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This is Veronica from OQ Financial. How are you? I am good. Thank you.\n\nI am just giving you a quick call because I did my tax return with Chris yesterday when he was in the office with everybody. And everyone else have got their DocuSign email sent through them to sign off on the tax return, but me and my husband husband never got one. So I'm just following up to see where that one might be at. Mhmm. Yeah.\n\nSure. No worries. Thank you. Thanks. That's okay.\n\nNo. That's all good. I was just like because I checked with everyone else. I'm like, oh, are you guys still waiting? And they're like, no.\n\nWe got those right away. And I was like, oh, maybe there's something wrong with my email. And I checked junk, and I was like, oh, I'll just give you a quick call and see. Great. Thank you so much for your help, Darcy.\n\nYou too. 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Please note that this call is being recorded. Someone will be with you shortly. Please note that this call is being recorded. QC Accountants. This is Darca speaking. How can I help you? Good. How are you? Good. Yeah. Oh, okay. No. Fair enough. Let me check my documents here with Chris. Would you bear right if I just pop you on a brief hold, and I'll just check and see what's happening there? I shouldn't be too long. Thank you. Alrighty, Veronica. Thank you so much for holding. I have the documents here, so they should be alright to send out. So I will send them out to you now. I apologize. I'm not sure why they weren't sent out prior. No. Fair enough. Well, I'll send them out to you now. You should receive it shortly. Alright. Lovely. No problem. Have a lovely day. Thank you. 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Please note that this call is being recorded. Someone will be with you shortly. Please note that this call is being recorded. QC Accountants.\n\nThis is Darca speaking. How can I help you? Good. How are you? Good.\n\nYeah. Oh, okay. No. Fair enough. Let me check my documents here with Chris.\n\nWould you bear right if I just pop you on a brief hold, and I'll just check and see what's happening there? I shouldn't be too long. Thank you. Alrighty, Veronica. Thank you so much for holding.\n\nI have the documents here, so they should be alright to send out. So I will send them out to you now. I apologize. I'm not sure why they weren't sent out prior. No.\n\nFair enough. Well, I'll send them out to you now. You should receive it shortly. Alright. Lovely.\n\nNo problem. Have a lovely day. Thank you. 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shortly.","start":167.07,"end":168.37001,"sentiment":"neutral","sentiment_score":0.11804833263158798},{"text":"Alright.","start":170.03,"end":170.35,"sentiment":"neutral","sentiment_score":0.3280278444290161},{"text":"Lovely.","start":170.35,"end":170.85,"sentiment":"positive","sentiment_score":0.4751158058643341}],"sentiment":"neutral","sentiment_score":0.11987919941106263,"num_words":17,"start":165.15001,"end":170.85},{"sentences":[{"text":"No problem.","start":170.99,"end":171.63,"sentiment":"positive","sentiment_score":0.45921313762664795},{"text":"Have a lovely day.","start":171.63,"end":172.69,"sentiment":"positive","sentiment_score":0.5345327481627464},{"text":"Thank you.","start":173.55,"end":174.27,"sentiment":"neutral","sentiment_score":0.26699282228946686},{"text":"Bye.","start":174.27,"end":174.77,"sentiment":"neutral","sentiment_score":0.10745534300804138}],"sentiment":"positive","sentiment_score":0.4108886950545841,"num_words":9,"start":170.99,"end":174.77}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling QC Accountants. Please note that this call is being recorded. Someone will be with you shortly. Please note that this call is being recorded. QC Accountants.\n\nThis is Darca speaking. How can I help you?\n\nChannel 0: Hi, Hi, Darcy. This is Veronica from OQ Financial. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: I am good. Thank you.\n\nChannel 1: Good.\n\nChannel 0: I am just giving you a quick call because I did my tax return with Chris yesterday when he was in the office with everybody.\n\nChannel 1: Yeah.\n\nChannel 0: And everyone else have got their DocuSign email sent through them to sign off on the tax return, but me and my husband husband never got one. So\n\nChannel 1: Oh,\n\nChannel 0: I'm just following\n\nChannel 1: okay.\n\nChannel 0: up to see where that one might be at.\n\nChannel 1: No. Fair enough. Let me check my documents here with Chris. Would you\n\nChannel 0: Mhmm.\n\nChannel 1: bear right if I just pop you on a brief hold, and I'll just check\n\nChannel 0: Yeah.\n\nChannel 1: and see\n\nChannel 0: Sure.\n\nChannel 1: what's happening there?\n\nChannel 0: No worries.\n\nChannel 1: I shouldn't\n\nChannel 0: Thank\n\nChannel 1: be too\n\nChannel 0: you.\n\nChannel 1: long. Thank you.\n\nChannel 0: Thanks.\n\nChannel 1: Alrighty, Veronica. Thank you so much for holding.