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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Vincent?\n\nYeah. I just wanted to check-in because upon checking, you're still offline. Yeah. So the router is plugged in at the one port, w a n port. Then how about at NGT box?\n\nOn what port is it connected? Mhmm. Is that the one you're using? The router? Mhmm.\n\nYeah. You can send us an email, a picture. Okay. Mhmm. Okay then.\n\nI'll I'll send you an email shortly, then just reply to that email with the pictures. Mhmm. Okay. And yeah. May I know what is the best time that you can respond to the email?\n\nOkay. Sure. Just I'll just wait for the picture then review then. I'll get back to you. Mhmm.\n\nOkay. Thank you. 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Yes. You are. Yeah. It I'm not at the property at the moment, but the yeah. It didn't work. I tried plugging it into the to the parts, but it just wasn't coming up. So I don't know what's going on. Yeah. Well, the box, it's plugged there's a yellow cord that runs from this box. And yeah. Yep. Because I look. I I don't know if I'm able to send an email through with the photograph of what the about what the what the setup looks like because there's, like, a couple of, like, boxes in the cupboard that am I able to do that? So at some point, can I email an photograph of it? Yeah. I'll do that. Yeah. I'll do that. I it's just because I'm like, when I look at it, there is a few different there's obviously the where the phone sockets are, and there's two blank ports there. And then there's a small white box, which is in, and it has an external. It has a yellow wire that comes out of that that does fit in the one, the WAN, w a n one, which I've plugged in, but it's like I don't know. I have to send a photograph. I can't quite work it out. It's just a little bit more complicated looking on the from I know where to plug it in on the modem, but I don't know what what needs to connect to the to the box. Thank you. I will. Bye. Yeah? Sorry? I'll do that at around 12:00 today. Just just at work. Yeah. Amazing. I appreciate it. 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Yes. You are. Yeah. It I'm not at the property at the moment, but the yeah.\n\nIt didn't work. I tried plugging it into the to the parts, but it just wasn't coming up. So I don't know what's going on. Yeah. Well, the box, it's plugged there's a yellow cord that runs from this box.\n\nAnd yeah. Yep. Because I look. I I don't know if I'm able to send an email through with the photograph of what the about what the what the setup looks like because there's, like, a couple of, like, boxes in the cupboard that am I able to do that? So at some point, can I email an photograph of it?\n\nYeah. I'll do that. Yeah. I'll do that. I it's just because I'm like, when I look at it, there is a few different there's obviously the where the phone sockets are, and there's two blank ports there.\n\nAnd then there's a small white box, which is in, and it has an external. It has a yellow wire that comes out of that that does fit in the one, the WAN, w a n one, which I've plugged in, but it's like I don't know. I have to send a photograph. I can't quite work it out. It's just a little bit more complicated looking on the from I know where to plug it in on the modem, but I don't know what what needs to connect to the to the box.\n\nThank you. I will. Bye. Yeah? Sorry?\n\nI'll do that at around 12:00 today. Just just at work. Yeah. Amazing. I appreciate it.