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So upon the back end team has informed us that the Gear IP location issue has not been resolved, but there's still some customer who was unable to access some of the website and application. And have you run some speed test? Mhmm. Okay. I see. So as of the moment, mister, investigating why some website may still be blocked or experiencing access issue, our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. So as of the moment, we still do not have an estimated time of restoration for this. For Yeah. Yeah. So regarding the your payment, actually, once this issue is resolved, we're going to give you a discount or, like, refund for the days that you do not have the Internet connection. Yeah. So, actually, our target date for our the restoration of this is until tomorrow, but it's still not guaranteed because we don't want to set the timeline because it might not be work again. We want Yeah. Actually, because we do not have as we still don't know the issue also why this happened after the upgrade. Yeah. Actually, I cannot give you an estimated time for the restoration as of the moment. Yeah. Sorry for the inconvenience. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYeah. Mhmm. Okay. I see. May I know your name, please, for me to check your account?\n\nOkay. So upon the back end team has informed us that the Gear IP location issue has not been resolved, but there's still some customer who was unable to access some of the website and application. And have you run some speed test? Mhmm. Okay.\n\nI see. So as of the moment, mister, investigating why some website may still be blocked or experiencing access issue, our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. So as of the moment, we still do not have an estimated time of restoration for this. For Yeah. Yeah.\n\nSo regarding the your payment, actually, once this issue is resolved, we're going to give you a discount or, like, refund for the days that you do not have the Internet connection. Yeah. So, actually, our target date for our the restoration of this is until tomorrow, but it's still not guaranteed because we don't want to set the timeline because it might not be work again. We want Yeah. Actually, because we do not have as we still don't know the issue also why this happened after the upgrade.\n\nYeah. Actually, I cannot give you an estimated time for the restoration as of the moment. Yeah. Sorry for the inconvenience. 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it might not be work again.","start":157.94499,"end":174.10999,"sentiment":"neutral","sentiment_score":-0.2969406146337004},{"text":"We want Yeah.","start":177.03499,"end":183.595,"sentiment":"neutral","sentiment_score":-0.13825520873069763},{"text":"Actually, because we do not have as we still don't know the issue also why this happened after the upgrade.","start":183.595,"end":192.39,"sentiment":"neutral","sentiment_score":-0.13557946868240833}],"sentiment":"neutral","sentiment_score":-0.17644391256488032,"num_words":90,"start":127.165,"end":192.39},{"sentences":[{"text":"Yeah.","start":202.02501,"end":202.18501,"sentiment":"neutral","sentiment_score":-0.09529317915439606},{"text":"Actually, I cannot give you an estimated time for the restoration as of the moment.","start":202.18501,"end":206.52501,"sentiment":"negative","sentiment_score":-0.34255417188008624},{"text":"Yeah.","start":210.90501,"end":211.225,"sentiment":"neutral","sentiment_score":-0.20608258247375488},{"text":"Sorry for the inconvenience.","start":211.225,"end":212.52501,"sentiment":"negative","sentiment_score":-0.5466799288988113},{"text":"This is mhmm.","start":214.02501,"end":215.16501,"sentiment":"neutral","sentiment_score":-0.13149837404489517}],"sentiment":"negative","sentiment_score":-0.334204299064974,"num_words":24,"start":202.02501,"end":215.16501}]}}]},{"alternatives":[{"transcript":"Hey. How are you doing? I know recently we've had this Geo IP issue, and it's still, like even though we've been told it's been fixed, it certainly hasn't for me. I'm still having issues with it. And the last person I talked to said they were gonna talk to their whoever, their engineering or or whoever. And no one's gotten back to me, and I'm still having this issue. So I really need it sorted out. Kieran Ellison. Yeah. Look. I've done the speed test, and it says Australia. But I just checked my Disney account, and it said that it logged in in Seattle, not in Australia. And my Prime Video app, I've rung up Prime because I got told you guys fixed the problem. I rung up Prime because my Prime app was still in America, and they were saying because it's showing that you've logged in in America. So at very minimum for those two apps, I'm still getting logged in in America. Well, so why am I still paying for Internet? And so what you still can't give me any date as to when I'll be able to watch the shit I wanna watch again. It's just up in the air still. Is it even though I've been told on multiple occasions it was fixed? Right. So, basically, what you're telling me is there's nothing we can do, and I'm just gonna sit here and wait. Okay. Sweet. Perfect. I guess I just don't yeah. Right up. No worries. And that's that's all the information you can give me that you just don't know. Alright. Thanks. If you can't do anything, you can't do anything. Alright. 