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look","start":50.482937,"end":52.962936,"sentiment":"neutral","sentiment_score":-0.04351684586568312}],"sentiment":"neutral","sentiment_score":-0.04351684586568312,"channel":1,"num_words":11,"start":50.482937,"end":52.962936},{"sentences":[{"text":"No.","start":52.74294,"end":52.982937,"sentiment":"neutral","sentiment_score":-0.2092723548412323}],"sentiment":"neutral","sentiment_score":-0.2092723548412323,"channel":0,"num_words":1,"start":52.74294,"end":52.982937},{"sentences":[{"text":"it","start":52.962936,"end":53.122936,"sentiment":"neutral","sentiment_score":-0.11128612607717514}],"sentiment":"neutral","sentiment_score":-0.11128612607717514,"channel":1,"num_words":1,"start":52.962936,"end":53.122936},{"sentences":[{"text":"We'll","start":52.982937,"end":53.062935,"sentiment":"neutral","sentiment_score":-0.28341805934906006}],"sentiment":"neutral","sentiment_score":-0.28341805934906006,"channel":0,"num_words":1,"start":52.982937,"end":53.062935},{"sentences":[{"text":"up","start":53.122936,"end":53.282936,"sentiment":"neutral","sentiment_score":-0.26254862546920776}],"sentiment":"neutral","sentiment_score":-0.26254862546920776,"channel":1,"num_words":1,"start":53.122936,"end":53.282936},{"sentences":[{"text":"I","start":53.142937,"end":53.30294,"sentiment":"neutral","sentiment_score":-0.24947918951511383}],"sentiment":"neutral","sentiment_score":-0.24947918951511383,"channel":0,"num_words":1,"start":53.142937,"end":53.30294},{"sentences":[{"text":"or","start":53.282936,"end":53.442936,"sentiment":"neutral","sentiment_score":-0.22019386291503903}],"sentiment":"neutral","sentiment_score":-0.22019386291503903,"channel":1,"num_words":1,"start":53.282936,"end":53.442936},{"sentences":[{"text":"wouldn't","start":53.30294,"end":53.54294,"sentiment":"neutral","sentiment_score":-0.25036969780921936}],"sentiment":"neutral","sentiment_score":-0.25036969780921936,"channel":0,"num_words":1,"start":53.30294,"end":53.54294},{"sentences":[{"text":"no?","start":53.442936,"end":53.942936,"sentiment":"neutral","sentiment_score":-0.28789716958999634}],"sentiment":"neutral","sentiment_score":-0.28789716958999634,"channel":1,"num_words":1,"start":53.442936,"end":53.942936},{"sentences":[{"text":"have a clue because we're not the same company.","start":53.54294,"end":55.322937,"sentiment":"neutral","sentiment_score":-0.31834151678615147}],"sentiment":"neutral","sentiment_score":-0.31834151678615147,"channel":0,"num_words":9,"start":53.54294,"end":55.322937}]},"summary":{"result":"success","short":"The customer is trying to recharge international roaming pack for their partner and is asked for the card number. The agent informs the customer that they are an automated Google service and cannot assist with that issue. The customer is asked to call a different number and the agent suggests they try calling India instead."},"intents":{"segments":[{"text":"I'm trying to recharge international roaming pack for my partner. Yeah.","start_word":44,"end_word":54,"intents":[{"intent":"Recharge international roaming pack","confidence_score":0.1359252}]}]},"sentiments":{"segments":[{"text":"Hello. What do you Hi. Could you hold a tell? moment? I'm an automated Google service, and this call is recorded to improve quality. I'm connecting you to the customer now. Hello? Yes. Hello? Hi. Can you hear me? Yes? Hi. My name is. I'm trying to recharge international roaming pack for my partner. Yeah. What number is the card? This is what happened to The number me. I'm trying to reach out. Right? Well, I'm not sure what you're trying to do. So that's why I'm asking you. What number is the card? Is it an Australian No. No. It's an Indian number. number?","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":-0.03536831587553024},{"text":"Well, unfortunately, we can't help you there because you it's an Indian number you need to call India.","start_word":105,"end_word":122,"sentiment":"negative","sentiment_score":-0.5688892006874084},{"text":"Alright. Yeah. No worries. Okay. Thank you. Do you have a number I can contact or just look No. it We'll up I or wouldn't no?","start_word":123,"end_word":148,"sentiment":"neutral","sentiment_score":-0.10269183665513992},{"text":"have a clue because we're not the same company.","start_word":149,"end_word":157,"sentiment":"negative","sentiment_score":-0.3362390995025635}],"average":{"sentiment":"neutral","sentiment_score":-0.12103625001578495}}}}