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Thanks. Please stay on the line. Hello, Raspy. I'm good, Marissa. How are you? Yes. So I just was ringing to let you know that I've transferred those that funds at 2 and a half grand. So you should see yeah. You're okay. No worries at all. Alright. Well, thank you so much for your help. Thank you so much for your help. You're a legend. I hope Alright. Thanks, sir. 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you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello, Raspy. I'm good, Marissa.\n\nHow are you? Yes. So I just was ringing to let you know that I've transferred those that funds at 2 and a half grand. So you should see yeah. You're okay.\n\nNo worries at all. Alright. Well, thank you so much for your help. Thank you so much for your help. You're a legend.\n\nI hope Alright. Thanks, sir. Cheers.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.005827971588587388},{"text":"Thanks.","start":15.12,"end":15.62,"sentiment":"positive","sentiment_score":0.4397478699684143},{"text":"Please stay on the line.","start":15.945,"end":17.405,"sentiment":"neutral","sentiment_score":0.23754827976226806},{"text":"Hello, Raspy.","start":30.68,"end":31.58,"sentiment":"neutral","sentiment_score":0.1712595820426941},{"text":"I'm good, Marissa.","start":35.0,"end":35.88,"sentiment":"positive","sentiment_score":0.5449065168698629}],"sentiment":"neutral","sentiment_score":0.13696205662563443,"num_words":27,"start":0.08,"end":35.88},{"sentences":[{"text":"How are you?","start":35.88,"end":36.62,"sentiment":"positive","sentiment_score":0.366217444340388},{"text":"Yes.","start":40.04,"end":40.44,"sentiment":"neutral","sentiment_score":0.10614746809005736},{"text":"So I just was ringing to let you know that I've transferred those that funds at 2 and a half grand.","start":40.44,"end":45.835,"sentiment":"neutral","sentiment_score":0.08731337973759287},{"text":"So you should see yeah.","start":46.375,"end":49.335,"sentiment":"neutral","sentiment_score":0.19944825470447541},{"text":"You're okay.","start":49.335,"end":50.315,"sentiment":"neutral","sentiment_score":0.2283986732363701}],"sentiment":"neutral","sentiment_score":0.1403881061123684,"num_words":32,"start":35.88,"end":50.315},{"sentences":[{"text":"No worries at all.","start":57.655,"end":58.77,"sentiment":"neutral","sentiment_score":0.12067839875817299},{"text":"Alright.","start":59.25,"end":59.75,"sentiment":"neutral","sentiment_score":0.20028889179229736},{"text":"Well, thank you so much for your help.","start":59.97,"end":62.07,"sentiment":"positive","sentiment_score":0.6036005988717079},{"text":"Thank you so much for your help.","start":74.985,"end":76.345,"sentiment":"positive","sentiment_score":0.6781590580940247},{"text":"You're a legend.","start":76.345,"end":77.245,"sentiment":"positive","sentiment_score":0.5895312428474426}],"sentiment":"positive","sentiment_score":0.5229354092608327,"num_words":23,"start":57.655,"end":77.245},{"sentences":[{"text":"I hope Alright.","start":77.705,"end":81.325005,"sentiment":"neutral","sentiment_score":0.19770070910453796},{"text":"Thanks, sir.","start":81.705,"end":82.425,"sentiment":"positive","sentiment_score":0.593403548002243},{"text":"Cheers.","start":82.425,"end":82.925,"sentiment":"positive","sentiment_score":0.6308846473693848}],"sentiment":"positive","sentiment_score":0.4017989784479141,"num_words":6,"start":77.705,"end":82.925}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa Urqui Financial.\n\nChannel 1: Thanks. Please stay on the line. Hello, Raspy.\n\nChannel 0: Hi. It's Larissa from Mercy. How are you going?\n\nChannel 1: I'm good, Marissa. How are you?\n\nChannel 0: Yeah. Good. That's a bit better. How can I help?\n\nChannel 1: Yes. So I just was ringing to let you know that I've transferred those that funds at 2 and a half grand. So you\n\nChannel 0: Perfect.