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And so what you still can't give me any date as to when I'll be able to watch the shit I wanna watch again. It's just up in the air still. Is it even though I've been told on multiple occasions it was fixed? Right.\n\nSo, basically, what you're telling me is there's nothing we can do, and I'm just gonna sit here and wait. Okay. Sweet. Perfect. I guess I just don't yeah.\n\nRight up. No worries. And that's that's all the information you can give me that you just don't know. Alright. Thanks.\n\nIf you can't do anything, you can't do anything. Alright. 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can't give me any date as to when I'll be able to watch the shit I wanna watch again.","start":142.93,"end":151.61499,"sentiment":"negative","sentiment_score":-0.36109221788744134},{"text":"It's just up in the air still.","start":151.61499,"end":153.055,"sentiment":"neutral","sentiment_score":-0.3115500935486385},{"text":"Is it even though I've been told on multiple occasions it was fixed?","start":153.055,"end":156.67499,"sentiment":"neutral","sentiment_score":-0.15275049324219042},{"text":"Right.","start":175.365,"end":175.865,"sentiment":"neutral","sentiment_score":-0.09490042179822922}],"sentiment":"neutral","sentiment_score":-0.2466143045436453,"num_words":54,"start":122.36,"end":175.865},{"sentences":[{"text":"So, basically, what you're telling me is there's nothing we can do, and I'm just gonna sit here and wait.","start":176.405,"end":181.305,"sentiment":"neutral","sentiment_score":-0.20074947252869607},{"text":"Okay.","start":190.95001,"end":191.27,"sentiment":"neutral","sentiment_score":-0.030894143506884575},{"text":"Sweet.","start":191.27,"end":191.77,"sentiment":"neutral","sentiment_score":0.09395354241132736},{"text":"Perfect.","start":193.19,"end":193.67001,"sentiment":"positive","sentiment_score":0.34829115867614746},{"text":"I guess I just don't yeah.","start":193.67001,"end":195.03,"sentiment":"neutral","sentiment_score":0.06424308692415555}],"sentiment":"neutral","sentiment_score":-0.11097173694649647,"num_words":29,"start":176.405,"end":195.03},{"sentences":[{"text":"Right up.","start":195.03,"end":195.51001,"sentiment":"neutral","sentiment_score":0.09988559782505035},{"text":"No worries.","start":195.51001,"end":196.25,"sentiment":"neutral","sentiment_score":0.043251436203718185},{"text":"And that's that's all the information you can give me that you just don't know.","start":196.39,"end":199.85,"sentiment":"neutral","sentiment_score":-0.010692020257314047},{"text":"Alright.","start":207.39499,"end":207.875,"sentiment":"neutral","sentiment_score":0.04483897238969803},{"text":"Thanks.","start":207.875,"end":208.19499,"sentiment":"neutral","sentiment_score":0.07997205853462219}],"sentiment":"neutral","sentiment_score":0.011938323577245077,"num_words":21,"start":195.03,"end":208.19499},{"sentences":[{"text":"If you can't do anything, you can't do anything.","start":208.19499,"end":210.215,"sentiment":"negative","sentiment_score":-0.6089757283528646},{"text":"Alright.","start":213.795,"end":214.275,"sentiment":"neutral","sentiment_score":-0.09151726216077805},{"text":"So yeah.","start":214.275,"end":215.185,"sentiment":"neutral","sentiment_score":-0.09138849377632141}],"sentiment":"negative","sentiment_score":-0.4795896504074335,"num_words":12,"start":208.19499,"end":215.185}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hey. How are you doing?\n\nChannel 0: Mhmm.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: know recently we've had this Geo IP issue, and it's still, like even though we've been told it's been fixed, it certainly hasn't for me. I'm still having issues with it. And the last person I talked to said they were gonna talk to their whoever, their engineering or or whoever. And no one's gotten back to me, and I'm still having this issue. So I really need it sorted out.\n\nChannel 0: Mhmm. Okay. I see. May I know your name, please, for me to check your account?\n\nChannel 1: Kieran Ellison.\n\nChannel 0: Okay. So upon the back end team has informed us that the Gear IP location issue has not been resolved, but there's still some customer who was unable to access some of the website and application. And have you run some speed test?\n\nChannel 1: Yeah. Look. I've\n\nChannel 0: Mhmm.\n\nChannel 1: done the speed test, and it says Australia. But I just checked my Disney account, and it said that it logged in in Seattle, not in Australia. And my Prime Video app, I've rung up Prime because I got told you guys fixed the problem. I rung up Prime because my Prime app was still in America, and they were saying because it's showing that you've logged in in America. So at very minimum for those two apps, I'm still getting logged in in America.\n\nChannel 0: Okay. I see. So as of the moment, mister, investigating why some website may still be blocked or experiencing access issue, our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. So as of the moment, we still do not have an estimated time of restoration for this.