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DS Tech. This is Mario. How can I help?\n\nChannel 0: Sorry. You just broke up. Who's speaking?\n\nChannel 1: Hello? It's Mario from DSTEC.\n\nChannel 0: Yeah. Hi, Mario. This is Ross with Tech Home. How are you, ma'am?\n\nChannel 1: I'm all good. Thank you. How are you?\n\nChannel 0: That's great. Mario, actually, I had a word a couple of minutes back with Larissa\n\nChannel 1: Mhmm.\n\nChannel 0: regarding a product. Actually, we got one customer who is after the following. So she said, like, I will get you the best pricing, but haven't received a call yet, and customer is keen to buy. So\n\nChannel 1: Alright.\n\nChannel 0: I was\n\nChannel 1: Yeah.\n\nChannel 0: just checking if there's any update.\n\nChannel 1: I'll I'll check with her because I'm sure it was sent through the product manager who usually does the approval. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll ask her if there's any update, and I'll tell her to give you a call or send an email. You you had an email conversation with her, or you called earlier?\n\nChannel 0: No. No. It was over the call. She said she will call me back, but no call received yet.\n\nChannel 1: Yeah. Apologies. I'm sure it's still with the product manager because usually they they review the pricing side of things. Can I let her call you back on this phone that you're on right now? The one ending in 8953?\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: That's the one? Sorry. I I missed your name and the company. The connection wasn't great earlier.\n\nChannel 0: Yeah. Ross from Techom\n\nChannel 1: Rod. Techcom.\n\nChannel 0: Systems. Techom Systems. Yep. We\n\nChannel 1: Take\n\nChannel 0: are partner\n\nChannel 1: home.\n\nChannel 0: with DSTech. Yep. T e c h o n.\n\nChannel 1: Oh, got it. Yeah. Yeah. Thank you, Rod. Yeah.\n\nWe have a bad connection, but I'll let her know and follow-up this one for you, Rod.\n\nChannel 0: Alright. Thanks, Mario.\n\nChannel 1: Alright. You're welcome, Rod. You have a good one.\n\nChannel 0: You too. Cheers, man.\n\nChannel 1: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":5.92,"end":6.64,"sentiment":"neutral","sentiment_score":0.188299298286438},{"text":"DS Tech.","start":6.64,"end":7.12,"sentiment":"neutral","sentiment_score":0.13045629858970642},{"text":"This is Mario.","start":7.12,"end":7.68,"sentiment":"neutral","sentiment_score":0.14018194625775018},{"text":"How can I help?","start":7.68,"end":8.58,"sentiment":"neutral","sentiment_score":0.12251297011971474}],"sentiment":"neutral","sentiment_score":0.14073717390949075,"channel":1,"num_words":11,"start":5.92,"end":8.58},{"sentences":[{"text":"Sorry.","start":11.12,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.1655535101890564},{"text":"You just broke up.","start":11.5199995,"end":12.639999,"sentiment":"neutral","sentiment_score":-0.2758937031030655},{"text":"Who's 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ma'am?","start":19.755001,"end":20.655,"sentiment":"neutral","sentiment_score":0.2577134408056736}],"sentiment":"neutral","sentiment_score":0.20197410566302446,"channel":0,"num_words":13,"start":16.635,"end":20.655},{"sentences":[{"text":"I'm all good.","start":20.825,"end":21.465,"sentiment":"positive","sentiment_score":0.49266279737154645},{"text":"Thank you.","start":21.465,"end":21.785,"sentiment":"positive","sentiment_score":0.5683607757091522},{"text":"How are you?","start":21.785,"end":22.605,"sentiment":"neutral","sentiment_score":0.27154135207335156}],"sentiment":"positive","sentiment_score":0.4286667499691248,"channel":1,"num_words":8,"start":20.825,"end":22.605},{"sentences":[{"text":"That's great.","start":23.675,"end":24.575,"sentiment":"positive","sentiment_score":0.5688504278659821},{"text":"Mario, actually, I had a word a couple of minutes back with 