{"metadata":{"transaction_key":"deprecated","request_id":"019e00f8-58b0-79d1-a11f-dfdc2db76c56","sha256":"ef47d7f7ef12f6e3447cd69ff24721f7f383437466063e1bd29f02ae815d13a4","created":"2026-05-07T05:45:38.527Z","duration":685.43994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1838,"output_tokens":91},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2121,"output_tokens":2126},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2121,"output_tokens":96}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today? Okay. Okay. I see. Mhmm. We'll have a look on that one, but it's possible that I'm the one who's going to check your address on our end. Yeah. Yeah. Can I get your full address, please? Yeah. 7 17. Mhmm. 701. Mhmm. Yes. One sorry? 10? Can you spell it for me? T h o M. Yeah. So Unit 701, mhmm, slash 1, P E N C H. Okay. The letter mhmm. Mhmm. Mhmm. Okay. Mhmm. Okay. Mhmm. Okay. Got it. Is it ever 10th Avenue, Unit 701 Slash 1 10th mhmm. 10th Avenue, Palm Beach, Q L D 42 21. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, the address is available under Supa Network. So if if you like to proceed to signing up with our service Mhmm. Yeah. You can proceed signing up via our website. Then once we receive the order, we'll then process it within twenty four hours. K. Yeah. If you don't have the router, yeah, you'll be needing a new one. Mhmm. Okay. So the router should be have optic fiber compatible with optic fiber upgrade connection for you to establish a connection because it should have a PPPoE authentication like the available routers. Mhmm. Mhmm. Yeah. Can you tell me the make and model of the router? Mhmm. Sure. Mhmm. Keep the link. Sorry? Archer Sorry. A x. Mhmm. Yeah. Yeah. Sorry. It's the billing archer AX. And the number? 87 3. 873. Mhmm. 73. Okay. Is it okay if I put you on hold? Let me just check the router. Okay. It looks fine. Mhmm. Okay. Yeah. Okay. So yeah. Can you check if it's working? Okay. But it has a indicator light, means that it's turned on. Okay. Yeah. Yeah. No worries. And can you also see, like, a modem mounted on your wall? Can you also see, like, a black modem on your wall mounted? Mhmm. Yeah. Mhmm. Okay. I see. How about other modem mounted on your wall the NTD box other box? Like a block box. Mhmm. Yeah. Mhmm. Yeah. Yeah. That's correct. That is the NTT box on where will you connect the router for it to establish a connection. Okay. Let me just put you on hold to check the router's compatibility. Hang on. Hello? Yes. So after thank you for waiting. After checking the router, it says here that it's compatible because it support PPPoE authentication. So we can manually configure it. But there is some cases that for some reason, the router is not configuring right even though you entered the credentials correctly. So we just have to check it first. Mhmm. Yeah. You can purchase one from us. Yeah. That's correct. Right. Mhmm. Yeah. So if you choose the six month contract, we have a free router. But please do note that if ever you'll be cancelling within the contract term, you'll be paying for the price of the router and the and the cancellation fee, if ever. Okay. Mhmm. Yeah. Yeah. Sure. Yeah. So kindly place an order via our website. Choose the plan speed that you want and Mhmm. And the free router, then the contract term. Then once we receive the order successfully and the upfront payment is settled, we'll then proceed with activating it within twenty four hours. Mhmm. Then yeah. And please also do know that for the router, it will take three to five business days, their address. Then once the route, if ever, that your own router is not working. Actually, we do just a door to door deliver. No pickup. Yeah. Okay. Thank you also. Bye. Have a great day.","confidence":0.9941406,"words":[{"word":"hello","start":1.76,"end":2.24,"confidence":0.9916992,"punctuated_word":"Hello.","sentiment":"positive","sentiment_score":0.3695162534713745},{"word":"good","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6234739422798157},{"word":"afternoon","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5870262384414673},{"word":"this","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.5093687176704407},{"word":"is","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5601553320884705},{"word":"maureen","start":3.6,"end":4.1,"confidence":0.7207031,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.6177221536636353},{"word":"from","start":4.48,"end":4.96,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5797442197799683},{"word":"ertol","start":4.96,"end":5.3599997,"confidence":0.4156901,"punctuated_word":"Ertol","sentiment":"positive","sentiment_score":0.499291479587555},{"word":"tech","start":5.3599997,"end":5.68,"confidence":0.94921875,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.5786758661270142},{"word":"support","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.5306044816970825},{"word":"how","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5729157328605652},{"word":"can","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5786522626876831},{"word":"i","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5419610142707825},{"word":"assist","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.47874078154563904},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5171418786048889},{"word":"today","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4324358105659485},{"word":"okay","start":14.465,"end":14.965,"confidence":0.82177734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03977171331644058},{"word":"okay","start":25.425,"end":25.664999,"confidence":0.7697754,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07206225395202637},{"word":"i","start":25.664999,"end":25.825,"confidence":0.7915039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.045816097408533096},{"word":"see","start":25.825,"end":26.325,"confidence":0.9921875,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.02252507209777832},{"word":"mhmm","start":27.1,"end":27.6,"confidence":0.9954834,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06605083495378494},{"word":"we'll","start":32.86,"end":33.260002,"confidence":0.93896484,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.15471994876861572},{"word":"have","start":33.260002,"end":33.66,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1389896720647812},{"word":"a","start":33.66,"end":33.82,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15490680932998657},{"word":"look","start":33.82,"end":34.06,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.14449277520179749},{"word":"on","start":34.06,"end":34.3,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.14223405718803406},{"word":"that","start":34.3,"end":34.54,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1482601761817932},{"word":"one","start":34.54,"end":34.86,"confidence":0.7780762,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.15806537866592407},{"word":"but","start":34.86,"end":35.36,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10391080379486084},{"word":"it's","start":36.54,"end":36.78,"confidence":0.98583984,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.19642364978790283},{"word":"possible","start":36.78,"end":37.28,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.22212380170822144},{"word":"that","start":37.74,"end":38.24,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21225371956825256},{"word":"i'm","start":39.34,"end":39.58,"confidence":0.9824219,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17525207996368408},{"word":"the","start":39.58,"end":39.739998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21117305755615232},{"word":"one","start":39.739998,"end":39.9,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.18794499337673187},{"word":"who's","start":39.9,"end":40.3,"confidence":0.93188477,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.14669746160507202},{"word":"going","start":40.3,"end":40.54,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.14311516284942627},{"word":"to","start":40.54,"end":40.7,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1287834346294403},{"word":"check","start":40.7,"end":40.940002,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.08433931320905685},{"word":"your","start":40.940002,"end":41.42,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13882097601890564},{"word":"address","start":41.42,"end":41.92,"confidence":0.9838867,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.14071178436279297},{"word":"on","start":42.835,"end":43.075,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.029432523995637897},{"word":"our","start":43.075,"end":43.235,"confidence":0.55078125,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06178733706474304},{"word":"end","start":43.235,"end":43.475,"confidence":0.98999023,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.053240060806274414},{"word":"yeah","start":43.475,"end":43.975,"confidence":0.74853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07462847232818604},{"word":"yeah","start":44.755,"end":45.255,"confidence":0.7241211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.037317026406526566},{"word":"can","start":45.395,"end":45.635,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.006454631686210632},{"word":"i","start":45.635,"end":45.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.001612197607755661},{"word":"get","start":45.715,"end":45.875,"confidence":0.86865234,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.005759943276643753},{"word":"your","start":45.875,"end":46.114998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.001706484705209732},{"word":"full","start":46.114998,"end":46.275,"confidence":0.9951172,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.033360403031110764},{"word":"address","start":46.275,"end":46.675,"confidence":0.9975586,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.003033023327589035},{"word":"please","start":46.675,"end":46.995,"confidence":0.98999023,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.010454822331666946},{"word":"yeah","start":46.995,"end":47.495,"confidence":0.8952637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014785746112465858},{"word":"7","start":49.795,"end":50.195,"confidence":0.47802734,"punctuated_word":"7","sentiment":"neutral","sentiment_score":-0.000471385195851326},{"word":"17","start":50.595,"end":51.095,"confidence":0.8461914,"punctuated_word":"17.","sentiment":"neutral","sentiment_score":0.003994160331785679},{"word":"mhmm","start":51.475,"end":51.975,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.00991151388734579},{"word":"701","start":54.72,"end":55.86,"confidence":0.9436035,"punctuated_word":"701.","sentiment":"neutral","sentiment_score":-0.0315033495426178},{"word":"mhmm","start":55.92,"end":56.42,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.006072268821299076},{"word":"yes","start":59.04,"end":59.54,"confidence":0.7453613,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.010050811804831028},{"word":"one","start":61.44,"end":61.6,"confidence":0.9770508,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.002010798081755638},{"word":"sorry","start":63.6,"end":64.1,"confidence":0.84765625,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.01269802637398243},{"word":"10","start":64.24,"end":64.74,"confidence":0.81103516,"punctuated_word":"10?","sentiment":"neutral","sentiment_score":-0.0004865787923336029},{"word":"can","start":69.134995,"end":69.375,"confidence":0.54833984,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.003698915243148804},{"word":"you","start":69.375,"end":69.534996,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0071974098682403564},{"word":"spell","start":69.534996,"end":69.854996,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":-0.001244325190782547},{"word":"it","start":69.854996,"end":70.335,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00371389277279377},{"word":"for","start":70.335,"end":70.494995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.003180544823408127},{"word":"me","start":70.494995,"end":70.994995,"confidence":0.99853516,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.003091416321694851},{"word":"t","start":75.935,"end":76.335,"confidence":0.52734375,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.00697980634868145},{"word":"h","start":76.335,"end":76.814995,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.0006884261965751648},{"word":"o","start":76.814995,"end":77.134995,"confidence":0.52001953,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.0028650937601923943},{"word":"m","start":77.134995,"end":77.634995,"confidence":0.89282227,"punctuated_word":"M.","sentiment":"neutral","sentiment_score":0.006621292792260647},{"word":"yeah","start":85.52,"end":86.02,"confidence":0.9680176,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005968150682747364},{"word":"so","start":86.24,"end":86.64,"confidence":0.9038086,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008737044408917427},{"word":"unit","start":86.64,"end":87.14,"confidence":0.9838867,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.01241213083267212},{"word":"701","start":87.44,"end":88.56,"confidence":0.93033856,"punctuated_word":"701,","sentiment":"neutral","sentiment_score":-0.0015546451322734356},{"word":"mhmm","start":88.56,"end":89.06,"confidence":0.9963379,"punctuated_word":"mhmm,","sentiment":"neutral","sentiment_score":-0.007035580929368734},{"word":"slash","start":89.36,"end":89.84,"confidence":0.9951172,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":-0.01317585539072752},{"word":"1","start":89.84,"end":90.34,"confidence":0.6713867,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":-0.0020931148901581764},{"word":"p","start":95.36,"end":95.86,"confidence":0.7583008,"punctuated_word":"P","sentiment":"neutral","sentiment_score":-0.005165614187717438},{"word":"e","start":95.92,"end":96.32,"confidence":0.9980469,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.0019717123359441757},{"word":"n","start":96.32,"end":96.64,"confidence":0.9873047,"punctuated_word":"N","sentiment":"neutral","sentiment_score":-0.004068486392498016},{"word":"c","start":96.64,"end":96.88,"confidence":0.8432617,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.004504773765802383},{"word":"h","start":96.88,"end":97.245,"confidence":0.9863281,"punctuated_word":"H.","sentiment":"neutral","sentiment_score":-0.0013666502200067043},{"word":"okay","start":97.485,"end":97.985,"confidence":0.9824219,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0017701517790555954},{"word":"the","start":102.365005,"end":102.525,"confidence":0.43945312,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.011148331686854362},{"word":"letter","start":102.525,"end":102.765,"confidence":0.8803711,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.010245414450764656},{"word":"mhmm","start":103.005005,"end":103.505005,"confidence":0.9818115,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.012027743272483349},{"word":"mhmm","start":103.645004,"end":104.145004,"confidence":0.96069336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0077417343854904175},{"word":"mhmm","start":107.725006,"end":108.225006,"confidence":0.8568115,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04326530545949936},{"word":"okay","start":112.9,"end":113.4,"confidence":0.80249023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020674683153629303},{"word":"mhmm","start":114.74,"end":115.24,"confidence":0.98254395,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012266533449292185},{"word":"okay","start":116.259995,"end":116.759995,"confidence":0.9316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007881596684455872},{"word":"mhmm","start":118.5,"end":118.979996,"confidence":0.8996582,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011650805361568928},{"word":"okay","start":118.979996,"end":119.479996,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02561371959745884},{"word":"got","start":119.54,"end":119.78,"confidence":0.9921875,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.05152701213955879},{"word":"it","start":119.78,"end":120.28,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04035938158631325},{"word":"is","start":120.5,"end":120.74,"confidence":0.8691406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.020795278251171112},{"word":"it","start":120.74,"end":121.24,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01726870983839035},{"word":"ever","start":121.38,"end":121.7,"confidence":0.16552734,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.027018221095204353},{"word":"10th","start":121.7,"end":122.2,"confidence":0.7314453,"punctuated_word":"10th","sentiment":"neutral","sentiment_score":0.019818082451820377},{"word":"avenue","start":122.259995,"end":122.759995,"confidence":0.8869629,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":0.01504402607679367},{"word":"unit","start":123.06,"end":123.56,"confidence":0.99609375,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.012787088751792908},{"word":"701","start":123.86,"end":125.08,"confidence":0.9785156,"punctuated_word":"701","sentiment":"neutral","sentiment_score":0.015937335789203644},{"word":"slash","start":126.015,"end":126.335,"confidence":0.99902344,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":0.010382326319813728},{"word":"1","start":126.335,"end":126.835,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.00557384081184864},{"word":"10th","start":126.895,"end":127.295,"confidence":0.84716797,"punctuated_word":"10th","sentiment":"neutral","sentiment_score":0.008748412132263184},{"word":"mhmm","start":127.854996,"end":128.355,"confidence":0.9805908,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.01597919873893261},{"word":"10th","start":129.295,"end":129.69499,"confidence":0.97802734,"punctuated_word":"10th","sentiment":"neutral","sentiment_score":0.022526100277900696},{"word":"avenue","start":129.69499,"end":130.19499,"confidence":0.970459,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":0.01676623523235321},{"word":"palm","start":130.415,"end":130.815,"confidence":0.99902344,"punctuated_word":"Palm","sentiment":"neutral","sentiment_score":0.03242412954568863},{"word":"beach","start":130.815,"end":131.295,"confidence":0.8935547,"punctuated_word":"Beach,","sentiment":"neutral","sentiment_score":0.01903240382671356},{"word":"q","start":131.295,"end":131.535,"confidence":0.96777344,"punctuated_word":"Q","sentiment":"neutral","sentiment_score":0.02729387953877449},{"word":"l","start":131.535,"end":131.775,"confidence":0.9194336,"punctuated_word":"L","sentiment":"neutral","sentiment_score":0.019072510302066803},{"word":"d","start":131.775,"end":132.275,"confidence":0.99902344,"punctuated_word":"D","sentiment":"neutral","sentiment_score":0.020885057747364044},{"word":"42","start":132.655,"end":133.295,"confidence":0.9460449,"punctuated_word":"42","sentiment":"neutral","sentiment_score":0.020633414387702945},{"word":"21","start":133.295,"end":134.19499,"confidence":0.99975586,"punctuated_word":"21.","sentiment":"neutral","sentiment_score":0.02533099427819252},{"word":"okay","start":136.095,"end":136.595,"confidence":0.876709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04716983810067177},{"word":"is","start":136.895,"end":137.055,"confidence":0.94628906,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.030010823160409927},{"word":"it","start":137.055,"end":137.215,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04238958656787872},{"word":"okay","start":137.215,"end":137.375,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.044522419571876526},{"word":"if","start":137.375,"end":137.535,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04621019214391709},{"word":"i","start":137.535,"end":137.69499,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02725057676434517},{"word":"put","start":137.69499,"end":137.855,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.00970832258462906},{"word":"you","start":137.855,"end":137.935,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013045214116573334},{"word":"on","start":137.935,"end":138.095,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0022671446204185486},{"word":"hold","start":138.095,"end":138.255,"confidence":0.9995117,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.014203578233718872},{"word":"let","start":138.255,"end":138.415,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02931070327758789},{"word":"me","start":138.415,"end":138.575,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014277700334787369},{"word":"just","start":138.575,"end":138.815,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.018973510712385178},{"word":"check","start":138.815,"end":139.055,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.035027675330638885},{"word":"the","start":139.055,"end":139.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015283908694982529},{"word":"address","start":139.215,"end":139.71,"confidence":0.9995117,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.0348675474524498},{"word":"okay","start":141.47,"end":141.79001,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09604443609714508},{"word":"hang","start":141.79001,"end":142.03001,"confidence":0.99609375,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.07076500356197357},{"word":"on","start":142.03001,"end":142.53001,"confidence":0.9941406,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.06536582112312317},{"word":"hello","start":190.875,"end":191.375,"confidence":0.7746582,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07633893191814423},{"word":"yes","start":193.19499,"end":193.595,"confidence":0.9890137,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.3203904330730438},{"word":"thank","start":193.595,"end":193.75499,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5580854415893555},{"word":"you","start":193.75499,"end":193.915,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5532433390617371},{"word":"for","start":193.915,"end":194.155,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5869832038879395},{"word":"waiting","start":194.155,"end":194.655,"confidence":0.99902344,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.5874830484390259},{"word":"so","start":194.715,"end":195.19499,"confidence":0.99902344,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.37411120533943176},{"word":"after","start":195.19499,"end":195.595,"confidence":0.98095703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.30325084924697876},{"word":"checking","start":195.595,"end":195.915,"confidence":0.99609375,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.3166322708129883},{"word":"the","start":195.915,"end":196.155,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25874555110931396},{"word":"address","start":196.155,"end":196.655,"confidence":0.9538574,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.22675645351409912},{"word":"the","start":197.275,"end":197.435,"confidence":0.52978516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25700828433036804},{"word":"address","start":197.435,"end":197.83499,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.2208043485879898},{"word":"is","start":197.83499,"end":197.995,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2945227324962616},{"word":"available","start":197.995,"end":198.495,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.27502819895744324},{"word":"under","start":198.555,"end":198.875,"confidence":0.9760742,"punctuated_word":"under","sentiment":"positive","sentiment_score":0.4011010527610779},{"word":"supa","start":198.875,"end":199.19499,"confidence":0.91503906,"punctuated_word":"Supa","sentiment":"positive","sentiment_score":0.34986811876296997},{"word":"network","start":199.19499,"end":199.69499,"confidence":0.7709961,"punctuated_word":"Network.","sentiment":"positive","sentiment_score":0.40337783098220825},{"word":"so","start":200.48999,"end":200.98999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2129431962966919},{"word":"if","start":201.53,"end":202.03,"confidence":0.9370117,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2137189209461212},{"word":"if","start":202.65,"end":202.89,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20726433396339417},{"word":"you","start":202.89,"end":203.04999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23306965827941897},{"word":"like","start":203.04999,"end":203.29,"confidence":0.89746094,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.19025230407714844},{"word":"to","start":203.29,"end":203.37,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22771304845809937},{"word":"proceed","start":203.37,"end":203.84999,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.3198474049568176},{"word":"to","start":203.84999,"end":204.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.31793728470802307},{"word":"signing","start":204.09,"end":204.48999,"confidence":0.99902344,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.22263352572917935},{"word":"up","start":204.48999,"end":204.97,"confidence":0.99121094,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.21768884360790253},{"word":"with","start":204.97,"end":205.47,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.27132532000541687},{"word":"our","start":205.84999,"end":205.92499,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08372288197278976},{"word":"service","start":205.92499,"end":206.0,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.12217791378498076},{"word":"mhmm","start":206.25,"end":206.75,"confidence":0.989624,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.13173991441726685},{"word":"yeah","start":214.89,"end":215.385,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.26226261258125305},{"word":"you","start":215.86499,"end":215.94499,"confidence":0.95947266,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2671060860157013},{"word":"can","start":215.94499,"end":216.185,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.27089765667915344},{"word":"proceed","start":216.185,"end":216.58499,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.3184521794319153},{"word":"signing","start":216.58499,"end":216.905,"confidence":0.99902344,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.24599823355674744},{"word":"up","start":216.905,"end":217.14499,"confidence":0.8647461,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2671988010406494},{"word":"via","start":217.14499,"end":217.465,"confidence":0.9970703,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.2634909451007843},{"word":"our","start":217.465,"end":217.625,"confidence":0.7714844,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.27950918674468994},{"word":"website","start":217.625,"end":218.125,"confidence":0.9440918,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.2885966897010803},{"word":"then","start":218.58499,"end":218.905,"confidence":0.9970703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.22738830745220184},{"word":"once","start":218.905,"end":219.22499,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2220766246318817},{"word":"we","start":219.22499,"end":219.465,"confidence":0.9658203,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2611532211303711},{"word":"receive","start":219.465,"end":219.965,"confidence":0.98291016,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.24628320336341855},{"word":"the","start":220.265,"end":220.58499,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24049511551856995},{"word":"order","start":220.58499,"end":221.08499,"confidence":0.99609375,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.2353127598762512},{"word":"we'll","start":221.305,"end":221.545,"confidence":0.9016113,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2836941182613373},{"word":"then","start":221.545,"end":221.78499,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.23362775146961212},{"word":"process","start":221.78499,"end":222.185,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.24220344424247744},{"word":"it","start":222.185,"end":222.345,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2826951742172241},{"word":"within","start":222.345,"end":222.745,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.2386164516210556},{"word":"twenty","start":222.745,"end":223.14499,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.2650052011013031},{"word":"four","start":223.14499,"end":223.305,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.24407200515270233},{"word":"hours","start":223.305,"end":223.805,"confidence":1.0,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.20372915267944336},{"word":"k","start":225.86499,"end":226.36499,"confidence":0.89624023,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.01484108716249466},{"word":"yeah","start":227.86499,"end":228.36499,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010320210829377174},{"word":"if","start":228.50499,"end":228.665,"confidence":0.9892578,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.047560159116983414},{"word":"you","start":228.665,"end":228.825,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06061394885182381},{"word":"don't","start":228.825,"end":228.985,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.058730483055114746},{"word":"have","start":228.985,"end":229.22499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07379494607448578},{"word":"the","start":229.22499,"end":229.465,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0960480123758316},{"word":"router","start":229.465,"end":229.965,"confidence":0.8823242,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.07132202386856079},{"word":"yeah","start":230.105,"end":230.605,"confidence":0.95458984,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.07663919031620026},{"word":"you'll","start":231.54001,"end":231.78,"confidence":0.94628906,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.07286977022886276},{"word":"be","start":231.78,"end":232.02,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07639981806278229},{"word":"needing","start":232.02,"end":232.42,"confidence":0.9970703,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":-0.057512495666742325},{"word":"a","start":232.42,"end":232.58,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06953951716423035},{"word":"new","start":232.58,"end":232.74,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06757909059524536},{"word":"one","start":232.74,"end":233.24,"confidence":0.99853516,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0741504356265068},{"word":"mhmm","start":245.905,"end":246.405,"confidence":0.8859863,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006681297905743122},{"word":"okay","start":246.465,"end":246.965,"confidence":0.96240234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03405377268791199},{"word":"so","start":247.025,"end":247.525,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03984604403376579},{"word":"the","start":247.585,"end":247.825,"confidence":0.8671875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05899643525481224},{"word":"router","start":247.825,"end":248.325,"confidence":0.9707031,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03301813080906868},{"word":"should","start":248.385,"end":248.545,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.10310755670070648},{"word":"be","start":248.545,"end":249.045,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06738872826099396},{"word":"have","start":251.185,"end":251.585,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07377658039331436},{"word":"optic","start":251.585,"end":251.985,"confidence":0.6147461,"punctuated_word":"optic","sentiment":"neutral","sentiment_score":0.04175455868244171},{"word":"fiber","start":251.985,"end":252.485,"confidence":0.99902344,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.05070258677005768},{"word":"compatible","start":252.865,"end":253.365,"confidence":1.0,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.0611882284283638},{"word":"with","start":253.505,"end":253.745,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11076103150844574},{"word":"optic","start":253.745,"end":254.145,"confidence":0.99902344,"punctuated_word":"optic","sentiment":"neutral","sentiment_score":0.04116666316986084},{"word":"fiber","start":254.145,"end":254.545,"confidence":1.0,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.05034809559583664},{"word":"upgrade","start":254.545,"end":255.025,"confidence":0.9873047,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.0959664136171341},{"word":"connection","start":255.025,"end":255.525,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.08128070086240768},{"word":"for","start":256.3,"end":256.38,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13055875897407532},{"word":"you","start":256.38,"end":256.46,"confidence":0.49047852,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1369973123073578},{"word":"to","start":256.46,"end":256.69998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12559480965137482},{"word":"establish","start":256.69998,"end":257.19998,"confidence":1.0,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.10672026127576828},{"word":"a","start":257.25998,"end":257.41998,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.114484004676342},{"word":"connection","start":257.41998,"end":257.9,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.09451737254858016},{"word":"because","start":257.9,"end":258.22,"confidence":0.7246094,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.1387598216533661},{"word":"it","start":258.22,"end":258.54,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15497955679893494},{"word":"should","start":258.54,"end":258.78,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.17263320088386536},{"word":"have","start":258.78,"end":259.1,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1288561969995499},{"word":"a","start":259.1,"end":259.25998,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10243738442659378},{"word":"pppoe","start":259.25998,"end":259.75998,"confidence":0.96276855,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.08482813835144043},{"word":"authentication","start":260.13998,"end":260.63998,"confidence":0.99902344,"punctuated_word":"authentication","sentiment":"neutral","sentiment_score":0.09593956917524338},{"word":"like","start":262.3,"end":262.69998,"confidence":0.5419922,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.036004506051540375},{"word":"the","start":262.69998,"end":263.02,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01022149994969368},{"word":"available","start":263.02,"end":263.52,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.018420401960611343},{"word":"routers","start":263.66,"end":264.16,"confidence":0.9921875,"punctuated_word":"routers.","sentiment":"neutral","sentiment_score":0.016375040635466576},{"word":"mhmm","start":264.46,"end":264.96,"confidence":0.973999,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.027932967990636826},{"word":"mhmm","start":267.82,"end":268.32,"confidence":0.96936035,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.024280233308672905},{"word":"yeah","start":271.57498,"end":272.07498,"confidence":0.8391113,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03389468789100647},{"word":"can","start":272.215,"end":272.375,"confidence":0.8989258,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.013745997101068497},{"word":"you","start":272.375,"end":272.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01715199276804924},{"word":"tell","start":273.01498,"end":273.255,"confidence":0.9243164,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.01217898353934288},{"word":"me","start":273.255,"end":273.495,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0021530576050281525},{"word":"the","start":273.495,"end":273.57498,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00811653770506382},{"word":"make","start":273.57498,"end":273.815,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.008621429093182087},{"word":"and","start":273.815,"end":273.895,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0007455796003341675},{"word":"model","start":273.895,"end":274.29498,"confidence":0.99902344,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.008561348542571068},{"word":"of","start":274.29498,"end":274.375,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.013717715628445148},{"word":"the","start":274.375,"end":274.535,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013206924311816692},{"word":"router","start":274.535,"end":275.035,"confidence":0.99853516,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.015690132975578308},{"word":"mhmm","start":275.895,"end":276.395,"confidence":0.9569092,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.13586771488189697},{"word":"sure","start":277.41498,"end":277.91498,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06999865174293518},{"word":"mhmm","start":295.21997,"end":295.62,"confidence":0.99108887,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030277952551841736},{"word":"keep","start":295.62,"end":295.78,"confidence":0.22277832,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":0.058892033994197845},{"word":"the","start":295.78,"end":295.93997,"confidence":0.9003906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07315920293331146},{"word":"link","start":295.93997,"end":296.43997,"confidence":0.9941406,"punctuated_word":"link.","sentiment":"neutral","sentiment_score":0.08269955962896347},{"word":"sorry","start":315.31,"end":315.81,"confidence":0.7714844,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.016807060688734055},{"word":"archer","start":316.50998,"end":316.99,"confidence":0.89746094,"punctuated_word":"Archer","sentiment":"neutral","sentiment_score":-0.014065511524677277},{"word":"sorry","start":322.27,"end":322.77,"confidence":0.9404297,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07581447064876556},{"word":"a","start":322.90997,"end":323.06998,"confidence":0.7236328,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.05019441992044449},{"word":"x","start":323.06998,"end":323.56998,"confidence":0.84716797,"punctuated_word":"x.","sentiment":"neutral","sentiment_score":-0.03180956467986107},{"word":"mhmm","start":323.62997,"end":324.12997,"confidence":0.8996582,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.021343879401683807},{"word":"yeah","start":333.245,"end":333.745,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010817499831318855},{"word":"yeah","start":335.32498,"end":335.82498,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012186111882328989},{"word":"sorry","start":336.76498,"end":337.085,"confidence":0.8132324,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04408441111445427},{"word":"it's","start":337.085,"end":337.405,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.030108079314231873},{"word":"the","start":337.405,"end":337.645,"confidence":0.6430664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02791619673371315},{"word":"billing","start":337.645,"end":338.04498,"confidence":0.32421875,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":-0.03363483399152756},{"word":"archer","start":338.04498,"end":338.54498,"confidence":0.87158203,"punctuated_word":"archer","sentiment":"neutral","sentiment_score":-0.031027857214212418},{"word":"ax","start":338.685,"end":339.21,"confidence":0.8585205,"punctuated_word":"AX.","sentiment":"neutral","sentiment_score":-0.02198217809200287},{"word":"and","start":342.41,"end":342.65,"confidence":0.70703125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.006281807087361813},{"word":"the","start":342.65,"end":342.88998,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007049163803458214},{"word":"number","start":342.88998,"end":343.38998,"confidence":0.7249756,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.01057021412998438},{"word":"87","start":343.93,"end":344.65,"confidence":0.95751953,"punctuated_word":"87","sentiment":"neutral","sentiment_score":-0.006276290863752365},{"word":"3","start":344.65,"end":345.15,"confidence":0.8046875,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":-0.007814189419150352},{"word":"873","start":351.13,"end":352.19,"confidence":0.84195966,"punctuated_word":"873.","sentiment":"neutral","sentiment_score":-0.01333450060337782},{"word":"mhmm","start":355.39502,"end":355.89502,"confidence":0.9333496,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.010564750991761684},{"word":"73","start":358.435,"end":359.155,"confidence":0.9445801,"punctuated_word":"73.","sentiment":"neutral","sentiment_score":-0.002142950426787138},{"word":"okay","start":359.155,"end":359.655,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022053463384509087},{"word":"is","start":360.275,"end":360.435,"confidence":0.9375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0184137262403965},{"word":"it","start":360.435,"end":360.515,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03559882193803787},{"word":"okay","start":360.515,"end":360.755,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.04227263480424881},{"word":"if","start":360.755,"end":360.875,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03266426920890808},{"word":"i","start":360.875,"end":360.995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010841436684131622},{"word":"put","start":360.995,"end":361.23502,"confidence":0.97802734,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.004460364580154419},{"word":"you","start":361.23502,"end":361.315,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0019232146441936493},{"word":"on","start":361.315,"end":361.475,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0033490844070911407},{"word":"hold","start":361.475,"end":361.715,"confidence":0.99902344,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.0027303677052259445},{"word":"let","start":361.715,"end":361.875,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.005133211612701416},{"word":"me","start":361.875,"end":362.035,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.00518016517162323},{"word":"just","start":362.035,"end":362.275,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0030200257897377014},{"word":"check","start":362.275,"end":362.515,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.023943353444337845},{"word":"the","start":362.515,"end":362.67502,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006861090660095215},{"word":"router","start":362.67502,"end":363.17502,"confidence":0.99853516,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.008746214210987091},{"word":"okay","start":364.755,"end":365.255,"confidence":0.9316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013367014937102796},{"word":"it","start":369.58,"end":369.74,"confidence":0.38378906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.043378397822380066},{"word":"looks","start":369.74,"end":370.24,"confidence":0.88427734,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.060633622109889984},{"word":"fine","start":370.54,"end":371.04,"confidence":0.9638672,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.04445962607860565},{"word":"mhmm","start":372.94,"end":373.44,"confidence":0.98461914,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02123692631721497},{"word":"okay","start":379.82,"end":380.32,"confidence":0.9182129,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.041597507894039154},{"word":"yeah","start":385.045,"end":385.36502,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029723437502980232},{"word":"okay","start":385.36502,"end":385.86502,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015266915783286096},{"word":"so","start":385.92502,"end":386.42502,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003776952624320984},{"word":"yeah","start":387.125,"end":387.625,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01848015934228897},{"word":"can","start":388.165,"end":388.405,"confidence":0.85498047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.00502830371260643},{"word":"you","start":388.405,"end":388.565,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0078111253678798676},{"word":"check","start":388.565,"end":388.80502,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.01483207568526268},{"word":"if","start":388.80502,"end":388.96503,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0014078691601753237},{"word":"it's","start":388.96503,"end":389.285,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0005534900119528174},{"word":"working","start":389.285,"end":389.785,"confidence":0.9995117,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":-0.01214318722486496},{"word":"okay","start":395.125,"end":395.445,"confidence":0.93603516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004307858645915985},{"word":"but","start":395.445,"end":395.82,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0007386133074760437},{"word":"it","start":395.9,"end":396.14,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.019719809293746948},{"word":"has","start":396.14,"end":396.26,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.021538324654102325},{"word":"a","start":396.26,"end":396.38,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02285405620932579},{"word":"indicator","start":396.38,"end":396.88,"confidence":1.0,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.02704879641532898},{"word":"light","start":397.18,"end":397.68,"confidence":0.7175293,"punctuated_word":"light,","sentiment":"neutral","sentiment_score":0.023759659379720688},{"word":"means","start":398.06,"end":398.38,"confidence":0.98095703,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.014663618057966232},{"word":"that","start":398.38,"end":398.7,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.019437436014413834},{"word":"it's","start":398.7,"end":399.02002,"confidence":0.8354492,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.017579657956957817},{"word":"turned","start":399.02002,"end":399.34,"confidence":0.81152344,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":0.007609862834215164},{"word":"on","start":399.34,"end":399.84,"confidence":0.9604492,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.017671668902039528},{"word":"okay","start":401.26,"end":401.76,"confidence":0.7570801,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0467277392745018},{"word":"yeah","start":403.74002,"end":404.24002,"confidence":0.94628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03616667911410332},{"word":"yeah","start":404.86002,"end":405.36002,"confidence":0.8864746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04137106239795685},{"word":"no","start":405.5,"end":405.74002,"confidence":0.96972656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10585160553455351},{"word":"worries","start":405.74002,"end":406.24002,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10753589868545532},{"word":"and","start":406.62,"end":406.86002,"confidence":0.9550781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0794994980096817},{"word":"can","start":406.86002,"end":407.02002,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.061275728046894073},{"word":"you","start":407.02002,"end":407.