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Harry. Good. How are you? Yeah. So it's it's also failed for my partner, and I just got another phone sorry.\n\nI just got a text message from the guy who's been trying to call me, and it's not working either. Sorry. I I I received a text message from someone, but apparently, he's tried to call me five or six times, and I haven't got one missed phone call from him. Yes, sir. It's Matt Sutton.\n\nI called him back today. 0448 347 943. Okay. So yeah. Okay.\n\nI'll just oh, okay. Yeah. I've well yeah. I love, did you press 1 or 2 to to get on to me? No.\n\nOkay. Alright. So if you okay. Alright. I'll I'll I'll I'll ask them from this side.\n\nThank you. Yeah. Okay. Alright. I'll see what's happened.\n\nWhy why they weren't able to do that. Alright. Yep. Will do. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Harry.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.3243393003940582},{"text":"Good.","start":2.56,"end":2.72,"sentiment":"positive","sentiment_score":0.5738551616668701},{"text":"How are you?","start":2.72,"end":3.46,"sentiment":"positive","sentiment_score":0.4362487594286601},{"text":"Yeah.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":-0.0378774031996727},{"text":"So it's it's also failed for my partner, and I just got another phone sorry.","start":5.04,"end":10.559999,"sentiment":"negative","sentiment_score":-0.35975328683853147}],"sentiment":"neutral","sentiment_score":-0.1319498484107581,"num_words":22,"start":1.4399999,"end":10.559999},{"sentences":[{"text":"I just got a text message from the guy who's been trying to call me, and it's not working 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Can you hear me? So one second. Let me check one by one. So so you didn't receive the text message you're saying? Mhmm. But okay. So if I check the call log, do you know the person do you know the number, the person trying to call? You called him back today. So okay. Which is okay. So 996. Do you know the destination number? If you can tell me the number. Mhmm. Mhmm. Yeah. Okay. Yeah. So I think the person called you around the September 3, then 09:50. And okay. So okay. One second. Let me check. Just one second. So, basically, he didn't press any keys. He needs to press 1 or 2. Right? Because we have the IVR. I don't think he he pressed any keys because we have the IVR. Right? So he needs to yeah. So when when he called you, like, I call I'm calling you now. So if we have we have IVR, he needs to press 1 or 2, then then you will get the call. Right? Yeah. Because otherwise, like, you will not get the call. If if someone is calling you, there is need they need to press 1 or 2 or whatever, then then then then you will get the call. Okay? Yeah. Feel free to do it. Let me know. Okay? Thank you. Thank you. Cheers. Bye. 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Can you hear me? So one second. Let me check one by one. So so you didn't receive the text message you're saying?\n\nMhmm. But okay. So if I check the call log, do you know the person do you know the number, the person trying to call? You called him back today. So okay.\n\nWhich is okay. So 996. Do you know the destination number? If you can tell me the number. Mhmm.\n\nMhmm. Yeah. Okay. Yeah. So I think the person called you around the September 3, then 09:50.\n\nAnd okay. So okay. One second. Let me check. Just one second.\n\nSo, basically, he didn't press any keys. He needs to press 1 or 2. Right? Because we have the IVR. I don't think he he pressed any keys because we have the IVR.\n\nRight? So he needs to yeah. So when when he called you, like, I call I'm calling you now. So if we have we have IVR, he needs to press 1 or 2, then then you will get the call. Right?\n\nYeah. Because otherwise, like, you will not get the call. If if someone is calling you, there is need they need to press 1 or 2 or whatever, then then then then you will get the call. Okay? Yeah.\n\nFeel free to do it. Let me know. Okay? Thank you. Thank you.\n\nCheers. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.08301588147878647},{"text":"Can you hear me?","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.02964967582374811},{"text":"So one second.","start":15.795,"end":17.075,"sentiment":"neutral","sentiment_score":-0.2030932754278183},{"text":"Let me check one by one.","start":17.075,"end":18.615,"sentiment":"neutral","sentiment_score":-0.10983080789446831},{"text":"So so you didn't receive the text message you're saying?","start":19.635,"end":23.415,"sentiment":"neutral","sentiment_score":-0.13069159612059594}],"sentiment":"neutral","sentiment_score":-0.09889858542010188,"num_words":24,"start":2.96,"end":23.415},{"sentences":[{"text":"Mhmm.","start":39.559998,"end":39.72,"sentiment":"neutral","sentiment_score":-0.06162034720182419},{"text":"But okay.","start":39.72,"end":40.84,"sentiment":"neutral","sentiment_score":-0.029848624020814896},{"text":"So if 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call.","start":143.56999,"end":149.81,"sentiment":"neutral","sentiment_score":-0.09360707371875092},{"text":"Okay?","start":149.81,"end":150.31,"sentiment":"neutral","sentiment_score":-0.04034067317843437},{"text":"Yeah.","start":154.45694,"end":154.85693,"sentiment":"neutral","sentiment_score":0.020529597997665405}],"sentiment":"neutral","sentiment_score":-0.11597396753346309,"num_words":39,"start":139.81,"end":154.85693},{"sentences":[{"text":"Feel