\n\nChannel 1: should see yeah.\n\nChannel 0: Yeah.\n\nChannel 1: You're\n\nChannel 0: Well, today's\n\nChannel 1: okay.\n\nChannel 0: fry today's Friday, so I would suspect that I'll see that money land probably Monday, Tuesday next week.\n\nChannel 1: No worries at all. Alright. Well, thank you so\n\nChannel 0: I\n\nChannel 1: much for your help.\n\nChannel 0: No. That's okay. I'll pop in my diary to remind me to have a look next week. And once those the the money lands and I can see it in the account, I'll do that notice of intent document, and I will email you to let you know what needs to be done.\n\nChannel 1: Thank you so much for your help. You're a legend. I hope\n\nChannel 0: Not a problem at all, Ravi. It's my pleasure. You\n\nChannel 1: Alright.\n\nChannel 0: too.\n\nChannel 1: Thanks, sir. Cheers.\n\nChannel 0: Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.005827971588587388}],"sentiment":"neutral","sentiment_score":0.005827971588587388,"channel":1,"num_words":16,"start":0.08,"end":4.58},{"sentences":[{"text":"Larissa Urqui Financial.","start":8.8,"end":10.26,"sentiment":"neutral","sentiment_score":0.02213352732360363}],"sentiment":"neutral","sentiment_score":0.02213352732360363,"channel":0,"num_words":3,"start":8.8,"end":10.26},{"sentences":[{"text":"Thanks.","start":15.12,"end":15.62,"sentiment":"positive","sentiment_score":0.4397478699684143},{"text":"Please stay on the line.","start":15.945,"end":17.405,"sentiment":"neutral","sentiment_score":0.23754827976226806},{"text":"Hello, 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you?","start":35.88,"end":36.62,"sentiment":"positive","sentiment_score":0.366217444340388}],"sentiment":"positive","sentiment_score":0.4555619806051254,"channel":1,"num_words":6,"start":35.0,"end":36.62},{"sentences":[{"text":"Yeah.","start":36.954998,"end":37.274998,"sentiment":"neutral","sentiment_score":0.2747308015823364},{"text":"Good.","start":37.274998,"end":37.515,"sentiment":"positive","sentiment_score":0.5259028673171997},{"text":"That's a bit better.","start":37.515,"end":38.475,"sentiment":"positive","sentiment_score":0.3366234041750431},{"text":"How can I help?","start":38.475,"end":39.535,"sentiment":"neutral","sentiment_score":0.23475101962685585}],"sentiment":"neutral","sentiment_score":0.3086131364107132,"channel":0,"num_words":10,"start":36.954998,"end":39.535},{"sentences":[{"text":"Yes.","start":40.04,"end":40.44,"sentiment":"neutral","sentiment_score":0.10614746809005736},{"text":"So I just was ringing to let you know that I've transferred those that funds at 2 and a half grand.","start":40.44,"end":45.835,"sentiment":"neutral","sentiment_score":0.08731337973759287},{"text":"So you","start":46.375,"end":46.695,"sentiment":"neutral","sentiment_score":0.19881241023540497}],"sentiment":"neutral","sentiment_score":0.09738971929376324,"channel":1,"num_words":24,"start":40.04,"end":46.695},{"sentences":[{"text":"Perfect.","start":46.635,"end":47.135,"sentiment":"positive","sentiment_score":0.5069862008094788}],"sentiment":"positive","sentiment_score":0.5069862008094788,"channel":0,"num_words":1,"start":46.635,"end":47.135},{"sentences":[{"text":"should see yeah.","start":46.695,"end":49.335,"sentiment":"neutral","sentiment_score":0.19987215101718903}],"sentiment":"neutral","sentiment_score":0.19987215101718903,"channel":1,"num_words":3,"start":46.695,"end":49.335},{"sentences":[{"text":"Yeah.","start":49.210003,"end":49.530003,"sentiment":"neutral","sentiment_score":0.18547214567661283}],"sentiment":"neutral","sentiment_score":0.18547214567661283,"channel":0,"num_words":1,"start":49.210003,"end":49.530003},{"sentences":[{"text":"You're","start":49.335,"end":49.655,"sentiment":"neutral","sentiment_score":0.2286921590566635}],"sentiment":"neutral","sentiment_score":0.2286921590566635,"channel":1,"num_words":1,"start":49.335,"end":49.655},{"sentences":[{"text":"Well, today's","start":49.530003,"end":50.27,"sentiment":"neutral","sentiment_score":0.28161460906267166}],"sentiment":"neutral","sentiment_score":0.28161460906267166,"channel":0,"num_words":2,"start":49.530003,"end":50.27},{"sentences":[{"text":"okay.","start":49.815,"end":50.315,"sentiment":"neutral","sentiment_score":0.22810518741607663}],"sentiment":"neutral","sentiment_score":0.22810518741607663,"channel":1,"num_words":1,"start":49.815,"end":50.315},{"sentences":[{"text":"fry