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.054335638880729675},{"word":"also","start":407.18,"end":407.5,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0602249950170517},{"word":"see","start":407.5,"end":408.0,"confidence":0.9802246,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.04990475624799728},{"word":"like","start":408.06,"end":408.38,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.04434843361377716},{"word":"a","start":408.38,"end":408.62,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.049936190247535706},{"word":"modem","start":408.62,"end":409.12,"confidence":0.9980469,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.05191117897629738},{"word":"mounted","start":409.34,"end":409.82,"confidence":0.9970703,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.02509528212249279},{"word":"on","start":409.82,"end":409.98,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.035930149257183075},{"word":"your","start":409.98,"end":410.14,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.026383016258478165},{"word":"wall","start":410.14,"end":410.64,"confidence":0.9980469,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":0.03488512337207794},{"word":"can","start":413.575,"end":413.73502,"confidence":0.96777344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.011099927127361298},{"word":"you","start":413.73502,"end":413.89502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011416252702474594},{"word":"also","start":413.89502,"end":414.135,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.01296091265976429},{"word":"see","start":414.135,"end":414.635,"confidence":0.7915039,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.00923033058643341},{"word":"like","start":414.695,"end":415.015,"confidence":0.97631836,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0047461045905947685},{"word":"a","start":415.015,"end":415.17502,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011056185699999332},{"word":"black","start":415.17502,"end":415.49503,"confidence":0.7373047,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.006449762731790543},{"word":"modem","start":415.49503,"end":415.99503,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.0028797052800655365},{"word":"on","start":416.295,"end":416.45502,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0026909206062555313},{"word":"your","start":416.45502,"end":416.695,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0010137446224689484},{"word":"wall","start":416.695,"end":417.17502,"confidence":1.0,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.003661941736936569},{"word":"mounted","start":417.17502,"end":417.67502,"confidence":0.9790039,"punctuated_word":"mounted?","sentiment":"neutral","sentiment_score":-0.0010399296879768372},{"word":"mhmm","start":433.84998,"end":434.34998,"confidence":0.8911133,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007984373718500137},{"word":"yeah","start":435.28998,"end":435.78998,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027402609586715695},{"word":"mhmm","start":437.12997,"end":437.37,"confidence":0.9255371,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.016180850565433502},{"word":"okay","start":437.37,"end":437.77,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02874930202960968},{"word":"i","start":437.77,"end":437.93,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020293667912483215},{"word":"see","start":437.93,"end":438.33,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.01704172044992447},{"word":"how","start":438.33,"end":438.65,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.017466839402914047},{"word":"about","start":438.65,"end":439.15,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0173150934278965},{"word":"other","start":439.53,"end":439.93,"confidence":0.9560547,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.028066126629710197},{"word":"modem","start":439.93,"end":440.43,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.030561288818717003},{"word":"mounted","start":442.205,"end":442.685,"confidence":0.9980469,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.01934218592941761},{"word":"on","start":442.685,"end":442.76498,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014047743752598764},{"word":"your","start":442.76498,"end":443.00497,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011920755729079248},{"word":"wall","start":443.00497,"end":443.32498,"confidence":0.53759766,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.03109128773212433},{"word":"the","start":443.565,"end":443.88498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01144135184586048},{"word":"ntd","start":443.88498,"end":444.38498,"confidence":0.8532715,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.019431594759225845},{"word":"box","start":444.44498,"end":444.94498,"confidence":0.9902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.01516721025109291},{"word":"other","start":445.32498,"end":445.565,"confidence":0.9863281,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.01101919822394848},{"word":"box","start":445.565,"end":446.065,"confidence":0.8190918,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.01709827408194542},{"word":"like","start":456.72998,"end":457.05,"confidence":0.9243164,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.027833878993988037},{"word":"a","start":457.05,"end":457.21,"confidence":0.84765625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05974347144365311},{"word":"block","start":457.21,"end":457.53,"confidence":0.49267578,"punctuated_word":"block","sentiment":"neutral","sentiment_score":0.05421649292111397},{"word":"box","start":457.53,"end":458.03,"confidence":0.94628906,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.03981231898069382},{"word":"mhmm","start":458.33,"end":458.83,"confidence":0.9785156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03445499762892723},{"word":"yeah","start":465.05,"end":465.55,"confidence":0.8293457,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02712919190526009},{"word":"mhmm","start":466.49,"end":466.99,"confidence":0.94641113,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.047311991453170776},{"word":"yeah","start":468.16998,"end":468.66998,"confidence":0.81640625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03405558690428734},{"word":"yeah","start":469.30502,"end":469.385,"confidence":0.8425293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10046171396970748},{"word":"that's","start":469.385,"end":469.785,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.19486340880393985},{"word":"correct","start":469.785,"end":470.265,"confidence":0.9995117,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.23592543601989743},{"word":"that","start":470.265,"end":470.345,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1896812468767166},{"word":"is","start":470.345,"end":470.58502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15206100046634674},{"word":"the","start":470.58502,"end":470.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19504578411579132},{"word":"ntt","start":470.905,"end":471.385,"confidence":0.8496094,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.12897300720214844},{"word":"box","start":471.385,"end":471.885,"confidence":0.9941406,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.13790568709373474},{"word":"on","start":472.265,"end":472.505,"confidence":0.9667969,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14626196026802063},{"word":"where","start":472.505,"end":472.825,"confidence":0.9951172,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.1278632879257202},{"word":"will","start":472.825,"end":473.065,"confidence":0.9741211,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1426519900560379},{"word":"you","start":473.065,"end":473.30502,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16407346725463867},{"word":"connect","start":473.30502,"end":473.70502,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.12950976192951202},{"word":"the","start":473.70502,"end":474.02502,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1537557691335678},{"word":"router","start":474.02502,"end":474.52502,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.11506590247154236},{"word":"for","start":475.065,"end":475.30502,"confidence":0.9760742,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16816270351409912},{"word":"it","start":475.30502,"end":475.385,"confidence":0.60302734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1691535860300064},{"word":"to","start":475.385,"end":475.545,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16448545455932617},{"word":"establish","start":475.545,"end":476.02502,"confidence":0.9970703,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.12772727012634277},{"word":"a","start":476.02502,"end":476.105,"confidence":0.80908203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16219475865364075},{"word":"connection","start":476.105,"end":476.605,"confidence":0.99194336,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.10215221345424652},{"word":"okay","start":476.905,"end":477.405,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1061081662774086},{"word":"let","start":477.46503,"end":477.625,"confidence":0.7026367,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.09536561369895936},{"word":"me","start":477.625,"end":477.785,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10247828811407088},{"word":"just","start":477.785,"end":478.105,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07580775767564774},{"word":"put","start":478.105,"end":478.185,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.06064051017165184},{"word":"you","start":478.185,"end":478.345,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.072211354970932},{"word":"on","start":478.345,"end":478.505,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03323417901992798},{"word":"hold","start":478.505,"end":478.825,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.03563443571329117},{"word":"to","start":478.825,"end":478.98502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01856892555952072},{"word":"check","start":478.98502,"end":479.30502,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05481831729412079},{"word":"the","start":479.30502,"end":479.70502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06509481370449066},{"word":"router's","start":479.70502,"end":480.20502,"confidence":0.9807129,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.03624475747346878},{"word":"compatibility","start":480.345,"end":480.845,"confidence":0.9104004,"punctuated_word":"compatibility.","sentiment":"neutral","sentiment_score":0.038974419236183167},{"word":"hang","start":481.70502,"end":482.02502,"confidence":0.87060547,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.011206239461898804},{"word":"on","start":482.02502,"end":482.52502,"confidence":0.98657227,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.02977367863059044},{"word":"hello","start":533.745,"end":534.245,"confidence":0.97998047,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.025173738598823547},{"word":"yes","start":536.625,"end":537.025,"confidence":0.8469238,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.23339872062206268},{"word":"so","start":537.025,"end":537.425,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2723034918308258},{"word":"after","start":537.425,"end":537.745,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.24868416786193848},{"word":"thank","start":538.065,"end":538.225,"confidence":0.97265625,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.422640860080719},{"word":"you","start":538.225,"end":538.385,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5040579438209534},{"word":"for","start":538.385,"end":538.545,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5060304999351501},{"word":"waiting","start":538.545,"end":538.945,"confidence":0.9975586,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.4456636905670166},{"word":"after","start":538.945,"end":539.265,"confidence":1.0,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.21624556183815},{"word":"checking","start":539.265,"end":539.745,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.2846214473247528},{"word":"the","start":539.745,"end":540.145,"confidence":0.9970703,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3860122859477997},{"word":"router","start":540.145,"end":540.645,"confidence":0.9980469,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.2715338468551636},{"word":"it","start":541.025,"end":541.265,"confidence":0.9589844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.30554577708244324},{"word":"says","start":541.265,"end":541.505,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.26036301255226135},{"word":"here","start":541.505,"end":541.745,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.3087767958641052},{"word":"that","start":541.745,"end":542.22,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2966354489326477},{"word":"it's","start":543.42,"end":543.81995,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2787031829357147},{"word":"compatible","start":543.81995,"end":544.31995,"confidence":1.0,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.19152264297008512},{"word":"because","start":544.37994,"end":544.62,"confidence":0.9375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.25540798902511597},{"word":"it","start":544.62,"end":544.86,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3051510453224182},{"word":"support","start":544.86,"end":545.36,"confidence":0.89453125,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.3167591392993927},{"word":"pppoe","start":545.57996,"end":546.07996,"confidence":0.9213867,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.23227417469024655},{"word":"authentication","start":546.37994,"end":546.87994,"confidence":0.9121094,"punctuated_word":"authentication.","sentiment":"neutral","sentiment_score":0.241180419921875},{"word":"so","start":548.69995,"end":549.19995,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.000186040997505188},{"word":"we","start":549.25995,"end":549.33997,"confidence":0.9633789,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04826799035072327},{"word":"can","start":549.33997,"end":549.66,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.045886024832725525},{"word":"manually","start":549.66,"end":550.16,"confidence":0.99609375,"punctuated_word":"manually","sentiment":"neutral","sentiment_score":0.031112506985664368},{"word":"configure","start":550.22,"end":550.62,"confidence":1.0,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":0.05840320140123367},{"word":"it","start":550.62,"end":551.12,"confidence":0.7578125,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03752874210476875},{"word":"but","start":551.33997,"end":551.83997,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09678217768669128},{"word":"there","start":551.89996,"end":552.13995,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1723385453224182},{"word":"is","start":552.13995,"end":552.37994,"confidence":0.6513672,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1922036111354828},{"word":"some","start":552.37994,"end":552.69995,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.16368135809898376},{"word":"cases","start":552.69995,"end":553.19995,"confidence":1.0,"punctuated_word":"cases","sentiment":"neutral","sentiment_score":-0.17051419615745544},{"word":"that","start":553.25995,"end":553.66,"confidence":0.8457031,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15643152594566345},{"word":"for","start":553.66,"end":553.89996,"confidence":0.5751953,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.23037122189998627},{"word":"some","start":553.89996,"end":554.13995,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.24484197795391083},{"word":"reason","start":554.13995,"end":554.54,"confidence":0.8425293,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.24997764825820923},{"word":"the","start":554.54,"end":555.04,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32493525743484497},{"word":"router","start":555.485,"end":555.88495,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.2444691061973572},{"word":"is","start":555.88495,"end":556.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2825857102870941},{"word":"not","start":556.285,"end":556.605,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23669682443141937},{"word":"configuring","start":556.605,"end":557.105,"confidence":1.0,"punctuated_word":"configuring","sentiment":"neutral","sentiment_score":-0.1302269697189331},{"word":"right","start":557.32495,"end":557.82495,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.17388546466827393},{"word":"even","start":558.045,"end":558.285,"confidence":0.76416016,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.12839645147323608},{"word":"though","start":558.285,"end":558.76495,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.07518023997545242},{"word":"you","start":558.76495,"end":559.005,"confidence":0.8432617,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03157326579093933},{"word":"entered","start":559.005,"end":559.32495,"confidence":0.5151367,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.04557126015424728},{"word":"the","start":559.32495,"end":559.64496,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.033118776977062225},{"word":"credentials","start":559.64496,"end":560.14496,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.08389471471309662},{"word":"correctly","start":560.685,"end":561.185,"confidence":0.9399414,"punctuated_word":"correctly.","sentiment":"neutral","sentiment_score":-0.009144701063632963},{"word":"so","start":561.88495,"end":562.125,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.021060600876808167},{"word":"we","start":562.125,"end":562.365,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01933465152978897},{"word":"just","start":562.365,"end":562.605,"confidence":0.6274414,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05013801157474518},{"word":"have","start":562.605,"end":562.845,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05791230872273445},{"word":"to","start":562.845,"end":563.005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08169469237327576},{"word":"check","start":563.005,"end":563.245,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.026400677859783173},{"word":"it","start":563.245,"end":563.40497,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.046917468309402466},{"word":"first","start":563.40497,"end":563.90497,"confidence":0.9921875,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.09356675297021866},{"word":"mhmm","start":568.52496,"end":569.02496,"confidence":0.96313477,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10355491191148758},{"word":"yeah","start":571.08,"end":571.58,"confidence":0.89990234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04930795356631279},{"word":"you","start":571.64,"end":571.88,"confidence":0.8828125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05374658107757568},{"word":"can","start":571.88,"end":572.12,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07894778251647949},{"word":"purchase","start":572.12,"end":572.62,"confidence":0.9970703,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.04484778642654419},{"word":"one","start":572.83997,"end":573.0,"confidence":0.91845703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09306421130895616},{"word":"from","start":573.0,"end":573.32,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10558654367923737},{"word":"us","start":573.32,"end":573.82,"confidence":0.9921875,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.10561315715312958},{"word":"yeah","start":581.16,"end":581.64,"confidence":0.8725586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11201909929513933},{"word":"that's","start":581.64,"end":581.96,"confidence":0.9904785,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14986467361450195},{"word":"correct","start":581.96,"end":582.46,"confidence":0.9941406,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.16000647842884064},{"word":"right","start":582.745,"end":583.245,"confidence":0.8847656,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.07247039675712585},{"word":"mhmm","start":593.465,"end":593.965,"confidence":0.9222412,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.011340921744704248},{"word":"yeah","start":594.185,"end":594.505,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022993160411715508},{"word":"so","start":594.505,"end":595.005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.017462551593780518},{"word":"if","start":595.145,"end":595.385,"confidence":0.87890625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.022540993988513947},{"word":"you","start":595.385,"end":595.54504,"confidence":0.88964844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013785183429718018},{"word":"choose","start":595.54504,"end":595.86505,"confidence":0.9980469,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.02864864468574524},{"word":"the","start":595.86505,"end":596.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0127737894654274},{"word":"six","start":596.185,"end":596.505,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.003281116485595703},{"word":"month","start":596.505,"end":596.85,"confidence":0.9941406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.00009015575051307678},{"word":"contract","start":597.00995,"end":597.50995,"confidence":0.9951172,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.0040679797530174255},{"word":"we","start":597.64996,"end":597.81,"confidence":0.9194336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04360627010464668},{"word":"have","start":597.81,"end":597.97,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06096147373318672},{"word":"a","start":597.97,"end":598.13,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030686628073453903},{"word":"free","start":598.13,"end":598.37,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.07162442803382874},{"word":"router","start":598.37,"end":598.87,"confidence":0.95996094,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.029671041294932365},{"word":"but","start":599.32996,"end":599.82996,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02708275616168976},{"word":"please","start":599.97,"end":600.29,"confidence":0.94921875,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.09347118437290192},{"word":"do","start":600.29,"end":600.52997,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06564518809318542},{"word":"note","start":600.52997,"end":600.85,"confidence":0.96435547,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.07648767530918121},{"word":"that","start":600.85,"end":601.08997,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11117513477802277},{"word":"if","start":601.08997,"end":601.32996,"confidence":0.9741211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13125938177108765},{"word":"ever","start":601.32996,"end":601.64996,"confidence":0.97998047,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.1423737406730652},{"word":"you'll","start":601.64996,"end":601.81,"confidence":0.9436035,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.1918555498123169},{"word":"be","start":601.81,"end":601.97,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.21774479746818545},{"word":"cancelling","start":601.97,"end":602.44995,"confidence":0.8220215,"punctuated_word":"cancelling","sentiment":"neutral","sentiment_score":-0.23439818620681763},{"word":"within","start":602.44995,"end":602.69,"confidence":1.0,"punctuated_word":"within","sentiment":"negative","sentiment_score":-0.33577433228492737},{"word":"the","start":602.69,"end":602.93,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19036294519901276},{"word":"contract","start":602.93,"end":603.32996,"confidence":0.9970703,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.15905526280403137},{"word":"term","start":603.32996,"end":603.82996,"confidence":0.98999023,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.19652685523033145},{"word":"you'll","start":604.05,"end":604.44995,"confidence":0.9951172,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.22427842020988464},{"word":"be","start":604.44995,"end":604.69,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18958832323551175},{"word":"paying","start":604.69,"end":605.08997,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.1816792339086533},{"word":"for","start":605.08997,"end":605.32996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16278550028800964},{"word":"the","start":605.32996,"end":605.82996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17365196347236633},{"word":"price","start":606.20996,"end":606.69,"confidence":0.99316406,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.1927320957183838},{"word":"of","start":606.69,"end":606.85,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16889744997024536},{"word":"the","start":606.85,"end":607.00995,"confidence":0.9370117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19764363765716553},{"word":"router","start":607.00995,"end":607.50995,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.12525148689746857},{"word":"and","start":607.56995,"end":607.81,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16220982372760773},{"word":"the","start":607.81,"end":607.88995,"confidence":0.8183594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18106859922409055},{"word":"and","start":607.88995,"end":608.13,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13903161883354187},{"word":"the","start":608.13,"end":608.20996,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18453243374824524},{"word":"cancellation","start":608.20996,"end":608.70996,"confidence":0.94921875,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.20150737464427948},{"word":"fee","start":609.00995,"end":609.495,"confidence":0.8901367,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.1727043241262436},{"word":"if","start":609.975,"end":610.135,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13144290447235107},{"word":"ever","start":610.135,"end":610.635,"confidence":0.9433594,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.15210255980491638},{"word":"okay","start":615.735,"end":616.235,"confidence":0.6715088,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10471776127815248},{"word":"mhmm","start":620.125,"end":620.375,"confidence":0.9001465,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07220879197120667},{"word":"yeah","start":620.375,"end":620.875,"confidence":0.9453125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07342595607042313},{"word":"yeah","start":622.375,"end":622.875,"confidence":0.94433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008426563814282417},{"word":"sure","start":626.72,"end":627.12,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08937792479991913},{"word":"yeah","start":627.12,"end":627.6,"confidence":0.9284668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0813349187374115},{"word":"so","start":627.6,"end":628.1,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0780344009399414},{"word":"kindly","start":629.6,"end":630.1,"confidence":0.9194336,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.10308229178190231},{"word":"place","start":630.56,"end":630.8,"confidence":0.9951172,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.148148313164711},{"word":"an","start":630.8,"end":631.04,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.15185976028442383},{"word":"order","start":631.04,"end":631.44,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.1378202587366104},{"word":"via","start":631.44,"end":631.75995,"confidence":0.9526367,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.12552639842033386},{"word":"our","start":631.75995,"end":631.83997,"confidence":0.8881836,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1323542296886444},{"word":"website","start":631.83997,"end":632.33997,"confidence":0.8408203,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.11102758347988129},{"word":"choose","start":632.72,"end":633.12,"confidence":0.9902344,"punctuated_word":"Choose","sentiment":"neutral","sentiment_score":0.09365836530923843},{"word":"the","start":633.12,"end":633.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10450944304466248},{"word":"plan","start":633.36,"end":633.75995,"confidence":0.85595703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.08670584857463837},{"word":"speed","start":633.75995,"end":634.07996,"confidence":0.9394531,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.07321780920028687},{"word":"that","start":634.07996,"end":634.24,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09809892624616624},{"word":"you","start":634.24,"end":634.39996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07581207156181335},{"word":"want","start":634.39996,"end":634.89996,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.08059375733137131},{"word":"and","start":635.615,"end":635.935,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035764217376708984},{"word":"mhmm","start":636.815,"end":636.895,"confidence":0.8551636,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04365698620676994},{"word":"and","start":636.975,"end":637.295,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07840681821107864},{"word":"the","start":637.295,"end":637.455,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08721127361059189},{"word":"free","start":637.455,"end":637.77496,"confidence":0.9819336,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.12999969720840454},{"word":"router","start":637.77496,"end":638.27496,"confidence":0.79296875,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.07156945765018463},{"word":"then","start":638.335,"end":638.65497,"confidence":0.9892578,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08430694043636322},{"word":"the","start":638.65497,"end":639.135,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07938647270202637},{"word":"contract","start":639.135,"end":639.535,"confidence":0.74902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.05650738999247551},{"word":"term","start":639.535,"end":640.035,"confidence":0.98168945,"punctuated_word":"term.","sentiment":"neutral","sentiment_score":0.0836944431066513},{"word":"then","start":640.415,"end":640.815,"confidence":0.99609375,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.07953071594238281},{"word":"once","start":640.815,"end":641.295,"confidence":0.99609375,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.10453939437866212},{"word":"we","start":641.295,"end":641.535,"confidence":0.9770508,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14612825214862823},{"word":"receive","start":641.535,"end":642.015,"confidence":0.8911133,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.15072062611579895},{"word":"the","start":642.015,"end":642.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1483309119939804},{"word":"order","start":642.415,"end":642.895,"confidence":0.84765625,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.14874716103076935},{"word":"successfully","start":642.895,"end":643.395,"confidence":0.99902344,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":0.21505483984947205},{"word":"and","start":643.77496,"end":644.015,"confidence":0.92333984,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1699995398521423},{"word":"the","start":644.015,"end":644.255,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1794007271528244},{"word":"upfront","start":644.255,"end":644.65497,"confidence":0.73095703,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.1383567899465561},{"word":"payment","start":644.65497,"end":645.135,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.10484809428453444},{"word":"is","start":645.135,"end":645.295,"confidence":0.9526367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18476638197898865},{"word":"settled","start":645.295,"end":645.795,"confidence":0.99853516,"punctuated_word":"settled,","sentiment":"neutral","sentiment_score":0.1867283582687378},{"word":"we'll","start":645.935,"end":646.175,"confidence":0.99072266,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1558229923248291},{"word":"then","start":646.175,"end":646.415,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1638357937335968},{"word":"proceed","start":646.415,"end":646.735,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.19913509488105777},{"word":"with","start":646.735,"end":646.975,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.19952529668807983},{"word":"activating","start":646.975,"end":647.455,"confidence":1.0,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.23451530933380127},{"word":"it","start":647.455,"end":647.615,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1928308755159378},{"word":"within","start":647.615,"end":647.935,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.14277009665966034},{"word":"twenty","start":647.935,"end":648.255,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.1344161033630371},{"word":"four","start":648.255,"end":648.495,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.11083202809095384},{"word":"hours","start":648.495,"end":648.93,"confidence":0.9951172,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.13903182744979858},{"word":"mhmm","start":650.69,"end":651.19,"confidence":0.9588623,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05423353612422943},{"word":"then","start":651.25,"end":651.64996,"confidence":0.9970703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0042362697422504425},{"word":"yeah","start":651.89,"end":652.39,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.007069302722811699},{"word":"and","start":652.45,"end":652.95,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008147340267896652},{"word":"please","start":653.33,"end":653.64996,"confidence":0.6953125,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.029130510985851288},{"word":"also","start":653.64996,"end":654.14996,"confidence":0.9086914,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.013018053025007248},{"word":"do","start":654.52997,"end":654.77,"confidence":0.91503906,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.015190765261650084},{"word":"know","start":654.77,"end":655.01,"confidence":0.50878906,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02326083555817604},{"word":"that","start":655.01,"end":655.33,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03363479673862457},{"word":"for","start":655.33,"end":655.57,"confidence":0.95410156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.024315088987350464},{"word":"the","start":655.57,"end":655.73,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012203048914670944},{"word":"router","start":655.73,"end":656.13,"confidence":0.9909668,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.009501108899712564},{"word":"it","start":656.13,"end":656.29,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023638654500246048},{"word":"will","start":656.29,"end":656.52997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03665101155638695},{"word":"take","start":656.52997,"end":657.02997,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.0026313364505767822},{"word":"three","start":657.08997,"end":657.33,"confidence":0.9633789,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.007003400474786758},{"word":"to","start":657.33,"end":657.49,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02169439196586609},{"word":"five","start":657.49,"end":657.73,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.003642164170742035},{"word":"business","start":657.73,"end":658.13,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.004166960716247559},{"word":"days","start":658.13,"end":658.63,"confidence":0.9511719,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.00004338100552558899},{"word":"their","start":659.08997,"end":659.41,"confidence":0.9902344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.02066998928785324},{"word":"address","start":659.41,"end":659.91,"confidence":0.8757324,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.021476607769727707},{"word":"then","start":660.61,"end":660.85,"confidence":0.98535156,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.03815741837024689},{"word":"once","start":660.85,"end":661.17,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.07500788569450378},{"word":"the","start":661.17,"end":661.41,"confidence":0.36010742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08841337263584137},{"word":"route","start":661.41,"end":661.845,"confidence":0.78125,"punctuated_word":"route,","sentiment":"neutral","sentiment_score":-0.09247756004333496},{"word":"if","start":662.08496,"end":662.32495,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08774217963218689},{"word":"ever","start":662.32495,"end":662.82495,"confidence":0.82250977,"punctuated_word":"ever,","sentiment":"neutral","sentiment_score":-0.09266948699951172},{"word":"that","start":662.88495,"end":663.365,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12422648072242735},{"word":"your","start":663.365,"end":663.685,"confidence":0.94628906,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2100936472415924},{"word":"own","start":663.685,"end":663.925,"confidence":0.9892578,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.32440710067749023},{"word":"router","start":663.925,"end":664.245,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.19424009323120117},{"word":"is","start":664.245,"end":664.40497,"confidence":0.94970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25164905190467834},{"word":"not","start":664.40497,"end":664.64496,"confidence":0.9863281,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1567658632993698},{"word":"working","start":664.64496,"end":665.14496,"confidence":0.8688965,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.14250457286834717},{"word":"actually","start":673.20496,"end":673.70496,"confidence":0.84228516,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.007383199408650398},{"word":"we","start":673.76495,"end":673.925,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.014366243034601212},{"word":"do","start":673.925,"end":674.08496,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.025690559297800064},{"word":"just","start":674.08496,"end":674.40497,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.027490105479955673},{"word":"a","start":674.40497,"end":674.485,"confidence":0.97265625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0367928110063076},{"word":"door","start":674.485,"end":674.725,"confidence":1.0,"punctuated_word":"door","sentiment":"neutral","sentiment_score":-0.01633238047361374},{"word":"to","start":674.725,"end":674.88495,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026379749178886417},{"word":"door","start":674.88495,"end":675.20496,"confidence":1.0,"punctuated_word":"door","sentiment":"neutral","sentiment_score":-0.024061597883701324},{"word":"deliver","start":675.20496,"end":675.70496,"confidence":0.90893555,"punctuated_word":"deliver.","sentiment":"neutral","sentiment_score":-0.033595308661460876},{"word":"no","start":676.165,"end":676.40497,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.14655321836471558},{"word":"pickup","start":676.40497,"end":676.90497,"confidence":0.91186523,"punctuated_word":"pickup.","sentiment":"neutral","sentiment_score":-0.13121652603149414},{"word":"yeah","start":677.4149,"end":677.9149,"confidence":0.9794922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2740277647972107},{"word":"okay","start":679.9749,"end":680.45496,"confidence":0.859375,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5551832318305969},{"word":"thank","start":680.45496,"end":680.69495,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7653966546058655},{"word":"you","start":680.69495,"end":680.93494,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7601737380027771},{"word":"also","start":680.93494,"end":681.4149,"confidence":0.97216797,"punctuated_word":"also.","sentiment":"positive","sentiment_score":0.6619623899459839},{"word":"bye","start":681.4149,"end":681.89496,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5066733360290527},{"word":"have","start":681.89496,"end":682.13495,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5626976490020752},{"word":"a","start":682.13495,"end":682.21497,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5776237845420837},{"word":"great","start":682.21497,"end":682.37494,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7781087160110474},{"word":"day","start":682.37494,"end":682.87494,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3521469831466675}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today? Okay.