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Your call has progressed in the queue. We'll be with you shortly. Good morning. Services.\n\nThis is Maureen. How may I help? Melanie? Okay. Can I just get your name, please?\n\nMary, and your contact number, please, Mary? Mhmm. 0469365151. Can I just confirm what is this in regards to, please? Okay.\n\nJust kindly hold. I'll try and transfer you through. Hold on. Thanks. Hello.\n\nMelanie speaking. Hello? Hi. No. Thank you.\n\nAppreciate the call. 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Your call has progressed in the queue. We'll be with you shortly. Good morning. Services.\n\nThis is Maureen. How may I\n\nChannel 0: Yes, dear. Good morning. I'm looking for Melanie.\n\nChannel 1: help? Melanie?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Can I just get your name, please?\n\nChannel 0: Mary\n\nChannel 1: Mary, and your contact number, please, Mary? Mhmm.\n\nChannel 0: 0469365151.\n\nChannel 1: 0469365151.\n\nChannel 0: That's correct.\n\nChannel 1: Can I just confirm what is this in regards to, please?\n\nChannel 0: Yeah. We are going to present cybersecurity with her. Is she available?\n\nChannel 1: Okay. Just kindly hold. I'll try and transfer you through. Hold\n\nChannel 0: Thank\n\nChannel 1: on.\n\nChannel 0: you.\n\nChannel 1: Thanks. Hello. Melanie speaking. Hello?\n\nChannel 0: Hi. Good morning, Melanie. Good\n\nChannel 1: Hi.\n\nChannel 0: day to you. This is Mary calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. 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Goodbye.","paragraphs":[{"sentences":[{"text":"Thanks for holding.","start":5.12,"end":6.24,"sentiment":"positive","sentiment_score":0.4647927482922872},{"text":"Your call has progressed in the queue.","start":6.24,"end":8.42,"sentiment":"positive","sentiment_score":0.35666338460786},{"text":"We'll be with you shortly.","start":8.639999,"end":9.94,"sentiment":"positive","sentiment_score":0.3636741995811462},{"text":"Good morning.","start":14.16,"end":14.9,"sentiment":"positive","sentiment_score":0.368260458111763},{"text":"Services.","start":15.434999,"end":15.934999,"sentiment":"neutral","sentiment_score":0.21140998601913452}],"sentiment":"positive","sentiment_score":0.36985132429334855,"channel":1,"num_words":18,"start":5.12,"end":15.934999},{"sentences":[{"text":"This is Maureen.","start":16.235,"end":17.035,"sentiment":"neutral","sentiment_score":0.2157460500796636},{"text":"How may 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Melanie.","start":19.935,"end":21.154999,"sentiment":"neutral","sentiment_score":0.09148417599499226}],"sentiment":"neutral","sentiment_score":0.16236089635640383,"channel":0,"num_words":8,"start":18.494999,"end":21.154999},{"sentences":[{"text":"help?","start":21.195,"end":21.695,"sentiment":"neutral","sentiment_score":0.05534581840038299},{"text":"Melanie?","start":22.395,"end":22.895,"sentiment":"neutral","sentiment_score":0.030246086418628693}],"sentiment":"neutral","sentiment_score":0.042795952409505844,"channel":1,"num_words":2,"start":21.195,"end":22.895},{"sentences":[{"text":"Yes.","start":24.415,"end":24.915,"sentiment":"neutral","sentiment_score":0.043799661099910736}],"sentiment":"neutral","sentiment_score":0.043799661099910736,"channel":0,"num_words":1,"start":24.415,"end":24.915},{"sentences":[{"text":"Okay.","start":25.515,"end":25.914999,"sentiment":"neutral","sentiment_score":0.040047891438007355},{"text":"Can I just get your name, please?","start":25.914999,"end":27.535,"sentiment":"neutral","sentiment_score":0.030288688306297575}],"sentiment":"neutral","sentiment_score":0.0315085886977613,"channel":1,"num_words":8,"start":25.515,"end":27.535},{"sentences":[{"text":"Mary","start":28.019999,"end":28.519999,"sentiment":"neutral","sentiment_score":0.020185844972729683}],"sentiment":"neutral","sentiment_score":0.020185844972729683,"channel":0,"num_words":1,"start":28.019999,"end":28.519999},{"sentences":[{"text":"Mary, and your contact