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My name is Ariba. I live in 602 Slash 49 Further Street. My Internet seems to be offline. I may I've made payment already, and I really need to log on to work from home. For a few days now. No. I haven't. Yes. The router is turned up. Sorry? It's red. It's it's red. It's green. Yes. No worries. Thank you. Yes. Hi. Sure. Did it show it offline on your end? Twenty minutes. Sorry. Is there any other way to do this? I have to log on from home. Yeah. Okay. That's fine. Thank you. Okay. Thank you. 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My name is Ariba. I live in 602 Slash 49 Further Street. My Internet seems to be offline. I may I've made payment already, and I really need to log on to work from home.\n\nFor a few days now. No. I haven't. Yes. The router is turned up.\n\nSorry? It's red. It's it's red. It's green. Yes.\n\nNo worries. Thank you. Yes. Hi. Sure.\n\nDid it show it offline on your end? Twenty minutes. Sorry. Is there any other way to do this? I have to log on from home.\n\nYeah. Okay. That's fine. Thank you. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.01700419746339321},{"text":"My name is Ariba.","start":7.9199996,"end":8.96,"sentiment":"neutral","sentiment_score":0.029336553066968918},{"text":"I live in 602 Slash 49 Further Street.","start":8.96,"end":12.34,"sentiment":"neutral","sentiment_score":0.02854634716641158},{"text":"My Internet seems to be offline.","start":12.855,"end":14.375,"sentiment":"negative","sentiment_score":-0.3767462720473607},{"text":"I may I've made payment already, and I really need to log on to work from home.","start":14.375,"end":18.235,"sentiment":"neutral","sentiment_score":-0.3195089049199048}],"sentiment":"neutral","sentiment_score":-0.20359466191277736,"num_words":36,"start":7.6,"end":18.235},{"sentences":[{"text":"For a few days now.","start":26.775,"end":27.99,"sentiment":"neutral","sentiment_score":-0.13889268040657043},{"text":"No.","start":34.07,"end":34.309998,"sentiment":"neutral","sentiment_score":-0.10440294444561005},{"text":"I haven't.","start":34.309998,"end":34.97,"sentiment":"neutral","sentiment_score":-0.08994214609265327},{"text":"Yes.","start":38.15,"end":38.47,"sentiment":"neutral","sentiment_score":0.00882722344249487},{"text":"The router is turned up.","start":38.47,"end":39.85,"sentiment":"neutral","sentiment_score":0.0012023026123642922}],"sentiment":"neutral","sentiment_score":-0.0688508501542466,"num_words":14,"start":26.775,"end":39.85},{"sentences":[{"text":"Sorry?","start":45.925,"end":46.425,"sentiment":"neutral","sentiment_score":-0.028085872530937195},{"text":"It's red.","start":47.844997,"end":49.065,"sentiment":"neutral","sentiment_score":-0.02014243509620428},{"text":"It's it's red.","start":51.125,"end":52.745,"sentiment":"neutral","sentiment_score":-0.019469611967603367},{"text":"It's green.","start":59.64,"end":61.420002,"sentiment":"neutral","sentiment_score":0.010649863164871931},{"text":"Yes.","start":65.48,"end":65.98,"sentiment":"neutral","sentiment_score":0.01804892905056477}],"sentiment":"neutral","sentiment_score":-0.009714547027316358,"num_words":9,"start":45.925,"end":65.98},{"sentences":[{"text":"No worries.","start":71.225,"end":71.705,"sentiment":"neutral","sentiment_score":0.11605731025338173},{"text":"Thank you.","start":71.705,"end":72.365,"sentiment":"neutral","sentiment_score":0.2460174709558487},{"text":"Yes.","start":201.035,"end":201.435,"sentiment":"neutral","sentiment_score":0.08200344443321228},{"text":"Hi.","start":201.435,"end":201.935,"sentiment":"neutral","sentiment_score":0.11353103816509248},{"text":"Sure.","start":214.28,"end":214.52,"sentiment":"neutral","sentiment_score":0.020311586558818817}],"sentiment":"neutral","sentiment_score":0.13428509022508348,"num_words":7,"start":71.225,"end":214.52},{"sentences":[{"text":"Did it show it offline on your end?","start":214.52,"end":216.79,"sentiment":"neutral","sentiment_score":0.002536058076657355},{"text":"Twenty minutes.","start":240.71,"end":241.35,"sentiment":"neutral","sentiment_score":-0.028490757569670677},{"text":"Sorry.","start":241.35,"end":241.75,"sentiment":"neutral","sentiment_score":-0.08535641431808472},{"text":"Is there any other way to do this?","start":241.75,"end":243.19,"sentiment":"neutral","sentiment_score":-0.08155781216919422},{"text":"I have to log on from