today's Friday, so I would suspect that I'll see that money land probably Monday, Tuesday next week.","start":50.33,"end":56.910004,"sentiment":"neutral","sentiment_score":0.020939790333310764}],"sentiment":"neutral","sentiment_score":0.020939790333310764,"channel":0,"num_words":18,"start":50.33,"end":56.910004},{"sentences":[{"text":"No worries at all.","start":57.655,"end":58.77,"sentiment":"neutral","sentiment_score":0.12067839875817299},{"text":"Alright.","start":59.25,"end":59.75,"sentiment":"neutral","sentiment_score":0.20028889179229736},{"text":"Well, thank you so","start":59.97,"end":61.010002,"sentiment":"positive","sentiment_score":0.5484741777181625}],"sentiment":"neutral","sentiment_score":0.31965546641084885,"channel":1,"num_words":9,"start":57.655,"end":61.010002},{"sentences":[{"text":"I","start":60.89,"end":61.155,"sentiment":"positive","sentiment_score":0.5827279090881348}],"sentiment":"positive","sentiment_score":0.5827279090881348,"channel":0,"num_words":1,"start":60.89,"end":61.155},{"sentences":[{"text":"much for your help.","start":61.010002,"end":62.07,"sentiment":"positive","sentiment_score":0.6587270200252533}],"sentiment":"positive","sentiment_score":0.6587270200252533,"channel":1,"num_words":4,"start":61.010002,"end":62.07},{"sentences":[{"text":"No.","start":62.355,"end":62.594997,"sentiment":"neutral","sentiment_score":-0.0032001733779907227},{"text":"That's okay.","start":62.594997,"end":63.155,"sentiment":"neutral","sentiment_score":0.044561101123690605},{"text":"I'll pop in my diary to remind me to have a look next week.","start":63.155,"end":66.455,"sentiment":"neutral","sentiment_score":0.0890352273625987},{"text":"And once those the the money lands and I can see it in the account, I'll do that notice of intent document, and I will email you to let you know what needs to be done.","start":66.515,"end":74.534996,"sentiment":"neutral","sentiment_score":0.054032159658769764}],"sentiment":"neutral","sentiment_score":0.06184099923889592,"channel":0,"num_words":53,"start":62.355,"end":74.534996},{"sentences":[{"text":"Thank you so much for your help.","start":74.985,"end":76.345,"sentiment":"positive","sentiment_score":0.6781590580940247},{"text":"You're a legend.","start":76.345,"end":77.245,"sentiment":"positive","sentiment_score":0.5895312428474426},{"text":"I hope","start":77.705,"end":78.365005,"sentiment":"neutral","sentiment_score":0.13386397063732147}],"sentiment":"positive","sentiment_score":0.5652862563729286,"channel":1,"num_words":12,"start":74.985,"end":78.365005},{"sentences":[{"text":"Not a problem at all, Ravi.","start":77.96,"end":79.4,"sentiment":"neutral","sentiment_score":0.3179776618878047},{"text":"It's my pleasure.","start":79.4,"end":80.22,"sentiment":"positive","sentiment_score":0.6351828177769979},{"text":"You","start":80.76,"end":81.0,"sentiment":"neutral","sentiment_score":0.30926164984703064}],"sentiment":"positive","sentiment_score":0.41226760745048524,"channel":0,"num_words":10,"start":77.96,"end":81.0},{"sentences":[{"text":"Alright.","start":80.825005,"end":81.325005,"sentiment":"neutral","sentiment_score":0.32537418603897095}],"sentiment":"neutral","sentiment_score":0.32537418603897095,"channel":1,"num_words":1,"start":80.825005,"end":81.325005},{"sentences":[{"text":"too.","start":81.0,"end":81.5,"sentiment":"neutral","sentiment_score":0.3090275526046753}],"sentiment":"neutral","sentiment_score":0.3090275526046753,"channel":0,"num_words":1,"start":81.0,"end":81.5},{"sentences":[{"text":"Thanks, sir.","start":81.705,"end":82.425,"sentiment":"positive","sentiment_score":0.593403548002243},{"text":"Cheers.","start":82.425,"end":82.925,"sentiment":"positive","sentiment_score":0.6308846473693848}],"sentiment":"positive","sentiment_score":0.6058972477912903,"channel":1,"num_words":3,"start":81.705,"end":82.925},{"sentences":[{"text":"Have