number, please, Mary?","start":29.869999,"end":31.55,"sentiment":"neutral","sentiment_score":0.0202873663178512},{"text":"Mhmm.","start":31.55,"end":32.05,"sentiment":"neutral","sentiment_score":0.006259945221245289}],"sentiment":"neutral","sentiment_score":0.018533938680775464,"channel":1,"num_words":8,"start":29.869999,"end":32.05},{"sentences":[{"text":"0469365151.","start":33.059998,"end":41.079998,"sentiment":"neutral","sentiment_score":0.004971825983375311}],"sentiment":"neutral","sentiment_score":0.004971825983375311,"channel":0,"num_words":1,"start":33.059998,"end":41.079998},{"sentences":[{"text":"0469365151.","start":42.03,"end":45.375,"sentiment":"neutral","sentiment_score":0.007964595220983028}],"sentiment":"neutral","sentiment_score":0.007964595220983028,"channel":1,"num_words":1,"start":42.03,"end":45.375},{"sentences":[{"text":"That's correct.","start":45.914997,"end":46.815,"sentiment":"neutral","sentiment_score":0.08006452023983002}],"sentiment":"neutral","sentiment_score":0.08006452023983002,"channel":0,"num_words":2,"start":45.914997,"end":46.815},{"sentences":[{"text":"Can I just confirm what is this in regards to, please?","start":46.895,"end":49.715,"sentiment":"neutral","sentiment_score":0.029242901131510735}],"sentiment":"neutral","sentiment_score":0.029242901131510735,"channel":1,"num_words":11,"start":46.895,"end":49.715},{"sentences":[{"text":"Yeah.","start":49.835,"end":50.335,"sentiment":"neutral","sentiment_score":0.011261828243732452},{"text":"We are going to present cybersecurity with her.","start":50.555,"end":53.355,"sentiment":"neutral","sentiment_score":0.004020801745355129},{"text":"Is she available?","start":53.355,"end":54.175,"sentiment":"neutral","sentiment_score":-0.004859213717281818}],"sentiment":"neutral","sentiment_score":0.0024042167545606694,"channel":0,"num_words":12,"start":49.835,"end":54.175},{"sentences":[{"text":"Okay.","start":54.335,"end":54.815,"sentiment":"neutral","sentiment_score":-0.0006661508232355118},{"text":"Just kindly hold.","start":54.815,"end":55.695,"sentiment":"neutral","sentiment_score":-0.027597077811757725},{"text":"I'll try and transfer you through.","start":55.695,"end":57.155,"sentiment":"neutral","sentiment_score":-0.02057367656379938},{"text":"Hold","start":57.455,"end":57.695,"sentiment":"neutral","sentiment_score":0.0028693750500679016}],"sentiment":"neutral","sentiment_score":-0.018548188053748825,"channel":1,"num_words":11,"start":54.335,"end":57.695},{"sentences":[{"text":"Thank","start":57.66,"end":57.980003,"sentiment":"neutral","sentiment_score":0.09729386866092682}],"sentiment":"neutral","sentiment_score":0.09729386866092682,"channel":0,"num_words":1,"start":57.66,"end":57.980003},{"sentences":[{"text":"on.","start":57.695,"end":58.195,"sentiment":"neutral","sentiment_score":0.10911379009485243}],"sentiment":"neutral","sentiment_score":0.10911379009485243,"channel":1,"num_words":1,"start":57.695,"end":58.195},{"sentences":[{"text":"you.","start":57.980003,"end":58.480003,"sentiment":"neutral","sentiment_score":0.10786831378936768}],"sentiment":"neutral","sentiment_score":0.10786831378936768,"channel":0,"num_words":1,"start":57.980003,"end":58.480003},{"sentences":[{"text":"Thanks.","start":58.495,"end":58.995,"sentiment":"neutral","sentiment_score":0.15213643014431},{"text":"Hello.","start":78.295006,"end":78.615005,"sentiment":"neutral","sentiment_score":0.04211275279521942},{"text":"Melanie speaking.","start":78.615005,"end":79.515,"sentiment":"neutral","sentiment_score":0.04033434018492699},{"text":"Hello?","start":81.815,"end":82.315,"sentiment":"neutral","sentiment_score":0.02834464982151985}],"sentiment":"neutral","sentiment_score":0.060652502626180646,"channel":1,"num_words":5,"start":58.495,"end":82.315},{"sentences":[{"text":"Hi.","start":84.91,"end":85.15,"sentiment":"neutral","sentiment_score":0.0946226716041565},{"text":"Good morning, Melanie.","start":85.15,"end":86.37,"sentiment":"neutral","sentiment_score":0.17902217308680216},{"text":"Good","start":87.95,"end":88.19,"sentiment":"neutral","sentiment_score":0.2310696542263031}],"sentiment":"neutral","sentiment_score":0.1725517690181732,"channel":0,"num_words":5,"start":84.91,"end":88.19},{"sentences":[{"text":"Hi.","start":87.975006,"end":88.475006,"sentiment":"neutral","sentiment_score":0.25208669900894165}],"sentiment":"neutral","sentiment_score":0.25208669900894165,"channel":1,"num_words":1,"start":87.975006,"end":88.475006},{"sentences":[{"text":"day