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earlier?","start":61.39,"end":65.81,"sentiment":"neutral","sentiment_score":-0.011019782318423191}],"sentiment":"neutral","sentiment_score":-0.004477986505662557,"channel":1,"num_words":32,"start":56.59,"end":65.81},{"sentences":[{"text":"No.","start":65.45,"end":65.69,"sentiment":"neutral","sentiment_score":-0.1252754032611847},{"text":"No.","start":65.69,"end":65.93,"sentiment":"neutral","sentiment_score":-0.15129871666431427},{"text":"It was over the call.","start":65.93,"end":67.05,"sentiment":"neutral","sentiment_score":-0.17835942506790162},{"text":"She said she will call me back, but no call received yet.","start":67.05,"end":71.925,"sentiment":"neutral","sentiment_score":-0.19587038705746332}],"sentiment":"neutral","sentiment_score":-0.18520083631339826,"channel":0,"num_words":19,"start":65.45,"end":71.925},{"sentences":[{"text":"Yeah.","start":72.265,"end":72.585,"sentiment":"neutral","sentiment_score":-0.09548912942409515},{"text":"Apologies.","start":72.585,"end":73.085,"sentiment":"neutral","sentiment_score":-0.16500544548034668},{"text":"I'm sure it's still with the product manager because usually they they review the pricing side of things.","start":73.145004,"end":77.885,"sentiment":"neutral","sentiment_score":-0.08436200933323966},{"text":"Can I let her call you back on this phone that you're on right now?","start":78.585,"end":82.825,"sentiment":"neutral","sentiment_score":-0.02554358753065268},{"text":"The one ending in 8953?","start":82.825,"end":84.845,"sentiment":"neutral","sentiment_score":-0.013688434101641177}],"sentiment":"neutral","sentiment_score":-0.055765168159268796,"channel":1,"num_words":40,"start":72.265,"end":84.845},{"sentences":[{"text":"Mhmm.","start":85.365005,"end":85.765,"sentiment":"neutral","sentiment_score":-0.006425413303077221},{"text":"Yep.","start":85.765,"end":86.265,"sentiment":"neutral","sentiment_score":-0.0033860336989164352}],"sentiment":"neutral","sentiment_score":-0.004905723500996828,"channel":0,"num_words":2,"start":85.365005,"end":86.265},{"sentences":[{"text":"That's the one?","start":86.61,"end":87.409996,"sentiment":"neutral","sentiment_score":-0.018218938261270523},{"text":"Sorry.","start":87.409996,"end":87.81,"sentiment":"neutral","sentiment_score":-0.10934193432331084},{"text":"I I missed your name and the company.","start":87.81,"end":89.89,"sentiment":"neutral","sentiment_score":-0.17196008935570717},{"text":"The connection wasn't great earlier.","start":89.89,"end":91.43,"sentiment":"neutral","sentiment_score":-0.23912573158740996}],"sentiment":"neutral","sentiment_score":-0.16090047775822527,"channel":1,"num_words":17,"start":86.61,"end":91.43},{"sentences":[{"text":"Yeah.","start":92.29,"end":92.53,"sentiment":"neutral","sentiment_score":-0.010969480499625206},{"text":"Ross from Techom","start":92.53,"end":94.39,"sentiment":"neutral","sentiment_score":0.0018537230789661407}],"sentiment":"neutral","sentiment_score":-0.001352077815681696,"channel":0,"num_words":4,"start":92.29,"end":94.39},{"sentences":[{"text":"Rod.","start":93.97,"end":94.47,"sentiment":"neutral","sentiment_score":0.00823846273124218},{"text":"Techcom.","start":96.29,"end":96.79,"sentiment":"neutral","sentiment_score":0.003323199925944209}],"sentiment":"neutral","sentiment_score":0.0057808313285931945,"channel":1,"num_words":2,"start":93.97,"end":96.79},{"sentences":[{"text":"Systems.","start":97.41,"end":97.91,"sentiment":"neutral","sentiment_score":0.002914578653872013},{"text":"Techom 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Rod.","start":106.534996,"end":112.155,"sentiment":"neutral","sentiment_score":-0.0402737623628448}],"sentiment":"neutral","sentiment_score":-0.0402737623628448,"channel":1,"num_words":17,"start":106.534996,"end":112.155},{"sentences":[{"text":"Alright.","start":113.285,"end":113.765,"sentiment":"neutral","sentiment_score":0.10931228846311568},{"text":"Thanks, Mario.","start":113.765,"end":114.665,"sentiment":"neutral","sentiment_score":0.21632158011198044}],"sentiment":"neutral","sentiment_score":0.1806518162290255,"channel":0,"num_words":3,"start":113.285,"end":114.665},{"sentences":[{"text":"Alright.","start":114.65094,"end":115.15094,"sentiment":"neutral","sentiment_score":0.2058166116476059},{"text":"You're