\n\nChannel 1: Well, so why\n\nChannel 0: For\n\nChannel 1: am I\n\nChannel 0: Yeah.\n\nChannel 1: still paying for Internet?\n\nChannel 0: Yeah. So regarding the your payment, actually, once this issue is resolved, we're going to give you a discount or, like, refund for the days that you do not have the Internet connection.\n\nChannel 1: And so what you still can't give me any date as to when I'll be able to watch the shit I wanna watch again. It's just up in the air still. Is it even though I've been told on multiple occasions it was fixed?\n\nChannel 0: Yeah. So, actually, our target date for our the restoration of this is until tomorrow, but it's still not guaranteed because we don't want to set the timeline because it might not be work again.\n\nChannel 1: Right. So, basically,\n\nChannel 0: We\n\nChannel 1: what you're\n\nChannel 0: want\n\nChannel 1: telling me is there's nothing we can do, and I'm just gonna sit here and wait.\n\nChannel 0: Yeah. Actually, because we do not have as we still don't know the issue also why this happened\n\nChannel 1: Okay. Sweet.\n\nChannel 0: after the upgrade.\n\nChannel 1: Perfect. I guess I just don't yeah. Right up. No worries. And that's that's all the information you can give me that you just don't know.\n\nChannel 0: Yeah. Actually, I cannot give you an estimated time for the restoration as of the moment.\n\nChannel 1: Alright. Thanks. If you can't do anything, you can't do anything.\n\nChannel 0: Yeah. Sorry for the inconvenience.\n\nChannel 1: Alright.\n\nChannel 0: This is\n\nChannel 1: So\n\nChannel 0: mhmm.\n\nChannel 1: yeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.15443816781044006},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.3681974709033966},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.62,"sentiment":"positive","sentiment_score":0.33707861389432636},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.36016222834587097}],"sentiment":"positive","sentiment_score":0.33820979855954647,"channel":0,"num_words":16,"start":0.39999998,"end":7.22},{"sentences":[{"text":"Hey.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.16607867181301117},{"text":"How are you 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though we've been told it's been fixed, it certainly hasn't for me.","start":11.84,"end":20.395,"sentiment":"neutral","sentiment_score":-0.2733515155315399},{"text":"I'm still having issues with it.","start":20.535,"end":22.475,"sentiment":"negative","sentiment_score":-0.4543589899937312},{"text":"And the last person I talked to said they were gonna talk to their whoever, their engineering or or whoever.","start":23.015,"end":29.880001,"sentiment":"negative","sentiment_score":-0.38508869260549544},{"text":"And no one's gotten back to me, and I'm still having this issue.","start":30.1,"end":33.06,"sentiment":"negative","sentiment_score":-0.510173146541302},{"text":"So I really need it sorted 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Australia.","start":65.46,"end":67.72,"sentiment":"neutral","sentiment_score":-0.05437752068974078},{"text":"But I just checked my Disney account, and it said that it logged in in Seattle, not in Australia.","start":68.1,"end":77.405,"sentiment":"neutral","sentiment_score":-0.1604038292640134},{"text":"And my Prime Video app, I've rung up Prime because I got told you guys fixed the problem.","start":77.545,"end":84.045,"sentiment":"neutral","sentiment_score":-0.15435485127899382},{"text":"I rung up Prime because my Prime app was still in America, and they were saying because it's showing that you've logged in in America.","start":84.265,"end":91.39,"sentiment":"neutral","sentiment_score":-0.17620146811008452},{"text":"So at very minimum for those two apps, I'm still getting logged in in 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Internet connection.","start":127.165,"end":141.92,"sentiment":"neutral","sentiment_score":-0.07845188089413568}],"sentiment":"neutral","sentiment_score":-0.0766958969673424,"channel":0,"num_words":33,"start":126.925,"end":141.92},{"sentences":[{"text":"And so what you still can't give me any date as to when I'll be able to watch the shit I wanna watch again.","start":142.93,"end":151.61499,"sentiment":"negative","sentiment_score":-0.36109221788744134},{"text":"It's just up in the air still.","start":151.61499,"end":153.055,"sentiment":"neutral","sentiment_score":-0.3115500935486385},{"text":"Is it even though I've been told on multiple occasions it was 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nothing we can do, and I'm just gonna sit here and wait.","start":177.365,"end":181.305,"sentiment":"neutral","sentiment_score":-0.21711749956011772}],"sentiment":"neutral","sentiment_score":-0.21711749956011772,"channel":1,"num_words":16,"start":177.365,"end":181.305},{"sentences":[{"text":"Yeah.","start":183.275,"end":183.595,"sentiment":"neutral","sentiment_score":-0.08979041874408722},{"text":"Actually, because we do not have as we still don't know the issue also why this 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calls Airtel tech support to report an issue with their Geo IP. The customer has been unable to access certain websites and applications, and their bill is still showing as being in America. The customer is told that the issue will be resolved by the end of the day, but there is no guarantee of a restoration. The customer is advised to wait until tomorrow to see if they can access their internet again."