{"metadata":{"transaction_key":"deprecated","request_id":"019fd5cc-3ff3-73a3-8e40-2df4c114cd7f","sha256":"025d3002e5fe206ecf84699d80eedfaed63f5beb95f2c2bc8004dd2354f61845","created":"2026-08-06T06:39:22.000Z","duration":59.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":65,"output_tokens":40},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":72,"output_tokens":72},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":72,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Tabarak Mohammed.","confidence":0.7942674,"words":[{"word":"i'm","start":5.6,"end":5.92,"confidence":0.77485704,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02873179316520691},{"word":"looking","start":5.92,"end":6.24,"confidence":0.99937636,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.03264174610376358},{"word":"for","start":6.24,"end":6.64,"confidence":0.9980971,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.033251211047172546},{"word":"tabarak","start":6.64,"end":7.14,"confidence":0.61043704,"punctuated_word":"Tabarak","sentiment":"neutral","sentiment_score":0.06346099078655243},{"word":"mohammed","start":7.44,"end":7.94,"confidence":0.7942674,"punctuated_word":"Mohammed.","sentiment":"neutral","sentiment_score":0.1106804385781288}],"paragraphs":{"transcript":"\nI'm looking for Tabarak Mohammed.","paragraphs":[{"sentences":[{"text":"I'm looking for Tabarak Mohammed.","start":5.6,"end":7.94,"sentiment":"neutral","sentiment_score":0.05375323593616486}],"sentiment":"neutral","sentiment_score":0.05375323593616486,"num_words":5,"start":5.6,"end":7.94}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Barrick Mohammed. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":0.9998863,"words":[{"word":"hi","start":0.16,"end":0.32,"confidence":0.8237793,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.048229318112134933},{"word":"if","start":0.32,"end":0.39999998,"confidence":0.9741287,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03005828708410263},{"word":"you","start":0.39999998,"end":0.48,"confidence":0.99984527,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017760755494236946},{"word":"record","start":0.48,"end":0.88,"confidence":0.99866915,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.0037761926651000977},{"word":"your","start":0.88,"end":1.12,"confidence":0.9997515,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0155000239610672},{"word":"name","start":1.12,"end":1.4399999,"confidence":0.99997365,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.003703244030475617},{"word":"and","start":1.4399999,"end":1.68,"confidence":0.9982255,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01597204990684986},{"word":"reason","start":1.68,"end":2.0,"confidence":0.9998776,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.011274123564362526},{"word":"for","start":2.0,"end":2.1599998,"confidence":0.9997663,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011475825682282448},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9987545,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.004867011681199074},{"word":"i'll","start":2.72,"end":2.96,"confidence":0.99993616,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02610613964498043},{"word":"see","start":2.96,"end":3.12,"confidence":0.9999671,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02583492174744606},{"word":"if","start":3.12,"end":3.36,"confidence":0.99993396,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0219279695302248},{"word":"this","start":3.36,"end":3.52,"confidence":0.9999416,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005609385669231415},{"word":"person","start":3.52,"end":3.84,"confidence":0.999961,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.008044131100177765},{"word":"is","start":3.84,"end":4.08,"confidence":0.99996054,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013112656772136688},{"word":"available","start":4.08,"end":4.58,"confidence":0.99977577,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.016420844942331314},{"word":"thanks","start":14.724999,"end":15.044999,"confidence":0.857911,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6283767223358154},{"word":"barrick","start":15.044999,"end":15.445,"confidence":0.5311975,"punctuated_word":"Barrick","sentiment":"positive","sentiment_score":0.5092759132385254},{"word":"mohammed","start":15.445,"end":15.945,"confidence":0.9125539,"punctuated_word":"Mohammed.","sentiment":"positive","sentiment_score":0.6193534135818481},{"word":"please","start":16.404999,"end":16.805,"confidence":0.9998473,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0002558380365371704},{"word":"stay","start":16.805,"end":17.205,"confidence":0.99995434,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.029717862606048584},{"word":"on","start":17.205,"end":17.365,"confidence":0.99989986,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07840981334447861},{"word":"the","start":17.365,"end":17.445,"confidence":0.9998863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009893164038658142},{"word":"line","start":17.445,"end":17.945,"confidence":0.9998615,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.030592545866966248},{"word":"i'm","start":39.26,"end":39.579998,"confidence":0.9975389,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.334269255399704},{"word":"sorry","start":39.579998,"end":40.059998,"confidence":0.9853672,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.39355549216270447},{"word":"this","start":40.059998,"end":40.3,"confidence":0.9999039,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6140652894973755},{"word":"person","start":40.3,"end":40.699997,"confidence":0.9999502,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5599546432495117},{"word":"is","start":40.699997,"end":40.86,"confidence":0.9999771,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5364568829536438},{"word":"not","start