\n\nOkay. I see. Mhmm. We'll have a look on that one, but it's possible that I'm the one who's going to check your address on our end. Yeah.\n\nYeah. Can I get your full address, please? Yeah. 7 17. Mhmm.\n\n701. Mhmm. Yes. One sorry? 10?\n\nCan you spell it for me? T h o M. Yeah. So Unit 701, mhmm, slash 1, P E N C H. Okay.\n\nThe letter mhmm. Mhmm. Mhmm. Okay. Mhmm.\n\nOkay. Mhmm. Okay. Got it. Is it ever 10th Avenue, Unit 701 Slash 1 10th mhmm.\n\n10th Avenue, Palm Beach, Q L D 42 21. Okay. Is it okay if I put you on hold? Let me just check the address. Okay.\n\nHang on. Hello? Yes. Thank you for waiting. So after checking the address, the address is available under Supa Network.\n\nSo if if you like to proceed to signing up with our service Mhmm. Yeah. You can proceed signing up via our website. Then once we receive the order, we'll then process it within twenty four hours. K.\n\nYeah. If you don't have the router, yeah, you'll be needing a new one. Mhmm. Okay. So the router should be have optic fiber compatible with optic fiber upgrade connection for you to establish a connection because it should have a PPPoE authentication like the available routers.\n\nMhmm. Mhmm. Yeah. Can you tell me the make and model of the router? Mhmm.\n\nSure. Mhmm. Keep the link. Sorry? Archer Sorry.\n\nA x. Mhmm. Yeah. Yeah. Sorry.\n\nIt's the billing archer AX. And the number? 87 3. 873. Mhmm.\n\n73. Okay. Is it okay if I put you on hold? Let me just check the router. Okay.\n\nIt looks fine. Mhmm. Okay. Yeah. Okay.\n\nSo yeah. Can you check if it's working? Okay. But it has a indicator light, means that it's turned on. Okay.\n\nYeah. Yeah. No worries. And can you also see, like, a modem mounted on your wall? Can you also see, like, a black modem on your wall mounted?\n\nMhmm. Yeah. Mhmm. Okay. I see.\n\nHow about other modem mounted on your wall the NTD box other box? Like a block box. Mhmm. Yeah. Mhmm.\n\nYeah. Yeah. That's correct. That is the NTT box on where will you connect the router for it to establish a connection. Okay.\n\nLet me just put you on hold to check the router's compatibility. Hang on. Hello? Yes. So after thank you for waiting.\n\nAfter checking the router, it says here that it's compatible because it support PPPoE authentication. So we can manually configure it. But there is some cases that for some reason, the router is not configuring right even though you entered the credentials correctly. So we just have to check it first. Mhmm.\n\nYeah. You can purchase one from us. Yeah. That's correct. Right.\n\nMhmm. Yeah. So if you choose the six month contract, we have a free router. But please do note that if ever you'll be cancelling within the contract term, you'll be paying for the price of the router and the and the cancellation fee, if ever. Okay.\n\nMhmm. Yeah. Yeah. Sure. Yeah.\n\nSo kindly place an order via our website. Choose the plan speed that you want and Mhmm. And the free router, then the contract term. Then once we receive the order successfully and the upfront payment is settled, we'll then proceed with activating it within twenty four hours. Mhmm.\n\nThen yeah. And please also do know that for the router, it will take three to five business days, their address. Then once the route, if ever, that your own router is not working. Actually, we do just a door to door deliver. No pickup.\n\nYeah. Okay. Thank you also. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"positive","sentiment_score":0.3695162534713745},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.6052500903606415},{"text":"This is Maureen from Ertol tech support.","start":3.1999998,"end":6.18,"sentiment":"positive","sentiment_score":0.553651750087738},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"positive","sentiment_score":0.5203079134225845},{"text":"Okay.","start":14.465,"end":14.965,"sentiment":"neutral","sentiment_score":-0.03977171331644058}],"sentiment":"positive","sentiment_score":0.5022149677662289,"num_words":17,"start":1.76,"end":14.965},{"sentences":[{"text":"Okay.","start":25.425,"end":25.664999,"sentiment":"neutral","sentiment_score":-0.07206225395202637},{"text":"I see.","start":25.664999,"end":26.325,"sentiment":"neutral","sentiment_score":-0.03417058475315571},{"text":"Mhmm.","start":27.1,"end":27.6,"sentiment":"neutral","sentiment_score":-0.06605083495378494},{"text":"We'll have a look on that one, but it's possible that I'm the one who's going to check your address on our end.","start":32.86,"end":43.475,"sentiment":"neutral","sentiment_score":-0.1299460493028164},{"text":"Yeah.","start":43.475,"end":43.975,"sentiment":"neutral","sentiment_score":0.07462847232818604}],"sentiment":"neutral","sentiment_score":-0.1114494614303112,"num_words":28,"start":25.425,"end":43.975},{"sentences":[{"text":"Yeah.","start":44.755,"end":45.255,"sentiment":"neutral","sentiment_score":0.037317026406526566},{"text":"Can I get your full address, please?","start":45.395,"end":46.995,"sentiment":"neutral","sentiment_score":0.006317750683852604},{"text":"Yeah.","start":46.995,"end":47.495,"sentiment":"neutral","sentiment_score":0.014785746112465858},{"text":"7 17.","start":49.795,"end":51.095,"sentiment":"neutral","sentiment_score":0.0017613875679671764},{"text":"Mhmm.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.00991151388734579}],"sentiment":"neutral","sentiment_score":0.007494857379545768,"num_words":12,"start":44.755,"end":51.975},{"sentences":[{"text":"701.","start":54.72,"end":55.86,"sentiment":"neutral","sentiment_score":-0.0315033495426178},{"text":"Mhmm.","start":55.92,"end":56.42,"sentiment":"neutral","sentiment_score":-0.006072268821299076},{"text":"Yes.","start":59.04,"end":59.54,"sentiment":"neutral","sentiment_score":0.010050811804831028},{"text":"One sorry?","start":61.44,"end":64.1,"sentiment":"neutral","sentiment_score":-0.007354412227869034},{"text":"10?","start":64.24,"end":64.74,"sentiment":"neutral","sentiment_score":-0.0004865787923336029}],"sentiment":"neutral","sentiment_score":-0.007120034967859586,"num_words":6,"start":54.72,"end":64.74},{"sentences":[{"text":"Can you spell it for me?","start":69.134995,"end":70.994995,"sentiment":"neutral","sentiment_score":-0.00035913273071249324},{"text":"T h o M.","start":75.935,"end":77.634995,"sentiment":"neutral","sentiment_score":0.0039444416761398315},{"text":"Yeah.","start":85.52,"end":86.02,"sentiment":"neutral","sentiment_score":-0.005968150682747364},{"text":"So Unit 701, mhmm, slash 1, P E N C H.","start":86.24,"end":97.245,"sentiment":"neutral","sentiment_score":-0.00564414622600783},{"text":"Okay.","start":97.485,"end":97.985,"sentiment":"neutral","sentiment_score":-0.0017701517790555954}],"sentiment":"neutral","sentiment_score":-0.0024435191577219443,"num_words":23,"start":69.134995,"end":97.985},{"sentences":[{"text":"The letter mhmm.","start":102.365005,"end":103.505005,"sentiment":"neutral","sentiment_score":-0.011140496470034122},{"text":"Mhmm.","start":103.645004,"end":104.145004,"sentiment":"neutral","sentiment_score":-0.0077417343854904175},{"text":"Mhmm.","start":107.725006,"end":108.225006,"sentiment":"neutral","sentiment_score":-0.04326530545949936},{"text":"Okay.","start":112.9,"end":113.4,"sentiment":"neutral","sentiment_score":0.020674683153629303},{"text":"Mhmm.","start":114.74,"end":115.24,"sentiment":"neutral","sentiment_score":0.012266533449292185}],"sentiment":"neutral","sentiment_score":-0.007355330378881523,"num_words":7,"start":102.365005,"end":115.24},{"sentences":[{"text":"Okay.","start":116.259995,"end":116.759995,"sentiment":"neutral","sentiment_score":0.007881596684455872},{"text":"Mhmm.","start":118.5,"end":118.979996,"sentiment":"neutral","sentiment_score":0.011650805361568928},{"text":"Okay.","start":118.979996,"end":119.479996,"sentiment":"neutral","sentiment_score":0.02561371959745884},{"text":"Got it.","start":119.54,"end":120.28,"sentiment":"neutral","sentiment_score":0.04594319686293602},{"text":"Is it ever 10th Avenue, Unit 701 Slash 1 10th mhmm.","start":120.5,"end":128.355,"sentiment":"neutral","sentiment_score":0.015395683659748598}],"sentiment":"neutral","sentiment_score":0.01914906472666189,"num_words":16,"start":116.259995,"end":128.355},{"sentences":[{"text":"10th Avenue, Palm Beach, Q L D 42 21.","start":129.295,"end":134.19499,"sentiment":"neutral","sentiment_score":0.022662747237417433},{"text":"Okay.","start":136.095,"end":136.595,"sentiment":"neutral","sentiment_score":0.04716983810067177},{"text":"Is it okay if I put you on hold?","start":136.895,"end":138.255,"sentiment":"neutral","sentiment_score":0.025511984195974138},{"text":"Let me just check the address.","start":138.255,"end":139.71,"sentiment":"neutral","sentiment_score":0.024623507633805275},{"text":"Okay.","start":141.47,"end":141.79001,"sentiment":"neutral","sentiment_score":0.09604443609714508}],"sentiment":"neutral","sentiment_score":0.027866457803891256,"num_words":26,"start":129.295,"end":141.79001},{"sentences":[{"text":"Hang on.","start":141.79001,"end":142.53001,"sentiment":"neutral","sentiment_score":0.06806541234254837},{"text":"Hello?","start":190.875,"end":191.375,"sentiment":"neutral","sentiment_score":0.07633893191814423},{"text":"Yes.","start":193.19499,"end":193.595,"sentiment":"neutral","sentiment_score":0.3203904330730438},{"text":"Thank you for waiting.","start":193.595,"end":194.655,"sentiment":"positive","sentiment_score":0.5714487582445145},{"text":"So after checking the address, the address is available under Supa Network.","start":194.715,"end":199.69499,"sentiment":"neutral","sentiment_score":0.30676724140842754}],"sentiment":"neutral","sentiment_score":0.32499310597777364,"num_words":20,"start":141.79001,"end":199.69499},{"sentences":[{"text":"So if if you like to proceed to signing up with our service Mhmm.","start":200.48999,"end":206.75,"sentiment":"neutral","sentiment_score":0.21228818222880363},{"text":"Yeah.","start":214.89,"end":215.385,"sentiment":"neutral","sentiment_score":0.26226261258125305},{"text":"You can proceed signing up via our website.","start":215.86499,"end":218.125,"sentiment":"neutral","sentiment_score":0.2751562222838402},{"text":"Then once we receive the order, we'll then process it within twenty four hours.","start":218.58499,"end":223.805,"sentiment":"neutral","sentiment_score":0.2447394664798464},{"text":"K.","start":225.86499,"end":226.36499,"sentiment":"neutral","sentiment_score":0.01484108716249466}],"sentiment":"neutral","sentiment_score":0.23359843578777814,"num_words":38,"start":200.48999,"end":226.36499},{"sentences":[{"text":"Yeah.","start":227.86499,"end":228.36499,"sentiment":"neutral","sentiment_score":0.010320210829377174},{"text":"If you don't have the router, yeah, you'll be needing a new one.","start":228.50499,"end":233.24,"sentiment":"neutral","sentiment_score":-0.06944306853872079},{"text":"Mhmm.","start":245.905,"end":246.405,"sentiment":"neutral","sentiment_score":0.006681297905743122},{"text":"Okay.","start":246.465,"end":246.965,"sentiment":"neutral","sentiment_score":0.03405377268791199},{"text":"So the router should be have optic fiber compatible with optic fiber upgrade connection for you to establish a connection because it should have a PPPoE authentication like the available routers.","start":247.025,"end":264.16,"sentiment":"neutral","sentiment_score":0.0831493416260327}],"sentiment":"neutral","sentiment_score":0.03672180810269523,"num_words":47,"start":227.86499,"end":264.16},{"sentences":[{"text":"Mhmm.","start":264.46,"end":264.96,"sentiment":"neutral","sentiment_score":0.027932967990636826},{"text":"Mhmm.","start":267.82,"end":268.32,"sentiment":"neutral","sentiment_score":0.024280233308672905},{"text":"Yeah.","start":271.57498,"end":272.07498,"sentiment":"neutral","sentiment_score":0.03389468789100647},{"text":"Can you tell me the make and model of the router?","start":272.215,"end":275.035,"sentiment":"neutral","sentiment_score":0.01035360898822546},{"text":"Mhmm.","start":275.895,"end":276.395,"sentiment":"neutral","sentiment_score":0.13586771488189697}],"sentiment":"neutral","sentiment_score":0.02239102019617955,"num_words":15,"start":264.46,"end":276.395},{"sentences":[{"text":"Sure.","start":277.41498,"end":277.91498,"sentiment":"neutral","sentiment_score":0.06999865174293518},{"text":"Mhmm.","start":295.21997,"end":295.62,"sentiment":"neutral","sentiment_score":0.030277952551841736},{"text":"Keep the link.","start":295.62,"end":296.43997,"sentiment":"neutral","sentiment_score":0.07158359885215759},{"text":"Sorry?","start":315.31,"end":315.81,"sentiment":"neutral","sentiment_score":-0.016807060688734055},{"text":"Archer Sorry.","start":316.50998,"end":322.77,"sentiment":"neutral","sentiment_score":-0.04493999108672142}],"sentiment":"neutral","sentiment_score":0.0260425447486341,"num_words":8,"start":277.41498,"end":322.77},{"sentences":[{"text":"A x.","start":322.90997,"end":323.56998,"sentiment":"neutral","sentiment_score":-0.04100199230015278},{"text":"Mhmm.","start":323.62997,"end":324.12997,"sentiment":"neutral","sentiment_score":-0.021343879401683807},{"text":"Yeah.","start":333.245,"end":333.745,"sentiment":"neutral","sentiment_score":-0.010817499831318855},{"text":"Yeah.","start":335.32498,"end":335.82498,"sentiment":"neutral","sentiment_score":-0.012186111882328989},{"text":"Sorry.","start":336.76498,"end":337.085,"sentiment":"neutral","sentiment_score":-0.04408441111445427}],"sentiment":"neutral","sentiment_score":-0.02840598113834858,"num_words":6,"start":322.90997,"end":337.085},{"sentences":[{"text":"It's the billing archer AX.","start":337.085,"end":339.21,"sentiment":"neutral","sentiment_score":-0.028933829069137572},{"text":"And the number?","start":342.41,"end":343.38998,"sentiment":"neutral","sentiment_score":-0.007967061673601469},{"text":"87 3.","start":343.93,"end":345.15,"sentiment":"neutral","sentiment_score":-0.007045240141451359},{"text":"873.","start":351.13,"end":352.19,"sentiment":"neutral","sentiment_score":-0.01333450060337782},{"text":"Mhmm.","start":355.39502,"end":355.89502,"sentiment":"neutral","sentiment_score":-0.010564750991761684}],"sentiment":"neutral","sentiment_score":-0.017213338520377874,"num_words":12,"start":337.085,"end":355.89502},{"sentences":[{"text":"73.","start":358.435,"end":359.155,"sentiment":"neutral","sentiment_score":-0.002142950426787138},{"text":"Okay.","start":359.155,"end":359.655,"sentiment":"neutral","sentiment_score":0.022053463384509087},{"text":"Is it okay if I put you on hold?","start":360.275,"end":361.715,"sentiment":"neutral","sentiment_score":0.016917102245820895},{"text":"Let me just check the router.","start":361.715,"end":363.17502,"sentiment":"neutral","sentiment_score":0.008814010148247084},{"text":"Okay.","start":364.755,"end":365.255,"sentiment":"neutral","sentiment_score":0.013367014937102796}],"sentiment":"neutral","sentiment_score":0.01324530605537196,"num_words":18,"start":358.435,"end":365.255},{"sentences":[{"text":"It looks fine.","start":369.58,"end":371.04,"sentiment":"neutral","sentiment_score":0.0494905486702919},{"text":"Mhmm.","start":372.94,"end":373.44,"sentiment":"neutral","sentiment_score":0.02123692631721497},{"text":"Okay.","start":379.82,"end":380.32,"sentiment":"neutral","sentiment_score":0.041597507894039154},{"text":"Yeah.","start":385.045,"end":385.36502,"sentiment":"neutral","sentiment_score":0.029723437502980232},{"text":"Okay.","start":385.36502,"end":385.86502,"sentiment":"neutral","sentiment_score":0.015266915783286096}],"sentiment":"neutral","sentiment_score":0.036613776215485165,"num_words":7,"start":369.58,"end":385.86502},{"sentences":[{"text":"So yeah.","start":385.92502,"end":387.625,"sentiment":"neutral","sentiment_score":0.011128555983304977},{"text":"Can you check if it's working?","start":388.165,"end":389.785,"sentiment":"neutral","sentiment_score":0.002730449448184421},{"text":"Okay.","start":395.125,"end":395.445,"sentiment":"neutral","sentiment_score":-0.004307858645915985},{"text":"But it has a indicator light, means that it's turned on.","start":395.445,"end":399.84,"sentiment":"neutral","sentiment_score":0.017376752400940113},{"text":"Okay.","start":401.26,"end":401.76,"sentiment":"neutral","sentiment_score":0.0467277392745018}],"sentiment":"neutral","sentiment_score":0.012962093604506836,"num_words":21,"start":385.92502,"end":401.76},{"sentences":[{"text":"Yeah.","start":403.74002,"end":404.24002,"sentiment":"neutral","sentiment_score":0.03616667911410332},{"text":"Yeah.","start":404.86002,"end":405.36002,"sentiment":"neutral","sentiment_score":0.04137106239795685},{"text":"No worries.","start":405.5,"end":406.24002,"sentiment":"neutral","sentiment_score":0.10669375211000443},{"text":"And can you also see, like, a modem mounted on your wall?","start":406.62,"end":410.64,"sentiment":"neutral","sentiment_score":0.047810832504183054},{"text":"Can you also see, like, a black modem on your wall mounted?","start":413.575,"end":417.67502,"sentiment":"neutral","sentiment_score":0.006178197450935841}],"sentiment":"neutral","sentiment_score":0.03352834304262485,"num_words":28,"start":403.74002,"end":417.67502},{"sentences":[{"text":"Mhmm.","start":433.84998,"end":434.34998,"sentiment":"neutral","sentiment_score":0.007984373718500137},{"text":"Yeah.","start":435.28998,"end":435.78998,"sentiment":"neutral","sentiment_score":0.027402609586715695},{"text":"Mhmm.","start":437.12997,"end":437.37,"sentiment":"neutral","sentiment_score":0.016180850565433502},{"text":"Okay.","start":437.37,"end":437.77,"sentiment":"neutral","sentiment_score":0.02874930202960968},{"text":"I see.","start":437.77,"end":438.33,"sentiment":"neutral","sentiment_score":0.018667694181203842}],"sentiment":"neutral","sentiment_score":0.019608754043777783,"num_words":6,"start":433.84998,"end":438.33},{"sentences":[{"text":"How about other modem mounted on your wall the NTD box other box?","start":438.33,"end":446.065,"sentiment":"neutral","sentiment_score":0.01876684235265622},{"text":"Like a block box.","start":456.72998,"end":458.03,"sentiment":"neutral","sentiment_score":0.04540154058486223},{"text":"Mhmm.","start":458.33,"end":458.83,"sentiment":"neutral","sentiment_score":0.03445499762892723},{"text":"Yeah.","start":465.05,"end":465.55,"sentiment":"neutral","sentiment_score":0.02712919190526009},{"text":"Mhmm.","start":466.49,"end":466.99,"sentiment":"neutral","sentiment_score":0.047311991453170776}],"sentiment":"neutral","sentiment_score":0.026723564695566894,"num_words":20,"start":438.33,"end":466.99},{"sentences":[{"text":"Yeah.","start":468.16998,"end":468.66998,"sentiment":"neutral","sentiment_score":0.03405558690428734},{"text":"Yeah.","start":469.30502,"end":469.385,"sentiment":"neutral","sentiment_score":0.10046171396970748},{"text":"That's correct.","start":469.385,"end":470.265,"sentiment":"neutral","sentiment_score":0.21539442241191864},{"text":"That is the NTT box on where will you connect the router for it to establish a connection.","start":470.265,"end":476.605,"sentiment":"neutral","sentiment_score":0.14870693617396885},{"text":"Okay.","start":476.905,"end":477.405,"sentiment":"neutral","sentiment_score":0.1061081662774086}],"sentiment":"neutral","sentiment_score":0.14557126796116,"num_words":23,"start":468.16998,"end":477.405},{"sentences":[{"text":"Let me just put you on hold to check the router's compatibility.","start":477.46503,"end":480.845,"sentiment":"neutral","sentiment_score":0.057422781052688755},{"text":"Hang on.","start":481.70502,"end":482.52502,"sentiment":"neutral","sentiment_score":0.02048995904624462},{"text":"Hello?","start":533.745,"end":534.245,"sentiment":"neutral","sentiment_score":0.025173738598823547},{"text":"Yes.","start":536.625,"end":537.025,"sentiment":"neutral","sentiment_score":0.23339872062206268},{"text":"So after thank you for waiting.","start":537.025,"end":538.945,"sentiment":"positive","sentiment_score":0.3998967756827672}],"sentiment":"neutral","sentiment_score":0.15400029109282928,"num_words":22,"start":477.46503,"end":538.945},{"sentences":[{"text":"After checking the router, it says here that it's compatible because it support PPPoE authentication.","start":538.945,"end":546.87994,"sentiment":"neutral","sentiment_score":0.2767155180374781},{"text":"So we can manually configure it.","start":548.69995,"end":551.12,"sentiment":"neutral","sentiment_score":0.036835404112935066},{"text":"But there is some cases that for some reason, the router is not configuring right even though you entered the credentials correctly.","start":551.33997,"end":561.185,"sentiment":"neutral","sentiment_score":-0.15803731842474503},{"text":"So we just have to check it first.","start":561.88495,"end":563.90497,"sentiment":"neutral","sentiment_score":-0.0496281455270946},{"text":"Mhmm.","start":568.52496,"end":569.02496,"sentiment":"neutral","sentiment_score":-0.10355491191148758}],"sentiment":"neutral","sentiment_score":0.007583540649368213,"num_words":52,"start":538.945,"end":569.02496},{"sentences":[{"text":"Yeah.","start":571.08,"end":571.58,"sentiment":"neutral","sentiment_score":0.04930795356631279},{"text":"You can purchase one from us.","start":571.64,"end":573.82,"sentiment":"neutral","sentiment_score":0.0803010103603204},{"text":"Yeah.","start":581.16,"end":581.64,"sentiment":"neutral","sentiment_score":0.11201909929513933},{"text":"That's correct.","start":581.64,"end":582.46,"sentiment":"neutral","sentiment_score":0.1549355760216713},{"text":"Right.","start":582.745,"end":583.245,"sentiment":"neutral","sentiment_score":0.07247039675712585}],"sentiment":"neutral","sentiment_score":0.09322496943853119,"num_words":11,"start":571.08,"end":583.245},{"sentences":[{"text":"Mhmm.","start":593.465,"end":593.965,"sentiment":"neutral","sentiment_score":-0.011340921744704248},{"text":"Yeah.","start":594.185,"end":594.505,"sentiment":"neutral","sentiment_score":0.022993160411715508},{"text":"So if you choose the six month contract, we have a free router.","start":594.505,"end":598.87,"sentiment":"neutral","sentiment_score":0.026078457299333353},{"text":"But please do note that if ever you'll be cancelling within the contract term, you'll be paying for the price of the router and the and the cancellation fee, if ever.","start":599.32996,"end":610.635,"sentiment":"neutral","sentiment_score":-0.16497808839044265},{"text":"Okay.","start":615.735,"end":616.235,"sentiment":"neutral","sentiment_score":-0.10471776127815248}],"sentiment":"neutral","sentiment_score":-0.10358226208135168,"num_words":47,"start":593.465,"end":616.235},{"sentences":[{"text":"Mhmm.","start":620.125,"end":620.375,"sentiment":"neutral","sentiment_score":-0.07220879197120667},{"text":"Yeah.","start":620.375,"end":620.875,"sentiment":"neutral","sentiment_score":-0.07342595607042313},{"text":"Yeah.","start":622.375,"end":622.875,"sentiment":"neutral","sentiment_score":0.008426563814282417},{"text":"Sure.","start":626.72,"end":627.12,"sentiment":"neutral","sentiment_score":0.08937792479991913},{"text":"Yeah.","start":627.12,"end":627.6,"sentiment":"neutral","sentiment_score":0.0813349187374115}],"sentiment":"neutral","sentiment_score":0.0067009318619966505,"num_words":5,"start":620.125,"end":627.6},{"sentences":[{"text":"So kindly place an order via our website.","start":627.6,"end":632.33997,"sentiment":"neutral","sentiment_score":0.12348165456205606},{"text":"Choose the plan speed that you want and Mhmm.","start":632.72,"end":636.895,"sentiment":"neutral","sentiment_score":0.07689082498351733},{"text":"And the free router, then the contract term.","start":636.975,"end":640.035,"sentiment":"neutral","sentiment_score":0.08388531161472201},{"text":"Then once we receive the order successfully and the upfront payment is settled, we'll then proceed with activating it within twenty four hours.","start":640.415,"end":648.93,"sentiment":"neutral","sentiment_score":0.15782031352105347},{"text":"Mhmm.","start":650.69,"end":651.19,"sentiment":"neutral","sentiment_score":0.05423353612422943}],"sentiment":"neutral","sentiment_score":0.1231643653341702,"num_words":49,"start":627.6,"end":651.19},{"sentences":[{"text":"Then yeah.","start":651.25,"end":652.39,"sentiment":"neutral","sentiment_score":0.005652786232531071},{"text":"And please also do know that for the router, it will take three to five business days, their address.","start":652.45,"end":659.91,"sentiment":"neutral","sentiment_score":-0.016316812975626243},{"text":"Then once the route, if ever, that your own router is not working.","start":660.61,"end":665.14496,"sentiment":"neutral","sentiment_score":-0.14448882410159478},{"text":"Actually, we do just a door to door deliver.","start":673.20496,"end":675.70496,"sentiment":"neutral","sentiment_score":-0.023565772713886365},{"text":"No pickup.","start":676.165,"end":676.90497,"sentiment":"neutral","sentiment_score":-0.13888487219810486}],"sentiment":"neutral","sentiment_score":-0.059265117471416794,"num_words":45,"start":651.25,"end":676.90497},{"sentences":[{"text":"Yeah.","start":677.4149,"end":677.9149,"sentiment":"neutral","sentiment_score":0.2740277647972107},{"text":"Okay.","start":679.9749,"end":680.45496,"sentiment":"positive","sentiment_score":0.5551832318305969},{"text":"Thank you also.","start":680.45496,"end":681.4149,"sentiment":"positive","sentiment_score":0.7291775941848755},{"text":"Bye.","start":681.4149,"end":681.89496,"sentiment":"positive","sentiment_score":0.5066733360290527},{"text":"Have a great day.","start":681.89496,"end":682.87494,"sentiment":"positive","sentiment_score":0.5676442831754684}],"sentiment":"positive","sentiment_score":0.5793994247913361,"num_words":10,"start":677.4149,"end":682.87494}]}}]},{"alternatives":[{"transcript":"Hi, Barry. My name is Grant. I'm trying I'm on your Airtel website, and I'm trying to check my address. And I punched the address, and it comes up, and then I click on it. And it just keeps saying we're just checking your address, but it's not moving past that point. So can you is there a problem with the address? I see so. Okay. Yep. Well, you can take it. Yep. Go ahead. Do you want me to do it first? Yeah. So it's Unit 701. No. No. 701. Yeah. So Unit 701, and then the street address is 1 10th Avenue. 10th. 10th Avenue, Beach, Queensland. What? Palm Beach, P A L M, Beach, B E A Z. K. Okay. Let's start again. So what what have you got so far? You you talk back to me because I can understand you. You've got units one? Yep. Yep. 10th, T E N T H. 10th. As in the number 10, but 10th. 10th Avenue, Palm, P A L M, Beach, Beech, Beech, Beech, Beech, Beech, Beech, Queensland 4 221. Yep. One. Yep. That's it. That's it. Yep. Correct. That's fine. Hi. Yeah. Yeah. I I just wanna sign up I wanna sign up for to the October or six months. Yeah. Okay. So I need to buy a modem. Correct? I mean, I do because this is a rental property. I just moved in two days ago, and there is a modem sitting here on the ground. So how do I know if it's compatible with what you offer? Okay. So how can I tell by looking at okay? If I if I look at the router and I explain to you what it is, can you tell me if it's compatible? Okay. I'll yep. Okay. Thank you. Hold on. One one moment. It's a TP Link. Yep. What is it? TP Link on the bottom of it. The model was Archer, a r c h e Archer, a r c h e r, and then a x seven three. Yeah. And then a new new new word, a x seven three. And then I'm not sure. Is that enough for you to identify? Because there's a whole lot more information after that. A x 54 zero 0. Yeah. AX7 3. Yeah. 73. No. Not 8. Just a 73. A x x for X-ray 73. Yeah. And hold on. Hold on. Hold on. Then there's a new another line below that. It says a x five four zero zero Wi Fi six router. But I think you just need the first bit, RJA73. I think that's the model. But the other one yeah. Well, it's it's plugged in, but there's no Internet connected. So I don't know if it was oh, yeah. Yeah. I'm pretty sure. Hold on. I'll plug it back in because I unplugged it to talk to you. Hold on. Let's see. Sorry. Say that again? Not right here, but this I'll plug it in. It's got lights on it. Green light flashing. So it's got power. I'll check. Yeah. There's a SuperNex. What yeah. The box is DigiSet, and then there's another box. There's a DigiSet one. Is that what you want? That's a little black box. Okay. Hello? Hi. Okay. So Okay. Okay. Okay. But if if so if I don't if it doesn't work, I just need to get a router from you. Correct? Yeah. And so I'm yeah. I'm looking at the options on your page, just so I know. It says free router for six months. So if I so if I sign up for six months, I get that one free or if there's is these other ones that you're gonna join for twelve months? But I'm only joining for six. So yeah. Okay. No. That that's okay. I mean, I've got I've rented this apartment till the October. Okay? So that's almost six months, but I can just keep paying for another seven days. It doesn't matter. Even after I leave. Is that alright? Yeah. Okay. Fine. Alright. So do what do we need to do now? Okay. Okay. Thank you. I'll do that. Okay. Yeah. Can I if I need if I need your router, can I can I collect it from somewhere? Or do I have do you have to deliver it? Okay. No problem. Okay. Alright. Thank you. Bye. Bye.","confidence":0.9770508,"words":[{"word":"hi","start":8.4,"end":8.639999,"confidence":0.98706055,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.056900642812252045},{"word":"barry","start":8.639999,"end":9.139999,"confidence":0.9506836,"punctuated_word":"Barry.","sentiment":"neutral","sentiment_score":0.04483013600111008},{"word":"my","start":9.28,"end":9.44,"confidence":0.84716797,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.03889640048146248},{"word":"name","start":9.44,"end":9.599999,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.05753011628985405},{"word":"is","start":9.599999,"end":9.76,"confidence":0.7753906,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.057386331260204315},{"word":"grant","start":9.76,"end":10.26,"confidence":0.99560547,"punctuated_word":"Grant.","sentiment":"neutral","sentiment_score":0.06823031604290009},{"word":"i'm","start":10.4,"end":10.639999,"confidence":0.9855957,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.006430074572563171},{"word":"trying","start":10.639999,"end":10.88,"confidence":0.88720703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.00794271007180214},{"word":"i'm","start":11.04,"end":11.2,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.002848702948540449},{"word":"on","start":11.2,"end":11.36,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.018400229513645172},{"word":"your","start":11.36,"end":11.759999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03760625422000885},{"word":"airtel","start":11.759999,"end":12.259999,"confidence":0.7763672,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.016706401482224464},{"word":"website","start":12.719999,"end":13.219999,"confidence":0.8491211,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.0038488758727908134},{"word":"and","start":14.084999,"end":14.245,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007426247000694275},{"word":"i'm","start":14.245,"end":14.485,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.005155065096914768},{"word":"trying","start":14.485,"end":14.804999,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.17771616578102112},{"word":"to","start":14.804999,"end":14.964999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1307820826768875},{"word":"check","start":14.964999,"end":15.205,"confidence":0.5878906,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.09334087371826172},{"word":"my","start":15.205,"end":15.445,"confidence":0.9316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19902671873569489},{"word":"address","start":15.445,"end":15.945,"confidence":0.91186523,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.1366322785615921},{"word":"and","start":16.005,"end":16.244999,"confidence":0.99609375,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.3466748893260956},{"word":"i","start":16.244999,"end":16.404999,"confidence":0.99121094,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3877102732658386},{"word":"punched","start":16.404999,"end":16.645,"confidence":0.46972656,"punctuated_word":"punched","sentiment":"neutral","sentiment_score":-0.32707899808883667},{"word":"the","start":16.645,"end":16.805,"confidence":0.9658203,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33624693751335144},{"word":"address","start":16.805,"end":17.205,"confidence":0.7817383,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.24002982676029205},{"word":"and","start":17.205,"end":17.285,"confidence":0.96533203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27493977546691895},{"word":"it","start":17.285,"end":17.445,"confidence":0.6640625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.32280558347702026},{"word":"comes","start":17.445,"end":17.765,"confidence":0.96875,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.26812615990638733},{"word":"up","start":17.765,"end":17.925,"confidence":0.70825195,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.2095016688108444},{"word":"and","start":17.925,"end":18.164999,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2529403567314148},{"word":"then","start":18.164999,"end":18.324999,"confidence":0.8442383,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.23395149409770968},{"word":"i","start":18.324999,"end":18.404999,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26522085070610046},{"word":"click","start":18.404999,"end":18.564999,"confidence":0.66308594,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.15473227202892303},{"word":"on","start":18.564999,"end":18.724998,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2197408527135849},{"word":"it","start":18.724998,"end":19.224998,"confidence":0.8774414,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2126867175102234},{"word":"and","start":19.445,"end":19.685,"confidence":0.99902344,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.3751616775989533},{"word":"it","start":19.685,"end":19.845,"confidence":0.98828125,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.41736650466918945},{"word":"just","start":19.845,"end":20.085,"confidence":0.9941406,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4288499355316162},{"word":"keeps","start":20.085,"end":20.244999,"confidence":0.94970703,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.5215303301811218},{"word":"saying","start":20.244999,"end":20.484999,"confidence":0.9980469,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.4260146319866181},{"word":"we're","start":20.484999,"end":20.645,"confidence":0.9165039,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.4186953008174896},{"word":"just","start":20.645,"end":20.884998,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4194747805595398},{"word":"checking","start":20.884998,"end":21.205,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.3077286183834076},{"word":"your","start":21.205,"end":21.365,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4813455045223236},{"word":"address","start":21.365,"end":21.685,"confidence":0.98217773,"punctuated_word":"address,","sentiment":"negative","sentiment_score":-0.3544042408466339},{"word":"but","start":21.685,"end":21.845,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.3939551115036011},{"word":"it's","start":21.845,"end":22.085,"confidence":1.0,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5018596053123474},{"word":"not","start":22.085,"end":22.585,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.525833249092102},{"word":"moving","start":23.044998,"end":23.445,"confidence":0.99316406,"punctuated_word":"moving","sentiment":"negative","sentiment_score":-0.4872859716415405},{"word":"past","start":23.445,"end":23.765,"confidence":0.9873047,"punctuated_word":"past","sentiment":"negative","sentiment_score":-0.5493468046188354},{"word":"that","start":23.765,"end":23.925,"confidence":0.9741211,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5212065577507019},{"word":"point","start":23.925,"end":24.425,"confidence":0.99365234,"punctuated_word":"point.","sentiment":"negative","sentiment_score":-0.4208144545555115},{"word":"so","start":25.525,"end":25.765,"confidence":0.92333984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05764571949839592},{"word":"can","start":25.765,"end":25.925,"confidence":0.90625,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.023273076862096783},{"word":"you","start":25.925,"end":26.34,"confidence":0.7495117,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03242598846554756},{"word":"is","start":27.78,"end":27.94,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1537393033504486},{"word":"there","start":27.94,"end":28.18,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.19157138466835025},{"word":"a","start":28.18,"end":28.26,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26154717803001404},{"word":"problem","start":28.26,"end":28.58,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2705414593219757},{"word":"with","start":28.58,"end":28.74,"confidence":0.96435547,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.35516196489334106},{"word":"the","start":28.74,"end":28.9,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36195841431617737},{"word":"address","start":28.9,"end":29.4,"confidence":0.8171387,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.29145562648773193},{"word":"i","start":30.02,"end":30.18,"confidence":0.41723633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2008267045021057},{"word":"see","start":30.18,"end":30.34,"confidence":0.8125,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.14923696219921112},{"word":"so","start":30.34,"end":30.84,"confidence":0.8679199,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.17439770698547363},{"word":"okay","start":42.185,"end":42.585,"confidence":0.8066406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02291826158761978},{"word":"yep","start":42.585,"end":43.065,"confidence":0.98168945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.045343514531850815},{"word":"well","start":43.065,"end":43.225,"confidence":0.68078613,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.053683385252952576},{"word":"you","start":43.225,"end":43.305,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06815887987613678},{"word":"can","start":43.305,"end":43.465,"confidence":0.70703125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06500522792339325},{"word":"take","start":43.465,"end":43.704998,"confidence":0.2133789,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.0790003091096878},{"word":"it","start":43.704998,"end":43.864998,"confidence":0.92578125,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.08044341206550598},{"word":"yep","start":43.864998,"end":44.184998,"confidence":0.96777344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08704261481761932},{"word":"go","start":44.184998,"end":44.425,"confidence":0.86621094,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.09611707925796507},{"word":"ahead","start":44.425,"end":44.905,"confidence":0.9724121,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":0.09794420003890993},{"word":"do","start":44.905,"end":45.065,"confidence":0.4794922,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.0052649714052677155},{"word":"you","start":45.065,"end":45.225,"confidence":0.82714844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00983266718685627},{"word":"want","start":45.225,"end":45.385,"confidence":0.5024414,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.00045520439743995667},{"word":"me","start":45.385,"end":45.545,"confidence":0.85498047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011165495961904526},{"word":"to","start":45.545,"end":45.571667,"confidence":0.91503906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.001089148223400116},{"word":"do","start":45.571667,"end":45.59833,"confidence":0.23022461,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0009358897805213928},{"word":"it","start":45.59833,"end":45.625,"confidence":0.6738281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0003458261489868164},{"word":"first","start":45.625,"end":46.125,"confidence":0.6916504,"punctuated_word":"first?","sentiment":"neutral","sentiment_score":-0.005299558863043785},{"word":"yeah","start":47.864998,"end":48.105,"confidence":0.8117676,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010880250483751295},{"word":"so","start":48.105,"end":48.345,"confidence":0.9707031,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0034393388777971268},{"word":"it's","start":48.345,"end":48.504997,"confidence":0.97021484,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.003358820453286171},{"word":"unit","start":48.504997,"end":48.905,"confidence":0.9863281,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.0035217739641666412},{"word":"701","start":48.905,"end":49.965,"confidence":0.92626953,"punctuated_word":"701.","sentiment":"neutral","sentiment_score":0.008178004994988441},{"word":"no","start":51.864998,"end":52.105,"confidence":0.97753906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0614093542098999},{"word":"no","start":52.105,"end":52.585,"confidence":0.9890137,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06106190383434296},{"word":"701","start":52.585,"end":53.965,"confidence":0.9746094,"punctuated_word":"701.","sentiment":"neutral","sentiment_score":-0.03766178339719772},{"word":"yeah","start":56.29,"end":56.79,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003822815604507923},{"word":"so","start":56.85,"end":57.09,"confidence":0.609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00025929883122444153},{"word":"unit","start":57.09,"end":57.57,"confidence":0.9760742,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.00021694228053092957},{"word":"701","start":57.57,"end":58.45,"confidence":0.9222819,"punctuated_word":"701,","sentiment":"neutral","sentiment_score":0.005610935389995575},{"word":"and","start":58.45,"end":58.