home.","start":243.19,"end":244.65001,"sentiment":"neutral","sentiment_score":-0.08199629985860415}],"sentiment":"neutral","sentiment_score":-0.05186484850799808,"num_words":26,"start":214.52,"end":244.65001},{"sentences":[{"text":"Yeah.","start":261.095,"end":261.335,"sentiment":"neutral","sentiment_score":0.046214956790208817},{"text":"Okay.","start":261.335,"end":261.655,"sentiment":"neutral","sentiment_score":0.09484465420246124},{"text":"That's fine.","start":261.655,"end":262.135,"sentiment":"neutral","sentiment_score":0.20469921827316284},{"text":"Thank you.","start":262.135,"end":262.875,"sentiment":"positive","sentiment_score":0.33401715755462646},{"text":"Okay.","start":276.47998,"end":276.96,"sentiment":"neutral","sentiment_score":0.19815991818904877}],"sentiment":"neutral","sentiment_score":0.20237889726247107,"num_words":7,"start":261.095,"end":276.96},{"sentences":[{"text":"Thank you.","start":276.96,"end":277.69998,"sentiment":"neutral","sentiment_score":0.3163471221923828},{"text":"Bye.","start":279.75998,"end":280.25998,"sentiment":"neutral","sentiment_score":0.14118832349777222}],"sentiment":"neutral","sentiment_score":0.25796085596084595,"num_words":3,"start":276.96,"end":280.25998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. My name is Ariba. I live in 602 Slash 49 Further Street. My Internet seems to be offline. I may I've made payment already, and I really need to log on to work from home.\n\nChannel 0: Okay. I see. May I know since when you do not have the Internet?\n\nChannel 1: For a few days now.\n\nChannel 0: Okay. Have you pressed anything with the router?\n\nChannel 1: No. I haven't.\n\nChannel 0: Is the router turned on right now?\n\nChannel 1: Yes. The router is turned up.\n\nChannel 0: Okay. May I know the indicator lights of the router?\n\nChannel 1: Sorry? It's\n\nChannel 0: May I know the\n\nChannel 1: red.\n\nChannel 0: color of the indicator lights of the router?\n\nChannel 1: It's it's red.\n\nChannel 0: Okay. And how about the the NTD box?\n\nChannel 1: It's green.\n\nChannel 0: It's all green?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Okay. Thank you. Hello, Ariba?\n\nChannel 1: Yes. Hi.\n\nChannel 0: Yes. Thank you for waiting. So we did reboot the configuration on the network site. So for it to take effect, is it okay if you do a full power cycle on your router right now?\n\nChannel 1: Sure. Did it show it\n\nChannel 0: Yeah.\n\nChannel 1: offline on your end?\n\nChannel 0: Yeah. It's actually offline right now, and we did a reboot on the network site at your address. This often clears out any lingering connectivity issues. So kindly mhmm. Kindly turn off the router.\n\nKeep it turned off for twenty minutes. After that, plug it back in and check your Internet connection.\n\nChannel 1: Twenty\n\nChannel 0: So,\n\nChannel 1: minutes. Sorry. Is there any other way to do this? I have to log on from home.\n\nChannel 0: actually, this is the this is the time frame for the full power cycle thing. Can we do it ten minutes instead?\n\nChannel 1: Yeah. Okay. That's fine. Thank you.\n\nChannel 0: Okay. Sure. So I'll load this up in your account. And if the issue is still there after the ten minute wait, please don't hesitate to call us back so we can continue with the next steps or escalations needed.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: K. Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.1805720329284668},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.4048863351345062},{"text":"This is Marie from Airtel tech support.","start":3.04,"end":5.2999997,"sentiment":"positive","sentiment_score":0.39042369382722036},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.3576614459355672}],"sentiment":"positive","sentiment_score":0.3668299522250891,"channel":0,"num_words":16,"start":1.8399999,"end":7.14},{"sentences":[{"text":"Hi.