free to do it.","start":154.85693,"end":155.65694,"sentiment":"neutral","sentiment_score":0.22628240138292313},{"text":"Let me know.","start":155.65694,"end":156.29694,"sentiment":"neutral","sentiment_score":0.15260381499926248},{"text":"Okay?","start":156.29694,"end":156.79694,"sentiment":"neutral","sentiment_score":0.12311438471078873},{"text":"Thank you.","start":157.01694,"end":157.75693,"sentiment":"positive","sentiment_score":0.49524763226509094},{"text":"Thank you.","start":157.97693,"end":158.53693,"sentiment":"positive","sentiment_score":0.6015287935733795}],"sentiment":"neutral","sentiment_score":0.300453129869241,"num_words":13,"start":154.85693,"end":158.53693},{"sentences":[{"text":"Cheers.","start":158.53693,"end":158.93694,"sentiment":"positive","sentiment_score":0.509263277053833},{"text":"Bye.","start":158.93694,"end":159.43694,"sentiment":"neutral","sentiment_score":0.13645531237125397},{"text":"Bye.","start":159.65694,"end":160.15694,"sentiment":"neutral","sentiment_score":-0.08588958531618118}],"sentiment":"neutral","sentiment_score":0.18660966803630194,"num_words":3,"start":158.53693,"end":160.15694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Harry. Good. How are\n\nChannel 1: Hi.\n\nChannel 0: you?\n\nChannel 1: Can you hear me?\n\nChannel 0: Yeah. So it's it's also failed for my partner, and I just got another phone sorry. I just got a text message from the guy who's been trying to call me, and it's not working either.\n\nChannel 1: So one second. Let me check one by one. So so you didn't receive the text message you're saying?\n\nChannel 0: Sorry. I I I received a text message from someone, but apparently, he's tried to call me five or six times, and I haven't got one missed phone call from him.\n\nChannel 1: Mhmm. But okay. So if I check the call log, do you know the person do you know the number, the person trying\n\nChannel 0: Yes,\n\nChannel 1: to call?\n\nChannel 0: sir. It's Matt Sutton. I called him back today.\n\nChannel 1: You called him back today. So okay. Which is okay. So 996. Do you know the destination number?\n\nIf you can tell me the number.\n\nChannel 0: 0448\n\nChannel 1: Mhmm.\n\nChannel 0: 347\n\nChannel 1: Mhmm. Yeah. Okay.\n\nChannel 0: 943.\n\nChannel 1: Yeah. So I think the person called you around the September 3, then 09:50. And okay. So okay. One second.\n\nLet me check. Just one second. So, basically, he didn't press any keys. He needs to press 1 or 2. Right?\n\nBecause we have the IVR. I don't think he he pressed any keys because we have the IVR. Right? So\n\nChannel 0: Okay.\n\nChannel 1: he\n\nChannel 0: So\n\nChannel 1: needs to yeah. So when when he called you, like, I call I'm calling you now. So if we have we have IVR, he needs to press 1 or 2, then then you will get the call.\n\nChannel 0: yeah. Okay. I'll just\n\nChannel 1: Right?\n\nChannel 0: oh, okay. Yeah. I've well yeah. I love, did you press 1 or 2 to to get on to me? No.\n\nOkay. Alright. So if you okay. Alright. I'll I'll I'll I'll ask them from this side.\n\nThank you.\n\nChannel 1: Yeah. Because otherwise, like, you will not get the call. If if someone is calling you, there is need they need to press 1 or 2 or whatever, then then then then you will get the call. Okay?\n\nChannel 0: Yeah. Okay. Alright. I'll see what's happened. Why why they weren't able to do\n\nChannel 1: Yeah.\n\nChannel 0: that.\n\nChannel 1: Feel\n\nChannel 0: Alright.\n\nChannel 1: free to do it. Let me know. Okay?\n\nChannel 0: Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Will do.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Cheers.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Harry.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.3243393003940582},{"text":"Good.","start":2.56,"end":2.72,"sentiment":"positive","sentiment_score":0.5738551616668701},{"text":"How are","start":2.72,"end":2.96,"sentiment":"positive","sentiment_score":0.431862473487854}],"sentiment":"positive","sentiment_score":0.4172517418861389,"channel":0,"num_words":5,"start":1.4399999,"end":2.96},{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.08301588147878647}],"sentiment":"neutral","sentiment_score":0.08301588147878647,"channel":1,"num_words":1,"start":2.96,"end":3.1999998},{"sentences":[{"text":"you?","start":2.96,"end":3.46,"sentiment":"positive","sentiment_score":0.4450213313102722}],"sentiment":"positive","sentiment_score":0.4450213313102722,"channel":0,"num_words":1,"start":2.96,"end":3.46},{"sentences":[{"text":"Can you hear me?","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.02964967582374811}],"sentiment":"neutral","sentiment_score":0.02964967582374811,"channel":1,"num_words":4,"start":3.1999998,"end":4.18},{"sentences":[{"text":"Yeah.