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0017491765320301056},{"word":"then","start":58.69,"end":58.93,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.004595497623085976},{"word":"the","start":58.93,"end":59.17,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001689000055193901},{"word":"street","start":59.17,"end":59.49,"confidence":0.99902344,"punctuated_word":"street","sentiment":"neutral","sentiment_score":0.01076406054198742},{"word":"address","start":59.49,"end":59.99,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0001769494265317917},{"word":"is","start":60.05,"end":60.29,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0029851682484149933},{"word":"1","start":60.29,"end":60.79,"confidence":0.99609375,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.0012290552258491516},{"word":"10th","start":61.25,"end":61.73,"confidence":0.98291016,"punctuated_word":"10th","sentiment":"neutral","sentiment_score":0.014075497165322304},{"word":"avenue","start":61.73,"end":62.23,"confidence":0.7229004,"punctuated_word":"Avenue.","sentiment":"neutral","sentiment_score":-0.002897541970014572},{"word":"10th","start":64.05,"end":64.55,"confidence":0.68481445,"punctuated_word":"10th.","sentiment":"neutral","sentiment_score":-0.0027549248188734055},{"word":"10th","start":65.41,"end":65.91,"confidence":0.97265625,"punctuated_word":"10th","sentiment":"neutral","sentiment_score":0.008364087902009487},{"word":"avenue","start":66.13,"end":66.63,"confidence":0.91796875,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":0.0021752635948359966},{"word":"beach","start":67.25,"end":67.75,"confidence":0.7220459,"punctuated_word":"Beach,","sentiment":"neutral","sentiment_score":0.0062970868311822414},{"word":"queensland","start":69.075,"end":69.575,"confidence":0.9602051,"punctuated_word":"Queensland.","sentiment":"neutral","sentiment_score":0.0107168173417449},{"word":"what","start":71.795,"end":72.295,"confidence":0.70703125,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.002047710120677948},{"word":"palm","start":72.355,"end":72.755,"confidence":0.9741211,"punctuated_word":"Palm","sentiment":"neutral","sentiment_score":0.012723347172141075},{"word":"beach","start":72.755,"end":73.235,"confidence":0.83203125,"punctuated_word":"Beach,","sentiment":"neutral","sentiment_score":0.0041314600966870785},{"word":"p","start":73.235,"end":73.635,"confidence":0.99316406,"punctuated_word":"P","sentiment":"neutral","sentiment_score":0.0011478234082460403},{"word":"a","start":73.635,"end":74.115,"confidence":0.9921875,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.0013681892305612564},{"word":"l","start":74.115,"end":74.355,"confidence":0.99609375,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.0005925595760345459},{"word":"m","start":74.355,"end":74.855,"confidence":0.8967285,"punctuated_word":"M,","sentiment":"neutral","sentiment_score":0.005548594053834677},{"word":"beach","start":75.475,"end":75.975,"confidence":0.8601074,"punctuated_word":"Beach,","sentiment":"neutral","sentiment_score":0.006724821403622627},{"word":"b","start":76.115,"end":76.515,"confidence":0.9536133,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.0011323150247335434},{"word":"e","start":76.515,"end":76.675,"confidence":0.9819336,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.008607499301433563},{"word":"a","start":76.675,"end":76.915,"confidence":0.8535156,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.007918812334537506},{"word":"z","start":76.915,"end":77.415,"confidence":0.8417969,"punctuated_word":"Z.","sentiment":"neutral","sentiment_score":0.003245665691792965},{"word":"k","start":78.515,"end":79.015,"confidence":0.63378906,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.007335998583585024},{"word":"okay","start":79.97,"end":80.13,"confidence":0.80029297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028734084218740463},{"word":"let's","start":80.13,"end":80.29,"confidence":0.99316406,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.01185833476483822},{"word":"start","start":80.29,"end":80.53,"confidence":0.9970703,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.014745920896530151},{"word":"again","start":80.53,"end":80.93,"confidence":0.99853516,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.030644968152046204},{"word":"so","start":80.93,"end":81.17,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03198257088661194},{"word":"what","start":81.17,"end":81.409996,"confidence":0.9838867,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.036176130175590515},{"word":"what","start":81.409996,"end":81.57,"confidence":0.7495117,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.042044930160045624},{"word":"have","start":81.57,"end":81.729996,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.056455910205841064},{"word":"you","start":81.729996,"end":81.81,"confidence":0.93408203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057425156235694885},{"word":"got","start":81.81,"end":81.97,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.049386002123355865},{"word":"so","start":81.97,"end":82.13,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04794818162918091},{"word":"far","start":82.13,"end":82.37,"confidence":0.9970703,"punctuated_word":"far?","sentiment":"neutral","sentiment_score":0.00892828032374382},{"word":"you","start":82.37,"end":82.53,"confidence":0.9921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08589751273393631},{"word":"you","start":82.53,"end":82.69,"confidence":0.9291992,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09482885897159576},{"word":"talk","start":82.69,"end":82.93,"confidence":0.6801758,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.05525601655244827},{"word":"back","start":82.93,"end":83.09,"confidence":0.91845703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06862372159957886},{"word":"to","start":83.09,"end":83.17,"confidence":0.8886719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10646530985832214},{"word":"me","start":83.17,"end":83.409996,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07564620673656464},{"word":"because","start":83.409996,"end":83.57,"confidence":0.6254883,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09855812788009644},{"word":"i","start":83.57,"end":83.729996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09694939851760864},{"word":"can","start":83.729996,"end":83.89,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05275704711675644},{"word":"understand","start":83.89,"end":84.37,"confidence":0.96972656,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.06132787466049194},{"word":"you","start":84.37,"end":84.87,"confidence":0.9921875,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.05276881903409958},{"word":"you've","start":85.49,"end":85.65,"confidence":0.6936035,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.021067265421152115},{"word":"got","start":85.65,"end":85.89,"confidence":0.9951172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.012856191024184229},{"word":"units","start":85.89,"end":86.37,"confidence":0.484375,"punctuated_word":"units","sentiment":"neutral","sentiment_score":-0.022092007100582123},{"word":"one","start":86.37,"end":86.87,"confidence":0.4613037,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.005951699800789356},{"word":"yep","start":89.57,"end":90.07,"confidence":0.92578125,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0030399325769394636},{"word":"yep","start":90.93,"end":91.43,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.002529323101043701},{"word":"10th","start":92.61,"end":93.11,"confidence":0.6140137,"punctuated_word":"10th,","sentiment":"neutral","sentiment_score":0.002352203009650111},{"word":"t","start":93.275,"end":93.675,"confidence":0.99609375,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.0013560373336076736},{"word":"e","start":93.675,"end":94.155,"confidence":1.0,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.0020861495286226273},{"word":"n","start":94.155,"end":94.475,"confidence":0.99902344,"punctuated_word":"N","sentiment":"neutral","sentiment_score":-0.0022771432995796204},{"word":"t","start":94.475,"end":94.875,"confidence":0.9980469,"punctuated_word":"T","sentiment":"neutral","sentiment_score":-0.0013395510613918304},{"word":"h","start":94.875,"end":95.375,"confidence":0.8984375,"punctuated_word":"H.","sentiment":"neutral","sentiment_score":-0.0009375941008329391},{"word":"10th","start":97.835,"end":98.335,"confidence":0.859375,"punctuated_word":"10th.","sentiment":"neutral","sentiment_score":-0.0037247203290462494},{"word":"as","start":98.555,"end":98.715,"confidence":0.56591797,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.009688498452305794},{"word":"in","start":98.715,"end":98.875,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00859774649143219},{"word":"the","start":98.875,"end":99.034996,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008785052224993706},{"word":"number","start":99.034996,"end":99.354996,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.013803532347083092},{"word":"10","start":99.354996,"end":99.854996,"confidence":0.59020996,"punctuated_word":"10,","sentiment":"neutral","sentiment_score":0.0024934113025665283},{"word":"but","start":99.995,"end":100.315,"confidence":0.70703125,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.010616711340844631},{"word":"10th","start":100.315,"end":100.815,"confidence":0.8647461,"punctuated_word":"10th.","sentiment":"neutral","sentiment_score":-0.004641607403755188},{"word":"10th","start":101.435,"end":101.915,"confidence":0.5317383,"punctuated_word":"10th","sentiment":"neutral","sentiment_score":0.004815895110368729},{"word":"avenue","start":101.915,"end":102.415,"confidence":0.8913574,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":-0.0018167891539633272},{"word":"palm","start":104.715,"end":105.215,"confidence":0.96972656,"punctuated_word":"Palm,","sentiment":"neutral","sentiment_score":-0.007599981501698494},{"word":"p","start":105.354996,"end":105.755,"confidence":0.97998047,"punctuated_word":"P","sentiment":"neutral","sentiment_score":-0.006680045276880264},{"word":"a","start":105.755,"end":106.075,"confidence":1.0,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.007620412856340408},{"word":"l","start":106.075,"end":106.475,"confidence":1.0,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.009822008199989796},{"word":"m","start":106.475,"end":106.975,"confidence":0.9758301,"punctuated_word":"M,","sentiment":"neutral","sentiment_score":-0.006649046204984188},{"word":"beach","start":108.8,"end":109.3,"confidence":0.5722656,"punctuated_word":"Beach,","sentiment":"neutral","sentiment_score":0.0270596481859684},{"word":"beech","start":110.8,"end":110.88,"confidence":0.4532064,"punctuated_word":"Beech,","sentiment":"neutral","sentiment_score":0.025702785700559616},{"word":"beech","start":110.88,"end":111.12,"confidence":0.75423175,"punctuated_word":"Beech,","sentiment":"neutral","sentiment_score":0.02036792039871216},{"word":"beech","start":111.12,"end":111.62,"confidence":0.79817706,"punctuated_word":"Beech,","sentiment":"neutral","sentiment_score":0.02107360027730465},{"word":"beech","start":111.64,"end":112.14,"confidence":0.8649089,"punctuated_word":"Beech,","sentiment":"neutral","sentiment_score":0.017268788069486618},{"word":"beech","start":112.16,"end":112.66,"confidence":0.84277344,"punctuated_word":"Beech,","sentiment":"neutral","sentiment_score":0.013898546807467936},{"word":"beech","start":113.4,"end":113.9,"confidence":0.7895508,"punctuated_word":"Beech,","sentiment":"neutral","sentiment_score":0.006850111298263073},{"word":"queensland","start":114.64,"end":115.14,"confidence":0.93359375,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":0.01547127030789852},{"word":"4","start":116.08,"end":116.32,"confidence":0.9326172,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.00783997867256403},{"word":"221","start":116.32,"end":117.3,"confidence":0.9947917,"punctuated_word":"221.","sentiment":"neutral","sentiment_score":0.004904414992779493},{"word":"yep","start":122.815,"end":123.315,"confidence":0.9230957,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01818663999438286},{"word":"one","start":126.175,"end":126.675,"confidence":0.9367676,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.013004892505705357},{"word":"yep","start":127.935,"end":128.415,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.062082406133413315},{"word":"that's","start":128.415,"end":128.495,"confidence":0.94018555,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0853956863284111},{"word":"it","start":128.495,"end":128.655,"confidence":0.9169922,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.08314104378223419},{"word":"that's","start":128.655,"end":128.975,"confidence":0.95703125,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07175611704587936},{"word":"it","start":128.975,"end":129.475,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0516248494386673},{"word":"yep","start":133.055,"end":133.555,"confidence":0.984375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.020600801333785057},{"word":"correct","start":139.39,"end":139.89,"confidence":0.9128418,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.1369461566209793},{"word":"that's","start":140.03,"end":140.35,"confidence":0.9909668,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1565559208393097},{"word":"fine","start":140.35,"end":140.85,"confidence":0.99853516,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.15626433491706848},{"word":"hi","start":192.315,"end":192.69,"confidence":0.73339844,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1916401982307434},{"word":"yeah","start":205.845,"end":206.08499,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1563950777053833},{"word":"yeah","start":206.08499,"end":206.325,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16093897819519043},{"word":"i","start":206.325,"end":206.405,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1324063241481781},{"word":"i","start":206.405,"end":206.72499,"confidence":0.75097656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12634971737861633},{"word":"just","start":206.72499,"end":206.965,"confidence":0.71875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13923794031143188},{"word":"wanna","start":206.965,"end":207.205,"confidence":0.8964844,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.16472414135932922},{"word":"sign","start":207.205,"end":207.44499,"confidence":0.9941406,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.12029554694890976},{"word":"up","start":207.44499,"end":207.605,"confidence":0.56396484,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.16558770835399628},{"word":"i","start":207.605,"end":207.685,"confidence":0.609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12634985148906708},{"word":"wanna","start":207.685,"end":207.92499,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1917826235294342},{"word":"sign","start":207.92499,"end":208.165,"confidence":0.9970703,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.12039195001125336},{"word":"up","start":208.165,"end":208.405,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.12617434561252594},{"word":"for","start":208.405,"end":208.905,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13197511434555054},{"word":"to","start":210.64499,"end":210.805,"confidence":0.87841797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11430220305919649},{"word":"the","start":210.805,"end":210.965,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1087023913860321},{"word":"october","start":210.965,"end":212.405,"confidence":0.9973958,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.10722616314888},{"word":"or","start":212.405,"end":212.64499,"confidence":0.8647461,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.15693563222885132},{"word":"six","start":212.64499,"end":212.965,"confidence":0.9091797,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.14770057797431946},{"word":"months","start":212.965,"end":213.28499,"confidence":0.94677734,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.1639287918806076},{"word":"yeah","start":213.28499,"end":213.78499,"confidence":0.95874023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22575628757476807},{"word":"okay","start":224.51,"end":224.83,"confidence":0.74365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04185272008180618},{"word":"so","start":224.83,"end":224.99,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0065763480961322784},{"word":"i","start":224.99,"end":225.15,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019726257771253582},{"word":"need","start":225.15,"end":225.31,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.00998637080192566},{"word":"to","start":225.31,"end":225.39,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007210470736026764},{"word":"buy","start":225.39,"end":225.63,"confidence":0.99902344,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.001070268452167511},{"word":"a","start":225.63,"end":225.79,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003451881930232048},{"word":"modem","start":225.79,"end":226.29,"confidence":0.9675293,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":0.00876845046877861},{"word":"correct","start":226.43,"end":226.93,"confidence":0.9995117,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.029504654929041862},{"word":"i","start":231.15,"end":231.31,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07466892898082733},{"word":"mean","start":231.31,"end":231.47,"confidence":0.9609375,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.06707748770713806},{"word":"i","start":231.47,"end":231.55,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08506317436695099},{"word":"do","start":231.55,"end":231.79,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08481131494045258},{"word":"because","start":232.04,"end":232.54,"confidence":0.9482422,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08164160698652267},{"word":"this","start":233.255,"end":233.415,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07538837194442749},{"word":"is","start":233.415,"end":233.735,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0732668787240982},{"word":"a","start":233.735,"end":233.895,"confidence":0.8881836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05187317356467247},{"word":"rental","start":233.895,"end":234.295,"confidence":0.984375,"punctuated_word":"rental","sentiment":"neutral","sentiment_score":-0.050832197070121765},{"word":"property","start":234.295,"end":234.69499,"confidence":0.9650879,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":-0.04697496443986893},{"word":"i","start":234.69499,"end":234.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06122870370745659},{"word":"just","start":234.775,"end":235.015,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03255585581064224},{"word":"moved","start":235.015,"end":235.175,"confidence":1.0,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.014149881899356842},{"word":"in","start":235.175,"end":235.575,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01014101505279541},{"word":"two","start":235.575,"end":235.97499,"confidence":0.40185547,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.035616666078567505},{"word":"days","start":235.97499,"end":236.215,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.003619767725467682},{"word":"ago","start":236.215,"end":236.715,"confidence":0.7624512,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.01977270096540451},{"word":"and","start":236.935,"end":237.095,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.033011335879564285},{"word":"there","start":237.095,"end":237.33499,"confidence":0.86279297,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05372145399451256},{"word":"is","start":237.33499,"end":237.655,"confidence":0.9614258,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04274071380496025},{"word":"a","start":237.655,"end":237.815,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.038004398345947266},{"word":"modem","start":237.815,"end":238.215,"confidence":0.9863281,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.01652565598487854},{"word":"sitting","start":238.215,"end":238.535,"confidence":0.9941406,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.04501321166753769},{"word":"here","start":238.535,"end":238.775,"confidence":0.9472656,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.05015501379966736},{"word":"on","start":238.775,"end":238.935,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028660934418439865},{"word":"the","start":238.935,"end":239.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020664863288402557},{"word":"ground","start":239.095,"end":239.595,"confidence":0.98657227,"punctuated_word":"ground.","sentiment":"neutral","sentiment_score":-0.023868195712566376},{"word":"so","start":239.895,"end":240.395,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.061572156846523285},{"word":"how","start":240.455,"end":240.69499,"confidence":0.9873047,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.06321099400520325},{"word":"do","start":240.69499,"end":240.775,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05738162249326706},{"word":"i","start":240.775,"end":240.935,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03638157993555069},{"word":"know","start":240.935,"end":241.095,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05215880647301674},{"word":"if","start":241.095,"end":241.255,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.045853372663259506},{"word":"it's","start":241.255,"end":241.495,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.029834067448973656},{"word":"compatible","start":241.495,"end":241.995,"confidence":0.99902344,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.03679016977548599},{"word":"with","start":242.135,"end":242.635,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004238724708557129},{"word":"what","start":244.215,"end":244.455,"confidence":0.9506836,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.003623582422733307},{"word":"you","start":244.455,"end":244.775,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00984342396259308},{"word":"offer","start":244.775,"end":245.275,"confidence":0.9970703,"punctuated_word":"offer?","sentiment":"neutral","sentiment_score":-0.02173840068280697},{"word":"okay","start":261.82,"end":262.06,"confidence":0.873291,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.048288483172655106},{"word":"so","start":262.06,"end":262.30002,"confidence":0.93847656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01952361688017845},{"word":"how","start":262.30002,"end":262.38,"confidence":0.98828125,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.02649221569299698},{"word":"can","start":262.38,"end":262.62,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.024948984384536743},{"word":"i","start":262.62,"end":262.7,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0217643640935421},{"word":"tell","start":262.7,"end":262.94,"confidence":0.95166016,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.01965730637311935},{"word":"by","start":262.94,"end":263.1,"confidence":0.90722656,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.021256636828184128},{"word":"looking","start":263.1,"end":263.5,"confidence":0.97998047,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.024982523173093796},{"word":"at","start":263.5,"end":263.745,"confidence":0.8232422,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.012351106852293016},{"word":"okay","start":265.025,"end":265.345,"confidence":0.9602051,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.03746868669986725},{"word":"if","start":265.345,"end":265.585,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.013510733842849731},{"word":"i","start":265.585,"end":265.665,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001375984400510788},{"word":"if","start":265.665,"end":265.82498,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010943064466118813},{"word":"i","start":265.82498,"end":265.985,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003779627382755279},{"word":"look","start":265.985,"end":266.225,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.005908168852329254},{"word":"at","start":266.225,"end":266.385,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.00820891559123993},{"word":"the","start":266.385,"end":266.54498,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0019854307174682617},{"word":"router","start":266.54498,"end":267.04498,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.022877976298332214},{"word":"and","start":267.505,"end":267.745,"confidence":0.86328125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0011912435293197632},{"word":"i","start":267.745,"end":267.905,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0008936561644077301},{"word":"explain","start":267.905,"end":268.145,"confidence":0.8183594,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":0.010015137493610382},{"word":"to","start":268.145,"end":268.305,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03760860115289688},{"word":"you","start":268.305,"end":268.465,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019157029688358307},{"word":"what","start":268.465,"end":268.625,"confidence":0.9951172,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02255663275718689},{"word":"it","start":268.625,"end":268.705,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03330310434103012},{"word":"is","start":268.705,"end":268.865,"confidence":0.9914551,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.010563571006059648},{"word":"can","start":268.865,"end":269.025,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.027964651584625244},{"word":"you","start":269.025,"end":269.10498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027182720601558685},{"word":"tell","start":269.10498,"end":269.345,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.019513480365276337},{"word":"me","start":269.345,"end":269.505,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0068349689245224},{"word":"if","start":269.505,"end":269.665,"confidence":0.5131836,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009183540940284727},{"word":"it's","start":269.665,"end":269.745,"confidence":0.9824219,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03646932914853096},{"word":"compatible","start":269.745,"end":270.245,"confidence":0.935791,"punctuated_word":"compatible?","sentiment":"neutral","sentiment_score":0.01384877786040306},{"word":"okay","start":273.345,"end":273.665,"confidence":0.77734375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006120418664067984},{"word":"i'll","start":273.665,"end":273.745,"confidence":0.82910156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.011143184266984464},{"word":"yep","start":274.625,"end":275.125,"confidence":0.93066406,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.09831921756267548},{"word":"okay","start":275.185,"end":275.585,"confidence":0.7956543,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3550242781639099},{"word":"thank","start":275.585,"end":275.665,"confidence":0.17773438,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6587257385253906},{"word":"you","start":275.665,"end":275.905,"confidence":0.8730469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5897765755653381},{"word":"hold","start":275.905,"end":276.145,"confidence":0.70654297,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.06320251524448395},{"word":"on","start":276.145,"end":276.57,"confidence":0.9616699,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.04268859326839447},{"word":"one","start":276.97,"end":277.13,"confidence":0.94189453,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03337479010224342},{"word":"one","start":277.13,"end":277.63,"confidence":0.67578125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04148223251104355},{"word":"moment","start":278.41,"end":278.91,"confidence":0.8762207,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.059652797877788544},{"word":"it's","start":292.425,"end":292.745,"confidence":0.767334,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04112435504794121},{"word":"a","start":292.745,"end":292.905,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04305008053779602},{"word":"tp","start":292.905,"end":293.405,"confidence":0.77734375,"punctuated_word":"TP","sentiment":"neutral","sentiment_score":0.051751509308815},{"word":"link","start":296.345,"end":296.845,"confidence":0.77685547,"punctuated_word":"Link.","sentiment":"neutral","sentiment_score":0.06438007950782776},{"word":"yep","start":297.065,"end":297.565,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05263293907046318},{"word":"what","start":298.505,"end":299.005,"confidence":0.47265625,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03064609132707119},{"word":"is","start":299.945,"end":300.105,"confidence":0.7895508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04165862500667572},{"word":"it","start":300.105,"end":300.605,"confidence":0.9758301,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.043931979686021805},{"word":"tp","start":301.385,"end":301.785,"confidence":0.9394531,"punctuated_word":"TP","sentiment":"neutral","sentiment_score":0.04235914349555969},{"word":"link","start":301.785,"end":302.105,"confidence":0.98828125,"punctuated_word":"Link","sentiment":"neutral","sentiment_score":0.039138518273830414},{"word":"on","start":302.105,"end":302.26498,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0381300151348114},{"word":"the","start":302.26498,"end":302.345,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03476215526461601},{"word":"bottom","start":302.345,"end":302.745,"confidence":0.9404297,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":0.059388648718595505},{"word":"of","start":302.745,"end":302.825,"confidence":0.54589844,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.051648542284965515},{"word":"it","start":302.825,"end":303.325,"confidence":0.83203125,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0445500947535038},{"word":"the","start":305.03,"end":305.35,"confidence":0.97314453,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03242143988609314},{"word":"model","start":305.35,"end":305.67,"confidence":0.98095703,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.04706431180238724},{"word":"was","start":305.67,"end":306.17,"confidence":0.6401367,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04487960785627365},{"word":"archer","start":306.55,"end":307.05,"confidence":0.6138916,"punctuated_word":"Archer,","sentiment":"neutral","sentiment_score":0.04339834302663803},{"word":"a","start":307.59,"end":307.83,"confidence":0.94970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04442247748374939},{"word":"r","start":307.83,"end":308.15,"confidence":0.9658203,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.04130755364894867},{"word":"c","start":308.15,"end":308.31,"confidence":0.9970703,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.030933670699596405},{"word":"h","start":308.31,"end":308.81,"confidence":0.61621094,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.03309810161590576},{"word":"e","start":309.19,"end":309.27,"confidence":0.6245117,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.04194428026676178},{"word":"archer","start":309.51,"end":309.83,"confidence":0.888916,"punctuated_word":"Archer,","sentiment":"neutral","sentiment_score":0.024765335023403168},{"word":"a","start":309.83,"end":310.07,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03285786882042885},{"word":"r","start":310.07,"end":310.31,"confidence":0.9116211,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.03364662081003189},{"word":"c","start":310.31,"end":310.55,"confidence":0.9980469,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.02833530679345131},{"word":"h","start":310.55,"end":310.79,"confidence":0.9741211,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.028418485075235367},{"word":"e","start":310.79,"end":310.95,"confidence":0.99316406,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0299929603934288},{"word":"r","start":310.95,"end":311.45,"confidence":0.7890625,"punctuated_word":"r,","sentiment":"neutral","sentiment_score":0.02585930936038494},{"word":"and","start":311.75,"end":311.99,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021514039486646652},{"word":"then","start":311.99,"end":312.39,"confidence":0.90283203,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.02333088591694832},{"word":"a","start":312.39,"end":312.79,"confidence":0.8833008,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023690275847911835},{"word":"x","start":312.79,"end":313.29,"confidence":0.99121094,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.02008325792849064},{"word":"seven","start":313.35,"end":313.83,"confidence":0.96972656,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.01332264393568039},{"word":"three","start":313.83,"end":314.33,"confidence":0.99560547,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":0.010099216364324093},{"word":"yeah","start":317.825,"end":318.065,"confidence":0.86279297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00868523120880127},{"word":"and","start":318.065,"end":318.225,"confidence":0.9604492,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0239039808511734},{"word":"then","start":318.225,"end":318.46503,"confidence":0.99121094,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.027322936803102493},{"word":"a","start":318.46503,"end":318.545,"confidence":0.9526367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03460823372006416},{"word":"new","start":318.545,"end":319.045,"confidence":0.9951172,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.04553256556391716},{"word":"new","start":319.42502,"end":319.665,"confidence":0.7163086,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03971290588378906},{"word":"new","start":319.665,"end":319.90503,"confidence":0.86328125,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03881794586777687},{"word":"word","start":319.90503,"end":320.40503,"confidence":0.76464844,"punctuated_word":"word,","sentiment":"neutral","sentiment_score":-0.05595248565077782},{"word":"a","start":320.785,"end":321.285,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.038376983255147934},{"word":"x","start":323.98502,"end":324.225,"confidence":0.98828125,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.02139116078615189},{"word":"seven","start":324.225,"end":324.625,"confidence":0.76708984,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.02811020240187645},{"word":"three","start":324.625,"end":325.125,"confidence":0.8691406,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":-0.026685863733291623},{"word":"and","start":327.58502,"end":327.825,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05608164146542549},{"word":"then","start":327.825,"end":328.325,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.056063681840896606},{"word":"i'm","start":328.945,"end":329.18503,"confidence":0.81811523,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09959574788808824},{"word":"not","start":329.18503,"end":329.265,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11674592643976212},{"word":"sure","start":329.265,"end":329.42502,"confidence":0.8469238,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.14266133308410645},{"word":"is","start":329.42502,"end":329.58502,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.09253926575183868},{"word":"that","start":329.58502,"end":329.74503,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04836500063538551},{"word":"enough","start":329.74503,"end":329.90503,"confidence":1.0,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":-0.08478137105703354},{"word":"for","start":329.90503,"end":329.98502,"confidence":0.97509766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0742465928196907},{"word":"you","start":329.98502,"end":330.065,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08654902130365372},{"word":"to","start":330.065,"end":330.225,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07673968374729156},{"word":"identify","start":330.225,"end":330.625,"confidence":0.8457031,"punctuated_word":"identify?","sentiment":"neutral","sentiment_score":-0.08512194454669952},{"word":"because","start":330.625,"end":330.785,"confidence":0.7597656,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.16613677144050598},{"word":"there's","start":330.785,"end":330.945,"confidence":0.9926758,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.12105661630630492},{"word":"a","start":330.945,"end":331.105,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12261465936899184},{"word":"whole","start":331.105,"end":331.265,"confidence":0.99902344,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.16186664998531342},{"word":"lot","start":331.265,"end":331.42502,"confidence":0.9980469,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.1149824783205986},{"word":"more","start":331.42502,"end":331.665,"confidence":0.9980469,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.09716171026229858},{"word":"information","start":331.665,"end":332.14502,"confidence":0.9970703,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.06595486402511597},{"word":"after","start":332.14502,"end":332.385,"confidence":0.9707031,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.12028507888317108},{"word":"that","start":332.385,"end":332.625,"confidence":0.8984375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.10814708471298218},{"word":"a","start":332.625,"end":332.86502,"confidence":0.88427734,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.028553999960422516},{"word":"x","start":332.86502,"end":333.09,"confidence":0.99121094,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.013670912012457848},{"word":"54","start":333.25,"end":334.07,"confidence":0.9946289,"punctuated_word":"54","sentiment":"neutral","sentiment_score":-0.009444334544241428},{"word":"zero","start":338.77,"end":339.27,"confidence":0.99902344,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":-0.011614570394158363},{"word":"0","start":340.69,"end":340.93,"confidence":0.7663574,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":-0.004663991741836071},{"word":"yeah","start":340.93,"end":341.43,"confidence":0.8232422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0030273692682385445},{"word":"ax7","start":341.65,"end":342.77,"confidence":0.99283856,"punctuated_word":"AX7","sentiment":"neutral","sentiment_score":-0.004331252537667751},{"word":"3","start":342.77,"end":343.27,"confidence":0.9645996,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":-0.005585082806646824},{"word":"yeah","start":344.44998,"end":344.94998,"confidence":0.94799805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006071696523576975},{"word":"73","start":345.57,"end":346.21,"confidence":0.96655273,"punctuated_word":"73.","sentiment":"neutral","sentiment_score":-0.01375078782439232},{"word":"no","start":346.21,"end":346.44998,"confidence":0.9213867,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07261399179697037},{"word":"not","start":346.44998,"end":346.61,"confidence":0.9941406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.06391742825508118},{"word":"8","start":346.61,"end":346.93,"confidence":0.9382324,"punctuated_word":"8.","sentiment":"neutral","sentiment_score":-0.06485378742218018},{"word":"just","start":346.93,"end":347.25,"confidence":0.9902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.05848407745361328},{"word":"a","start":347.25,"end":347.41,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.049487851560115814},{"word":"73","start":348.07498,"end":348.815,"confidence":0.991333,"punctuated_word":"73.","sentiment":"neutral","sentiment_score":-0.04154548421502113},{"word":"a","start":352.63498,"end":353.035,"confidence":0.74560547,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.012947212904691696},{"word":"x","start":353.035,"end":353.535,"confidence":0.9951172,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.009449155069887638},{"word":"x","start":353.675,"end":353.91498,"confidence":0.6611328,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.007180552929639816},{"word":"for","start":353.91498,"end":354.155,"confidence":0.79052734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.012522167526185513},{"word":"x-ray","start":354.155,"end":354.655,"confidence":0.88346356,"punctuated_word":"X-ray","sentiment":"neutral","sentiment_score":-0.01804361492395401},{"word":"73","start":356.395,"end":357.535,"confidence":0.7529297,"punctuated_word":"73.","sentiment":"neutral","sentiment_score":-0.007643904071301222},{"word":"yeah","start":362.04,"end":362.36,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012922476977109907},{"word":"and","start":362.36,"end":362.52,"confidence":0.76708984,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.00845663994550705},{"word":"hold","start":362.52,"end":362.68,"confidence":0.77978516,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.0104998629540205},{"word":"on","start":362.68,"end":362.91998,"confidence":0.85839844,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.006174136884510517},{"word":"hold","start":362.91998,"end":363.24,"confidence":0.99121094,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.006917871534824371},{"word":"on","start":363.24,"end":363.32,"confidence":0.9890137,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.006806100718677044},{"word":"hold","start":363.32,"end":363.48,"confidence":0.9716797,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.009320756420493126},{"word":"on","start":363.48,"end":363.88,"confidence":0.9926758,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.008504282683134079},{"word":"then","start":363.88,"end":364.2,"confidence":0.4802246,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.005353772081434727},{"word":"there's","start":364.2,"end":364.36,"confidence":0.9682617,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.007509912829846144},{"word":"a","start":364.36,"end":364.52,"confidence":0.9453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011012976989150047},{"word":"new","start":364.52,"end":364.84,"confidence":0.8432617,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.0034629199653863907},{"word":"another","start":364.91998,"end":365.32,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.012871257960796356},{"word":"line","start":365.32,"end":365.63998,"confidence":0.8105469,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.02100863866508007},{"word":"below","start":365.63998,"end":365.96,"confidence":0.99902344,"punctuated_word":"below","sentiment":"neutral","sentiment_score":0.01947125419974327},{"word":"that","start":365.96,"end":366.2,"confidence":0.88256836,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.012805392034351826},{"word":"it","start":366.2,"end":366.44,"confidence":0.98291016,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.01744585856795311},{"word":"says","start":366.44,"end":366.94,"confidence":0.5805664,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.03408663719892502},{"word":"a","start":367.56,"end":367.88,"confidence":0.85595703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029489919543266296},{"word":"x","start":367.88,"end":368.38,"confidence":0.99609375,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.021391097456216812},{"word":"five","start":369.16,"end":369.66,"confidence":0.9980469,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.020551573485136032},{"word":"four","start":369.88,"end":370.38,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04631567373871803},{"word":"zero","start":370.6,"end":371.1,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.012748770415782928},{"word":"zero","start":371.16,"end":371.66,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.012203551828861237},{"word":"wi","start":375.32,"end":375.63998,"confidence":0.66259766,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.024585949257016185},{"word":"fi","start":375.63998,"end":376.13998,"confidence":0.9980469,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02438399568200111},{"word":"six","start":376.68,"end":377.055,"confidence":0.9921875,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.025561893358826637},{"word":"router","start":377.455,"end":377.955,"confidence":0.85180664,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.02497022971510887},{"word":"but","start":380.255,"end":380.495,"confidence":0.9760742,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