\n\nChannel 0: That's\n\nChannel 1: I have the documents here, so they should be alright to send out. So I will send them out to you now. I apologize. I'm not sure why they weren't sent out\n\nChannel 0: okay. No. That's all good. I was just like because I checked with everyone else. I'm like, oh, are you guys still waiting?\n\nAnd they're\n\nChannel 1: prior.\n\nChannel 0: like, no. We got those right away. And I was like, oh, maybe there's something wrong with my email. And I checked junk, and I was like, oh, I'll just give you a quick call and see.\n\nChannel 1: No. Fair enough. Well, I'll send them out to you now. You should receive it shortly.\n\nChannel 0: Great. Thank you so much for your\n\nChannel 1: Alright.\n\nChannel 0: help, Darcy.\n\nChannel 1: Lovely. No problem. Have a lovely day.\n\nChannel 0: You too.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling QC Accountants.","start":0.16,"end":1.78,"sentiment":"neutral","sentiment_score":0.3073676625887553},{"text":"Please note that this call is being recorded.","start":2.1599998,"end":4.18,"sentiment":"neutral","sentiment_score":0.046161976642906666},{"text":"Someone will be with you shortly.","start":4.56,"end":6.1,"sentiment":"neutral","sentiment_score":0.06429619900882244},{"text":"Please note that this call is being recorded.","start":10.24,"end":12.259999,"sentiment":"neutral","sentiment_score":0.014790084795095026},{"text":"QC Accountants.","start":12.559999,"end":13.28,"sentiment":"neutral","sentiment_score":0.032963886857032776}],"sentiment":"neutral","sentiment_score":0.09278424782678485,"channel":1,"num_words":30,"start":0.16,"end":13.28},{"sentences":[{"text":"This is Darca speaking.","start":13.28,"end":14.24,"sentiment":"neutral","sentiment_score":0.06293264776468277},{"text":"How can I help 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customer calls QC Accountants and is informed that the call is being recorded. The customer, Darcy, is calling because she and her husband never received their tax return DocuSign email. The agent, D debt, apologizes and checks their documents to see if they are okay for the email to be sent. She promises to call Darcy soon and they end the call politely."},"intents":{"segments":[{"text":"I am just giving you a quick call because I did my tax return with Chris yesterday when he was in the office with everybody. Yeah.","start_word":61,"end_word":86,"intents":[{"intent":"Request tax return documents","confidence_score":0.07119162}]}]},"sentiments":{"segments":[{"text":"Thank you for calling QC Accountants. Please note that this call is being recorded. Someone will be with you shortly. Please note that this call is being recorded. QC Accountants. This is Darca speaking. How can I help you? Hi, Hi, Darcy. This is Veronica from OQ Financial. How are you?","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.10507450252771378},{"text":"Good.","start_word":51,"end_word":51,"sentiment":"positive","sentiment_score":0.3831928074359894},{"text":"How are you?","start_word":52,"end_word":54,"sentiment":"neutral","sentiment_score":0.2731768488883972},{"text":"I am good. Thank you. Good.","start_word":55,"end_word":60,"sentiment":"positive","sentiment_score":0.5105494260787964},{"text":"I am just giving you a quick call because I did my tax return with Chris yesterday when he was in the office with everybody. Yeah. And everyone else have got their DocuSign email sent through them to sign off on the tax return, but me and my husband husband never got one. So Oh, I'm just following okay. up to see where that one might be at. No. Fair enough. Let me check my documents here with Chris. Would you Mhmm. bear right if I just pop you on a brief hold, and I'll just check Yeah. and see Sure. what's happening there? No worries. I shouldn't Thank be too you. long. Thank you. Thanks. Alrighty, Veronica.","start_word":61,"end_word":178,"sentiment":"neutral","sentiment_score":0.006275361869484186},{"text":"Thank you so much for holding.","start_word":179,"end_word":184,"sentiment":"positive","sentiment_score":0.36662429571151733},{"text":"That's I have the documents here, so they should be alright to send out. So I will send them out to you now. I apologize. I'm not sure why they weren't sent out okay. No. That's all good. I was just like because I checked with everyone else. I'm like, oh, are you guys still waiting? And they're prior. like, no. We got those right away. And I was like, oh, maybe there's something wrong with my email. And I checked junk, and I was like, oh, I'll just give you a quick call and see. No. Fair enough. Well, I'll send them out to you now. You should receive it shortly.","start_word":185,"end_word":296,"sentiment":"neutral","sentiment_score":-0.03972373530268669},{"text":"Great. Thank you so much for your Alright. help, Darcy. Lovely. No problem. Have a lovely day.","start_word":297,"end_word":313,"sentiment":"positive","sentiment_score":0.4366985261440277},{"text":"You too. Thank Bye. you. Bye.","start_word":314,"end_word":319,"sentiment":"neutral","sentiment_score":0.23668114840984344}],"average":{"sentiment":"neutral","sentiment_score":0.05686959825569768}}}}