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Can you can you drop a text? And, like, we, yeah, we are working basically, take it in this way. We are working seven to six days a week right now. So even yesterday, he was working day day before he worked on Saturday as well. So we're trying to expedite the process and, you know, there's a big job which is basically just sitting there because we can't get ahead on something. So he might have missed or he might have forgotten or he might have, you know, whatever x by that. So what I'm gonna do is, can you drop what is it? Wait. Just wanna make sure that I'm. Mhmm. No. No. Oh, my 200 is doing good. 200%. Hey. Can you drop me my text message is not coming through for some reason. Can you drop me a WhatsApp message on that, and I'll get onto it straight away? WhatsApp. Yeah. Yeah. Just drop me a WhatsApp with the details that you asked for, and I'll chat to him. Probably second thing he might be waiting for, he might he might have asked the same thing to the inspector. The inspector needs to tell him exactly what what would be the best thing, so he might be waiting for the inspector as well. Yeah. Did did you call him on the on it was, like, Friday late late Friday? That let's see. That's the thing. When you have multiple ops well, what it's it's it's a it's a yeah. It's a different job. It's a different level of job. So let me let me please drop me that information on the WhatsApp, and let me reach out to an inspector before he basically trying to figure it out, and I'll try and come back to you as soon as possible. Alright? Thanks, man. Thank you so much for your help, man. Thank you so much. No problem. Cheers, bro. 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How are you? Very, very well. Thanks. Never out of trouble, man.\n\nAlways something on. Jason. No. No. He must be on the road.\n\nNo. No. He must be on the road. Can you do me a favor? Can you can you drop a text?\n\nAnd, like, we, yeah, we are working basically, take it in this way. We are working seven to six days a week right now. So even yesterday, he was working day day before he worked on Saturday as well. So we're trying to expedite the process and, you know, there's a big job which is basically just sitting there because we can't get ahead on something. So he might have missed or he might have forgotten or he might have, you know, whatever x by that.\n\nSo what I'm gonna do is, can you drop what is it? Wait. Just wanna make sure that I'm. Mhmm. No.\n\nNo. Oh, my 200 is doing good. 200%. Hey. Can you drop me my text message is not coming through for some reason.\n\nCan you drop me a WhatsApp message on that, and I'll get onto it straight away? WhatsApp. Yeah. Yeah. Just drop me a WhatsApp with the details that you asked for, and I'll chat to him.\n\nProbably second thing he might be waiting for, he might he might have asked the same thing to the inspector. The inspector needs to tell him exactly what what would be the best thing, so he might be waiting for the inspector as well. Yeah. Did did you call him on the on it was, like, Friday late late Friday? That let's see.\n\nThat's the thing. When you have multiple ops well, what it's it's it's a it's a yeah. It's a different job. It's a different level of job. So let me let me please drop me that information on the WhatsApp, and let me reach out to an inspector before he basically trying to figure it out, and I'll try and come back to you as soon as possible.\n\nAlright? Thanks, man. Thank you so much for your help, man. Thank you so much. No problem.\n\nCheers, bro. 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Yourself? How was your weekend? Better trouble? I know. I know, mate. You and me both. Otherwise, all good. That's good. That's good. I'm glad. Just grabbing a quick coffee and then back into it. I'm trying to look at what's going on with your stuff because it was kind of quite niche. The gear was quite niche, and we we tracked most of it down. I needed a couple of part numbers off off off your mate. What was his name? Jay Jaycee. Yeah. Yeah. But he hasn't got back to me. I know last minute I don't know if he's a little bit upset. I I kinda got I don't know. Because it was a bit of a back and forth motion between there was no other choice because there was other variables. It wasn't as straightforward as a particular cable. It was one cable coming three different variants, and one was fire rated, one wasn't. There was three, four different options. So I don't think he realized that either until we gave him the options. Because when we go order it from the supplier, they're like, well, there's four different options. What do you want? Let me go back to him. And then he was after an enclosure. I needed the the enclosure parts. But he I said to him, look. Go go to this place. He was already going there anyway. Get the part number when you're there, which he he needed to see it and touch it. And then when he had it, he'll give it to me, and then I'll order it from them. And then got it. Like, I'll give it to you basically for nothing. Just at least we can buy it as a wholesaler. But he hasn't got back to me. I tried to call him this morning, and I just kind of hung up. So I'm not sure what's going on. So I thought I'd just give you the the heads up and okay. Okay. I did already. Yep. Yep. Okay. Okay. I've look. I've already called him. I text him. I said, look. I'm trying to call you. Couldn't get through. Just in relation to the above. I know you're busy. Just give me a call when you get a free second. Hasn't replied. I mean, you look. Last week, he was very responsive. That's fine. Just rather than do separate orders, I just wanna do one. But, unfortunately, this one, it's it wasn't as straightforward because it's a different it's different comp there's different types for one thing. And and, unless we know exactly what it is. And, you know, that we don't wanna order and it's it's chances are it's it's gonna be a mistake. So we don't I