.02365501970052719},{"word":"i","start":380.495,"end":380.57498,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01876883953809738},{"word":"think","start":380.57498,"end":380.735,"confidence":0.9941406,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.03374415263533592},{"word":"you","start":380.735,"end":380.895,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036014754325151443},{"word":"just","start":380.895,"end":381.13498,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.041871920228004456},{"word":"need","start":381.13498,"end":381.29498,"confidence":0.99316406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.019864045083522797},{"word":"the","start":381.29498,"end":381.375,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019354701042175293},{"word":"first","start":381.375,"end":381.695,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.029527034610509872},{"word":"bit","start":381.695,"end":382.01498,"confidence":0.26568604,"punctuated_word":"bit,","sentiment":"neutral","sentiment_score":0.04079905524849892},{"word":"rja73","start":382.01498,"end":383.535,"confidence":0.59417725,"punctuated_word":"RJA73.","sentiment":"neutral","sentiment_score":0.028888456523418427},{"word":"i","start":383.535,"end":383.615,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04520736262202263},{"word":"think","start":383.615,"end":383.85498,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.059532277286052704},{"word":"that's","start":383.85498,"end":384.095,"confidence":0.9885254,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05633729696273804},{"word":"the","start":384.095,"end":384.255,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03327102214097977},{"word":"model","start":384.255,"end":384.755,"confidence":0.8757324,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":0.03906967490911484},{"word":"but","start":385.055,"end":385.29498,"confidence":0.92333984,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.012388236820697784},{"word":"the","start":385.29498,"end":385.375,"confidence":0.8618164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010540001094341278},{"word":"other","start":385.375,"end":385.535,"confidence":0.8491211,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.00599757581949234},{"word":"one","start":385.535,"end":386.035,"confidence":0.8442383,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0012452639639377594},{"word":"yeah","start":386.505,"end":387.005,"confidence":0.703125,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.019214481115341187},{"word":"well","start":391.22998,"end":391.47,"confidence":0.91064453,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.05256094038486481},{"word":"it's","start":391.47,"end":391.71,"confidence":0.43811035,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06520761549472809},{"word":"it's","start":391.71,"end":391.94998,"confidence":0.8483887,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08268573880195618},{"word":"plugged","start":391.94998,"end":392.27,"confidence":0.90527344,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.06141037493944168},{"word":"in","start":392.27,"end":392.43,"confidence":0.83569336,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.06609320640563965},{"word":"but","start":392.43,"end":392.59,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09189943969249724},{"word":"there's","start":392.59,"end":392.75,"confidence":0.9946289,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.16554003953933716},{"word":"no","start":392.75,"end":392.99,"confidence":0.99316406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.14739027619361875},{"word":"internet","start":392.99,"end":393.49,"confidence":0.84472656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.18722474575042725},{"word":"connected","start":393.62997,"end":394.11,"confidence":0.69750977,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.1327313631772995},{"word":"so","start":394.11,"end":394.34998,"confidence":0.9472656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10277149081230164},{"word":"i","start":394.34998,"end":394.43,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10525387525558472},{"word":"don't","start":394.43,"end":394.66998,"confidence":0.99365234,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06993316859006882},{"word":"know","start":394.66998,"end":394.72333,"confidence":0.9892578,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.0774533823132515},{"word":"if","start":394.72333,"end":394.77664,"confidence":0.359375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07487408816814423},{"word":"it","start":394.77664,"end":394.83,"confidence":0.8286133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0917554497718811},{"word":"was","start":394.83,"end":395.33,"confidence":0.7553711,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06531018763780594},{"word":"oh","start":399.31,"end":399.47,"confidence":0.6953125,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.016972200945019722},{"word":"yeah","start":399.47,"end":399.87,"confidence":0.93896484,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04476456344127655},{"word":"yeah","start":399.87,"end":400.11,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.058982476592063904},{"word":"i'm","start":400.11,"end":400.34998,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04522845894098282},{"word":"pretty","start":400.34998,"end":400.50998,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.05666697397828102},{"word":"sure","start":400.50998,"end":400.75,"confidence":0.99194336,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.015556853264570236},{"word":"hold","start":400.75,"end":400.90997,"confidence":0.9770508,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.003538291901350022},{"word":"on","start":400.90997,"end":401.06998,"confidence":0.9790039,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.00870552659034729},{"word":"i'll","start":401.06998,"end":401.22998,"confidence":0.94311523,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.026605656370520592},{"word":"plug","start":401.22998,"end":401.47,"confidence":0.43237305,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.02816120907664299},{"word":"it","start":401.47,"end":401.62997,"confidence":0.93603516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04934794455766678},{"word":"back","start":401.62997,"end":401.78998,"confidence":0.6767578,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06725165992975235},{"word":"in","start":401.78998,"end":401.94998,"confidence":0.9770508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07946158945560455},{"word":"because","start":401.94998,"end":402.07,"confidence":0.7026367,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05538451299071312},{"word":"i","start":402.07,"end":402.19,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07549121975898743},{"word":"unplugged","start":402.19,"end":402.69,"confidence":0.96972656,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":0.050326451659202576},{"word":"it","start":402.75,"end":402.99,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07420007139444351},{"word":"to","start":402.99,"end":403.22998,"confidence":0.41015625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05943567305803299},{"word":"talk","start":403.22998,"end":403.47,"confidence":0.9375,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.054674942046403885},{"word":"to","start":403.47,"end":403.55,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06625920534133911},{"word":"you","start":403.55,"end":403.71,"confidence":0.99072266,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04921761527657509},{"word":"hold","start":403.71,"end":403.94998,"confidence":0.9892578,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.015048470348119736},{"word":"on","start":403.94998,"end":404.385,"confidence":0.8847656,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.03733017295598984},{"word":"let's","start":404.625,"end":404.86502,"confidence":0.5336914,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.03275085985660553},{"word":"see","start":404.86502,"end":405.36502,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.050087228417396545},{"word":"sorry","start":411.265,"end":411.58502,"confidence":0.98046875,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.024554291740059853},{"word":"say","start":411.58502,"end":411.745,"confidence":0.9980469,"punctuated_word":"Say","sentiment":"neutral","sentiment_score":-0.0007630474865436554},{"word":"that","start":411.745,"end":411.98502,"confidence":0.5654297,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002309584990143776},{"word":"again","start":411.98502,"end":412.48502,"confidence":0.83081055,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.01142282411456108},{"word":"not","start":419.62997,"end":419.87,"confidence":0.9707031,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.04084637761116028},{"word":"right","start":419.87,"end":420.18997,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.033363401889801025},{"word":"here","start":420.18997,"end":420.68997,"confidence":0.7902832,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.03956039994955063},{"word":"but","start":420.90997,"end":421.15,"confidence":0.98828125,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03296336159110069},{"word":"this","start":421.15,"end":421.65,"confidence":0.8222656,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.035368502140045166},{"word":"i'll","start":422.34998,"end":422.66998,"confidence":0.7531738,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0025798468850553036},{"word":"plug","start":422.66998,"end":422.99,"confidence":0.9863281,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.021431032568216324},{"word":"it","start":422.99,"end":423.06998,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02383514866232872},{"word":"in","start":423.06998,"end":423.56998,"confidence":0.9885254,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.015865186229348183},{"word":"it's","start":431.55,"end":431.78998,"confidence":0.77783203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.017487172037363052},{"word":"got","start":431.78998,"end":431.94998,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.005924448370933533},{"word":"lights","start":431.94998,"end":432.27,"confidence":0.9970703,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.0034953877329826355},{"word":"on","start":432.27,"end":432.43,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.006500948220491409},{"word":"it","start":432.43,"end":432.705,"confidence":0.7897949,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.01155710220336914},{"word":"green","start":433.745,"end":433.985,"confidence":0.9604492,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.015305569395422935},{"word":"light","start":433.985,"end":434.38498,"confidence":0.9223633,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.004777178168296814},{"word":"flashing","start":434.38498,"end":434.88498,"confidence":0.43310547,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":0.004207908641546965},{"word":"so","start":434.94498,"end":435.26498,"confidence":0.6591797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.009018238633871078},{"word":"it's","start":435.26498,"end":435.50497,"confidence":0.87402344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.018062490969896317},{"word":"got","start":435.50497,"end":435.82498,"confidence":0.5024414,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02755848690867424},{"word":"power","start":435.82498,"end":436.32498,"confidence":0.48254395,"punctuated_word":"power.","sentiment":"neutral","sentiment_score":0.025175470858812332},{"word":"i'll","start":442.38498,"end":442.54498,"confidence":0.65856934,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02593538910150528},{"word":"check","start":442.54498,"end":443.04498,"confidence":0.5498047,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.024035274982452393},{"word":"yeah","start":455.35,"end":455.59,"confidence":0.87524414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03924441337585449},{"word":"there's","start":455.59,"end":455.83,"confidence":0.95825195,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.045031141489744186},{"word":"a","start":455.83,"end":455.99,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06969624757766724},{"word":"supernex","start":455.99,"end":456.49,"confidence":0.62524414,"punctuated_word":"SuperNex.","sentiment":"neutral","sentiment_score":0.10257244110107422},{"word":"what","start":458.95,"end":459.11,"confidence":0.49267578,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.04829239100217819},{"word":"yeah","start":460.15,"end":460.65,"confidence":0.8791504,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06591135263442993},{"word":"the","start":461.59,"end":461.83,"confidence":0.62158203,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.05858699604868889},{"word":"box","start":461.83,"end":462.33,"confidence":0.8339844,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.08299228549003601},{"word":"is","start":462.39,"end":462.79,"confidence":0.89453125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06323257088661194},{"word":"digiset","start":462.79,"end":463.29,"confidence":0.7727051,"punctuated_word":"DigiSet,","sentiment":"neutral","sentiment_score":0.09113442897796632},{"word":"and","start":464.44498,"end":464.60498,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026249170303344727},{"word":"then","start":464.60498,"end":464.76498,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0274280309677124},{"word":"there's","start":464.76498,"end":465.00497,"confidence":0.9975586,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.028588321059942245},{"word":"another","start":465.00497,"end":465.405,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.021222610026597977},{"word":"box","start":465.405,"end":465.905,"confidence":0.86035156,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.027464672923088074},{"word":"there's","start":466.125,"end":466.365,"confidence":0.798584,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.05724095553159714},{"word":"a","start":466.365,"end":466.525,"confidence":0.9589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07862842082977295},{"word":"digiset","start":466.525,"end":466.925,"confidence":0.99121094,"punctuated_word":"DigiSet","sentiment":"neutral","sentiment_score":0.07495870441198349},{"word":"one","start":466.925,"end":467.16498,"confidence":0.7307129,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.06265798211097717},{"word":"is","start":467.16498,"end":467.245,"confidence":0.52978516,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.09653747081756592},{"word":"that","start":467.245,"end":467.32498,"confidence":0.8535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13827045261859894},{"word":"what","start":467.32498,"end":467.405,"confidence":0.9892578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.09817128628492355},{"word":"you","start":467.405,"end":467.56497,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07968723773956299},{"word":"want","start":467.56497,"end":467.72498,"confidence":0.9970703,"punctuated_word":"want?","sentiment":"neutral","sentiment_score":0.06333721429109573},{"word":"that's","start":467.72498,"end":467.965,"confidence":0.9909668,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.040425609797239304},{"word":"a","start":467.965,"end":468.04498,"confidence":0.97509766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03221728652715683},{"word":"little","start":468.04498,"end":468.28497,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.018561486154794693},{"word":"black","start":468.28497,"end":468.525,"confidence":0.99609375,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.03149927407503128},{"word":"box","start":468.525,"end":469.025,"confidence":0.9916992,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.03685285896062851},{"word":"okay","start":481.9,"end":482.4,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03330560401082039},{"word":"hello","start":535.00995,"end":535.50995,"confidence":0.92089844,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.037428341805934906},{"word":"hi","start":535.56995,"end":536.06995,"confidence":0.9604492,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15906557440757751},{"word":"okay","start":548.185,"end":548.665,"confidence":0.8547363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.049007952213287354},{"word":"so","start":548.665,"end":549.14496,"confidence":0.82373047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0066277384757995605},{"word":"okay","start":558.57996,"end":559.07996,"confidence":0.7614746,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.047730833292007446},{"word":"okay","start":561.62,"end":562.01996,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0159357450902462},{"word":"okay","start":562.01996,"end":562.33997,"confidence":0.91625977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0013906806707382202},{"word":"but","start":562.33997,"end":562.57996,"confidence":0.9550781,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03825587034225464},{"word":"if","start":562.57996,"end":562.74,"confidence":0.9760742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.041999757289886475},{"word":"if","start":562.74,"end":563.24,"confidence":0.95947266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.059465713798999786},{"word":"so","start":564.42,"end":564.66,"confidence":0.4013672,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08006959408521652},{"word":"if","start":564.66,"end":564.89996,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10259389877319336},{"word":"i","start":564.89996,"end":565.13995,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13642548024654388},{"word":"don't","start":565.13995,"end":565.63995,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1278761327266693},{"word":"if","start":566.89996,"end":567.06,"confidence":0.97998047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1939580738544464},{"word":"it","start":567.06,"end":567.22,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20383408665657043},{"word":"doesn't","start":567.22,"end":567.54,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.16795837879180908},{"word":"work","start":567.54,"end":568.04,"confidence":0.98583984,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.18713650107383728},{"word":"i","start":568.205,"end":568.285,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16860650479793549},{"word":"just","start":568.285,"end":568.525,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18112912774086},{"word":"need","start":568.525,"end":568.605,"confidence":0.94628906,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1317516714334488},{"word":"to","start":568.605,"end":568.805,"confidence":0.9604492,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15769235789775848},{"word":"get","start":568.805,"end":569.005,"confidence":0.9536133,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1411680281162262},{"word":"a","start":569.005,"end":569.085,"confidence":0.67285156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08535175025463104},{"word":"router","start":569.085,"end":569.485,"confidence":0.68115234,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.05980353802442551},{"word":"from","start":569.485,"end":569.645,"confidence":0.93408203,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09300967305898666},{"word":"you","start":569.645,"end":569.805,"confidence":0.9663086,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.07202456891536713},{"word":"correct","start":569.805,"end":570.305,"confidence":0.99365234,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.011541571468114851},{"word":"yeah","start":571.725,"end":572.045,"confidence":0.82177734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07699087262153625},{"word":"and","start":572.045,"end":572.125,"confidence":0.67578125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05566016957163811},{"word":"so","start":572.125,"end":572.205,"confidence":0.40161133,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06491521000862122},{"word":"i'm","start":572.205,"end":572.705,"confidence":0.7133789,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11248604953289032},{"word":"yeah","start":573.965,"end":574.205,"confidence":0.9020996,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.028270725160837173},{"word":"i'm","start":574.205,"end":574.365,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.006755986716598272},{"word":"looking","start":574.365,"end":574.605,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.010387944057583807},{"word":"at","start":574.605,"end":574.845,"confidence":0.8203125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.007287122309207916},{"word":"the","start":574.845,"end":575.005,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02095993235707283},{"word":"options","start":575.005,"end":575.485,"confidence":0.99121094,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.020014027133584023},{"word":"on","start":575.485,"end":575.645,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.029854007065296173},{"word":"your","start":575.645,"end":575.805,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.041483547538518906},{"word":"page","start":575.805,"end":576.305,"confidence":0.7449951,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":0.03187163174152374},{"word":"just","start":576.365,"end":576.605,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012660780921578407},{"word":"so","start":576.605,"end":576.765,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.00815168023109436},{"word":"i","start":576.765,"end":576.845,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00973973609507084},{"word":"know","start":576.845,"end":577.345,"confidence":0.99560547,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.010837722569704056},{"word":"it","start":577.645,"end":577.885,"confidence":0.9941406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.013786550611257551},{"word":"says","start":577.885,"end":578.365,"confidence":0.82666016,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.03240957111120224},{"word":"free","start":578.365,"end":578.685,"confidence":0.9614258,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.043012551963329315},{"word":"router","start":578.685,"end":579.085,"confidence":0.8100586,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.018498264253139496},{"word":"for","start":579.085,"end":579.405,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01933253742754459},{"word":"six","start":579.405,"end":579.645,"confidence":0.9980469,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.027867533266544346},{"word":"months","start":579.645,"end":580.145,"confidence":0.9326172,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.04096750169992447},{"word":"so","start":582.23,"end":582.47,"confidence":0.66552734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08008906245231628},{"word":"if","start":582.47,"end":582.70996,"confidence":0.95166016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08602340519428253},{"word":"i","start":582.70996,"end":582.79,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06263959407806396},{"word":"so","start":582.79,"end":583.11,"confidence":0.58447266,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05548320710659027},{"word":"if","start":583.11,"end":583.35,"confidence":0.97998047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06538251787424088},{"word":"i","start":583.35,"end":583.43,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07216326147317886},{"word":"sign","start":583.43,"end":583.58997,"confidence":0.9873047,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.054717689752578735},{"word":"up","start":583.58997,"end":583.75,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.07823622226715088},{"word":"for","start":583.75,"end":583.91,"confidence":0.9316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04214370623230934},{"word":"six","start":583.91,"end":584.07,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.04864783585071564},{"word":"months","start":584.07,"end":584.31,"confidence":0.94873047,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.06053009256720543},{"word":"i","start":584.31,"end":584.38995,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0786941647529602},{"word":"get","start":584.38995,"end":584.63,"confidence":0.95166016,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07345287501811981},{"word":"that","start":584.63,"end":584.79,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06377780437469482},{"word":"one","start":584.79,"end":585.02997,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.061399392783641815},{"word":"free","start":585.02997,"end":585.19,"confidence":0.9838867,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.09609907120466232},{"word":"or","start":585.19,"end":585.35,"confidence":0.3413086,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06645840406417847},{"word":"if","start":585.35,"end":585.51,"confidence":0.6386719,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05915166437625885},{"word":"there's","start":585.51,"end":585.82996,"confidence":0.59851074,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.047848813235759735},{"word":"is","start":586.07,"end":586.23,"confidence":0.49609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03409433364868164},{"word":"these","start":586.23,"end":586.47,"confidence":0.65527344,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.03496847674250603},{"word":"other","start":586.47,"end":586.70996,"confidence":0.98291016,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.013364769518375397},{"word":"ones","start":586.70996,"end":587.20996,"confidence":0.9819336,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.031359151005744934},{"word":"that","start":587.58997,"end":587.75,"confidence":0.98535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.036859966814517975},{"word":"you're","start":587.75,"end":587.99,"confidence":0.7067871,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0245544221252203},{"word":"gonna","start":587.99,"end":588.23,"confidence":0.9526367,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.04804650694131851},{"word":"join","start":588.23,"end":588.55,"confidence":0.99609375,"punctuated_word":"join","sentiment":"neutral","sentiment_score":0.024870678782463074},{"word":"for","start":588.55,"end":588.79,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021280817687511444},{"word":"twelve","start":588.79,"end":589.11,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.024996798485517505},{"word":"months","start":589.11,"end":589.61,"confidence":0.767334,"punctuated_word":"months?","sentiment":"neutral","sentiment_score":0.02713715471327305},{"word":"but","start":590.79,"end":590.94995,"confidence":0.98828125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0627661645412445},{"word":"i'm","start":590.94995,"end":591.11,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.091697096824646},{"word":"only","start":591.11,"end":591.43,"confidence":0.9863281,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.09429825097322464},{"word":"joining","start":591.43,"end":591.75,"confidence":0.82128906,"punctuated_word":"joining","sentiment":"neutral","sentiment_score":-0.09259915351867676},{"word":"for","start":591.75,"end":591.99,"confidence":0.97998047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09461429715156557},{"word":"six","start":591.99,"end":592.38995,"confidence":0.8972168,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":-0.08061283081769943},{"word":"so","start":592.38995,"end":592.88995,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03021940402686596},{"word":"yeah","start":594.31,"end":594.63,"confidence":0.9707031,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.027400532737374306},{"word":"okay","start":594.63,"end":595.13,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03852942213416099},{"word":"no","start":610.45,"end":610.52997,"confidence":0.77978516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.255683034658432},{"word":"that","start":610.52997,"end":610.56995,"confidence":0.9741211,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.2154309004545212},{"word":"that's","start":610.61,"end":610.93,"confidence":0.9951172,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.17626206576824188},{"word":"okay","start":610.93,"end":611.17,"confidence":0.9904785,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.13836687803268433},{"word":"i","start":611.17,"end":611.25,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07938459515571594},{"word":"mean","start":611.25,"end":611.49,"confidence":0.9733887,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.0501103475689888},{"word":"i've","start":611.49,"end":611.73,"confidence":0.9951172,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.06822963058948517},{"word":"got","start":611.73,"end":611.89,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.10838140547275545},{"word":"i've","start":611.97,"end":612.20996,"confidence":0.9970703,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10097694396972656},{"word":"rented","start":612.20996,"end":612.52997,"confidence":0.9980469,"punctuated_word":"rented","sentiment":"neutral","sentiment_score":-0.0840994119644165},{"word":"this","start":612.52997,"end":612.76996,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13001269102096558},{"word":"apartment","start":612.76996,"end":613.25,"confidence":0.9902344,"punctuated_word":"apartment","sentiment":"neutral","sentiment_score":-0.06710944324731827},{"word":"till","start":613.25,"end":613.41,"confidence":0.96533203,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.09058946371078493},{"word":"the","start":613.41,"end":613.57,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05519125983119011},{"word":"october","start":613.57,"end":614.47,"confidence":0.9972331,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":-0.06535854935646057},{"word":"okay","start":614.61,"end":615.01,"confidence":0.9904785,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.026667017489671707},{"word":"so","start":615.01,"end":615.25,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07589352130889893},{"word":"that's","start":615.25,"end":615.57,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.058879174292087555},{"word":"almost","start":615.57,"end":616.05,"confidence":0.99902344,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":-0.04792766645550728},{"word":"six","start":616.05,"end":616.29,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.16862650215625763},{"word":"months","start":616.29,"end":616.61,"confidence":0.828125,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.18523676693439484},{"word":"but","start":616.61,"end":616.76996,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2207556962966919},{"word":"i","start":616.76996,"end":616.85,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3527364730834961},{"word":"can","start":616.85,"end":617.01,"confidence":1.0,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.3423265218734741},{"word":"just","start":617.01,"end":617.25,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3763201832771301},{"word":"keep","start":617.25,"end":617.41,"confidence":1.0,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.41298240423202515},{"word":"paying","start":617.41,"end":617.64996,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.3935518562793732},{"word":"for","start":617.64996,"end":617.81,"confidence":0.9970703,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3772280216217041},{"word":"another","start":617.81,"end":618.13,"confidence":0.99902344,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.404273122549057},{"word":"seven","start":618.13,"end":618.45,"confidence":1.0,"punctuated_word":"seven","sentiment":"negative","sentiment_score":-0.4231354892253876},{"word":"days","start":618.45,"end":618.93,"confidence":0.95825195,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.3289955258369446},{"word":"it","start":618.93,"end":619.08997,"confidence":0.99121094,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.18247228860855105},{"word":"doesn't","start":619.08997,"end":619.41,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.1828207969665527},{"word":"matter","start":619.41,"end":619.91,"confidence":0.7269287,"punctuated_word":"matter.","sentiment":"neutral","sentiment_score":-0.2115032821893692},{"word":"even","start":620.13,"end":620.37,"confidence":0.9951172,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.0818011611700058},{"word":"after","start":620.37,"end":620.69,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08669675141572952},{"word":"i","start":620.69,"end":620.76996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09431639313697816},{"word":"leave","start":620.76996,"end":621.17,"confidence":0.96972656,"punctuated_word":"leave.","sentiment":"neutral","sentiment_score":-0.0908224880695343},{"word":"is","start":621.17,"end":621.33,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.040969058871269226},{"word":"that","start":621.33,"end":621.49,"confidence":0.6508789,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.019144900143146515},{"word":"alright","start":621.49,"end":621.99,"confidence":0.9838867,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":-0.02514757215976715},{"word":"yeah","start":623.17,"end":623.57,"confidence":0.8117676,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028214599937200543},{"word":"okay","start":623.57,"end":624.015,"confidence":0.9719238,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06871427595615387},{"word":"fine","start":624.09503,"end":624.41504,"confidence":0.9980469,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.11216768622398376},{"word":"alright","start":624.41504,"end":624.495,"confidence":0.95092773,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10251392424106598},{"word":"so","start":624.495,"end":624.815,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.053674329072237015},{"word":"do","start":624.815,"end":624.895,"confidence":0.63378906,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05986712872982025},{"word":"what","start":624.97504,"end":625.135,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.07806924730539322},{"word":"do","start":625.135,"end":625.215,"confidence":0.96435547,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05329694226384163},{"word":"we","start":625.215,"end":625.375,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05702895671129227},{"word":"need","start":625.375,"end":625.53503,"confidence":0.99121094,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0489879846572876},{"word":"to","start":625.53503,"end":625.615,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04458222538232803},{"word":"do","start":625.615,"end":625.695,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03806896507740021},{"word":"now","start":625.695,"end":626.195,"confidence":0.9980469,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.05489480495452881},{"word":"okay","start":635.375,"end":635.875,"confidence":0.9406738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06463420391082764},{"word":"okay","start":649.49,"end":649.99,"confidence":0.9206543,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2445996105670929},{"word":"thank","start":650.05,"end":650.37,"confidence":0.9741211,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36243683099746704},{"word":"you","start":650.37,"end":650.87,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2680205702781677},{"word":"i'll","start":650.93,"end":651.08997,"confidence":0.9177246,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.025693468749523163},{"word":"do","start":651.08997,"end":651.32996,"confidence":0.9589844,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0119731817394495},{"word":"that","start":651.32996,"end":651.615,"confidence":0.9785156,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.009741881862282751},{"word":"okay","start":659.375,"end":659.875,"confidence":0.92822266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01478328462690115},{"word":"yeah","start":660.735,"end":661.235,"confidence":0.8588867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05037558078765869},{"word":"can","start":665.70996,"end":665.87,"confidence":0.69091797,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04039221256971359},{"word":"i","start":665.87,"end":666.02997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0440107062458992},{"word":"if","start":666.19,"end":666.43,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02919610776007175},{"word":"i","start":666.43,"end":666.51,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.037876300513744354},{"word":"need","start":666.51,"end":666.99,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.016936473548412323},{"word":"if","start":666.99,"end":667.23,"confidence":0.96972656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.019744450226426125},{"word":"i","start":667.23,"end":667.31,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03237646445631981},{"word":"need","start":667.31,"end":667.55,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.014184601604938509},{"word":"your","start":667.55,"end":667.79,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0271126851439476},{"word":"router","start":667.79,"end":668.11,"confidence":0.9802246,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.02136574685573578},{"word":"can","start":668.11,"end":668.26996,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01966775581240654},{"word":"i","start":668.26996,"end":668.35,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018889497965574265},{"word":"can","start":668.35,"end":668.51,"confidence":0.33032227,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02248907834291458},{"word":"i","start":668.51,"end":668.67,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03737778216600418},{"word":"collect","start":668.67,"end":668.99,"confidence":0.97998047,"punctuated_word":"collect","sentiment":"neutral","sentiment_score":-0.04965560883283615},{"word":"it","start":668.99,"end":669.07,"confidence":0.66064453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02509208396077156},{"word":"from","start":669.07,"end":669.31,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04283154755830765},{"word":"somewhere","start":669.31,"end":669.70996,"confidence":0.69104004,"punctuated_word":"somewhere?","sentiment":"neutral","sentiment_score":-0.0460142083466053},{"word":"or","start":669.70996,"end":669.79,"confidence":0.67333984,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.029987860471010208},{"word":"do","start":669.79,"end":669.87,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03411225974559784},{"word":"i","start":669.87,"end":670.02997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03763124719262123},{"word":"have","start":670.02997,"end":670.11,"confidence":0.6699219,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0389486700296402},{"word":"do","start":670.26996,"end":670.35,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04607979953289032},{"word":"you","start":670.35,"end":670.51,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05814995616674423},{"word":"have","start":670.51,"end":670.67,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04471667110919952},{"word":"to","start":670.67,"end":670.83,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05230217054486275},{"word":"deliver","start":670.83,"end":671.14996,"confidence":0.9980469,"punctuated_word":"deliver","sentiment":"neutral","sentiment_score":-0.057471223175525665},{"word":"it","start":671.14996,"end":671.64996,"confidence":0.99853516,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.01626989245414734},{"word":"okay","start":676.43,"end":676.75,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.036727990955114365},{"word":"no","start":676.75,"end":676.91,"confidence":0.9790039,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.3707446753978729},{"word":"problem","start":676.91,"end":677.41,"confidence":0.9719238,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.33553892374038696},{"word":"okay","start":677.47,"end":677.97,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24100016057491305},{"word":"alright","start":678.3649,"end":678.7649,"confidence":0.8598633,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.30581820011138916},{"word":"thank","start":678.7649,"end":679.2649,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.716715931892395},{"word":"you","start":682.1149,"end":682.3649,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.492082953453064},{"word":"bye","start":682.3649,"end":682.8649,"confidence":0.9394531,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5448160171508789},{"word":"bye","start":683.6449,"end":684.1449,"confidence":0.9404297,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09842776507139206}],"paragraphs":{"transcript":"\nHi, Barry. My name is Grant. I'm trying I'm on your Airtel website, and I'm trying to check my address. And I punched the address, and it comes up, and then I click on it. And it just keeps saying we're just checking your address, but it's not moving past that point.\n\nSo can you is there a problem with the address? I see so. Okay. Yep. Well, you can take it.\n\nYep. Go ahead. Do you want me to do it first? Yeah. So it's Unit 701.\n\nNo. No. 701. Yeah. So Unit 701, and then the street address is 1 10th Avenue.\n\n10th. 10th Avenue, Beach, Queensland. What? Palm Beach, P A L M, Beach, B E A Z. K.\n\nOkay. Let's start again. So what what have you got so far? You you talk back to me because I can understand you. You've got units one?\n\nYep. Yep. 10th, T E N T H. 10th. As in the number 10, but 10th.\n\n10th Avenue, Palm, P A L M, Beach, Beech, Beech, Beech, Beech, Beech, Beech, Queensland 4 221. Yep. One. Yep. That's it.\n\nThat's it. Yep. Correct. That's fine. Hi.\n\nYeah. Yeah. I I just wanna sign up I wanna sign up for to the October or six months. Yeah. Okay.\n\nSo I need to buy a modem. Correct? I mean, I do because this is a rental property. I just moved in two days ago, and there is a modem sitting here on the ground. So how do I know if it's compatible with what you offer?\n\nOkay. So how can I tell by looking at okay? If I if I look at the router and I explain to you what it is, can you tell me if it's compatible? Okay. I'll yep.\n\nOkay. Thank you. Hold on. One one moment. It's a TP Link.\n\nYep. What is it? TP Link on the bottom of it. The model was Archer, a r c h e Archer, a r c h e r, and then a x seven three. Yeah.\n\nAnd then a new new new word, a x seven three. And then I'm not sure. Is that enough for you to identify? Because there's a whole lot more information after that. A x 54 zero 0.\n\nYeah. AX7 3. Yeah. 73. No.\n\nNot 8. Just a 73. A x x for X-ray 73. Yeah. And hold on.\n\nHold on. Hold on. Then there's a new another line below that. It says a x five four zero zero Wi Fi six router. But I think you just need the first bit, RJA73.\n\nI think that's the model. But the other one yeah. Well, it's it's plugged in, but there's no Internet connected. So I don't know if it was oh, yeah. Yeah.\n\nI'm pretty sure. Hold on. I'll plug it back in because I unplugged it to talk to you. Hold on. Let's see.