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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. I see. May I know your full name, please, for me to check your account? Okay. May I know the reason for the cancellation?\n\nAnd you don't you don't want to bring the Ertos service to the new address? We can check it if it's available. Okay. I see. Is it okay if I put you on hold?\n\nLet me just check your account. Okay. Yeah. Okay. Hang on.\n\nLet me just review it. Hello, Yushi? Yes. Thank you for waiting. So after confirming with the accounts department, yes, we can proceed with the cancellation.\n\nMay I know the effective date that you want since there's no outstanding balance? Okay. So we're going to cancel it shortly. Then our accounts department then will send you an email confirmation regarding this. Okay then.\n\nThank you so much. Bye. Yeah. 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Hi. Since I'm just looking to, like, a new apartment now, I was wondering, can I just cancel the service at a moment? Yep. L y u s h I, and my surname is c h o u. I moved to new apartments. Because my roommate has already booked the the the Internet. It's not a it's not a brand new apartment. It's like I'm sharing a room with my one of my friends. Yeah. What should I what should I get? Okay. Sure. Yeah. Just right now. Mhmm. Yeah. Sure. Yeah. Thank you. Bye. 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Hi. Since I'm just looking to, like, a new apartment now, I was wondering, can I just cancel the service at a moment? Yep. L y u s h I, and my surname is c h o u.\n\nI moved to new apartments. Because my roommate has already booked the the the Internet. It's not a it's not a brand new apartment. It's like I'm sharing a room with my one of my friends. Yeah.\n\nWhat should I what should I get? Okay. Sure. Yeah. Just right now.\n\nMhmm. Yeah. Sure. Yeah. Thank you.\n\nBye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi.\n\nChannel 0: Mhmm.\n\nChannel 1: Hi. Since I'm just looking to, like, a new apartment now, I was wondering, can I just cancel the service at a moment?\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Yep. L y u s h I, and my surname is c h o u.\n\nChannel 0: Okay. May I know the reason for the cancellation?\n\nChannel 1: I moved to new apartments.\n\nChannel 0: And you don't you don't want to bring the Ertos service to the new address? We can check it if it's available.\n\nChannel 1: Because my roommate has already booked the the the Internet. It's not a it's not a brand new apartment. It's like I'm sharing a room with my one of my friends.\n\nChannel 0: Okay. I see. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yeah. What should I what should\n\nChannel 0: Okay.\n\nChannel 1: I get?\n\nChannel 0: Yeah. Okay. Hang on. Let me just review it.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Hello, Yushi? Yes. Thank you for waiting. So after confirming with the accounts department, yes, we can proceed with the cancellation. May I know the effective date that you want since there's no outstanding balance?\n\nChannel 1: Yeah. Just right now.\n\nChannel 0: Okay. So we're going to cancel it shortly. Then our\n\nChannel 1: Mhmm.\n\nChannel 0: accounts department then will send you an email confirmation regarding this.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay then. Thank you so much. Bye.\n\nChannel 1: Yeah. Thank you. Bye.\n\nChannel 0: Yeah. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.16452863812446594},{"text":"Good morning.","start":2.08,"end":2.8,"sentiment":"positive","sentiment_score":0.399374321103096},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.3301449545792171},{"text":"How can I assist you 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address?","start":37.239998,"end":41.56,"sentiment":"neutral","sentiment_score":-0.15240462273359298},{"text":"We can check it if it's available.","start":41.56,"end":43.5,"sentiment":"neutral","sentiment_score":-0.059507042701755254}],"sentiment":"neutral","sentiment_score":-0.1228463018143719,"channel":0,"num_words":22,"start":37.239998,"end":43.5},{"sentences":[{"text":"Because my roommate has already booked the the the Internet.","start":44.425,"end":48.844997,"sentiment":"neutral","sentiment_score":-0.27027479112148284},{"text":"It's not a it's not a brand new apartment.","start":49.065,"end":50.985,"sentiment":"neutral","sentiment_score":-0.30707578195465934},{"text":"It's like I'm sharing a room with my one of my 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waiting.","start":356.805,"end":357.865,"sentiment":"neutral","sentiment_score":0.2902047857642174},{"text":"So after confirming with the accounts department, yes, we can proceed with the cancellation.","start":358.085,"end":365.225,"sentiment":"neutral","sentiment_score":0.18503853678703308},{"text":"May I know the effective date that you want since