wanna try and avoid that happening. That's already taking long enough for you, though. You want me to drop you a WhatsApp? Yeah. Yeah. There you go. Yeah. No. That's that's fine. Yeah. Yeah. And I spoke with him late. I stayed back at the office, which is fine, and we had a chat, but then he goes, look, leave it with me. He was on he was on his way to another wholesaler, which he needed to see the enclosure himself. He goes, I don't wanna give you any details because I need to touch it. But then I got a bit late to look. It it was kinda it didn't got after hours, and I get it. It was a weekend. So, basically, there's just a quick follow-up this morning. I think I needed he wanted to get some 50 mil STI high temp single course. It'd be quite nice. He wanted, like, only he only wanted 15 meters of it, but it comes in three different variants. Because he wanted another another another the other wire that the the big one that was 40 meters far rated. I'm assuming that he wants it far rated, but I don't wanna assume because there's another one that's basically not far rated. And it's called a one ten SDI, which quite rare. But it's possible, but it's it's just they they came back to me with these three options. And when they said what did you want it, which one of the three? I thought, fuck. I don't know which one. I don't know what he wants. I don't know which one he wants. Why did he give me three options even though one was enough? Yeah. I can imagine. Okay. Okay. Easy. No no worries. 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bad, mate. Yourself? How was your weekend? Better trouble? I know.\n\nI know, mate. You and me both. Otherwise, all good. That's good. That's good.\n\nI'm glad. Just grabbing a quick coffee and then back into it. I'm trying to look at what's going on with your stuff because it was kind of quite niche. The gear was quite niche, and we we tracked most of it down. I needed a couple of part numbers off off off your mate.\n\nWhat was his name? Jay Jaycee. Yeah. Yeah. But he hasn't got back to me.\n\nI know last minute I don't know if he's a little bit upset. I I kinda got I don't know. Because it was a bit of a back and forth motion between there was no other choice because there was other variables. It wasn't as straightforward as a particular cable. It was one cable coming three different variants, and one was fire rated, one wasn't.\n\nThere was three, four different options. So I don't think he realized that either until we gave him the options. Because when we go order it from the supplier, they're like, well, there's four different options. What do you want? Let me go back to him.\n\nAnd then he was after an enclosure. I needed the the enclosure parts. But he I said to him, look. Go go to this place. He was already going there anyway.\n\nGet the part number when you're there, which he he needed to see it and touch it. And then when he had it, he'll give it to me, and then I'll order it from them. And then got it. Like, I'll give it to you basically for nothing. Just at least we can buy it as a wholesaler.\n\nBut he hasn't got back to me. I tried to call him this morning, and I just kind of hung up. So I'm not sure what's going on. So I thought I'd just give you the the heads up and okay. Okay.\n\nI did already. Yep. Yep. Okay. Okay.\n\nI've look. I've already called him. I text him. I said, look. I'm trying to call you.\n\nCouldn't get through. Just in relation to the above. I know you're busy. Just give me a call when you get a free second. Hasn't replied.\n\nI mean, you look. Last week, he was very responsive. That's fine. Just rather than do separate orders, I just wanna do one. But, unfortunately, this one, it's it wasn't as straightforward because it's a different it's different comp there's different types for one thing.\n\nAnd and, unless we know exactly what it is. And, you know, that we don't wanna order and it's it's chances are it's it's gonna be a mistake. So we don't I wanna try and avoid that happening. That's already taking long enough for you, though. You want me to drop you a WhatsApp?\n\nYeah. Yeah. There you go. Yeah. No.\n\nThat's that's fine. Yeah. Yeah. And I spoke with him late. I stayed back at the office, which is fine, and we had a chat, but then he goes, look, leave it with me.\n\nHe was on he was on his way to another wholesaler, which he needed to see the enclosure himself. He goes, I don't wanna give you any details because I need to touch it. But then I got a bit late to look. It it was kinda it didn't got after hours, and I get it. It was a weekend.\n\nSo, basically, there's just a quick follow-up this morning. I think I needed he wanted to get some 50 mil STI high temp single course. It'd be quite nice. He wanted, like, only he only wanted 15 meters of it, but it comes in three different variants. Because he wanted another another another the other wire that the the big one that was 40 meters far rated.\n\nI'm assuming that he wants it far rated, but I don't wanna assume because there's another one that's basically not far rated. And it's called a one ten SDI, which quite rare. But it's possible, but it's it's just they they came back to me with these three options. And when they said what did you want it, which one of the three? I thought, fuck.\n\nI don't know which one. I don't know what he wants. I don't know which one he wants. Why did he give me three options even though one was enough? Yeah.\n\nI can imagine. Okay. Okay. Easy. No no worries.\n\nI can do that for you, brother. No. That's easy, man. Easy. Do what we can.\n\nThanks, bro. Thanks, man. Bye. Bye. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Not bad, mate.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.2852961868047714},{"text":"Yourself?