\n\nSorry. Say that again? Not right here, but this I'll plug it in. It's got lights on it. Green light flashing.\n\nSo it's got power. I'll check. Yeah. There's a SuperNex. What yeah.\n\nThe box is DigiSet, and then there's another box. There's a DigiSet one. Is that what you want? That's a little black box. Okay.\n\nHello? Hi. Okay. So Okay. Okay.\n\nOkay. But if if so if I don't if it doesn't work, I just need to get a router from you. Correct? Yeah. And so I'm yeah.\n\nI'm looking at the options on your page, just so I know. It says free router for six months. So if I so if I sign up for six months, I get that one free or if there's is these other ones that you're gonna join for twelve months? But I'm only joining for six. So yeah.\n\nOkay. No. That that's okay. I mean, I've got I've rented this apartment till the October. Okay?\n\nSo that's almost six months, but I can just keep paying for another seven days. It doesn't matter. Even after I leave. Is that alright? Yeah.\n\nOkay. Fine. Alright. So do what do we need to do now? Okay.\n\nOkay. Thank you. I'll do that. Okay. Yeah.\n\nCan I if I need if I need your router, can I can I collect it from somewhere? Or do I have do you have to deliver it? Okay. No problem. Okay.\n\nAlright. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Barry.","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05086538940668106},{"text":"My name is Grant.","start":9.28,"end":10.26,"sentiment":"neutral","sentiment_score":0.05551079101860523},{"text":"I'm trying I'm on your Airtel website, and I'm trying to check my address.","start":10.4,"end":15.945,"sentiment":"neutral","sentiment_score":-0.04841992920929832},{"text":"And I punched the address, and it comes up, and then I click on it.","start":16.005,"end":19.224998,"sentiment":"neutral","sentiment_score":-0.27015911042690277},{"text":"And it just keeps saying we're just checking your address, but it's not moving past that point.","start":19.445,"end":24.425,"sentiment":"negative","sentiment_score":-0.4441690164453843}],"sentiment":"neutral","sentiment_score":-0.2299493269618744,"num_words":52,"start":8.4,"end":24.425},{"sentences":[{"text":"So can you is there a problem with the address?","start":25.525,"end":29.4,"sentiment":"neutral","sentiment_score":-0.19993201158940793},{"text":"I see so.","start":30.02,"end":30.84,"sentiment":"neutral","sentiment_score":-0.17482045789559683},{"text":"Okay.","start":42.185,"end":42.585,"sentiment":"neutral","sentiment_score":-0.02291826158761978},{"text":"Yep.","start":42.585,"end":43.065,"sentiment":"neutral","sentiment_score":0.045343514531850815},{"text":"Well, you can take it.","start":43.065,"end":43.864998,"sentiment":"neutral","sentiment_score":0.06925824284553528}],"sentiment":"neutral","sentiment_score":-0.10775325112044812,"num_words":20,"start":25.525,"end":43.864998},{"sentences":[{"text":"Yep.","start":43.864998,"end":44.184998,"sentiment":"neutral","sentiment_score":0.08704261481761932},{"text":"Go ahead.","start":44.184998,"end":44.905,"sentiment":"neutral","sentiment_score":0.0970306396484375},{"text":"Do you want me to do it first?","start":44.905,"end":46.125,"sentiment":"neutral","sentiment_score":0.002887248992919922},{"text":"Yeah.","start":47.864998,"end":48.105,"sentiment":"neutral","sentiment_score":0.010880250483751295},{"text":"So it's Unit 701.","start":48.105,"end":49.965,"sentiment":"neutral","sentiment_score":0.004624484572559595}],"sentiment":"neutral","sentiment_score":0.02084875467699021,"num_words":16,"start":43.864998,"end":49.965},{"sentences":[{"text":"No.","start":51.864998,"end":52.105,"sentiment":"neutral","sentiment_score":-0.0614093542098999},{"text":"No.","start":52.105,"end":52.585,"sentiment":"neutral","sentiment_score":-0.06106190383434296},{"text":"701.","start":52.585,"end":53.965,"sentiment":"neutral","sentiment_score":-0.03766178339719772},{"text":"Yeah.","start":56.29,"end":56.79,"sentiment":"neutral","sentiment_score":0.003822815604507923},{"text":"So Unit 701, and then the street address is 1 10th Avenue.","start":56.85,"end":62.23,"sentiment":"neutral","sentiment_score":0.003086953889578581}],"sentiment":"neutral","sentiment_score":-0.0074541736976243556,"num_words":16,"start":51.864998,"end":62.23},{"sentences":[{"text":"10th.","start":64.05,"end":64.55,"sentiment":"neutral","sentiment_score":-0.0027549248188734055},{"text":"10th Avenue, Beach, Queensland.","start":65.41,"end":69.575,"sentiment":"neutral","sentiment_score":0.006888313917443156},{"text":"What?","start":71.795,"end":72.295,"sentiment":"neutral","sentiment_score":-0.002047710120677948},{"text":"Palm Beach, P A L M, Beach, B E A Z.","start":72.355,"end":77.415,"sentiment":"neutral","sentiment_score":0.004723269831050526},{"text":"K.","start":78.515,"end":79.015,"sentiment":"neutral","sentiment_score":0.007335998583585024}],"sentiment":"neutral","sentiment_score":0.004557921525297893,"num_words":18,"start":64.05,"end":79.015},{"sentences":[{"text":"Okay.","start":79.97,"end":80.13,"sentiment":"neutral","sentiment_score":0.028734084218740463},{"text":"Let's start again.","start":80.13,"end":80.93,"sentiment":"neutral","sentiment_score":0.019083074604471523},{"text":"So what what have you got so far?","start":80.93,"end":82.37,"sentiment":"neutral","sentiment_score":0.04129339521750808},{"text":"You you talk back to me because I can understand you.","start":82.37,"end":84.87,"sentiment":"neutral","sentiment_score":-0.07718899033286354},{"text":"You've got units one?","start":85.49,"end":86.87,"sentiment":"neutral","sentiment_score":-0.015491790836676955}],"sentiment":"neutral","sentiment_score":-0.018322799527258786,"num_words":27,"start":79.97,"end":86.87},{"sentences":[{"text":"Yep.","start":89.57,"end":90.07,"sentiment":"neutral","sentiment_score":-0.0030399325769394636},{"text":"Yep.","start":90.93,"end":91.43,"sentiment":"neutral","sentiment_score":0.002529323101043701},{"text":"10th, T E N T H.","start":92.61,"end":95.375,"sentiment":"neutral","sentiment_score":-0.0004886996078615388},{"text":"10th.","start":97.835,"end":98.335,"sentiment":"neutral","sentiment_score":-0.0037247203290462494},{"text":"As in the number 10, but 10th.","start":98.555,"end":100.815,"sentiment":"neutral","sentiment_score":-0.0076628195654068676}],"sentiment":"neutral","sentiment_score":-0.0038004540256224573,"num_words":16,"start":89.57,"end":100.815},{"sentences":[{"text":"10th Avenue, Palm, P A L M, Beach, Beech, Beech, Beech, Beech, Beech, Beech, Queensland 4 221.","start":101.435,"end":117.3,"sentiment":"neutral","sentiment_score":0.007356745683971573},{"text":"Yep.","start":122.815,"end":123.315,"sentiment":"neutral","sentiment_score":0.01818663999438286},{"text":"One.","start":126.175,"end":126.675,"sentiment":"neutral","sentiment_score":0.013004892505705357},{"text":"Yep.","start":127.935,"end":128.415,"sentiment":"neutral","sentiment_score":0.062082406133413315},{"text":"That's it.","start":128.415,"end":128.655,"sentiment":"neutral","sentiment_score":0.08426836505532265}],"sentiment":"neutral","sentiment_score":0.017585242971439253,"num_words":22,"start":101.435,"end":128.655},{"sentences":[{"text":"That's it.","start":128.655,"end":129.475,"sentiment":"neutral","sentiment_score":0.06169048324227333},{"text":"Yep.","start":133.055,"end":133.555,"sentiment":"neutral","sentiment_score":0.020600801333785057},{"text":"Correct.","start":139.39,"end":139.89,"sentiment":"neutral","sentiment_score":0.1369461566209793},{"text":"That's fine.","start":140.03,"end":140.85,"sentiment":"neutral","sentiment_score":0.1564101278781891},{"text":"Hi.","start":192.315,"end":192.69,"sentiment":"neutral","sentiment_score":0.1916401982307434}],"sentiment":"neutral","sentiment_score":0.11219833977520466,"num_words":7,"start":128.655,"end":192.69},{"sentences":[{"text":"Yeah.","start":205.845,"end":206.08499,"sentiment":"neutral","sentiment_score":0.1563950777053833},{"text":"Yeah.","start":206.08499,"end":206.325,"sentiment":"neutral","sentiment_score":0.16093897819519043},{"text":"I I just wanna sign up I wanna sign up for to the October or six months.","start":206.325,"end":213.28499,"sentiment":"neutral","sentiment_score":0.13788653077448115},{"text":"Yeah.","start":213.28499,"end":213.78499,"sentiment":"neutral","sentiment_score":0.22575628757476807},{"text":"Okay.","start":224.51,"end":224.83,"sentiment":"neutral","sentiment_score":0.04185272008180618}],"sentiment":"neutral","sentiment_score":0.13947686127253942,"num_words":21,"start":205.845,"end":224.83},{"sentences":[{"text":"So I need to buy a modem.","start":224.83,"end":226.29,"sentiment":"neutral","sentiment_score":0.0014905384076493132},{"text":"Correct?","start":226.43,"end":226.93,"sentiment":"neutral","sentiment_score":0.029504654929041862},{"text":"I mean, I do because this is a rental property.","start":231.15,"end":234.69499,"sentiment":"neutral","sentiment_score":-0.06915980987250805},{"text":"I just moved in two days ago, and there is a modem sitting here on the ground.","start":234.69499,"end":239.595,"sentiment":"neutral","sentiment_score":-0.0311441393021275},{"text":"So how do I know if it's compatible with what you offer?","start":239.895,"end":245.275,"sentiment":"neutral","sentiment_score":-0.03461497804770867}],"sentiment":"neutral","sentiment_score":-0.03396786765215245,"num_words":47,"start":224.83,"end":245.275},{"sentences":[{"text":"Okay.","start":261.82,"end":262.06,"sentiment":"neutral","sentiment_score":0.048288483172655106},{"text":"So how can I tell by looking at okay?","start":262.06,"end":265.345,"sentiment":"neutral","sentiment_score":0.0231606045530902},{"text":"If I if I look at the router and I explain to you what it is, can you tell me if it's compatible?","start":265.345,"end":270.245,"sentiment":"neutral","sentiment_score":0.013490818683867868},{"text":"Okay.","start":273.345,"end":273.665,"sentiment":"neutral","sentiment_score":0.006120418664067984},{"text":"I'll yep.","start":273.665,"end":275.125,"sentiment":"neutral","sentiment_score":0.05473120091482997}],"sentiment":"neutral","sentiment_score":0.018961265954809885,"num_words":36,"start":261.82,"end":275.125},{"sentences":[{"text":"Okay.","start":275.185,"end":275.585,"sentiment":"positive","sentiment_score":0.3550242781639099},{"text":"Thank you.","start":275.585,"end":275.905,"sentiment":"positive","sentiment_score":0.6242511570453644},{"text":"Hold on.","start":275.905,"end":276.57,"sentiment":"neutral","sentiment_score":0.05294555425643921},{"text":"One one moment.","start":276.97,"end":278.91,"sentiment":"neutral","sentiment_score":0.044836606830358505},{"text":"It's a TP Link.","start":292.425,"end":296.845,"sentiment":"neutral","sentiment_score":0.050076506100595}],"sentiment":"neutral","sentiment_score":0.17035279547174773,"num_words":12,"start":275.185,"end":296.845},{"sentences":[{"text":"Yep.","start":297.065,"end":297.565,"sentiment":"neutral","sentiment_score":0.05263293907046318},{"text":"What is it?","start":298.505,"end":300.605,"sentiment":"neutral","sentiment_score":0.038745565339922905},{"text":"TP Link on the bottom of it.","start":301.385,"end":303.325,"sentiment":"neutral","sentiment_score":0.04428244541798319},{"text":"The model was Archer, a r c h e Archer, a r c h e r, and then a x seven three.","start":305.03,"end":314.33,"sentiment":"neutral","sentiment_score":0.030699363274669104},{"text":"Yeah.","start":317.825,"end":318.065,"sentiment":"neutral","sentiment_score":-0.00868523120880127}],"sentiment":"neutral","sentiment_score":0.03369257393676568,"num_words":34,"start":297.065,"end":318.065},{"sentences":[{"text":"And then a new new new word, a x seven three.","start":318.065,"end":325.125,"sentiment":"neutral","sentiment_score":-0.03458320586518808},{"text":"And then I'm not sure.","start":327.58502,"end":329.42502,"sentiment":"neutral","sentiment_score":-0.09422966614365577},{"text":"Is that enough for you to identify?","start":329.42502,"end":330.625,"sentiment":"neutral","sentiment_score":-0.07833469712308475},{"text":"Because there's a whole lot more information after that.","start":330.625,"end":332.625,"sentiment":"neutral","sentiment_score":-0.11980065703392029},{"text":"A x 54 zero 0.","start":332.625,"end":340.93,"sentiment":"neutral","sentiment_score":-0.013589561730623246}],"sentiment":"neutral","sentiment_score":-0.06881243775825242,"num_words":37,"start":318.065,"end":340.93},{"sentences":[{"text":"Yeah.","start":340.93,"end":341.43,"sentiment":"neutral","sentiment_score":-0.0030273692682385445},{"text":"AX7 3.","start":341.65,"end":343.27,"sentiment":"neutral","sentiment_score":-0.004958167672157288},{"text":"Yeah.","start":344.44998,"end":344.94998,"sentiment":"neutral","sentiment_score":-0.006071696523576975},{"text":"73.","start":345.57,"end":346.21,"sentiment":"neutral","sentiment_score":-0.01375078782439232},{"text":"No.","start":346.21,"end":346.44998,"sentiment":"neutral","sentiment_score":-0.07261399179697037}],"sentiment":"neutral","sentiment_score":-0.01756336345958213,"num_words":6,"start":340.93,"end":346.44998},{"sentences":[{"text":"Not 8.","start":346.44998,"end":346.93,"sentiment":"neutral","sentiment_score":-0.06438560783863068},{"text":"Just a 73.","start":346.93,"end":348.815,"sentiment":"neutral","sentiment_score":-0.04983913774291674},{"text":"A x x for X-ray 73.","start":352.63498,"end":357.535,"sentiment":"neutral","sentiment_score":-0.011297767904276649},{"text":"Yeah.","start":362.04,"end":362.36,"sentiment":"neutral","sentiment_score":0.012922476977109907},{"text":"And hold on.","start":362.36,"end":362.91998,"sentiment":"neutral","sentiment_score":0.00837687992801269}],"sentiment":"neutral","sentiment_score":-0.020534807971368235,"num_words":15,"start":346.44998,"end":362.91998},{"sentences":[{"text":"Hold on.","start":362.91998,"end":363.32,"sentiment":"neutral","sentiment_score":0.006861986126750708},{"text":"Hold on.","start":363.32,"end":363.88,"sentiment":"neutral","sentiment_score":0.008912519551813602},{"text":"Then there's a new another line below that.","start":363.88,"end":366.2,"sentiment":"neutral","sentiment_score":0.011687015590723604},{"text":"It says a x five four zero zero Wi Fi six router.","start":366.2,"end":377.955,"sentiment":"neutral","sentiment_score":0.024477929187317688},{"text":"But I think you just need the first bit, RJA73.","start":380.255,"end":383.535,"sentiment":"neutral","sentiment_score":0.02924879789352417}],"sentiment":"neutral","sentiment_score":0.020919654860763866,"num_words":34,"start":362.91998,"end":383.535},{"sentences":[{"text":"I think that's the model.","start":383.535,"end":384.755,"sentiment":"neutral","sentiment_score":0.0466835267841816},{"text":"But the other one yeah.","start":385.055,"end":387.005,"sentiment":"neutral","sentiment_score":0.009379006177186965},{"text":"Well, it's it's plugged in, but there's no Internet connected.","start":391.22998,"end":394.11,"sentiment":"neutral","sentiment_score":-0.10527437403798104},{"text":"So I don't know if it was oh, yeah.","start":394.11,"end":399.87,"sentiment":"neutral","sentiment_score":-0.058401653129193515},{"text":"Yeah.","start":399.87,"end":400.11,"sentiment":"neutral","sentiment_score":0.058982476592063904}],"sentiment":"neutral","sentiment_score":-0.041302115904788175,"num_words":30,"start":383.535,"end":400.11},{"sentences":[{"text":"I'm pretty sure.","start":400.11,"end":400.75,"sentiment":"neutral","sentiment_score":0.03915076206127802},{"text":"Hold on.","start":400.75,"end":401.06998,"sentiment":"neutral","sentiment_score":0.0025836173444986343},{"text":"I'll plug it back in because I unplugged it to talk to you.","start":401.06998,"end":403.71,"sentiment":"neutral","sentiment_score":0.056601365455068074},{"text":"Hold on.","start":403.71,"end":404.385,"sentiment":"neutral","sentiment_score":0.026189321652054787},{"text":"Let's see.","start":404.625,"end":405.36502,"sentiment":"neutral","sentiment_score":0.04141904413700104}],"sentiment":"neutral","sentiment_score":0.045166091062128544,"num_words":22,"start":400.11,"end":405.36502},{"sentences":[{"text":"Sorry.","start":411.265,"end":411.58502,"sentiment":"neutral","sentiment_score":-0.024554291740059853},{"text":"Say that again?","start":411.58502,"end":412.48502,"sentiment":"neutral","sentiment_score":-0.004831818863749503},{"text":"Not right here, but this I'll plug it in.","start":419.62997,"end":423.56998,"sentiment":"neutral","sentiment_score":-0.01315453653741214},{"text":"It's got lights on it.","start":431.55,"end":432.705,"sentiment":"neutral","sentiment_score":0.004370170831680298},{"text":"Green light flashing.","start":433.745,"end":434.88498,"sentiment":"neutral","sentiment_score":0.008096885401755571}],"sentiment":"neutral","sentiment_score":-0.005299955562111877,"num_words":21,"start":411.265,"end":434.88498},{"sentences":[{"text":"So it's got power.","start":434.94498,"end":436.32498,"sentiment":"neutral","sentiment_score":0.019953671842813492},{"text":"I'll check.","start":442.38498,"end":443.04498,"sentiment":"neutral","sentiment_score":0.024985332041978836},{"text":"Yeah.","start":455.35,"end":455.59,"sentiment":"neutral","sentiment_score":0.03924441337585449},{"text":"There's a SuperNex.","start":455.59,"end":456.49,"sentiment":"neutral","sentiment_score":0.07243327672282855},{"text":"What yeah.","start":458.95,"end":460.65,"sentiment":"neutral","sentiment_score":0.05710187181830406}],"sentiment":"neutral","sentiment_score":0.041711111553013325,"num_words":12,"start":434.94498,"end":460.65},{"sentences":[{"text":"The box is DigiSet, and then there's another box.","start":461.59,"end":465.905,"sentiment":"neutral","sentiment_score":0.04743323185377651},{"text":"There's a DigiSet one.","start":466.125,"end":467.16498,"sentiment":"neutral","sentiment_score":0.06837151572108269},{"text":"Is that what you want?","start":467.16498,"end":467.72498,"sentiment":"neutral","sentiment_score":0.09520073235034943},{"text":"That's a little black box.","start":467.72498,"end":469.025,"sentiment":"neutral","sentiment_score":0.03191130310297012},{"text":"Okay.","start":481.9,"end":482.4,"sentiment":"neutral","sentiment_score":0.03330560401082039}],"sentiment":"neutral","sentiment_score":0.05705212211857239,"num_words":24,"start":461.59,"end":482.4},{"sentences":[{"text":"Hello?","start":535.00995,"end":535.50995,"sentiment":"neutral","sentiment_score":0.037428341805934906},{"text":"Hi.","start":535.56995,"end":536.06995,"sentiment":"neutral","sentiment_score":0.15906557440757751},{"text":"Okay.","start":548.185,"end":548.665,"sentiment":"neutral","sentiment_score":0.049007952213287354},{"text":"So Okay.","start":548.665,"end":559.07996,"sentiment":"neutral","sentiment_score":-0.027179285883903503},{"text":"Okay.","start":561.62,"end":562.01996,"sentiment":"neutral","sentiment_score":-0.0159357450902462}],"sentiment":"neutral","sentiment_score":0.029201258594791096,"num_words":6,"start":535.00995,"end":562.01996},{"sentences":[{"text":"Okay.","start":562.01996,"end":562.33997,"sentiment":"neutral","sentiment_score":0.0013906806707382202},{"text":"But if if so if I don't if it doesn't work, I just need to get a router from you.","start":562.33997,"end":569.805,"sentiment":"neutral","sentiment_score":-0.12150553539395333},{"text":"Correct?","start":569.805,"end":570.305,"sentiment":"neutral","sentiment_score":0.011541571468114851},{"text":"Yeah.","start":571.725,"end":572.045,"sentiment":"neutral","sentiment_score":0.07699087262153625},{"text":"And so I'm yeah.","start":572.045,"end":574.205,"sentiment":"neutral","sentiment_score":0.05119767598807812}],"sentiment":"neutral","sentiment_score":-0.07908877330245795,"num_words":27,"start":562.01996,"end":574.205},{"sentences":[{"text":"I'm looking at the options on your page, just so I know.","start":574.205,"end":577.345,"sentiment":"neutral","sentiment_score":0.017500343228069443},{"text":"It says free router for six months.","start":577.645,"end":580.145,"sentiment":"neutral","sentiment_score":0.027982072904706},{"text":"So if I so if I sign up for six months, I get that one free or if there's is these other ones that you're gonna join for twelve months?","start":582.23,"end":589.61,"sentiment":"neutral","sentiment_score":0.05248239537080129},{"text":"But I'm only joining for six.","start":590.79,"end":592.38995,"sentiment":"neutral","sentiment_score":-0.08609796563784282},{"text":"So yeah.","start":592.38995,"end":594.63,"sentiment":"neutral","sentiment_score":-0.0014094356447458267}],"sentiment":"neutral","sentiment_score":0.025630593422408168,"num_words":57,"start":574.205,"end":594.63},{"sentences":[{"text":"Okay.","start":594.63,"end":595.13,"sentiment":"neutral","sentiment_score":0.03852942213416099},{"text":"No.","start":610.45,"end":610.52997,"sentiment":"neutral","sentiment_score":-0.255683034658432},{"text":"That that's okay.","start":610.52997,"end":611.17,"sentiment":"neutral","sentiment_score":-0.1766866147518158},{"text":"I mean, I've got I've rented this apartment till the October.","start":611.17,"end":614.47,"sentiment":"neutral","sentiment_score":-0.08176761289889162},{"text":"Okay?","start":614.61,"end":615.01,"sentiment":"neutral","sentiment_score":-0.026667017489671707}],"sentiment":"neutral","sentiment_score":-0.09843083624454106,"num_words":17,"start":594.63,"end":615.01},{"sentences":[{"text":"So that's almost six months, but I can just keep paying for another seven days.","start":615.01,"end":618.93,"sentiment":"neutral","sentiment_score":-0.277924595028162},{"text":"It doesn't matter.","start":618.93,"end":619.91,"sentiment":"neutral","sentiment_score":-0.192265455921491},{"text":"Even after I leave.","start":620.13,"end":621.17,"sentiment":"neutral","sentiment_score":-0.08840919844806194},{"text":"Is that alright?","start":621.17,"end":621.99,"sentiment":"neutral","sentiment_score":-0.0284205103913943},{"text":"Yeah.","start":623.17,"end":623.57,"sentiment":"neutral","sentiment_score":0.028214599937200543}],"sentiment":"neutral","sentiment_score":-0.1983211160852359,"num_words":26,"start":615.01,"end":623.57},{"sentences":[{"text":"Okay.","start":623.57,"end":624.015,"sentiment":"neutral","sentiment_score":0.06871427595615387},{"text":"Fine.","start":624.09503,"end":624.41504,"sentiment":"neutral","sentiment_score":0.11216768622398376},{"text":"Alright.","start":624.41504,"end":624.495,"sentiment":"neutral","sentiment_score":0.10251392424106598},{"text":"So do what do we need to do now?","start":624.495,"end":626.195,"sentiment":"neutral","sentiment_score":0.05427450935045878},{"text":"Okay.","start":635.375,"end":635.875,"sentiment":"neutral","sentiment_score":0.06463420391082764}],"sentiment":"neutral","sentiment_score":0.06434620572970463,"num_words":13,"start":623.57,"end":635.875},{"sentences":[{"text":"Okay.","start":649.49,"end":649.99,"sentiment":"neutral","sentiment_score":0.2445996105670929},{"text":"Thank you.","start":650.05,"end":650.87,"sentiment":"neutral","sentiment_score":0.3152287006378174},{"text":"I'll do that.","start":650.93,"end":651.615,"sentiment":"neutral","sentiment_score":0.01580284411708514},{"text":"Okay.","start":659.375,"end":659.875,"sentiment":"neutral","sentiment_score":-0.01478328462690115},{"text":"Yeah.","start":660.735,"end":661.235,"sentiment":"neutral","sentiment_score":-0.05037558078765869}],"sentiment":"neutral","sentiment_score":0.1071633348474279,"num_words":8,"start":649.49,"end":661.235},{"sentences":[{"text":"Can I if I need if I need your router, can I can I collect it from somewhere?","start":665.70996,"end":669.70996,"sentiment":"neutral","sentiment_score":-0.030289628439479403},{"text":"Or do I have do you have to deliver it?","start":669.70996,"end":671.64996,"sentiment":"neutral","sentiment_score":-0.04156697504222393},{"text":"Okay.","start":676.43,"end":676.75,"sentiment":"neutral","sentiment_score":-0.036727990955114365},{"text":"No problem.","start":676.75,"end":677.41,"sentiment":"positive","sentiment_score":0.35314179956912994},{"text":"Okay.","start":677.47,"end":677.97,"sentiment":"neutral","sentiment_score":0.24100016057491305}],"sentiment":"neutral","sentiment_score":-0.0015727279242128125,"num_words":32,"start":665.70996,"end":677.97},{"sentences":[{"text":"Alright.","start":678.3649,"end":678.7649,"sentiment":"neutral","sentiment_score":0.30581820011138916},{"text":"Thank you.","start":678.7649,"end":682.3649,"sentiment":"positive","sentiment_score":0.6043994426727295},{"text":"Bye.","start":682.3649,"end":682.8649,"sentiment":"positive","sentiment_score":0.5448160171508789},{"text":"Bye.","start":683.6449,"end":684.1449,"sentiment":"neutral","sentiment_score":-0.09842776507139206}],"sentiment":"positive","sentiment_score":0.392201067507267,"num_words":5,"start":678.3649,"end":684.1449}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today?\n\nChannel 1: Hi, Barry. My name is Grant. I'm trying I'm on your Airtel website, and I'm\n\nChannel 0: Okay.\n\nChannel 1: trying to check my address. And I punched the address, and it comes up, and then I click on it. And it just keeps saying we're just checking your address, but it's not moving past that point.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: can\n\nChannel 0: see.\n\nChannel 1: you\n\nChannel 0: Mhmm.\n\nChannel 1: is there a problem with the address? I see so.\n\nChannel 0: We'll have a look on that one, but it's possible that I'm the one who's going to check your address\n\nChannel 1: Okay. Yep.\n\nChannel 0: on\n\nChannel 1: Well,\n\nChannel 0: our\n\nChannel 1: you\n\nChannel 0: end.\n\nChannel 1: can take\n\nChannel 0: Yeah.\n\nChannel 1: it. Yep. Go ahead.\n\nChannel 0: Yeah.\n\nChannel 1: Do you want me\n\nChannel 0: Can\n\nChannel 1: to do it first?\n\nChannel 0: I get your full address, please? Yeah.\n\nChannel 1: Yeah. So it's Unit 701.\n\nChannel 0: 7 17. Mhmm.\n\nChannel 1: No. No. 701.\n\nChannel 0: 701. Mhmm.\n\nChannel 1: Yeah. So Unit 701, and then the\n\nChannel 0: Yes.\n\nChannel 1: street address is 1 10th\n\nChannel 0: One\n\nChannel 1: Avenue.\n\nChannel 0: sorry?\n\nChannel 1: 10th.\n\nChannel 0: 10?\n\nChannel 1: 10th Avenue, Beach, Queensland.\n\nChannel 0: Can you spell it for me?\n\nChannel 1: What? Palm Beach, P A L M, Beach,\n\nChannel 0: T\n\nChannel 1: B\n\nChannel 0: h\n\nChannel 1: E A\n\nChannel 0: o\n\nChannel 1: Z.\n\nChannel 0: M.\n\nChannel 1: K. Okay. Let's start again. So what what have you got so far? You you talk back to me because I can understand you.\n\nYou've\n\nChannel 0: Yeah.\n\nChannel 1: got units\n\nChannel 0: So\n\nChannel 1: one?\n\nChannel 0: Unit 701, mhmm, slash\n\nChannel 1: Yep.\n\nChannel 0: 1,\n\nChannel 1: Yep. 10th, T E N T H.\n\nChannel 0: P E N C H. Okay.\n\nChannel 1: 10th. As in the number 10, but 10th. 10th Avenue,\n\nChannel 0: The letter mhmm. Mhmm.\n\nChannel 1: Palm, P A L M,\n\nChannel 0: Mhmm.\n\nChannel 1: Beach, Beech, Beech, Beech, Beech, Beech,\n\nChannel 0: Okay.\n\nChannel 1: Beech, Queensland\n\nChannel 0: Mhmm.\n\nChannel 1: 4\n\nChannel 0: Okay.\n\nChannel 1: 221.\n\nChannel 0: Mhmm. Okay. Got it. Is it ever 10th Avenue,\n\nChannel 1: Yep.\n\nChannel 0: Unit 701 Slash\n\nChannel 1: One.\n\nChannel 0: 1 10th mhmm.\n\nChannel 1: Yep. That's it. That's it.\n\nChannel 0: 10th Avenue, Palm Beach, Q L D 42\n\nChannel 1: Yep.\n\nChannel 0: 21. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Correct. That's fine.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, the address is available under Supa Network. So if if you like to proceed to signing up with\n\nChannel 1: Yeah.\n\nChannel 0: our service\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I I just wanna sign up I wanna sign up for to the October or six months. Yeah.\n\nChannel 0: Yeah. You can proceed signing up via our website. Then once we receive the order, we'll then process it within twenty four hours.\n\nChannel 1: Okay. So I need to buy a modem.\n\nChannel 0: K.\n\nChannel 1: Correct?\n\nChannel 0: Yeah. If you don't have the router, yeah,\n\nChannel 1: I mean, I\n\nChannel 0: you'll\n\nChannel 1: do\n\nChannel 0: be needing\n\nChannel 1: because\n\nChannel 0: a new one.\n\nChannel 1: this is a rental property. I just moved in two days ago, and there is a modem sitting here on the ground. So how do I know if it's compatible with what you offer?\n\nChannel 0: Mhmm. Okay. So the router should be have optic fiber compatible with optic fiber upgrade connection for you to establish a connection because it should have a PPPoE authentication\n\nChannel 1: Okay. So\n\nChannel 0: like\n\nChannel 1: how can I\n\nChannel 0: the\n\nChannel 1: tell by\n\nChannel 0: available\n\nChannel 1: looking at\n\nChannel 0: routers. Mhmm.\n\nChannel 1: okay? If I if I look at the router and I\n\nChannel 0: Mhmm.\n\nChannel 1: explain to you what it is, can you tell me if it's compatible?\n\nChannel 0: Yeah. Can you tell me\n\nChannel 1: Okay.\n\nChannel 0: the make\n\nChannel 1: I'll\n\nChannel 0: and model of the router?\n\nChannel 1: yep. Okay. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: Hold on. One one\n\nChannel 0: Sure.\n\nChannel 1: moment. It's a TP\n\nChannel 0: Mhmm. Keep the link.\n\nChannel 1: Link. Yep. What is it? TP Link on the bottom of it. The model was Archer, a r c h e Archer, a r c h e r, and then a x seven three.\n\nChannel 0: Sorry? Archer\n\nChannel 1: Yeah. And then a new new new word, a\n\nChannel 0: Sorry. A x. Mhmm.\n\nChannel 1: x seven three. And then I'm not sure. Is that enough for you to identify? Because there's a whole lot more information after that. A x\n\nChannel 0: Yeah.\n\nChannel 1: 54\n\nChannel 0: Yeah. Sorry. It's the billing archer AX.\n\nChannel 1: zero 0. Yeah. AX7\n\nChannel 0: And the\n\nChannel 1: 3.\n\nChannel 0: number? 87\n\nChannel 1: Yeah.\n\nChannel 0: 3.\n\nChannel 1: 73. No. Not 8. Just a 73.\n\nChannel 0: 873.\n\nChannel 1: A x x for X-ray\n\nChannel 0: Mhmm.\n\nChannel 1: 73.\n\nChannel 0: 73. Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: And\n\nChannel 0: the\n\nChannel 1: hold\n\nChannel 0: router.\n\nChannel 1: on. Hold on. Hold on. Then there's a new\n\nChannel 0: Okay.\n\nChannel 1: another line below that. It says a x five\n\nChannel 0: It looks\n\nChannel 1: four\n\nChannel 0: fine.\n\nChannel 1: zero zero\n\nChannel 0: Mhmm.\n\nChannel 1: Wi Fi six router.\n\nChannel 0: Okay.\n\nChannel 1: But I think you just need the first bit, RJA73. I think that's the model.\n\nChannel 0: Yeah.\n\nChannel 1: But the\n\nChannel 0: Okay.\n\nChannel 1: other one\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: yeah. Can you check if it's working?\n\nChannel 1: Well, it's it's plugged in, but there's no Internet connected. So I don't know if it was\n\nChannel 0: Okay. But it has a indicator light, means that it's turned\n\nChannel 1: oh,\n\nChannel 0: on.\n\nChannel 1: yeah. Yeah. I'm pretty sure. Hold on. I'll plug\n\nChannel 0: Okay.\n\nChannel 1: it back in because I unplugged it to talk to you. Hold\n\nChannel 0: Yeah.\n\nChannel 1: on. Let's\n\nChannel 0: Yeah.\n\nChannel 1: see.\n\nChannel 0: No worries. And can you also see, like, a modem mounted on your wall?\n\nChannel 1: Sorry. Say that again?\n\nChannel 0: Can you also see, like, a black modem on your wall mounted?\n\nChannel 1: Not right here, but this I'll plug it in. It's got lights on it. Green\n\nChannel 0: Mhmm.\n\nChannel 1: light flashing. So it's\n\nChannel 0: Yeah.\n\nChannel 1: got power.\n\nChannel 0: Mhmm. Okay. I see. How about other modem mounted\n\nChannel 1: I'll check.\n\nChannel 0: on your wall the NTD box other box?\n\nChannel 1: Yeah. There's a SuperNex.\n\nChannel 0: Like a block box. Mhmm.\n\nChannel 1: What yeah. The box is DigiSet, and then there's another\n\nChannel 0: Yeah.\n\nChannel 1: box. There's a\n\nChannel 0: Mhmm.\n\nChannel 1: DigiSet one. Is that what you want? That's a little\n\nChannel 0: Yeah.\n\nChannel 1: black box.\n\nChannel 0: Yeah. That's correct. That is the NTT box on where will you connect the router for it to establish a connection. Okay. Let me just put you on hold to check the router's compatibility.\n\nHang\n\nChannel 1: Okay.\n\nChannel 0: on. Hello?\n\nChannel 1: Hello? Hi.\n\nChannel 0: Yes. So after thank you for waiting. After checking the router, it says here that it's compatible because it support PPPoE authentication.\n\nChannel 1: Okay. So\n\nChannel 0: So we can manually configure it. But there is some cases that for some reason, the router is not configuring right even though\n\nChannel 1: Okay.\n\nChannel 0: you entered the credentials correctly.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: we\n\nChannel 1: But\n\nChannel 0: just\n\nChannel 1: if\n\nChannel 0: have\n\nChannel 1: if\n\nChannel 0: to check it first.\n\nChannel 1: so if I don't if it doesn't work, I just\n\nChannel 0: Mhmm.\n\nChannel 1: need to get a router from you. Correct?\n\nChannel 0: Yeah. You\n\nChannel 1: Yeah.\n\nChannel 0: can\n\nChannel 1: And\n\nChannel 0: purchase\n\nChannel 1: so I'm\n\nChannel 0: one from us.\n\nChannel 1: yeah. I'm looking at the options on your page, just so I know. It says free router for six months.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: So if I\n\nChannel 0: Right.\n\nChannel 1: so if I sign up for six months, I get that one free or if there's is these other ones that you're gonna join for twelve months? But I'm only joining for six. So\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: yeah.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: if you choose the six month contract, we have a free router. But please do note that if ever you'll be cancelling within the contract term, you'll be paying for the price of the router and the and the cancellation fee, if ever.\n\nChannel 1: No. That that's okay. I mean, I've got I've rented this apartment till the October. Okay? So that's almost\n\nChannel 0: Okay.\n\nChannel 1: six months, but I can just keep paying for another seven days. It doesn't matter.\n\nChannel 0: Mhmm.\n\nChannel 1: Even after\n\nChannel 0: Yeah.\n\nChannel 1: I leave. Is that alright?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Okay. Fine. Alright. So do what do we need to do now?\n\nChannel 0: Sure. Yeah. So kindly place an order via our website. Choose the plan speed that you want\n\nChannel 1: Okay.\n\nChannel 0: and Mhmm. And the free router, then the contract term. Then once we receive the order successfully and the upfront payment is settled, we'll then proceed with activating it within twenty four hours.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll do\n\nChannel 0: Then\n\nChannel 1: that.\n\nChannel 0: yeah. And please also do know that for the router, it will take three to five business days, their\n\nChannel 1: Okay.\n\nChannel 0: address. Then\n\nChannel 1: Yeah.\n\nChannel 0: once the route, if ever, that your own router is not working.\n\nChannel 1: Can I if I need if I need your router, can I can I collect it from somewhere? Or do I have do you have to deliver it?\n\nChannel 0: Actually, we do just a door to door deliver. No pickup.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Alright. Thank\n\nChannel 0: Okay. Thank you also. Bye. Have\n\nChannel 1: you.\n\nChannel 0: a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"positive","sentiment_score":0.3695162534713745},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.6052500903606415},{"text":"This is Maureen from Ertol tech support.","start":3.1999998,"end":6.18,"sentiment":"positive","sentiment_score":0.553651750087738},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"positive","sentiment_score":0.5203079134225845}],"sentiment":"positive","sentiment_score":0.5360891353338957,"channel":0,"num_words":16,"start":1.76,"end":7.7},{"sentences":[{"text":"Hi, Barry.","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05086538940668106},{"text":"My name is Grant.","start":9.28,"end":10.26,"sentiment":"neutral","sentiment_score":0.05551079101860523},{"text":"I'm trying I'm on your Airtel website, and I'm","start":10.4,"end":14.485,"sentiment":"neutral","sentiment_score":0.006624345615920093}],"sentiment":"neutral","sentiment_score":0.02555953689540426,"channel":1,"num_words":15,"start":8.4,"end":14.485},{"sentences":[{"text":"Okay.","start":14.465,"end":14.965,"sentiment":"neutral","sentiment_score":-0.03977171331644058}],"sentiment":"neutral","sentiment_score":-0.03977171331644058,"channel":0,"num_words":1,"start":14.465,"end":14.965},{"sentences":[{"text":"trying to check my address.","start":14.485,"end":15.945,"sentiment":"neutral","sentiment_score":-0.14749962389469146},{"text":"And I punched the address, and it comes up, and then I click on it.","start":16.005,"end":19.224998,"sentiment":"neutral","sentiment_score":-0.27015911042690277},{"text":"And it just keeps saying we're just checking your address, but it's not moving past that point.","start":19.445,"end":24.425,"sentiment":"negative","sentiment_score":-0.4441690164453843}],"sentiment":"negative","sentiment_score":-0.33353400149860896,"channel":1,"num_words":37,"start":14.485,"end":24.425},{"sentences":[{"text":"Okay.","start":25.425,"end":25.664999,"sentiment":"neutral","sentiment_score":-0.07206225395202637}],"sentiment":"neutral","sentiment_score":-0.07206225395202637,"channel":0,"num_words":1,"start":25.425,"end":25.664999},{"sentences":[{"text":"So","start":25.525,"end":25.765,"sentiment":"neutral","sentiment_score":-0.05764571949839592}],"sentiment":"neutral","sentiment_score":-0.05764571949839592,"channel":1,"num_words":1,"start":25.525,"end":25.765},{"sentences":[{"text":"I","start":25.664999,"end":25.825,"sentiment":"neutral","sentiment_score":-0.045816097408533096}],"sentiment":"neutral","sentiment_score":-0.045816097408533096,"channel":0,"num_words":1,"start":25.664999,"end":25.825},{"sentences":[{"text":"can","start":25.765,"end":25.925,"sentiment":"neutral","sentiment_score":-0.023273076862096783}],"sentiment":"neutral","sentiment_score":-0.023273076862096783,"channel":1,"num_words":1,"start":25.765,"end":25.925},{"sentences":[{"text":"see.","start":25.825,"end":26.325,"sentiment":"neutral","sentiment_score":-0.02252507209777832}],"sentiment":"neutral","sentiment_score":-0.02252507209777832,"channel":0,"num_words":1,"start":25.825,"end":26.325},{"sentences":[{"text":"you","start":25.925,"end":26.34,"sentiment":"neutral","sentiment_score":-0.03242598846554756}],"sentiment":"neutral","sentiment_score":-0.03242598846554756,"channel":1,"num_words":1,"start":25.925,"end":26.34},{"sentences":[{"text":"Mhmm.","start":27.1,"end":27.6,"sentiment":"neutral","sentiment_score":-0.06605083495378494}],"sentiment":"neutral","sentiment_score":-0.06605083495378494,"channel":0,"num_words":1,"start":27.1,"end":27.6},{"sentences":[{"text":"is there a problem with the address?","start":27.78,"end":29.4,"sentiment":"neutral","sentiment_score":-0.26942504729543415},{"text":"I see so.","start":30.02,"end":30.84,"sentiment":"neutral","sentiment_score":-0.17482045789559683}],"sentiment":"neutral","sentiment_score":-0.24104367047548295,"channel":1,"num_words":10,"start":27.78,"end":30.84},{"sentences":[{"text":"We'll have a look on that one, but it's possible that I'm the one who's going to check your address","start":32.86,"end":41.92,"sentiment":"neutral","sentiment_score":-0.1566609527915716}],"sentiment":"neutral","sentiment_score":-0.1566609527915716,"channel":0,"num_words":20,"start":32.86,"end":41.92},{"sentences":[{"text":"Okay.","start":42.185,"end":42.585,"sentiment":"neutral","sentiment_score":-0.02291826158761978},{"text":"Yep.","start":42.585,"end":43.065,"sentiment":"neutral","sentiment_score":0.045343514531850815}],"sentiment":"neutral","sentiment_score":0.011212626472115517,"channel":1,"num_words":2,"start":42.185,"end":43.065},{"sentences":[{"text":"on","start":42.835,"end":43.075,"sentiment":"neutral","sentiment_score":0.029432523995637897}],"sentiment":"neutral","sentiment_score":0.029432523995637897,"channel":0,"num_words":1,"start":42.835,"end":43.075},{"sentences":[{"text":"Well,","start":43.065,"end":43.225,"sentiment":"neutral","sentiment_score":0.053683385252952576}],"sentiment":"neutral","sentiment_score":0.053683385252952576,"channel":1,"num_words":1,"start":43.065,"end":43.225},{"sentences":[{"text":"our","start":43.075,"end":43.235,"sentiment":"neutral","sentiment_score":0.06178733706474304}],"sentiment":"neutral","sentiment_score":0.06178733706474304,"channel":0,"num_words":1,"start":43.075,"end":43.235},{"sentences":[{"text":"you","start":43.225,"end":43.305,"sentiment":"neutral","sentiment_score":0.06815887987613678}],"sentiment":"neutral","sentiment_score":0.06815887987613678,"channel":1,"num_words":1,"start":43.225,"end":43.305},{"sentences":[{"text":"end.","start":43.235,"end":43.475,"sentiment":"neutral","sentiment_score":0.053240060806274414}],"sentiment":"neutral","sentiment_score":0.053240060806274414,"channel":0,"num_words":1,"start":43.235,"end":43.475},{"sentences":[{"text":"can take","start":43.305,"end":43.704998,"sentiment":"neutral","sentiment_score":0.07200276851654053}],"sentiment":"neutral","sentiment_score":0.07200276851654053,"channel":1,"num_words":2,"start":43.305,"end":43.704998},{"sentences":[{"text":"Yeah.","start":43.475,"end":43.975,"sentiment":"neutral","sentiment_score":0.07462847232818604}],"sentiment":"neutral","sentiment_score":0.07462847232818604,"channel":0,"num_words":1,"start":43.475,"end":43.975},{"sentences":[{"text":"it.","start":43.704998,"end":43.864998,"sentiment":"neutral","sentiment_score":0.08044341206550598},{"text":"Yep.","start":43.864998,"end":44.184998,"sentiment":"neutral","sentiment_score":0.08704261481761932},{"text":"Go ahead.","start":44.184998,"end":44.905,"sentiment":"neutral","sentiment_score":0.0970306396484375}],"sentiment":"neutral","sentiment_score":0.09038682654500008,"channel":1,"num_words":4,"start":43.704998,"end":44.905},{"sentences":[{"text":"Yeah.","start":44.755,"end":45.255,"sentiment":"neutral","sentiment_score":0.037317026406526566}],"sentiment":"neutral","sentiment_score":0.037317026406526566,"channel":0,"num_words":1,"start":44.755,"end":45.255},{"sentences":[{"text":"Do you want me","start":44.905,"end":45.545,"sentiment":"neutral","sentiment_score":0.006679584737867117}],"sentiment":"neutral","sentiment_score":0.006679584737867117,"channel":1,"num_words":4,"start":44.905,"end":45.545},{"sentences":[{"text":"Can","start":45.395,"end":45.635,"sentiment":"neutral","sentiment_score":0.006454631686210632}],"sentiment":"neutral","sentiment_score":0.006454631686210632,"channel":0,"num_words":1,"start":45.395,"end":45.635},{"sentences":[{"text":"to do it first?","start":45.545,"end":46.125,"sentiment":"neutral","sentiment_score":-0.0009050867520272732}],"sentiment":"neutral","sentiment_score":-0.0009050867520272732,"channel":1,"num_words":4,"start":45.545,"end":46.125},{"sentences":[{"text":"I get your full address, please?","start":45.635,"end":46.995,"sentiment":"neutral","sentiment_score":0.0062949371834595995},{"text":"Yeah.","start":46.995,"end":47.495,"sentiment":"neutral","sentiment_score":0.014785746112465858}],"sentiment":"neutral","sentiment_score":0.007507909887603351,"channel":0,"num_words":7,"start":45.635,"end":47.495},{"sentences":[{"text":"Yeah.","start":47.864998,"end":48.105,"sentiment":"neutral","sentiment_score":0.010880250483751295},{"text":"So it's Unit 701.","start":48.105,"end":49.965,"sentiment":"neutral","sentiment_score":0.004624484572559595}],"sentiment":"neutral","sentiment_score":0.0058756377547979355,"channel":1,"num_words":5,"start":47.864998,"end":49.965},{"sentences":[{"text":"7 17.","start":49.795,"end":51.095,"sentiment":"neutral","sentiment_score":0.0017613875679671764},{"text":"Mhmm.