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0359889417886734},{"text":"Yes.","start":11.759999,"end":12.0,"sentiment":"neutral","sentiment_score":0.1581980586051941},{"text":"You are.","start":12.0,"end":12.675,"sentiment":"neutral","sentiment_score":0.15253708511590958},{"text":"Yeah.","start":18.355,"end":18.675,"sentiment":"neutral","sentiment_score":-0.012864392250776293},{"text":"It I'm not at the property at the moment, but the yeah.","start":18.675,"end":22.035,"sentiment":"neutral","sentiment_score":-0.09588388865813613}],"sentiment":"neutral","sentiment_score":-0.03907116973663077,"num_words":17,"start":0.39999998,"end":22.035},{"sentences":[{"text":"It didn't work.","start":22.035,"end":22.675,"sentiment":"negative","sentiment_score":-0.3776480257511139},{"text":"I tried plugging it into the to the parts, but it just wasn't coming 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it's just because I'm like, when I look at it, there is a few different there's obviously the where the phone sockets are, and there's two blank ports there.","start":83.560005,"end":93.5,"sentiment":"neutral","sentiment_score":-0.026871987183888755}],"sentiment":"neutral","sentiment_score":0.008073249537693826,"num_words":38,"start":80.945,"end":93.5},{"sentences":[{"text":"And then there's a small white box, which is in, and it has an external.","start":93.8,"end":99.345,"sentiment":"neutral","sentiment_score":-0.0078961834932367},{"text":"It has a yellow wire that comes out of that that does fit in the one, the WAN, w a n one, which I've plugged in, but it's like I don't know.","start":100.685,"end":110.625,"sentiment":"neutral","sentiment_score":-0.031585736986016855},{"text":"I have to send a photograph.","start":110.72,"end":112.08,"sentiment":"neutral","sentiment_score":-0.14168355613946915},{"text":"I can't quite work it 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Vincent?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. I just wanted to check-in because upon checking, you're still offline.\n\nChannel 1: Yeah. It\n\nChannel 0: Yeah.\n\nChannel 1: I'm not at the property at the moment, but the yeah. It didn't work. I tried plugging it into the to the parts, but it just wasn't coming up. So I don't know what's going on.\n\nChannel 0: So the router is plugged in at the one port, w a n port.\n\nChannel 1: Yeah.\n\nChannel 0: Then how about at NGT box? On what port is it connected?\n\nChannel 1: Well, the box, it's plugged there's a yellow cord that runs from this box.\n\nChannel 0: Mhmm. Is that\n\nChannel 1: And\n\nChannel 0: the one you're using?\n\nChannel 1: yeah.\n\nChannel 0: The router?\n\nChannel 1: Yep. Because I look. I I don't know if I'm able to send an email through with the photograph of what the about what the what the setup looks like because there's, like, a couple of, like, boxes in the cupboard that\n\nChannel 0: Mhmm.\n\nChannel 1: am I able to do that? So at some point, can I email an photograph of it?\n\nChannel 0: Yeah. You can send us an email,\n\nChannel 1: Yeah.\n\nChannel 0: a picture.\n\nChannel 1: I'll do that. Yeah. I'll do that. I it's just because I'm like, when I look at it, there is a few different there's obviously the where the phone sockets are, and\n\nChannel 0: Okay.\n\nChannel 1: there's two blank ports there. And then there's a small white box, which is in, and it has an external. It has a yellow wire that comes out of that that does fit in the one, the WAN, w a n one, which I've plugged in, but it's like I don't know. I have to send a photograph. I can't quite work it out.\n\nIt's just a little bit more complicated looking on the from I know where to plug it in on the modem, but I don't know what what needs to connect to the to the box.\n\nChannel 0: Mhmm. Okay then. I'll I'll send you an email shortly, then just reply to that email with the pictures.\n\nChannel 1: Thank you. I will.\n\nChannel 0: Mhmm. Okay. And\n\nChannel 1: Bye.\n\nChannel 0: yeah.\n\nChannel 1: Yeah? Sorry?\n\nChannel 0: May I know what is the best time that you can respond to the email?\n\nChannel 1: I'll do that at around 12:00 today. Just just at work.\n\nChannel 0: Okay. Sure. Just\n\nChannel 1: Yeah.\n\nChannel 0: I'll just wait for the picture then review then. I'll get back to you.\n\nChannel 1: Amazing. I appreciate it.\n\nChannel 0: Mhmm. Okay. Thank you. Bye for\n\nChannel 1: Bye.