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.18188098073005676},{"text":"How was your weekend?","start":6.3199997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2335376925766468},{"text":"Better trouble?","start":7.3599997,"end":8.18,"sentiment":"neutral","sentiment_score":0.1013311818242073},{"text":"I know.","start":12.335,"end":12.995,"sentiment":"neutral","sentiment_score":0.06299346499145031}],"sentiment":"neutral","sentiment_score":0.19171413375685611,"num_words":12,"start":3.04,"end":12.995},{"sentences":[{"text":"I know, mate.","start":14.095,"end":14.735001,"sentiment":"neutral","sentiment_score":0.08946335067351659},{"text":"You and me both.","start":14.735001,"end":15.715,"sentiment":"neutral","sentiment_score":0.16971506923437119},{"text":"Otherwise, all good.","start":16.175,"end":17.055,"sentiment":"positive","sentiment_score":0.4468608796596527},{"text":"That's good.","start":17.055,"end":17.615,"sentiment":"positive","sentiment_score":0.6189792156219482},{"text":"That's good.","start":17.615,"end":18.095001,"sentiment":"positive","sentiment_score":0.6326758861541748}],"sentiment":"positive","sentiment_score":0.34222451224923134,"num_words":14,"start":14.095,"end":18.095001},{"sentences":[{"text":"I'm glad.","start":18.095001,"end":18.675,"sentiment":"positive","sentiment_score":0.5578832030296326},{"text":"Just grabbing a quick coffee and then back into it.","start":19.455,"end":21.875,"sentiment":"neutral","sentiment_score":0.15994777008891106},{"text":"I'm trying to look at what's going on with your stuff because it was kind of quite niche.","start":21.935001,"end":30.189999,"sentiment":"neutral","sentiment_score":0.027894992846995592},{"text":"The gear was quite niche, and we we tracked most of it 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me.","start":40.33,"end":41.825,"sentiment":"neutral","sentiment_score":-0.1393777360873563}],"sentiment":"neutral","sentiment_score":-0.06286088023334742,"num_words":15,"start":36.73,"end":41.825},{"sentences":[{"text":"I know last minute I don't know if he's a little bit upset.","start":41.825,"end":44.225,"sentiment":"neutral","sentiment_score":-0.22611728998330924},{"text":"I I kinda got I don't know.","start":44.225,"end":45.265,"sentiment":"neutral","sentiment_score":-0.2199464419058391},{"text":"Because it was a bit of a back and forth motion between there was no other choice because there was other variables.","start":45.265,"end":50.705,"sentiment":"neutral","sentiment_score":-0.1390626183287664},{"text":"It wasn't as straightforward as a particular cable.","start":50.705,"end":53.184998,"sentiment":"neutral","sentiment_score":-0.09658463671803474},{"text":"It was one cable coming three different variants, and one was fire rated, one wasn't.","start":53.184998,"end":57.539997,"sentiment":"neutral","sentiment_score":-0.05552527482310931}],"sentiment":"neutral","sentiment_score":-0.14067821049919496,"num_words":65,"start":41.825,"end":57.539997},{"sentences":[{"text":"There was three, four different options.","start":57.839996,"end":59.359997,"sentiment":"neutral","sentiment_score":-0.06111271493136883},{"text":"So I don't think he realized that either until we gave him the options.","start":59.359997,"end":64.159996,"sentiment":"neutral","sentiment_score":-0.08125963115266391},{"text":"Because when we go order it from the supplier, they're like, well, there's four different options.","start":64.159996,"end":67.68,"sentiment":"neutral","sentiment_score":-0.058401894522830844},{"text":"What do you want?","start":67.68,"end":68.24,"sentiment":"neutral","sentiment_score":-0.05382694397121668},{"text":"Let me go back to him.","start":68.24,"end":69.46,"sentiment":"neutral","sentiment_score":-0.03432734124362469}],"sentiment":"neutral","sentiment_score":-0.062174201335596,"num_words":46,"start":57.839996,"end":69.46},{"sentences":[{"text":"And then he was after an enclosure.","start":70.384995,"end":72.16499,"sentiment":"neutral","sentiment_score":-0.012394722551107407},{"text":"I needed the the enclosure parts.","start":72.305,"end":74.325,"sentiment":"neutral","sentiment_score":-0.015815131987134617},{"text":"But he I said to him, look.","start":74.625,"end":75.744995,"sentiment":"neutral","sentiment_score":-0.028888564556837082},{"text":"Go go to this place.","start":75.744995,"end":76.704994,"sentiment":"neutral","sentiment_score":-0.02792152725160122},{"text":"He was already going there anyway.","start":76.704994,"end":77.985,"sentiment":"neutral","sentiment_score":-0.024456785681347053}],"sentiment":"neutral","sentiment_score":-0.021620069420145403,"num_words":31,"start":70.384995,"end":77.985},{"sentences":[{"text":"Get the part number when you're there, which he he needed to see it and touch it.","start":77.985,"end":81.84499,"sentiment":"neutral","sentiment_score":-0.015165586353224866},{"text":"And then when he had it, he'll give it to me, and then I'll order it from them.","start":82.30499,"end":85.29,"sentiment":"neutral","sentiment_score":-0.00559055825902356},{"text":"And then got it.","start":85.29,"end":86.41,"sentiment":"neutral","sentiment_score":-0.009573291521519423},{"text":"Like, I'll give it to you basically for nothing.","start":86.41,"end":88.01,"sentiment":"neutral","sentiment_score":-0.009663603507861909},{"text":"Just at least we can buy it as a wholesaler.","start":88.01,"end":89.850006,"sentiment":"neutral","sentiment_score":0.08588672280311585}],"sentiment":"neutral","sentiment_score":0.00646821747770822,"num_words":58,"start":77.985,"end":89.850006},{"sentences":[{"text":"But he hasn't got back to me.","start":89.850006,"end":91.93,"sentiment":"negative","sentiment_score":-0.4168055291686739},{"text":"I tried to call him this morning, and I just kind of hung up.","start":91.93,"end":94.57001,"sentiment":"neutral","sentiment_score":-0.3103338043604578},{"text":"So I'm not sure what's going on.","start":94.57001,"end":95.770004,"sentiment":"negative","sentiment_score":-0.37066846660205294},{"text":"So I thought I'd just give you the the heads up and okay.","start":95.770004,"end":100.155,"sentiment":"neutral","sentiment_score":-0.134213292827973},{"text":"Okay.","start":100.455,"end":100.955,"sentiment":"neutral","sentiment_score":0.03176242858171463}],"sentiment":"neutral","sentiment_score":-0.2754762288005579,"num_words":42,"start":89.850006,"end":100.955},{"sentences":[{"text":"I