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":-0.0378774031996727},{"text":"So it's it's also failed for my partner, and I just got another phone sorry.","start":5.04,"end":10.559999,"sentiment":"negative","sentiment_score":-0.35975328683853147},{"text":"I just got a text message from the guy who's been trying to call me, and it's not working either.","start":10.559999,"end":14.895,"sentiment":"negative","sentiment_score":-0.42584906071424483}],"sentiment":"negative","sentiment_score":-0.3875321644461817,"channel":0,"num_words":36,"start":4.64,"end":14.895},{"sentences":[{"text":"So one second.","start":15.795,"end":17.075,"sentiment":"neutral","sentiment_score":-0.2030932754278183},{"text":"Let me check one by one.","start":17.075,"end":18.615,"sentiment":"neutral","sentiment_score":-0.10983080789446831},{"text":"So so you didn't receive the text message you're saying?","start":19.635,"end":23.415,"sentiment":"neutral","sentiment_score":-0.13069159612059594}],"sentiment":"neutral","sentiment_score":-0.1355358228871697,"channel":1,"num_words":19,"start":15.795,"end":23.415},{"sentences":[{"text":"Sorry.","start":26.735,"end":27.235,"sentiment":"neutral","sentiment_score":-0.2431696355342865},{"text":"I I I received a text message from someone, but apparently, he's tried to call me five or six times, and I haven't got one missed phone call from him.","start":29.13,"end":39.309998,"sentiment":"negative","sentiment_score":-0.36798439572254815}],"sentiment":"negative","sentiment_score":-0.36395811313583004,"channel":0,"num_words":31,"start":26.735,"end":39.309998},{"sentences":[{"text":"Mhmm.","start":39.559998,"end":39.72,"sentiment":"neutral","sentiment_score":-0.06162034720182419},{"text":"But 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customer is trying to get in touch with someone who has been trying to call them multiple times. The agent is checking the call log and trying to determine if the caller is pressing any keys to get in touch with the customer. The agent suggests that if the caller is pressing a button, they will get the call, but it is unclear why they were unable to reach the customer."},"intents":{"segments":[{"text":"So it's it's also failed for my partner, and I just got another phone sorry. I just got a text message from the guy who's been trying to call me, and it's not working either. So one second.","start_word":12,"end_word":49,"intents":[{"intent":"Report phone issue","confidence_score":0.006238721}]},{"text":"So when when he called you, like, I call I'm calling you now. So if we have we have IVR, he needs to press 1 or 2, then then you will get the call. yeah.","start_word":231,"end_word":265,"intents":[{"intent":"Manage call scheduling","confidence_score":0.00030417653}]}]},"sentiments":{"segments":[{"text":"Hi, Harry.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.3243393003940582},{"text":"Good. How are you?","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.4835796356201172},{"text":"Hi. Can you hear me? Yeah.","start_word":6,"end_word":11,"sentiment":"neutral","sentiment_score":0.028161128982901573},{"text":"So it's it's also failed for my partner, and I just got another phone sorry. I just got a text message from the guy who's been trying to call me, and it's not working either.","start_word":12,"end_word":46,"sentiment":"negative","sentiment_score":-0.3939130306243897},{"text":"So one second. Let me check one by one. So so you didn't receive the text message you're saying? Sorry.","start_word":47,"end_word":66,"sentiment":"neutral","sentiment_score":-0.1437491625547409},{"text":"I I I received a text message from someone, but apparently, he's tried to call me five or six times, and I haven't got one missed phone call from him.","start_word":67,"end_word":96,"sentiment":"negative","sentiment_score":-0.3675994873046875},{"text":"Mhmm. But okay. So if I check the call log, do you know the person do you know the number, the person trying Yes, to call? sir. It's Matt Sutton. I called him back today. You called him back today. So okay. Which is okay. So 996. Do you know the destination number? If you can tell me the number. 0448 Mhmm. 347 Mhmm. Yeah. Okay. 943. Yeah. So I think the person called you around the September 3, then 09:50. And okay. So okay. One second. Let me check. Just one second. So, basically, he didn't press any keys. He needs to press 1 or 2. Right? Because we have the IVR. I don't think he he pressed any keys because we have the IVR. Right? So Okay. he So needs to yeah. So when when he called you, like, I call I'm calling you now. So if we have we have IVR, he needs to press 1 or 2, then then you will get the call. yeah. Okay. I'll just Right? oh, okay. Yeah. I've well yeah. I love, did you press 1 or 2 to to get on to me? No. Okay. Alright. So if you okay. Alright. I'll I'll I'll I'll ask them from this side. Thank you. Yeah. Because otherwise, like, you will not get the call. If if someone is calling you, there is need they need to press 1 or 2 or whatever, then then then then you will get the call. Okay? Yeah. Okay. Alright. I'll see what's happened. Why why they weren't able to do Yeah. that. Feel Alright. free to do it. Let me know. Okay? Yep.","start_word":97,"end_word":373,"sentiment":"neutral","sentiment_score":-0.007088199955502034},{"text":"Thank you. Will do. Thank Thank you. you. Cheers.","start_word":374,"end_word":382,"sentiment":"positive","sentiment_score":0.5108137130737305},{"text":"Bye. Bye. 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