{"metadata":{"transaction_key":"deprecated","request_id":"019ff490-73bb-7b92-a244-dd714874e9d2","sha256":"028d0380c4971c6463fcd1b1529a201f3dd779666d7b23f7e6f328c2e002b237","created":"2026-08-12T06:02:16.920Z","duration":16.487938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":61,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Matthew McPherson. 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You've reached Matthew McPherson. Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible. Thank you very much. Bye bye.\n\nPlease leave a detailed message","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.06382352858781815},{"text":"You've reached Matthew McPherson.","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.05810197815299034},{"text":"Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible.","start":4.88,"end":11.92,"sentiment":"neutral","sentiment_score":-0.031490328776485776},{"text":"Thank you very much.","start":11.92,"end":12.799999,"sentiment":"positive","sentiment_score":0.7650803774595261},{"text":"Bye bye.","start":12.799999,"end":13.46,"sentiment":"neutral","sentiment_score":0.2843520939350128}],"sentiment":"neutral","sentiment_score":0.06343524356683096,"num_words":45,"start":3.1999998,"end":13.46},{"sentences":[{"text":"Please leave a detailed message","start":14.612937,"end":16.312939,"sentiment":"neutral","sentiment_score":0.03326055742800236}],"sentiment":"neutral","sentiment_score":0.03326055742800236,"num_words":5,"start":14.612937,"end":16.312939}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Matthew McPherson. Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible. Thank you very much. Bye bye.\n\nPlease leave a detailed message","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.06382352858781815},{"text":"You've reached Matthew McPherson.","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.05810197815299034},{"text":"Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible.","start":4.88,"end":11.92,"sentiment":"neutral","sentiment_score":-0.031490328776485776},{"text":"Thank you very much.","start":11.92,"end":12.799999,"sentiment":"positive","sentiment_score":0.7650803774595261},{"text":"Bye bye.","start":12.799999,"end":13.46,"sentiment":"neutral","sentiment_score":0.2843520939350128}],"sentiment":"neutral","sentiment_score":0.06343524356683096,"channel":1,"num_words":45,"start":3.1999998,"end":13.46},{"sentences":[{"text":"Please leave a detailed message","start":14.612937,"end":16.312939,"sentiment":"neutral","sentiment_score":0.03326055742800236}],"sentiment":"neutral","sentiment_score":0.03326055742800236,"channel":1,"num_words":5,"start":14.612937,"end":16.312939}]},"summary":{"result":"success","short":"The customer calls Matthew McPherson, but he is not available and his voicemail prompts the customer to leave their name, number, and reason for calling. The customer is asked to leave a detailed message."},"intents":{"segments":[{"text":"Thank you very much.","start_word":39,"end_word":42,"intents":[{"intent":"Leave message","confidence_score":0.42989266}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Matthew McPherson. Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":-0.014394248835742474},{"text":"Thank you very much.","start_word":39,"end_word":42,"sentiment":"positive","sentiment_score":0.7545214295387268},{"text":"Bye bye. Please leave a detailed message","start_word":43,"end_word":49,"sentiment":"neutral","sentiment_score":0.1450224071741104}],"average":{"sentiment":"neutral","sentiment_score":0.06557948929922922}}}}