{"metadata":{"transaction_key":"deprecated","request_id":"019facfe-04f2-7673-8565-61eee3fa3276","sha256":"faa68b02df2a1cf01aab9a7a6d803e1e0b0e8a0962eca47b7583dcf1c5717cc3","created":"2026-07-29T08:29:17.510Z","duration":17.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good evening. This is Maureen from Ertol tech support. Am I speaking with Hassan? Hello?","confidence":0.99609375,"words":[{"word":"hello","start":1.92,"end":2.42,"confidence":0.83032227,"punctuated_word":"Hello.","sentiment":"positive","sentiment_score":0.4979233145713806},{"word":"good","start":3.12,"end":3.36,"confidence":0.91748047,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.8406192660331726},{"word":"evening","start":3.36,"end":3.84,"confidence":0.99560547,"punctuated_word":"evening.","sentiment":"positive","sentiment_score":0.6707596778869629},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.366747111082077},{"word":"is","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26949048042297363},{"word":"maureen","start":4.24,"end":4.56,"confidence":0.94262695,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.4536510407924652},{"word":"from","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.46180957555770874},{"word":"ertol","start":4.88,"end":5.2799997,"confidence":0.48160806,"punctuated_word":"Ertol","sentiment":"neutral","sentiment_score":0.32327407598495483},{"word":"tech","start":5.2799997,"end":5.52,"confidence":0.9707031,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4144517183303833},{"word":"support","start":5.52,"end":6.02,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2860790491104126},{"word":"am","start":6.48,"end":6.7999997,"confidence":0.99609375,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0246894434094429},{"word":"i","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03720179945230484},{"word":"speaking","start":6.8799996,"end":7.2,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.008663468062877655},{"word":"with","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03039872646331787},{"word":"hassan","start":7.44,"end":7.94,"confidence":0.5372925,"punctuated_word":"Hassan?","sentiment":"neutral","sentiment_score":0.08512008190155029},{"word":"hello","start":10.872875,"end":11.372875,"confidence":0.9902344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0005821095546707511}],"paragraphs":{"transcript":"\nHello. Good evening. This is Maureen from Ertol tech support. Am I speaking with Hassan? Hello?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"positive","sentiment_score":0.4979233145713806},{"text":"Good evening.","start":3.12,"end":3.84,"sentiment":"positive","sentiment_score":0.7556894719600677},{"text":"This is Maureen from Ertol tech support.","start":3.84,"end":6.02,"sentiment":"positive","sentiment_score":0.3679290073258536},{"text":"Am I speaking with Hassan?","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.03374931663274765},{"text":"Hello?","start":10.872875,"end":11.372875,"sentiment":"neutral","sentiment_score":0.0005821095546707511}],"sentiment":"neutral","sentiment_score":0.2971333751556813,"num_words":16,"start":1.92,"end":11.372875}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good evening. This is Maureen from Ertol tech support. Am I speaking with Hassan? Hello?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"positive","sentiment_score":0.4979233145713806},{"text":"Good evening.","start":3.12,"end":3.84,"sentiment":"positive","sentiment_score":0.7556894719600677},{"text":"This is Maureen from Ertol tech support.","start":3.84,"end":6.02,"sentiment":"positive","sentiment_score":0.3679290073258536},{"text":"Am I speaking with Hassan?","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.03374931663274765},{"text":"Hello?","start":10.872875,"end":11.372875,"sentiment":"neutral","sentiment_score":0.0005821095546707511}],"sentiment":"neutral","sentiment_score":0.2971333751556813,"channel":0,"num_words":16,"start":1.92,"end":11.372875}]},"summary":{"result":"success","short":"Hello. Good evening. This is Maureen from Ertol tech support. Am I speaking with Hassan? Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":15,"end_word":15,"intents":[{"intent":"Check status","confidence_score":0.00055783155}]}]},"sentiments":{"segments":[{"text":"Hello. Good evening. This is Maureen from Ertol tech support.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.4466716349124909},{"text":"Am I speaking with Hassan? Hello?","start_word":10,"end_word":15,"sentiment":"neutral","sentiment_score":0.04331740364432335}],"average":{"sentiment":"neutral","sentiment_score":0.2972811946162471}}}}