{"metadata":{"transaction_key":"deprecated","request_id":"019fea35-1900-77c3-b26e-319fd2de0a60","sha256":"73af51133b36cdd4fea7c6f5d88e851b709aa9fa5f0aac67b25dce45cb1279c1","created":"2026-08-10T05:46:18.996Z","duration":21.815937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":3}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","confidence":1.0,"words":[{"word":"trying","start":0.24,"end":0.48,"confidence":0.47314453,"punctuated_word":"Trying","sentiment":"negative","sentiment_score":-0.7037392258644104},{"word":"to","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7193886041641235},{"word":"reach","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7096441984176636},{"word":"is","start":1.04,"end":1.28,"confidence":0.9790039,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.812414824962616},{"word":"currently","start":1.28,"end":1.76,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.8131414651870728},{"word":"unavailable","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.8132731914520264},{"word":"please","start":3.28,"end":3.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6226927042007446},{"word":"leave","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5013328790664673},{"word":"a","start":4.0,"end":4.08,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5618876814842224},{"word":"message","start":4.08,"end":4.56,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5131153464317322},{"word":"after","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.409867525100708},{"word":"the","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.512582004070282},{"word":"tone","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5151060223579407},{"word":"when","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.23284481465816495},{"word":"you","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.26439881324768066},{"word":"have","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2062205970287323},{"word":"finished","start":6.8799996,"end":7.3799996,"confidence":0.9995117,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.23456184566020968},{"word":"please","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.23803304135799408},{"word":"hang","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.1974785029888153},{"word":"up","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.15565843880176544},{"word":"or","start":8.24,"end":8.48,"confidence":0.5834961,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21032655239105225},{"word":"press","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.18651717901229856},{"word":"the","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18907371163368225},{"word":"hash","start":8.88,"end":9.2,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.19946140050888064},{"word":"key","start":9.2,"end":9.44,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.21531954407691956},{"word":"for","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14742803573608398},{"word":"more","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.13168023526668549},{"word":"options","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.15716534852981567}],"paragraphs":{"transcript":"\nTrying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Trying to reach is currently unavailable.","start":0.24,"end":2.26,"sentiment":"negative","sentiment_score":-0.7619335850079855},{"text":"Please leave a message after the tone.","start":3.28,"end":5.54,"sentiment":"negative","sentiment_score":-0.5195120232445853},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.24,"end":10.42,"sentiment":"neutral","sentiment_score":-0.19774453739325207}],"sentiment":"negative","sentiment_score":-0.3990840619163854,"num_words":28,"start":0.24,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Trying to reach is currently unavailable.","start":0.24,"end":2.26,"sentiment":"negative","sentiment_score":-0.7619335850079855},{"text":"Please leave a message after the tone.","start":3.28,"end":5.54,"sentiment":"negative","sentiment_score":-0.5195120232445853},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.24,"end":10.42,"sentiment":"neutral","sentiment_score":-0.19774453739325207}],"sentiment":"negative","sentiment_score":-0.3990840619163854,"channel":1,"num_words":28,"start":0.24,"end":10.42}]},"summary":{"result":"success","short":"Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options."},"intents":{"segments":[{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":13,"end_word":27,"intents":[{"intent":"Help","confidence_score":0.000006742983}]}]},"sentiments":{"segments":[{"text":"Trying to reach is currently unavailable. Please leave a message after the tone.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.6354230046272278},{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":13,"end_word":27,"sentiment":"neutral","sentiment_score":-0.20577780902385712}],"average":{"sentiment":"negative","sentiment_score":-0.4144626072474889}}}}