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This is Jay. Here with Collin. Sorry. Yeah.\n\nWhat was it regarding? Sorry. Yeah. Like, what was it regarding, though? Sorry.\n\nI'm not quite understanding. Have you spoken to Adam about this before? Yep. And what was did he want to go through with it? Yep.\n\nYeah. No worries. Could I get you to send an email, please, if that's okay? 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This is Jay.\n\nChannel 0: Yes. Good afternoon. I'm looking for Adam.\n\nChannel 1: Here with Collin. Sorry.\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Yeah. What was it regarding? Sorry.\n\nChannel 0: Yeah. We're just presenting cybersecurity with him.\n\nChannel 1: Yeah. Like, what was it regarding, though? Sorry. I'm not quite understanding.\n\nChannel 0: Oh, we would like to present cybersecurity with Adam. So can you able to transfer the call?\n\nChannel 1: Have you spoken to Adam about this before?\n\nChannel 0: Yes.\n\nChannel 1: Yep. And what was did he want to go through with it?\n\nChannel 0: He requested to call him back because, unfortunately, last time I called him, he's I caught him on He's busy at the moment. So\n\nChannel 1: Yep.\n\nChannel 0: can you turn this call to him?\n\nChannel 1: Yeah. No worries. Could I get you to send an email, please, if that's okay? 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worries.","start":59.730003,"end":60.13,"sentiment":"neutral","sentiment_score":0.08716939389705658},{"text":"Could I get you to send an email, please, if that's okay?","start":60.13,"end":62.29,"sentiment":"neutral","sentiment_score":0.07039003912359476},{"text":"He's just asking me to take any calls today to send him as an email.","start":62.29,"end":65.35,"sentiment":"neutral","sentiment_score":0.03207957322398822}],"sentiment":"neutral","sentiment_score":0.051551976303259535,"channel":1,"num_words":30,"start":59.570004,"end":65.35},{"sentences":[{"text":"But can you able to transfer this call?","start":65.55,"end":67.73,"sentiment":"neutral","sentiment_score":0.016828065738081932}],"sentiment":"neutral","sentiment_score":0.016828065738081932,"channel":0,"num_words":8,"start":65.55,"end":67.73}]},"summary":{"result":"success","short":"A representative from Collin AI is trying to present cybersecurity to Adam, but is having trouble understanding Adam's request. The representative asks the caller to transfer the call to Adam via email, but Adam is busy and requests that the call be transferred to Adam via phone call. The representative agrees to send an email and asks for Adam to send a call back as an email."},"intents":{"segments":[{"text":"We're just presenting cybersecurity with him. Yeah.","start_word":26,"end_word":32,"intents":[{"intent":"Present cybersecurity with adam","confidence_score":0.5364934}]},{"text":"So can you able to transfer the call? Have you spoken to Adam about this before? Yes. Yep.","start_word":53,"end_word":70,"intents":[{"intent":"Transfer call","confidence_score":0.2860577}]},{"text":"Could I get you to send an email, please, if that's okay?","start_word":117,"end_word":128,"intents":[{"intent":"Send an email","confidence_score":0.020925727}]}]},"sentiments":{"segments":[{"text":"Complete. This is Jay. Yes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.2560412287712097},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4922318160533905},{"text":"I'm looking for Adam. Here with Collin. Sorry. Mary from Vigilance AI. Yeah. What was it regarding? Sorry. Yeah. We're just presenting cybersecurity with him. Yeah. Like, what was it regarding, though? Sorry. I'm not quite understanding. Oh, we would like to present cybersecurity with Adam. So can you able to transfer the call? Have you spoken to Adam about this before? Yes. Yep. And what was did he want to go through with it? He requested to call him back because, unfortunately, last time I called him, he's I caught him on He's busy at the moment. So Yep. can you turn this call to him? Yeah. No worries. Could I get you to send an email, please, if that's okay? He's just asking me to take any calls today to send him as an email. But can you able to transfer this call?","start_word":7,"end_word":151,"sentiment":"neutral","sentiment_score":-0.032307256013154984}],"average":{"sentiment":"neutral","sentiment_score":-0.014342420630984835}}}}