a good one.","start":84.36,"end":85.340004,"sentiment":"positive","sentiment_score":0.6444147080183029},{"text":"Bye.","start":85.4,"end":85.9,"sentiment":"neutral","sentiment_score":0.19495537877082825}],"sentiment":"positive","sentiment_score":0.554522842168808,"channel":0,"num_words":5,"start":84.36,"end":85.9}]},"summary":{"result":"success","short":"A representative from Mercy Financial, Larissa, calls a customer named Marissa to inform her that she has transferred $ 2.5 to her account and that she will email her about what needs to be done. Larissa also reminds Marissa that she will be looking out for the money on Monday or Tuesday and promises to remind her of the process."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Larissa Urqui Financial.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.009966774843633177},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.4397478699684143},{"text":"Please stay on the line. Hello, Raspy. Hi. It's Larissa from Mercy. How are you going?","start_word":20,"end_word":35,"sentiment":"neutral","sentiment_score":0.23170143365859985},{"text":"I'm good, Marissa. How are you?","start_word":36,"end_word":41,"sentiment":"positive","sentiment_score":0.4780987203121186},{"text":"Yeah.","start_word":42,"end_word":42,"sentiment":"neutral","sentiment_score":0.2747308015823364},{"text":"Good. That's a bit better.","start_word":43,"end_word":47,"sentiment":"positive","sentiment_score":0.3931146264076233},{"text":"How can I help? Yes. So I just was ringing to let you know that I've transferred those that funds at 2 and a half grand.","start_word":48,"end_word":73,"sentiment":"neutral","sentiment_score":0.11469632387161256},{"text":"So you Perfect.","start_word":74,"end_word":76,"sentiment":"positive","sentiment_score":0.35289931297302246},{"text":"should see yeah. Yeah. You're Well, today's okay. fry today's Friday, so I would suspect that I'll see that money land probably Monday, Tuesday next week. No worries at all. Alright.","start_word":77,"end_word":107,"sentiment":"neutral","sentiment_score":0.11288021504878998},{"text":"Well, thank you so I much for your help.","start_word":108,"end_word":116,"sentiment":"positive","sentiment_score":0.576356828212738},{"text":"No. That's okay. I'll pop in my diary to remind me to have a look next week. And once those the the money lands and I can see it in the account, I'll do that notice of intent document, and I will email you to let you know what needs to be done.","start_word":117,"end_word":169,"sentiment":"neutral","sentiment_score":0.061229705810546875},{"text":"Thank you so much for your help. You're a legend.","start_word":170,"end_word":179,"sentiment":"positive","sentiment_score":0.637980580329895},{"text":"I hope Not a problem at all, Ravi.","start_word":180,"end_word":187,"sentiment":"neutral","sentiment_score":0.3024083375930786},{"text":"It's my pleasure.","start_word":188,"end_word":190,"sentiment":"positive","sentiment_score":0.628903865814209},{"text":"You Alright. too.","start_word":191,"end_word":193,"sentiment":"neutral","sentiment_score":0.3172398805618286},{"text":"Thanks, sir. Cheers. Have a good one.","start_word":194,"end_word":200,"sentiment":"positive","sentiment_score":0.620269775390625},{"text":"Bye.","start_word":201,"end_word":201,"sentiment":"neutral","sentiment_score":0.26007020473480225}],"average":{"sentiment":"neutral","sentiment_score":0.22341031806413517}}}}