to you.","start":88.19,"end":88.75,"sentiment":"neutral","sentiment_score":0.23267758886019388},{"text":"This is Mary calling from Vigilance AI.","start":88.75,"end":92.61,"sentiment":"neutral","sentiment_score":0.16534041506903513},{"text":"We are a cybersecurity company that runs an AI powered MDR platform.","start":94.19,"end":100.13,"sentiment":"neutral","sentiment_score":0.18004447097579637},{"text":"Reason we call you, Melanie, because our CTO would love to have a quick demo just to introduce about our company.","start":101.435005,"end":107.935005,"sentiment":"neutral","sentiment_score":0.29378232005096616},{"text":"And we're just hoping you do have an open schedule looking at on the September 15.","start":108.635,"end":114.335,"sentiment":"neutral","sentiment_score":0.15606883354485035}],"sentiment":"neutral","sentiment_score":0.214957277653581,"channel":0,"num_words":59,"start":88.19,"end":114.335},{"sentences":[{"text":"Would you be available?","start":114.395004,"end":115.535,"sentiment":"neutral","sentiment_score":0.0440157875418663}],"sentiment":"neutral","sentiment_score":0.0440157875418663,"channel":0,"num_words":4,"start":114.395004,"end":115.535},{"sentences":[{"text":"No.","start":117.16293,"end":117.40293,"sentiment":"neutral","sentiment_score":-0.07901673763990402},{"text":"Thank you.","start":117.40293,"end":118.12293,"sentiment":"neutral","sentiment_score":0.039020389318466187},{"text":"Appreciate the call.","start":118.12293,"end":119.16293,"sentiment":"neutral","sentiment_score":0.3095167775948842},{"text":"Goodbye.","start":119.16293,"end":119.66293,"sentiment":"neutral","sentiment_score":0.04712964221835136}],"sentiment":"neutral","sentiment_score":0.1392434308571475,"channel":1,"num_words":7,"start":117.16293,"end":119.66293}]},"summary":{"result":"success","short":"The customer is on hold and waiting for a representative. The representative, Maureen, is trying to get in touch with Melanie from a cybersecurity company and asks if she is available to present their MDR platform to her. Melanie is not available and the call ends."},"intents":{"segments":[{"text":"Thanks for holding. Your call has progressed in the queue. We'll be with you shortly. Good morning.","start_word":1,"end_word":17,"intents":[{"intent":"Hold","confidence_score":0.0191854}]},{"text":"Can I just confirm what is this in regards to, please? Yeah.","start_word":56,"end_word":67,"intents":[{"intent":"Confirm","confidence_score":0.005618149}]},{"text":"This is Mary calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. Reason we call you, Melanie, because our CTO would love to have a quick demo just to introduce about our company. And we're just hoping you do have an open schedule looking at on the September 15. Would you be available?","start_word":107,"end_word":166,"intents":[{"intent":"Introduce","confidence_score":0.5577795},{"intent":"Have demo","confidence_score":0.40066212}]}]},"sentiments":{"segments":[{"text":"Thanks for holding. Your call has progressed in the queue. We'll be with you shortly. Good morning.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.37821877002716064},{"text":"Services. This is Maureen. How may I Yes, dear. Good morning. I'm looking for Melanie. help? Melanie? Yes. Okay. Can I just get your name, please? Mary Mary, and your contact number, please, Mary? Mhmm. 0469365151. 0469365151. That's correct. Can I just confirm what is this in regards to, please? Yeah. We are going to present cybersecurity with her. Is she available? Okay. Just kindly hold. I'll try and transfer you through. Hold Thank on. you. Thanks. Hello. Melanie speaking. Hello? Hi. Good morning, Melanie. Good Hi. day to you. This is Mary calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. Reason we call you, Melanie, because our CTO would love to have a quick demo just to introduce about our company. And we're just hoping you do have an open schedule looking at on the September 15. Would you be available? No. Thank you. Appreciate the call. Goodbye.","start_word":17,"end_word":173,"sentiment":"neutral","sentiment_score":0.11336776614189148}],"average":{"sentiment":"neutral","sentiment_score":0.1387366371593256}}}}