\n\nChannel 0: now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0359889417886734}],"sentiment":"neutral","sentiment_score":0.0359889417886734,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Yes.","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":0.12642943859100342},{"text":"Hello.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.15196533501148224},{"text":"Good morning.","start":6.64,"end":7.2799997,"sentiment":"positive","sentiment_score":0.4343884736299515},{"text":"This is Maureen from Airtel tech support.","start":7.2799997,"end":9.92,"sentiment":"neutral","sentiment_score":0.2874078835759844},{"text":"Am I speaking with 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I know what is the best time that you can respond to the email?","start":137.965,"end":143.31,"sentiment":"neutral","sentiment_score":0.012518431867162387}],"sentiment":"neutral","sentiment_score":0.012518431867162387,"channel":0,"num_words":15,"start":137.965,"end":143.31},{"sentences":[{"text":"I'll do that at around 12:00 today.","start":143.93001,"end":146.43001,"sentiment":"neutral","sentiment_score":0.04659736422555787},{"text":"Just just at work.","start":146.49,"end":148.43001,"sentiment":"neutral","sentiment_score":0.035763634368777275}],"sentiment":"neutral","sentiment_score":0.04265782609581947,"channel":1,"num_words":11,"start":143.93001,"end":148.43001},{"sentences":[{"text":"Okay.","start":149.53,"end":150.01,"sentiment":"neutral","sentiment_score":0.11746273189783096},{"text":"Sure.","start":150.01,"end":150.51,"sentiment":"neutral","sentiment_score":0.1592479944229126},{"text":"Just","start":151.11893,"end":151.43893,"sentiment":"neutral","sentiment_score":0.12444952875375748}],"sentiment":"neutral","sentiment_score":0.13372008502483368,"channel":0,"num_words":3,"start":149.53,"end":151.43893},{"sentences":[{"text":"Yeah.","start":151.46501,"end":151.96501,"sentiment":"neutral","sentiment_score":0.12832209467887878}],"sentiment":"neutral","sentiment_score":0.12832209467887878,"channel":1,"num_words":1,"start":151.46501,"end":151.96501},{"sentences":[{"text":"I'll just wait for the picture then review then.","start":151.67892,"end":154.15894,"sentiment":"neutral","sentiment_score":0.151374698513084},{"text":"I'll get back to you.","start":154.15894,"end":155.37894,"sentiment":"neutral","sentiment_score":0.20078566670417786}],"sentiment":"neutral","sentiment_score":0.16902147286704608,"channel":0,"num_words":14,"start":151.67892,"end":155.37894},{"sentences":[{"text":"Amazing.","start":155.545,"end":156.045,"sentiment":"positive","sentiment_score":0.7198401689529419},{"text":"I appreciate it.","start":156.10501,"end":157.085,"sentiment":"positive","sentiment_score":0.693775494893392}],"sentiment":"positive","sentiment_score":0.7002916634082794,"channel":1,"num_words":4,"start":155.545,"end":157.085},{"sentences":[{"text":"Mhmm.","start":156.87894,"end":157.37894,"sentiment":"neutral","sentiment_score":0.1829308569431305},{"text":"Okay.","start":157.83893,"end":158.23894,"sentiment":"neutral","sentiment_score":0.17369335889816284},{"text":"Thank you.","start":158.23894,"end":158.95892,"sentiment":"neutral","sentiment_score":0.2807171866297722},{"text":"Bye for","start":158.95892,"end":159.35893,"sentiment":"neutral","sentiment_score":0.04803208261728287}],"sentiment":"neutral","sentiment_score":0.16902045905590057,"channel":0,"num_words":6,"start":156.87894,"end":159.35893},{"sentences":[{"text":"Bye.","start":159.30501,"end":159.80501,"sentiment":"neutral","sentiment_score":0.0691569447517395}],"sentiment":"neutral","sentiment_score":0.0691569447517395,"channel":1,"num_words":1,"start":159.30501,"end":159.80501},{"sentences":[{"text":"now.","start":159.35893,"end":159.85893,"sentiment":"neutral","sentiment_score":-0.09777957201004028}],"sentiment":"neutral","sentiment_score":-0.09777957201004028,"channel":0,"num_words":1,"start":159.35893,"end":159.85893}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls Vincent to check if he is still offline and to check if he can send a picture of the setup. They discuss the router and the possibility of sending an email with the picture. The representative agrees to send an email and asks for Vincent's availability to respond."