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.01700419746339321},{"text":"My name is Ariba.","start":7.9199996,"end":8.96,"sentiment":"neutral","sentiment_score":0.029336553066968918},{"text":"I live in 602 Slash 49 Further 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okay if you do a full power cycle on your router right now?","start":208.735,"end":213.63501,"sentiment":"neutral","sentiment_score":0.06622158895645823}],"sentiment":"neutral","sentiment_score":0.10853466588175958,"channel":0,"num_words":36,"start":202.24,"end":213.63501},{"sentences":[{"text":"Sure.","start":214.28,"end":214.52,"sentiment":"neutral","sentiment_score":0.020311586558818817},{"text":"Did it show it","start":214.52,"end":215.4,"sentiment":"neutral","sentiment_score":0.010362611850723624}],"sentiment":"neutral","sentiment_score":0.012352406792342664,"channel":1,"num_words":5,"start":214.28,"end":215.4},{"sentences":[{"text":"Yeah.","start":215.29501,"end":215.79501,"sentiment":"neutral","sentiment_score":-0.00518866628408432}],"sentiment":"neutral","sentiment_score":-0.00518866628408432,"channel":0,"num_words":1,"start":215.29501,"end":215.79501},{"sentences":[{"text":"offline on your 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router.","start":232.48999,"end":234.26999,"sentiment":"neutral","sentiment_score":-0.051516362279653546}],"sentiment":"neutral","sentiment_score":0.00893809599801898,"channel":0,"num_words":34,"start":218.735,"end":234.26999},{"sentences":[{"text":"Keep it turned off for twenty minutes.","start":234.56999,"end":236.67,"sentiment":"neutral","sentiment_score":-0.04723766605768885},{"text":"After that, plug it back in and check your Internet connection.","start":237.10501,"end":240.085,"sentiment":"neutral","sentiment_score":-0.028536415912888267}],"sentiment":"neutral","sentiment_score":-0.03580912430253294,"channel":0,"num_words":18,"start":234.56999,"end":240.085},{"sentences":[{"text":"Twenty","start":240.71,"end":241.03,"sentiment":"neutral","sentiment_score":-0.021206405013799667}],"sentiment":"neutral","sentiment_score":-0.021206405013799667,"channel":1,"num_words":1,"start":240.71,"end":241.03},{"sentences":[{"text":"So,","start":240.945,"end":241.445,"sentiment":"neutral","sentiment_score":-0.020181212574243546}],"sentiment":"neutral","sentiment_score":-0.020181212574243546,"channel":0,"num_words":1,"start":240.945,"end":241.445},{"sentences":[{"text":"minutes.","start":241.03,"end":241.35,"sentiment":"neutral","sentiment_score":-0.03577511012554169},{"text":"Sorry.","start":241.35,"end":241.75,"sentiment":"neutral","sentiment_score":-0.08535641431808472},{"text":"Is there any other way to do this?","start":241.75,"end":243.19,"sentiment":"neutral","sentiment_score":-0.08155781216919422},{"text":"I have to log on from home.","start":243.19,"end":244.65001,"sentiment":"neutral","sentiment_score":-0.08199629985860415}],"sentiment":"neutral","sentiment_score":-0.07926871298867114,"channel":1,"num_words":17,"start":241.03,"end":244.65001},{"sentences":[{"text":"actually, this is the this is the time frame for the full power cycle thing.","start":247.185,"end":256.91998,"sentiment":"neutral","sentiment_score":-0.046799830595652264},{"text":"Can we do it ten minutes instead?","start":258.18,"end":260.19998,"sentiment":"neutral","sentiment_score":-0.016181630215474536}],"sentiment":"neutral","sentiment_score":-0.03705767592923208,"channel":0,"num_words":22,"start":247.185,"end":260.19998},{"sentences":[{"text":"Yeah.","start":261.095,"end":261.335,"sentiment":"neutral","sentiment_score":0.046214956790208817},{"text":"Okay.","start":261.335,"end":261.655,"sentiment":"neutral","sentiment_score":0.09484465420246124},{"text":"That's fine.","start":261.655,"end":262.135,"sentiment":"neutral","sentiment_score":0.20469921827316284},{"text":"Thank you.","start":262.135,"end":262.875,"sentiment":"positive","sentiment_score":0.33401715755462646}],"sentiment":"neutral","sentiment_score":0.20308206044137478,"channel":1,"num_words":6,"start":261.095,"end":262.875},{"sentences":[{"text":"Okay.","start":263.38,"end":263.78,"sentiment":"neutral","sentiment_score":0.15419021248817444},{"text":"Sure.","start":263.78,"end":264.195,"sentiment":"neutral","sentiment_score":0.18058551847934723},{"text":"So I'll load this up in your account.","start":264.435,"end":266.355,"sentiment":"neutral","sentiment_score":0.18617957085371017},{"text":"And if the issue is still there after the ten minute wait, please don't hesitate to call us back so we can continue with the next steps or escalations needed.","start":266.355,"end":275.38687,"sentiment":"neutral","sentiment_score":-0.01633153432048857}],"sentiment":"neutral","sentiment_score":0.03335665670456365,"channel":0,"num_words":40,"start":263.38,"end":275.38687},{"sentences":[{"text":"Okay.","start":276.47998,"end":276.96,"sentiment":"neutral","sentiment_score":0.19815991818904877},{"text":"Thank