start":37.85,"end":51.765},{"sentences":[{"text":"Bye.","start":53.504997,"end":54.004997,"sentiment":"neutral","sentiment_score":0.13227546215057373}],"sentiment":"neutral","sentiment_score":0.13227546215057373,"num_words":1,"start":53.504997,"end":54.004997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Sam, what's\n\nChannel 1: Hi,\n\nChannel 0: going on?\n\nChannel 1: Severiano. How are you?\n\nChannel 0: I'm very well. I understand you're you're breaking up with us. What are you doing?\n\nChannel 1: Yes. I do apologize.\n\nChannel 0: That's okay. I can talk about it when I see you\n\nChannel 1: Yeah.\n\nChannel 0: tomorrow.\n\nChannel 1: We can talk about it. Yeah. So I've got Ian Stegman on the line just\n\nChannel 0: Yep.\n\nChannel 1: calling in relation to an update on the IP claim.\n\nChannel 0: Yes. Correct. Can\n\nChannel 1: Yep.\n\nChannel 0: you please tell him that I am I'm still I haven't forgotten about him. I'm just\n\nChannel 1: Yep.\n\nChannel 0: I just need to speak with my colleague. I just need to speak with Maddie about what she submitted and where the claims at because we need to wait for the claim forms. Tell\n\nChannel 1: Okay.\n\nChannel 0: him that I'll give him please tell him that please text me his number and tell him that I will call him I will call him in in about half an hour.\n\nChannel 1: In about thirty minutes.\n\nChannel 0: Yes, please.\n\nChannel 1: Alright. Not a problem. Thank you.\n\nChannel 0: Thank you, and I'll call Maddie. Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Sam, what's","start":0.96,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.008537524845451117}],"sentiment":"neutral","sentiment_score":0.008537524845451117,"channel":0,"num_words":2,"start":0.96,"end":1.8399999},{"sentences":[{"text":"Hi,","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.01664266176521778}],"sentiment":"neutral","sentiment_score":0.01664266176521778,"channel":1,"num_words":1,"start":1.8399999,"end":2.32},{"sentences":[{"text":"going on?","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.02407473884522915}],"sentiment":"neutral","sentiment_score":0.02407473884522915,"channel":0,"num_words":2,"start":1.8399999,"end":2.5},{"sentences":[{"text":"Severiano.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.04796595871448517},{"text":"How are 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Maddie.","start":51.275,"end":52.555,"sentiment":"positive","sentiment_score":0.4538026700417201},{"text":"Thanks.","start":52.555,"end":52.795,"sentiment":"positive","sentiment_score":0.4044444262981415},{"text":"Bye.","start":52.795,"end":53.295,"sentiment":"neutral","sentiment_score":0.25289660692214966}],"sentiment":"positive","sentiment_score":0.42251963168382645,"channel":0,"num_words":8,"start":51.275,"end":53.295},{"sentences":[{"text":"Bye.","start":53.504997,"end":54.004997,"sentiment":"neutral","sentiment_score":0.13227546215057373}],"sentiment":"neutral","sentiment_score":0.13227546215057373,"channel":1,"num_words":1,"start":53.504997,"end":54.004997}]},"summary":{"result":"success","short":"The customer is on the phone with an agent, trying to discuss an IP claim. The agent is having trouble hearing the customer and asks them to tell their colleague about the claim. The customer requests the agent to text them their number and call them back within half an hour."},"intents":{"segments":[{"text":"So I've got Ian Stegman on the line just Yep. calling in relation to an update on the IP claim. Yes.","start_word":47,"end_word":67,"intents":[{"intent":"Discuss ip claim with maddie","confidence_score":0.0025754892}]},{"text":"I just need to speak with Maddie about what she submitted and where the claims at because we need to wait for the claim forms. Tell Okay.","start_word":96,"end_word":122,"intents":[{"intent":"Inform maddie about claims","confidence_score":0.0102265}]},{"text":"him that I'll give him please tell him that please text me his number and tell him that I will call him I will call him in in about half an hour. In about thirty minutes.","start_word":123,"end_word":158,"intents":[{"intent":"Request text from maddie","confidence_score":0.07090722}]}]},"sentiments":{"segments":[{"text":"Sam, what's going Hi, on? Severiano. How are you?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.05689656734466553},{"text":"I'm very well.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.41760003566741943},{"text":"I understand you're you're breaking up with us. What are you doing? Yes. I do apologize. That's okay. I can talk about it when I see you Yeah. tomorrow. We can talk about it. Yeah. So I've got Ian Stegman on the line just Yep. calling in relation to an update on the IP claim. Yes. Correct. Can Yep. you please tell him that I am I'm still I haven't forgotten about him. I'm just Yep. I just need to speak with my colleague. I just need to speak with Maddie about what she submitted and where the claims at because we need to wait for the claim forms. Tell Okay. him that I'll give him please tell him that please text me his number and tell him that I will call him I will call him in in about half an hour. In about thirty minutes. Yes, please. Alright.","start_word":12,"end_word":161,"sentiment":"neutral","sentiment_score":0.00228470447473228},{"text":"Not a problem. Thank you. Thank you, and I'll call Maddie. Thanks.","start_word":162,"end_word":173,"sentiment":"positive","sentiment_score":0.43382471799850464},{"text":"Bye. Bye.","start_word":174,"end_word":175,"sentiment":"neutral","sentiment_score":0.21460485458374023}],"average":{"sentiment":"neutral","sentiment_score":0.0577512419367411}}}}