},"intents":{"segments":[{"text":"So the router is plugged in at the one port, w a n port. Yeah.","start_word":71,"end_word":85,"intents":[{"intent":"Fix router setup","confidence_score":0.027312314}]},{"text":"I'll I'll send you an email shortly, then just reply to that email with the pictures. Thank you.","start_word":328,"end_word":345,"intents":[{"intent":"Send email","confidence_score":0.14863223},{"intent":"Send email","confidence_score":0.04186289}]},{"text":"I'll just wait for the picture then review then. I'll get back to you. Amazing.","start_word":385,"end_word":399,"intents":[{"intent":"Review picture","confidence_score":0.04362384}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10479457676410676},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.42814597487449646},{"text":"This is Maureen from Airtel tech support. Am I speaking with Vincent? Yes. You are. Yeah. I just wanted to check-in because upon checking, you're still offline. Yeah. It Yeah. I'm not at the property at the moment, but the yeah.","start_word":5,"end_word":45,"sentiment":"neutral","sentiment_score":0.03863155096769333},{"text":"It didn't work.","start_word":46,"end_word":48,"sentiment":"negative","sentiment_score":-0.37916940450668335},{"text":"I tried plugging it into the to the parts, but it just wasn't coming up. So I don't know what's going on. So the router is plugged in at the one port, w a n port. Yeah. Then how about at NGT box? On what port is it connected? Well, the box, it's plugged there's a yellow cord that runs from this box. Mhmm. Is that And the one you're using? yeah. The router? Yep. Because I look. I I don't know if I'm able to send an email through with the photograph of what the about what the what the setup looks like because there's, like, a couple of, like, boxes in the cupboard that Mhmm. am I able to do that? So at some point, can I email an photograph of it? Yeah. You can send us an email, Yeah. a picture. I'll do that. Yeah. I'll do that. I it's just because I'm like, when I look at it, there is a few different there's obviously the where the phone sockets are, and Okay. there's two blank ports there. And then there's a small white box, which is in, and it has an external. It has a yellow wire that comes out of that that does fit in the one, the WAN, w a n one, which I've plugged in, but it's like I don't know. I have to send a photograph. I can't quite work it out. It's just a little bit more complicated looking on the from I know where to plug it in on the modem, but I don't know what what needs to connect to the to the box. Mhmm. Okay then. I'll I'll send you an email shortly, then just reply to that email with the pictures.","start_word":49,"end_word":343,"sentiment":"neutral","sentiment_score":-0.05294735901436563},{"text":"Thank you.","start_word":344,"end_word":345,"sentiment":"positive","sentiment_score":0.3637205958366394},{"text":"I will. Mhmm. Okay. And Bye. yeah. Yeah? Sorry? May I know what is the best time that you can respond to the email? I'll do that at around 12:00 today. Just just at work. Okay. Sure. Just Yeah. I'll just wait for the picture then review then. I'll get back to you.","start_word":346,"end_word":398,"sentiment":"neutral","sentiment_score":0.08118586987257004},{"text":"Amazing. I appreciate it.","start_word":399,"end_word":402,"sentiment":"positive","sentiment_score":0.6996369361877441},{"text":"Mhmm. Okay.","start_word":403,"end_word":404,"sentiment":"neutral","sentiment_score":0.179851695895195},{"text":"Thank you.","start_word":405,"end_word":406,"sentiment":"positive","sentiment_score":0.34083259105682373},{"text":"Bye for Bye. now.","start_word":407,"end_word":410,"sentiment":"neutral","sentiment_score":0.05678398162126541}],"average":{"sentiment":"neutral","sentiment_score":-0.010745100030727355}}}}