did already.","start":103.494995,"end":104.315,"sentiment":"neutral","sentiment_score":0.10222819199164708},{"text":"Yep.","start":110.295,"end":110.73,"sentiment":"neutral","sentiment_score":0.1200651079416275},{"text":"Yep.","start":111.05,"end":111.21001,"sentiment":"neutral","sentiment_score":0.13154470920562744},{"text":"Okay.","start":111.21001,"end":111.71001,"sentiment":"neutral","sentiment_score":0.1322667896747589},{"text":"Okay.","start":119.21001,"end":119.71001,"sentiment":"neutral","sentiment_score":-0.048086877912282944}],"sentiment":"neutral","sentiment_score":0.09178204355495316,"num_words":7,"start":103.494995,"end":119.71001},{"sentences":[{"text":"I've look.","start":126.045,"end":136.205,"sentiment":"neutral","sentiment_score":-0.1563129499554634},{"text":"I've already called him.","start":136.205,"end":137.005,"sentiment":"neutral","sentiment_score":-0.11522052995860577},{"text":"I text him.","start":137.005,"end":137.565,"sentiment":"neutral","sentiment_score":-0.07810914516448975},{"text":"I said, look.","start":137.565,"end":138.29999,"sentiment":"neutral","sentiment_score":-0.0644311433037122},{"text":"I'm trying to call you.","start":138.29999,"end":139.09999,"sentiment":"neutral","sentiment_score":-0.11684307903051376}],"sentiment":"neutral","sentiment_score":-0.10502025178250145,"num_words":17,"start":126.045,"end":139.09999},{"sentences":[{"text":"Couldn't get through.","start":139.09999,"end":139.73999,"sentiment":"neutral","sentiment_score":-0.2567824423313141},{"text":"Just in relation to the above.","start":139.73999,"end":141.28,"sentiment":"neutral","sentiment_score":-0.05066365127762159},{"text":"I know you're busy.","start":141.34,"end":142.06,"sentiment":"neutral","sentiment_score":-0.17703286185860634},{"text":"Just give me a call when you get a free second.","start":142.06,"end":143.68,"sentiment":"neutral","sentiment_score":-0.050966284491799095},{"text":"Hasn't replied.","start":143.98,"end":144.88,"sentiment":"neutral","sentiment_score":-0.12232911959290504}],"sentiment":"neutral","sentiment_score":-0.09952877118037297,"num_words":26,"start":139.09999,"end":144.88},{"sentences":[{"text":"I mean, you look.","start":144.94,"end":145.58,"sentiment":"neutral","sentiment_score":-0.03240625746548176},{"text":"Last week, he was very responsive.","start":145.58,"end":146.94,"sentiment":"neutral","sentiment_score":0.32021816074848175},{"text":"That's fine.","start":146.94,"end":147.68,"sentiment":"positive","sentiment_score":0.4297000765800476},{"text":"Just rather than do separate orders, I just wanna do one.","start":149.9,"end":152.64,"sentiment":"neutral","sentiment_score":-0.013410915705290708},{"text":"But, unfortunately, this one, it's it wasn't as straightforward because it's a different it's different comp there's different types for one thing.","start":159.095,"end":167.83499,"sentiment":"negative","sentiment_score":-0.3713117749853568}],"sentiment":"neutral","sentiment_score":-0.1258954452143775,"num_words":45,"start":144.94,"end":167.83499},{"sentences":[{"text":"And and, unless we know exactly what it is.","start":168.65001,"end":171.05,"sentiment":"neutral","sentiment_score":-0.2652599298291736},{"text":"And, you know, that we don't wanna order and it's it's chances are it's it's gonna be a mistake.","start":171.05,"end":175.79001,"sentiment":"negative","sentiment_score":-0.3972945134890707},{"text":"So we don't I wanna try and avoid that happening.","start":176.17001,"end":178.11,"sentiment":"negative","sentiment_score":-0.38949832916259763},{"text":"That's already taking long enough for you, though.","start":178.49,"end":180.51001,"sentiment":"neutral","sentiment_score":0.2858332209289074},{"text":"You want me to drop you a WhatsApp?","start":193.145,"end":194.60501,"sentiment":"neutral","sentiment_score":-0.02626658882945776}],"sentiment":"neutral","sentiment_score":-0.21767380295528305,"num_words":54,"start":168.65001,"end":194.60501},{"sentences":[{"text":"Yeah.","start":197.26001,"end":197.76001,"sentiment":"neutral","sentiment_score":0.00898006372153759},{"text":"Yeah.","start":212.57501,"end":212.815,"sentiment":"neutral","sentiment_score":-0.002824588678777218},{"text":"There you go.","start":212.815,"end":213.63501,"sentiment":"neutral","sentiment_score":0.007388052220145862},{"text":"Yeah.","start":214.255,"end":214.755,"sentiment":"neutral","sentiment_score":0.012065624818205832},{"text":"No.","start":215.535,"end":215.77501,"sentiment":"neutral","sentiment_score":0.0001295246183872223}],"sentiment":"neutral","sentiment_score":0.005787825877113002,"num_words":7,"start":197.26001,"end":215.77501},{"sentences":[{"text":"That's that's fine.","start":215.77501,"end":216.91501,"sentiment":"neutral","sentiment_score":0.04875006526708603},{"text":"Yeah.","start":221.295,"end":221.795,"sentiment":"neutral","sentiment_score":-0.004888552241027355},{"text":"Yeah.","start":221.935,"end":222.255,"sentiment":"neutral","sentiment_score":-0.003510713577270508},{"text":"And I spoke with him late.","start":222.255,"end":223.615,"sentiment":"neutral","sentiment_score":-0.016357011782626312},{"text":"I stayed back at the office, which is fine, and we had a chat, but then he goes, look, leave it with me.","start":223.615,"end":229.36,"sentiment":"neutral","sentiment_score":-0.009226926399961762}],"sentiment":"neutral","sentiment_score":-0.00507383670329171,"num_words":34,"start":215.77501,"end":229.36},{"sentences":[{"text":"He was on he was on his way to another wholesaler, which he needed to see the enclosure himself.","start":229.36,"end":234.87999,"sentiment":"neutral","sentiment_score":-0.048267342934482975},{"text":"He goes, I don't wanna give you any details because I need to touch it.","start":234.87999,"end":237.86,"sentiment":"neutral","sentiment_score":-0.16648453573385874},{"text":"But then I got a bit late to