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.00991151388734579}],"sentiment":"neutral","sentiment_score":-0.0021295795838038125,"channel":0,"num_words":3,"start":49.795,"end":51.975},{"sentences":[{"text":"No.","start":51.864998,"end":52.105,"sentiment":"neutral","sentiment_score":-0.0614093542098999},{"text":"No.","start":52.105,"end":52.585,"sentiment":"neutral","sentiment_score":-0.06106190383434296},{"text":"701.","start":52.585,"end":53.965,"sentiment":"neutral","sentiment_score":-0.03766178339719772}],"sentiment":"neutral","sentiment_score":-0.053377680480480194,"channel":1,"num_words":3,"start":51.864998,"end":53.965},{"sentences":[{"text":"701.","start":54.72,"end":55.86,"sentiment":"neutral","sentiment_score":-0.0315033495426178},{"text":"Mhmm.","start":55.92,"end":56.42,"sentiment":"neutral","sentiment_score":-0.006072268821299076}],"sentiment":"neutral","sentiment_score":-0.018787809181958437,"channel":0,"num_words":2,"start":54.72,"end":56.42},{"sentences":[{"text":"Yeah.","start":56.29,"end":56.79,"sentiment":"neutral","sentiment_score":0.003822815604507923},{"text":"So Unit 701, and then the","start":56.85,"end":59.17,"sentiment":"neutral","sentiment_score":0.002194728081425031}],"sentiment":"neutral","sentiment_score":0.0024273120132940157,"channel":1,"num_words":7,"start":56.29,"end":59.17},{"sentences":[{"text":"Yes.","start":59.04,"end":59.54,"sentiment":"neutral","sentiment_score":0.010050811804831028}],"sentiment":"neutral","sentiment_score":0.010050811804831028,"channel":0,"num_words":1,"start":59.04,"end":59.54},{"sentences":[{"text":"street address is 1 10th","start":59.17,"end":61.73,"sentiment":"neutral","sentiment_score":0.005354524031281472}],"sentiment":"neutral","sentiment_score":0.005354524031281472,"channel":1,"num_words":5,"start":59.17,"end":61.73},{"sentences":[{"text":"One","start":61.44,"end":61.6,"sentiment":"neutral","sentiment_score":-0.002010798081755638}],"sentiment":"neutral","sentiment_score":-0.002010798081755638,"channel":0,"num_words":1,"start":61.44,"end":61.6},{"sentences":[{"text":"Avenue.","start":61.73,"end":62.23,"sentiment":"neutral","sentiment_score":-0.002897541970014572}],"sentiment":"neutral","sentiment_score":-0.002897541970014572,"channel":1,"num_words":1,"start":61.73,"end":62.23},{"sentences":[{"text":"sorry?","start":63.6,"end":64.1,"sentiment":"neutral","sentiment_score":-0.01269802637398243}],"sentiment":"neutral","sentiment_score":-0.01269802637398243,"channel":0,"num_words":1,"start":63.6,"end":64.1},{"sentences":[{"text":"10th.","start":64.05,"end":64.55,"sentiment":"neutral","sentiment_score":-0.0027549248188734055}],"sentiment":"neutral","sentiment_score":-0.0027549248188734055,"channel":1,"num_words":1,"start":64.05,"end":64.55},{"sentences":[{"text":"10?","start":64.24,"end":64.74,"sentiment":"neutral","sentiment_score":-0.0004865787923336029}],"sentiment":"neutral","sentiment_score":-0.0004865787923336029,"channel":0,"num_words":1,"start":64.24,"end":64.74},{"sentences":[{"text":"10th Avenue, Beach, Queensland.","start":65.41,"end":69.575,"sentiment":"neutral","sentiment_score":0.006888313917443156}],"sentiment":"neutral","sentiment_score":0.006888313917443156,"channel":1,"num_words":4,"start":65.41,"end":69.575},{"sentences":[{"text":"Can you spell it for me?","start":69.134995,"end":70.994995,"sentiment":"neutral","sentiment_score":-0.00035913273071249324}],"sentiment":"neutral","sentiment_score":-0.00035913273071249324,"channel":0,"num_words":6,"start":69.134995,"end":70.994995},{"sentences":[{"text":"What?","start":71.795,"end":72.295,"sentiment":"neutral","sentiment_score":-0.002047710120677948},{"text":"Palm Beach, P A L M, Beach,","start":72.355,"end":75.975,"sentiment":"neutral","sentiment_score":0.004435953684151173}],"sentiment":"neutral","sentiment_score":0.0036254957085475326,"channel":1,"num_words":8,"start":71.795,"end":75.975},{"sentences":[{"text":"T","start":75.935,"end":76.335,"sentiment":"neutral","sentiment_score":0.00697980634868145}],"sentiment":"neutral","sentiment_score":0.00697980634868145,"channel":0,"num_words":1,"start":75.935,"end":76.335},{"sentences":[{"text":"B","start":76.115,"end":76.515,"sentiment":"neutral","sentiment_score":0.0011323150247335434}],"sentiment":"neutral","sentiment_score":0.0011323150247335434,"channel":1,"num_words":1,"start":76.115,"end":76.515},{"sentences":[{"text":"h","start":76.335,"end":76.814995,"sentiment":"neutral","sentiment_score":-0.0006884261965751648}],"sentiment":"neutral","sentiment_score":-0.0006884261965751648,"channel":0,"num_words":1,"start":76.335,"end":76.814995},{"sentences":[{"text":"E A","start":76.515,"end":76.915,"sentiment":"neutral","sentiment_score":0.008263155817985535}],"sentiment":"neutral","sentiment_score":0.008263155817985535,"channel":1,"num_words":2,"start":76.515,"end":76.915},{"sentences":[{"text":"o","start":76.814995,"end":77.134995,"sentiment":"neutral","sentiment_score":0.0028650937601923943}],"sentiment":"neutral","sentiment_score":0.0028650937601923943,"channel":0,"num_words":1,"start":76.814995,"end":77.134995},{"sentences":[{"text":"Z.","start":76.915,"end":77.415,"sentiment":"neutral","sentiment_score":0.003245665691792965}],"sentiment":"neutral","sentiment_score":0.003245665691792965,"channel":1,"num_words":1,"start":76.915,"end":77.415},{"sentences":[{"text":"M.","start":77.134995,"end":77.634995,"sentiment":"neutral","sentiment_score":0.006621292792260647}],"sentiment":"neutral","sentiment_score":0.006621292792260647,"channel":0,"num_words":1,"start":77.134995,"end":77.634995},{"sentences":[{"text":"K.","start":78.515,"end":79.015,"sentiment":"neutral","sentiment_score":0.007335998583585024},{"text":"Okay.","start":79.97,"end":80.13,"sentiment":"neutral","sentiment_score":0.028734084218740463},{"text":"Let's start again.","start":80.13,"end":80.93,"sentiment":"neutral","sentiment_score":0.019083074604471523},{"text":"So what what have you got so far?","start":80.93,"end":82.37,"sentiment":"neutral","sentiment_score":0.04129339521750808},{"text":"You you talk back to me because I can understand you.","start":82.37,"end":84.87,"sentiment":"neutral","sentiment_score":-0.07718899033286354}],"sentiment":"neutral","sentiment_score":-0.0177255177210706,"channel":1,"num_words":24,"start":78.515,"end":84.87},{"sentences":[{"text":"You've","start":85.49,"end":85.65,"sentiment":"neutral","sentiment_score":-0.021067265421152115}],"sentiment":"neutral","sentiment_score":-0.021067265421152115,"channel":1,"num_words":1,"start":85.49,"end":85.65},{"sentences":[{"text":"Yeah.","start":85.52,"end":86.02,"sentiment":"neutral","sentiment_score":-0.005968150682747364}],"sentiment":"neutral","sentiment_score":-0.005968150682747364,"channel":0,"num_words":1,"start":85.52,"end":86.02},{"sentences":[{"text":"got units","start":85.65,"end":86.37,"sentiment":"neutral","sentiment_score":-0.017474099062383175}],"sentiment":"neutral","sentiment_score":-0.017474099062383175,"channel":1,"num_words":2,"start":85.65,"end":86.37},{"sentences":[{"text":"So","start":86.24,"end":86.64,"sentiment":"neutral","sentiment_score":-0.008737044408917427}],"sentiment":"neutral","sentiment_score":-0.008737044408917427,"channel":0,"num_words":1,"start":86.24,"end":86.64},{"sentences":[{"text":"one?","start":86.37,"end":86.87,"sentiment":"neutral","sentiment_score":-0.005951699800789356}],"sentiment":"neutral","sentiment_score":-0.005951699800789356,"channel":1,"num_words":1,"start":86.37,"end":86.87},{"sentences":[{"text":"Unit 701, mhmm, slash","start":86.64,"end":89.84,"sentiment":"neutral","sentiment_score":-0.008544553071260452}],"sentiment":"neutral","sentiment_score":-0.008544553071260452,"channel":0,"num_words":4,"start":86.64,"end":89.84},{"sentences":[{"text":"Yep.","start":89.57,"end":90.07,"sentiment":"neutral","sentiment_score":-0.0030399325769394636}],"sentiment":"neutral","sentiment_score":-0.0030399325769394636,"channel":1,"num_words":1,"start":89.57,"end":90.07},{"sentences":[{"text":"1,","start":89.84,"end":90.34,"sentiment":"neutral","sentiment_score":-0.0020931148901581764}],"sentiment":"neutral","sentiment_score":-0.0020931148901581764,"channel":0,"num_words":1,"start":89.84,"end":90.34},{"sentences":[{"text":"Yep.","start":90.93,"end":91.43,"sentiment":"neutral","sentiment_score":0.002529323101043701},{"text":"10th, T E N T H.","start":92.61,"end":95.375,"sentiment":"neutral","sentiment_score":-0.0004886996078615388}],"sentiment":"neutral","sentiment_score":-0.0000575535065893616,"channel":1,"num_words":7,"start":90.93,"end":95.375},{"sentences":[{"text":"P E N C H.","start":95.36,"end":97.245,"sentiment":"neutral","sentiment_score":-0.0034154473803937437},{"text":"Okay.","start":97.485,"end":97.985,"sentiment":"neutral","sentiment_score":-0.0017701517790555954}],"sentiment":"neutral","sentiment_score":-0.0031412314468373856,"channel":0,"num_words":6,"start":95.36,"end":97.985},{"sentences":[{"text":"10th.","start":97.835,"end":98.335,"sentiment":"neutral","sentiment_score":-0.0037247203290462494},{"text":"As in the number 10, but 10th.","start":98.555,"end":100.815,"sentiment":"neutral","sentiment_score":-0.0076628195654068676},{"text":"10th Avenue,","start":101.435,"end":102.415,"sentiment":"neutral","sentiment_score":0.0014995529782027006}],"sentiment":"neutral","sentiment_score":-0.005436535133048892,"channel":1,"num_words":10,"start":97.835,"end":102.415},{"sentences":[{"text":"The letter mhmm.","start":102.365005,"end":103.505005,"sentiment":"neutral","sentiment_score":-0.011140496470034122},{"text":"Mhmm.","start":103.645004,"end":104.145004,"sentiment":"neutral","sentiment_score":-0.0077417343854904175}],"sentiment":"neutral","sentiment_score":-0.010290805948898196,"channel":0,"num_words":4,"start":102.365005,"end":104.145004},{"sentences":[{"text":"Palm, P A L M,","start":104.715,"end":106.975,"sentiment":"neutral","sentiment_score":-0.00767429880797863}],"sentiment":"neutral","sentiment_score":-0.00767429880797863,"channel":1,"num_words":5,"start":104.715,"end":106.975},{"sentences":[{"text":"Mhmm.","start":107.725006,"end":108.225006,"sentiment":"neutral","sentiment_score":-0.04326530545949936}],"sentiment":"neutral","sentiment_score":-0.04326530545949936,"channel":0,"num_words":1,"start":107.725006,"end":108.225006},{"sentences":[{"text":"Beach, Beech, Beech, Beech, Beech, Beech,","start":108.8,"end":112.66,"sentiment":"neutral","sentiment_score":0.02089521490658323}],"sentiment":"neutral","sentiment_score":0.02089521490658323,"channel":1,"num_words":6,"start":108.8,"end":112.66},{"sentences":[{"text":"Okay.","start":112.9,"end":113.4,"sentiment":"neutral","sentiment_score":0.020674683153629303}],"sentiment":"neutral","sentiment_score":0.020674683153629303,"channel":0,"num_words":1,"start":112.9,"end":113.4},{"sentences":[{"text":"Beech, Queensland","start":113.4,"end":115.14,"sentiment":"neutral","sentiment_score":0.011160690803080797}],"sentiment":"neutral","sentiment_score":0.011160690803080797,"channel":1,"num_words":2,"start":113.4,"end":115.14},{"sentences":[{"text":"Mhmm.","start":114.74,"end":115.24,"sentiment":"neutral","sentiment_score":0.012266533449292185}],"sentiment":"neutral","sentiment_score":0.012266533449292185,"channel":0,"num_words":1,"start":114.74,"end":115.24},{"sentences":[{"text":"4","start":116.08,"end":116.32,"sentiment":"neutral","sentiment_score":0.00783997867256403}],"sentiment":"neutral","sentiment_score":0.00783997867256403,"channel":1,"num_words":1,"start":116.08,"end":116.32},{"sentences":[{"text":"Okay.","start":116.259995,"end":116.759995,"sentiment":"neutral","sentiment_score":0.007881596684455872}],"sentiment":"neutral","sentiment_score":0.007881596684455872,"channel":0,"num_words":1,"start":116.259995,"end":116.759995},{"sentences":[{"text":"221.","start":116.32,"end":117.3,"sentiment":"neutral","sentiment_score":0.004904414992779493}],"sentiment":"neutral","sentiment_score":0.004904414992779493,"channel":1,"num_words":1,"start":116.32,"end":117.3},{"sentences":[{"text":"Mhmm.","start":118.5,"end":118.979996,"sentiment":"neutral","sentiment_score":0.011650805361568928},{"text":"Okay.","start":118.979996,"end":119.479996,"sentiment":"neutral","sentiment_score":0.02561371959745884},{"text":"Got it.","start":119.54,"end":120.28,"sentiment":"neutral","sentiment_score":0.04594319686293602},{"text":"Is it ever 10th Avenue,","start":120.5,"end":122.759995,"sentiment":"neutral","sentiment_score":0.019988863542675973}],"sentiment":"neutral","sentiment_score":0.025455026266475517,"channel":0,"num_words":9,"start":118.5,"end":122.759995},{"sentences":[{"text":"Yep.","start":122.815,"end":123.315,"sentiment":"neutral","sentiment_score":0.01818663999438286}],"sentiment":"neutral","sentiment_score":0.01818663999438286,"channel":1,"num_words":1,"start":122.815,"end":123.315},{"sentences":[{"text":"Unit 701 Slash","start":123.06,"end":126.335,"sentiment":"neutral","sentiment_score":0.013035583620270094}],"sentiment":"neutral","sentiment_score":0.013035583620270094,"channel":0,"num_words":3,"start":123.06,"end":126.335},{"sentences":[{"text":"One.","start":126.175,"end":126.675,"sentiment":"neutral","sentiment_score":0.013004892505705357}],"sentiment":"neutral","sentiment_score":0.013004892505705357,"channel":1,"num_words":1,"start":126.175,"end":126.675},{"sentences":[{"text":"1 10th mhmm.","start":126.335,"end":128.355,"sentiment":"neutral","sentiment_score":0.010100483894348145}],"sentiment":"neutral","sentiment_score":0.010100483894348145,"channel":0,"num_words":3,"start":126.335,"end":128.355},{"sentences":[{"text":"Yep.","start":127.935,"end":128.415,"sentiment":"neutral","sentiment_score":0.062082406133413315},{"text":"That's it.","start":128.415,"end":128.655,"sentiment":"neutral","sentiment_score":0.08426836505532265},{"text":"That's it.","start":128.655,"end":129.475,"sentiment":"neutral","sentiment_score":0.06169048324227333}],"sentiment":"neutral","sentiment_score":0.07080002054572106,"channel":1,"num_words":5,"start":127.935,"end":129.475},{"sentences":[{"text":"10th Avenue, Palm Beach, Q L D 42","start":129.295,"end":133.295,"sentiment":"neutral","sentiment_score":0.022329216357320547}],"sentiment":"neutral","sentiment_score":0.022329216357320547,"channel":0,"num_words":8,"start":129.295,"end":133.295},{"sentences":[{"text":"Yep.","start":133.055,"end":133.555,"sentiment":"neutral","sentiment_score":0.020600801333785057}],"sentiment":"neutral","sentiment_score":0.020600801333785057,"channel":1,"num_words":1,"start":133.055,"end":133.555},{"sentences":[{"text":"21.","start":133.295,"end":134.19499,"sentiment":"neutral","sentiment_score":0.02533099427819252},{"text":"Okay.","start":136.095,"end":136.595,"sentiment":"neutral","sentiment_score":0.04716983810067177},{"text":"Is it okay if I put you on hold?","start":136.895,"end":138.255,"sentiment":"neutral","sentiment_score":0.025511984195974138},{"text":"Let me just check the address.","start":138.255,"end":139.71,"sentiment":"neutral","sentiment_score":0.024623507633805275}],"sentiment":"neutral","sentiment_score":0.02646174917326254,"channel":0,"num_words":17,"start":133.295,"end":139.71},{"sentences":[{"text":"Correct.","start":139.39,"end":139.89,"sentiment":"neutral","sentiment_score":0.1369461566209793},{"text":"That's fine.","start":140.03,"end":140.85,"sentiment":"neutral","sentiment_score":0.1564101278781891}],"sentiment":"neutral","sentiment_score":0.14992213745911917,"channel":1,"num_words":3,"start":139.39,"end":140.85},{"sentences":[{"text":"Okay.","start":141.47,"end":141.79001,"sentiment":"neutral","sentiment_score":0.09604443609714508},{"text":"Hang on.","start":141.79001,"end":142.53001,"sentiment":"neutral","sentiment_score":0.06806541234254837},{"text":"Hello?","start":190.875,"end":191.375,"sentiment":"neutral","sentiment_score":0.07633893191814423}],"sentiment":"neutral","sentiment_score":0.07712854817509651,"channel":0,"num_words":4,"start":141.47,"end":191.375},{"sentences":[{"text":"Hi.","start":192.315,"end":192.69,"sentiment":"neutral","sentiment_score":0.1916401982307434}],"sentiment":"neutral","sentiment_score":0.1916401982307434,"channel":1,"num_words":1,"start":192.315,"end":192.69},{"sentences":[{"text":"Yes.","start":193.19499,"end":193.595,"sentiment":"neutral","sentiment_score":0.3203904330730438},{"text":"Thank you for waiting.","start":193.595,"end":194.655,"sentiment":"positive","sentiment_score":0.5714487582445145},{"text":"So after checking the address, the address is available under Supa Network.","start":194.715,"end":199.69499,"sentiment":"neutral","sentiment_score":0.30676724140842754},{"text":"So if if you like to proceed to signing up with","start":200.48999,"end":205.47,"sentiment":"neutral","sentiment_score":0.23949034918438306}],"sentiment":"neutral","sentiment_score":0.3186352215707302,"channel":0,"num_words":28,"start":193.19499,"end":205.47},{"sentences":[{"text":"Yeah.","start":205.845,"end":206.08499,"sentiment":"neutral","sentiment_score":0.1563950777053833}],"sentiment":"neutral","sentiment_score":0.1563950777053833,"channel":1,"num_words":1,"start":205.845,"end":206.08499},{"sentences":[{"text":"our service","start":205.84999,"end":206.0,"sentiment":"neutral","sentiment_score":0.10295039787888527}],"sentiment":"neutral","sentiment_score":0.10295039787888527,"channel":0,"num_words":2,"start":205.84999,"end":206.0},{"sentences":[{"text":"Yeah.","start":206.08499,"end":206.325,"sentiment":"neutral","sentiment_score":0.16093897819519043}],"sentiment":"neutral","sentiment_score":0.16093897819519043,"channel":1,"num_words":1,"start":206.08499,"end":206.325},{"sentences":[{"text":"Mhmm.","start":206.25,"end":206.75,"sentiment":"neutral","sentiment_score":0.13173991441726685}],"sentiment":"neutral","sentiment_score":0.13173991441726685,"channel":0,"num_words":1,"start":206.25,"end":206.75},{"sentences":[{"text":"I I just wanna sign up I wanna sign up for to the October or six months.","start":206.325,"end":213.28499,"sentiment":"neutral","sentiment_score":0.13788653077448115},{"text":"Yeah.","start":213.28499,"end":213.78499,"sentiment":"neutral","sentiment_score":0.22575628757476807}],"sentiment":"neutral","sentiment_score":0.14276818393005264,"channel":1,"num_words":18,"start":206.325,"end":213.78499},{"sentences":[{"text":"Yeah.","start":214.89,"end":215.385,"sentiment":"neutral","sentiment_score":0.26226261258125305},{"text":"You can proceed signing up via our website.","start":215.86499,"end":218.125,"sentiment":"neutral","sentiment_score":0.2751562222838402},{"text":"Then once we receive the order, we'll then process it within twenty four hours.","start":218.58499,"end":223.805,"sentiment":"neutral","sentiment_score":0.2447394664798464}],"sentiment":"neutral","sentiment_score":0.2560810835465141,"channel":0,"num_words":23,"start":214.89,"end":223.805},{"sentences":[{"text":"Okay.","start":224.51,"end":224.83,"sentiment":"neutral","sentiment_score":0.04185272008180618},{"text":"So I need to buy a modem.","start":224.83,"end":226.29,"sentiment":"neutral","sentiment_score":0.0014905384076493132}],"sentiment":"neutral","sentiment_score":0.0065358111169189215,"channel":1,"num_words":8,"start":224.51,"end":226.29},{"sentences":[{"text":"K.","start":225.86499,"end":226.36499,"sentiment":"neutral","sentiment_score":0.01484108716249466}],"sentiment":"neutral","sentiment_score":0.01484108716249466,"channel":0,"num_words":1,"start":225.86499,"end":226.36499},{"sentences":[{"text":"Correct?","start":226.43,"end":226.93,"sentiment":"neutral","sentiment_score":0.029504654929041862}],"sentiment":"neutral","sentiment_score":0.029504654929041862,"channel":1,"num_words":1,"start":226.43,"end":226.93},{"sentences":[{"text":"Yeah.","start":227.86499,"end":228.36499,"sentiment":"neutral","sentiment_score":0.010320210829377174},{"text":"If you don't have the router, yeah,","start":228.50499,"end":230.605,"sentiment":"neutral","sentiment_score":-0.06924410909414291}],"sentiment":"neutral","sentiment_score":-0.0592985691037029,"channel":0,"num_words":8,"start":227.86499,"end":230.605},{"sentences":[{"text":"I mean, I","start":231.15,"end":231.55,"sentiment":"neutral","sentiment_score":-0.07560319701830547}],"sentiment":"neutral","sentiment_score":-0.07560319701830547,"channel":1,"num_words":3,"start":231.15,"end":231.55},{"sentences":[{"text":"you'll","start":231.54001,"end":231.78,"sentiment":"neutral","sentiment_score":-0.07286977022886276}],"sentiment":"neutral","sentiment_score":-0.07286977022886276,"channel":0,"num_words":1,"start":231.54001,"end":231.78},{"sentences":[{"text":"do","start":231.55,"end":231.79,"sentiment":"neutral","sentiment_score":-0.08481131494045258}],"sentiment":"neutral","sentiment_score":-0.08481131494045258,"channel":1,"num_words":1,"start":231.55,"end":231.79},{"sentences":[{"text":"be needing","start":231.78,"end":232.42,"sentiment":"neutral","sentiment_score":-0.0669561568647623}],"sentiment":"neutral","sentiment_score":-0.0669561568647623,"channel":0,"num_words":2,"start":231.78,"end":232.42},{"sentences":[{"text":"because","start":232.04,"end":232.54,"sentiment":"neutral","sentiment_score":-0.08164160698652267}],"sentiment":"neutral","sentiment_score":-0.08164160698652267,"channel":1,"num_words":1,"start":232.04,"end":232.54},{"sentences":[{"text":"a new one.","start":232.42,"end":233.24,"sentiment":"neutral","sentiment_score":-0.07042301446199417}],"sentiment":"neutral","sentiment_score":-0.07042301446199417,"channel":0,"num_words":3,"start":232.42,"end":233.24},{"sentences":[{"text":"this is a rental property.","start":233.255,"end":234.69499,"sentiment":"neutral","sentiment_score":-0.059667117148637774},{"text":"I just moved in two days ago, and there is a modem sitting here on the ground.","start":234.69499,"end":239.595,"sentiment":"neutral","sentiment_score":-0.0311441393021275},{"text":"So how do I know if it's compatible with what you offer?","start":239.895,"end":245.275,"sentiment":"neutral","sentiment_score":-0.03461497804770867}],"sentiment":"neutral","sentiment_score":-0.0365636967779959,"channel":1,"num_words":34,"start":233.255,"end":245.275},{"sentences":[{"text":"Mhmm.","start":245.905,"end":246.405,"sentiment":"neutral","sentiment_score":0.006681297905743122},{"text":"Okay.","start":246.465,"end":246.965,"sentiment":"neutral","sentiment_score":0.03405377268791199},{"text":"So the router should be have optic fiber compatible with optic fiber upgrade connection for you to establish a connection because it should have a PPPoE authentication","start":247.025,"end":260.63998,"sentiment":"neutral","sentiment_score":0.09246696821517414}],"sentiment":"neutral","sentiment_score":0.08749459353115024,"channel":0,"num_words":29,"start":245.905,"end":260.63998},{"sentences":[{"text":"Okay.","start":261.82,"end":262.06,"sentiment":"neutral","sentiment_score":0.048288483172655106},{"text":"So","start":262.06,"end":262.30002,"sentiment":"neutral","sentiment_score":0.01952361688017845}],"sentiment":"neutral","sentiment_score":0.03390605002641678,"channel":1,"num_words":2,"start":261.82,"end":262.30002},{"sentences":[{"text":"like","start":262.3,"end":262.69998,"sentiment":"neutral","sentiment_score":0.036004506051540375}],"sentiment":"neutral","sentiment_score":0.036004506051540375,"channel":0,"num_words":1,"start":262.3,"end":262.69998},{"sentences":[{"text":"how can I","start":262.30002,"end":262.7,"sentiment":"neutral","sentiment_score":0.02440185472369194}],"sentiment":"neutral","sentiment_score":0.02440185472369194,"channel":1,"num_words":3,"start":262.30002,"end":262.7},{"sentences":[{"text":"the","start":262.69998,"end":263.02,"sentiment":"neutral","sentiment_score":0.01022149994969368}],"sentiment":"neutral","sentiment_score":0.01022149994969368,"channel":0,"num_words":1,"start":262.69998,"end":263.02},{"sentences":[{"text":"tell by","start":262.7,"end":263.1,"sentiment":"neutral","sentiment_score":0.02045697160065174}],"sentiment":"neutral","sentiment_score":0.02045697160065174,"channel":1,"num_words":2,"start":262.7,"end":263.1},{"sentences":[{"text":"available","start":263.02,"end":263.52,"sentiment":"neutral","sentiment_score":0.018420401960611343}],"sentiment":"neutral","sentiment_score":0.018420401960611343,"channel":0,"num_words":1,"start":263.02,"end":263.52},{"sentences":[{"text":"looking at","start":263.1,"end":263.745,"sentiment":"neutral","sentiment_score":0.018666815012693405}],"sentiment":"neutral","sentiment_score":0.018666815012693405,"channel":1,"num_words":2,"start":263.1,"end":263.745},{"sentences":[{"text":"routers.","start":263.66,"end":264.16,"sentiment":"neutral","sentiment_score":0.016375040635466576},{"text":"Mhmm.","start":264.46,"end":264.96,"sentiment":"neutral","sentiment_score":0.027932967990636826}],"sentiment":"neutral","sentiment_score":0.0221540043130517,"channel":0,"num_words":2,"start":263.66,"end":264.96},{"sentences":[{"text":"okay?","start":265.025,"end":265.345,"sentiment":"neutral","sentiment_score":0.03746868669986725},{"text":"If I if I look at the router and I","start":265.345,"end":267.905,"sentiment":"neutral","sentiment_score":0.003608728386461735}],"sentiment":"neutral","sentiment_score":0.006686906414953145,"channel":1,"num_words":11,"start":265.025,"end":267.905},{"sentences":[{"text":"Mhmm.","start":267.82,"end":268.32,"sentiment":"neutral","sentiment_score":0.024280233308672905}],"sentiment":"neutral","sentiment_score":0.024280233308672905,"channel":0,"num_words":1,"start":267.82,"end":268.32},{"sentences":[{"text":"explain to you what it is, can you tell me if it's compatible?","start":267.905,"end":270.245,"sentiment":"neutral","sentiment_score":0.02109242660494951}],"sentiment":"neutral","sentiment_score":0.02109242660494951,"channel":1,"num_words":13,"start":267.905,"end":270.245},{"sentences":[{"text":"Yeah.","start":271.57498,"end":272.07498,"sentiment":"neutral","sentiment_score":0.03389468789100647},{"text":"Can you tell me","start":272.215,"end":273.495,"sentiment":"neutral","sentiment_score":0.011307507753372192}],"sentiment":"neutral","sentiment_score":0.015824943780899048,"channel":0,"num_words":5,"start":271.57498,"end":273.495},{"sentences":[{"text":"Okay.","start":273.345,"end":273.665,"sentiment":"neutral","sentiment_score":0.006120418664067984}],"sentiment":"neutral","sentiment_score":0.006120418664067984,"channel":1,"num_words":1,"start":273.345,"end":273.665},{"sentences":[{"text":"the make","start":273.495,"end":273.815,"sentiment":"neutral","sentiment_score":0.008368983399122953}],"sentiment":"neutral","sentiment_score":0.008368983399122953,"channel":0,"num_words":2,"start":273.495,"end":273.815},{"sentences":[{"text":"I'll","start":273.665,"end":273.745,"sentiment":"neutral","sentiment_score":0.011143184266984464}],"sentiment":"neutral","sentiment_score":0.011143184266984464,"channel":1,"num_words":1,"start":273.665,"end":273.745},{"sentences":[{"text":"and model of the router?","start":273.815,"end":275.035,"sentiment":"neutral","sentiment_score":0.010384340211749077}],"sentiment":"neutral","sentiment_score":0.010384340211749077,"channel":0,"num_words":5,"start":273.815,"end":275.035},{"sentences":[{"text":"yep.","start":274.625,"end":275.125,"sentiment":"neutral","sentiment_score":0.09831921756267548},{"text":"Okay.","start":275.185,"end":275.585,"sentiment":"positive","sentiment_score":0.3550242781639099},{"text":"Thank you.","start":275.585,"end":275.905,"sentiment":"positive","sentiment_score":0.6242511570453644}],"sentiment":"positive","sentiment_score":0.42546145245432854,"channel":1,"num_words":4,"start":274.625,"end":275.905},{"sentences":[{"text":"Mhmm.","start":275.895,"end":276.395,"sentiment":"neutral","sentiment_score":0.13586771488189697}],"sentiment":"neutral","sentiment_score":0.13586771488189697,"channel":0,"num_words":1,"start":275.895,"end":276.395},{"sentences":[{"text":"Hold on.","start":275.905,"end":276.57,"sentiment":"neutral","sentiment_score":0.05294555425643921},{"text":"One one","start":276.97,"end":277.63,"sentiment":"neutral","sentiment_score":0.037428511306643486}],"sentiment":"neutral","sentiment_score":0.04518703278154135,"channel":1,"num_words":4,"start":275.905,"end":277.63},{"sentences":[{"text":"Sure.","start":277.41498,"end":277.91498,"sentiment":"neutral","sentiment_score":0.06999865174293518}],"sentiment":"neutral","sentiment_score":0.06999865174293518,"channel":0,"num_words":1,"start":277.41498,"end":277.91498},{"sentences":[{"text":"moment.","start":278.41,"end":278.91,"sentiment":"neutral","sentiment_score":0.059652797877788544},{"text":"It's a TP","start":292.425,"end":293.405,"sentiment":"neutral","sentiment_score":0.045308648298184075}],"sentiment":"neutral","sentiment_score":0.048894685693085194,"channel":1,"num_words":4,"start":278.41,"end":293.405},{"sentences":[{"text":"Mhmm.","start":295.21997,"end":295.62,"sentiment":"neutral","sentiment_score":0.030277952551841736},{"text":"Keep the link.","start":295.62,"end":296.43997,"sentiment":"neutral","sentiment_score":0.07158359885215759}],"sentiment":"neutral","sentiment_score":0.06125718727707863,"channel":0,"num_words":4,"start":295.21997,"end":296.43997},{"sentences":[{"text":"Link.","start":296.345,"end":296.845,"sentiment":"neutral","sentiment_score":0.06438007950782776},{"text":"Yep.","start":297.065,"end":297.565,"sentiment":"neutral","sentiment_score":0.05263293907046318},{"text":"What is it?","start":298.505,"end":300.605,"sentiment":"neutral","sentiment_score":0.038745565339922905},{"text":"TP Link on the bottom of it.","start":301.385,"end":303.325,"sentiment":"neutral","sentiment_score":0.04428244541798319},{"text":"The model was Archer, a r c h e Archer, a r c h e r, and then a x seven three.","start":305.03,"end":314.33,"sentiment":"neutral","sentiment_score":0.030699363274669104}],"sentiment":"neutral","sentiment_score":0.035841553663725365,"channel":1,"num_words":34,"start":296.345,"end":314.33},{"sentences":[{"text":"Sorry?","start":315.31,"end":315.81,"sentiment":"neutral","sentiment_score":-0.016807060688734055},{"text":"Archer","start":316.50998,"end":316.99,"sentiment":"neutral","sentiment_score":-0.014065511524677277}],"sentiment":"neutral","sentiment_score":-0.015436286106705666,"channel":0,"num_words":2,"start":315.31,"end":316.99},{"sentences":[{"text":"Yeah.","start":317.825,"end":318.065,"sentiment":"neutral","sentiment_score":-0.00868523120880127},{"text":"And then a new new new word, a","start":318.065,"end":321.285,"sentiment":"neutral","sentiment_score":-0.03802850469946861}],"sentiment":"neutral","sentiment_score":-0.03476814097828335,"channel":1,"num_words":9,"start":317.825,"end":321.285},{"sentences":[{"text":"Sorry.","start":322.27,"end":322.77,"sentiment":"neutral","sentiment_score":-0.07581447064876556},{"text":"A x.","start":322.90997,"end":323.56998,"sentiment":"neutral","sentiment_score":-0.04100199230015278},{"text":"Mhmm.","start":323.62997,"end":324.12997,"sentiment":"neutral","sentiment_score":-0.021343879401683807}],"sentiment":"neutral","sentiment_score":-0.04479058366268873,"channel":0,"num_words":4,"start":322.27,"end":324.12997},{"sentences":[{"text":"x seven three.","start":323.98502,"end":325.125,"sentiment":"neutral","sentiment_score":-0.025395742307106655},{"text":"And then I'm not sure.","start":327.58502,"end":329.42502,"sentiment":"neutral","sentiment_score":-0.09422966614365577},{"text":"Is that enough for you to identify?","start":329.42502,"end":330.625,"sentiment":"neutral","sentiment_score":-0.07833469712308475},{"text":"Because there's a whole lot more information after that.","start":330.625,"end":332.625,"sentiment":"neutral","sentiment_score":-0.11980065703392029},{"text":"A x","start":332.625,"end":333.09,"sentiment":"neutral","sentiment_score":-0.02111245598644018}],"sentiment":"neutral","sentiment_score":-0.08523497164535981,"channel":1,"num_words":26,"start":323.98502,"end":333.09},{"sentences":[{"text":"Yeah.","start":333.245,"end":333.745,"sentiment":"neutral","sentiment_score":-0.010817499831318855}],"sentiment":"neutral","sentiment_score":-0.010817499831318855,"channel":0,"num_words":1,"start":333.245,"end":333.745},{"sentences":[{"text":"54","start":333.25,"end":334.07,"sentiment":"neutral","sentiment_score":-0.009444334544241428}],"sentiment":"neutral","sentiment_score":-0.009444334544241428,"channel":1,"num_words":1,"start":333.25,"end":334.07},{"sentences":[{"text":"Yeah.","start":335.32498,"end":335.82498,"sentiment":"neutral","sentiment_score":-0.012186111882328989},{"text":"Sorry.","start":336.76498,"end":337.085,"sentiment":"neutral","sentiment_score":-0.04408441111445427},{"text":"It's the billing archer AX.","start":337.085,"end":339.21,"sentiment":"neutral","sentiment_score":-0.028933829069137572}],"sentiment":"neutral","sentiment_score":-0.028705666906067302,"channel":0,"num_words":7,"start":335.32498,"end":339.21},{"sentences":[{"text":"zero 0.","start":338.77,"end":340.93,"sentiment":"neutral","sentiment_score":-0.008139281067997217},{"text":"Yeah.","start":340.93,"end":341.43,"sentiment":"neutral","sentiment_score":-0.0030273692682385445},{"text":"AX7","start":341.65,"end":342.77,"sentiment":"neutral","sentiment_score":-0.004331252537667751}],"sentiment":"neutral","sentiment_score":-0.0059092959854751825,"channel":1,"num_words":4,"start":338.77,"end":342.77},{"sentences":[{"text":"And the","start":342.41,"end":342.88998,"sentiment":"neutral","sentiment_score":-0.006665485445410013}],"sentiment":"neutral","sentiment_score":-0.006665485445410013,"channel":0,"num_words":2,"start":342.41,"end":342.88998},{"sentences":[{"text":"3.","start":342.77,"end":343.27,"sentiment":"neutral","sentiment_score":-0.005585082806646824}],"sentiment":"neutral","sentiment_score":-0.005585082806646824,"channel":1,"num_words":1,"start":342.77,"end":343.27},{"sentences":[{"text":"number?","start":342.88998,"end":343.38998,"sentiment":"neutral","sentiment_score":-0.01057021412998438},{"text":"87","start":343.93,"end":344.65,"sentiment":"neutral","sentiment_score":-0.006276290863752365}],"sentiment":"neutral","sentiment_score":-0.008423252496868372,"channel":0,"num_words":2,"start":342.88998,"end":344.65},{"sentences":[{"text":"Yeah.","start":344.44998,"end":344.94998,"sentiment":"neutral","sentiment_score":-0.006071696523576975}],"sentiment":"neutral","sentiment_score":-0.006071696523576975,"channel":1,"num_words":1,"start":344.44998,"end":344.94998},{"sentences":[{"text":"3.","start":344.65,"end":345.15,"sentiment":"neutral","sentiment_score":-0.007814189419150352}],"sentiment":"neutral","sentiment_score":-0.007814189419150352,"channel":0,"num_words":1,"start":344.65,"end":345.15},{"sentences":[{"text":"73.","start":345.57,"end":346.21,"sentiment":"neutral","sentiment_score":-0.01375078782439232},{"text":"No.","start":346.21,"end":346.44998,"sentiment":"neutral","sentiment_score":-0.07261399179697037},{"text":"Not 8.","start":346.44998,"end":346.93,"sentiment":"neutral","sentiment_score":-0.06438560783863068},{"text":"Just a 73.","start":346.93,"end":348.815,"sentiment":"neutral","sentiment_score":-0.04983913774291674}],"sentiment":"neutral","sentiment_score":-0.05209334407533918,"channel":1,"num_words":7,"start":345.57,"end":348.815},{"sentences":[{"text":"873.","start":351.13,"end":352.19,"sentiment":"neutral","sentiment_score":-0.01333450060337782}],"sentiment":"neutral","sentiment_score":-0.01333450060337782,"channel":0,"num_words":1,"start":351.13,"end":352.19},{"sentences":[{"text":"A x x for X-ray","start":352.63498,"end":354.655,"sentiment":"neutral","sentiment_score":-0.012028540670871734}],"sentiment":"neutral","sentiment_score":-0.012028540670871734,"channel":1,"num_words":5,"start":352.63498,"end":354.655},{"sentences":[{"text":"Mhmm.","start":355.39502,"end":355.89502,"sentiment":"neutral","sentiment_score":-0.010564750991761684}],"sentiment":"neutral","sentiment_score":-0.010564750991761684,"channel":0,"num_words":1,"start":355.39502,"end":355.89502},{"sentences":[{"text":"73.","start":356.395,"end":357.535,"sentiment":"neutral","sentiment_score":-0.007643904071301222}],"sentiment":"neutral","sentiment_score":-0.007643904071301222,"channel":1,"num_words":1,"start":356.395,"end":357.535},{"sentences":[{"text":"73.","start":358.435,"end":359.155,"sentiment":"neutral","sentiment_score":-0.002142950426787138},{"text":"Okay.","start":359.155,"end":359.655,"sentiment":"neutral","sentiment_score":0.022053463384509087},{"text":"Is it okay if I put you on hold?","start":360.275,"end":361.715,"sentiment":"neutral","sentiment_score":0.016917102245820895},{"text":"Let me just","start":361.715,"end":362.275,"sentiment":"neutral","sentiment_score":0.004444467524687449}],"sentiment":"neutral","sentiment_score":0.013249845410298024,"channel":0,"num_words":14,"start":358.435,"end":362.275},{"sentences":[{"text":"Yeah.","start":362.04,"end":362.36,"sentiment":"neutral","sentiment_score":0.012922476977109907}],"sentiment":"neutral","sentiment_score":0.012922476977109907,"channel":1,"num_words":1,"start":362.04,"end":362.36},{"sentences":[{"text":"check","start":362.275,"end":362.515,"sentiment":"neutral","sentiment_score":0.023943353444337845}],"sentiment":"neutral","sentiment_score":0.023943353444337845,"channel":0,"num_words":1,"start":362.275,"end":362.515},{"sentences":[{"text":"And","start":362.36,"end":362.52,"sentiment":"neutral","sentiment_score":0.00845663994550705}],"sentiment":"neutral","sentiment_score":0.00845663994550705,"channel":1,"num_words":1,"start":362.36,"end":362.52},{"sentences":[{"text":"the","start":362.515,"end":362.67502,"sentiment":"neutral","sentiment_score":0.006861090660095215}],"sentiment":"neutral","sentiment_score":0.006861090660095215,"channel":0,"num_words":1,"start":362.515,"end":362.67502},{"sentences":[{"text":"hold","start":362.52,"end":362.68,"sentiment":"neutral","sentiment_score":0.0104998629540205}],"sentiment":"neutral","sentiment_score":0.0104998629540205,"channel":1,"num_words":1,"start":362.52,"end":362.68},{"sentences":[{"text":"router.","start":362.67502,"end":363.17502,"sentiment":"neutral","sentiment_score":0.008746214210987091}],"sentiment":"neutral","sentiment_score":0.008746214210987091,"channel":0,"num_words":1,"start":362.67502,"end":363.17502},{"sentences":[{"text":"on.","start":362.68,"end":362.91998,"sentiment":"neutral","sentiment_score":0.006174136884510517},{"text":"Hold on.","start":362.91998,"end":363.32,"sentiment":"neutral","sentiment_score":0.006861986126750708},{"text":"Hold on.","start":363.32,"end":363.88,"sentiment":"neutral","sentiment_score":0.008912519551813602},{"text":"Then there's a new","start":363.88,"end":364.84,"sentiment":"neutral","sentiment_score":0.006834895466454327}],"sentiment":"neutral","sentiment_score":0.007229192234161828,"channel":1,"num_words":9,"start":362.68,"end":364.84},{"sentences":[{"text":"Okay.","start":364.755,"end":365.255,"sentiment":"neutral","sentiment_score":0.013367014937102796}],"sentiment":"neutral","sentiment_score":0.013367014937102796,"channel":0,"num_words":1,"start":364.755,"end":365.255},{"sentences":[{"text":"another line below that.","start":364.91998,"end":366.2,"sentiment":"neutral","sentiment_score":0.01653913571499288},{"text":"It says a x five","start":366.2,"end":369.66,"sentiment":"neutral","sentiment_score":0.024593017250299453}],"sentiment":"neutral","sentiment_score":0.021013514345718756,"channel":1,"num_words":9,"start":364.91998,"end":369.66},{"sentences":[{"text":"It looks","start":369.58,"end":370.24,"sentiment":"neutral","sentiment_score":0.052006009966135025}],"sentiment":"neutral","sentiment_score":0.052006009966135025,"channel":0,"num_words":2,"start":369.58,"end":370.24},{"sentences":[{"text":"four","start":369.88,"end":370.38,"sentiment":"neutral","sentiment_score":0.04631567373871803}],"sentiment":"neutral","sentiment_score":0.04631567373871803,"channel":1,"num_words":1,"start":369.88,"end":370.38},{"sentences":[{"text":"fine.","start":370.54,"end":371.04,"sentiment":"neutral","sentiment_score":0.04445962607860565}],"sentiment":"neutral","sentiment_score":0.04445962607860565,"channel":0,"num_words":1,"start":370.54,"end":371.04},{"sentences":[{"text":"zero zero","start":370.6,"end":371.66,"sentiment":"neutral","sentiment_score":0.012476161122322083}],"sentiment":"neutral","sentiment_score":0.012476161122322083,"channel":1,"num_words":2,"start":370.6,"end":371.66},{"sentences":[{"text":"Mhmm.","start":372.94,"end":373.44,"sentiment":"neutral","sentiment_score":0.02123692631721497}],"sentiment":"neutral","sentiment_score":0.02123692631721497,"channel":0,"num_words":1,"start":372.94,"end":373.44},{"sentences":[{"text":"Wi Fi six router.","start":375.32,"end":377.955,"sentiment":"neutral","sentiment_score":0.0248755170032382}],"sentiment":"neutral","sentiment_score":0.0248755170032382,"channel":1,"num_words":4,"start":375.32,"end":377.955},{"sentences":[{"text":"Okay.","start":379.82,"end":380.32,"sentiment":"neutral","sentiment_score":0.041597507894039154}],"sentiment":"neutral","sentiment_score":0.041597507894039154,"channel":0,"num_words":1,"start":379.82,"end":380.32},{"sentences":[{"text":"But I think you just need the first bit, RJA73.","start":380.255,"end":383.535,"sentiment":"neutral","sentiment_score":0.02924879789352417},{"text":"I think that's the model.","start":383.535,"end":384.755,"sentiment":"neutral","sentiment_score":0.0466835267841816}],"sentiment":"neutral","sentiment_score":0.03506037419040998,"channel":1,"num_words":15,"start":380.255,"end":384.755},{"sentences":[{"text":"Yeah.","start":385.045,"end":385.36502,"sentiment":"neutral","sentiment_score":0.029723437502980232}],"sentiment":"neutral","sentiment_score":0.029723437502980232,"channel":0,"num_words":1,"start":385.045,"end":385.36502},{"sentences":[{"text":"But the","start":385.055,"end":385.375,"sentiment":"neutral","sentiment_score":0.011464118957519531}],"sentiment":"neutral","sentiment_score":0.011464118957519531,"channel":1,"num_words":2,"start":385.055,"end":385.375},{"sentences":[{"text":"Okay.","start":385.36502,"end":385.86502,"sentiment":"neutral","sentiment_score":0.015266915783286096}],"sentiment":"neutral","sentiment_score":0.015266915783286096,"channel":0,"num_words":1,"start":385.36502,"end":385.86502},{"sentences":[{"text":"other one","start":385.375,"end":386.035,"sentiment":"neutral","sentiment_score":0.0023761559277772903}],"sentiment":"neutral","sentiment_score":0.0023761559277772903,"channel":1,"num_words":2,"start":385.375,"end":386.035},{"sentences":[{"text":"So","start":385.92502,"end":386.42502,"sentiment":"neutral","sentiment_score":0.003776952624320984}],"sentiment":"neutral","sentiment_score":0.003776952624320984,"channel":0,"num_words":1,"start":385.92502,"end":386.42502},{"sentences":[{"text":"yeah.","start":386.505,"end":387.005,"sentiment":"neutral","sentiment_score":0.019214481115341187}],"sentiment":"neutral","sentiment_score":0.019214481115341187,"channel":1,"num_words":1,"start":386.505,"end":387.005},{"sentences":[{"text":"yeah.","start":387.125,"end":387.625,"sentiment":"neutral","sentiment_score":0.01848015934228897},{"text":"Can you check if it's working?","start":388.165,"end":389.785,"sentiment":"neutral","sentiment_score":0.002730449448184421}],"sentiment":"neutral","sentiment_score":0.004980408004485071,"channel":0,"num_words":7,"start":387.125,"end":389.785},{"sentences":[{"text":"Well, it's it's plugged in, but there's no Internet connected.","start":391.22998,"end":394.11,"sentiment":"neutral","sentiment_score":-0.10527437403798104},{"text":"So I don't know if it was","start":394.11,"end":395.33,"sentiment":"neutral","sentiment_score":-0.08390737750700542}],"sentiment":"neutral","sentiment_score":-0.09647619899581461,"channel":1,"num_words":17,"start":391.22998,"end":395.33},{"sentences":[{"text":"Okay.","start":395.125,"end":395.445,"sentiment":"neutral","sentiment_score":-0.004307858645915985},{"text":"But it has a indicator light, means that it's