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The agent tries to find the customer's contact information but is unsuccessful and suggests the customer leave a message. The call ends with the agent promising to call back at a later date."},"intents":{"segments":[{"text":"I'm looking for a Mateo. Not Mateo.","start_word":21,"end_word":27,"intents":[{"intent":"Leaving mateo","confidence_score":0.021172605}]},{"text":"I'm looking for a Mateo. Not Mateo. I don't have this person here. Can you can you say the name again?","start_word":21,"end_word":41,"intents":[{"intent":"Requesting mateo's name","confidence_score":0.0007833015}]},{"text":"I don't have this person here. Can you can you say the name again? I'll just have a look. Oh, yes.","start_word":28,"end_word":48,"intents":[{"intent":"Unknown","confidence_score":0.00093315827}]},{"text":"I'll I'll try to call him back in a later date. Thank you.","start_word":124,"end_word":136,"intents":[{"intent":"Trying to call back later","confidence_score":0.024382738}]}]},"sentiments":{"segments":[{"text":"AI is taking notes. Hello. This is Joe Jent recruitment, a I IT. How can I help you? Oh, hi. Yes. I'm looking for a Mateo. Not Mateo. I don't have this person here. Can you can you say the name again? I'll just have a look. Oh, yes. Sorry. Matthew Nello. Matthew Nieto. Okay. Yeah. He is actually on leave until the week after. Oh. So Oh, if that's you why wanted it to is. reach him now, you only have email, but he will not report. He's yeah. He's on leave at the moment for the next week as well. Oh, gotcha, Anything mate. I'm sorry. you need to have, like, message so I can take a message? Or It's all good. I'll I'll try to call him back in a later date.","start_word":0,"end_word":134,"sentiment":"neutral","sentiment_score":-0.04069124534726143},{"text":"Thank you.","start_word":135,"end_word":136,"sentiment":"positive","sentiment_score":0.43593829870224},{"text":"alright. Sure. Alright. Bye.","start_word":137,"end_word":140,"sentiment":"neutral","sentiment_score":0.18539637327194217}],"average":{"sentiment":"neutral","sentiment_score":-0.022967936226685123}}}}