look.","start":238.87999,"end":240.4,"sentiment":"neutral","sentiment_score":-0.14634976536035538},{"text":"It it was kinda it didn't got after hours, and I get it.","start":240.4,"end":245.11298,"sentiment":"neutral","sentiment_score":-0.22906002746178553},{"text":"It was a weekend.","start":245.11298,"end":246.57405,"sentiment":"neutral","sentiment_score":0.05312579125165939}],"sentiment":"neutral","sentiment_score":-0.12494621053338051,"num_words":60,"start":229.36,"end":246.57405},{"sentences":[{"text":"So, basically, there's just a quick follow-up this morning.","start":246.57405,"end":249.86148,"sentiment":"neutral","sentiment_score":0.06578616549571355},{"text":"I think I needed he wanted to get some 50 mil STI high temp single course.","start":249.86148,"end":256.85,"sentiment":"neutral","sentiment_score":0.12653158837929368},{"text":"It'd be quite nice.","start":256.85,"end":257.57,"sentiment":"positive","sentiment_score":0.584241971373558},{"text":"He wanted, like, only he only wanted 15 meters of it, but it comes in three different variants.","start":257.57,"end":262.39,"sentiment":"neutral","sentiment_score":0.05549723396284713},{"text":"Because he wanted another another another the other wire that the the big one that was 40 meters far rated.","start":262.85,"end":268.865,"sentiment":"neutral","sentiment_score":0.002694108540890738}],"sentiment":"neutral","sentiment_score":0.08964748016676741,"num_words":67,"start":246.57405,"end":268.865},{"sentences":[{"text":"I'm assuming that he wants it far rated, but I don't wanna assume because there's another one that's basically not far rated.","start":268.865,"end":276.305,"sentiment":"neutral","sentiment_score":-0.020953686780888926},{"text":"And it's called a one ten SDI, which quite rare.","start":276.305,"end":281.84003,"sentiment":"neutral","sentiment_score":-0.020553553104400636},{"text":"But it's possible, but it's it's just they they came back to me with these three options.","start":281.84003,"end":285.68002,"sentiment":"neutral","sentiment_score":-0.05890576453769908},{"text":"And when they said what did you want it, which one of the three?","start":285.68002,"end":287.84003,"sentiment":"neutral","sentiment_score":-0.058886274961488586},{"text":"I thought, fuck.","start":287.84003,"end":288.74002,"sentiment":"neutral","sentiment_score":-0.32382388412952423}],"sentiment":"neutral","sentiment_score":-0.052481729382028185,"num_words":66,"start":268.865,"end":288.74002},{"sentences":[{"text":"I don't know which one.","start":288.96002,"end":290.24002,"sentiment":"neutral","sentiment_score":-0.2876421123743057},{"text":"I don't know what he wants.","start":290.24002,"end":291.54,"sentiment":"neutral","sentiment_score":-0.22961507240931192},{"text":"I don't know which one he wants.","start":291.835,"end":293.03497,"sentiment":"neutral","sentiment_score":-0.16552622616291046},{"text":"Why did he give me three options even though one was enough?","start":293.03497,"end":295.455,"sentiment":"neutral","sentiment_score":-0.16651201993227005},{"text":"Yeah.","start":305.64,"end":305.96,"sentiment":"neutral","sentiment_score":-0.016909388825297356}],"sentiment":"neutral","sentiment_score":-0.19321413572517135,"num_words":31,"start":288.96002,"end":305.96},{"sentences":[{"text":"I can imagine.","start":305.96,"end":306.7,"sentiment":"neutral","sentiment_score":-0.009422682536145052},{"text":"Okay.","start":314.92,"end":315.42,"sentiment":"neutral","sentiment_score":-0.00491713359951973},{"text":"Okay.","start":317.285,"end":317.785,"sentiment":"neutral","sentiment_score":0.004692507907748222},{"text":"Easy.","start":319.445,"end":319.945,"sentiment":"neutral","sentiment_score":0.11545654386281969},{"text":"No no worries.","start":320.005,"end":320.665,"sentiment":"neutral","sentiment_score":0.1600892941157023}],"sentiment":"neutral","sentiment_score":0.06302575032330221,"num_words":9,"start":305.96,"end":320.665},{"sentences":[{"text":"I can do that for you, brother.","start":321.605,"end":322.905,"sentiment":"positive","sentiment_score":0.40187063813209534},{"text":"No.","start":323.285,"end":323.525,"sentiment":"neutral","sentiment_score":0.12590473890304563},{"text":"That's easy, man.","start":323.525,"end":324.245,"sentiment":"positive","sentiment_score":0.347442368666331},{"text":"Easy.","start":324.245,"end":324.485,"sentiment":"neutral","sentiment_score":0.3123486638069153},{"text":"Do what we can.","start":324.485,"end":325.205,"sentiment":"neutral","sentiment_score":0.32020750641822815}],"sentiment":"positive","sentiment_score":0.34840656258165836,"num_words":16,"start":321.605,"end":325.205},{"sentences":[{"text":"Thanks, bro.","start":325.205,"end":326.025,"sentiment":"positive","sentiment_score":0.4059560000896454},{"text":"Thanks, man.","start":326.405,"end":327.04498,"sentiment":"positive","sentiment_score":0.6865559220314026},{"text":"Bye.","start":327.04498,"end":327.285,"sentiment":"neutral","sentiment_score":0.2261926531791687},{"text":"Bye.","start":327.285,"end":327.445,"sentiment":"neutral","sentiment_score":0.19163694977760315},{"text":"Bye bye.","start":327.445,"end":327.76498,"sentiment":"neutral","sentiment_score":0.16624028980731964}],"sentiment":"positive","sentiment_score":0.3669167533516884,"num_words":8,"start":325.205,"end":327.76498},{"sentences":[{"text":"Bye.","start":327.76498,"end":328.26498,"sentiment":"neutral","sentiment_score":-0.10225452482700348}],"sentiment":"neutral","sentiment_score":-0.10225452482700348,"num_words":1,"start":327.76498,"end":328.26498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good, man. How are you?\n\nChannel 1: Not bad, mate. Yourself?\n\nChannel 0: Very, very well. Thanks.\n\nChannel 1: How was your weekend? Better trouble?\n\nChannel 0: Never out of trouble, man. Always something on.\n\nChannel 1: I know. I know, mate. You and me both. Otherwise, all good. That's good.\n\nThat's good. I'm glad. Just grabbing a quick coffee and then back into it. I'm trying to look at what's going on with your stuff because it was kind of quite niche. The gear was quite niche, and we we tracked most of it down.