you.","start":276.96,"end":277.69998,"sentiment":"neutral","sentiment_score":0.3163471221923828}],"sentiment":"neutral","sentiment_score":0.2769513875246048,"channel":1,"num_words":3,"start":276.47998,"end":277.69998},{"sentences":[{"text":"K.","start":278.00687,"end":278.16687,"sentiment":"neutral","sentiment_score":0.2086755335330963},{"text":"Thank you.","start":278.16687,"end":278.72687,"sentiment":"positive","sentiment_score":0.3889702707529068},{"text":"Bye for now.","start":278.72687,"end":279.62686,"sentiment":"neutral","sentiment_score":0.30013857285181683}],"sentiment":"neutral","sentiment_score":0.3145052989323934,"channel":0,"num_words":6,"start":278.00687,"end":279.62686},{"sentences":[{"text":"Bye.","start":279.75998,"end":280.25998,"sentiment":"neutral","sentiment_score":0.14118832349777222}],"sentiment":"neutral","sentiment_score":0.14118832349777222,"channel":1,"num_words":1,"start":279.75998,"end":280.25998}]},"summary":{"result":"success","short":"A customer named Ariba calls Airtel tech support to report that their internet is offline and they may have made a payment. The representative, Marie, asks for more information about the router and indicator lights, and then asks if they can do a full power cycle on the router. The call ends with the representative telling Ariba to call back if the issue persists."},"intents":{"segments":[{"text":"It's actually offline right now, and we did a reboot on the network site at your address. This often clears out any lingering connectivity issues. So kindly mhmm. Kindly turn off the router. Keep it turned off for twenty minutes. After that, plug it back in and check your Internet connection. Twenty So, minutes. Sorry.","start_word":211,"end_word":265,"intents":[{"intent":"Fix connectivity","confidence_score":0.056439053}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1805720329284668},{"text":"Good afternoon. This is Marie from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3713800311088562},{"text":"Hi. My name is Ariba. I live in 602 Slash 49 Further Street.","start_word":16,"end_word":28,"sentiment":"neutral","sentiment_score":0.027752846479415897},{"text":"My Internet seems to be offline.","start_word":29,"end_word":34,"sentiment":"negative","sentiment_score":-0.3759326636791229},{"text":"I may I've made payment already, and I really need to log on to work from home. Okay. I see. May I know since when you do not have the Internet? For a few days now. Okay. Have you pressed anything with the router? No. I haven't. Is the router turned on right now? Yes. The router is turned up. Okay. May I know the indicator lights of the router? Sorry? It's May I know the red. color of the indicator lights of the router? It's it's red. Okay. And how about the the NTD box? It's green. It's all green? Yes. Okay. Is it okay if I put you on hold? Let me just check your account. No worries. Thank you. Okay. Thank you. Hello, Ariba? Yes. Hi. Yes.","start_word":35,"end_word":164,"sentiment":"neutral","sentiment_score":-0.03790885582566261},{"text":"Thank you for waiting.","start_word":165,"end_word":168,"sentiment":"positive","sentiment_score":0.3460463285446167},{"text":"So we did reboot the configuration on the network site. So for it to take effect, is it okay if you do a full power cycle on your router right now? Sure. Did it show it Yeah. offline on your end? Yeah. It's actually offline right now, and we did a reboot on the network site at your address. This often clears out any lingering connectivity issues. So kindly mhmm. Kindly turn off the router. Keep it turned off for twenty minutes. After that, plug it back in and check your Internet connection. Twenty So, minutes. Sorry. Is there any other way to do this? I have to log on from home. actually, this is the this is the time frame for the full power cycle thing. Can we do it ten minutes instead? Yeah. Okay. That's fine. Thank you. Okay. Sure. So I'll load this up in your account. And if the issue is still there after the ten minute wait, please don't hesitate to call us back so we can continue with the next steps or escalations needed. Okay. Thank you. K.","start_word":169,"end_word":352,"sentiment":"neutral","sentiment_score":0.022559523582458496},{"text":"Thank you.","start_word":353,"end_word":354,"sentiment":"positive","sentiment_score":0.3882790505886078},{"text":"Bye for now. Bye.","start_word":355,"end_word":358,"sentiment":"neutral","sentiment_score":0.25801706314086914}],"average":{"sentiment":"neutral","sentiment_score":0.017394393323415733}}}}