},"intents":{"segments":[{"text":"I know recently we've had this Geo IP issue, and it's still, like even though we've been told it's been fixed, it certainly hasn't for me. I'm still having issues with it.","start_word":23,"end_word":54,"intents":[{"intent":"Fix gi location issue","confidence_score":0.000003122313}]},{"text":"So as of the moment, we still do not have an estimated time of restoration for this.","start_word":287,"end_word":303,"intents":[{"intent":"Request restoration time","confidence_score":0.04646894}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15443816781044006},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3489285409450531},{"text":"Hey. How are you doing? Mhmm. Yeah. I know recently we've had this Geo IP issue, and it's still, like even though we've been told it's been fixed, it certainly hasn't for me.","start_word":16,"end_word":48,"sentiment":"neutral","sentiment_score":-0.18931353092193604},{"text":"I'm still having issues with it. And the last person I talked to said they were gonna talk to their whoever, their engineering or or whoever. And no one's gotten back to me, and I'm still having this issue. So I really need it sorted out.","start_word":49,"end_word":94,"sentiment":"negative","sentiment_score":-0.45475590229034424},{"text":"Mhmm. Okay. I see. May I know your name, please, for me to check your account? Kieran Ellison. Okay. So upon the back end team has informed us that the Gear IP location issue has not been resolved, but there's still some customer who was unable to access some of the website and application. And have you run some speed test? Yeah. Look. I've Mhmm. done the speed test, and it says Australia. But I just checked my Disney account, and it said that it logged in in Seattle, not in Australia. And my Prime Video app, I've rung up Prime because I got told you guys fixed the problem. I rung up Prime because my Prime app was still in America, and they were saying because it's showing that you've logged in in America. So at very minimum for those two apps, I'm still getting logged in in America. Okay. I see. So as of the moment, mister, investigating why some website may still be blocked or experiencing access issue, our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. So as of the moment, we still do not have an estimated time of restoration for this. Well, so why For am I Yeah. still paying for Internet? Yeah. So regarding the your payment, actually, once this issue is resolved, we're going to give you a discount or, like, refund for the days that you do not have the Internet connection.","start_word":95,"end_word":347,"sentiment":"neutral","sentiment_score":-0.11583361359453012},{"text":"And so what you still can't give me any date as to when I'll be able to watch the shit I wanna watch again.","start_word":348,"end_word":371,"sentiment":"negative","sentiment_score":-0.3688881993293762},{"text":"It's just up in the air still. Is it even though I've been told on multiple occasions it was fixed? Yeah. So, actually, our target date for our the restoration of this is until tomorrow, but it's still not guaranteed because we don't want to set the timeline because it might not be work again. Right. So, basically, We what you're want telling me is there's nothing we can do, and I'm just gonna sit here and wait. Yeah. Actually, because we do not have as we still don't know the issue also why this happened Okay. Sweet. after the upgrade.","start_word":372,"end_word":472,"sentiment":"neutral","sentiment_score":-0.20823417603969577},{"text":"Perfect.","start_word":473,"end_word":473,"sentiment":"positive","sentiment_score":0.34829115867614746},{"text":"I guess I just don't yeah. Right up. No worries. And that's that's all the information you can give me that you just don't know. Yeah.","start_word":474,"end_word":499,"sentiment":"neutral","sentiment_score":0.013903893530368803},{"text":"Actually, I cannot give you an estimated time for the restoration as of the moment.","start_word":500,"end_word":514,"sentiment":"negative","sentiment_score":-0.3344583511352539},{"text":"Alright. Thanks.","start_word":515,"end_word":516,"sentiment":"neutral","sentiment_score":0.07590168714523315},{"text":"If you can't do anything, you can't do anything.","start_word":517,"end_word":525,"sentiment":"negative","sentiment_score":-0.5897987484931946},{"text":"Yeah.","start_word":526,"end_word":526,"sentiment":"neutral","sentiment_score":-0.20608258247375488},{"text":"Sorry for the inconvenience.","start_word":527,"end_word":530,"sentiment":"negative","sentiment_score":-0.5317533016204834},{"text":"Alright. This is So mhmm. yeah.","start_word":531,"end_word":536,"sentiment":"neutral","sentiment_score":-0.08076341450214386}],"average":{"sentiment":"neutral","sentiment_score":-0.17265234822812286}}}}