\n\nI needed a couple of part numbers off off off your mate. What was his name? Jay\n\nChannel 0: Jason.\n\nChannel 1: Jaycee. Yeah. Yeah. But he hasn't got back to me. I know last minute I don't know if he's a little bit upset.\n\nI I kinda got I don't know. Because it was a bit of a back and forth motion between there was no other choice because there was other variables. It wasn't as straightforward as a particular cable. It was one cable coming three different variants, and one was fire rated, one wasn't. There was three, four different options.\n\nSo I don't think he realized that either until we gave him the options. Because when we go order it from the supplier, they're like, well, there's four different options. What do you want? Let me go back to him. And then he was after an enclosure.\n\nI needed the the enclosure parts. But he I said to him, look. Go go to this place. He was already going there anyway. Get the part number when you're there, which he he needed to see it and touch it.\n\nAnd then when he had it, he'll give it to me, and then I'll order it from them. And then got it. Like, I'll give it to you basically for nothing. Just at least we can buy it as a wholesaler. But he hasn't got back to me.\n\nI tried to call him this morning, and I just kind of hung up. So I'm not sure what's going on. So I thought I'd just give you the the\n\nChannel 0: No.\n\nChannel 1: heads\n\nChannel 0: No. He\n\nChannel 1: up\n\nChannel 0: must be on the road. No. No. He must\n\nChannel 1: and\n\nChannel 0: be on\n\nChannel 1: okay.\n\nChannel 0: the road. Can you do\n\nChannel 1: Okay.\n\nChannel 0: me a favor? Can you can you drop a text? And,\n\nChannel 1: I did\n\nChannel 0: like,\n\nChannel 1: already.\n\nChannel 0: we, yeah, we are working basically, take it in this way. We are working seven to six days a week right\n\nChannel 1: Yep.\n\nChannel 0: now.\n\nChannel 1: Yep. Okay.\n\nChannel 0: So even yesterday, he was working day day before he worked on Saturday as well. So we're trying to expedite the process and,\n\nChannel 1: Okay.\n\nChannel 0: you know, there's a big job which is basically just sitting there because we can't get ahead on something. So he might have\n\nChannel 1: I've\n\nChannel 0: missed or he might have forgotten or he might have, you know, whatever x by that. So what I'm gonna do is, can you drop what is it?\n\nChannel 1: look.\n\nChannel 0: Wait.\n\nChannel 1: I've already called him. I text him. I said, look. I'm trying to call you. Couldn't get through.\n\nChannel 0: Just\n\nChannel 1: Just\n\nChannel 0: wanna\n\nChannel 1: in relation\n\nChannel 0: make sure\n\nChannel 1: to\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: I'm.\n\nChannel 1: above. I know you're busy. Just give me a call when you get a free second. Hasn't replied. I mean, you look.\n\nLast week, he was very responsive. That's fine. Just rather than do separate orders, I just wanna do one.\n\nChannel 0: Mhmm.\n\nChannel 1: But, unfortunately, this one, it's it wasn't as straightforward because it's a different it's different comp there's different types for one thing. And and,\n\nChannel 0: No.\n\nChannel 1: unless we know exactly what it is. And, you know, that we don't wanna order and it's it's chances are it's it's gonna be a mistake. So we don't I wanna try and avoid that happening. That's already\n\nChannel 0: No. Oh,\n\nChannel 1: taking\n\nChannel 0: my\n\nChannel 1: long\n\nChannel 0: 200\n\nChannel 1: enough for you, though.\n\nChannel 0: is doing good. 200%. Hey. Can you drop me my text message is not coming through for some reason. Can you drop me a WhatsApp message on that, and I'll get onto it straight away?\n\nChannel 1: You want me to drop you a WhatsApp?\n\nChannel 0: WhatsApp. Yeah. Yeah. Just drop me a WhatsApp\n\nChannel 1: Yeah.\n\nChannel 0: with the details that you asked for, and I'll chat to him. Probably second thing he might be waiting for, he might he might have asked the same thing to the inspector. The inspector needs to tell him exactly what what would be the best thing, so he might be\n\nChannel 1: Yeah.\n\nChannel 0: waiting\n\nChannel 1: There\n\nChannel 0: for\n\nChannel 1: you\n\nChannel 0: the\n\nChannel 1: go.\n\nChannel 0: inspector as well. Yeah.\n\nChannel 1: Yeah. No. That's that's fine.\n\nChannel 0: Did did you call him on the on it was, like, Friday late late Friday?\n\nChannel 1: Yeah. Yeah. And I spoke with him late. I stayed back at the office, which is fine, and we had a chat, but then he goes, look, leave it with me. He was on he was on his way to another wholesaler, which he needed to see the enclosure himself.\n\nHe goes, I don't wanna give you any details because I need to touch it. But then I got a bit late to look. It it was kinda it didn't got after hours, and I get it. It was a weekend. So, basically, there's just a quick follow-up this morning.\n\nI think I needed he wanted to get some 50 mil STI high temp single course. It'd be quite nice. He wanted, like, only he only wanted 15 meters of it, but it comes in three different variants. Because he wanted another another another the other wire that the the big one that was 40 meters far rated. I'm assuming that he wants it far rated, but I don't wanna assume because there's another one that's basically not far rated.\n\nAnd it's called a one ten SDI, which quite rare. But it's possible, but it's it's just they they came back to me with these three options. And when they said what did you want it, which one of the three? I thought, fuck. I don't know which one.\n\nI don't know what he wants. I don't know which one he wants. Why did he give me three options even though one was enough?\n\nChannel 0: That let's see. That's the thing. When you have multiple ops well, what it's it's it's a it's a yeah. It's a different job. It's a different level of job.\n\nSo\n\nChannel 1: Yeah. I\n\nChannel 0: let\n\nChannel 1: can\n\nChannel 0: me\n\nChannel 1: imagine.