there's no outstanding balance?","start":365.925,"end":371.12,"sentiment":"neutral","sentiment_score":0.034323478383677344}],"sentiment":"neutral","sentiment_score":0.12846383899450303,"channel":0,"num_words":35,"start":353.925,"end":371.12},{"sentences":[{"text":"Yeah.","start":372.23502,"end":372.39502,"sentiment":"neutral","sentiment_score":0.0008163340389728546},{"text":"Just right 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will send you an email confirmation regarding this.","start":380.06,"end":384.375,"sentiment":"neutral","sentiment_score":0.036157213151454926}],"sentiment":"neutral","sentiment_score":0.036157213151454926,"channel":0,"num_words":11,"start":380.06,"end":384.375},{"sentences":[{"text":"Yeah.","start":385.11,"end":385.35,"sentiment":"neutral","sentiment_score":0.08328908681869507},{"text":"Sure.","start":385.35,"end":385.85,"sentiment":"neutral","sentiment_score":0.12638793885707855}],"sentiment":"neutral","sentiment_score":0.10483851283788681,"channel":1,"num_words":2,"start":385.11,"end":385.85},{"sentences":[{"text":"Okay then.","start":386.295,"end":387.115,"sentiment":"neutral","sentiment_score":0.19884897023439407},{"text":"Thank you so much.","start":387.335,"end":388.475,"sentiment":"positive","sentiment_score":0.48787248134613037},{"text":"Bye.","start":388.855,"end":389.355,"sentiment":"neutral","sentiment_score":0.27370110154151917}],"sentiment":"positive","sentiment_score":0.37469842391354696,"channel":0,"num_words":7,"start":386.295,"end":389.355},{"sentences":[{"text":"Yeah.","start":389.66998,"end":389.91,"sentiment":"neutral","sentiment_score":0.2323419749736786},{"text":"Thank you.","start":389.91,"end":390.38998,"sentiment":"positive","sentiment_score":0.37955668568611145},{"text":"Bye.","start":390.38998,"end":390.88998,"sentiment":"neutral","sentiment_score":0.2815133035182953}],"sentiment":"neutral","sentiment_score":0.3182421624660492,"channel":1,"num_words":4,"start":389.66998,"end":390.88998},{"sentences":[{"text":"Yeah.","start":391.255,"end":391.575,"sentiment":"positive","sentiment_score":0.3662105202674866},{"text":"Have a great 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The representative, named Maureen, asks for the customer's name and account information to check their account and confirms that they can cancel the service. The representative then checks the account and confirms that they can cancel the service and send an email confirmation to the customer."},"intents":{"segments":[{"text":"Since I'm just looking to, like, a new apartment now, I was wondering, can I just cancel the service at a moment? Okay.","start_word":19,"end_word":41,"intents":[{"intent":"Cancel service","confidence_score":0.30289024}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16452863812446594},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.35007280111312866},{"text":"Hi. Mhmm. Hi. Since I'm just looking to, like, a new apartment now, I was wondering, can I just cancel the service at a moment? Okay. I see. May I know your full name, please, for me to check your account? Yep. L y u s h I, and my surname is c h o u. Okay. May I know the reason for the cancellation? I moved to new apartments. And you don't you don't want to bring the Ertos service to the new address? We can check it if it's available. Because my roommate has already booked the the the Internet. It's not a it's not a brand new apartment. It's like I'm sharing a room with my one of my friends. Okay. I see. Is it okay if I put you on hold? Let me just check your account. Yeah. What should I what should Okay. I get? Yeah. Okay. Hang on. Let me just review it. Okay. Sure. Hello, Yushi? Yes. Thank you for waiting. So after confirming with the accounts department, yes, we can proceed with the cancellation. May I know the effective date that you want since there's no outstanding balance? Yeah. Just right now. Okay. So we're going to cancel it shortly. Then our Mhmm. accounts department then will send you an email confirmation regarding this. Yeah. Sure. Okay then.","start_word":16,"end_word":241,"sentiment":"neutral","sentiment_score":-0.04776440933346749},{"text":"Thank you so much.","start_word":242,"end_word":245,"sentiment":"positive","sentiment_score":0.4821417033672333},{"text":"Bye. Yeah.","start_word":246,"end_word":247,"sentiment":"neutral","sentiment_score":0.25715744495391846},{"text":"Thank you.","start_word":248,"end_word":249,"sentiment":"positive","sentiment_score":0.37270957231521606},{"text":"Bye.","start_word":250,"end_word":250,"sentiment":"neutral","sentiment_score":0.2815133035182953},{"text":"Yeah. Have a great day.","start_word":251,"end_word":255,"sentiment":"positive","sentiment_score":0.5257015824317932},{"text":"You too.","start_word":256,"end_word":257,"sentiment":"neutral","sentiment_score":0.23820611834526065}],"average":{"sentiment":"neutral","sentiment_score":0.006860459292376483}}}}