turned","start":395.445,"end":399.34,"sentiment":"neutral","sentiment_score":0.017347260750830172}],"sentiment":"neutral","sentiment_score":0.015378613532944159,"channel":0,"num_words":11,"start":395.125,"end":399.34},{"sentences":[{"text":"oh,","start":399.31,"end":399.47,"sentiment":"neutral","sentiment_score":0.016972200945019722}],"sentiment":"neutral","sentiment_score":0.016972200945019722,"channel":1,"num_words":1,"start":399.31,"end":399.47},{"sentences":[{"text":"on.","start":399.34,"end":399.84,"sentiment":"neutral","sentiment_score":0.017671668902039528}],"sentiment":"neutral","sentiment_score":0.017671668902039528,"channel":0,"num_words":1,"start":399.34,"end":399.84},{"sentences":[{"text":"yeah.","start":399.47,"end":399.87,"sentiment":"neutral","sentiment_score":0.04476456344127655},{"text":"Yeah.","start":399.87,"end":400.11,"sentiment":"neutral","sentiment_score":0.058982476592063904},{"text":"I'm pretty sure.","start":400.11,"end":400.75,"sentiment":"neutral","sentiment_score":0.03915076206127802},{"text":"Hold on.","start":400.75,"end":401.06998,"sentiment":"neutral","sentiment_score":0.0025836173444986343},{"text":"I'll plug","start":401.06998,"end":401.47,"sentiment":"neutral","sentiment_score":0.02738343272358179}],"sentiment":"neutral","sentiment_score":0.03123704737259282,"channel":1,"num_words":9,"start":399.47,"end":401.47},{"sentences":[{"text":"Okay.","start":401.26,"end":401.76,"sentiment":"neutral","sentiment_score":0.0467277392745018}],"sentiment":"neutral","sentiment_score":0.0467277392745018,"channel":0,"num_words":1,"start":401.26,"end":401.76},{"sentences":[{"text":"it back in because I unplugged it to talk to you.","start":401.47,"end":403.71,"sentiment":"neutral","sentiment_score":0.061913716860792854},{"text":"Hold","start":403.71,"end":403.94998,"sentiment":"neutral","sentiment_score":0.015048470348119736}],"sentiment":"neutral","sentiment_score":0.05800827965140343,"channel":1,"num_words":12,"start":401.47,"end":403.94998},{"sentences":[{"text":"Yeah.","start":403.74002,"end":404.24002,"sentiment":"neutral","sentiment_score":0.03616667911410332}],"sentiment":"neutral","sentiment_score":0.03616667911410332,"channel":0,"num_words":1,"start":403.74002,"end":404.24002},{"sentences":[{"text":"on.","start":403.94998,"end":404.385,"sentiment":"neutral","sentiment_score":0.03733017295598984},{"text":"Let's","start":404.625,"end":404.86502,"sentiment":"neutral","sentiment_score":0.03275085985660553}],"sentiment":"neutral","sentiment_score":0.035040516406297684,"channel":1,"num_words":2,"start":403.94998,"end":404.86502},{"sentences":[{"text":"Yeah.","start":404.86002,"end":405.36002,"sentiment":"neutral","sentiment_score":0.04137106239795685}],"sentiment":"neutral","sentiment_score":0.04137106239795685,"channel":0,"num_words":1,"start":404.86002,"end":405.36002},{"sentences":[{"text":"see.","start":404.86502,"end":405.36502,"sentiment":"neutral","sentiment_score":0.050087228417396545}],"sentiment":"neutral","sentiment_score":0.050087228417396545,"channel":1,"num_words":1,"start":404.86502,"end":405.36502},{"sentences":[{"text":"No worries.","start":405.5,"end":406.24002,"sentiment":"neutral","sentiment_score":0.10669375211000443},{"text":"And can you also see, like, a modem mounted on your wall?","start":406.62,"end":410.64,"sentiment":"neutral","sentiment_score":0.047810832504183054}],"sentiment":"neutral","sentiment_score":0.056222678162157536,"channel":0,"num_words":14,"start":405.5,"end":410.64},{"sentences":[{"text":"Sorry.","start":411.265,"end":411.58502,"sentiment":"neutral","sentiment_score":-0.024554291740059853},{"text":"Say that again?","start":411.58502,"end":412.48502,"sentiment":"neutral","sentiment_score":-0.004831818863749503}],"sentiment":"neutral","sentiment_score":-0.009762437082827091,"channel":1,"num_words":4,"start":411.265,"end":412.48502},{"sentences":[{"text":"Can you also see, like, a black modem on your wall mounted?","start":413.575,"end":417.67502,"sentiment":"neutral","sentiment_score":0.006178197450935841}],"sentiment":"neutral","sentiment_score":0.006178197450935841,"channel":0,"num_words":12,"start":413.575,"end":417.67502},{"sentences":[{"text":"Not right here, but this I'll plug it in.","start":419.62997,"end":423.56998,"sentiment":"neutral","sentiment_score":-0.01315453653741214},{"text":"It's got lights on it.","start":431.55,"end":432.705,"sentiment":"neutral","sentiment_score":0.004370170831680298},{"text":"Green","start":433.745,"end":433.985,"sentiment":"neutral","sentiment_score":0.015305569395422935}],"sentiment":"neutral","sentiment_score":-0.005415627018858989,"channel":1,"num_words":15,"start":419.62997,"end":433.985},{"sentences":[{"text":"Mhmm.","start":433.84998,"end":434.34998,"sentiment":"neutral","sentiment_score":0.007984373718500137}],"sentiment":"neutral","sentiment_score":0.007984373718500137,"channel":0,"num_words":1,"start":433.84998,"end":434.34998},{"sentences":[{"text":"light flashing.","start":433.985,"end":434.88498,"sentiment":"neutral","sentiment_score":0.004492543404921889},{"text":"So it's","start":434.94498,"end":435.50497,"sentiment":"neutral","sentiment_score":0.013540364801883698}],"sentiment":"neutral","sentiment_score":0.009016454103402793,"channel":1,"num_words":4,"start":433.985,"end":435.50497},{"sentences":[{"text":"Yeah.","start":435.28998,"end":435.78998,"sentiment":"neutral","sentiment_score":0.027402609586715695}],"sentiment":"neutral","sentiment_score":0.027402609586715695,"channel":0,"num_words":1,"start":435.28998,"end":435.78998},{"sentences":[{"text":"got power.","start":435.50497,"end":436.32498,"sentiment":"neutral","sentiment_score":0.026366978883743286}],"sentiment":"neutral","sentiment_score":0.026366978883743286,"channel":1,"num_words":2,"start":435.50497,"end":436.32498},{"sentences":[{"text":"Mhmm.","start":437.12997,"end":437.37,"sentiment":"neutral","sentiment_score":0.016180850565433502},{"text":"Okay.","start":437.37,"end":437.77,"sentiment":"neutral","sentiment_score":0.02874930202960968},{"text":"I see.","start":437.77,"end":438.33,"sentiment":"neutral","sentiment_score":0.018667694181203842},{"text":"How about other modem mounted","start":438.33,"end":442.685,"sentiment":"neutral","sentiment_score":0.022550306841731073}],"sentiment":"neutral","sentiment_score":0.021668563907345135,"channel":0,"num_words":9,"start":437.12997,"end":442.685},{"sentences":[{"text":"I'll check.","start":442.38498,"end":443.04498,"sentiment":"neutral","sentiment_score":0.024985332041978836}],"sentiment":"neutral","sentiment_score":0.024985332041978836,"channel":1,"num_words":2,"start":442.38498,"end":443.04498},{"sentences":[{"text":"on your wall the NTD box other box?","start":442.685,"end":446.065,"sentiment":"neutral","sentiment_score":0.016402177046984434}],"sentiment":"neutral","sentiment_score":0.016402177046984434,"channel":0,"num_words":8,"start":442.685,"end":446.065},{"sentences":[{"text":"Yeah.","start":455.35,"end":455.59,"sentiment":"neutral","sentiment_score":0.03924441337585449},{"text":"There's a SuperNex.","start":455.59,"end":456.49,"sentiment":"neutral","sentiment_score":0.07243327672282855}],"sentiment":"neutral","sentiment_score":0.06413606088608503,"channel":1,"num_words":4,"start":455.35,"end":456.49},{"sentences":[{"text":"Like a block box.","start":456.72998,"end":458.03,"sentiment":"neutral","sentiment_score":0.04540154058486223},{"text":"Mhmm.","start":458.33,"end":458.83,"sentiment":"neutral","sentiment_score":0.03445499762892723}],"sentiment":"neutral","sentiment_score":0.04321223199367523,"channel":0,"num_words":5,"start":456.72998,"end":458.83},{"sentences":[{"text":"What yeah.","start":458.95,"end":460.65,"sentiment":"neutral","sentiment_score":0.05710187181830406},{"text":"The box is DigiSet, and then there's another","start":461.59,"end":465.405,"sentiment":"neutral","sentiment_score":0.04992930172011256}],"sentiment":"neutral","sentiment_score":0.051363815739750865,"channel":1,"num_words":10,"start":458.95,"end":465.405},{"sentences":[{"text":"Yeah.","start":465.05,"end":465.55,"sentiment":"neutral","sentiment_score":0.02712919190526009}],"sentiment":"neutral","sentiment_score":0.02712919190526009,"channel":0,"num_words":1,"start":465.05,"end":465.55},{"sentences":[{"text":"box.","start":465.405,"end":465.905,"sentiment":"neutral","sentiment_score":0.027464672923088074},{"text":"There's a","start":466.125,"end":466.525,"sentiment":"neutral","sentiment_score":0.06793468818068504}],"sentiment":"neutral","sentiment_score":0.05444468309481939,"channel":1,"num_words":3,"start":465.405,"end":466.525},{"sentences":[{"text":"Mhmm.","start":466.49,"end":466.99,"sentiment":"neutral","sentiment_score":0.047311991453170776}],"sentiment":"neutral","sentiment_score":0.047311991453170776,"channel":0,"num_words":1,"start":466.49,"end":466.99},{"sentences":[{"text":"DigiSet one.","start":466.525,"end":467.16498,"sentiment":"neutral","sentiment_score":0.06880834326148033},{"text":"Is that what you want?","start":467.16498,"end":467.72498,"sentiment":"neutral","sentiment_score":0.09520073235034943},{"text":"That's a little","start":467.72498,"end":468.28497,"sentiment":"neutral","sentiment_score":0.030401460826396942}],"sentiment":"neutral","sentiment_score":0.07048247307538986,"channel":1,"num_words":10,"start":466.525,"end":468.28497},{"sentences":[{"text":"Yeah.","start":468.16998,"end":468.66998,"sentiment":"neutral","sentiment_score":0.03405558690428734}],"sentiment":"neutral","sentiment_score":0.03405558690428734,"channel":0,"num_words":1,"start":468.16998,"end":468.66998},{"sentences":[{"text":"black box.","start":468.28497,"end":469.025,"sentiment":"neutral","sentiment_score":0.034176066517829895}],"sentiment":"neutral","sentiment_score":0.034176066517829895,"channel":1,"num_words":2,"start":468.28497,"end":469.025},{"sentences":[{"text":"Yeah.","start":469.30502,"end":469.385,"sentiment":"neutral","sentiment_score":0.10046171396970748},{"text":"That's correct.","start":469.385,"end":470.265,"sentiment":"neutral","sentiment_score":0.21539442241191864},{"text":"That is the NTT box on where will you connect the router for it to establish a connection.","start":470.265,"end":476.605,"sentiment":"neutral","sentiment_score":0.14870693617396885},{"text":"Okay.","start":476.905,"end":477.405,"sentiment":"neutral","sentiment_score":0.1061081662774086},{"text":"Let me just put you on hold to check the router's compatibility.","start":477.46503,"end":480.845,"sentiment":"neutral","sentiment_score":0.057422781052688755}],"sentiment":"neutral","sentiment_score":0.11773991025984287,"channel":0,"num_words":34,"start":469.30502,"end":480.845},{"sentences":[{"text":"Hang","start":481.70502,"end":482.02502,"sentiment":"neutral","sentiment_score":0.011206239461898804}],"sentiment":"neutral","sentiment_score":0.011206239461898804,"channel":0,"num_words":1,"start":481.70502,"end":482.02502},{"sentences":[{"text":"Okay.","start":481.9,"end":482.4,"sentiment":"neutral","sentiment_score":0.03330560401082039}],"sentiment":"neutral","sentiment_score":0.03330560401082039,"channel":1,"num_words":1,"start":481.9,"end":482.4},{"sentences":[{"text":"on.","start":482.02502,"end":482.52502,"sentiment":"neutral","sentiment_score":0.02977367863059044},{"text":"Hello?","start":533.745,"end":534.245,"sentiment":"neutral","sentiment_score":0.025173738598823547}],"sentiment":"neutral","sentiment_score":0.027473708614706993,"channel":0,"num_words":2,"start":482.02502,"end":534.245},{"sentences":[{"text":"Hello?","start":535.00995,"end":535.50995,"sentiment":"neutral","sentiment_score":0.037428341805934906},{"text":"Hi.","start":535.56995,"end":536.06995,"sentiment":"neutral","sentiment_score":0.15906557440757751}],"sentiment":"neutral","sentiment_score":0.09824695810675621,"channel":1,"num_words":2,"start":535.00995,"end":536.06995},{"sentences":[{"text":"Yes.","start":536.625,"end":537.025,"sentiment":"neutral","sentiment_score":0.23339872062206268},{"text":"So after thank you for waiting.","start":537.025,"end":538.945,"sentiment":"positive","sentiment_score":0.3998967756827672},{"text":"After checking the router, it says here that it's compatible because it support PPPoE authentication.","start":538.945,"end":546.87994,"sentiment":"neutral","sentiment_score":0.2767155180374781}],"sentiment":"neutral","sentiment_score":0.308341461149129,"channel":0,"num_words":22,"start":536.625,"end":546.87994},{"sentences":[{"text":"Okay.","start":548.185,"end":548.665,"sentiment":"neutral","sentiment_score":0.049007952213287354},{"text":"So","start":548.665,"end":549.14496,"sentiment":"neutral","sentiment_score":-0.0066277384757995605}],"sentiment":"neutral","sentiment_score":0.021190106868743896,"channel":1,"num_words":2,"start":548.185,"end":549.14496},{"sentences":[{"text":"So we can manually configure it.","start":548.69995,"end":551.12,"sentiment":"neutral","sentiment_score":0.036835404112935066},{"text":"But there is some cases that for some reason, the router is not configuring right even though","start":551.33997,"end":558.76495,"sentiment":"neutral","sentiment_score":-0.19255989921443603}],"sentiment":"neutral","sentiment_score":-0.13271764617251314,"channel":0,"num_words":23,"start":548.69995,"end":558.76495},{"sentences":[{"text":"Okay.","start":558.57996,"end":559.07996,"sentiment":"neutral","sentiment_score":-0.047730833292007446}],"sentiment":"neutral","sentiment_score":-0.047730833292007446,"channel":1,"num_words":1,"start":558.57996,"end":559.07996},{"sentences":[{"text":"you entered the credentials correctly.","start":558.76495,"end":561.185,"sentiment":"neutral","sentiment_score":-0.04066054373979568}],"sentiment":"neutral","sentiment_score":-0.04066054373979568,"channel":0,"num_words":5,"start":558.76495,"end":561.185},{"sentences":[{"text":"Okay.","start":561.62,"end":562.01996,"sentiment":"neutral","sentiment_score":-0.0159357450902462}],"sentiment":"neutral","sentiment_score":-0.0159357450902462,"channel":1,"num_words":1,"start":561.62,"end":562.01996},{"sentences":[{"text":"So","start":561.88495,"end":562.125,"sentiment":"neutral","sentiment_score":-0.021060600876808167}],"sentiment":"neutral","sentiment_score":-0.021060600876808167,"channel":0,"num_words":1,"start":561.88495,"end":562.125},{"sentences":[{"text":"Okay.","start":562.01996,"end":562.33997,"sentiment":"neutral","sentiment_score":0.0013906806707382202}],"sentiment":"neutral","sentiment_score":0.0013906806707382202,"channel":1,"num_words":1,"start":562.01996,"end":562.33997},{"sentences":[{"text":"we","start":562.125,"end":562.365,"sentiment":"neutral","sentiment_score":-0.01933465152978897}],"sentiment":"neutral","sentiment_score":-0.01933465152978897,"channel":0,"num_words":1,"start":562.125,"end":562.365},{"sentences":[{"text":"But","start":562.33997,"end":562.57996,"sentiment":"neutral","sentiment_score":-0.03825587034225464}],"sentiment":"neutral","sentiment_score":-0.03825587034225464,"channel":1,"num_words":1,"start":562.33997,"end":562.57996},{"sentences":[{"text":"just","start":562.365,"end":562.605,"sentiment":"neutral","sentiment_score":-0.05013801157474518}],"sentiment":"neutral","sentiment_score":-0.05013801157474518,"channel":0,"num_words":1,"start":562.365,"end":562.605},{"sentences":[{"text":"if","start":562.57996,"end":562.74,"sentiment":"neutral","sentiment_score":-0.041999757289886475}],"sentiment":"neutral","sentiment_score":-0.041999757289886475,"channel":1,"num_words":1,"start":562.57996,"end":562.74},{"sentences":[{"text":"have","start":562.605,"end":562.845,"sentiment":"neutral","sentiment_score":-0.05791230872273445}],"sentiment":"neutral","sentiment_score":-0.05791230872273445,"channel":0,"num_words":1,"start":562.605,"end":562.845},{"sentences":[{"text":"if","start":562.74,"end":563.24,"sentiment":"neutral","sentiment_score":-0.059465713798999786}],"sentiment":"neutral","sentiment_score":-0.059465713798999786,"channel":1,"num_words":1,"start":562.74,"end":563.24},{"sentences":[{"text":"to check it first.","start":562.845,"end":563.90497,"sentiment":"neutral","sentiment_score":-0.06214489787817001}],"sentiment":"neutral","sentiment_score":-0.06214489787817001,"channel":0,"num_words":4,"start":562.845,"end":563.90497},{"sentences":[{"text":"so if I don't if it doesn't work, I just","start":564.42,"end":568.525,"sentiment":"neutral","sentiment_score":-0.1549587778747082}],"sentiment":"neutral","sentiment_score":-0.1549587778747082,"channel":1,"num_words":10,"start":564.42,"end":568.525},{"sentences":[{"text":"Mhmm.","start":568.52496,"end":569.02496,"sentiment":"neutral","sentiment_score":-0.10355491191148758}],"sentiment":"neutral","sentiment_score":-0.10355491191148758,"channel":0,"num_words":1,"start":568.52496,"end":569.02496},{"sentences":[{"text":"need to get a router from you.","start":568.525,"end":569.805,"sentiment":"neutral","sentiment_score":-0.10582879824297768},{"text":"Correct?","start":569.805,"end":570.305,"sentiment":"neutral","sentiment_score":0.011541571468114851}],"sentiment":"neutral","sentiment_score":-0.09115750202909112,"channel":1,"num_words":8,"start":568.525,"end":570.305},{"sentences":[{"text":"Yeah.","start":571.08,"end":571.58,"sentiment":"neutral","sentiment_score":0.04930795356631279},{"text":"You","start":571.64,"end":571.88,"sentiment":"neutral","sentiment_score":0.05374658107757568}],"sentiment":"neutral","sentiment_score":0.05152726732194424,"channel":0,"num_words":2,"start":571.08,"end":571.88},{"sentences":[{"text":"Yeah.","start":571.725,"end":572.045,"sentiment":"neutral","sentiment_score":0.07699087262153625}],"sentiment":"neutral","sentiment_score":0.07699087262153625,"channel":1,"num_words":1,"start":571.725,"end":572.045},{"sentences":[{"text":"can","start":571.88,"end":572.12,"sentiment":"neutral","sentiment_score":0.07894778251647949}],"sentiment":"neutral","sentiment_score":0.07894778251647949,"channel":0,"num_words":1,"start":571.88,"end":572.12},{"sentences":[{"text":"And","start":572.045,"end":572.125,"sentiment":"neutral","sentiment_score":0.05566016957163811}],"sentiment":"neutral","sentiment_score":0.05566016957163811,"channel":1,"num_words":1,"start":572.045,"end":572.125},{"sentences":[{"text":"purchase","start":572.12,"end":572.62,"sentiment":"neutral","sentiment_score":0.04484778642654419}],"sentiment":"neutral","sentiment_score":0.04484778642654419,"channel":0,"num_words":1,"start":572.12,"end":572.62},{"sentences":[{"text":"so I'm","start":572.125,"end":572.705,"sentiment":"neutral","sentiment_score":0.08870062977075577}],"sentiment":"neutral","sentiment_score":0.08870062977075577,"channel":1,"num_words":2,"start":572.125,"end":572.705},{"sentences":[{"text":"one from us.","start":572.83997,"end":573.82,"sentiment":"neutral","sentiment_score":0.1014213040471077}],"sentiment":"neutral","sentiment_score":0.1014213040471077,"channel":0,"num_words":3,"start":572.83997,"end":573.82},{"sentences":[{"text":"yeah.","start":573.965,"end":574.205,"sentiment":"neutral","sentiment_score":-0.028270725160837173},{"text":"I'm looking at the options on your page, just so I know.","start":574.205,"end":577.345,"sentiment":"neutral","sentiment_score":0.017500343228069443},{"text":"It says free router for six months.","start":577.645,"end":580.145,"sentiment":"neutral","sentiment_score":0.027982072904706}],"sentiment":"neutral","sentiment_score":0.01888039519544691,"channel":1,"num_words":20,"start":573.965,"end":580.145},{"sentences":[{"text":"Yeah.","start":581.16,"end":581.64,"sentiment":"neutral","sentiment_score":0.11201909929513933},{"text":"That's correct.","start":581.64,"end":582.46,"sentiment":"neutral","sentiment_score":0.1549355760216713}],"sentiment":"neutral","sentiment_score":0.14063008377949396,"channel":0,"num_words":3,"start":581.16,"end":582.46},{"sentences":[{"text":"So if I","start":582.23,"end":582.79,"sentiment":"neutral","sentiment_score":0.07625068724155426}],"sentiment":"neutral","sentiment_score":0.07625068724155426,"channel":1,"num_words":3,"start":582.23,"end":582.79},{"sentences":[{"text":"Right.","start":582.745,"end":583.245,"sentiment":"neutral","sentiment_score":0.07247039675712585}],"sentiment":"neutral","sentiment_score":0.07247039675712585,"channel":0,"num_words":1,"start":582.745,"end":583.245},{"sentences":[{"text":"so if I sign up for six months, I get that one free or if there's is these other ones that you're gonna join for twelve months?","start":582.79,"end":589.61,"sentiment":"neutral","sentiment_score":0.04984147405182874},{"text":"But I'm only joining for six.","start":590.79,"end":592.38995,"sentiment":"neutral","sentiment_score":-0.08609796563784282},{"text":"So","start":592.38995,"end":592.88995,"sentiment":"neutral","sentiment_score":-0.03021940402686596}],"sentiment":"neutral","sentiment_score":0.023497429457219207,"channel":1,"num_words":34,"start":582.79,"end":592.88995},{"sentences":[{"text":"Mhmm.","start":593.465,"end":593.965,"sentiment":"neutral","sentiment_score":-0.011340921744704248},{"text":"Yeah.","start":594.185,"end":594.505,"sentiment":"neutral","sentiment_score":0.022993160411715508}],"sentiment":"neutral","sentiment_score":0.00582611933350563,"channel":0,"num_words":2,"start":593.465,"end":594.505},{"sentences":[{"text":"yeah.","start":594.31,"end":594.63,"sentiment":"neutral","sentiment_score":0.027400532737374306}],"sentiment":"neutral","sentiment_score":0.027400532737374306,"channel":1,"num_words":1,"start":594.31,"end":594.63},{"sentences":[{"text":"So","start":594.505,"end":595.005,"sentiment":"neutral","sentiment_score":0.017462551593780518}],"sentiment":"neutral","sentiment_score":0.017462551593780518,"channel":0,"num_words":1,"start":594.505,"end":595.005},{"sentences":[{"text":"Okay.","start":594.63,"end":595.13,"sentiment":"neutral","sentiment_score":0.03852942213416099}],"sentiment":"neutral","sentiment_score":0.03852942213416099,"channel":1,"num_words":1,"start":594.63,"end":595.13},{"sentences":[{"text":"if you choose the six month contract, we have a free router.","start":595.145,"end":598.87,"sentiment":"neutral","sentiment_score":0.026796449441462755},{"text":"But please do note that if ever you'll be cancelling within the contract term, you'll be paying for the price of the router and the and the cancellation fee, if ever.","start":599.32996,"end":610.635,"sentiment":"neutral","sentiment_score":-0.16497808839044265}],"sentiment":"neutral","sentiment_score":-0.11145961271642252,"channel":0,"num_words":43,"start":595.145,"end":610.635},{"sentences":[{"text":"No.","start":610.45,"end":610.52997,"sentiment":"neutral","sentiment_score":-0.255683034658432},{"text":"That that's okay.","start":610.52997,"end":611.17,"sentiment":"neutral","sentiment_score":-0.1766866147518158},{"text":"I mean, I've got I've rented this apartment till the October.","start":611.17,"end":614.47,"sentiment":"neutral","sentiment_score":-0.08176761289889162},{"text":"Okay?","start":614.61,"end":615.01,"sentiment":"neutral","sentiment_score":-0.026667017489671707},{"text":"So that's almost","start":615.01,"end":616.05,"sentiment":"neutral","sentiment_score":-0.06090012068549792}],"sentiment":"neutral","sentiment_score":-0.09971336843936067,"channel":1,"num_words":19,"start":610.45,"end":616.05},{"sentences":[{"text":"Okay.","start":615.735,"end":616.235,"sentiment":"neutral","sentiment_score":-0.10471776127815248}],"sentiment":"neutral","sentiment_score":-0.10471776127815248,"channel":0,"num_words":1,"start":615.735,"end":616.235},{"sentences":[{"text":"six months, but I can just keep paying for another seven days.","start":616.05,"end":618.93,"sentiment":"neutral","sentiment_score":-0.332180713613828},{"text":"It doesn't matter.","start":618.93,"end":619.91,"sentiment":"neutral","sentiment_score":-0.192265455921491}],"sentiment":"neutral","sentiment_score":-0.30419766207536064,"channel":1,"num_words":15,"start":616.05,"end":619.91},{"sentences":[{"text":"Mhmm.","start":620.125,"end":620.375,"sentiment":"neutral","sentiment_score":-0.07220879197120667}],"sentiment":"neutral","sentiment_score":-0.07220879197120667,"channel":0,"num_words":1,"start":620.125,"end":620.375},{"sentences":[{"text":"Even after","start":620.13,"end":620.69,"sentiment":"neutral","sentiment_score":-0.08424895629286766}],"sentiment":"neutral","sentiment_score":-0.08424895629286766,"channel":1,"num_words":2,"start":620.13,"end":620.69},{"sentences":[{"text":"Yeah.","start":620.375,"end":620.875,"sentiment":"neutral","sentiment_score":-0.07342595607042313}],"sentiment":"neutral","sentiment_score":-0.07342595607042313,"channel":0,"num_words":1,"start":620.375,"end":620.875},{"sentences":[{"text":"I leave.","start":620.69,"end":621.17,"sentiment":"neutral","sentiment_score":-0.09256944060325623},{"text":"Is that alright?","start":621.17,"end":621.99,"sentiment":"neutral","sentiment_score":-0.0284205103913943}],"sentiment":"neutral","sentiment_score":-0.05408008247613907,"channel":1,"num_words":5,"start":620.69,"end":621.99},{"sentences":[{"text":"Yeah.","start":622.375,"end":622.875,"sentiment":"neutral","sentiment_score":0.008426563814282417}],"sentiment":"neutral","sentiment_score":0.008426563814282417,"channel":0,"num_words":1,"start":622.375,"end":622.875},{"sentences":[{"text":"Yeah.","start":623.17,"end":623.57,"sentiment":"neutral","sentiment_score":0.028214599937200543},{"text":"Okay.","start":623.57,"end":624.015,"sentiment":"neutral","sentiment_score":0.06871427595615387},{"text":"Fine.","start":624.09503,"end":624.41504,"sentiment":"neutral","sentiment_score":0.11216768622398376},{"text":"Alright.","start":624.41504,"end":624.495,"sentiment":"neutral","sentiment_score":0.10251392424106598},{"text":"So do what do we need to do now?","start":624.495,"end":626.195,"sentiment":"neutral","sentiment_score":0.05427450935045878}],"sentiment":"neutral","sentiment_score":0.06154469773173332,"channel":1,"num_words":13,"start":623.17,"end":626.195},{"sentences":[{"text":"Sure.","start":626.72,"end":627.12,"sentiment":"neutral","sentiment_score":0.08937792479991913},{"text":"Yeah.","start":627.12,"end":627.6,"sentiment":"neutral","sentiment_score":0.0813349187374115},{"text":"So kindly place an order via our website.","start":627.6,"end":632.33997,"sentiment":"neutral","sentiment_score":0.12348165456205606},{"text":"Choose the plan speed that you want","start":632.72,"end":634.89996,"sentiment":"neutral","sentiment_score":0.08751374589545387}],"sentiment":"neutral","sentiment_score":0.10418601772364448,"channel":0,"num_words":17,"start":626.72,"end":634.89996},{"sentences":[{"text":"Okay.","start":635.375,"end":635.875,"sentiment":"neutral","sentiment_score":0.06463420391082764}],"sentiment":"neutral","sentiment_score":0.06463420391082764,"channel":1,"num_words":1,"start":635.375,"end":635.875},{"sentences":[{"text":"and Mhmm.","start":635.615,"end":636.895,"sentiment":"neutral","sentiment_score":0.039710601791739464},{"text":"And the free router, then the contract term.","start":636.975,"end":640.035,"sentiment":"neutral","sentiment_score":0.08388531161472201},{"text":"Then once we receive the order successfully and the upfront payment is settled, we'll then proceed with activating it within twenty four hours.","start":640.415,"end":648.93,"sentiment":"neutral","sentiment_score":0.15782031352105347}],"sentiment":"neutral","sentiment_score":0.132738512348045,"channel":0,"num_words":33,"start":635.615,"end":648.93},{"sentences":[{"text":"Okay.","start":649.49,"end":649.99,"sentiment":"neutral","sentiment_score":0.2445996105670929},{"text":"Thank you.","start":650.05,"end":650.87,"sentiment":"neutral","sentiment_score":0.3152287006378174}],"sentiment":"neutral","sentiment_score":0.29168567061424255,"channel":1,"num_words":3,"start":649.49,"end":650.87},{"sentences":[{"text":"Mhmm.","start":650.69,"end":651.19,"sentiment":"neutral","sentiment_score":0.05423353612422943}],"sentiment":"neutral","sentiment_score":0.05423353612422943,"channel":0,"num_words":1,"start":650.69,"end":651.19},{"sentences":[{"text":"I'll do","start":650.93,"end":651.32996,"sentiment":"neutral","sentiment_score":0.018833325244486332}],"sentiment":"neutral","sentiment_score":0.018833325244486332,"channel":1,"num_words":2,"start":650.93,"end":651.32996},{"sentences":[{"text":"Then","start":651.25,"end":651.64996,"sentiment":"neutral","sentiment_score":0.0042362697422504425}],"sentiment":"neutral","sentiment_score":0.0042362697422504425,"channel":0,"num_words":1,"start":651.25,"end":651.64996},{"sentences":[{"text":"that.","start":651.32996,"end":651.615,"sentiment":"neutral","sentiment_score":0.009741881862282751}],"sentiment":"neutral","sentiment_score":0.009741881862282751,"channel":1,"num_words":1,"start":651.32996,"end":651.615},{"sentences":[{"text":"yeah.","start":651.89,"end":652.39,"sentiment":"neutral","sentiment_score":0.007069302722811699},{"text":"And please also do know that for the router, it will take three to five business days, their","start":652.45,"end":659.41,"sentiment":"neutral","sentiment_score":-0.01603015770928727}],"sentiment":"neutral","sentiment_score":-0.014814396633913643,"channel":0,"num_words":19,"start":651.89,"end":659.41},{"sentences":[{"text":"Okay.","start":659.375,"end":659.875,"sentiment":"neutral","sentiment_score":-0.01478328462690115}],"sentiment":"neutral","sentiment_score":-0.01478328462690115,"channel":1,"num_words":1,"start":659.375,"end":659.875},{"sentences":[{"text":"address.","start":659.41,"end":659.91,"sentiment":"neutral","sentiment_score":-0.021476607769727707},{"text":"Then","start":660.61,"end":660.85,"sentiment":"neutral","sentiment_score":-0.03815741837024689}],"sentiment":"neutral","sentiment_score":-0.029817013069987297,"channel":0,"num_words":2,"start":659.41,"end":660.85},{"sentences":[{"text":"Yeah.","start":660.735,"end":661.235,"sentiment":"neutral","sentiment_score":-0.05037558078765869}],"sentiment":"neutral","sentiment_score":-0.05037558078765869,"channel":1,"num_words":1,"start":660.735,"end":661.235},{"sentences":[{"text":"once the route, if ever, that your own router is not working.","start":660.85,"end":665.14496,"sentiment":"neutral","sentiment_score":-0.1533497745792071}],"sentiment":"neutral","sentiment_score":-0.1533497745792071,"channel":0,"num_words":12,"start":660.85,"end":665.14496},{"sentences":[{"text":"Can I if I need if I need your router, can I can I collect it from somewhere?","start":665.70996,"end":669.70996,"sentiment":"neutral","sentiment_score":-0.030289628439479403},{"text":"Or do I have do you have to deliver it?","start":669.70996,"end":671.64996,"sentiment":"neutral","sentiment_score":-0.04156697504222393}],"sentiment":"neutral","sentiment_score":-0.03431725222617388,"channel":1,"num_words":28,"start":665.70996,"end":671.64996},{"sentences":[{"text":"Actually, we do just a door to door deliver.","start":673.20496,"end":675.70496,"sentiment":"neutral","sentiment_score":-0.023565772713886365},{"text":"No pickup.","start":676.165,"end":676.90497,"sentiment":"neutral","sentiment_score":-0.13888487219810486}],"sentiment":"neutral","sentiment_score":-0.044532881711017,"channel":0,"num_words":11,"start":673.20496,"end":676.90497},{"sentences":[{"text":"Okay.","start":676.43,"end":676.75,"sentiment":"neutral","sentiment_score":-0.036727990955114365},{"text":"No problem.","start":676.75,"end":677.41,"sentiment":"positive","sentiment_score":0.35314179956912994}],"sentiment":"neutral","sentiment_score":0.22318520272771517,"channel":1,"num_words":3,"start":676.43,"end":677.41},{"sentences":[{"text":"Yeah.","start":677.4149,"end":677.9149,"sentiment":"neutral","sentiment_score":0.2740277647972107}],"sentiment":"neutral","sentiment_score":0.2740277647972107,"channel":0,"num_words":1,"start":677.4149,"end":677.9149},{"sentences":[{"text":"Okay.","start":677.47,"end":677.97,"sentiment":"neutral","sentiment_score":0.24100016057491305},{"text":"Alright.","start":678.3649,"end":678.7649,"sentiment":"neutral","sentiment_score":0.30581820011138916},{"text":"Thank","start":678.7649,"end":679.2649,"sentiment":"positive","sentiment_score":0.716715931892395}],"sentiment":"positive","sentiment_score":0.4211780975262324,"channel":1,"num_words":3,"start":677.47,"end":679.2649},{"sentences":[{"text":"Okay.","start":679.9749,"end":680.45496,"sentiment":"positive","sentiment_score":0.5551832318305969},{"text":"Thank you also.","start":680.45496,"end":681.4149,"sentiment":"positive","sentiment_score":0.7291775941848755},{"text":"Bye.","start":681.4149,"end":681.89496,"sentiment":"positive","sentiment_score":0.5066733360290527},{"text":"Have","start":681.89496,"end":682.13495,"sentiment":"positive","sentiment_score":0.5626976490020752}],"sentiment":"positive","sentiment_score":0.6353478332360586,"channel":0,"num_words":6,"start":679.9749,"end":682.13495},{"sentences":[{"text":"you.","start":682.1149,"end":682.3649,"sentiment":"positive","sentiment_score":0.492082953453064}],"sentiment":"positive","sentiment_score":0.492082953453064,"channel":1,"num_words":1,"start":682.1149,"end":682.3649},{"sentences":[{"text":"a great","start":682.13495,"end":682.37494,"sentiment":"positive","sentiment_score":0.6778662502765656}],"sentiment":"positive","sentiment_score":0.6778662502765656,"channel":0,"num_words":2,"start":682.13495,"end":682.37494},{"sentences":[{"text":"Bye.","start":682.3649,"end":682.8649,"sentiment":"positive","sentiment_score":0.5448160171508789}],"sentiment":"positive","sentiment_score":0.5448160171508789,"channel":1,"num_words":1,"start":682.3649,"end":682.8649},{"sentences":[{"text":"day.","start":682.37494,"end":682.87494,"sentiment":"positive","sentiment_score":0.3521469831466675}],"sentiment":"positive","sentiment_score":0.3521469831466675,"channel":0,"num_words":1,"start":682.37494,"end":682.87494},{"sentences":[{"text":"Bye.","start":683.6449,"end":684.1449,"sentiment":"neutral","sentiment_score":-0.09842776507139206}],"sentiment":"neutral","sentiment_score":-0.09842776507139206,"channel":1,"num_words":1,"start":683.6449,"end":684.1449}]},"summary":{"result":"success","short":"Barry is having trouble checking his address on the Airtel website and is concerned about compatibility with the service. The agent confirms availability and offers assistance, including signing up for a free service. The agent checks compatibility with other routers and confirms that the modem supports PPamsive authentication. The agent provides a free router for six months and instructs the customer to order it, with instructions for delivery. Barry can keep paying for cancellation within the contract term."},"intents":{"segments":[{"text":"I get your full address, please? Yeah. Yeah.","start_word":130,"end_word":137,"intents":[{"intent":"Obtain address information","confidence_score":0.00002583566}]},{"text":"Is it ever 10th Avenue, Yep. Unit 701 Slash One. 1 10th mhmm. Yep. That's it. That's it. 10th Avenue, Palm Beach, Q L D 42 Yep. 21. Okay. Is it okay if I put you on hold? Let me just check the address. Correct.","start_word":280,"end_word":324,"intents":[{"intent":"Check address","confidence_score":0.29131916}]},{"text":"I I just wanna sign up I wanna sign up for to the October or six months. Yeah. Yeah.","start_word":365,"end_word":383,"intents":[{"intent":"Sign up","confidence_score":0.008188426}]},{"text":"So I need to buy a modem. K. Correct?","start_word":407,"end_word":415,"intents":[{"intent":"Purchase modem","confidence_score":0.4046324}]},{"text":"If you don't have the router, yeah, I mean, I you'll do be needing because a new one. this is a rental property. I just moved in two days ago, and there is a modem sitting here on the ground. So how do I know if it's compatible with what you offer? Mhmm. Okay.","start_word":417,"end_word":470,"intents":[{"intent":"Verify compatibility","confidence_score":0.020837054}]},{"text":"So kindly place an order via our website. Choose the plan speed that you want Okay.","start_word":1231,"end_word":1246,"intents":[{"intent":"Place router order","confidence_score":0.077917576}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5304598212242126},{"text":"Hi, Barry. My name is Grant. I'm trying I'm on your Airtel website, and I'm Okay. trying to check my address. And I punched the address, and it comes up, and then I click on it.","start_word":16,"end_word":51,"sentiment":"neutral","sentiment_score":-0.1023508682847023},{"text":"And it just keeps saying we're just checking your address, but it's not moving past that point.","start_word":52,"end_word":68,"sentiment":"negative","sentiment_score":-0.44205227494239807},{"text":"Okay. So I can see. you Mhmm. is there a problem with the address? I see so. We'll have a look on that one, but it's possible that I'm the one who's going to check your address Okay. Yep. on Well, our you end. can take Yeah. it. Yep. Go ahead. Yeah. Do you want me Can to do it first? I get your full address, please? Yeah. Yeah. So it's Unit 701. 7 17. Mhmm. No. No. 701. 701. Mhmm. Yeah. So Unit 701, and then the Yes. street address is 1 10th One Avenue. sorry? 10th. 10? 10th Avenue, Beach, Queensland. Can you spell it for me? What? Palm Beach, P A L M, Beach, T B h E A o Z. M. K. Okay. Let's start again. So what what have you got so far? You you talk back to me because I can understand you. You've Yeah. got units So one? Unit 701, mhmm, slash Yep. 1, Yep. 10th, T E N T H. P E N C H. Okay. 10th. As in the number 10, but 10th. 10th Avenue, The letter mhmm. Mhmm. Palm, P A L M, Mhmm. Beach, Beech, Beech, Beech, Beech, Beech, Okay. Beech, Queensland Mhmm. 4 Okay. 221. Mhmm. Okay. Got it. Is it ever 10th Avenue, Yep. Unit 701 Slash One. 1 10th mhmm. Yep. That's it. That's it. 10th Avenue, Palm Beach, Q L D 42 Yep. 21. Okay. Is it okay if I put you on hold? Let me just check the address. Correct. That's fine. Okay. Hang on. Hello? Hi. Yes.","start_word":69,"end_word":332,"sentiment":"neutral","sentiment_score":-0.007989634576281815},{"text":"Thank you for waiting.","start_word":333,"end_word":336,"sentiment":"positive","sentiment_score":0.5746556520462036},{"text":"So after checking the address, the address is available under Supa Network. So if if you like to proceed to signing up with Yeah. our service Yeah. Mhmm. I I just wanna sign up I wanna sign up for to the October or six months. Yeah. Yeah. You can proceed signing up via our website. Then once we receive the order, we'll then process it within twenty four hours. Okay. So I need to buy a modem. K. Correct? Yeah. If you don't have the router, yeah, I mean, I you'll do be needing because a new one. this is a rental property. I just moved in two days ago, and there is a modem sitting here on the ground. So how do I know if it's compatible with what you offer? Mhmm. Okay. So the router should be have optic fiber compatible with optic fiber upgrade connection for you to establish a connection because it should have a PPPoE authentication Okay. So like how can I the tell by available looking at routers. Mhmm. okay? If I if I look at the router and I Mhmm. explain to you what it is, can you tell me if it's compatible? Yeah. Can you tell me Okay. the make I'll and model of the router? yep.","start_word":337,"end_word":551,"sentiment":"neutral","sentiment_score":0.07430832370422608},{"text":"Okay. Thank you.","start_word":552,"end_word":554,"sentiment":"positive","sentiment_score":0.5096654891967773},{"text":"Mhmm. Hold on. One one Sure. moment. It's a TP Mhmm. Keep the link. Link. Yep. What is it? TP Link on the bottom of it. The model was Archer, a r c h e Archer, a r c h e r, and then a x seven three. Sorry? Archer Yeah. And then a new new new word, a Sorry. A x. Mhmm. x seven three. And then I'm not sure. Is that enough for you to identify? Because there's a whole lot more information after that. A x Yeah. 54 Yeah. Sorry. It's the billing archer AX. zero 0. Yeah. AX7 And the 3. number? 87 Yeah. 3. 73. No. Not 8. Just a 73. 873. A x x for X-ray Mhmm. 73. 73. Okay. Is it okay if I put you on hold? Let me just Yeah. check And the hold router. on. Hold on. Hold on. Then there's a new Okay. another line below that. It says a x five It looks four fine. zero zero Mhmm. Wi Fi six router. Okay. But I think you just need the first bit, RJA73. I think that's the model. Yeah. But the Okay. other one So yeah. yeah. Can you check if it's working? Well, it's it's plugged in, but there's no Internet connected. So I don't know if it was Okay. But it has a indicator light, means that it's turned oh, on. yeah. Yeah. I'm pretty sure. Hold on. I'll plug Okay. it back in because I unplugged it to talk to you. Hold Yeah. on. Let's Yeah. see. No worries. And can you also see, like, a modem mounted on your wall? Sorry. Say that again? Can you also see, like, a black modem on your wall mounted? Not right here, but this I'll plug it in. It's got lights on it. Green Mhmm. light flashing. So it's Yeah. got power. Mhmm. Okay. I see. How about other modem mounted I'll check. on your wall the NTD box other box? Yeah. There's a SuperNex. Like a block box. Mhmm. What yeah. The box is DigiSet, and then there's another Yeah. box. There's a Mhmm. DigiSet one. Is that what you want? That's a little Yeah. black box. Yeah. That's correct. That is the NTT box on where will you connect the router for it to establish a connection. Okay. Let me just put you on hold to check the router's compatibility. Hang Okay. on. Hello? Hello? Hi. Yes.","start_word":555,"end_word":966,"sentiment":"neutral","sentiment_score":0.018806919166185324},{"text":"So after thank you for waiting.","start_word":967,"end_word":972,"sentiment":"positive","sentiment_score":0.4064349234104157},{"text":"After checking the router, it says here that it's compatible because it support PPPoE authentication. Okay. So So we can manually configure it. But there is some cases that for some reason, the router is not configuring right even though Okay. you entered the credentials correctly. Okay. So Okay. we But just if have if to check it first. so if I don't if it doesn't work, I just Mhmm. need to get a router from you. Correct? Yeah. You Yeah. can And purchase so I'm one from us. yeah. I'm looking at the options on your page, just so I know. It says free router for six months. Yeah. That's correct. So if I Right. so if I sign up for six months, I get that one free or if there's is these other ones that you're gonna join for twelve months? But I'm only joining for six. So Mhmm. Yeah. yeah. So Okay. if you choose the six month contract, we have a free router. But please do note that if ever you'll be cancelling within the contract term, you'll be paying for the price of the router and the and the cancellation fee, if ever. No. That that's okay. I mean, I've got I've rented this apartment till the October. Okay? So that's almost Okay. six months, but I can just keep paying for another seven days. It doesn't matter. Mhmm. Even after Yeah. I leave. Is that alright? Yeah. Yeah. Okay. Fine. Alright. So do what do we need to do now? Sure. Yeah. So kindly place an order via our website. Choose the plan speed that you want Okay. and Mhmm. And the free router, then the contract term. Then once we receive the order successfully and the upfront payment is settled, we'll then proceed with activating it within twenty four hours. Okay. Thank you. Mhmm. I'll do Then that. yeah. And please also do know that for the router, it will take three to five business days, their Okay. address. Then Yeah. once the route, if ever, that your own router is not working. Can I if I need if I need your router, can I can I collect it from somewhere? Or do I have do you have to deliver it? Actually, we do just a door to door deliver. No pickup. Okay.","start_word":973,"end_word":1362,"sentiment":"neutral","sentiment_score":-0.01535235159099102},{"text":"No problem.","start_word":1363,"end_word":1364,"sentiment":"positive","sentiment_score":0.34727418422698975},{"text":"Yeah. Okay. Alright.","start_word":1365,"end_word":1367,"sentiment":"neutral","sentiment_score":0.27821579575538635},{"text":"Thank Okay. Thank you also. Bye. Have you. a great Bye. day.","start_word":1368,"end_word":1379,"sentiment":"positive","sentiment_score":0.5721695423126221},{"text":"Bye.","start_word":1380,"end_word":1380,"sentiment":"neutral","sentiment_score":0.23115932941436768}],"average":{"sentiment":"neutral","sentiment_score":0.021016168459787307}}}}