\n\nChannel 0: let me please drop me that information on the WhatsApp, and let me reach out to an inspector before\n\nChannel 1: Okay.\n\nChannel 0: he basically trying to figure it out, and I'll\n\nChannel 1: Okay.\n\nChannel 0: try and come back to you as soon as possible. Alright?\n\nChannel 1: Easy. No no worries.\n\nChannel 0: Thanks,\n\nChannel 1: I can\n\nChannel 0: man.\n\nChannel 1: do that\n\nChannel 0: Thank\n\nChannel 1: for\n\nChannel 0: you\n\nChannel 1: you,\n\nChannel 0: so\n\nChannel 1: brother.\n\nChannel 0: much for your help, man.\n\nChannel 1: No. That's\n\nChannel 0: Thank you\n\nChannel 1: easy,\n\nChannel 0: so\n\nChannel 1: man.\n\nChannel 0: much.\n\nChannel 1: Easy. Do what we can. Thanks, bro.\n\nChannel 0: No problem.\n\nChannel 1: Thanks,\n\nChannel 0: Cheers, bro.\n\nChannel 1: man.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Bye. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good, man.","start":1.8399999,"end":2.32,"sentiment":"positive","sentiment_score":0.4311409890651703},{"text":"How are you?","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.2899135748545329}],"sentiment":"positive","sentiment_score":0.34640454053878783,"channel":0,"num_words":5,"start":1.8399999,"end":3.06},{"sentences":[{"text":"Not bad, mate.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.2852961868047714},{"text":"Yourself?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.18188098073005676}],"sentiment":"neutral","sentiment_score":0.25944238528609276,"channel":1,"num_words":4,"start":3.04,"end":4.18},{"sentences":[{"text":"Very, very 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The customer is frustrated because the agent is not responding to their emails and they are trying to expedite the process. The customer requests that the agent drop a text message and WhatsApp details to the inspector. The customer also asks the agent to reach out to the inspector before they decide which options to use."},"intents":{"segments":[{"text":"I needed a couple of part numbers off off off your mate. What was his name?","start_word":86,"end_word":101,"intents":[{"intent":"Provide part numbers and assistance with gear order","confidence_score":6.859048e-7}]},{"text":"Like, I'll give it to you basically for nothing. Just at least we can buy it as a wholesaler. But he hasn't got back to me. I tried to call him this morning, and I just kind of hung up. So I'm not sure what's going on.","start_word":295,"end_word":341,"intents":[{"intent":"Discuss logistics and communication","confidence_score":0.000024111108}]},{"text":"The inspector needs to tell him exactly what what would be the best thing, so he might be Yeah.","start_word":721,"end_word":739,"intents":[{"intent":"Contact inspector","confidence_score":0.014226318}]},{"text":"let me please drop me that information on the WhatsApp, and let me reach out to an inspector before Okay.","start_word":1061,"end_word":1080,"intents":[{"intent":"Request information","confidence_score":0.046781074}]}]},"sentiments":{"segments":[{"text":"Good, man.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4311409890651703},{"text":"How are you? Not bad, mate. Yourself?","start_word":2,"end_word":8,"sentiment":"neutral","sentiment_score":0.254343181848526},{"text":"Very, very well. Thanks.","start_word":9,"end_word":12,"sentiment":"positive","sentiment_score":0.5556139349937439},{"text":"How was your weekend? Better trouble? Never out of trouble, man. Always something on. I know. I know, mate. You and me both.","start_word":13,"end_word":35,"sentiment":"neutral","sentiment_score":0.10676578432321548},{"text":"Otherwise, all good. That's good. That's good. I'm glad.","start_word":36,"end_word":44,"sentiment":"positive","sentiment_score":0.5637739300727844},{"text":"Just grabbing a quick coffee and then back into it. I'm trying to look at what's going on with your stuff because it was kind of quite niche. The gear was quite niche, and we we tracked most of it down. I needed a couple of part numbers off off off your mate. What was his name? Jay Jason. Jaycee. Yeah. Yeah. But he hasn't got back to me. I know last minute I don't know if he's a little bit upset. I I kinda got I don't know. Because it was a bit of a back and forth motion between there was no other choice because there was other variables. It wasn't as straightforward as a particular cable. It was one cable coming three different variants, and one was fire rated, one wasn't. There was three, four different options. So I don't think he realized that either until we gave him the options. Because when we go order it from the supplier, they're like, well, there's four different options. What do you want? Let me go back to him. And then he was after an enclosure. I needed the the enclosure parts. But he I said to him, look. Go go to this place. He was already going there anyway. Get the part number when you're there, which he he needed to see it and touch it. And then when he had it, he'll give it to me, and then I'll order it from them. And then got it. Like, I'll give it to you basically for nothing. Just at least we can buy it as a wholesaler.","start_word":45,"end_word":313,"sentiment":"neutral","sentiment_score":-0.042056183860426054},{"text":"But he hasn't got back to me.","start_word":314,"end_word":320,"sentiment":"negative","sentiment_score":-0.4152373969554901},{"text":"I tried to call him this morning, and I just kind of hung up.","start_word":321,"end_word":334,"sentiment":"neutral","sentiment_score":-0.31953075528144836},{"text":"So I'm not sure what's going on.","start_word":335,"end_word":341,"sentiment":"negative","sentiment_score":-0.3794562816619873},{"text":"So I thought I'd just give you the the No. heads No. He up must be on the road. No. No. He must and be on okay. the road. Can you do Okay. me a favor? Can you can you drop a text? And, I did like, already. we, yeah, we are working basically, take it in this way. We are working seven to six days a week right Yep. now. Yep. Okay. So even