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Jillian speaking. Yeah. Luke's actually working remotely at the moment, so the best thing I can do is take your number and pass it on. Where are you calling from?\n\nThis is the this is the number for the company. This is Shine Solutions Group. Alright. No worries. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.16,"sentiment":"neutral","sentiment_score":0.028145484626293182},{"text":"Jillian speaking.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.031479258090257645},{"text":"Yeah.","start":12.905001,"end":13.225,"sentiment":"neutral","sentiment_score":0.025272415950894356},{"text":"Luke's actually working remotely at the moment, so the best thing I can do is take your number and pass it on.","start":13.225,"end":18.125,"sentiment":"neutral","sentiment_score":0.018498590470037678},{"text":"Where are you calling from?","start":23.305,"end":24.42,"sentiment":"neutral","sentiment_score":-0.013996030017733575}],"sentiment":"neutral","sentiment_score":0.014624685709995608,"num_words":31,"start":0.0,"end":24.42},{"sentences":[{"text":"This is the this is the number for the company.","start":42.835,"end":44.935,"sentiment":"neutral","sentiment_score":0.22387462854385376},{"text":"This is Shine Solutions Group.","start":47.315002,"end":48.935,"sentiment":"neutral","sentiment_score":0.12703912556171418},{"text":"Alright.","start":51.155,"end":51.555,"sentiment":"neutral","sentiment_score":0.23660579323768616},{"text":"No worries.","start":51.555,"end":52.202938,"sentiment":"neutral","sentiment_score":0.17665089666843414},{"text":"You too.","start":52.362938,"end":52.85294,"sentiment":"neutral","sentiment_score":0.14928963780403137}],"sentiment":"neutral","sentiment_score":0.1881214387714863,"num_words":20,"start":42.835,"end":52.85294},{"sentences":[{"text":"Bye.","start":52.85294,"end":53.35294,"sentiment":"neutral","sentiment_score":0.09210604429244997}],"sentiment":"neutral","sentiment_score":0.09210604429244997,"num_words":1,"start":52.85294,"end":53.35294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jillian speaking.\n\nChannel 0: Oh, hi, Jillian. Good day. Jillian, I was actually trying to reach Luke from the IT department.\n\nChannel 1: Yeah. Luke's actually working remotely at the moment, so the best thing I can do is take your number and pass it on.\n\nChannel 0: Oh, I see.\n\nChannel 1: Where are you calling from?\n\nChannel 0: Okay. Yeah. I actually I'm calling from Vigilance AI. We're a cybersecurity company. Yeah.\n\nWell, it's alright. You know what? I'm going to try and contact him directly. I called this because I wasn't able to reach him, but yeah. Thank you.\n\nChannel 1: This is the this is the number for the company.\n\nChannel 0: I see.\n\nChannel 1: This is Shine Solutions\n\nChannel 0: Alright.\n\nChannel 1: Group.\n\nChannel 0: Well, I really appreciate it. You have a great day.\n\nChannel 1: Alright. No worries. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.16,"sentiment":"neutral","sentiment_score":0.028145484626293182},{"text":"Jillian speaking.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.031479258090257645}],"sentiment":"neutral","sentiment_score":0.030368000268936157,"channel":1,"num_words":3,"start":0.0,"end":1.22},{"sentences":[{"text":"Oh, hi, Jillian.","start":2.8,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.280786673227946},{"text":"Good day.","start":4.08,"end":4.9,"sentiment":"positive","sentiment_score":0.5543413162231445},{"text":"Jillian, I was actually trying to reach Luke from the IT 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The agent, Shine Solutions Group, is calling to help with cybersecurity and offers to pass on the customer's number to Luke. Jillian thanks Shine Solutions Group and they end the call politely."},"intents":{"segments":[{"text":"Jillian, I was actually trying to reach Luke from the IT department. Yeah.","start_word":8,"end_word":20,"intents":[{"intent":"Reach luke from it department","confidence_score":0.19037259},{"intent":"Reach luke","confidence_score":0.00961196}]},{"text":"Luke's actually working remotely at the moment, so the best thing I can do is take your number and pass it on. Oh, I see.","start_word":21,"end_word":45,"intents":[{"intent":"Pass it number on","confidence_score":0.0013825228}]},{"text":"I actually I'm calling from Vigilance AI. We're a cybersecurity company. Yeah.","start_word":53,"end_word":64,"intents":[{"intent":"Contact vigilance ai","confidence_score":0.16398437}]},{"text":"Well, I really appreciate it. You have a great day.","start_word":111,"end_word":120,"intents":[{"intent":"Express appreciation","confidence_score":0.008820615}]}]},"sentiments":{"segments":[{"text":"Hello. Jillian speaking. Oh, hi, Jillian.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.17017225921154022},{"text":"Good day.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.5390665531158447},{"text":"Jillian, I was actually trying to reach Luke from the IT department. Yeah. Luke's actually working remotely at the moment, so the best thing I can do is take your number and pass it on. Oh, I see. Where are you calling from? Okay. Yeah. I actually I'm calling from Vigilance AI. We're a cybersecurity company. Yeah. Well, it's alright. You know what? I'm going to try and contact him directly. 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