welcome, Rod.","start":115.21094,"end":116.01094,"sentiment":"positive","sentiment_score":0.44954172770182294},{"text":"You have a good 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representative from Tech Home named Ross calls DS Tech to check on a customer's request for pricing information. The customer is unsure if the pricing was received yet and Ross promises to follow up with the product manager and get back to the customer. The call is disconnected due to a bad connection, but Ross promises to follow up with the customer and get back to them."},"intents":{"segments":[{"text":"just checking if there's any update. I'll I'll check with her because I'm sure it was sent through the product manager who usually does the approval. Yeah.","start_word":101,"end_word":127,"intents":[{"intent":"Check and confirm update","confidence_score":0.007813547}]},{"text":"We have a bad connection, but I'll let her know and follow-up this one for you, Rod. Alright.","start_word":272,"end_word":289,"intents":[{"intent":"Follow-up","confidence_score":0.19107251}]}]},"sentiments":{"segments":[{"text":"Good afternoon. DS Tech. This is Mario. How can I help? Sorry. You just broke up. Who's speaking? Hello? It's Mario from DSTEC. Yeah. Hi, Mario. This is Ross with Tech Home. How are you, ma'am?","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":0.06719309091567993},{"text":"I'm all good. Thank you.","start_word":36,"end_word":40,"sentiment":"positive","sentiment_score":0.5086398720741272},{"text":"How are you?","start_word":41,"end_word":43,"sentiment":"neutral","sentiment_score":0.2808579206466675},{"text":"That's great.","start_word":44,"end_word":45,"sentiment":"positive","sentiment_score":0.5694690942764282},{"text":"Mario, actually, I had a word a couple of minutes back with Larissa Mhmm. regarding a product. Actually, we got one customer who is after the following. So she said, like, I will get you the best pricing, but haven't received a call yet, and customer is keen to buy. So Alright. I was Yeah. just checking if there's any update. I'll I'll check with her because I'm sure it was sent through the product manager who usually does the approval. Yeah. Mhmm. I'll ask her if there's any update, and I'll tell her to give you a call or send an email. You you had an email conversation with her, or you called earlier? No. No. It was over the call. She said she will call me back, but no call received yet. Yeah. Apologies. I'm sure it's still with the product manager because usually they they review the pricing side of things. Can I let her call you back on this phone that you're on right now? The one ending in 8953? Mhmm. Yep. That's the one? Sorry. I I missed your name and the company. The connection wasn't great earlier. Yeah. Ross from Techom Rod. Techcom. Systems. Techom Systems. Yep. We Take are partner home. with DSTech. Yep. T e c h o n. Oh, got it. Yeah. Yeah. Thank you, Rod. Yeah. We have a bad connection, but I'll let her know and follow-up this one for you, Rod. Alright. Thanks, Mario. Alright.","start_word":46,"end_word":292,"sentiment":"neutral","sentiment_score":-0.010413290932774544},{"text":"You're welcome, Rod. You have a good one.","start_word":293,"end_word":300,"sentiment":"positive","sentiment_score":0.46362966299057007},{"text":"You too.","start_word":301,"end_word":302,"sentiment":"neutral","sentiment_score":0.27915239334106445},{"text":"Cheers, man.","start_word":303,"end_word":304,"sentiment":"positive","sentiment_score":0.33755287528038025},{"text":"Alright. Bye bye.","start_word":305,"end_word":307,"sentiment":"neutral","sentiment_score":0.16221649944782257}],"average":{"sentiment":"neutral","sentiment_score":0.0392117579121235}}}}