yesterday, he was working day day before he worked on Saturday as well. So we're trying to expedite the process and, Okay. you know, there's a big job which is basically just sitting there because we can't get ahead on something. So he might have missed I've or he might have forgotten or he might have, you know, whatever x by that. So what I'm gonna do is, can you drop what is it? Wait. look. I've already called him. I text him. I said, look. I'm trying to call you. Couldn't get through. Just Just wanna in relation make sure to that the I'm. above. I know you're busy. Just give me a call when you get a free second. Hasn't replied. I mean, you look. Last week, he was very responsive.","start_word":342,"end_word":549,"sentiment":"neutral","sentiment_score":-0.0547403059899807},{"text":"That's fine.","start_word":550,"end_word":551,"sentiment":"positive","sentiment_score":0.4389736354351044},{"text":"Just rather than do separate orders, I just wanna do one. Mhmm.","start_word":552,"end_word":563,"sentiment":"neutral","sentiment_score":-0.0070492890663445},{"text":"But, unfortunately, this one, it's it wasn't as straightforward because it's a different it's different comp there's different types for one thing.","start_word":564,"end_word":585,"sentiment":"negative","sentiment_score":-0.3853493928909302},{"text":"And and, No. unless we know exactly what it is.","start_word":586,"end_word":595,"sentiment":"neutral","sentiment_score":-0.26901307702064514},{"text":"And, you know, that we don't wanna order and it's it's chances are it's it's gonna be a mistake. So we don't I wanna try and avoid that happening.","start_word":596,"end_word":624,"sentiment":"negative","sentiment_score":-0.4030439853668213},{"text":"That's already No.","start_word":625,"end_word":627,"sentiment":"neutral","sentiment_score":-0.06683728843927383},{"text":"Oh, taking my long 200 enough for you, though. is doing good. 200%.","start_word":628,"end_word":640,"sentiment":"positive","sentiment_score":0.452869713306427},{"text":"Hey. Can you drop me my text message is not coming through for some reason. Can you drop me a WhatsApp message on that, and I'll get onto it straight away? You want me to drop you a WhatsApp? WhatsApp. Yeah. Yeah. Just drop me a WhatsApp Yeah. with the details that you asked for, and I'll chat to him. Probably second thing he might be waiting for, he might he might have asked the same thing to the inspector. The inspector needs to tell him exactly what what would be the best thing, so he might be Yeah. waiting There for you the go. inspector as well. Yeah. Yeah. No. That's that's fine. Did did you call him on the on it was, like, Friday late late Friday? Yeah. Yeah. And I spoke with him late. I stayed back at the office, which is fine, and we had a chat, but then he goes, look, leave it with me. He was on he was on his way to another wholesaler, which he needed to see the enclosure himself. He goes, I don't wanna give you any details because I need to touch it. But then I got a bit late to look. It it was kinda it didn't got after hours, and I get it. It was a weekend. So, basically, there's just a quick follow-up this morning. I think I needed he wanted to get some 50 mil STI high temp single course.","start_word":641,"end_word":885,"sentiment":"neutral","sentiment_score":-0.04135158682356076},{"text":"It'd be quite nice.","start_word":886,"end_word":889,"sentiment":"positive","sentiment_score":0.583958625793457},{"text":"He wanted, like, only he only wanted 15 meters of it, but it comes in three different variants. Because he wanted another another another the other wire that the the big one that was 40 meters far rated. I'm assuming that he wants it far rated, but I don't wanna assume because there's another one that's basically not far rated. And it's called a one ten SDI, which quite rare. But it's possible, but it's it's just they they came back to me with these three options. And when they said what did you want it, which one of the three?","start_word":890,"end_word":990,"sentiment":"neutral","sentiment_score":-0.01399565115571022},{"text":"I thought, fuck.","start_word":991,"end_word":993,"sentiment":"negative","sentiment_score":-0.3744410872459411},{"text":"I don't know which one. I don't know what he wants. I don't know which one he wants. Why did he give me three options even though one was enough? That let's see. That's the thing. When you have multiple ops well, what it's it's it's a it's a yeah. It's a different job. It's a different level of job. So Yeah. I let can me imagine. let me please drop me that information on the WhatsApp, and let me reach out to an inspector before Okay. he basically trying to figure it out, and I'll Okay. try and come back to you as soon as possible. Alright? Easy. No no worries.","start_word":994,"end_word":1105,"sentiment":"neutral","sentiment_score":-0.06624770909547806},{"text":"Thanks, I can man. do that Thank for you you, so brother. much for your help, man.","start_word":1106,"end_word":1122,"sentiment":"positive","sentiment_score":0.4323107302188874},{"text":"No. That's Thank you easy, so man.","start_word":1123,"end_word":1129,"sentiment":"neutral","sentiment_score":0.29617470502853394},{"text":"much.","start_word":1130,"end_word":1130,"sentiment":"positive","sentiment_score":0.3628731966018677},{"text":"Easy. Do what we can.","start_word":1131,"end_word":1135,"sentiment":"neutral","sentiment_score":0.31896814703941345},{"text":"Thanks, bro.","start_word":1136,"end_word":1137,"sentiment":"positive","sentiment_score":0.4059560000896454},{"text":"No problem.","start_word":1138,"end_word":1139,"sentiment":"neutral","sentiment_score":0.27103206515312195},{"text":"Thanks, Cheers, bro. man.","start_word":1140,"end_word":1143,"sentiment":"positive","sentiment_score":0.7397663593292236},{"text":"Bye. Bye. Bye. Bye bye. Bye.","start_word":1144,"end_word":1149,"sentiment":"neutral","sentiment_score":0.203402042388916}],"average":{"sentiment":"neutral","sentiment_score":-0.02779542390290681}}}}