":40.86,"end":41.1,"confidence":0.9999769,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5007085204124451},{"word":"available","start":41.1,"end":41.6,"confidence":0.9999336,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4845964312553406},{"word":"if","start":41.98,"end":42.14,"confidence":0.99979454,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2838464677333832},{"word":"you","start":42.14,"end":42.3,"confidence":0.99996805,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17590808868408203},{"word":"would","start":42.3,"end":42.46,"confidence":0.99998415,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1886523813009262},{"word":"like","start":42.46,"end":42.699997,"confidence":0.99994826,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17739185690879822},{"word":"to","start":42.699997,"end":42.78,"confidence":0.99972564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21454651653766632},{"word":"leave","start":42.78,"end":43.02,"confidence":0.99998593,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23025935888290405},{"word":"an","start":43.02,"end":43.26,"confidence":0.9999571,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.22827525436878204},{"word":"additional","start":43.26,"end":43.66,"confidence":0.99997556,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.23856386542320251},{"word":"message","start":43.66,"end":44.16,"confidence":0.9996624,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.27446645498275757},{"word":"please","start":44.395,"end":44.715,"confidence":0.9999671,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2378135323524475},{"word":"reply","start":44.715,"end":45.035,"confidence":0.9993081,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.31109628081321716},{"word":"after","start":45.035,"end":45.355,"confidence":0.9995728,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15813231468200684},{"word":"the","start":45.355,"end":45.515,"confidence":0.9998987,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18401825428009033},{"word":"tone","start":45.515,"end":46.015,"confidence":0.9998836,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12522239983081818}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Barrick Mohammed. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.048229318112134933},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.58,"sentiment":"neutral","sentiment_score":0.014465222717262805},{"text":"Thanks, Barrick Mohammed.","start":14.724999,"end":15.945,"sentiment":"positive","sentiment_score":0.585668683052063},{"text":"Please stay on the line.","start":16.404999,"end":17.945,"sentiment":"neutral","sentiment_score":-0.02977384477853775},{"text":"I'm sorry.","start":39.26,"end":40.059998,"sentiment":"negative","sentiment_score":-0.3639123737812042}],"sentiment":"neutral","sentiment_score":0.04296240589960858,"num_words":27,"start":0.16,"end":40.059998},{"sentences":[{"text":"This person is not available.","start":40.059998,"end":41.6,"sentiment":"negative","sentiment_score":-0.5391563534736633},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.98,"end":46.015,"sentiment":"neutral","sentiment_score":-0.21629950191293443}],"sentiment":"neutral","sentiment_score":-0.30126183127102096,"num_words":19,"start":40.059998,"end":46.015}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Tabarak Mohammed.\n\nChannel 1: Thanks, Barrick Mohammed. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.048229318112134933},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.58,"sentiment":"neutral","sentiment_score":0.014465222717262805}],"sentiment":"neutral","sentiment_score":0.016451345975784695,"channel":1,"num_words":17,"start":0.16,"end":4.58},{"sentences":[{"text":"I'm looking for Tabarak Mohammed.","start":5.6,"end":7.94,"sentiment":"neutral","sentiment_score":0.05375323593616486}],"sentiment":"neutral","sentiment_score":0.05375323593616486,"channel":0,"num_words":5,"start":5.6,"end":7.94},{"sentences":[{"text":"Thanks, Barrick Mohammed.","start":14.724999,"end":15.945,"sentiment":"positive","sentiment_score":0.585668683052063},{"text":"Please stay on the line.","start":16.404999,"end":17.945,"sentiment":"neutral","sentiment_score":-0.02977384477853775},{"text":"I'm sorry.","start":39.26,"end":40.059998,"sentiment":"negative","sentiment_score":-0.3639123737812042},{"text":"This person is not available.","start":40.059998,"end":41.6,"sentiment":"negative","sentiment_score":-0.5391563534736633},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.98,"end":46.015,"sentiment":"neutral","sentiment_score":-0.21629950191293443}],"sentiment":"neutral","sentiment_score":-0.16702285229132094,"channel":1,"num_words":29,"start":14.724999,"end":46.015}]},"summary":{"result":"success","short":"The customer is trying to reach Twordak Mohammed and Barrick Mohammed, but neither of them are available. The customer is asked to leave an additional message if they want to speak to someone else."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Tabarak Mohammed. Thanks, Barrick Mohammed. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":1,"end_word":50,"intents":[{"intent":"Record name","confidence_score":0.18235964}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Provide reason for calling","confidence_score":0.0633961},{"intent":"Leave message","confidence_score":0.22711664}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Tabarak Mohammed.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.029914015904068947},{"text":"Thanks, Barrick Mohammed.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.585668683052063},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":-0.029910296201705933},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4518451690673828},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.2213783264160156}],"average":{"sentiment":"neutral","sentiment_score":-0.058203293217553034}}}}